Memorial Funeral Home - San Juan, San Juan, Texas

Edward Acosta

7 months ago

It is with the sincerest gratitude that my family and I have for Ms. Velma, Mr. Leon and the staff at Memorial Funeral Home. The loss of our beloved mother, Olivia, was devastating and so very painful for our family. Ms. Velma, Mr. Leon and their staff were so incredibly supportive, empathic and professional through all of the phases of the services they provided for mom. My family and I are eternally grateful for their wonderful and compassionate service. Memorial Funeral Home made us feel like we were part of their family. That is treatment that is invaluable to our family.

Denise Gloria

4 months ago

My friends service was from 5-8 it was 7:40 and they were already telling the family even the parents to leaveThe slideshow stopped playing after 1 hour and we tried calling someone cause there was no one there The operator said that she would have someone go immediately. Nobody went to turn on the slideshow till 740. The Man walked in, but he started telling everyone they had to leave already and it was till 8:00 pm . the day of the burial they lowered the casket and right away told the family since they had gone in the limo that they had to depart back to the funeral home, which didn’t allow the family to see them put the dirt on top of the casket or see them put the flowers on top because they had to leave… horrible place no comparison no sympathy for the family I would never want to have any of my family there ..the mariachi got there and they were rushing them and then they started to take roses off the arraignments to give to people to put on the casketOne arraignment was angel wings and red roses in the middle and they were taking the roses off leaving the arraignment to look ugly

Deeliteful dee

a year ago

If there was an option for a ---negative--- star review that would be it for me. This was an absolutely horrible experience with this funeral home. First of all its overwhelming to have endure this pain of such a tragic event in our lives...the death of our dear beloved loved ones, and then to have to deal with incompetent people during this entire process was just not a pleasant experience at all. When I pass from this earth, I've already told my family members not to pick either one of your funeral homes.I as the parent of my son who passed had to do the leg work on speaking to the hospital and mortuary in the city he lived in to try to get clearance for him to transported down to the valley. There was some sort of a miscommunication and some sort of spelling error on my sons name between your funeral home and the hospital / mortuary. I was told by your funeral home that I had to call the city mortuary where he lived and get it sorted out. While I am grieving just days after my sons passing one of your employees tells me over the phone "We are trying to get "THE BODY" down here to the valley you need to call them and send then his birth certificate for the spelling of his name, they will not let us do it, since we are from the funeral home and not his family member". I then tell her my son has a name he's not just a body and proceeded to tell her that, that was very rude, insensitive and not to mention unprofessional for her to just refer to my son as a "BODY" She then proceeded to inform me I would have to provide a birth certificate on my son and I would have to email it to the city where he was being transported from.I in the midst of this unbearable pain of the loss of my beautiful son had to get everything cleared up by making various phone calls to your funeral home and the mortuary from the city he lived in and it turned out your employee was incorrect about the entire information she provided to me. The mortuary and the hospital my son was in, sincerely apologized to me about me having to call then to get everything cleared up. They were appalled that any funeral home could have the loved one call to get things sorted out. I noticed it says your open 24 hours....this is false advertising due to the fact that one of your older employees a gentleman informed me as we were getting everything ready for his service the day before, he said they need to leave because they also have lives and have things to do as well. With all this said.....we had my sons service with out him there, because of all your mistakes my son was not transported in time for the service. The death certificate I received for my son did not include his middle name which was told specifically to your employees the evening after the service when we were told documents had to be signed and reviewed to make sure everything was correct, and you all couldn't even do that properly.Its been a few months now that my sweet boy has gone to be with our Lord and Savior above and I miss him beyond any words that could ever be said. I received an email from your funeral home wanting me to write a review, so here is your review and what I thought of my experience with your place. Like I said before....I have informed my family not to use your services on me or anyone else I care about when we leave this earth.**Do not reply with an cut and paste apology to my review**The damage has been done and no apology can make up for what this company has put me through.

