Customer Reviews Summary
Funeral Choices has received overwhelmingly positive reviews for their compassionate and efficient service during difficult times. Customers appreciate the professionalism and knowledge of staff members, particularly in handling arrangements and providing options. However, there are notable complaints regarding the unprofessional behavior of one staff member, which has raised concerns about their customer service consistency.
Claudia
Funeral Choices was so helpful and reassuring when we called. They came for our loved one within and hour and then Jim met with me and was understanding and efficient, making arrangements and getting Death Certificates in record time. I would give them 10 Stars if I could.
Deb
My mother died in January 2024, and I used Funeral Choices for her cremation. I cannot say enough good about Benjamin Hinkle. He was knowledgeable, professional, and very responsive to all my questions. I greatly appreciate the calm and caring service I received from Funeral Choices and highly recommend them to anyone needing these services.
Sam G
We've used this company twice now, when two elderly parents passed away. The fact that we used them twice should tell you something right away.If I could give them six stars, I would. They are all very nice and very efficient. We worked with Thomas, and he was a wealth of information about all our options, including burial at sea for veterans, which is what we opted for. We never would have known had he not mentioned it. He was a pleasure to work with, and indeed he worked very hard to insure that we received the best burial options.
Stacey H
They were so respectful and sensitive. Their vehicle left us with lights flashing driving away slowly. We were asked if we wanted extra time before they departed. We were asked about him and his life. At their facility they prepared a viewing for us with soft lights. This was prior to cremation. Filling out paperwork, everything, was done with the utmost respect, wisdom and knowledge. I canβt say enough good things about them.