Fond Memories Pet Cemetery and Crematorium

Pet Cremation in Conroe, Texas

Kind, empathetic staff Beautiful personalized urns Timely ashes return
Poor communication reported Ashes not treated respectfully Defensive, unhelpful staff
4.7 77 reviews

Customer Reviews

Customer Reviews Summary

Fond Memories Pet Cremation Services is highly praised for their compassionate and respectful handling of pets after their passing. Many customers express gratitude for the beautiful urns, paw prints, and thoughtful presentation of their pets' remains. However, some reviews highlight issues with communication and delays in the return of ashes, leading to dissatisfaction among a few clients.

Lynda Lansford

Lynda Lansford

3 months ago

They are where my fur baby was taken after he passed. I had him for 13 yrs. And it mattered extremely who handled this. They are so caring and compassionate. Thank you so much to all for caring. I received a beautiful wooden urn and his paw print in ceramic.

brandy Walker

brandy Walker

4 months ago

This is not a business that you look forward to having to use. However the kindness and respect that they showed to me was amazing. The sweetest part when I went in to pick up my dogs paw print there were a few dogs that came in sweetly greeted me. What a blessing that was but there was a puppy named Riley that stole my heart. I don't think that she is trained to be a service dog but her compassion was unbelievable! It was like she knew that I could stand a little puppy love. As I petted her she wrapped her paws around my arm like she was giving me a hug.

Alexander Vega

Alexander Vega

a month ago

I am very dissatisfied with the service provided. How is it possible that they treat the ashes of my cat son as if he were an object? They sent him on January 10, 2025 and I will receive him today. It seems to me a huge lack of respect for Logan's memory and a great lack of respect for me and my family. (Update, the manager is a gentleman, he explained the situation for me, I appreciate the attention)

Christine

Christine

7 months ago

My cat Hope passed away recently after struggling with intestinal cancer. Her passing was traumatic and sudden. I wanted to honor her with a beautiful burial. Although it was a 1.5 hr drive, I love the Conroe area and scheduled with Fond Memories. The morning of I had not heard anything further from them, & after not sleeping the night before thinking again of her death and pending burial, I texted their afterhours number to make sure everything was on time for her 9am burial. Finally, they responded stating that it was cancelled due to the storm the day before. If I had not texted, I would’ve picked up Hope’s body and drove 1.5hr across town only to find out that there would be no burial. Leaving me with her dead body and nowhere to go. I was furious at the lack of consideration or communication. They then called me later in the day to inform me that I would be refunded while continuing to make excuses for why a burial scheduled 2 weeks prior was forgotten and disregarded. If you are looking for a memorable & professional experience, I would suggest looking elsewhere.

Business Hours & Maps

Sunday Closed
Monday 9:00 - 12:30, 14:30 - 17:30
Tuesday 9:00 - 12:30, 14:30 - 17:30
Wednesday 9:00 - 12:30, 14:30 - 17:30
Thursday 9:00 - 12:30, 14:30 - 17:30
Friday 9:00 - 12:30, 14:30 - 17:30
Saturday Closed