Customer Reviews Summary
Everlife Memorials has received overwhelmingly positive reviews for their compassionate service and high-quality memorial products. Customers appreciate the professionalism and support provided during difficult times, as well as the transparent pricing that often results in significant savings compared to competitors. However, there are some concerns regarding delays in order fulfillment and communication issues that have left a few customers dissatisfied.
April Garza
We are so blessed to have found Joseph & his team. From the beginning of my search for a design & the stone we wanted, to the installation at the cemetery, Joseph was kind, patient, efficient, and professional. The monument he made for my husband’s grave is simply beautiful.
Child of the King of Kings
Our first contact with Joseph (owner of Everlife) and Esmeralda (office administrator) was in 2007 after my mom's passing. As with any loss of a loved one this was a difficult time for us. The dignity and respect our family was shown as we navigated the process of choosing a headstone that would honor my mom and include my dad's wishes was much appreciated. Joseph and Esmeralda stayed in constant communication with me during the ordering, design, and creation of our chosen headstone. This was especially important to us as we did not live in the south Texas area but called it home. Eight years later, my husband and I both lost our dads. Once again, we reached out to Everlife Memorials. The same gentle dignity and respect was extended to my mother-in-law as she navigated through the details of choosing and designing my father-in-law's headstone. In early 2020, my husband and I decided to have our headstone designed and created. The following 18 months Covid would create a bit of havoc for Everlife as materials required for our chosen memorial would be delayed more than once. That was the least of hurdles Joseph and Esmeralda would tackle. Their patience answering my many questions, willingness to create very detailed images upon our request, and magnificent attitude as we communicated via telephone, emails, and in person when we made our way to south Texas was phenomenal.I feel like we've come full circle. Everlife's work allows us to honor our parents and reflects the love they had for one another and they shared with us. We know one day we will be in need of their assistance again and it is comforting knowing the same level of professionalism and care will be received.
Ralph Comer
I was completely satisfied with the quality of product and service from Everlife Memorials. Our parent’s bronze marker was complete, but we needed to add a death date scroll after my mother’s passing. The cemetery quote was prohibitively expense. Through an on-line search, I was able to find Everlife. At first, I was hesitant not knowing if the scroll measurement would correspond to the screw holes and whether the font would be compatible since the original bronze marker was installed over 40 years ago. The courteous customer service personnel guided me through the process. Both were exact. And we saved almost 50% of the cost as quoted by the cemetery. Thank you, Everlife!
Jim Fletcher
I ordered a Matthews Scroll in July (order-17366) and was told it would be six-week delivery, in Sept I received a trinket in the mail not what I ordered, I was told the foundry got the part numbers wrong. It took another 6-weeks but they didn't ship the screws. I requested the screwsbut was told they had to order from foundry. After many weeks I called then again no less that 4-times and apparently they were lost in the post office. i received an open envelop. The post Office rejected the mail due to parts cannot go through letter sorting equipment. After again calling the I was told they would ship in bubble type envelop. That was over a month ago and I have not received or heard from anyone. I would avoid doing business with this company at all cost.