Customer Reviews Summary
Mountain View Pet Crematory, led by Elizabeth, has received overwhelmingly positive reviews for their compassionate and professional service during a difficult time. Customers appreciate the transparent pricing, beautiful urn options, and the care taken in handling their beloved pets. Many reviewers highlight the quick return of ashes and the thoughtful memorial options provided, making the grieving process a bit easier.
Ashley Semenske
We used this service back in 2022, I’m so sorry I’m just now doing a review. This was the best hands down decision we ever made for our little Gracie, she sits on the end table right next to the bed she always laid in. This place was fast, affordable, and so sincere when I was a hot mess after loosing my very first fur baby! They even dropped her off at a closer vet office for me and contacted me once she had been picked up. This was the last thing I could do for my little bear and felt so much closure after having her home in the nicest urn I had picked out with her name engraved. I am forever great full in how wonderful you treated me over the phone and how affordable this service was!
Mathew Anderson
A week ago, we had the hardest day of our life, we had to put our Bentley Roo down, as we don't have kids, he was our kid for 11 years. Elizabeth made the entire process easy, and very simple. We ordered a box and frame with a paw print and let me tell you, tears of happiness to get our Bentley back happened this evening. We couldn't have asked for a better person to take care of Bentley in one of the roughest weeks ever. I highly recommend, and even if you call crying, Elizabeth has a way of making the light shine out of your animals in sad times. Thank you again.Mat and Ashley Anderson
Rochelle Schlusser
Elizabeth took greta care of my percious 19 year old Dauschund. The are so kind and caring. i would recommend Mountain View if you need a service like this. Amazing Support and Outstanding service.
angel Lilly
They are amazing !!! The care and compassion they have is so comforting. Everything is done with care and everything was packaged so nicely. They are reasonably priced. If you are looking to have you fur baby cremated I definitely recommend.
Ashley Semenske
We used this service back in 2022, I’m so sorry I’m just now doing a review. This was the best hands down decision we ever made for our little Gracie, she sits on the end table right next to the bed she always laid in. This place was fast, affordable, and so sincere when I was a hot mess after loosing my very first fur baby! They even dropped her off at a closer vet office for me and contacted me once she had been picked up. This was the last thing I could do for my little bear and felt so much closure after having her home in the nicest urn I had picked out with her name engraved. I am forever great full in how wonderful you treated me over the phone and how affordable this service was!
Mathew Anderson
A week ago, we had the hardest day of our life, we had to put our Bentley Roo down, as we don't have kids, he was our kid for 11 years. Elizabeth made the entire process easy, and very simple. We ordered a box and frame with a paw print and let me tell you, tears of happiness to get our Bentley back happened this evening. We couldn't have asked for a better person to take care of Bentley in one of the roughest weeks ever. I highly recommend, and even if you call crying, Elizabeth has a way of making the light shine out of your animals in sad times. Thank you again.Mat and Ashley Anderson
Rochelle Schlusser
Elizabeth took greta care of my percious 19 year old Dauschund. The are so kind and caring. i would recommend Mountain View if you need a service like this. Amazing Support and Outstanding service.
angel Lilly
They are amazing !!! The care and compassion they have is so comforting. Everything is done with care and everything was packaged so nicely. They are reasonably priced. If you are looking to have you fur baby cremated I definitely recommend.
Lili Parra
I’d like to take this time and thank Ms. Elizabeth. She is so kind and nurturing. My sweet Chippy passed away 2/12/24 at 9:15am, and I had called Ms. Elizabeth and explained I couldn’t cremate my baby till March 1st, and she was so kind and helpful, very comforting in this difficult moment in my life. I lost my soul baby. She stated it would be a week and we got her three days later on Wednesday morning. I trusted her to the full extent with my soul baby and her actions put my mind and heart at ease. When I picked up my babies ashes I didn’t know what to expect given this was my first time. She handed her over to me in such a beautiful display. We got the paw print wall frame, and it was perfect, also she was In a little box and had a rainbow bridge poem on it, and she put her in an adorable paw print bag. She made this experience very comforting. I’d definitely recommend her services to anyone in need. Her prices are beyond fair. She is an amazing human being. Thank you for the comfort knowing Chippy was in great hands.