Jacob Sanchez

11 months ago

The funeral Director Velma was very rude and demanding. Showed that she was upset when she didn't get her way with the timing at the cemetery. The assistant director literally went out of his way to against the families wishes to play the video of photos before the time they felt was right. The assistant director also through a fit in front of me and one of the younger employees going against the wishes of the family. The assistant director also blamed the flower for not bringing the flowers for service without looking for them then disregarding after finding them 3 feet from where he was standing... the customer service is absent they are cold and pushy. They say they'll do what you want especially Velma and then immediately do not. They are over priced cold and hard. No compassion for the family in our experience. It truly is all business no humanity at Memorial funeral home in San Juan.

Selena Trevino

9 months ago

very rude funeral director, she was absolutely terrible during our burial. Its hard enough to go through a loss. you would think people working at a FUNERAL HOME would understand and try to be understanding or genuine, which the lady that worked with us was not. I do not know her name, but she was very passive aggressive and cold the entire time.

Narda Escobedo

a year ago

In our hardest moments dealing with our mom's loss, Memorial Funeral Home helped us with every detail and made this difficult process just a little easier. Their level of compassion for the family is extraordinary, yet they maintain outstanding professionalism. We knew they would do an excellent job as they had helped us with our dad's passing 20 years ago, but this time was even more special. We truly appreciate the phenomenal job from the entire staff and special thanks to Velma De Leon for helping us honor our mother with such a beautiful tribute.Forever grateful,Lara Family

Nelda Fuentes

a year ago

Memorial Funeral Staff went above and beyond during our time of need. Within 7 months our family utilized their services twice. At the time of making arrangements we never felt rushed and they assured to listen and met our requests. My family & I are very pleased with the service they provided.

Abagail Rubio

3 years ago

Unfortunately my family and I were very dissapointed with the expierence with this company. One of the hardest moments in our lives and it seemed that the employees we interacted with were not sympathetic, acted as if we were bothering them, and just wanted us to pay and leave. Upon arrival at the funeral home nobody was there to greet us and we and another pair of customers waited 10+ minutes for somwbody to be with us before we called to finally have someone come meet us. Originally when we requested our loved ones finger prints they gave us a link where we could buy them on jewelry through a website for a price that was out of our budget after just paying for my mothers cremation and arrangements. A few days after we recieved the link and my head was clear I called the print buisness and found out that we couldve had the set but they had to approve us getting a free set. I called the funeral home back and further asked and they made it seem like this was never asked and of course we can pick up a set of her prints for free instead of paying $100+ for one print on a necklace. When I picked them up there was only four finger prints and the prints seem like they were taken poorly.

Belle Gomez

a year ago

I Highly recommend Memorial Funeral Home. When my dad passed away in March 2009 and then my mom in July of this year our experience with them was very professional and very attentive to our needs as we grieve the lost of both of our parents.

Veronica Weems

3 years ago

Terrible service. They are very disorganized. Olinka Gomez has poor work ethic. She doesn’t assume responsibility for her mistakes. She said water would be provided, it wasn’t. Obituary information was given to her on Sunday, she missed the Monday deadline for submission and blamed it on us. They failed to call the escort service when contact names were provided to her on Sunday. On Tuesday we discovered that we had no escorts and they claimed family is in charge of that. The toilets were disgusting. They didn’t flush at all. There was no hand soap in the ladies restroom. Our florist as well as two friends called about funeral arrangements for my brother but were told arrangements were not finalized. A lie. Their office personnel was too lazy to look up information or communicate with the business office. However, Mr. Ayala was very understanding and tried to rectify some of the problems.

Monica Aldape

a year ago

From beginning to end, the staff at Memorial Funeral Home were so kind and helpful with all our questions and concerns. They made sure that all the details that we requested were put in place.

Susana Silva

3 years ago

Poor customer service never use this place. They don't care about the deceased nor do they care about the family. It's all about getting the customer but not being able to handle the work load properly. I sent an email to the director until now I haven't received an email back. This place needs a caring and devoted staff. This would be a good starting point.

Anita Jessica Rodriguez

4 years ago

This funeral place lacks human decency. Leon the director, gave a quote over the phone, stating how he would help and give a set price. After family members go in to pay the price has overly escalated and Leon the director would not show his face even after he was requested to come out and explain why the price had drastically increased. At a time when you are vulnerable, sorrowful and extremely saddened this made the situation worse. How can you operate a funeral home not caring for people? When you lose a loved one it deeply hurts you beyond words...the financial situation can also add overwhelming stress...Memorial Funeral Home has made are already broken hearts feel worse. Liars, disgusting and cowards are the three words to describe our experience.

