Pet Angel Memorial Center (Formerly Faithful Friends Pet Memorial Services), Nashville, Tennessee

Ina Avraham

8 months ago

Faithful Friends Pet has been absolutely incredible in helping us through the heartbreaking loss of our pet. We reached out to them, and the next day they picked up our beloved pet from the vet. Within a few days, we had him back home in a beautiful high quality wooden urn, complete with his paw print and a thoughtful message. We couldn't be more grateful to Faithful Friends Pet and Chuck for their support during this difficult time.

Cassandra Kazeleski

a year ago

Faithful friends have cremated about 6 of our animals over the years. They are great! So friendly and compassionate. We love this place and will never stop using them! ❤️ Rip Peanut.

gary e

a year ago

My boy passed away oct 29th. After 17 years traveling with me in our semi. These guys did the cremation and my family got his remains today via FedEx. I was very pleased with everything. It was done quickly and the box was very nice. Thank you guys so much!!

Melissa Raber Jennings

2 years ago

I was expecting a small cardboard box with our dogs ashes. Blown away by the beautiful engraved box and cast paw prints. All the little things made my heart happy. Thanks for being so kind and compassionate.

Shanna Johns

3 years ago

I had to put my Midnight down last Thursday and just received her ashes today. Thank you for taking care of her and the urn you guys put her in is lovely. What you guys do must be very hard but I’m thankful for everything y’all do❤️

Kim Smith

a year ago

I lost a new kitten and this place took him for us and just made the rough day better and I can’t thank them enough. Had to come give an awesome review because they really were a blessing for my son and I. Thanks to Abby and Eric. RIP sweet angel Merlin 💕

Trisha Collins

8 years ago

This is the second time we have used their services for our beloved dogs. They are so very kind and thoughtful from beginning to end. I can not begin to describe how much we appreciate all they do. I highly recommend.

T Munson

4 years ago

I have used Faithful Friends 8 times for past cats over several years. They are always kind, caring, respectful and professional to deal with. I appreciate that they do the cremations per individual pet. The wood urns with the engraved names are beautiful and high quality. I will never hesitate to use this service for my pets whenever it's needed. I have always been completely satisfied with them every time. Thank you Faithful Friends for providing this excellent local service to pet owners for so many years.

Eric Merrill

a year ago

Such a great business, friendly staff and very helpful. This is a true home grown and locally owned business and you can tell. The compassion the staff has and the dedication to making sure you are happy with everything throughout the process is amazing.Pet cremation is not a topic any of us want to deal with but when you need to, please reach out to these people.A+++++

Joe Shively

a year ago

If you are reading this review, you are likely in a difficult place and looking for a company that you can trust. I would encourage you to leave this page and go search for Faithful Companion located on Fessler's Ave. While the names of the two companies are very similar, I have now used both and the experiences could not have been more different. I mistakenly called Faithful Friends due to the similar names and I couldn't be sorrier that I did. Character limitations prevent me from posting my lengthy review outlining why I will never use this company again but I'll summarize it by saying this: they did something so incredibly stupid it makes me question everything else they do.

Richard

a year ago

For $440 I expected them to at least answer the phone…. We had to have our dog out down very unexpectedly last week & chose to do a private cremation so we could get her ashes. The vet told me to call with any questions or request for the urn but after 3 days of calling & leaving 2 messages asking to be contacted…. NOTHING! We called the vet to ask if they could help us get in contact & they told us that they already had our dogs ashes back from the crematorium. All we wanted was to request her dates be put on the urn. We definitely won’t be using this place when the time comes for our other dog!

Tequita Young

a year ago

We were very pleased with how Faithful Friends provided services to us in taking care of our pet Mookie. The staff was caring and professional. We appreciate the momentos we received to honor our furry son. I would request their services again if needed.

Heather Foye

2 years ago

I just want to thank the staff for the care that went into making sure I can remember my cat always. The paw print impression is beautiful. I wasn't sure I even wanted my cat's cremains, but the urn is also beautiful. I was able to put it on my fireplace, which was my cat's favorite place to lay in front of.

Logan Dixon

2 years ago

Faithful friends did an amazing job on something you dread having to do. Being so close to my dog I was very particular about who I wanted to handle everything. After a short phone call with Faithful Friends my nerves were put at ease. Speaking with them I not only learned they are a family owned and operated business, but also truly care about what they do. I will always recommend them to anyone I speak to. Thank you Faithful Friends

Morgan Hatter

6 years ago

I had to put my dog of 11 years down not even 2 weeks ago and my vet uses faithful friends though my $50 vet bill turned into $200 vet bill my baby is worth it. I was looking into a nice metal urn for her because I expected to get her ashes back in a cardboard shoe box like box but instead I received a very nice wooden box (worth the extra $150) with a card for verification of her cremation. It was even given to us in a nice “gift bag” with sweet gesture and good presentation. The vet said it would take like 3 weeks and it hasn’t even been 2 yet, very great on time. I just want to thank faithful friends, this is my first loss and it has been excruciating but faithful friends made it easier.

