Memorial Funeral Home - Edinburg, Edinburg, Texas

Steve Thibodeau

3 months ago

I recently lost my wife and Memorial Funeral Home handled the arrangements. They did an incredible job and I would highly recommend. The services were perfect, no detail was missed and the compassion everyone showed to me and our family was heartfelt.Leon guided us through the selection process, helping us better understand our options and transparent about costs. He was a true professional, worked within our budget and made the process easy. Daniela handled all the communication and logistics. She went above an beyond, making sure every detail was perfect. She was in constant communication with us, letting us know what was happening.However, what made me write this review was David Rubio. David lead the funeral services. His compassion for me and my family was exceptional. He seen how much I was hurting and took time to share his own story with me, that helped bring perspective to the events. I will never forget the compassion David shown me or the professionalism of the entire staff at Memorial Funeral Home. Thank you!

Michael Cura

3 months ago

I would like to thank memorial funeral home in Edinburg for their awesome service, from day one each and every employee there showed us nothing but kindness. They were always willing to take the time to explain every detail, and I dealt with every single employee. They really treated us like family. Special shout out and thanks to Amy Salas , we appreciate you so much for all you did. I recommend memorial funeral home to anybody who loses a loved one. Thank you memorial funeral home. Cura family.

V.V L

a year ago

I wouldn't even given them a freaking star. These people charge my parents over 10 grand, knowing that my fathers was a veteran, and they knew that, because we mentioned it. All they were supposed to have charged was for viewing, newspaper ad. Oh no, they charged her the works. It's been 5 years now, and so I got concerned after going to San Antonio for Wreath Across America, and called Fort Sam cemetary in San Antonio, and they gave me the inforamtion to find out exacty what they take care of being that my dad served in the Army. So, I mentioned what happen in Edinburg, with them charging my parents, knowing that we stated he was to be taken to San Antonio. They were just as upset, because they should know their job and how the military works with funeral homes. So, they were kind enough to send me the forms so that my mother can get reimbursed. Talking about greed, even with the deceased. So, now I have to do the samething with my mom services, because she will also be buried in San Antonio, and I see all these charges again. I work for an attorney, and I don't want to get ugly here, but come on. We put our trust in you not taking advantage of the elderly. This really pissed me off. Never will I go to them again. So people double check your contracts, especially if your love one served in the Military, they will provide for some of the funeral services.

C Perez

8 months ago

Memorial Funeral Home took care of my Mom's funeral arrangementsI am very grateful to have dealt with such astounding customer Service .Amy I spoke to from day one and she is very knowledgeable and always was willing to answer all my questions.Veronica even took the time on a Sunday to assist and explain everything to my familyWill always be so grateful to Memorial Funeral HomeBest customer service I have received in a very long time 🤗

Rene Sanchez

a year ago

My wife and I were looking for a place that handles pet cremations. We were very hesitant and nervous about the process, wanting it to be done with dignity and respect for our beloved cat, Jade. Once we stepped into Memorial Pet Passages, Eduardo made us feel at home. He ensured we were comfortable and that we had chosen the right place. On a Sunday evening, he took the time to explain how the process is done and even related to us about the loss of a pet and how difficult it can be. Eduardo's energy is great, and if things are not done right, he goes the extra mile to make it right. The world needs more people like him. We are extremely grateful to have chosen Memorial Pet Passages.

Norma

a year ago

this place is not professional at all. i had made an arrangement with them for a direct cremation for my mother in law back in September. She still hadn’t pass, but we wanted to have something started and not do it last minute. the person who helped me ( not the funeral director) with taking all information needed was so indifferent. she just didn’t give a welcoming vive. well i just recently called to make an appointment to make a payment towards that arrangement because my mother in laws health really deteriorated and we wanted to give an advanced to make it less heavy on us monetarily wise on the day of her passing, well the lady who answered the phone sounded irritated from the very beginning. she was asking so many questions as if not having a clue at all as to what i was enquiring about, and sounded annoyed because she needed to find out. i hated her tone of voice and attitude given. this line of business requires empathy and kindness to be shown from the very begging when speaking to potential clients. Families coming to you are going through very tough and emotional moments. we want to be treated as if our situation matters. that cold rude attitude has no place for a business like this. please reconsider changing your staff. i decided to go somewhere else, and the treatment i was given by the funeral director was amazing.

Hiram Elizondo

a year ago

I will say that our entire family agrees that the Memorial Funeral Home was a great atmosphere for my father’s celebration of life. We are very pleased and grateful for the amazing support and service that they provided for us. Every staff member was extremely polite and compassionate. We absolutely intend on using their services again. Thank you Velma De Leon!

