Customer Reviews Summary
Lyle's Pet Cremation has received overwhelmingly positive reviews for their compassionate service and attention to detail during a difficult time. Customers appreciate the beautiful urns and paw print keepsakes provided, as well as the transparent pricing and quick return of ashes. Many reviewers highlight the owners' kindness and professionalism, making the experience as comforting as possible.
Jamie McGuire
About 3 years ago I had to say goodbye to my great dane of 8½ years. I called Lyle's and set up a time to bring my baby to him after our vet visit. 2 days ago was no different when I had to take my chihuahua of 17½ years to the vet. I called and Lisa and Gordan were so nice, just like before. I was able to take my baby to them the same day and have him back in 2 days. They were so sweet and really seemed like they cared. They took really good care of both of my babies and I would recommend their services to anyone I know. Thank you so much for being so amazing and treating my babies with care in such a sad time for me.
John Christman
I had my best kitty friend cremated here as it is who Cherrystone vet uses. I had NO IDEA the service would be so incredibly beyond my expectations!! The box is absolutely beautiful and the other touches really went well above and beyond. I can't remember ever being this pleased with a business of any sort.Thank you SO VERY MUCH Lyle's, your work is very much appreciated!
Mike D
A review I should have written over a year ago. They did excellent job with my sweet Buddy that passed suddenly one morning. They were kind and caring at this very difficult time. Took him in on short notice and even got his ashes back to me in a few days and allowed me to pick up even on their closed day due to a delay in receiving the message and snow we got that after noon.Lyle's has cremated all my dogs I have lost 4 in total This was the first one I brought to them instead of having the vet handleThanks again for being very helpful and caring
Carrie Downes
I recently had to make a hard decision and let my fur baby cross over the rainbow bridge. My vet office took care of everything so I didn't deal with anyone directly.But when I got her home, I could tell they took care of her and cared. She came home in a beautiful wooden box and her ashes while in a bag, were wrapped up with care.Thank you so much for caring for my girl.
Jamie McGuire
About 3 years ago I had to say goodbye to my great dane of 8½ years. I called Lyle's and set up a time to bring my baby to him after our vet visit. 2 days ago was no different when I had to take my chihuahua of 17½ years to the vet. I called and Lisa and Gordan were so nice, just like before. I was able to take my baby to them the same day and have him back in 2 days. They were so sweet and really seemed like they cared. They took really good care of both of my babies and I would recommend their services to anyone I know. Thank you so much for being so amazing and treating my babies with care in such a sad time for me.
John Christman
I had my best kitty friend cremated here as it is who Cherrystone vet uses. I had NO IDEA the service would be so incredibly beyond my expectations!! The box is absolutely beautiful and the other touches really went well above and beyond. I can't remember ever being this pleased with a business of any sort.Thank you SO VERY MUCH Lyle's, your work is very much appreciated!
Mike D
A review I should have written over a year ago. They did excellent job with my sweet Buddy that passed suddenly one morning. They were kind and caring at this very difficult time. Took him in on short notice and even got his ashes back to me in a few days and allowed me to pick up even on their closed day due to a delay in receiving the message and snow we got that after noon.Lyle's has cremated all my dogs I have lost 4 in total This was the first one I brought to them instead of having the vet handleThanks again for being very helpful and caring
Carrie Downes
I recently had to make a hard decision and let my fur baby cross over the rainbow bridge. My vet office took care of everything so I didn't deal with anyone directly.But when I got her home, I could tell they took care of her and cared. She came home in a beautiful wooden box and her ashes while in a bag, were wrapped up with care.Thank you so much for caring for my girl.
Kevin McNeil
If I could give them more than 5 stars I would. A couple weeks ago our beloved dog passed away and we couldn't bear to think about burying him. We called Lyle's and they gave us a price to come pick him up at home. Then they called us back and told us we could take him to a veterinarian office closer to us and they would pick up and return ashes to the office at a lower price. To me they went above and beyond to help us. As others say in here we received his ashes in a nice wooden box and a paw print. It has helped my girlfriend get some closure having his ashes here with us. I would highly recommend Lyle's to anyone having to go through the heartbreaking loss of a pet.
Julian Greer (Snoop Lion)
After our beloved bearded dragon Sunshine passed away, we decided to get her cremated. I'm really glad we chose Lyle's. Every staff person we talked to was so warm and reassuring, and we were able to get our Sunny a beautiful urn, which he even delivered to our house since he was in the area and we live a ways away from the crematory. They also gave us a certificate of individual cremation and a nice pamphlet about coping with pet loss and grief. Honestly the whole experience was very comforting and gave me a sense of control over the situation. Thank you.