Amanda

a year ago

Everyday that my dog has to go without his vetmedin heart medication because their front desk kept forgetting to call it in I'm leaving them a bad review. I had to call them three different times to remind them to call in the vetmedin. If you've ever seen your dog go without this medication when he needs it? It is very sad I am terrified that by tomorrow my baby going to be laying in the floor paralyzed screaming and crying with out his medication when I started this process August 15th trying to get the medicatio it finally got called in Tuesday September 5th.

Kim S

5 years ago

I have used faithful friends and have had excellent services. They have always been amazing. Respectful, caring and compassionate. I cannot imagine this is an easy business to be in. I have never been disappointed in them.I used a different vet at one point. They went with a company with a fairly similar name. The other company was horrible. I read some of the reviews that are negative and wonder if they are talkinf about the other company.Faithful friends will always be my first choice. Thank you for the wonderful way you handle our losses.

Jeremy Blount

6 years ago

From reading the reviews, it looks like your experience can vary wildly, from great care shown to bordering on disrespect. Our experience is of the latter.We were referred to Faithful Friends by our vet, who we love, but this experience has left us questioning who they choose to partner with. Our ten year old doberman passed in December, and we chose to spend the money to have her cremated and her remains returned to us. I didn't receive an exact invoice, but I believe we paid about $150 for this service.Four days after she passed, we received a call from our vet that her remains had come back. We picked them up promptly, expecting an urn, a nice box, a card, at least some sort of indicator of the service they give.What we received was a plain white plastic box that looks like what you would keep index cards in, with our baby's name written on it in black sharpie.We thought this was poor presentation, but we had purchased our own urn, so we were able to overlook it. However, when we opened the "temporary urn" to move her remains over to its permanent home, what we found was absolutely horrifyingOur baby's remains were left in a ziploc sandwich bag, with colored tabs at the top and "ziploc" branded boldly across the front. The remains weren't properly ground, were still blackish grey and chunky. We were distraught. We were horrified that people in this line of work would choose to disrespect pet owners so blatantly by putting forth so little effort.We were lucky enough to be able to reach Jeff at Cedar Hills in Columbia, and he was gracious enough to see us within an hour to correct what Faithful Friends couldn't care to. He processed her remains to a finer point so that her ashes could be spread in her favorite spots if we wanted, and took his time to carefully move her remains into a SEALED plastic bag wrapped in an outer velvet bag. He offered us one of his own urns for free, even offered to come to our home so we didn't have to leave ours during such a time of distress.Jeff at Cedar Hills displayed the care and attention that such a position calls for. Faithful Friends took neither the time nor the care necessary for such a delicate procedure, and it honestly felt like they spit in our faces.People put their faith in a company like this during some of their most difficult times, and to have that faith disrespected so blatantly is disgusting, and I will openly let everyone I know how horrible the people who work for this company are.A human touch is the most important factor concerning the loss of a loved one, and that's something Faithful Friends clearly does not care to put into their work. First we were devastated by the loss of our friend, then we were heartbroken at the disrespect she was shown by these pieces of garbage.We will be recommending to our vet that they discontinue their partnership with Faithful Friends and I encourage all those reading this to do the same. Please do not trust them with your fur family's afterlife care, as they will only destroy that trust in a truly disrespectful and demeaning fashion.

Alyia Kruck

2 years ago

Abby was so very compassionate and made everything so much easier on us when we unexpectedly lost our dog Tank. We could not have asked for a better place to handle our boy for his final rest. We will forever be grateful to Faithful Friends.

Terry Webb

5 years ago

We met the owners of Faithful Friends with broken hearts, when we entrusted them with our beloved pet rabbit who had hopped across the Rainbow Bridge several hours earlier. We were inconsolable when we went in, but left with a sense of peace that our fur baby was in the best of hands. They called us 3 days later and said, "Clover is ready to come home." What a caring way to express it. We are most grateful for the service they performed for us, and especially for the manner in which it was done.

Lynn Trapp

7 years ago

Faithful Friends is an amazing service for your beloved fur babies! They are kind, caring, compassionate - I could go on and on. The owner is a very respectful human being and everyone who works there is also. I wouldn't let another cremation service touch my four legged family members. Thank you for all that you do!