Karla Monreal

a year ago

I saw the bad reviews about the Pet Passages.My experience was very different. I lost my beloved pet of old age. We knew she would have to leave us very soon and I searched for a place, I called very late Saturday night and the woman that answered my call was very nice and explained the process and pricing. Our dog ended up passing on Monday morning, they sent a man to pick her up, he was a very nice man, he answered my questions and wait time. Stated no other pets were waiting to be cremated before her and Tuesday afternoon I got the call that she was ready.Thank you for making this process easier for my family and me.

Dani Gonzales

3 years ago

I don't really post reviews but this service really put me on edge. If you have pets, listen up. The beginning of December I had my small dog cremated using their Pet Passages service. The day I took him I was waiting HOURS in my car for someone to come help us when we asked what to do. We were told to wait in our car and someone would come out. From right before 12 pm to 3:50pm it was completely empty, which was odd to me because I've NEVER been to a completely empty funeral home. A floral delivery employee was waiting as well to deliver an order and it took his phone call to figure out why it was really empty. They had ALL left for a funeral and no one told me that can happen here. The florist had the main number and they told him. He was kind enough to let me know. I had called 3 times using this number and apparently they use an answering service for more than 1 place. Which added onto my confusion. It took TWO WEEKS(not one) to get his remains back. I had to call to let them know the first week that I'm picking him up. I get there but the plaque hadn't even arrived yet. The second week I called and they said it was ready but it still wasn't. It wasn't even put on when I let them know I was driving there. They glued it on while I was waiting inside the building. I even had asked for a plaque with his birth/death date yet all it says is his name. I even had to pay extra for the plaque AND it's details. Never would recommend this funeral home for pet owners. Just thankful I have him back and in his wooden box... which was the only upside to this process. I even had doubts he was in there because there isn't a certificate of his death just a paper ID tag number glued underneath. Very poor effort honestly. My buddy has always been family. I expect a funeral/cremation service to treat him as such. Two stars since I did get the nice wooden box and that I still got him back.

C B

a year ago

I don't have words to describe the service I recieved with Memorial Pet Passages. Called on a weekend about bringing my pet. The woman who answered was flat (emotionless). She explained it was an extra $100 to bring pet on a weekend just because it was a weekend and for processing (didn't make sense but I was in distress). She advises me to call when I arrive so that someone can assist with pet. I arrive, I call, and drive to where advised. We are greated by a man standing at the door. He watches us and asks what size pet from a distance. In the meantime, he watches us struggle to get pet out of our vehicle. Never asks us if we need help. He is also very cold, has a flat affect, and straight to the point. Takes my money, asks me to sign some paperwork. He tells me, we will call you next week. He didn't give me an estimate, didn't tell us much at all about the process. He did say you pick up at main hall. I called earlier in the week and was told it takes 5 business days. I was called later in the week to pick up ashes. Nobody mentioned that main hall would be closed. I arrive to pick up ashes and greated by couple men doing some renovations to main hall and NOBODY else is around. They instruct me to walk down a hall and turn into a darker hallway and find the room with the light. I am than greated by a disheveled woman. She hands me a bag with my pets ashes in a white plastic, box with a sticker. We had a dog cremated at Legacy a few years ago. His ashes were placed in a beautiful ern with the rainbow passage, they assisted me with my pet from my car, they were gentle, kind, and the whole experiece was comforting... at Legacy. Unfortunately, Legacy isn't cremating pets anymore; I called them first.This place doesn't care about you or your beloved pet. I don't think they see pets as beloved family members but dollar signs. I will never do business here again.

teylene chavez

a year ago

The entire experience was very organized, stress-free, compassionate, and staff was truly there to help with every single need during the most difficult time. They setup dad's mementos and pictures beautifully.

Filmor Photography

8 years ago

Such a nice place to be at. Great environment. People is very kind :)

Terri Kluck

2 years ago

1 star only because I can't give zero. They advertise themselves as Memorial Pet Passages, another service Memorial Funeral Home offers, stating on their web site, "We understand the emotional turmoil you must be experiencing..." when in fact nothing could be further from the truth. Contacted regarding our pup's impending death, they were neither understanding nor compassionate. The woman who answered the phone could use a lesson in bedside manners & human relations. You might want to consider the fact that these pet owners calling could also potentially be future funeral home clients, & treat them as such, with respect, dignity, & appreciation for their potential business. Being friendly & personable goes a lot farther than being short & snippety, which is exactly how she came across on the phone. When asked what kind of container our furbaby would be coming home in, her response was perfunctory & quite frankly came across as rude. Additionally, if there was any way to drop our baby off after 5:00, she made no mention of it, only stating someone would be there until 5:00, when it was mentioned our appt with the vet for euthanization wasn't even until after 4:00. Suffice it to say, they did not get our business & I won't be recommending them for pet cremation services to anyone. I do, however, highly recommend Forever Friends Pet Crematorium out of Los Fresnos, which was truly compassionate, caring, met us when we were ready after our pup passed, & returned her home to us in a beautiful urn at no extra charge.

