Customer Reviews Summary
Thrive Pet Healthcare at Alamo Ranch has received overwhelmingly positive reviews for its compassionate service, knowledgeable staff, and clean facilities. Many customers appreciate the transparent pricing and the genuine care shown towards their pets. However, there are some concerns regarding the front desk service and occasional communication issues, particularly related to appointment scheduling and follow-up care.
Eibar Garrido
Megg was fantastic and friendly! Explained everything along the way and throughly since it was our first visit! Went above and beyond to ease our pet's situation and all the paperwork afterwards. Vet was very detailed and very attentive to our cat's need.We are new to the area and we'll be making this our pets' primary location. No wait time, easy and fast scheduling. Flexible payments and within our budget.Pet's follow-up visit still pending, but I strongly recommend this location for your pets!
Kevin Marquis
Everyone besides the front desk person was amazing! Technician and the doctor deserve endless stars! I felt that my dog was super comfortable with them. The front desk person had a problem finding my insurance account and proceeded to make it seem like it was my issue or problem when the whole time SHE wasn’t entering the correct policy number and continued to be snarky about it, but besides that the doctor showed compassion and i can tell she loves her job and is REALLY good with dogs. Even though my Woodrow is a bit much at some times they really showed patience.
Betzey De La Paz
They treat our pups with so much care and compassion. We love bringing them here as needed. We recommend this place!! Kai & Penny say thank you Thrive staff for caring for us!!! 🐾
Priscilla Ramirez
They are amazing. The staff were super sweet and treated my cat well. You can tell every staff there loves animals which reflects on the way they treated our pet. I highly recommend them the price is affordable and they are welcoming.
Eibar Garrido
Megg was fantastic and friendly! Explained everything along the way and throughly since it was our first visit! Went above and beyond to ease our pet's situation and all the paperwork afterwards. Vet was very detailed and very attentive to our cat's need.We are new to the area and we'll be making this our pets' primary location. No wait time, easy and fast scheduling. Flexible payments and within our budget.Pet's follow-up visit still pending, but I strongly recommend this location for your pets!
Kevin Marquis
Everyone besides the front desk person was amazing! Technician and the doctor deserve endless stars! I felt that my dog was super comfortable with them. The front desk person had a problem finding my insurance account and proceeded to make it seem like it was my issue or problem when the whole time SHE wasn’t entering the correct policy number and continued to be snarky about it, but besides that the doctor showed compassion and i can tell she loves her job and is REALLY good with dogs. Even though my Woodrow is a bit much at some times they really showed patience.
Betzey De La Paz
They treat our pups with so much care and compassion. We love bringing them here as needed. We recommend this place!! Kai & Penny say thank you Thrive staff for caring for us!!! 🐾
Priscilla Ramirez
They are amazing. The staff were super sweet and treated my cat well. You can tell every staff there loves animals which reflects on the way they treated our pet. I highly recommend them the price is affordable and they are welcoming.
FM Sí
I was panicking looking for a clinic that would see my pet as a Walk in.. thanks to God I found THRIVE PET HEALTHCARE, ALAMO RANCH. I was immediately greeted by MEG! What a delightful and welcoming experience. She was extremely friendly, kind and knowledgeable. She took care of my Rolo so gently and made us feel right at home. We also met Dr. Smith, who herself was extremely kind and comforting. She answered all of my questions with ease and went above and beyond for us! We have found a new home for our 3 pets! Thank you both so much for your care!! I highly recommend this clinic, no matter how far the drive may be!
Kimberly Paxton
Very nice and clean place. They were great with my cat who is generally afraid of strangers. Prices and fair and they don’t push extra unnecessary procedures
positvlyrae
I absolutely love this vet clinic! Michael is amazing! He is always in great spirits and he’s so sweet, gentle, and loving with my pups 🥰 You can tell he really cares and loves them, and wants to make them as comfortable as he can. Our pups can be a little shy, and nervous but Michael always knows how to calm their nerves.He’s very informative and answers any questions we have as well. Dr. Smith always takes the best care of our pups also.We wouldn’t want to take our pups anywhere else! 🩷
Abby estrada
10/10 experience. I felt so comfortable knowing that they actually cared for the health of my dog. They didn’t have to make the accommodations that they did and for that I am forever grateful. Especially the technician Megan I believe her name is and the Vet herself. I’m truly blessed to have made my way to this office for the sake of my fur-family.
Jo Foss
Came here with my pet cat to get a 2nd opinion. Kayla and Dr. Smith took great care of my poor lil guy. They reassured me that his main veterinarian have given him the proper treatment. The only thing missing was treatment for his asthma. So Dr. Smith wrote a couple of prescriptions highlighting the pros and cons to both. He's got a better quality of life now that he's not wheezing and hacking uncontrollably everyday. Thanks so much!
Leigha Aiken
The Service I’ve had here is excellent. Dr Smith is very Informative. Her staff is also very nice and helpful.
