Trusted Journey - Poynette, Poynette, Wisconsin

Jerad James

6 days agoNew

After a devastating loss Rachel and her team went above and beyond to make sure everyone involved was well taken care of! Even though our minds were all over the place they take the time to listen to everything we had to say. I cannot say enough good things about our experience and highly recommend Trusted Journey to help honor your loved one and get the closure needed to move forward. Thank you again for taking care of Kingston

Megan Madden

2 months ago

Rachel went above and beyond in the compassion and kindness she showed today. I had to coordinate pickup from out of state and she was so understanding and helpful during the multiple phone calls and questions. She deserves recognition for going above and beyond for me and my family today. I want to thank the driver as well for their patience and understanding. This horse has been a part of our family for over 20 years and it brings us peace knowing that he was honored even after he crossed the rainbow bridge.

Haley Alexander

3 months ago

I recently lost my cat, we chose to have him cremated and was recommended Trusted Journey by the Madison Veterinary Specialist clinic, whom they work with frequently. I was price shocked at the amount it costs to cremate my maybe 10lb cat. The cremation alone was around $400. On top of that, I was charged nearly $50 for this place to give me MY cats paw print. Ink to his paw, and paw to a piece of paper. $50 effing dollars. If I wanted a clipping of his fur, $27. $30 for shipping. And of course tax.I lost my dog 5 years ago and had her cremated by Rivers Edge out of Lacrosse that worked along side Sparta Animal Veterinary clinic. The cost to cremate my 60lb dog was maybe around $300.. they also gave me a complimentary paw print made of clay. A beautiful doggy angel pin and a lovely poem about doggy heaven. It wasn’t mentioned that I’d get those extras, and made a huge emotional impact on me.The difference in the two companies is compassion and empathy. Trusted Journey’s bottom line and only concern is the money. They do not care that a furry family member was lost and is being grieved. They want to make the most money they can and do it by praying on the vulnerable. Something as simple as a paw print from the one we lost means the world to most people. I could understand a small fee, that would supply the material and the time it costs to do it but $50 is outrageous.I am a business owner, so I completely understand charging for the service you provide. But to take advantage of people who are emotionally vulnerable and essentially are “forced” to pay the ridiculous costs because if we don’t, we just don’t get that memorialized paw print which means so much to most people.Choose any other place for pet cremation. Trusted Journey would get negative stars if I could.Rivers Edge Pet Crematorium will be the only place I give business to in this circumstance from now on.

sheenee p

a year ago

We own an animal sanctuary and unfortunately we had to put one of our cows down. She was only one and her name was Olga and she was the sweetest beautiful girl. I had been speaking with Rachel she was such a great help and extremely caring. They even did a good job when they came and picked her up. When we got her ashes Rachel and another lady were very Caring and made me feel better as I was crying. I would definitely recommend.

Tina Lewis

a year ago

I am writing this review not to complain but to hope that more care is given in the future than was given to my family and my dog of 14 years. Sadly this past week we had to put our dog down, we had him from a puppy and he was a huge part of our family and we are completely lost and devastated without him. We chose to have him cremated & get his paw print and bring him back home with us, however when we were told his remains were ready we were then told that his paw print was not taken before he was cremated. We were even more devastated with this, we looked forward to having his ashes and his paw print, the little pieces of him we could always have. It is obvious not enough care was given to our pet and for that I chose to leave this review, I do hope in the future more care is given to other grieving families and their pets, because they took a piece of him we can never get back.

Breanna Neerland

a year ago

Midwest Cremation did a wonderful job of taking care of my little girl. The urn and paw print are the perfect way to memorialize her at home. The team was friendly and empathetic during this difficult time.

Becky Jacobson

2 years ago

I recently lost my little girl (min pin) of 16 years and 9 months. The care, dignity, respect they care was obvious, everything was just beautiful I couldn't have ask for better. Thank you all who assisted with this final step.She is home now and I am happy for that. I would recommend Midwest Crematory for your loving pet.Thank you,Becky Jacobson

