Loving Paws Pet Loss Center

Pet Cremation in Spokane Valley, Washington

Compassionate Staff Variety of Urns Timely Ashes Return
Poor Communication Ashes Return Delays Staff Insensitivity
4.9 102 reviews

Customer Reviews

Customer Reviews Summary

Loving Paws Pet Loss Center is highly praised for its compassionate service and attention to detail during a difficult time. Many customers appreciated the respectful handling of their pets and the beautiful memorial items they received. However, some reviews noted issues with communication and delays in the return of ashes, which detracted from the overall experience.

Deb Blair

Deb Blair

2 months ago

Our sweet Shasta passed a week ago yesterday. We could tell since late summer that she was starting to succumb to age and would not be with us much longer so when she passed in my arms that night my first call was to Loving Paws. They seemed prepared to send someone to pick her up right away, even though it was nearly midnight, but I said morning would be fine.Shortly after 8:00 the next morning (I was told between 8 and 10) a kind young man named David arrived in a meticulous black SUV. He waited patiently on our porch while I put our remaining dog, who isn’t very nice with strangers, in the bathroom and picked up our Shasta. He walked out with me to the SUV and opened the hatch where a beautiful dog bed awaited. He stepped back respectfully while I gave her a final kiss on the top of her head, stroked her beautiful fur and whispered my final goodbye, and then we went back in the house to complete some paperwork.I got the text this morning that Shasta was ready to come home. The pictures show the beautiful urn and other keepsakes, and the journal page that I printed out as my gift to them.

Nikole Behne

Nikole Behne

a month ago

Such an amazing beautiful urn for our boy. Loving paws came to our home after our dog passed away and very respectfully helped us load him into their van. The only reason I rated 4 instead of 5 stars was the communication.We were told it would be 3-4 weeks until Rudy would be ready for pickup. That was Oct 3rd and we just got him today, January 10th. After about 5 weeks, we reached out 3xs with little to no update. The 4th time, I had my husband call and we were told the urn was on back order and it could be another couple months. I understand manufacturers and shipping issues happen but you need to communicate that. I asked, before I ordered this special urn, if there was one on hand and I was told yes. Your grieving customers should not have to harrass you 6 weeks after the inital pickup, to find out what is going on. Communication is essential for a business, especially one of this nature.With that being said, their office is very beautiful inside, very calming and comforting. The women who brought Rudy out was very kind and took the time to explain all the things that came with Rudy and the process behind it.

Christina Marie

Christina Marie

2 months ago

Highly recommend this caring and devoted company. They were compassionate and amazing through the whole process. It makes all the difference in the world when your family is already going through a traumatic experience. Thank you so much for caring for us and Chance.

Kenna M.

Kenna M.

a year ago

When our sweet kitty let us know it was her time, I knew I wanted to always have her with me, and I had done research of cremation places prior. I knew this place would be our best choice, and I was absolutely right. The kindness, care, respect, and dedication the staff at Loving Paws had for us and our baby girl through the whole process was above and beyond. We just picked her up today, and her urn, prints, fur clippings, and tag in the basket were just the sweetest thing. I'm so happy to have her home. When our other kitties' times come, we will definitely have them cremated here too.UPDATE: We've had to recently help my grandmother out and discovered that unfortunately her dog needed to be put down due to many medical problems, and we went through here again for the cremation. We got the basic package and a clay print and grandma was very happy to have her baby girl back. We also unexpectedly lost another cat from post surgery complications just four months after our first passed. We just picked him up today and are so grateful to have our Moose home and set up in a safe place with his things. We know our pets are in good hands with Loving Paws.

Business Hours & Maps

Sunday 0:00 - 0:00
Monday 0:00 - 0:00
Tuesday 0:00 - 0:00
Wednesday 0:00 - 0:00
Thursday 0:00 - 0:00
Friday 0:00 - 0:00
Saturday 0:00 - 0:00