Greg Labus

2 years ago

My mother, Cecilia Labus, recently died and my family asked Memorial Funeral Home in Edinburg to handle the arrangements. All of us were so pleased with the excellent and knowledgeable staff of Memorial Funeral Home. Velma and Leon De Leon have a very kind and courteous staff that did everything possible to make us feel comfortable and ease our sorrow.Thanks Velma and Leon for your ministry and care for those grieving the loss of a loved one.Fr. Greg Labus, Joan McDonald, Joe Labus, Cynthia Brandt, and Daniel Labus

Nellie Contreras

4 years ago

From the start of planning the final arrangements for my grandma who we unfortunately lost to COVID there was a lady who I didn't get her name was rude with my aunts and myself. I called the day before the viewing to ask if they would be able to go live since we knew a lot of people wouldn't attend due to COVID, when I called the lady answered through speaker and she kept telling me she didn't understand my question I asked her takr me off speaker and she tells me in Spanish my phone is broken mijita (very unprofessional), so I asked to be transferred to someone else, at that time the young lady said that they could do a Zoom live. The day of the viewing my mom noticed that the coffin was not the same coffin in which was chosen. The $300 flower arrangement that was placed on top of the coffin through them, the roses were wilted and the arrangement was nowhere near a $300 arrangement. The chapel was not cold at all on that Thursday evening. The pews in which we thought would have been blocked off for social distancing were not blocked off, and yes during this pandemic we know what the right thing to do is social distance but for a family that is mourning that's the last thing someone is thinking. Friday morning the chapel was freezing but by that time my grandma had fluid coming out of the side of her mouth. To top it off when we got there Thursday there just happened to be a lady who walked into the chapel to see her, when the viewing was supposed to be from 4 to 5 for immediate family only, she wasn't even asked if she was family or not. When we saw her for the first time her head was tilted to the side, her hair wasn't even brushed, the corsage that was put on the left side of her dress was a mess, the pin that was put to hold it in place was almost poking her cheek. When my aunt asked for them to fluff up her pillow and fix her head one of the men that was going to do it was NOT wearing gloves. When it was time to head out to the cemetery, it was a rush rush rush, they started taking the flowers out of the chapel while we were still sitting in there, and to top it off they took us on the expressway where drivers are driving like crazy people from Edinburg to Weslaco, that was the worst funeral procession ever. It was horrible and there was only 1 constable helping, another charge for constable guidance and they only provided 1 constable. At the cemetery the lady was in a rush because she had to get to the funeral home for another funeral, the way she told the coworker was just so unprofessional. If we could have done pre-funeral arrangements elsewhere, I am more than 100% sure my mom, aunts, and uncles would have done it but because a salesman sweet talked them into buying a few years back a package through them, that's why they went with Memorial Funeral Home. We had started talking about getting our pre-funeral arrangements through them but NOPE not after the horrible, horrible, horrible experience we had.

Mari Ramirez

a year ago

Thank you for taking care of our family while we said goodbye to our father and grandfather. Everyone at Memorial Funeral Home in Edinburg was professional and helpful, and really made us feel better. Thank you fie everything. The Chuy Ramirez families.

Lorissa Pecina

2 years ago

Horrible staff. An older gentleman was very disrespectful. Ladies were nice and understanding . The gentleman was rushing our family out. I commented to my family he was rude and he literally said out loud I’m not being rude . We’re a grieving family and you’re saying that out loud trying to argue with an immediate family member . Very disrespectful. Don’t make arrangements at this place if you don’t have to . They have staff like this man that don’t care about the family’s grief .

Laura Fleming

a year ago

My family and I will always appreciate all the attention, support, and guidance extended to us during this difficult time by entire staff. The services were excellent and funeral home chapel was beautiful.

aliyah villarreal

5 years ago

Very disappointed. Purchased a cremation policy with 1 hr viewing at their chapel. At the time I got the policy I met with the son of the owner Jasón, and he was nice and polite and promised a 1 hr viewing at their chapel (verbally) in a simple coffin and at the time services got rendered they were apathetic for our loss; they placed the body in the same bed they used to take her from nursing home on a Friday, and not until Monday they allowed us to see the body one last time and it was placed in a small room and no coffin. It was so sad not only because we lost a loved one, but also in the way we got to see her for one last time. The whole family was appalled by the way these people runs their business. It's being two weeks and they're still working on the death certificate! Cremation services are cheaper and unfortunately for many families this is the only way to go, therefore, it's unfair to be promised something when they're trying to make a sale and do another when the services get rendered. I do not recommend this place.

