Considering the purpose of using this service, it was a pleasure. The staff was warm, welcoming, and comforting at the time of our family's loss. The options for our Ezzy were reasonable and affordable. The turnaround time-frame from beginning to end was speedy. We got our little old man's ashes back in no time. Thank you for making a painful time bearable.
I lost my first dog in June, quite unexpectedly, and he was more than a pet, as he taught me for the first time ever what it meant to be unconditionally loved, how to care for someone else, etc etc, thanks to a lifetime of trauma and abused I somehow survived on my own. The world didnāt know/care that I was technically old enough to know things but had missed out on a lot, and so Toby was the catalyst for learning, healing, and growth, and also became a service dog for me when I had a bad wreck and wound up on fixed income.Money tight and heart bound, I was never āreadyā in many ways to lose my boy, but death comes because as I know well, life has zero āPAUSEā button, and the people who came to liberate my boy from suffering wanted nearly everything Iād saved and that didnāt even include them taking his body. I had heard of Bluebonnet just weeks before, and when I made the call to them to see about prices the woman on the phone was so kind, gentle, and also got business done.My boyās last morning came. He couldnāt be dropped off for some hours due to pre-existing things *I* had to deal with, and given my PTSD, I did what I had to do after being present for Tobyās goodbye, packed him and my other two in the car, and had a friend wait outside with them while I took Toby in. Iām already an emotions on her sleeve kind of person, and so this being my first loss as well as the loss of someone so very close to my heart, Iām sure I was half shut down half beside myself in tears, and by this point in my day, it was mostly due to stress OF the day because I still hadnāt registered that this was it, the last time Iād see my boy in his bodily form, and I hadnāt even had a private, no-dogs-no-humans around moment to myself to say goodbye, and here I was bringing him to be cremated because I couldnāt leave his body to sit all weekend to have more time.I donāt remember which lady I did the business of payment with, but the guy who came to get his body from my car? THANK YOU SO MUCH for your gentleness, kindness! I had to have a neighbor guy help lift him into my car and he was so surprisingly unceremonious about it, the way Bluebonnetās guy helped just so deeply touched me.Though I had to pretty much drive like a bat out of hell to get there in time before closing, the lady who helped me do paperwork ALSO was so so wonderful; she gave me some time alone with Toby, finally, to say my personal, final goodbye to my boy, and words cannot express how greatful I am to her. She also let me break up payment half and half which was an unexpected blessing.I feel like Toby came back to me faster than originally quoted which was a nice surprise in a thing as sucky as death and grief, and the box/papers they gave me were nice, sturdy, sure to last a long time if need be, but they also have other urns and engraving and etc so I may place his ashes in something else in the future. Again upon pickup I sort of lost it, seeing my boyās new form, and again, they let me sit as long as I needed even tho the lady working that day was some other woman, equally as kind. I did speak with some of the other customers coming and going, even a lady with two little kids coming for pickup, and everything was so professional and yet compassionate. The one lady I spoke to said she had a few pets cremated here, and the woman working that day mentioned there was a pastor guy who rescued countless animals, all cremated there across decades.I am very greatful for this business because while Iāve learned I hate the business of death, I have two more dogs still alive for now but aging, and I pray Iāll be able to afford/use Bluebonnet again for when itās their time to cross over.THANK YOU is not enough to all you wonderful people @Bluebonnet, so instead just know I ask the god whom creates such unconditional love in our dogs and yāallās hearts to bless you richly. šš½ In Jesusā name, amen.
Thank you staff for your empathy and assistance when getting my dog, Lola, cremated. I greatly appreciate the understanding of time sensitivity because I was going on orders the following week. She was finally returned to us, and everything looks good and beyond what we expected. Thank you for all you have provided during this rough time.
