Our dog, Sadie, passed away unexpectedly and Resthaven really took care of us. We called them that day after Sadie passed and dropped her off. Within three days we had her back. We really loved everything they had to offer. Our Sadie was in great hands and we will always use Resthaven in the future. Words canāt express how grateful we are to have all these mementos to honor and remember our sweet girl. Thank you so much!
Were referred by surgeon at UT. Stated had received positive feedback so usually recommends. However, maybe overall service here has changed since then.Positive: arrangements were easily made. The man my husband communicated with via phone was friendly and easy to work with. Decorative wooden box for the ashes was pretty. Time of service was reasonable.Negative: My husband called on our way to pick up Midnight (as we live almost 2 hrs away). When we arrived, no cars parked at building, no one would answer phone. Already an extremely emotional and trying day/week ..After sitting there for a bit, two unanswered phone calls later, woman comes whipping into parking, rolls down window āpicking up or dropping off?ā My husband advises picking up Midnight. She kinda sighs then says ābe right backā. Pulls out, gone a few minutes, comes back. Says has two pickups so making sure she had right one, tosses one on her hood, then hands us ours. Papers just paperclipped together, no folder or envelope. Hops back in her car, whips out of the parking. No kindness, no condolences, no caring. Never asked what we thought of the box, the prints, nothing. Let me describe ink pawprints I asked for. My husband asked to make sure they got the print (as I wanted to get a tattoo). When we finally get over the shock of the unprofessional manner in which we were serviced, I take a look at prints. They are terrible. They look as if her entire paw was drenched in ink and smeared on page. Hardly any outline to paw, NO definition to texture, smudges all over sides, and on one can tell someone had it underneath a paper they were writing on as can see impressions in paper. I am COMPLETELY devastatedā¦prints are just totally unacceptable. Look more akin to inkblot test. Itās not like this is something that could be REDONE. Cannot fathom, knowing most people frame these or even get tattooed, that someone looked at these and said āyeah those look goodā. Definitely feel like were done with little care.Wooden box was nice, but apparently, could have chosen urn for upgrade (as we read on other reviews that also complained about no urn). However never given that option to upgrade. My husband even questioned on phone during arrangements about it being a box, rather than an urn, the guy just said it was a very nice decorative box. So we didnāt push any further thinking that was only option. Very much have liked the option. As far as memorial sticker on box, definitely nothing fancy, but what bothered me the most? On ācompanion ofāā¦only put my husbandās name. Again, werenāt told even needed to provide information. Never once was asked āwho should we listā. Plan to print OWN label to fix this.Probably would have been ok with most things, pawprints aside, but being treated as if an inconvenience at pickup, no professionalism, just a hand off across cars more or less, thatās just NOT how you do business. Especially with something of this nature. If someone is taking the time and expense to have their pet cremated, CLEARLY they were a beloved family member and should be treated with more respect.So no, I would NOT recommend using RestHaven. After being treated with SUCH kindness, caring, professionalism at UT, we trusted their recommendation, didnāt question it. We now wish we had read the OTHER bad experience reviews here on google BEFORE deciding. And I KNOW the business will probably respond to this (like they have many other negative reviews) going on about things having to be asked for, or āall services are listed on websiteā, etcā¦ but we were never OFFERED options, never TOLD about a website, nothingā¦ and before you come at me with āthereās no account under my nameā, no itās under by husbandās Joshua Johnson.So many RECENT negative reviewsā¦ majority of positive ones seem to be from some time backā¦ so maybe at one time was a great place, but seems based on our experience, as well as others recent experiences, it does not have same level of service.So please, do yourself a favor, and look to get your services elsewhere.
Cost - 5/5Professionalism 5/5Customer Service 5/5Speed 5/5No one wants to have to be in the position to even write a review about a business like this, but thank goodness it exists.They offer white glove service to alleviate the stress a grieving pet owner may already be going through.Ashley was amazing, empathetic, and made this whole process much easier to deal with for me.Not sure about the bad reviews, but maybe take the time to give this place a chance and realize you cannot please everyone.I hate that I lost my best friend but....... I am happy they took good care of his remains and delivered him back to me rather quickly.Thanks again Rest Haven. I keep him in a place I can look at him daily!