Diana Lopez

2 years ago

Memorial funeral home in Edinburg did a great job in making sure my brother had a beautiful and memorable service. Thank you to all the staff for helping our family during this difficult moment. Lopez Family

Tristen T.

4 years ago

I was unable to attend my uncle's funeral due to Covid-19 however my mom and Dad kept praising the staff at Memorial funeral home for all their compassion and professionalism. That in itself made my grief bearable.

Noise Complaint Productions

7 years ago

Horrible place to bring your loved ones.. was out of town and couldn't deal with the director face to face . They never gave me any options to set up the service and basicly did what they wanted. They were rude and made it hard to relive stress from the grieving process . Lots of miscommunication from these so called professionals I would not recommend this place to anyone.

rox sanchez

3 years ago

I took my baby in to get cremated they told me it will take about a week because they had other pets ahead. A few hours later they called that his ashes were ready. How do I know that really my baby in there. No death certificate or nothing just a box and a tag saying its him.

Mary Salinas

7 years ago

Courteous, attentive, and professional personnel. Beautiful facility. They provided a very dignified service for my Sister and Brother last year. Forever grateful.

madame118509

6 years ago

Helpful and professional staff who attended to the family's needs without hesitation. Can't say I love it because it was a sad moment but they were very considerate.

Norman Anthony

a year ago

These are kind, compassionate people. Very easy to work with, and made a sad situation bearable.

Greg Castillo

7 years ago

Very friendly - and-professinal personnel .Their Funeral Directors and staff are very attentive and sensitive to family needs and concerns.

Natalia R

4 years ago

I was very disappointed, I had called on a Friday and now today a Monday you guys told me you guys were open and when I came today at 6:00pm you guys were closed. I have my dead dog with me hoping to get to your guys to help me but you guys ended up being closed. I thought you guys were a walking funeral home/ crematorium.

Normalynda Zepeda

7 years ago

The event center is new, big and beautiful. The staff is very helpful. It's a great place to hold your events.

Jose M

4 months ago

You’re welcome.

Steve Thibodeau

3 months ago

I recently lost my wife and Memorial Funeral Home handled the arrangements. They did an incredible job and I would highly recommend. The services were perfect, no detail was missed and the compassion everyone showed to me and our family was heartfelt.Leon guided us through the selection process, helping us better understand our options and transparent about costs. He was a true professional, worked within our budget and made the process easy. Daniela handled all the communication and logistics. She went above an beyond, making sure every detail was perfect. She was in constant communication with us, letting us know what was happening.However, what made me write this review was David Rubio. David lead the funeral services. His compassion for me and my family was exceptional. He seen how much I was hurting and took time to share his own story with me, that helped bring perspective to the events. I will never forget the compassion David shown me or the professionalism of the entire staff at Memorial Funeral Home. Thank you!

Michael Cura

3 months ago

I would like to thank memorial funeral home in Edinburg for their awesome service, from day one each and every employee there showed us nothing but kindness. They were always willing to take the time to explain every detail, and I dealt with every single employee. They really treated us like family. Special shout out and thanks to Amy Salas , we appreciate you so much for all you did. I recommend memorial funeral home to anybody who loses a loved one. Thank you memorial funeral home. Cura family.

V.V L

a year ago

I wouldn't even given them a freaking star. These people charge my parents over 10 grand, knowing that my fathers was a veteran, and they knew that, because we mentioned it. All they were supposed to have charged was for viewing, newspaper ad. Oh no, they charged her the works. It's been 5 years now, and so I got concerned after going to San Antonio for Wreath Across America, and called Fort Sam cemetary in San Antonio, and they gave me the inforamtion to find out exacty what they take care of being that my dad served in the Army. So, I mentioned what happen in Edinburg, with them charging my parents, knowing that we stated he was to be taken to San Antonio. They were just as upset, because they should know their job and how the military works with funeral homes. So, they were kind enough to send me the forms so that my mother can get reimbursed. Talking about greed, even with the deceased. So, now I have to do the samething with my mom services, because she will also be buried in San Antonio, and I see all these charges again. I work for an attorney, and I don't want to get ugly here, but come on. We put our trust in you not taking advantage of the elderly. This really pissed me off. Never will I go to them again. So people double check your contracts, especially if your love one served in the Military, they will provide for some of the funeral services.