Twyla Lewis
Would not recommend 😕 did not go with mountain view pet crematory they only take between 9 am to noon if your pet passes after noon she said to put them somewhere cool and call the next day. My Husband and I drove to Tennessee they was opened 24 hrs they said call when you are 45 mins away and someone will meet you now thats service
Amy Kinninger
Highly recommended. I spoke to Elizabeth several times and she was very compassionate every time I talked to her. While in tears she consoled me and reassured me that my beloved pet would be in the best care and not to worry. Was told my pets ashes would be returned to my local vet within a week, but they were actually returned 4 days later. There would be no questions on me being a return customer, they have definately gone above and beyond making me feel cared and loved during a very difficult time with my dog.
Melissa Knight
She's does a wonderful job! I've used her now two times for my fur babies. She's very caring not in a hurry walk you through the whole process... I highly recommend her company!
G Callen
I lost my baby boy unexpectedly and I'm so happy I chose this company. Thank you, Elizabeth, for everything you have done for me and making sure I was happy with everything for my baby boy. I HIGHLY recommend her services she is very caring and compassionate and goes above and beyond to make sure everything is perfect.
George Wilson
Elizabeth was so wonderful to work with and I appreciate her helping my family and I through a time like this with our baby boy Moo. I highly recommend her to anyone that needs services like this done
Mary Lester
I had such great experience with Elizabeth on the phone she was compassionate when I talk to her about picking my baby up to be cremated I got my lucky back today it was site to behold the care they took in her return to me,thank from bottom of my heart
Kelly Frost
I highly recommend Mountain View, Elizabeth is Wonderful. She was very compassionate and so helpful during such a difficult time. I knew my baby boy Tucker was in good hands. It was such a joy when I was able to bring him back home, his urn and other keepsakes I purchased were beautiful. Thank you Elizabeth for the peace you bring.
Kandy L Forsythe
I have used Mountain View for the past 4 to 5 years. I am a huge dog lover and it's always so upsetting to me when I lose one of my pups. They are so sweet, caring and very sensitive. Which helps the entire situation. Very responsive, if not there when you call, if you leave a message she will call you right back. Just lost my Oscar, shown here, last night and I know he'll be well taken care of. Thank you for all you do.
Kathie Stacey
Elizabeth is a very compassionate person and helpful to our family when we lost Buddy a couple months ago. Much appreciated.
Brandon Green
If you've unfortunately lost a pet and are looking for cremation to remember them by, then this is the best place in the state for just that. Elizabeth is very caring and understanding and has the utmost respect for you and your pet. She's very clear and calm even when you call her with sadness in your voice due to unforeseen times. Her prices are very reasonable and the time to receive your pet back is fantastic. Glad I can have my little one on my desk at all times to bring me comfort and remember her. Thank you again Elizabeth, you've brought peace of mind and comfort in rough times and I can never thank you enough.
Tasha Clemons
We had to put Charlie, our first baby, down after having 11 amazing years with him. We was referred to them from our vet and its a decision ill never regret. They have so many different options, urns, and beautiful keepsakes that it makes it hard to choose just one! Not to mention the prices were beyond great! When I spoke on the phone they were passionate, kind, and just all around a pleasure to talk with. When I received everything I was beyond amazed at just how beautiful everything was. They will never understand just how much what they done means to me. Thank you Mountian View for your exceptional service, for all you do, and for giving pet owners something to cherish forever. ♡
Frances Hopkins
I highly recommend this crematory for your pets. I had to put three older cats down this year and Elizabeth was so compassionate and felt so sad for the owner. She is a angel in my book. I had the cats urns for all three cats. I have cremated all my animals and had about twelve or more done. Elizabeth has done all of them. Now I have two more that needs to be put down very soon. I tell everyone about this crematorium. Thanks you Elizabeth for your empathy and kindness. Frances 🙏🙏
S. Foster
When we lost our old boy Odin it was so hard to think about dealing with the cremation process. However when we spoke with Elizabeth she was so kind and patient with our needs and wants. The urn is absolutely beautiful and we have peace now knowing our boy is back home with a proper send off. Thank you Mountain View!