Bri
Dr Smith and Kayla were EXCELLENT!!! They treated our little girl with such care and kindness!!! They were gentle and very understanding!! Recommend!!!! No wait and were able to take us in fast!! Thank you Dr Smith and Kayla for your time and care!!!
Lara Andrews
Dr Smith, Dr K, Stacey and the rest of the staff are wonderful and well educated. They treat my babies like they are their own. Not entirely thrilled with the occasional substitute doc. Experience with management has been really nice. The only thing I could wish for is a higher success rate with someone answering/responding to the phone/voicemail.
miranda garcia
Daniel was amazing at our first visit for our new puppy! He made us feel so welcome and comfortable! We definitely made the right choice for choosing Thrive for our fur baby!
Rosalynda Reyes
My Pet had the greatest care and attention at Thrive. We were able to make an appointment quick, online that fit with my schedule. While she was getting a check up and vaccines they noticed some other health issues with our pet and had a plan to treat her as soon as possible. They were prompt during appointments, explained everything throughly, and were transparent about pricing. We couldn't be more grateful for the care we received and we are happy that our pet can live more comfortably. Thank you!
Amanda Valero
Was grateful that we were able to get is as walk in after Thanksgiving. But, I felt scolded by the Vet. for not having my dog spade. She is a inside doggie and she made it seem it was a life threating situation I was putting my dog in.
Sherry
Accommodating staff. Professional, friendly, knowledgeable! Love all interaction, suggestions, upfront presentation of any fees estimated for my visit! Will continue to take my precious Maisie to this wonderful Alamo Ranch Thrive!! I highly recommend!
Carmen Hastings
We are absolutely 100% Blessed to have found these vets and pet care specialists for our boy. They greet you as you come in, send texts for upcoming appts, are wonderful the entire time and most importantly, our boy enjoys going.
Austin Chapman
Found our new vet! They addressed all my concerns with ease and listened to my concerns about my cats vomiting. Overall very smooth
Katrina Stockwell
Thrive Alamo Ranch has been so good with my dog Cotton, they are gentle with her and try to put her at ease as soon as she walks through the door. Thrive Plus has saved me money on all her pet needs. They have been good to get my friend in when she had an emergency, and her own vet would not take her. I have been very satisfied with the care my fur baby has received.
Francisca Gonzales
Appreciate the compassion and kindness of the whole staff from the time you walk in through the door and leave. All my concerns and questions about my Labrador were attended to with knowledge and respect. Oliver and I thank all of you for what you do.
Jessica De Pierri
My daughter went to Thrive with her puppy yesterday while I was at work. It was the first time she had been to the vet by herself;so she was very nervous. The Vet and technicians provided information to my daughter but also called provided me with information over the phone. They also made it easy for me to make the payment by providing a link to my phone. Lastly, I was sent 3 text asking how our pup was doing. Best service I have ever received for my pets! Thank you!!
Cynthia Llamas
Easy scheduling, little to no wait time, great service from our tech & vet. Will definitely be returning with our other dogs.
Jenise J
Took my new puppy here for the first time. They send reminder texts, but don’t blow up your phone. They let you in while your pet is getting examined. They were very thorough and nice. The technicians were amazing. I spoke with Dr. K and she answered my millions of questions and gave me great recommendations towards food. Prices were reasonable and inexpensive. I was in and out quickly, no long wait time. Highly recommend this vet practice!
Jon Saenz
"Fantastic Experience at Thrive Affordable Pet Care!"Rating: ⭐⭐⭐⭐⭐ (5 stars)Review:I recently visited Thrive Affordable Pet Care and I can't express how incredible my experience was! From start to finish, it was a truly outstanding and friendly encounter.The staff at Thrive is exceptional. They welcomed me and my furry friend with warm smiles and made us feel right at home. Their genuine love and care for animals were immediately apparent, which put my pet at ease and made me feel confident in their expertise.The affordability at Thrive is a huge plus, making quality pet care accessible to everyone. They offer an array of services without breaking the bank, which is a huge relief for pet owners like me.The clinic itself is clean, well-organized, and the waiting area is comfortable. I appreciate how they prioritize the well-being of both pets and their owners. The thoroughness of the examination and the clear explanations of my pet's health and treatment options were top-notch. They took the time to address all my questions and concerns, making me feel like a valued client.Thrive Affordable Pet Care truly goes above and beyond. If you're looking for a place where you and your pet will receive the best care, kindness, and affordability, this is it. I can't recommend them enough, and I'll definitely be returning for all my pet's needs. Thank you, Thrive team, for your exceptional service and for making our visit a wonderful experience!
Mariah Dacia
I had a great experience here. The environment was clean and calm. The staff was kind and thorough. I think my dog felt at ease in this facility compared to other veterinarians we’ve been at.