Vanessa Garcia

6 years ago

The entire staff at Memorial Funeral Home was extremely helpful and sincere with the loss of my grandfather. We couldn't pay the entire balance at that moment but they were able to work with us on get the rest of the funeral expenses paid.

jessica benavides

5 years ago

I want to give a huge thank you to Ellie Rojas . We are from Florida and my mom passed suddenly in texas and she made sure our process was smooth and she was so kind hearted and caring during our time of need . I would recommend this place to anyone who’s lost a loved one . They really do care about your loved one and will walk the process with you every step of the way . And I’m glad they have Ellie Rojas there . Thank you Ellie & Memorial Funeral home . We appreciate everything.

Regina Reyna

8 years ago

Ignore the ONE star.. that's the only way I could post my comment.I give this funeral home "ZERO STARS"As of this post December 5, 2016, it will probably take 6 more weeks to get my son's "CORRECT" death certificate. I will be posted another review with the date we receive the death certificate.Extremely unprofessional.. made every excuse in the book about why they can't fill out a form correctly for death certificate. How does anyone make a mistake when 6 people are witnesses to the birthdate of my deceased son is March 21, 1984 and the death certificate is received a month later with the WRONG month of birth of "DECEMBER". How does that happen. All 6 people in the room know my husband, Mario Reyna did not sign off on the birth month as "December"Plus when a loved one dies, make sure you have the death certificate expedited and request they enter the information on the computer that is sent over to the proper channels to get death certificate in a timely manner.From my research I spent on my own time, and hours on hold with state office, it's Texas legislature policy that funeral homes do not have to offer this expedited service because it's an internal decision for the funeral home. The state does not control what internal policies are in funeral homes.Don't ever use this funeral home. Plus which ever one you decide to use research and ask questions or have someone who has family's best interest to check things out!

Andre Whitehead

a year ago

Terrible customer service. They are very disorganized. Left a couple of messages and no one returns your call. I was on hold yesterday afternoon for 30 minutes and finally hung up. Called back and got their answering service telling me they were closed. Not sure if Miran forgot she placed me on hold and left for the day or what!!

Terry Pfeiffer

a year ago

Veronica and Haylee were absolute joy to work with they meet our every need with a kind and generous heart in the processing of my father Warren pfeiffer

David Van Matre - Gmail

2 years ago

Everyone at Memorial Funeral Home did a phenomenal job helping our family navigate the process during that difficult time. Superb customer service and professionalism.

Carolyn Robinson

4 years ago

The morning my brother passed away I prayed and asked God for His help because I live in Houston and my brother lived in Edinburgh...and the Lord answered my prayers by sending a host of angels led by Ms. Velma and her entire staff. Having to coordinate a funeral entirely over the phone while dealing with the Covid-19 virus would have been overwhelming had it not been for Ms. Velma and Memorial funeral home.

Grace Buchanan

4 years ago

Very disappointed that our dear friend was not allowed to keep the large living plant we sent to her mother's funeral. I can't see how people are allowed to gather for a funeral but a potted plant is kept by the funeral home "due to covid". Something is just not right!

Erica Molina

6 years ago

I highly recommend it. They give you the best of them, very helpful and staff is great. Always there for you every step of the way on time of grieving. They make you feel like family. My family and myself were extremely pleased with there service provided.

jeannie herrera

8 years ago

With my fathers services they where very professional and very sympathetic in our time of grieving. I highly recommend their services when needed, it's nothing we wish for but its a part of life.

Tami Edmond

3 years ago

Director very rude and no compassion expectionly at that time when the family needs that. We were told one thing and it was totally different when we went to go do arrangements

Theresa Mazuca

a year ago

Memorial Funeral home did an excellent job on our services for our family member.