Bill Smyth
Elizabeth was accessible , courteous and professional! First pet that I have submitted for this type of Service. Well worth the service fee and Elizabeth took care of all of the logistics from pick up to completion. Great service when a family just needs time to mourn. Highly recommended! Live on Sweet Sugar!!!
nola lilly
Elizabeth was a awesome person to speak with first time was so understanding....
Tiffany Burgess
We had to put our dog down after we had her for 16 years and we still are heartbroken from it but Elizabeth was a awesome person to help me dealWith the cremation urns etc and she’s a great person if you all need someone like her I highly recommend her she awesome, professional, sweet, kind and caring person. I would love to do more services with her if/ and when it happens again. She’s GREAT!!!! They have some beautiful urns and the price is not that high. I had some rough urns to pick from because they are so pretty but we picked out a beautiful urn for our beautiful lab Bailey. That we miss dearly. If you have a chance to do business with her do it because I recommend her.
Amanda Reid
I highly recommend this amazing place! The prices were very affordable and they went above and beyond my expectations. The packaging and all was the cutest, even on the bag it was all transferred in had a hand written heart with my dog’s name ❤️ I’m forever thankful!
Jan Ranes
First time I have used a service like this. Thank you for taking care of my Cali and honoring the life she lived ❤️ from Rainelle, WV
Mary Heile
I have never been so disappointed and upset. My baby meant the world to me. She wasn't just a dog! She was my companion for 12 years. Gave so much love and dedication to me. Only to go pick her up in a paint can! I'm sorry, not sorry! How dare you have such little respect. Would you put your loved one in a paint can? Oh wait, I guess you would. For 280 dollars, I'm sure you could have got a urn from Amazon for 20 dollars. My dog deserved that and much better! I'm so sorry baby girl. Mama didn't know you would be treated so disrespected. Don't worry baby girl, Mama made sure you will be put in a beautiful urn, as you so well deserve. I miss and love you so very much. R.i.p Stella Marie Heile.
Tiffani Tinney
When I lost my beloved Snickers, Elizabeth was an absolute delight and provided tremendous help throughout the process.
Heather Greenwald
Elizabeth was absolutely wonderful. She took care of our cremation needs for our cat, Pearl. She was extremely kind, compassionate, and professional while helping us with our final goodbye.Thank you so much! I truly appreciate everything!
Calvin Burton
Very detailed and compassionate people to work with and I’m glad I had the chance to get to know them. Did my buddy a great justice.
Anne
I called to get information about cremation for a friend’s dog. Elizabeth was very kind and compassionate. She answered all of my questions and did not rush to get off the phone. She genuinely cares about animals and grieving families. Thank you, Elizabeth.
Debbie Hopkins
My lil man, Norman, passed away Oct 29th, 2021. I called Elizabeth first thing in the am on the 30th. This was the second time using Mountain View’s services this year. Elizabeth was the sweetest, patient, empathetic person I could have ever asked for to take care of my babies. I recommend Mountain View a million times over. Pricing is GREAT! Quality is priceless. Your babies are in the best of hands with Elizabeth.
Eloise Coeburn
The owner is very professional, kind and understanding. She helped our family after the loss of our beloved pet. She was very nice from start to finish. She took the time to answer all our questions with a smile. She is also very affordable. Would definitely recommend!!
Ashley Semenske
We used this service back in 2022, I’m so sorry I’m just now doing a review. This was the best hands down decision we ever made for our little Gracie, she sits on the end table right next to the bed she always laid in. This place was fast, affordable, and so sincere when I was a hot mess after loosing my very first fur baby! They even dropped her off at a closer vet office for me and contacted me once she had been picked up. This was the last thing I could do for my little bear and felt so much closure after having her home in the nicest urn I had picked out with her name engraved. I am forever great full in how wonderful you treated me over the phone and how affordable this service was!