C Perez

8 months ago

Memorial Funeral Home took care of my Mom's funeral arrangementsI am very grateful to have dealt with such astounding customer Service .Amy I spoke to from day one and she is very knowledgeable and always was willing to answer all my questions.Veronica even took the time on a Sunday to assist and explain everything to my familyWill always be so grateful to Memorial Funeral HomeBest customer service I have received in a very long time 🤗

Rene Sanchez

a year ago

My wife and I were looking for a place that handles pet cremations. We were very hesitant and nervous about the process, wanting it to be done with dignity and respect for our beloved cat, Jade. Once we stepped into Memorial Pet Passages, Eduardo made us feel at home. He ensured we were comfortable and that we had chosen the right place. On a Sunday evening, he took the time to explain how the process is done and even related to us about the loss of a pet and how difficult it can be. Eduardo's energy is great, and if things are not done right, he goes the extra mile to make it right. The world needs more people like him. We are extremely grateful to have chosen Memorial Pet Passages.

Norma

a year ago

this place is not professional at all. i had made an arrangement with them for a direct cremation for my mother in law back in September. She still hadn’t pass, but we wanted to have something started and not do it last minute. the person who helped me ( not the funeral director) with taking all information needed was so indifferent. she just didn’t give a welcoming vive. well i just recently called to make an appointment to make a payment towards that arrangement because my mother in laws health really deteriorated and we wanted to give an advanced to make it less heavy on us monetarily wise on the day of her passing, well the lady who answered the phone sounded irritated from the very beginning. she was asking so many questions as if not having a clue at all as to what i was enquiring about, and sounded annoyed because she needed to find out. i hated her tone of voice and attitude given. this line of business requires empathy and kindness to be shown from the very begging when speaking to potential clients. Families coming to you are going through very tough and emotional moments. we want to be treated as if our situation matters. that cold rude attitude has no place for a business like this. please reconsider changing your staff. i decided to go somewhere else, and the treatment i was given by the funeral director was amazing.

Hiram Elizondo

a year ago

I will say that our entire family agrees that the Memorial Funeral Home was a great atmosphere for my father’s celebration of life. We are very pleased and grateful for the amazing support and service that they provided for us. Every staff member was extremely polite and compassionate. We absolutely intend on using their services again. Thank you Velma De Leon!

Karla Monreal

a year ago

I saw the bad reviews about the Pet Passages.My experience was very different. I lost my beloved pet of old age. We knew she would have to leave us very soon and I searched for a place, I called very late Saturday night and the woman that answered my call was very nice and explained the process and pricing. Our dog ended up passing on Monday morning, they sent a man to pick her up, he was a very nice man, he answered my questions and wait time. Stated no other pets were waiting to be cremated before her and Tuesday afternoon I got the call that she was ready.Thank you for making this process easier for my family and me.

Dani Gonzales

3 years ago

I don't really post reviews but this service really put me on edge. If you have pets, listen up. The beginning of December I had my small dog cremated using their Pet Passages service. The day I took him I was waiting HOURS in my car for someone to come help us when we asked what to do. We were told to wait in our car and someone would come out. From right before 12 pm to 3:50pm it was completely empty, which was odd to me because I've NEVER been to a completely empty funeral home. A floral delivery employee was waiting as well to deliver an order and it took his phone call to figure out why it was really empty. They had ALL left for a funeral and no one told me that can happen here. The florist had the main number and they told him. He was kind enough to let me know. I had called 3 times using this number and apparently they use an answering service for more than 1 place. Which added onto my confusion. It took TWO WEEKS(not one) to get his remains back. I had to call to let them know the first week that I'm picking him up. I get there but the plaque hadn't even arrived yet. The second week I called and they said it was ready but it still wasn't. It wasn't even put on when I let them know I was driving there. They glued it on while I was waiting inside the building. I even had asked for a plaque with his birth/death date yet all it says is his name. I even had to pay extra for the plaque AND it's details. Never would recommend this funeral home for pet owners. Just thankful I have him back and in his wooden box... which was the only upside to this process. I even had doubts he was in there because there isn't a certificate of his death just a paper ID tag number glued underneath. Very poor effort honestly. My buddy has always been family. I expect a funeral/cremation service to treat him as such. Two stars since I did get the nice wooden box and that I still got him back.