Lucy Gonzalez Aguirre
My Chihuahua (Peanut) was critically ill and was treated at the Alamo Ranch location. Dr Smith and her staff were awesome. They took care of my Peanut and showed him so much Love 💕. Dr Smith and her staff called afterwards to check on Peanut.. They were able to see my Baby right away when other clinics turned me away including the hospital on Broadway... Thank you so much Dr Smith and staff. I definitely recommend them. They are the best.... 🤗❤️
Karina Sada
Had to take my dog in for a sick visit and wanted to get her established elsewhere so I decided to take her here. Thrive clinics have good reviews at other locations and this new one is super close to me. Really enjoyed my experience and how thorough they were to make sure my baby was ok. Everyone was very nice and answered any and all questions. (I’m terrible with names, wish I would have written them down to mention them). I greatly appreciate how upfront they are with price and giving you quotes for future visits. Scheduling and check in is all very convenient as well are reminder texts. Great experience and recommend to those in the area!
Chad Bergen
I'm pretty happy with my experience here. They are upfront about their pricing, cost seems fair, and they seem to care about my pets. I like that you can be with your pet while they do exams. My previous vet always required us to drop off pets and leave them with them for several hours and I never had any interaction with the doctor, only staff. At Thrive, I've spoken directly with the doctor on every visit. I also appreciate that they don't try to push unneeded treatments and/or products like some other vets do. Would definitely recommend them. 👌
Paula Montanez
I had a very pleasant and smooth first visit for my new puppy. What was suppose to be his first wellness exam turned out to be a sick visit due to kennel cough. The staff was super friendly and thorough not to mention this location was super clean and my bill was affordable thanks to becoming a member. I would highly recommend this clinic and if you do go the extra mile and become a member. I’m looking forward to his next visit
Isaac Brown
We love thrive. They actually care about your pet and not the money. We told them about our experience with another vet, they looked over the blood work and came up with a different game plan. A+++++
Eibar Garrido
Megg was fantastic and friendly! Explained everything along the way and throughly since it was our first visit! Went above and beyond to ease our pet's situation and all the paperwork afterwards. Vet was very detailed and very attentive to our cat's need.We are new to the area and we'll be making this our pets' primary location. No wait time, easy and fast scheduling. Flexible payments and within our budget.Pet's follow-up visit still pending, but I strongly recommend this location for your pets!
Kevin Marquis
Everyone besides the front desk person was amazing! Technician and the doctor deserve endless stars! I felt that my dog was super comfortable with them. The front desk person had a problem finding my insurance account and proceeded to make it seem like it was my issue or problem when the whole time SHE wasn’t entering the correct policy number and continued to be snarky about it, but besides that the doctor showed compassion and i can tell she loves her job and is REALLY good with dogs. Even though my Woodrow is a bit much at some times they really showed patience.
Betzey De La Paz
They treat our pups with so much care and compassion. We love bringing them here as needed. We recommend this place!! Kai & Penny say thank you Thrive staff for caring for us!!! 🐾
Priscilla Ramirez
They are amazing. The staff were super sweet and treated my cat well. You can tell every staff there loves animals which reflects on the way they treated our pet. I highly recommend them the price is affordable and they are welcoming.
FM Sí
I was panicking looking for a clinic that would see my pet as a Walk in.. thanks to God I found THRIVE PET HEALTHCARE, ALAMO RANCH. I was immediately greeted by MEG! What a delightful and welcoming experience. She was extremely friendly, kind and knowledgeable. She took care of my Rolo so gently and made us feel right at home. We also met Dr. Smith, who herself was extremely kind and comforting. She answered all of my questions with ease and went above and beyond for us! We have found a new home for our 3 pets! Thank you both so much for your care!! I highly recommend this clinic, no matter how far the drive may be!
Kimberly Paxton
Very nice and clean place. They were great with my cat who is generally afraid of strangers. Prices and fair and they don’t push extra unnecessary procedures
positvlyrae
I absolutely love this vet clinic! Michael is amazing! He is always in great spirits and he’s so sweet, gentle, and loving with my pups 🥰 You can tell he really cares and loves them, and wants to make them as comfortable as he can. Our pups can be a little shy, and nervous but Michael always knows how to calm their nerves.He’s very informative and answers any questions we have as well. Dr. Smith always takes the best care of our pups also.We wouldn’t want to take our pups anywhere else! 🩷
Abby estrada
10/10 experience. I felt so comfortable knowing that they actually cared for the health of my dog. They didn’t have to make the accommodations that they did and for that I am forever grateful. Especially the technician Megan I believe her name is and the Vet herself. I’m truly blessed to have made my way to this office for the sake of my fur-family.
Jo Foss
Came here with my pet cat to get a 2nd opinion. Kayla and Dr. Smith took great care of my poor lil guy. They reassured me that his main veterinarian have given him the proper treatment. The only thing missing was treatment for his asthma. So Dr. Smith wrote a couple of prescriptions highlighting the pros and cons to both. He's got a better quality of life now that he's not wheezing and hacking uncontrollably everyday. Thanks so much!