Jon Burnett

2 years ago

Character. They say character is how you act when nobody is looking.I lost my cat, Rebbie on December 19, 2022. Her remains were returned to me and I was so impressed I phoned Midwest Cremation Service (Poynette, Wi.) to tell them how wonderful I felt when I witnessed how perfectly they had presented everything.A cremation certificate printed on top quality heavy paper in a beautiful folder. The envelope containing the certificate was very high quality with a seal (a paw print on it) used to close it. Even the small bag that everything came in was so very nice. Also, pamphlets about grieving the loss of a pet and even phone numbers to make contact with professionals that would help with the loss process. And the beautiful wooden box with her remains. I ordered a name plaque which was also done very well.As for the process itself, it feels like you're sending your pet away to people that you don't even know. Only now do I know that every step was taken to monitor Rebbie from leaving the veterinary clinic with the Midwest Cremation Representative, to arriving at Midwest Cremation Service, and the identification processes are held in place on very high levels to ensure her safe and peaceful return to me. They knew the entire time and throughout each step, just where Rebbie was.I'm so pleased and amazed at how these people actually do care. When I spoke with them on the phone, they truly were kind, sympathetic, and very professional, yet like a neighbor.It's hard to say good bye to a beloved pet. Today, I am at peace with the loss of Rebbie. The final act of her life, as I have come to know now, was put in the hands of people that truly know what character is. They have been simply excellent. Superb.I do not do reviews, but this one had to be done.If you wish to have your pet treated with love and dignity, do not hesitate to put your trust in Midwest Cremation Service.Who would know there are people this wonderful to care for Rebbie's remains?My endless thanks for treating both Rebbie and me with such great care. Jon Burnett / Spencer, Wi.

Andy Setz

8 years ago

I have had nothing but great experiences with Midwest Cremation Service of WI! MCS has cremated multiple pets for my family and we have been treated with respect and compassion by all the staff members. The company truly cares for each and every animal that comes through their door. Keep up the great work!

Julie Marquardt

5 years ago

This week, I sadly and warily took my 15 1/2 year old dachshund, Sugar, to MCS for a priority cremation, which is their private service for one pet in which the family can be in attendance. From making the appt with Melissa, to her meeting us as we pulled in the drive, and her utmost care and concern for us, to Adam ( who was the person in charge of the cremation itself), carefully and thoughtfully handling my girl's body, to his processing her ashes while we watched, to him handing us the urn he had so carefully wrapped for us with some kind words, all of it left us with a peaceful and "completed" feeling. I was an emotional wreck, and both Melissa and Adam seemed to understand and were compassionate and professional. My vet has used MCS for years and I had sent my other dogs there through my vet for private cremations ( not priority where we had attended), and we always wondered, as I am sure many people do, if the remains I received back were really my dogs ashes. While waiting for the process with Sugar to be complete, we had the opportunity to talk with Melissa, who was the person who "took care of us" while we were there. She was transparent and I believe, honest, about the volume of business the company does, and exactly how the "private" cremations are accomplished when they are sent through the vet. From our conversation and our experience there, I trust that this company does as they say they do. They do a very large volume of business servicing many vet clinics throughout the state, yet, while we were there, you would have thought they opened that day just for us. I can't say enough good things about MCS and the care that they took of my Sugar and of her family.

Debbie Englebert

4 years ago

Thank you so much MCS, you made a very difficult situation so much easier. I couldn’t have asked for more compassion and understanding from the first call to the last. My 32 year old companion galloped to heaven and with in 2 hours of my phone call they were there to pick him up, I can’t put into words how wonderfully gentle and how they explained everything they were doing, handling everything with such dignity. He is back home and will definitely tell my horse friends to please consider your services....God Bless

Sherry Mantai

8 years ago

We had our boxer cremated at MCS of Wisconsin and had such a great experience. It is amazing to know that he was so well taken care of. We received him back in about a week, which I thought was an exceptional turn around. We also received a beautiful wooden box with his remains and a clay formation with his paw print. I would definitely recommend MCS of Wisconsin to care for your pet in a loving, caring and respectful manner.

Heather Hanlon

2 years ago

Thank you for helping me with the passing of my horse of 20 years, Scout! The actual pickup guy was very caring and explained everything well. Also, big thank you to the staff for working through this unexpected cost- i am glad he was cared for so well even after passing and when I got him back, it was very beautiful. Thanks again!

Eric Schwarz

8 years ago

Paid for a private cremation. We received a box with a piece of paper - a certificate? - that was void of gender ("unknown"), time/date of service, age, or anything. It was literally an identifier for the pet, but it looks careless and unprofessional. They claim to ensure proper and accurate tracking of your animal, but our private cremation was done with a group of others. We know this because the receptionist said so. So now, for a couple hundred bucks, I'm left with morality questions and a box of multiple pet ashes. "It's impossible to keep track" said the receptionist, who talked over me at will. But what does their site say? Respectful, accurate, and a myriad of other BS. Avoid at all costs.

Ryan Owens

8 years ago

Recently my parents unexpectedly had to put their dog of 8 years to sleep. It was a rough time for everyone as he was, like most peoples pets, a member of the family. As tough as it was one of the bright moments was dealing with the great people of MCS. The services the provide are second to none but most of all they are just great people! I couldn't have asked for anything more. No one likes to think about when that day might come but if or when it does I highly recommend MCS!!

