Faithful Companion Pet Cremation Services

Pet Cremation in Nashville, Tennessee

Kind and empathetic staff Quick ashes return Clear pricing details
Miscommunication issues Wrong address delivery Unanswered customer concerns
4.9 198 reviews

Customer Reviews

Customer Reviews Summary

Faithful Companion Pet Cremation Services has received overwhelmingly positive reviews for their compassionate and respectful handling of pets during a difficult time. Many customers praised the staff for their empathy, professionalism, and the quick return of ashes. However, there were a few negative experiences related to communication and delivery mishaps that left some clients feeling distressed.

PJ G

PJ G

3 months ago

One of the most painful events in my life was losing my special girl, Dixie, to a horrible illness. A loving, gentle Pyrenees not even 9 years old. To be able to arrange such dignified and compassionate handling to honor her, and receive such kind, caring support, was absolutely phenomenal. I didn’t feel ok leaving her with the vet to handle cremation. I wanted her with me and to be involved in her aftercare. Words cannot express how comforting that was to call Faithful Companion while I was experiencing such tremendous grief and have them give me options to help. Everyone I spoke with was genuinely wonderful, both drivers were so caring, and I am very grateful. The driver ensured I knew my options and that everything was correct. I was able to place her in her casket and add a few fresh roses. Wrote a note on the inside of the lid to her. Helped carry her to the vehicle which was a nice minivan. Of course I can’t bear to think about losing another right now but when the time comes it’s incredibly helpful to know I now have a plan in place that really honors how much they mean to me, and allows me to focus on holding them, caring for them one last time and saying goodbye, rather than figuring out what to do or who to call. Can’t recommend Faithful Companion enough.

Sacha Bontrager

Sacha Bontrager

3 months ago

I originally left a positive review because I appreciated the care shown to me on the night I dropped off my dog. However, upon reflecting on my experience, I feel I must share my deep disappointment with the process. I had expressed how uncomfortable I was and mentioned that I was considering taking her home to delay the cremation. Brittany assured me she would begin making her paw prints at 8 a.m. the next morning, which gave me the impression I had time to see her again.When I called early the next morning, I was devastated to learn they had started the cremation process at 7 a.m., earlier than I was told. I was coming an hour and a half away from Kentucky and was only 5 minutes away when Brittany told me, ‘You do not want to see her in the state she’s in now.’ Her words shattered me—I broke down crying on the interstate, realizing I had lost my last chance to say goodbye to my heart dog of 15 years. This will never be possible now.While I understand their schedule may have been planned, my primary frustration is that it was not communicated accurately. I wish they had honored my hesitation and waited until the time they said they would begin. It was not about the money—I even told them to keep it. I just wanted to see my dog one last time, and they denied me that opportunity.Their dismissive response in the moment, particularly the comment about her condition, left me feeling traumatized and unsupported. I share this feedback in the hope that future clients, especially those grieving deeply, are met with greater compassion and clearer communication during such vulnerable moments.

Sarah Beth Imperi

Sarah Beth Imperi

a month ago

During our time of loss Faithful Companion was a comfort from the first time I called. They were kind, compassionate and, most importantly, respectful! The care they took of us and our recently departed dog was only matched by their amazing customer service. I would give 10 stars if I could. Thank you, Zach, Devyn, Dave, Josh, and everyone at Faithful Campanion.

R T

R T

3 months ago

We could never thank Faithful Companions enough for being there when we lost our kitten, Smokey. He was found in a field alone, cold, shivering, with his eyes crusted closed.We gave him the warmest, safest home we could until he passed away in our arms from, presumably, Fading Kitten Syndrome.They received his remains on Saturday morning and brought him home on Sunday. Kelsey was his escort, and she is one of the sweetest people we've ever met. She explained their process and how he was treated throughout the cremation. His cremaind were placed and brought to us in a beautiful little box.We are forever grateful for Faithful Companions, and our deepest appreciation to Kelsey, for the way she handled him, and for allowing me to share pictures and a video of Smokey as the handsome, playful kitten he had been.

Business Hours & Maps

Sunday 8:00 - 20:00
Monday 8:00 - 20:00
Tuesday 8:00 - 20:00
Wednesday 8:00 - 20:00
Thursday 8:00 - 20:00
Friday 8:00 - 20:00
Saturday 8:00 - 20:00