Leigha Aiken
The Service I’ve had here is excellent. Dr Smith is very Informative. Her staff is also very nice and helpful.
Lorren S
We had to take our miniture Doberman in for an issue with her paw, we were able to get right in, they were very helpful and caring .
Erin L
Dr Smith and team were amazing. I needed to get my 8-month-old kitten immediately and they got me in same day and took excellent care of him. Transfer me to emergency care and everything went well. Highly recommended
Angela W
Warm, friendly and very caring of my puppy in her first wellness exam. They explain everything thoroughly and don't do any procedures or tests without asking permission first. It's a beautiful facility, too. I've had excellent experiences with other Thrive locations, as well.
Tammie Rowe
Thank you so much for getting Daisy in today and making sure we got her back on a good track to fight her allergies. Great service and friendly staff!
Alisa Rogers
I can not say enough good things about this office. They handled our emergency with our dog in such an efficient, and compassionate manner. When they realized the extent of the issue, they basically closed their office so it would be all hands on deck for our Charlotte. At the time, we weren't even an established customer! You can bet they are our new vet now for all of our animals.
Ashleigh Brown
My pup and I were very anxious going into this new vet, but Daniel was so sweet and patient with my boy and made this experience so pleasant and easy!
Amanda Heath-Castro
My dog and an allergic reaction to something. I called numerous places before I called here and they immediately got me in even though they were booked. The injections they gave my pet worked immediately and her swelling went down.Very reasonable and friendly! Thanks!
Cayenne Tennerson
Just took my dog In for horrible ear infection,and the staff was great! Rebecca at the front desk was very friendly. Kiera (not sure of spelling)took such great care of Copper and was also very sweet,my dog loved her! I'm happy with the care he received. The facility was also very clean and nice.
Marianna Sanchez
My mother was kind enough to take my dog to the appointment as I am a teacher and it was our first day back and we will be out next week for our young son’s tumor removal. I even typed up concerns about what was going on, previous ineffective treatments, and the concern for a tumor. I talked toDr.Mangala Krishnappa on the phone and it just seemed like there was nothing additional she was willing to do. The only solution was a dermatologist in Austin which I will take him to, but their wait time is months to get in. Until then the solution was pretty much the exact same treatments that have failed my dog. The appointment took 2 hours and there were other upset customers due to the wait time. More than that, my mom explained the Doctor’s attitude was very dismissive and that she was made to feel like a burden more than anything. This is so disappointing as this was our first time at this clinic and I was hoping to switch to this office but after the experience today that is not happening. My mom’s time felt wasted today and my dog is left to be on the same treatment that has cause these problems. There was not even an explanation if his bump is a possible tumor or not. The whole visit was incredibly disappointing and a horrible experience. I would do anything for my dog but for us to do these tests and interventions and he’s left with the same exact treatment after 500 dollars out of pocket for a family with 2 members already fighting tumors and medical issues has impacted our family, especially with the negative experience. Even when talking on the phone it was abrasive and very dry. I don’t know the reasoning for this behavior but it was not at all appreciated and now I am left feeling like I can’t trust what this vet has prescribed because we felt written off. The shining light in all of this was the tech who explained as much as possible to my mother and even filled her in on things that should have been covered but the vet failed to even address.Edit: dr smith called today and was absolutely incredible. She addressed more in the 4 minutes on the phone than the whole visit with the other vet. She was caring, compassionate, and really listened to my concerns. I’d be willing to go back only to see Dr. Smith.
Marissa Rodriguez
I knew my sweet boy Buster was going to be in the best hands just by booking his appointment because of the customer service I received.I appreciate the love and care and professionalism that Thrive Alamo Ranch gave to my sweet boy.Dr. K is the best and I know I can completely trust her with the care of my fur baby.Thanks again to this amazing Thrive team!
Bri
Dr Smith and Kayla were EXCELLENT!!! They treated our little girl with such care and kindness!!! They were gentle and very understanding!! Recommend!!!! No wait and were able to take us in fast!! Thank you Dr Smith and Kayla for your time and care!!!
Lara Andrews
Dr Smith, Dr K, Stacey and the rest of the staff are wonderful and well educated. They treat my babies like they are their own. Not entirely thrilled with the occasional substitute doc. Experience with management has been really nice. The only thing I could wish for is a higher success rate with someone answering/responding to the phone/voicemail.
miranda garcia
Daniel was amazing at our first visit for our new puppy! He made us feel so welcome and comfortable! We definitely made the right choice for choosing Thrive for our fur baby!
Rosalynda Reyes
My Pet had the greatest care and attention at Thrive. We were able to make an appointment quick, online that fit with my schedule. While she was getting a check up and vaccines they noticed some other health issues with our pet and had a plan to treat her as soon as possible. They were prompt during appointments, explained everything throughly, and were transparent about pricing. We couldn't be more grateful for the care we received and we are happy that our pet can live more comfortably. Thank you!