Angela H

a year ago

Thank you for my fur baby's paw print. I miss her terribly.

Lisa Guyton

6 years ago

My brother had to have his fur baby, Franklin put down today. We wanted to cremate him but the cost was OUTRAGEOUS..!! The cremation at $60 wasn't so bad. What was so bad was the added cost of this tiny, plastic "temporary" urn at $150..!! The vet said we couldn't even bring our own urn to them, that we had to buy this overly expensive tiny plastic urn that was the size of a large perfume box as he was only a 10 lb cat. The unexpected cost of an expensive euthanasia ($140) was bad enough and then to, for lack of a better way of putting it, get raped while grieving the loss of family member was horrible. I had my fur baby, Millie (a 34 lb Dachshund) put down last year. Euthanasia plus cremation (single, not cremated with ANY other animal) with her own metal paw print urn and plaster paw print was only $180 TOTAL. I don't know what crematory my vet uses but I am sure glad it wasn't Faithful Friends..!! Unfortunately, my vet couldn't see Franklin today so because of the cremation cost my brother had to bring his baby home, dig a hole in the back yard while crying and bury him. SO SAD..!!

tommy jackson

7 years ago

Took our cat Lucy in on dec 12th got her back and today is the 16th of january still haven't got her name plate for her box called. We have called and left messages about it. When they returned my call, abby kept referring to my cat Ruby....her name is Lucy! She promised she mailed the name plate but should it have taken a month to go across town. We loved this cat and there her nameless ashes sit. This is awful considering how many animals they have cremated for me and all of the referrals I have sent to them.My friend tried to warn me about them but I just didnt believe they would be so uncaring about our beloved cat. This has been a very disappointing experience.

Carole

8 years ago

Mr. Chuck Gifford and Faithful Friends Pet Memorial Services made my unique situation as good as it could be. I drove to Nashville from IL on a Thursday evening with my faithful 12yo olde english bulldogge, Harley, and had to head straight to the vet... long, horrible story short, I had to make the tough decision to have my sweet boy put to sleep. The kind receptionist at the vet provided me with Chuck's contact information since I'd need to get Harley's ashes sooner than normal since I needed to drive back to IL on Saturday. Chuck was so kind and understanding and accommodated my needs.While no one wants to go through this painful event in life, Chuck and his staff (a kind gentleman that brought Harley's ashes out to me at my car because I didn't want to go in) were wonderful.Thank you.

Rebecca Keller

7 years ago

While I cannot honestly comment on these folks personally as my vet handled the exchange (and I trust that my babies were handled with respect), I have only one complaint. Because I lost both of my girls nearly back to back after 14 years together, I could not afford the expense of the high end services. I got my babies back only to find their ashes in a ziplock bag (the kind with the green tabs).1. For the money I paid at $155 each, I would have expected at the least, a dark bag with the ashes inside so they could not be seen. It was hard enough and very emotional to get my babies back just 2 weeks apart, but when I saw the bags, I was flat out disgusted.2. I will NEVER be able to use that brand of bag again.My babies were not sandwiches or a snack. I am sorry if this seems petty, but would you put human remains in a sandwich bag? These were my kids. I was very upset by this and moreover, a little disturbed. I hope this message reaches the folks there and that they reflect on this method of returning furbabies in such a manner.

Greyson Miles

5 years ago

Hard to rate it 5 stars as "loved it" because its a terrible place to have to visit but they took the best care of my pup. No complaints with their services. Would recommend to anyone who has lost their fur baby.

Teresa Kerr

6 years ago

I was very happy with the service, albeit, I wish I didn't have to use them. They will come pick your pet up and drop the remains back off, if you need. Very friendly, family owned business. They do not charge extra for individual cremation. I had looked into another place that did that.

Brenda Evans

3 years ago

2010 my sweet girl, Candi passed. A friend suggest this company. This company is very respectful and professional & caring. My senior Lab today is ill and I will be calling this company again.

hayley willard

6 years ago

Abby and staff were amazing and helped out so much. They did everything in a timely manner and have great customer service skills. Highly recommended this place and there services.

Ina Avraham

8 months ago

Faithful Friends Pet has been absolutely incredible in helping us through the heartbreaking loss of our pet. We reached out to them, and the next day they picked up our beloved pet from the vet. Within a few days, we had him back home in a beautiful high quality wooden urn, complete with his paw print and a thoughtful message. We couldn't be more grateful to Faithful Friends Pet and Chuck for their support during this difficult time.

