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Alamo Funeral Chapels

Pet Cremation in San Antonio, Texas

Compassionate staff support Professional calming atmosphere Clean, beautiful facility
Some staff lack empathy Service delays cause dissatisfaction Concerns about location odors
3.8 10 reviews
+1210-554-5000 Visit Website

Customer Reviews

Customer Reviews Summary

The reviews for Alamo Funeral Home highlight a mix of compassionate service and professionalism from staff members like Mel and Yolanda, who provided comfort during difficult times. However, some reviews point to a lack of empathy and professionalism from certain staff, leading to a negative experience for some families. Overall, the facility is described as clean and well-kept, though some customers expressed concerns about the location and service delays.

LeapingFrog Edu

LeapingFrog Edu

3 months ago

Majority of my family has passed through Alamo Funeral Home. This past week it was my mom's turn. I was very comfortable with Mel and Yolanda. They all were serviceable. Any question I had they were able to guide me. My mom made these arrangements years ago. I was very pleased with everyone. They were professional and calming. I know it isn't one of the most luxurious places on the outside but the chapel where people gather is well kept. The white limos were beautiful. I can't say enough about how I felt they helped us through this part of life's journey.BTW, Yolanda made my mom look so beautiful.

Edward Overkleeft

Edward Overkleeft

a month ago

I'd like to give my thanks and recommendations to Yolanda. She went the extra mile to find the best solutions for my father's funeral. She made the process comfortable and was very courteous.Thanks, Yolanda!

Leti Bell

Leti Bell

3 years ago

Thank you, Mel for everything you have done to make sure my husband’s final days on this earth were nothing short of amazing ! To God be the glory !! May God continue to bless you and your staff exceedingly and more abundantly above all. My husbands day was beautiful. It was a beautiful day and I am glad I was able to share his day with you and your staff. The staff was professional and they were sincere from the beginning till his Last day! Mel and his staff went above and beyond for me and my family and I will never forget this amazing experience bc you all made it easier, simple and affordable! Sending you and your staff so much love 💕

Lorenzo McKenzie

Lorenzo McKenzie

2 years ago

Called to inquire about a stand-alone funeral service. Spoke with the director, Yolanda who was one of the coldest, most unprofessional people I’ve spoken with while going thru the process of making arrangements for my brother. There weren’t any offers of condolence or the faintest hint of costumer service. If you’re looking for someone who lacks empathy during your time of grief, this may be the place for you. Everyone has bad days, but you should strive to do your job with Grace and humility.

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