Amanda Valero
Was grateful that we were able to get is as walk in after Thanksgiving. But, I felt scolded by the Vet. for not having my dog spade. She is a inside doggie and she made it seem it was a life threating situation I was putting my dog in.
Sherry
Accommodating staff. Professional, friendly, knowledgeable! Love all interaction, suggestions, upfront presentation of any fees estimated for my visit! Will continue to take my precious Maisie to this wonderful Alamo Ranch Thrive!! I highly recommend!
Carmen Hastings
We are absolutely 100% Blessed to have found these vets and pet care specialists for our boy. They greet you as you come in, send texts for upcoming appts, are wonderful the entire time and most importantly, our boy enjoys going.
Austin Chapman
Found our new vet! They addressed all my concerns with ease and listened to my concerns about my cats vomiting. Overall very smooth
Katrina Stockwell
Thrive Alamo Ranch has been so good with my dog Cotton, they are gentle with her and try to put her at ease as soon as she walks through the door. Thrive Plus has saved me money on all her pet needs. They have been good to get my friend in when she had an emergency, and her own vet would not take her. I have been very satisfied with the care my fur baby has received.
Francisca Gonzales
Appreciate the compassion and kindness of the whole staff from the time you walk in through the door and leave. All my concerns and questions about my Labrador were attended to with knowledge and respect. Oliver and I thank all of you for what you do.
Samantha Rush
I am so glad I found this clinic. I have switched over from Culebra Creek vet due to issues I had during multiple visits- poor communication, having to wait a over a half an hour to be seen, people who came in after me being green first, not caring for my pet in the room WITH me.All these were (still only part) of the reason I left CCV. I didn’t experience any of that during my first (and so far only) visit with Thrive. They did take my dog in back for the vet to examine and give the a vaccine, but I was told that the Dr. has severe allergies to chemicals, and there were men remodeling and painting rooms there that day. She did come up to talk to me and explain her exam, which I appreciated. I assume the next visit will be done in room, otherwise I’ll request it.Everyone was extremely friendly and helpful answering all questions I had. I will be returning for sure!
Diane Bell
This was Ginger’s first visit since we moved here from Las Vegas. She was frightened (as usual) but at 120 pounds she can be a handful. The technician was very loving toward her and calmed her down. He was gentle and talked to her. She did better than she ever had for nail clipping and exam. Highly recommend!!
Carolina Cruz
I had a vet appointment scheduled for 8/7/23 at the Alamo ranch location. I made the appointment the same morning with Rebecca over the phone and took off work for an urgent case with my dog. To save time I signed up for the thrive plan before going in. When I went into the office Rebecca notified me that she made an error and scheduled my dog on the wrong day and they could not see me. My dog had to be seen that day since I took off work so I took him to another vet which he will be staying a patient at. I told Rebecca I needed to not have the wellness plan and if we could cancel it since it was never used and since they made a booking error that caused me to go to another vet. She told me to email. I emailed thrive (which is is the only contact method) on 8/7/23 the same day the membership ‘started’ and was told I would have an answer within 24-48 hours which it has been well past. There is no other way to contact. The other issue I have faced is that the membership was charged twice on my card on error and again there is no one to call to speak about. I am extremely frustrated and recommend anyone to stay away and go to a local vet office that has a true customer service department.
Mermaid With A Mission
Terrible experience. Was recommended to this location to obtain an international health certificate. The vet knew nothing and was rude. Argued a vaccine that was not necessary and after she insisted to proceed I found the information and the USDA even noted on certificate it was not needed for even a cat which is what I brought in! Only a dog to a completely different country! I had to argue to get that charge removed. She had to redo the forms 3 times! And I was there for 3.5 hours! A ridiculous and pathetic mess. This location should NOT be recommended for international health certificates!
Susan Chapman
This location was a ripoff!! I took my puppy in for a follow-up appointment. While I was there, I asked if they could trim his nails. When I got home, I noticed a charge for 45.00 for a nail trim, no buffing just a trim. I thought someone made a mistake in the charge so I called the office. They verified that was the correct charge for a nail trim. AND...I heard him scream twice from the room I was in. They took him to the back and did it. I've always taken him to Petco for 20.00 which included buffing too. I'll NEVER take him back to that THRIVE Office. The Dr. (Vet)had a horrible bedside manner. Long story. That location shouldn't have even gotten one star.
Charisma Machado
Rebecca, the Veterinarians, and the entire staff at Thrive Pet Healthcare in Alamo Ranch have been so great with my dog, Junebug. I've lived here for almost 4 years and finally found a vet clinic I feel comfortable taking my dog to.
Cd
Best care ever! I love that you are in and out very fast. They respect appointment times assigned.Thrive Pet has become our favorite place for our girls' care.
Robert Reath
Awesome visit, felt like they really cared about my dog.