Kris Jones
Owners are always so kind and compassionate, they understand that our pets are family and treat them with dignity. They go above and beyond to make a heartbreaking situation as peaceful and beautiful as they can. I have trusted them with both of my babies and never been disappointed. This is a wonderful business run by wonderful people.
Kayley Lindsey
They went beyond my expectations. My mom and I were expecting a little cardboard box with her ashes in it but the wooden box was just beautiful. I feel like they truly cared about how they handled her ashes. The way they handled everything was just beyond my expectations. I would recommend them to anyone that has lost a pet and would want them cremated.
Michelle Dibble
There are not enough positive words for Lisa and Gordon. They have been so caring and helpful with the six dogs and cats I have trusted them with and I wouldn't even consider going anywhere else. I have referred two friends to Lyle Cremations and they to were extremely pleased from beginning to end. Thank you Lyle Cremations for being such caring people.
John Bigger
Lyle and Lisa were sweet and very kindWhen my dog passed . They sent the remains in a beautiful carved box. THEY made a paw print for me also.And sent a nice card and some griefCounseling . Very professional!Thank you guys very much
Patsy Clark
The folks at Lyle's were super professional and sincerely sad for our loss. Lilly was handled gently and we know that they will provide her remains to us. The owners were very kind to us, and had in stock the urn my granddaughter wanted. We appreciate them and highly recommend. Thank you so very much.
08kmd
Today I picked up my beloved Cooper's ashes from our vet. I cannot express how happy I was with the care and comfort provided by Lyle's Cremations. Like another reviewer said, the clay imprint of my sweet boy's paw brought me to tears but at the same time offered me such a wonderful memory and way to cherish him. I cannot express my gratitude enough to this establishment for the care they provided and the exceptional service. Thank you!
Lisa Bernard
When my little Bitsy passed away I couldn't have asked for better people (Gordon and Lisa) to have taken care of my sweet girl. She was 17 and a part of my life since she was 7 weeks old. They are loving and caring people. Now Bitsy sits on my dresser in her pretty little box. Great place, great people!
Mike Zimmerman
Very compassionate and caring place to have your pet baby taken care of. The wait was as pleasant as it could be while we waited for our 18 and a half years old family rescued cat Tiger to take home with us. Wonderful service for pet lovers.
Vickie Wade
Our precious girl Molly was cremated here through Bedford Animal Hospital. Being my first experience I didn't know what to expect. We were very pleased with their service and the way her ashes were secured and placed in the cute tin. We will be contacting Lyle's soon to purchase a more permanent and decorative container for our girl's ashes. Additionally, I would like to note that the cost of euthanasia plus cremation was perfectly reasonable and not a burden at all. I highly recommend Lyle's and appreciate their partnership with Bedford Animal Hospital. We would not have known what to do or where to go at such a stressful and heartbreaking time without this valuable connection.
Leane Charett Yopp
Our family uses Riner Animal Hospital and when we recently had to put our elderly Great Dane to sleep they were amazing. However, more amazing was the care that Lyle's gave to our family by preserving his paw print with his name and enclosing his ashes in an exquisite box for display. Thank you Lyle's for everything!
Tina Flannagan
I picked up my furr baby from them today and the owner was very compassionate, offering me a hug as I broke down emotionally. I highly recommend them for your cremation needs. They are very thorough in there explanations of the process and are compassionate to your needs.
Ava Lewis
Handled the cremation of my mom's dog through Cherrystone Vet. We were surprised at the amount of care put into it. The ashes were placed in a beautiful box and a pawprint keepsake was made with the name stamped on it. She will treasure the keepsake and was so thankful because it was something she had wished she thought to do. Thank you!
HensAndHounds
We had as best an experience here as I guess you can have considering the circumstances that you will be here for.From our vets office we drove our pet here to be cremated and while here we picked out an urn and I must say they have a beautiful selection of memorial urns!The owner Gordon met us at the office there and he explained the whole process which made us feel better.In the past when a beloved pet of ours died it was usually from old age or cancer complications and it was at the vet's office who then took the body away and you really never know what goes on until you get the ashes from cremation back. 💔This place is not like that at all, it is family-run business that's been there many years and they have pets also, and they have lost pets too, so they know exactly what you're going through.When we picked up our furbaby ashes from the vet's office the urn was in a beautiful bag with a certificate of the private cremation and a beautiful paw print and also a pamphlet on how to deal with the loss of your pet.Whether you choose to bring the body to them or you let them pick up the body at the vet either way just know that you're loved furbaby is in warm welcoming hands that will treat your baby with respect. 💕Nothing but praise for this place and the people who run it!A very much needed service to our community!I really wish Google maps would not have this listed under a pet store!