Maritza Esparza

3 years ago

If I could give 0 stars I would, the service is terrible, I wouldn't use this funeral again , very disappointed ,how sad that this people take advantage of the family that's is going through a loss of a family member

Ester Moya

2 years ago

The staff was very helpful, they answered all question we had and made everything simple for us to decide on what we needed.

Fermin Mancha III

3 years ago

The staff were very polite and respectful especially courteous and followed protocol on wearing mask 😷 and keep distance

natalia quintanilla

4 years ago

The owners are horrible, as customers they are the rudest people on this planet

Henry Espinosa

6 years ago

Very professional

Edward Acosta

7 months ago

It is with the sincerest gratitude that my family and I have for Ms. Velma, Mr. Leon and the staff at Memorial Funeral Home. The loss of our beloved mother, Olivia, was devastating and so very painful for our family. Ms. Velma, Mr. Leon and their staff were so incredibly supportive, empathic and professional through all of the phases of the services they provided for mom. My family and I are eternally grateful for their wonderful and compassionate service. Memorial Funeral Home made us feel like we were part of their family. That is treatment that is invaluable to our family.

Denise Gloria

4 months ago

My friends service was from 5-8 it was 7:40 and they were already telling the family even the parents to leaveThe slideshow stopped playing after 1 hour and we tried calling someone cause there was no one there The operator said that she would have someone go immediately. Nobody went to turn on the slideshow till 740. The Man walked in, but he started telling everyone they had to leave already and it was till 8:00 pm . the day of the burial they lowered the casket and right away told the family since they had gone in the limo that they had to depart back to the funeral home, which didn’t allow the family to see them put the dirt on top of the casket or see them put the flowers on top because they had to leave… horrible place no comparison no sympathy for the family I would never want to have any of my family there ..the mariachi got there and they were rushing them and then they started to take roses off the arraignments to give to people to put on the casketOne arraignment was angel wings and red roses in the middle and they were taking the roses off leaving the arraignment to look ugly

Deeliteful dee

a year ago

If there was an option for a ---negative--- star review that would be it for me. This was an absolutely horrible experience with this funeral home. First of all its overwhelming to have endure this pain of such a tragic event in our lives...the death of our dear beloved loved ones, and then to have to deal with incompetent people during this entire process was just not a pleasant experience at all. When I pass from this earth, I've already told my family members not to pick either one of your funeral homes.I as the parent of my son who passed had to do the leg work on speaking to the hospital and mortuary in the city he lived in to try to get clearance for him to transported down to the valley. There was some sort of a miscommunication and some sort of spelling error on my sons name between your funeral home and the hospital / mortuary. I was told by your funeral home that I had to call the city mortuary where he lived and get it sorted out. While I am grieving just days after my sons passing one of your employees tells me over the phone "We are trying to get "THE BODY" down here to the valley you need to call them and send then his birth certificate for the spelling of his name, they will not let us do it, since we are from the funeral home and not his family member". I then tell her my son has a name he's not just a body and proceeded to tell her that, that was very rude, insensitive and not to mention unprofessional for her to just refer to my son as a "BODY" She then proceeded to inform me I would have to provide a birth certificate on my son and I would have to email it to the city where he was being transported from.I in the midst of this unbearable pain of the loss of my beautiful son had to get everything cleared up by making various phone calls to your funeral home and the mortuary from the city he lived in and it turned out your employee was incorrect about the entire information she provided to me. The mortuary and the hospital my son was in, sincerely apologized to me about me having to call then to get everything cleared up. They were appalled that any funeral home could have the loved one call to get things sorted out. I noticed it says your open 24 hours....this is false advertising due to the fact that one of your older employees a gentleman informed me as we were getting everything ready for his service the day before, he said they need to leave because they also have lives and have things to do as well. With all this said.....we had my sons service with out him there, because of all your mistakes my son was not transported in time for the service. The death certificate I received for my son did not include his middle name which was told specifically to your employees the evening after the service when we were told documents had to be signed and reviewed to make sure everything was correct, and you all couldn't even do that properly.Its been a few months now that my sweet boy has gone to be with our Lord and Savior above and I miss him beyond any words that could ever be said. I received an email from your funeral home wanting me to write a review, so here is your review and what I thought of my experience with your place. Like I said before....I have informed my family not to use your services on me or anyone else I care about when we leave this earth.**Do not reply with an cut and paste apology to my review**The damage has been done and no apology can make up for what this company has put me through.

