Oakey's Pet Funeral Home & Crematory

Pet Cremation in Roanoke, Virginia

Empathetic Staff Variety of Urns Quick Ash Return
Poor Communication Service Inconsistency Management Issues
4.8 52 reviews

Customer Reviews

Customer Reviews Summary

Oakey's Pet Funeral Home & Crematory is highly praised for its compassionate and professional service during a difficult time of pet loss. Many customers appreciate the staff's empathy, the variety of memorial options, and the respectful handling of their pets. However, there are some concerns regarding communication and service consistency, particularly in relation to confirming cremation processes.

Tara

Tara

7 months ago

My partner and I highly recommend Oakey’s Pet Funeral Home & Crematory. This was our first time experiencing the loss of a pet, and we are so glad we entrusted them with our hamster.Our fur baby passed the day before a holiday. Even though it was after business hours, we were able to get into contact with a staff member to inquire about making an appointment with them (turns out we didn’t need an appointment). They were very accommodating, and we were able to drop him off two days later, after the holiday, and to start the process.Their staff members are compassionate, professional, and patient. Marjene and Christopher are wonderful; they made the entire process run smoothly.They had a lovely selection of urns, keychains, and jewelry for your pet’s ashes. We got ink and clay paw prints done, as well as some fur clippings as keepsakes. With the clay paw prints, you get to select the color of the bow and heart. Everything turned out perfect.We are very pleased with our experience with Oakey’s, and will definitely take our future pets to them.

A Turn

A Turn

2 months ago

Oakey's staff is compassionate, sympathetic, thoughtful and trustworthy. Our family was and still is devastated with the passing of our beloved Kane March 2024. The memorial service we attended this past Saturday was very nice and is helping with our grief. I thank the entire staff and highly recommend their services. Thank you, Anya Turner

Brittany

Brittany

4 months ago

Christopher & I am so sorry I forgot to get the ladies names who was working, but these guys were simply amazing. After dealing with attitudes from the vet, these guys was seriously a breath of fresh air. The way these guys go above & beyond to help their clients is top notch. Highly recommended & so very thankful for the crew we worked with today!

Brooklyn Hurt

Brooklyn Hurt

3 months ago

Thank you Oakey’s for not calling to confirm the cremation of my dog before doing it when he had already been there for a week. I called twice to make a special request and both times I was told someone would call me before starting the cremation process. Obviously this did not happen. Do your job correctly when it comes to handling death. Nothing can compensate for the pure anger that we are feeling right now. Unbelievably disappointed with this facility that has been so great to us with previous pet losses.

Business Hours & Maps

Sunday Closed
Monday 8:00 - 17:00
Tuesday 8:00 - 17:00
Wednesday 8:00 - 17:00
Thursday 8:00 - 17:00
Friday 8:00 - 17:00
Saturday 8:00 - 12:00