Casey Brim-Mccroskey
I would give them a million stars.They went above and beyond my expectations.My sweet furbaby Emma passed away over night called them early the next morning,and they were wonderful.Emma was more than a pet she was my child.They were so caring and took great care of her. Im sad she is gone but she will be with me forever now . Thank you so much for her paw print and everything you did for my baby.
Jody Johnson
I cried when I dropped my deceased baby off at the 24 hour vet in lynchburg, and I cried when I picked her up, after being cremated by Lyles. They did such a lovely job packaging her ashes, paw print, and fur clipping. I am grateful to know she was handled with love after she left my arms ♥️
Cassandra Hartley
Thank you all very much. Very patient and understanding to all your questions and concerns. Pleasant experience and the wooden urn my baby is in is beautiful. So glad I got the wooden urn instead of the tin. Thank you again.
Jennifer Foley
Very nice owners. Very sympathetic. Met me at 6pm on a Sunday night after I had to put my dog to sleep. They also delivered her ashes to me. Would definitely recommend.
Christy Mays
Took our fur baby and because of special circumstances offered to delivery her by the next day. No one could ask for nicer people to take care of their loved ones.
Kimberly Prien
We have never had a pet cremated before and I had no idea what to expect. I couldn't be more pleased with how our baby Blue was taken care of and I am so very grateful!
Alison Vest
Lyle's Pet Cremation is the best in my opinion! They have big hearts and treat your pet like it was theirs! Use them, you won't be sorry.
Shaine Warner
We just got our Grizzy Bear back from them in a beautiful box with his paw print on a stone. It put my heart at peace 💙
Lisa Thomason
A family-run business providing a wonderful service to our community. The Lyles are so caring and compassionate at a time one is grieving.
Lois Cunningham
Very caring people and so well donr. I was especially happy to receive the clay cast paw print of my dog.
Scot Mills
Most professional and loving family business. They treat you like family and take care of all your needs when you lose a family pet member.
Jamie McGuire
About 3 years ago I had to say goodbye to my great dane of 8½ years. I called Lyle's and set up a time to bring my baby to him after our vet visit. 2 days ago was no different when I had to take my chihuahua of 17½ years to the vet. I called and Lisa and Gordan were so nice, just like before. I was able to take my baby to them the same day and have him back in 2 days. They were so sweet and really seemed like they cared. They took really good care of both of my babies and I would recommend their services to anyone I know. Thank you so much for being so amazing and treating my babies with care in such a sad time for me.
John Christman
I had my best kitty friend cremated here as it is who Cherrystone vet uses. I had NO IDEA the service would be so incredibly beyond my expectations!! The box is absolutely beautiful and the other touches really went well above and beyond. I can't remember ever being this pleased with a business of any sort.Thank you SO VERY MUCH Lyle's, your work is very much appreciated!
Mike D
A review I should have written over a year ago. They did excellent job with my sweet Buddy that passed suddenly one morning. They were kind and caring at this very difficult time. Took him in on short notice and even got his ashes back to me in a few days and allowed me to pick up even on their closed day due to a delay in receiving the message and snow we got that after noon.Lyle's has cremated all my dogs I have lost 4 in total This was the first one I brought to them instead of having the vet handleThanks again for being very helpful and caring
Carrie Downes
I recently had to make a hard decision and let my fur baby cross over the rainbow bridge. My vet office took care of everything so I didn't deal with anyone directly.But when I got her home, I could tell they took care of her and cared. She came home in a beautiful wooden box and her ashes while in a bag, were wrapped up with care.Thank you so much for caring for my girl.
Kevin McNeil
If I could give them more than 5 stars I would. A couple weeks ago our beloved dog passed away and we couldn't bear to think about burying him. We called Lyle's and they gave us a price to come pick him up at home. Then they called us back and told us we could take him to a veterinarian office closer to us and they would pick up and return ashes to the office at a lower price. To me they went above and beyond to help us. As others say in here we received his ashes in a nice wooden box and a paw print. It has helped my girlfriend get some closure having his ashes here with us. I would highly recommend Lyle's to anyone having to go through the heartbreaking loss of a pet.