Jacob Sanchez

11 months ago

The funeral Director Velma was very rude and demanding. Showed that she was upset when she didn't get her way with the timing at the cemetery. The assistant director literally went out of his way to against the families wishes to play the video of photos before the time they felt was right. The assistant director also through a fit in front of me and one of the younger employees going against the wishes of the family. The assistant director also blamed the flower for not bringing the flowers for service without looking for them then disregarding after finding them 3 feet from where he was standing... the customer service is absent they are cold and pushy. They say they'll do what you want especially Velma and then immediately do not. They are over priced cold and hard. No compassion for the family in our experience. It truly is all business no humanity at Memorial funeral home in San Juan.

Selena Trevino

9 months ago

very rude funeral director, she was absolutely terrible during our burial. Its hard enough to go through a loss. you would think people working at a FUNERAL HOME would understand and try to be understanding or genuine, which the lady that worked with us was not. I do not know her name, but she was very passive aggressive and cold the entire time.

Narda Escobedo

a year ago

In our hardest moments dealing with our mom's loss, Memorial Funeral Home helped us with every detail and made this difficult process just a little easier. Their level of compassion for the family is extraordinary, yet they maintain outstanding professionalism. We knew they would do an excellent job as they had helped us with our dad's passing 20 years ago, but this time was even more special. We truly appreciate the phenomenal job from the entire staff and special thanks to Velma De Leon for helping us honor our mother with such a beautiful tribute.Forever grateful,Lara Family

Nelda Fuentes

a year ago

Memorial Funeral Staff went above and beyond during our time of need. Within 7 months our family utilized their services twice. At the time of making arrangements we never felt rushed and they assured to listen and met our requests. My family & I are very pleased with the service they provided.

Abagail Rubio

3 years ago

Unfortunately my family and I were very dissapointed with the expierence with this company. One of the hardest moments in our lives and it seemed that the employees we interacted with were not sympathetic, acted as if we were bothering them, and just wanted us to pay and leave. Upon arrival at the funeral home nobody was there to greet us and we and another pair of customers waited 10+ minutes for somwbody to be with us before we called to finally have someone come meet us. Originally when we requested our loved ones finger prints they gave us a link where we could buy them on jewelry through a website for a price that was out of our budget after just paying for my mothers cremation and arrangements. A few days after we recieved the link and my head was clear I called the print buisness and found out that we couldve had the set but they had to approve us getting a free set. I called the funeral home back and further asked and they made it seem like this was never asked and of course we can pick up a set of her prints for free instead of paying $100+ for one print on a necklace. When I picked them up there was only four finger prints and the prints seem like they were taken poorly.

Belle Gomez

a year ago

I Highly recommend Memorial Funeral Home. When my dad passed away in March 2009 and then my mom in July of this year our experience with them was very professional and very attentive to our needs as we grieve the lost of both of our parents.

Veronica Weems

3 years ago

Terrible service. They are very disorganized. Olinka Gomez has poor work ethic. She doesn’t assume responsibility for her mistakes. She said water would be provided, it wasn’t. Obituary information was given to her on Sunday, she missed the Monday deadline for submission and blamed it on us. They failed to call the escort service when contact names were provided to her on Sunday. On Tuesday we discovered that we had no escorts and they claimed family is in charge of that. The toilets were disgusting. They didn’t flush at all. There was no hand soap in the ladies restroom. Our florist as well as two friends called about funeral arrangements for my brother but were told arrangements were not finalized. A lie. Their office personnel was too lazy to look up information or communicate with the business office. However, Mr. Ayala was very understanding and tried to rectify some of the problems.

Ernesto Zapata

4 years ago

very kind

Saonadora paty

9 years ago

Today we were here giving our deepest condolences to the Garza family on behalf of the Cavazos Villagran family.

ART M. R.