Cassandra Kazeleski

a year ago

Faithful friends have cremated about 6 of our animals over the years. They are great! So friendly and compassionate. We love this place and will never stop using them! ❤️ Rip Peanut.

gary e

a year ago

My boy passed away oct 29th. After 17 years traveling with me in our semi. These guys did the cremation and my family got his remains today via FedEx. I was very pleased with everything. It was done quickly and the box was very nice. Thank you guys so much!!

Melissa Raber Jennings

2 years ago

I was expecting a small cardboard box with our dogs ashes. Blown away by the beautiful engraved box and cast paw prints. All the little things made my heart happy. Thanks for being so kind and compassionate.

Shanna Johns

3 years ago

I had to put my Midnight down last Thursday and just received her ashes today. Thank you for taking care of her and the urn you guys put her in is lovely. What you guys do must be very hard but I’m thankful for everything y’all do❤️

Kim Smith

a year ago

I lost a new kitten and this place took him for us and just made the rough day better and I can’t thank them enough. Had to come give an awesome review because they really were a blessing for my son and I. Thanks to Abby and Eric. RIP sweet angel Merlin 💕

Trisha Collins

8 years ago

This is the second time we have used their services for our beloved dogs. They are so very kind and thoughtful from beginning to end. I can not begin to describe how much we appreciate all they do. I highly recommend.

T Munson

4 years ago

I have used Faithful Friends 8 times for past cats over several years. They are always kind, caring, respectful and professional to deal with. I appreciate that they do the cremations per individual pet. The wood urns with the engraved names are beautiful and high quality. I will never hesitate to use this service for my pets whenever it's needed. I have always been completely satisfied with them every time. Thank you Faithful Friends for providing this excellent local service to pet owners for so many years.

Eric Merrill

a year ago

Such a great business, friendly staff and very helpful. This is a true home grown and locally owned business and you can tell. The compassion the staff has and the dedication to making sure you are happy with everything throughout the process is amazing.Pet cremation is not a topic any of us want to deal with but when you need to, please reach out to these people.A+++++

Joe Shively

a year ago

If you are reading this review, you are likely in a difficult place and looking for a company that you can trust. I would encourage you to leave this page and go search for Faithful Companion located on Fessler's Ave. While the names of the two companies are very similar, I have now used both and the experiences could not have been more different. I mistakenly called Faithful Friends due to the similar names and I couldn't be sorrier that I did. Character limitations prevent me from posting my lengthy review outlining why I will never use this company again but I'll summarize it by saying this: they did something so incredibly stupid it makes me question everything else they do.

Matt Collins

8 years ago

Absolutely wonderful service here when we needed them. Very thoughtful, and the staff made sure that losing a pet wasn't any more stressful than it needed to be. Kind folks.

Marshall Fletcher

3 years ago

The person who came to our house and helped our girl, Stella, was so kind. Very grateful for this service.

James Faulkner

6 years ago

Very timely and professional. They acted like the pet was their own. Great service

maryann fricko

7 years ago

I took my cat there when she died. They were caring and helpful.

Brandy F.

6 years ago

The staff was very helpful and accommodating. They do everything they can to help you through a difficult time.

Wesley Barnhart

8 years ago

Very helpful in our time of need, caring and thoughtful. Thank you.

Alan Binkley

7 years ago

Very accommodating and kind people.

Bill Avant

6 years ago

Caring , professional staff!

Allyson Paige Foster

2 years ago

Celina Batlle

4 years ago

Richard

a year ago

For $440 I expected them to at least answer the phone…. We had to have our dog out down very unexpectedly last week & chose to do a private cremation so we could get her ashes. The vet told me to call with any questions or request for the urn but after 3 days of calling & leaving 2 messages asking to be contacted…. NOTHING! We called the vet to ask if they could help us get in contact & they told us that they already had our dogs ashes back from the crematorium. All we wanted was to request her dates be put on the urn. We definitely won’t be using this place when the time comes for our other dog!

Tequita Young

a year ago

We were very pleased with how Faithful Friends provided services to us in taking care of our pet Mookie. The staff was caring and professional. We appreciate the momentos we received to honor our furry son. I would request their services again if needed.

Heather Foye

2 years ago

I just want to thank the staff for the care that went into making sure I can remember my cat always. The paw print impression is beautiful. I wasn't sure I even wanted my cat's cremains, but the urn is also beautiful. I was able to put it on my fireplace, which was my cat's favorite place to lay in front of.