Julian Greer (Snoop Lion)
After our beloved bearded dragon Sunshine passed away, we decided to get her cremated. I'm really glad we chose Lyle's. Every staff person we talked to was so warm and reassuring, and we were able to get our Sunny a beautiful urn, which he even delivered to our house since he was in the area and we live a ways away from the crematory. They also gave us a certificate of individual cremation and a nice pamphlet about coping with pet loss and grief. Honestly the whole experience was very comforting and gave me a sense of control over the situation. Thank you.
Kris Jones
Owners are always so kind and compassionate, they understand that our pets are family and treat them with dignity. They go above and beyond to make a heartbreaking situation as peaceful and beautiful as they can. I have trusted them with both of my babies and never been disappointed. This is a wonderful business run by wonderful people.
Kayley Lindsey
They went beyond my expectations. My mom and I were expecting a little cardboard box with her ashes in it but the wooden box was just beautiful. I feel like they truly cared about how they handled her ashes. The way they handled everything was just beyond my expectations. I would recommend them to anyone that has lost a pet and would want them cremated.
Michelle Dibble
There are not enough positive words for Lisa and Gordon. They have been so caring and helpful with the six dogs and cats I have trusted them with and I wouldn't even consider going anywhere else. I have referred two friends to Lyle Cremations and they to were extremely pleased from beginning to end. Thank you Lyle Cremations for being such caring people.
John Bigger
Lyle and Lisa were sweet and very kindWhen my dog passed . They sent the remains in a beautiful carved box. THEY made a paw print for me also.And sent a nice card and some griefCounseling . Very professional!Thank you guys very much
Robbie Wade
Amazing, caring, & compassionate people. They make losing a beloved furbaby more bearable. The Wades
Jamie Acosta
Very sweet people! Took my Luna to them and they were very gentle.
Andrew Underwood
Very professional. Hate we had to meet such wonderful people dealing with such a terrible situation. Would recommend to anyone needing this type of service.
Selina St George
Thank you! It is obvious you go above and beyond! I feel better knowing Sean was in great hands!
Carolyn Matney
Thanks for the awesome job you did on my dog scooter could not have ask for things to be any better thxs again
Lynne Bogle
Very responsive, compassionate. Excellent care during a very difficult time.
Tom Johnson
Very friendly people, they're going to take good care of loving cat Toz.
Scott Hogge
Incredible people to deal with in such a hard time. Beautiful creations to last forever
Anthony Ostrander
Super nice people, do there best to make this time easier to endure..
Walt Price
Super folks and great service. Respectful and thoughtful of our situation.
Patsy Clark
The folks at Lyle's were super professional and sincerely sad for our loss. Lilly was handled gently and we know that they will provide her remains to us. The owners were very kind to us, and had in stock the urn my granddaughter wanted. We appreciate them and highly recommend. Thank you so very much.
08kmd
Today I picked up my beloved Cooper's ashes from our vet. I cannot express how happy I was with the care and comfort provided by Lyle's Cremations. Like another reviewer said, the clay imprint of my sweet boy's paw brought me to tears but at the same time offered me such a wonderful memory and way to cherish him. I cannot express my gratitude enough to this establishment for the care they provided and the exceptional service. Thank you!
Lisa Bernard
When my little Bitsy passed away I couldn't have asked for better people (Gordon and Lisa) to have taken care of my sweet girl. She was 17 and a part of my life since she was 7 weeks old. They are loving and caring people. Now Bitsy sits on my dresser in her pretty little box. Great place, great people!
Mike Zimmerman
Very compassionate and caring place to have your pet baby taken care of. The wait was as pleasant as it could be while we waited for our 18 and a half years old family rescued cat Tiger to take home with us. Wonderful service for pet lovers.
Vickie Wade
Our precious girl Molly was cremated here through Bedford Animal Hospital. Being my first experience I didn't know what to expect. We were very pleased with their service and the way her ashes were secured and placed in the cute tin. We will be contacting Lyle's soon to purchase a more permanent and decorative container for our girl's ashes. Additionally, I would like to note that the cost of euthanasia plus cremation was perfectly reasonable and not a burden at all. I highly recommend Lyle's and appreciate their partnership with Bedford Animal Hospital. We would not have known what to do or where to go at such a stressful and heartbreaking time without this valuable connection.