Hannah Ramon
I had a wonderful experience and would highly recommend this clinic to all animal lovers. I truly loved the staff as well as the doctors that work here, they handled everything with care and so much love. The cleanliness and presentation of the clinic was outstanding!
Esmeralda martinez
First time visiting this vet with our new kitten. The staff was really friendly and didn’t push any services I didn't ask for. They also did a great job of answering all my questions.
Jessica De Pierri
My daughter went to Thrive with her puppy yesterday while I was at work. It was the first time she had been to the vet by herself;so she was very nervous. The Vet and technicians provided information to my daughter but also called provided me with information over the phone. They also made it easy for me to make the payment by providing a link to my phone. Lastly, I was sent 3 text asking how our pup was doing. Best service I have ever received for my pets! Thank you!!
Cynthia Llamas
Easy scheduling, little to no wait time, great service from our tech & vet. Will definitely be returning with our other dogs.
Jenise J
Took my new puppy here for the first time. They send reminder texts, but don’t blow up your phone. They let you in while your pet is getting examined. They were very thorough and nice. The technicians were amazing. I spoke with Dr. K and she answered my millions of questions and gave me great recommendations towards food. Prices were reasonable and inexpensive. I was in and out quickly, no long wait time. Highly recommend this vet practice!
Jon Saenz
"Fantastic Experience at Thrive Affordable Pet Care!"Rating: ⭐⭐⭐⭐⭐ (5 stars)Review:I recently visited Thrive Affordable Pet Care and I can't express how incredible my experience was! From start to finish, it was a truly outstanding and friendly encounter.The staff at Thrive is exceptional. They welcomed me and my furry friend with warm smiles and made us feel right at home. Their genuine love and care for animals were immediately apparent, which put my pet at ease and made me feel confident in their expertise.The affordability at Thrive is a huge plus, making quality pet care accessible to everyone. They offer an array of services without breaking the bank, which is a huge relief for pet owners like me.The clinic itself is clean, well-organized, and the waiting area is comfortable. I appreciate how they prioritize the well-being of both pets and their owners. The thoroughness of the examination and the clear explanations of my pet's health and treatment options were top-notch. They took the time to address all my questions and concerns, making me feel like a valued client.Thrive Affordable Pet Care truly goes above and beyond. If you're looking for a place where you and your pet will receive the best care, kindness, and affordability, this is it. I can't recommend them enough, and I'll definitely be returning for all my pet's needs. Thank you, Thrive team, for your exceptional service and for making our visit a wonderful experience!
Mariah Dacia
I had a great experience here. The environment was clean and calm. The staff was kind and thorough. I think my dog felt at ease in this facility compared to other veterinarians we’ve been at.
Lucy Gonzalez Aguirre
My Chihuahua (Peanut) was critically ill and was treated at the Alamo Ranch location. Dr Smith and her staff were awesome. They took care of my Peanut and showed him so much Love 💕. Dr Smith and her staff called afterwards to check on Peanut.. They were able to see my Baby right away when other clinics turned me away including the hospital on Broadway... Thank you so much Dr Smith and staff. I definitely recommend them. They are the best.... 🤗❤️
Karina Sada
Had to take my dog in for a sick visit and wanted to get her established elsewhere so I decided to take her here. Thrive clinics have good reviews at other locations and this new one is super close to me. Really enjoyed my experience and how thorough they were to make sure my baby was ok. Everyone was very nice and answered any and all questions. (I’m terrible with names, wish I would have written them down to mention them). I greatly appreciate how upfront they are with price and giving you quotes for future visits. Scheduling and check in is all very convenient as well are reminder texts. Great experience and recommend to those in the area!
Chad Bergen
I'm pretty happy with my experience here. They are upfront about their pricing, cost seems fair, and they seem to care about my pets. I like that you can be with your pet while they do exams. My previous vet always required us to drop off pets and leave them with them for several hours and I never had any interaction with the doctor, only staff. At Thrive, I've spoken directly with the doctor on every visit. I also appreciate that they don't try to push unneeded treatments and/or products like some other vets do. Would definitely recommend them. 👌
Paula Montanez
I had a very pleasant and smooth first visit for my new puppy. What was suppose to be his first wellness exam turned out to be a sick visit due to kennel cough. The staff was super friendly and thorough not to mention this location was super clean and my bill was affordable thanks to becoming a member. I would highly recommend this clinic and if you do go the extra mile and become a member. I’m looking forward to his next visit
Isaac Brown
We love thrive. They actually care about your pet and not the money. We told them about our experience with another vet, they looked over the blood work and came up with a different game plan. A+++++
Katie Sanchez
Wasn’t thrilled with my first visit with them the other day. Then today I showed up at 5pm to pick up something. Their hours posted on the door and online say they are open until 6pm. I pulled up and there is a note on the door saying “We closed at 4. Sorry for the inconvenience”.