C B

a year ago

I don't have words to describe the service I recieved with Memorial Pet Passages. Called on a weekend about bringing my pet. The woman who answered was flat (emotionless). She explained it was an extra $100 to bring pet on a weekend just because it was a weekend and for processing (didn't make sense but I was in distress). She advises me to call when I arrive so that someone can assist with pet. I arrive, I call, and drive to where advised. We are greated by a man standing at the door. He watches us and asks what size pet from a distance. In the meantime, he watches us struggle to get pet out of our vehicle. Never asks us if we need help. He is also very cold, has a flat affect, and straight to the point. Takes my money, asks me to sign some paperwork. He tells me, we will call you next week. He didn't give me an estimate, didn't tell us much at all about the process. He did say you pick up at main hall. I called earlier in the week and was told it takes 5 business days. I was called later in the week to pick up ashes. Nobody mentioned that main hall would be closed. I arrive to pick up ashes and greated by couple men doing some renovations to main hall and NOBODY else is around. They instruct me to walk down a hall and turn into a darker hallway and find the room with the light. I am than greated by a disheveled woman. She hands me a bag with my pets ashes in a white plastic, box with a sticker. We had a dog cremated at Legacy a few years ago. His ashes were placed in a beautiful ern with the rainbow passage, they assisted me with my pet from my car, they were gentle, kind, and the whole experiece was comforting... at Legacy. Unfortunately, Legacy isn't cremating pets anymore; I called them first.This place doesn't care about you or your beloved pet. I don't think they see pets as beloved family members but dollar signs. I will never do business here again.

Carlos Herebia

2 years ago

Thank you Memorial Funeral Home,Leon and Velma for your patience and understanding while preparing my Uncle funeral.

Julio Hernandez

7 years ago

Very nice funeral home, they took good care of a friend of mines mother,

Jorge Cantu

a year ago

Excellent in convenience andservicees rendered.Sincerely Thank You.Cantú Family

Thomas Whitehouse

7 years ago

Very nice chapel and general atmosphere. Good parking.

Ramon Salinas

3 years ago

We went to a funeral this week and the attendance was very poor but expensive not recomended

Josh Flores

7 years ago

Beautiful place !!! A must for your events if you’re from the RGV area

Maria Garcia

7 years ago

Very attractive, orderly, conducive to occasion, friendly staff, nice restrooms

Ram Ram

7 years ago

Everything was done with expertise and dignity during a difficult time

Rob Soliz

4 years ago

Owners show no consideration for grieving family.

Jessica mayhall

7 years ago

They were really nice and loving staff

teylene chavez

a year ago

The entire experience was very organized, stress-free, compassionate, and staff was truly there to help with every single need during the most difficult time. They setup dad's mementos and pictures beautifully.

Filmor Photography

8 years ago

Such a nice place to be at. Great environment. People is very kind :)

Terri Kluck

2 years ago

1 star only because I can't give zero. They advertise themselves as Memorial Pet Passages, another service Memorial Funeral Home offers, stating on their web site, "We understand the emotional turmoil you must be experiencing..." when in fact nothing could be further from the truth. Contacted regarding our pup's impending death, they were neither understanding nor compassionate. The woman who answered the phone could use a lesson in bedside manners & human relations. You might want to consider the fact that these pet owners calling could also potentially be future funeral home clients, & treat them as such, with respect, dignity, & appreciation for their potential business. Being friendly & personable goes a lot farther than being short & snippety, which is exactly how she came across on the phone. When asked what kind of container our furbaby would be coming home in, her response was perfunctory & quite frankly came across as rude. Additionally, if there was any way to drop our baby off after 5:00, she made no mention of it, only stating someone would be there until 5:00, when it was mentioned our appt with the vet for euthanization wasn't even until after 4:00. Suffice it to say, they did not get our business & I won't be recommending them for pet cremation services to anyone. I do, however, highly recommend Forever Friends Pet Crematorium out of Los Fresnos, which was truly compassionate, caring, met us when we were ready after our pup passed, & returned her home to us in a beautiful urn at no extra charge.

Greg Labus

2 years ago

My mother, Cecilia Labus, recently died and my family asked Memorial Funeral Home in Edinburg to handle the arrangements. All of us were so pleased with the excellent and knowledgeable staff of Memorial Funeral Home. Velma and Leon De Leon have a very kind and courteous staff that did everything possible to make us feel comfortable and ease our sorrow.Thanks Velma and Leon for your ministry and care for those grieving the loss of a loved one.Fr. Greg Labus, Joan McDonald, Joe Labus, Cynthia Brandt, and Daniel Labus

