Home > Texas > Bowie

Pine Hill Pet & Horse Cemetery

Pet Cremation in Bowie, Texas

Kind and understanding staff Quick return of ashes Trusted long-term service
Rude and unhelpful staff Significant pick-up delays Unclear and high pricing
4.0 43 reviews
+1940-872-4701 Visit Website

Customer Reviews

Customer Reviews Summary

Pine Hill Pet & Horse Cemetery has received a mix of reviews, with many praising their compassionate service and professionalism during difficult times. Customers appreciate the peaceful environment and the care taken with their pets. However, there are notable complaints regarding communication issues and instances of poor customer service, particularly concerning delays and unprofessional behavior from staff.

J Coleman

J Coleman

3 weeks agoNew

Terrible experience and worse customer service afterwards. We had an "after 4:30pm" pick up of a cherished horse that was put down around 5pm. The driver did not arrive until almost 9pm. The driver said that he was planning to be here around 5pm, but the managers added two more pickups to his route. He did call finally call us around 8:40pm to tell us he was on the way, but only after we started calling the office to see where he was. I spoke to Bethany at the office this morning and she was unapologetic and rude. All we wanted was for someone to call us and set expectations on when we could expect the driver to arrive, but Bethany said that is not how they work. If I owned that business, Bethany would be the last person I'd put on the phone with a customer that was displeased. I'd recommend using a different company if you ever need this type of service.

Lynette Hawkins

Lynette Hawkins

2 months ago

My husband and I buried our first horse there last year and were able to make the drive out to visit his grave this year. Everyone we have interacted with has been absolutely lovely and very professional. As the need arises, we will continue to use their services.

John Hunter

John Hunter

a year ago

I have been using Pinehill since 1995.They have always be there when needed.I have 6 cats buried there and just buried my three beloved dogs there last year on my birthday July 17,2022.Not only did my dogs pass away on a Sunday but Pinehill had a driver to pick them up in three hours.I also have to add that Pinehill even sent a driver to pick up a homeless dog that had been hit on the freeway.Both my sister and my mom buried their cats there too.This is truly a blessing from above.

Missi Criswell

Missi Criswell

3 weeks agoNew

Amazon job with receiving and returning our beloved chihuahua Bevo's ashed with in a week. But when it came to our name (even spelling it all out first n last) they butcher it. So plz have them read back and or spell it to make sure. The gentleman that brought us Bevo's ashed was great. Called to see if we would like to have him bring Bevo right to our house or back to the vet clinic where he was picked up at. Of course to save us from cryin at the vets office, i asked to have him delivered to us at home. I will still recommend this place.

Business Hours & Maps

Not Published (Maybe Closed).