Aria MM
Dr. Y Smith at the Alamo ranch location is wonderful 😊Thrive itself as an organization leaves a lot to be desired. Honestly if my vet didn't work there I wouldn't go there.
mary B
Thrive has been amazing.... Rebecca amazing she answers any questions i have and she amazing with my babiesEveryone here is amazing and nice... the facility super clean ...Also very affordable! Highly recommend 👌
Tallon Dillard
Great place! They truly care about their patients and really do their best communicating issues and treatment plans. Always there to answer any questions. Highly recommend.
everett reyes
By far one of the best vet offices in San Antonio. The staff was very caring and polite toward my Olive and Dr. K was very thorough and professional.
Hope Hosgood
Thank you Daniel for putting our anxious pup at ease! We had such a quick and easy visit and tucker loved the staff!
Natalie G
They were so nice there. I wish every place could be as nice as they were over off of Alamo Ranch. They even called to check on my cats to see how they were doing.
Cristian Hernandez
They were amazing with taking care of my cat Han, willing to work with my budget and was an overall excellent experience!
Ryan Ortega
Called multiple times 30 minutes before closing to talk about scheduling an appointment and no one answered. If you’re gonna stop answering phones at 5:30 then say you’re closed at 5:30
Angelique Mullis
Very caring and thorough staff. Very pleased with the care of my kitten and the results of her being spayed.
Lorren S
We had to take our miniture Doberman in for an issue with her paw, we were able to get right in, they were very helpful and caring .
Erin L
Dr Smith and team were amazing. I needed to get my 8-month-old kitten immediately and they got me in same day and took excellent care of him. Transfer me to emergency care and everything went well. Highly recommended
Angela W
Warm, friendly and very caring of my puppy in her first wellness exam. They explain everything thoroughly and don't do any procedures or tests without asking permission first. It's a beautiful facility, too. I've had excellent experiences with other Thrive locations, as well.
Tammie Rowe
Thank you so much for getting Daisy in today and making sure we got her back on a good track to fight her allergies. Great service and friendly staff!
Alisa Rogers
I can not say enough good things about this office. They handled our emergency with our dog in such an efficient, and compassionate manner. When they realized the extent of the issue, they basically closed their office so it would be all hands on deck for our Charlotte. At the time, we weren't even an established customer! You can bet they are our new vet now for all of our animals.
Ashleigh Brown
My pup and I were very anxious going into this new vet, but Daniel was so sweet and patient with my boy and made this experience so pleasant and easy!
Amanda Heath-Castro
My dog and an allergic reaction to something. I called numerous places before I called here and they immediately got me in even though they were booked. The injections they gave my pet worked immediately and her swelling went down.Very reasonable and friendly! Thanks!
Cayenne Tennerson
Just took my dog In for horrible ear infection,and the staff was great! Rebecca at the front desk was very friendly. Kiera (not sure of spelling)took such great care of Copper and was also very sweet,my dog loved her! I'm happy with the care he received. The facility was also very clean and nice.
Marianna Sanchez
My mother was kind enough to take my dog to the appointment as I am a teacher and it was our first day back and we will be out next week for our young son’s tumor removal. I even typed up concerns about what was going on, previous ineffective treatments, and the concern for a tumor. I talked toDr.Mangala Krishnappa on the phone and it just seemed like there was nothing additional she was willing to do. The only solution was a dermatologist in Austin which I will take him to, but their wait time is months to get in. Until then the solution was pretty much the exact same treatments that have failed my dog. The appointment took 2 hours and there were other upset customers due to the wait time. More than that, my mom explained the Doctor’s attitude was very dismissive and that she was made to feel like a burden more than anything. This is so disappointing as this was our first time at this clinic and I was hoping to switch to this office but after the experience today that is not happening. My mom’s time felt wasted today and my dog is left to be on the same treatment that has cause these problems. There was not even an explanation if his bump is a possible tumor or not. The whole visit was incredibly disappointing and a horrible experience. I would do anything for my dog but for us to do these tests and interventions and he’s left with the same exact treatment after 500 dollars out of pocket for a family with 2 members already fighting tumors and medical issues has impacted our family, especially with the negative experience. Even when talking on the phone it was abrasive and very dry. I don’t know the reasoning for this behavior but it was not at all appreciated and now I am left feeling like I can’t trust what this vet has prescribed because we felt written off. The shining light in all of this was the tech who explained as much as possible to my mother and even filled her in on things that should have been covered but the vet failed to even address.Edit: dr smith called today and was absolutely incredible. She addressed more in the 4 minutes on the phone than the whole visit with the other vet. She was caring, compassionate, and really listened to my concerns. I’d be willing to go back only to see Dr. Smith.
Marissa Rodriguez
I knew my sweet boy Buster was going to be in the best hands just by booking his appointment because of the customer service I received.I appreciate the love and care and professionalism that Thrive Alamo Ranch gave to my sweet boy.Dr. K is the best and I know I can completely trust her with the care of my fur baby.Thanks again to this amazing Thrive team!