Mathew Anderson
A week ago, we had the hardest day of our life, we had to put our Bentley Roo down, as we don't have kids, he was our kid for 11 years. Elizabeth made the entire process easy, and very simple. We ordered a box and frame with a paw print and let me tell you, tears of happiness to get our Bentley back happened this evening. We couldn't have asked for a better person to take care of Bentley in one of the roughest weeks ever. I highly recommend, and even if you call crying, Elizabeth has a way of making the light shine out of your animals in sad times. Thank you again.Mat and Ashley Anderson
Rochelle Schlusser
Elizabeth took greta care of my percious 19 year old Dauschund. The are so kind and caring. i would recommend Mountain View if you need a service like this. Amazing Support and Outstanding service.
angel Lilly
They are amazing !!! The care and compassion they have is so comforting. Everything is done with care and everything was packaged so nicely. They are reasonably priced. If you are looking to have you fur baby cremated I definitely recommend.
Lili Parra
I’d like to take this time and thank Ms. Elizabeth. She is so kind and nurturing. My sweet Chippy passed away 2/12/24 at 9:15am, and I had called Ms. Elizabeth and explained I couldn’t cremate my baby till March 1st, and she was so kind and helpful, very comforting in this difficult moment in my life. I lost my soul baby. She stated it would be a week and we got her three days later on Wednesday morning. I trusted her to the full extent with my soul baby and her actions put my mind and heart at ease. When I picked up my babies ashes I didn’t know what to expect given this was my first time. She handed her over to me in such a beautiful display. We got the paw print wall frame, and it was perfect, also she was In a little box and had a rainbow bridge poem on it, and she put her in an adorable paw print bag. She made this experience very comforting. I’d definitely recommend her services to anyone in need. Her prices are beyond fair. She is an amazing human being. Thank you for the comfort knowing Chippy was in great hands.
Twyla Lewis
Would not recommend 😕 did not go with mountain view pet crematory they only take between 9 am to noon if your pet passes after noon she said to put them somewhere cool and call the next day. My Husband and I drove to Tennessee they was opened 24 hrs they said call when you are 45 mins away and someone will meet you now thats service
Amy Kinninger
Highly recommended. I spoke to Elizabeth several times and she was very compassionate every time I talked to her. While in tears she consoled me and reassured me that my beloved pet would be in the best care and not to worry. Was told my pets ashes would be returned to my local vet within a week, but they were actually returned 4 days later. There would be no questions on me being a return customer, they have definately gone above and beyond making me feel cared and loved during a very difficult time with my dog.
Melissa Knight
She's does a wonderful job! I've used her now two times for my fur babies. She's very caring not in a hurry walk you through the whole process... I highly recommend her company!
G Callen
I lost my baby boy unexpectedly and I'm so happy I chose this company. Thank you, Elizabeth, for everything you have done for me and making sure I was happy with everything for my baby boy. I HIGHLY recommend her services she is very caring and compassionate and goes above and beyond to make sure everything is perfect.
George Wilson
Elizabeth was so wonderful to work with and I appreciate her helping my family and I through a time like this with our baby boy Moo. I highly recommend her to anyone that needs services like this done
Katelyn Tatum
She went above and beyond for me when I lost my hound. She answered so many calls from me and helped comfort me so much. She helped us more than she will ever know and now I still get to keep a piece of my boy with me because of them and I’ll always be thankful ♥️
Susan Stafford
It has been a few months since my pet passed away. They did a wonderful job explaining my options. The product I received was exactly as explained. The packaging for delivery was very sweet and helped me with my loss.
The Hound Haven Farm
Elizabeth is amazing and is simply a beautiful human being who brings compassion and caring to everything she does.
SARA CARROLL
After losing our 14 yr old Lab, our Vet recommended Mountain View. We were so very pleased with the kindness, gentleness and attention to detail our boy was shown. We highly recommend Elizabeth amd Mountain Views services.
Panthercash&carrymcguire “PCC store” Mcguire
Best place that ever was for the final journey of our babes she has done three of our babes now and I suggest that that anyone that wants their companion took the best of care doing the final part this place is the greatest that could tell you to go to we love our pets and so do they daisy one of their dogs meet us she is gorgeous and meant so much just to pet her as we was leaving thanks Elizabeth for your service and time spent talking with you to help us choose and get through this each time has been a pleasure of tge final goodby
Malina 2106
MV Pet Crematory is the best place to take your sweet pet when they pass.. The owner was so very sweet and considerate at my time of mourning the loss of my sweet butters.. She has a very kind heart.. The service I received was beyond exceptional.. ❤.. She does an awesome job on paw prints as well..