Jeanne Werner

8 years ago

MCS of Wisconsin cremated my dog, Max. They did a private creamation and I got a nice paw print in clay. The box my dogs remains came back in was a nice wood box and the paw print came in a small cardboard type box. Both were beautiful. I truly appreciate this company and would recommend to anyone

G Heeres

7 years ago

Everyone at Midwest Cremation Service of Wisconsin were some of the most understanding and compassionate while we went through a priority Cremation of our special pet Snickers. I do not have enough words for the people and there respect they showed to our family member. May God Bless them.

Debbie Patoka

7 years ago

They handled my dog like I would, with loving arms. They were very compassionate. They gave me all the time I needed with my dog. They explained everything very thoroughly. They made this difficult time bearable. Would highly recommend.

Dean Dyke

6 years ago

Have used them twice in the past for our Great Danes. We will use them again in the future. Their service was amazing in its compassion and empathy, from the person who cared for us to the technician performing the cremation. Wonderful people and company.

Karen Locklair

4 years ago

I have used MCS several times and have always been treated with professionalism, compassion, and concern. I can't recommend this business highly enough. At times when I was too distraught to think straight, they took care of everything, and at a very fair price.

Amy Yahnke

8 years ago

Great Service. MCS made the passing of my pets easier. MCS went out of their way to help me through the passing of dogs, my daughters rabbits, Hedge Hog, and hamsters. I highly recommend MCS

shepards forge h

8 years ago

Thease people were amazing to me when i lost king. I simply can not say enough good things about everyone who works thier. Profesiinal compasiinate and just all around great people. Im so thankful they made my horible ordeal one that made me comfortable as much as i could be! I am just so,thankful!

Daylee Odonnell

3 years ago

Recently had our dog cremated, we are more than satisfied with the effort of this company. They did an excellent job!

Bradley Nelson

8 years ago

I am so thankful for everyone at Midwest CremationThey we so compassionate and caring to our familyI would highly them. Thank you.

Goddess MoonStar

7 years ago

Really love the people here they treat you with such compassion and go out if their way to help you. Thank you so much for giving me my Clowey back where she belongs 🖤

David Sauer

3 years ago

100% trustworthy and compassionate at the time of your pets passing you need peace and you will leave in peace

Dale Yahnke

8 years ago

What a wonderful experience I had when i lost my best friend of 14 yrs. Very professional !!! thanks so much MCS!!!!

Bonnie Moore

7 years ago

These people are so wonderful. They treat your pet with such dignity and respect.

D Oldakowski

a year ago

Thank you all for doing a wonderful job in taking care of my Lady.

Jennifer Kraemer

2 years ago

Extremely kind and professional.Thank you for your condolences.

Jerad James

6 days agoNew

After a devastating loss Rachel and her team went above and beyond to make sure everyone involved was well taken care of! Even though our minds were all over the place they take the time to listen to everything we had to say. I cannot say enough good things about our experience and highly recommend Trusted Journey to help honor your loved one and get the closure needed to move forward. Thank you again for taking care of Kingston

Megan Madden

2 months ago

Rachel went above and beyond in the compassion and kindness she showed today. I had to coordinate pickup from out of state and she was so understanding and helpful during the multiple phone calls and questions. She deserves recognition for going above and beyond for me and my family today. I want to thank the driver as well for their patience and understanding. This horse has been a part of our family for over 20 years and it brings us peace knowing that he was honored even after he crossed the rainbow bridge.

Haley Alexander

3 months ago

I recently lost my cat, we chose to have him cremated and was recommended Trusted Journey by the Madison Veterinary Specialist clinic, whom they work with frequently. I was price shocked at the amount it costs to cremate my maybe 10lb cat. The cremation alone was around $400. On top of that, I was charged nearly $50 for this place to give me MY cats paw print. Ink to his paw, and paw to a piece of paper. $50 effing dollars. If I wanted a clipping of his fur, $27. $30 for shipping. And of course tax.I lost my dog 5 years ago and had her cremated by Rivers Edge out of Lacrosse that worked along side Sparta Animal Veterinary clinic. The cost to cremate my 60lb dog was maybe around $300.. they also gave me a complimentary paw print made of clay. A beautiful doggy angel pin and a lovely poem about doggy heaven. It wasn’t mentioned that I’d get those extras, and made a huge emotional impact on me.The difference in the two companies is compassion and empathy. Trusted Journey’s bottom line and only concern is the money. They do not care that a furry family member was lost and is being grieved. They want to make the most money they can and do it by praying on the vulnerable. Something as simple as a paw print from the one we lost means the world to most people. I could understand a small fee, that would supply the material and the time it costs to do it but $50 is outrageous.I am a business owner, so I completely understand charging for the service you provide. But to take advantage of people who are emotionally vulnerable and essentially are “forced” to pay the ridiculous costs because if we don’t, we just don’t get that memorialized paw print which means so much to most people.Choose any other place for pet cremation. Trusted Journey would get negative stars if I could.Rivers Edge Pet Crematorium will be the only place I give business to in this circumstance from now on.

sheenee p

a year ago

We own an animal sanctuary and unfortunately we had to put one of our cows down. She was only one and her name was Olga and she was the sweetest beautiful girl. I had been speaking with Rachel she was such a great help and extremely caring. They even did a good job when they came and picked her up. When we got her ashes Rachel and another lady were very Caring and made me feel better as I was crying. I would definitely recommend.