Nellie Contreras

4 years ago

From the start of planning the final arrangements for my grandma who we unfortunately lost to COVID there was a lady who I didn't get her name was rude with my aunts and myself. I called the day before the viewing to ask if they would be able to go live since we knew a lot of people wouldn't attend due to COVID, when I called the lady answered through speaker and she kept telling me she didn't understand my question I asked her takr me off speaker and she tells me in Spanish my phone is broken mijita (very unprofessional), so I asked to be transferred to someone else, at that time the young lady said that they could do a Zoom live. The day of the viewing my mom noticed that the coffin was not the same coffin in which was chosen. The $300 flower arrangement that was placed on top of the coffin through them, the roses were wilted and the arrangement was nowhere near a $300 arrangement. The chapel was not cold at all on that Thursday evening. The pews in which we thought would have been blocked off for social distancing were not blocked off, and yes during this pandemic we know what the right thing to do is social distance but for a family that is mourning that's the last thing someone is thinking. Friday morning the chapel was freezing but by that time my grandma had fluid coming out of the side of her mouth. To top it off when we got there Thursday there just happened to be a lady who walked into the chapel to see her, when the viewing was supposed to be from 4 to 5 for immediate family only, she wasn't even asked if she was family or not. When we saw her for the first time her head was tilted to the side, her hair wasn't even brushed, the corsage that was put on the left side of her dress was a mess, the pin that was put to hold it in place was almost poking her cheek. When my aunt asked for them to fluff up her pillow and fix her head one of the men that was going to do it was NOT wearing gloves. When it was time to head out to the cemetery, it was a rush rush rush, they started taking the flowers out of the chapel while we were still sitting in there, and to top it off they took us on the expressway where drivers are driving like crazy people from Edinburg to Weslaco, that was the worst funeral procession ever. It was horrible and there was only 1 constable helping, another charge for constable guidance and they only provided 1 constable. At the cemetery the lady was in a rush because she had to get to the funeral home for another funeral, the way she told the coworker was just so unprofessional. If we could have done pre-funeral arrangements elsewhere, I am more than 100% sure my mom, aunts, and uncles would have done it but because a salesman sweet talked them into buying a few years back a package through them, that's why they went with Memorial Funeral Home. We had started talking about getting our pre-funeral arrangements through them but NOPE not after the horrible, horrible, horrible experience we had.

Mari Ramirez

a year ago

Thank you for taking care of our family while we said goodbye to our father and grandfather. Everyone at Memorial Funeral Home in Edinburg was professional and helpful, and really made us feel better. Thank you fie everything. The Chuy Ramirez families.

Lorissa Pecina

2 years ago

Horrible staff. An older gentleman was very disrespectful. Ladies were nice and understanding . The gentleman was rushing our family out. I commented to my family he was rude and he literally said out loud I’m not being rude . We’re a grieving family and you’re saying that out loud trying to argue with an immediate family member . Very disrespectful. Don’t make arrangements at this place if you don’t have to . They have staff like this man that don’t care about the family’s grief .

Laura Fleming

a year ago

My family and I will always appreciate all the attention, support, and guidance extended to us during this difficult time by entire staff. The services were excellent and funeral home chapel was beautiful.

aliyah villarreal

5 years ago

Very disappointed. Purchased a cremation policy with 1 hr viewing at their chapel. At the time I got the policy I met with the son of the owner Jasón, and he was nice and polite and promised a 1 hr viewing at their chapel (verbally) in a simple coffin and at the time services got rendered they were apathetic for our loss; they placed the body in the same bed they used to take her from nursing home on a Friday, and not until Monday they allowed us to see the body one last time and it was placed in a small room and no coffin. It was so sad not only because we lost a loved one, but also in the way we got to see her for one last time. The whole family was appalled by the way these people runs their business. It's being two weeks and they're still working on the death certificate! Cremation services are cheaper and unfortunately for many families this is the only way to go, therefore, it's unfair to be promised something when they're trying to make a sale and do another when the services get rendered. I do not recommend this place.

Diana Lopez

2 years ago

Memorial funeral home in Edinburg did a great job in making sure my brother had a beautiful and memorable service. Thank you to all the staff for helping our family during this difficult moment. Lopez Family

Ray Rodriguez

7 years ago

Very impressed with their compassion, and their thoughtfulness

A Mendoza

7 years ago

Very Professional & Extremely clean

Sylas Father

6 years ago

Nice friendly people

Mark Murray

7 years ago

Caring and professional staff

andrew cantu

7 years ago

Good

irma hernandez

7 years ago

Beautiful place

Margie Luna

5 years ago

Its beautiful

Kataleeah Valdivia

a week agoNew

David Van Matre - Gmail

2 years ago

GOTHIER designs

2 years ago

Tristen T.

4 years ago

I was unable to attend my uncle's funeral due to Covid-19 however my mom and Dad kept praising the staff at Memorial funeral home for all their compassion and professionalism. That in itself made my grief bearable.