Leane Charett Yopp
Our family uses Riner Animal Hospital and when we recently had to put our elderly Great Dane to sleep they were amazing. However, more amazing was the care that Lyle's gave to our family by preserving his paw print with his name and enclosing his ashes in an exquisite box for display. Thank you Lyle's for everything!
Tina Flannagan
I picked up my furr baby from them today and the owner was very compassionate, offering me a hug as I broke down emotionally. I highly recommend them for your cremation needs. They are very thorough in there explanations of the process and are compassionate to your needs.
Ava Lewis
Handled the cremation of my mom's dog through Cherrystone Vet. We were surprised at the amount of care put into it. The ashes were placed in a beautiful box and a pawprint keepsake was made with the name stamped on it. She will treasure the keepsake and was so thankful because it was something she had wished she thought to do. Thank you!
HensAndHounds
We had as best an experience here as I guess you can have considering the circumstances that you will be here for.From our vets office we drove our pet here to be cremated and while here we picked out an urn and I must say they have a beautiful selection of memorial urns!The owner Gordon met us at the office there and he explained the whole process which made us feel better.In the past when a beloved pet of ours died it was usually from old age or cancer complications and it was at the vet's office who then took the body away and you really never know what goes on until you get the ashes from cremation back. 💔This place is not like that at all, it is family-run business that's been there many years and they have pets also, and they have lost pets too, so they know exactly what you're going through.When we picked up our furbaby ashes from the vet's office the urn was in a beautiful bag with a certificate of the private cremation and a beautiful paw print and also a pamphlet on how to deal with the loss of your pet.Whether you choose to bring the body to them or you let them pick up the body at the vet either way just know that you're loved furbaby is in warm welcoming hands that will treat your baby with respect. 💕Nothing but praise for this place and the people who run it!A very much needed service to our community!I really wish Google maps would not have this listed under a pet store!
Casey Brim-Mccroskey
I would give them a million stars.They went above and beyond my expectations.My sweet furbaby Emma passed away over night called them early the next morning,and they were wonderful.Emma was more than a pet she was my child.They were so caring and took great care of her. Im sad she is gone but she will be with me forever now . Thank you so much for her paw print and everything you did for my baby.
Debbie L Hooker
It's a crematory for your beloved pet, very nice and respectful
sam white
Very respectful, caring, and empathetic to our loss.
Kathleen B
Great service and very kind owner!
Harvey L Shrewsberry JR
They are very kind, and respectful.
Beth Waters
Beautiful box and good price.
Jeff Kinsey
These people really care about you and your pets
Walt Atkins
Grest people who understand and care.
Steve Karras
Professional, conscientious, caring folks.
Christle Willis
Respectful and reasonably priced.
Alan Pyles
Jody Johnson
I cried when I dropped my deceased baby off at the 24 hour vet in lynchburg, and I cried when I picked her up, after being cremated by Lyles. They did such a lovely job packaging her ashes, paw print, and fur clipping. I am grateful to know she was handled with love after she left my arms ♥️
Cassandra Hartley
Thank you all very much. Very patient and understanding to all your questions and concerns. Pleasant experience and the wooden urn my baby is in is beautiful. So glad I got the wooden urn instead of the tin. Thank you again.
Jennifer Foley
Very nice owners. Very sympathetic. Met me at 6pm on a Sunday night after I had to put my dog to sleep. They also delivered her ashes to me. Would definitely recommend.
Christy Mays
Took our fur baby and because of special circumstances offered to delivery her by the next day. No one could ask for nicer people to take care of their loved ones.
Kimberly Prien
We have never had a pet cremated before and I had no idea what to expect. I couldn't be more pleased with how our baby Blue was taken care of and I am so very grateful!
Alison Vest
Lyle's Pet Cremation is the best in my opinion! They have big hearts and treat your pet like it was theirs! Use them, you won't be sorry.
Shaine Warner
We just got our Grizzy Bear back from them in a beautiful box with his paw print on a stone. It put my heart at peace 💙
Lisa Thomason
A family-run business providing a wonderful service to our community. The Lyles are so caring and compassionate at a time one is grieving.
Lois Cunningham
Very caring people and so well donr. I was especially happy to receive the clay cast paw print of my dog.
Scot Mills
Most professional and loving family business. They treat you like family and take care of all your needs when you lose a family pet member.
Matt
Lynn Manley
Lindsay Dudley
Karen Reynolds
Cera Williams