Cherie Howell
Picked up my loving best friend today. Couldn't be happier with my experience and respect they showed to my loved one. Thank you from Lillys mom
Sherry Riser
Elizabeth was so nice, she helped me with my little dog Sangie. She made it easier because I live quite far away.
beverly trent
Absolutely wonderful very kind and helpful so thankful
Wanda Morgan
Elizabeth is so friendly and makes the experience so natural her love of our pets are so good.
Mary Lester
I had such great experience with Elizabeth on the phone she was compassionate when I talk to her about picking my baby up to be cremated I got my lucky back today it was site to behold the care they took in her return to me,thank from bottom of my heart
Kelly Frost
I highly recommend Mountain View, Elizabeth is Wonderful. She was very compassionate and so helpful during such a difficult time. I knew my baby boy Tucker was in good hands. It was such a joy when I was able to bring him back home, his urn and other keepsakes I purchased were beautiful. Thank you Elizabeth for the peace you bring.
Kandy L Forsythe
I have used Mountain View for the past 4 to 5 years. I am a huge dog lover and it's always so upsetting to me when I lose one of my pups. They are so sweet, caring and very sensitive. Which helps the entire situation. Very responsive, if not there when you call, if you leave a message she will call you right back. Just lost my Oscar, shown here, last night and I know he'll be well taken care of. Thank you for all you do.
Kathie Stacey
Elizabeth is a very compassionate person and helpful to our family when we lost Buddy a couple months ago. Much appreciated.
Brandon Green
If you've unfortunately lost a pet and are looking for cremation to remember them by, then this is the best place in the state for just that. Elizabeth is very caring and understanding and has the utmost respect for you and your pet. She's very clear and calm even when you call her with sadness in your voice due to unforeseen times. Her prices are very reasonable and the time to receive your pet back is fantastic. Glad I can have my little one on my desk at all times to bring me comfort and remember her. Thank you again Elizabeth, you've brought peace of mind and comfort in rough times and I can never thank you enough.
Tasha Clemons
We had to put Charlie, our first baby, down after having 11 amazing years with him. We was referred to them from our vet and its a decision ill never regret. They have so many different options, urns, and beautiful keepsakes that it makes it hard to choose just one! Not to mention the prices were beyond great! When I spoke on the phone they were passionate, kind, and just all around a pleasure to talk with. When I received everything I was beyond amazed at just how beautiful everything was. They will never understand just how much what they done means to me. Thank you Mountian View for your exceptional service, for all you do, and for giving pet owners something to cherish forever. ♡
Frances Hopkins
I highly recommend this crematory for your pets. I had to put three older cats down this year and Elizabeth was so compassionate and felt so sad for the owner. She is a angel in my book. I had the cats urns for all three cats. I have cremated all my animals and had about twelve or more done. Elizabeth has done all of them. Now I have two more that needs to be put down very soon. I tell everyone about this crematorium. Thanks you Elizabeth for your empathy and kindness. Frances 🙏🙏
S. Foster
When we lost our old boy Odin it was so hard to think about dealing with the cremation process. However when we spoke with Elizabeth she was so kind and patient with our needs and wants. The urn is absolutely beautiful and we have peace now knowing our boy is back home with a proper send off. Thank you Mountain View!
Bill Smyth
Elizabeth was accessible , courteous and professional! First pet that I have submitted for this type of Service. Well worth the service fee and Elizabeth took care of all of the logistics from pick up to completion. Great service when a family just needs time to mourn. Highly recommended! Live on Sweet Sugar!!!
nola lilly
Elizabeth was a awesome person to speak with first time was so understanding....
S
I highly recommend Mountain View Pet Crematory. Elizebeth was very caring and respectful of our loss.
Mary Lester
So happy got my baby girl back today . everything is so special .
Amanda Kelly
I couldn't recommend this place enough! They really do care about your pets and go above and beyond with their care for them. If you ever need a service like this, these are the people to go with.
Joe Webb
Thankful for this option for my friend to be taken care of by these good people. Thank you
Billie Bower
BCF Office Manager
Mike Hazelwood