Daniel R
Alex is always excited to come visit the vet. Visits are always quick and easy.
Lisa Dinoir
Hands down best vet experience I have had in the entire time I have been in San Antonio (10 years).
Anthony Pena
Very nice staff ! Very respectful of my nervous dog!
Blanca Reyna
Very kind animal lovers. Rosie loves them, she gets so excited to see them. ❤
Iza T
Staff was very nice and helpful. They really made a difficult process as painless as possible.
Patty Bedacht
From receptionists to techs to the Vets everyone is top notch and really listen.
RottingSniper
Expensive, but they seem to treat the animals well.
Janis Gonzalez-Mojica
Wonderful staff and great doctors!!
Business Master
Good vet.
RodZombee
Excellent staff. Very caring.
Samantha Rush
I am so glad I found this clinic. I have switched over from Culebra Creek vet due to issues I had during multiple visits- poor communication, having to wait a over a half an hour to be seen, people who came in after me being green first, not caring for my pet in the room WITH me.All these were (still only part) of the reason I left CCV. I didn’t experience any of that during my first (and so far only) visit with Thrive. They did take my dog in back for the vet to examine and give the a vaccine, but I was told that the Dr. has severe allergies to chemicals, and there were men remodeling and painting rooms there that day. She did come up to talk to me and explain her exam, which I appreciated. I assume the next visit will be done in room, otherwise I’ll request it.Everyone was extremely friendly and helpful answering all questions I had. I will be returning for sure!
Diane Bell
This was Ginger’s first visit since we moved here from Las Vegas. She was frightened (as usual) but at 120 pounds she can be a handful. The technician was very loving toward her and calmed her down. He was gentle and talked to her. She did better than she ever had for nail clipping and exam. Highly recommend!!
Carolina Cruz
I had a vet appointment scheduled for 8/7/23 at the Alamo ranch location. I made the appointment the same morning with Rebecca over the phone and took off work for an urgent case with my dog. To save time I signed up for the thrive plan before going in. When I went into the office Rebecca notified me that she made an error and scheduled my dog on the wrong day and they could not see me. My dog had to be seen that day since I took off work so I took him to another vet which he will be staying a patient at. I told Rebecca I needed to not have the wellness plan and if we could cancel it since it was never used and since they made a booking error that caused me to go to another vet. She told me to email. I emailed thrive (which is is the only contact method) on 8/7/23 the same day the membership ‘started’ and was told I would have an answer within 24-48 hours which it has been well past. There is no other way to contact. The other issue I have faced is that the membership was charged twice on my card on error and again there is no one to call to speak about. I am extremely frustrated and recommend anyone to stay away and go to a local vet office that has a true customer service department.
Mermaid With A Mission
Terrible experience. Was recommended to this location to obtain an international health certificate. The vet knew nothing and was rude. Argued a vaccine that was not necessary and after she insisted to proceed I found the information and the USDA even noted on certificate it was not needed for even a cat which is what I brought in! Only a dog to a completely different country! I had to argue to get that charge removed. She had to redo the forms 3 times! And I was there for 3.5 hours! A ridiculous and pathetic mess. This location should NOT be recommended for international health certificates!
Susan Chapman
This location was a ripoff!! I took my puppy in for a follow-up appointment. While I was there, I asked if they could trim his nails. When I got home, I noticed a charge for 45.00 for a nail trim, no buffing just a trim. I thought someone made a mistake in the charge so I called the office. They verified that was the correct charge for a nail trim. AND...I heard him scream twice from the room I was in. They took him to the back and did it. I've always taken him to Petco for 20.00 which included buffing too. I'll NEVER take him back to that THRIVE Office. The Dr. (Vet)had a horrible bedside manner. Long story. That location shouldn't have even gotten one star.
Charisma Machado
Rebecca, the Veterinarians, and the entire staff at Thrive Pet Healthcare in Alamo Ranch have been so great with my dog, Junebug. I've lived here for almost 4 years and finally found a vet clinic I feel comfortable taking my dog to.
Cd
Best care ever! I love that you are in and out very fast. They respect appointment times assigned.Thrive Pet has become our favorite place for our girls' care.
Robert Reath
Awesome visit, felt like they really cared about my dog.
Hannah Ramon
I had a wonderful experience and would highly recommend this clinic to all animal lovers. I truly loved the staff as well as the doctors that work here, they handled everything with care and so much love. The cleanliness and presentation of the clinic was outstanding!
Esmeralda martinez
First time visiting this vet with our new kitten. The staff was really friendly and didn’t push any services I didn't ask for. They also did a great job of answering all my questions.
Lindsay V
Too expensive
Sarah Skidmore
Amy Petitt
Adriana Rodriguez
Jessica Perez
David Linn
Courtney Thomas
Melanie Elliott
Peter O
A