Tina Lewis

a year ago

I am writing this review not to complain but to hope that more care is given in the future than was given to my family and my dog of 14 years. Sadly this past week we had to put our dog down, we had him from a puppy and he was a huge part of our family and we are completely lost and devastated without him. We chose to have him cremated & get his paw print and bring him back home with us, however when we were told his remains were ready we were then told that his paw print was not taken before he was cremated. We were even more devastated with this, we looked forward to having his ashes and his paw print, the little pieces of him we could always have. It is obvious not enough care was given to our pet and for that I chose to leave this review, I do hope in the future more care is given to other grieving families and their pets, because they took a piece of him we can never get back.

Breanna Neerland

a year ago

Midwest Cremation did a wonderful job of taking care of my little girl. The urn and paw print are the perfect way to memorialize her at home. The team was friendly and empathetic during this difficult time.

Becky Jacobson

2 years ago

I recently lost my little girl (min pin) of 16 years and 9 months. The care, dignity, respect they care was obvious, everything was just beautiful I couldn't have ask for better. Thank you all who assisted with this final step.She is home now and I am happy for that. I would recommend Midwest Crematory for your loving pet.Thank you,Becky Jacobson

Jon Burnett

2 years ago

Character. They say character is how you act when nobody is looking.I lost my cat, Rebbie on December 19, 2022. Her remains were returned to me and I was so impressed I phoned Midwest Cremation Service (Poynette, Wi.) to tell them how wonderful I felt when I witnessed how perfectly they had presented everything.A cremation certificate printed on top quality heavy paper in a beautiful folder. The envelope containing the certificate was very high quality with a seal (a paw print on it) used to close it. Even the small bag that everything came in was so very nice. Also, pamphlets about grieving the loss of a pet and even phone numbers to make contact with professionals that would help with the loss process. And the beautiful wooden box with her remains. I ordered a name plaque which was also done very well.As for the process itself, it feels like you're sending your pet away to people that you don't even know. Only now do I know that every step was taken to monitor Rebbie from leaving the veterinary clinic with the Midwest Cremation Representative, to arriving at Midwest Cremation Service, and the identification processes are held in place on very high levels to ensure her safe and peaceful return to me. They knew the entire time and throughout each step, just where Rebbie was.I'm so pleased and amazed at how these people actually do care. When I spoke with them on the phone, they truly were kind, sympathetic, and very professional, yet like a neighbor.It's hard to say good bye to a beloved pet. Today, I am at peace with the loss of Rebbie. The final act of her life, as I have come to know now, was put in the hands of people that truly know what character is. They have been simply excellent. Superb.I do not do reviews, but this one had to be done.If you wish to have your pet treated with love and dignity, do not hesitate to put your trust in Midwest Cremation Service.Who would know there are people this wonderful to care for Rebbie's remains?My endless thanks for treating both Rebbie and me with such great care. Jon Burnett / Spencer, Wi.

Andy Setz

8 years ago

I have had nothing but great experiences with Midwest Cremation Service of WI! MCS has cremated multiple pets for my family and we have been treated with respect and compassion by all the staff members. The company truly cares for each and every animal that comes through their door. Keep up the great work!

Julie Marquardt

5 years ago

This week, I sadly and warily took my 15 1/2 year old dachshund, Sugar, to MCS for a priority cremation, which is their private service for one pet in which the family can be in attendance. From making the appt with Melissa, to her meeting us as we pulled in the drive, and her utmost care and concern for us, to Adam ( who was the person in charge of the cremation itself), carefully and thoughtfully handling my girl's body, to his processing her ashes while we watched, to him handing us the urn he had so carefully wrapped for us with some kind words, all of it left us with a peaceful and "completed" feeling. I was an emotional wreck, and both Melissa and Adam seemed to understand and were compassionate and professional. My vet has used MCS for years and I had sent my other dogs there through my vet for private cremations ( not priority where we had attended), and we always wondered, as I am sure many people do, if the remains I received back were really my dogs ashes. While waiting for the process with Sugar to be complete, we had the opportunity to talk with Melissa, who was the person who "took care of us" while we were there. She was transparent and I believe, honest, about the volume of business the company does, and exactly how the "private" cremations are accomplished when they are sent through the vet. From our conversation and our experience there, I trust that this company does as they say they do. They do a very large volume of business servicing many vet clinics throughout the state, yet, while we were there, you would have thought they opened that day just for us. I can't say enough good things about MCS and the care that they took of my Sugar and of her family.