3 months ago

Lileana Gonzalez

5 months ago

Mia Merps

a year ago

GOTHIER designs

2 years ago

Velma De Leon

3 years ago

Maria Vazquez

3 years ago

Bryan Mendoza

4 years ago

Omar Milan

6 years ago

Monica Aldape

a year ago

From beginning to end, the staff at Memorial Funeral Home were so kind and helpful with all our questions and concerns. They made sure that all the details that we requested were put in place.

Susana Silva

3 years ago

Poor customer service never use this place. They don't care about the deceased nor do they care about the family. It's all about getting the customer but not being able to handle the work load properly. I sent an email to the director until now I haven't received an email back. This place needs a caring and devoted staff. This would be a good starting point.

Anita Jessica Rodriguez

4 years ago

This funeral place lacks human decency. Leon the director, gave a quote over the phone, stating how he would help and give a set price. After family members go in to pay the price has overly escalated and Leon the director would not show his face even after he was requested to come out and explain why the price had drastically increased. At a time when you are vulnerable, sorrowful and extremely saddened this made the situation worse. How can you operate a funeral home not caring for people? When you lose a loved one it deeply hurts you beyond words...the financial situation can also add overwhelming stress...Memorial Funeral Home has made are already broken hearts feel worse. Liars, disgusting and cowards are the three words to describe our experience.

Vanessa Garcia

6 years ago

The entire staff at Memorial Funeral Home was extremely helpful and sincere with the loss of my grandfather. We couldn't pay the entire balance at that moment but they were able to work with us on get the rest of the funeral expenses paid.

jessica benavides

5 years ago

I want to give a huge thank you to Ellie Rojas . We are from Florida and my mom passed suddenly in texas and she made sure our process was smooth and she was so kind hearted and caring during our time of need . I would recommend this place to anyone who’s lost a loved one . They really do care about your loved one and will walk the process with you every step of the way . And I’m glad they have Ellie Rojas there . Thank you Ellie & Memorial Funeral home . We appreciate everything.

Regina Reyna

8 years ago

Ignore the ONE star.. that's the only way I could post my comment.I give this funeral home "ZERO STARS"As of this post December 5, 2016, it will probably take 6 more weeks to get my son's "CORRECT" death certificate. I will be posted another review with the date we receive the death certificate.Extremely unprofessional.. made every excuse in the book about why they can't fill out a form correctly for death certificate. How does anyone make a mistake when 6 people are witnesses to the birthdate of my deceased son is March 21, 1984 and the death certificate is received a month later with the WRONG month of birth of "DECEMBER". How does that happen. All 6 people in the room know my husband, Mario Reyna did not sign off on the birth month as "December"Plus when a loved one dies, make sure you have the death certificate expedited and request they enter the information on the computer that is sent over to the proper channels to get death certificate in a timely manner.From my research I spent on my own time, and hours on hold with state office, it's Texas legislature policy that funeral homes do not have to offer this expedited service because it's an internal decision for the funeral home. The state does not control what internal policies are in funeral homes.Don't ever use this funeral home. Plus which ever one you decide to use research and ask questions or have someone who has family's best interest to check things out!

Andre Whitehead

a year ago

Terrible customer service. They are very disorganized. Left a couple of messages and no one returns your call. I was on hold yesterday afternoon for 30 minutes and finally hung up. Called back and got their answering service telling me they were closed. Not sure if Miran forgot she placed me on hold and left for the day or what!!

Terry Pfeiffer

a year ago

Veronica and Haylee were absolute joy to work with they meet our every need with a kind and generous heart in the processing of my father Warren pfeiffer

David Van Matre - Gmail

2 years ago

Everyone at Memorial Funeral Home did a phenomenal job helping our family navigate the process during that difficult time. Superb customer service and professionalism.

Carolyn Robinson

4 years ago

The morning my brother passed away I prayed and asked God for His help because I live in Houston and my brother lived in Edinburgh...and the Lord answered my prayers by sending a host of angels led by Ms. Velma and her entire staff. Having to coordinate a funeral entirely over the phone while dealing with the Covid-19 virus would have been overwhelming had it not been for Ms. Velma and Memorial funeral home.

Encarnacion Guerrero

7 years ago

Virgilio Mireles

7 years ago

Memorial Funeral Home - San Juan

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