Logan Dixon

2 years ago

Faithful friends did an amazing job on something you dread having to do. Being so close to my dog I was very particular about who I wanted to handle everything. After a short phone call with Faithful Friends my nerves were put at ease. Speaking with them I not only learned they are a family owned and operated business, but also truly care about what they do. I will always recommend them to anyone I speak to. Thank you Faithful Friends

Morgan Hatter

6 years ago

I had to put my dog of 11 years down not even 2 weeks ago and my vet uses faithful friends though my $50 vet bill turned into $200 vet bill my baby is worth it. I was looking into a nice metal urn for her because I expected to get her ashes back in a cardboard shoe box like box but instead I received a very nice wooden box (worth the extra $150) with a card for verification of her cremation. It was even given to us in a nice “gift bag” with sweet gesture and good presentation. The vet said it would take like 3 weeks and it hasn’t even been 2 yet, very great on time. I just want to thank faithful friends, this is my first loss and it has been excruciating but faithful friends made it easier.

Amanda

a year ago

Everyday that my dog has to go without his vetmedin heart medication because their front desk kept forgetting to call it in I'm leaving them a bad review. I had to call them three different times to remind them to call in the vetmedin. If you've ever seen your dog go without this medication when he needs it? It is very sad I am terrified that by tomorrow my baby going to be laying in the floor paralyzed screaming and crying with out his medication when I started this process August 15th trying to get the medicatio it finally got called in Tuesday September 5th.

Kim S

5 years ago

I have used faithful friends and have had excellent services. They have always been amazing. Respectful, caring and compassionate. I cannot imagine this is an easy business to be in. I have never been disappointed in them.I used a different vet at one point. They went with a company with a fairly similar name. The other company was horrible. I read some of the reviews that are negative and wonder if they are talkinf about the other company.Faithful friends will always be my first choice. Thank you for the wonderful way you handle our losses.

Jeremy Blount

6 years ago

From reading the reviews, it looks like your experience can vary wildly, from great care shown to bordering on disrespect. Our experience is of the latter.We were referred to Faithful Friends by our vet, who we love, but this experience has left us questioning who they choose to partner with. Our ten year old doberman passed in December, and we chose to spend the money to have her cremated and her remains returned to us. I didn't receive an exact invoice, but I believe we paid about $150 for this service.Four days after she passed, we received a call from our vet that her remains had come back. We picked them up promptly, expecting an urn, a nice box, a card, at least some sort of indicator of the service they give.What we received was a plain white plastic box that looks like what you would keep index cards in, with our baby's name written on it in black sharpie.We thought this was poor presentation, but we had purchased our own urn, so we were able to overlook it. However, when we opened the "temporary urn" to move her remains over to its permanent home, what we found was absolutely horrifyingOur baby's remains were left in a ziploc sandwich bag, with colored tabs at the top and "ziploc" branded boldly across the front. The remains weren't properly ground, were still blackish grey and chunky. We were distraught. We were horrified that people in this line of work would choose to disrespect pet owners so blatantly by putting forth so little effort.We were lucky enough to be able to reach Jeff at Cedar Hills in Columbia, and he was gracious enough to see us within an hour to correct what Faithful Friends couldn't care to. He processed her remains to a finer point so that her ashes could be spread in her favorite spots if we wanted, and took his time to carefully move her remains into a SEALED plastic bag wrapped in an outer velvet bag. He offered us one of his own urns for free, even offered to come to our home so we didn't have to leave ours during such a time of distress.Jeff at Cedar Hills displayed the care and attention that such a position calls for. Faithful Friends took neither the time nor the care necessary for such a delicate procedure, and it honestly felt like they spit in our faces.People put their faith in a company like this during some of their most difficult times, and to have that faith disrespected so blatantly is disgusting, and I will openly let everyone I know how horrible the people who work for this company are.A human touch is the most important factor concerning the loss of a loved one, and that's something Faithful Friends clearly does not care to put into their work. First we were devastated by the loss of our friend, then we were heartbroken at the disrespect she was shown by these pieces of garbage.We will be recommending to our vet that they discontinue their partnership with Faithful Friends and I encourage all those reading this to do the same. Please do not trust them with your fur family's afterlife care, as they will only destroy that trust in a truly disrespectful and demeaning fashion.

Alyia Kruck

2 years ago

Abby was so very compassionate and made everything so much easier on us when we unexpectedly lost our dog Tank. We could not have asked for a better place to handle our boy for his final rest. We will forever be grateful to Faithful Friends.

Terry Webb

5 years ago

We met the owners of Faithful Friends with broken hearts, when we entrusted them with our beloved pet rabbit who had hopped across the Rainbow Bridge several hours earlier. We were inconsolable when we went in, but left with a sense of peace that our fur baby was in the best of hands. They called us 3 days later and said, "Clover is ready to come home." What a caring way to express it. We are most grateful for the service they performed for us, and especially for the manner in which it was done.