Noise Complaint Productions

7 years ago

Horrible place to bring your loved ones.. was out of town and couldn't deal with the director face to face . They never gave me any options to set up the service and basicly did what they wanted. They were rude and made it hard to relive stress from the grieving process . Lots of miscommunication from these so called professionals I would not recommend this place to anyone.

rox sanchez

3 years ago

I took my baby in to get cremated they told me it will take about a week because they had other pets ahead. A few hours later they called that his ashes were ready. How do I know that really my baby in there. No death certificate or nothing just a box and a tag saying its him.

Mary Salinas

7 years ago

Courteous, attentive, and professional personnel. Beautiful facility. They provided a very dignified service for my Sister and Brother last year. Forever grateful.

madame118509

6 years ago

Helpful and professional staff who attended to the family's needs without hesitation. Can't say I love it because it was a sad moment but they were very considerate.

Norman Anthony

a year ago

These are kind, compassionate people. Very easy to work with, and made a sad situation bearable.

Greg Castillo

7 years ago

Very friendly - and-professinal personnel .Their Funeral Directors and staff are very attentive and sensitive to family needs and concerns.

Natalia R

4 years ago

I was very disappointed, I had called on a Friday and now today a Monday you guys told me you guys were open and when I came today at 6:00pm you guys were closed. I have my dead dog with me hoping to get to your guys to help me but you guys ended up being closed. I thought you guys were a walking funeral home/ crematorium.

Normalynda Zepeda

7 years ago

The event center is new, big and beautiful. The staff is very helpful. It's a great place to hold your events.

Jose M

4 months ago

You’re welcome.

Antonia Gloria

2 years ago

Yoli Romero

4 years ago

Elda Moreno

4 years ago

James Parsons

5 years ago

Eduardo Guajardo

5 years ago

Uvaldo Davila

5 years ago

Margarita Rodriguez

6 years ago

Lizandro Izaguirre

6 years ago

Jaime Martinez

6 years ago

Jennifer Melendez

6 years ago

Carlos Herebia

2 years ago

Thank you Memorial Funeral Home,Leon and Velma for your patience and understanding while preparing my Uncle funeral.

Julio Hernandez

7 years ago

Very nice funeral home, they took good care of a friend of mines mother,

Jorge Cantu

a year ago

Excellent in convenience andservicees rendered.Sincerely Thank You.Cantú Family

Thomas Whitehouse

7 years ago

Very nice chapel and general atmosphere. Good parking.

Ramon Salinas

3 years ago

We went to a funeral this week and the attendance was very poor but expensive not recomended

Josh Flores

7 years ago

Beautiful place !!! A must for your events if you’re from the RGV area

Maria Garcia

7 years ago

Very attractive, orderly, conducive to occasion, friendly staff, nice restrooms

Ram Ram

7 years ago

Everything was done with expertise and dignity during a difficult time

Rob Soliz

4 years ago

Owners show no consideration for grieving family.

Jessica mayhall

7 years ago

They were really nice and loving staff

fidel gonzalez

6 years ago

leels

6 years ago

Rosie Cardona

6 years ago

Karlos A.

7 years ago

Yolanda Vargas

7 years ago

Rosa Cantu

7 years ago

Elidio Lopez

7 years ago

Cesar Alvarado

7 years ago

Michael Faubion

7 years ago

Veronica Puga

7 years ago

Ray Rodriguez

7 years ago

Very impressed with their compassion, and their thoughtfulness

A Mendoza

7 years ago

Very Professional & Extremely clean

Sylas Father

6 years ago

Nice friendly people

Mark Murray

7 years ago

Caring and professional staff

andrew cantu

7 years ago

Good

irma hernandez

7 years ago

Beautiful place

Margie Luna

5 years ago

Its beautiful

Kataleeah Valdivia

a week agoNew

David Van Matre - Gmail

2 years ago

GOTHIER designs

2 years ago

Payasita Candy

7 years ago

Kevin Orr

7 years ago

Nicholas Coyle

7 years ago

Lord Maverick

7 years ago

Lidia Calvo

7 years ago

Silvestre Nevarez

7 years ago

J. Wolf

7 years ago

Martha Garza

7 years ago

Stevie Palacios

7 years ago

sandra vega

7 years ago

Antonia Gloria

2 years ago

Yoli Romero

4 years ago

Elda Moreno

4 years ago

James Parsons

5 years ago

Eduardo Guajardo

5 years ago

Uvaldo Davila

5 years ago

Margarita Rodriguez

6 years ago

Lizandro Izaguirre

6 years ago

Jaime Martinez

6 years ago

Jennifer Melendez

6 years ago

G Adrian Gonzalez

7 years ago

George Garcia

8 years ago

Memorial Funeral Home - Edinburg

Pet Cremation in Edinburg, Texas

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