Heavenly Paws Pet Cremation, Knoxville, Tennessee

Kelsey Ketron

3 months ago

It appears they took wonderful care of my dog after she passed away at home. The service was timely and I was called to pick up as soon as she was ready for me to pick up.My only complaint is with the person we dealt with. I called the morning after my dog passed to ask if we needed an appointment to bring her to them or something of that nature, the person on the phone was quite bright and happy on the phone, offered no condolence even though I explained what had happened. She told me we could come by any time and that she would "see us soon!"When we brought my girl in, we walked into the office to discuss arrangements first, the same person (Suzie I believe) was there and we went over information that she needed and aftercare arrangements. Again she offered not a single condolence despite me talking through tears, she spoke in a chipper peppy tone, it was a very transactional encounter. It really made me feel like I was checking out at the grocery store instead of having just dealt with the loss of my best friend.I've worked in veterinary medicine for 10 years and even in end of life pet care, I understand what it is to have to switch on and off with your tone and how that can be difficult. I don't expect someone to cry with me but a simple "I'm sorry for your loss" and a little less enthusiasm could really have gone a long way. I was really taken back by her demeanor and nonchalant attitude. I did say something about it to her in the office but it's hard to offer constructive criticism when you're trying to keep it together after a devastating loss.My girl is home now. My husband picked her up from a man at the office (unfortunately I don't know his name) because I didn't want to go and potentially see this lady again. He was apparently much more pleasant to deal with and was very kind. The keepsakes are nice and everything is well labeled so I really do feel like I have gotten my girl back.I do recommend the use of this service. However, if you are going to transport your pet to them yourself, I would recommend having someone help with phone calls and arrangements at the office to prevent having the same experience I did.

Sharon McGuire

4 months ago

If I could give Heavenly Paws 100 stars, I would. From start to finish, they handled the loss of my sweet Nelly with gentleness, kindness, and professionalism. The entire process was done in a timely manner and her paw print and ashes were preserved perfectly. Heavenly Paws made a very difficult time in our lives a little bit easier, and for that I am forever grateful!

Lori Woods

3 months ago

As the manager of a veterinary hospital, I can confidently say this has been the best experience we’ve ever had with a cremation service. Heavenly Paws provides exceptional professionalism, kindness, and compassion in caring for our patients. Whether you're seeking care for your pet or are a practice manager looking for a reliable partner, I highly recommend Heavenly Paws!

Kristen McGrew

4 months ago

I have to say that I was extremely disappointed with my experience here. The website leads you to believe that you will know where your pet is at all times. This is definitely not the case. My dog was not picked up as planned. When I called a few days later to see if she was finally picked up, I was told "she should have been". How did they not know where she was??? It was just a difficult time already, and this process made it more stressful. The price was good but I can't say that I would recommend this company or use them again.

D Helkvist

a year ago

Heavenly Paws did an amazing job. We had to say goodbye to our little old lady, and the people at Heavenly Paws were extremely kind and helpful through the whole process. We were able to get the customized urn we wanted, and I have complete confidence in how our girl was handled. Thank you.

Dessia Williams

9 months ago

I cannot say thank you enough. They were excellent when my cat passed. Nose and paw prints. Very professional and caring. It was hard to lose my O’Malley but knowing they took such good care of his body gives me some peace. Wonderful people! Thank you again.

Eva “Lucy” Hapner

3 years ago

My 12 year old cat passed away early November. These people were able to take him that same morning. They were incredibly compassionate as I was a complete mess when I came to drop my baby off. I hate crying in public to total strangers, but there was no hope for composure that day.They gave me as much time as I needed to say my goodbyes which in all honesty I probably would never have left but they were so very nice about it. I only had to be without my boy for a few days and he was even ready earlier than I had anticipated. I hope I won't need them again anytime soon but I am so thankful that they were able to help me when I needed it.

tonia russell

a year ago

I cant thank the owners enough. They go above and beyond, in more ways than one. My box and paw print are beautiful... and the care they give to each animal is unmatched. I will definitely use them again, and will recommend them every time I have the chance. These folks really touched my heart, and I'm very thankful.

Gary Anderson

a year ago

My wife and I lost 2 of our babies within 15 days. Needless to say we were CRUSHED...not once, but twice. Heavenly Paws did a WONDERFUL job taking care of our first, and 2 short weeks later, our 2nd dog. They were professional, caring, and delivered back to us a BEAUTIFUL Cremation urn for each of our pets that we now proudly display openly to remember our beautiful babies. Highly recommended!!!

Moonbow Gal

3 years ago

The death of my 15 year old Granddog Peanut was very painful for our family. I contacted Aaron at Heavenly Paws and from the first call, he was caring and compassionate. Peanut was more than a dog to us and he understood that. He picked her up at the clinic and updated us every step of the way. We had a private cremation as this was very important to us. He explained everything and he had taken care of every detail and things I had not thought of. He listened to stories and looked at pictures of Peanut. Arron offered first class service and the process was easier because of him. Heavenly Paws and Aaron truly cares about the dignity of our beloved pets. I loved the paw prints he made for us. He made her a death certificate. That was important because to us, she was our baby and that was acknowledged. She was placed in a beautiful wooden box. They track each pet so there is no chance in not getting your baby back. That was a number 1 concern and he eased that concern for us. I honestly can’t say enough good things about the experience we had with Heavenly Paws and especially Aaron. I highly recommend them if you are looking for the option of cremation for your beloved pet. It was a quick turn around and we didn’t have to wait like we would have with other companies. I prayed for the right place and God led us to them. Thank you Aaron for your kindness and compassion to us. We will never forget it.Debra

Bree Hicks

3 years ago

This was my first time doing this. I lost my emotional support cat to cancer last Tuesday. My heart is broken into a billion pieces. I contacted Aaron and he helped me tremendously. Got my baby back to me as safe as possible. Worked with me payment wise and just genuinely cared. I will recommend him to anyone looking to bring their fur babies home after they've crossed the rainbow bridge. Thank you Aaron, you just don't know how much I truly appreciate you and heavenly paws 🐾

David Steffen

2 years ago

It has taken me a few days to get to the point to where I could think out this review, and its very important to me that those reading it understand it. We choose to have independent cremation, for our hearts it was the right choice. When I picked up our Oscar, she was so kind, and the most beautiful puppy was there to great me. I had to take a moment and compose myself in the bathroom before I could talk. I picked up my best buddy of 14 years, and brought him home. Their efforts will not go unnoticed.

Patricia McLaughlin

3 years ago

When our beloved dog passed away, we sought a provider who would honor Lexi like a cherished member of the family. Bereft with grief, we were treated with the utmost compassion, and we felt completely at ease leaving our precious pup in Aaron’s care. Within a week, we received Lexi’s ashes in a gorgeous wooden box with a lovely brass plaque along with two paw-print keepsakes and a death certificate neatly bundled in a beautiful gift bag—all for a very reasonable price. We were so happy with the urn that we bought one for our cat’s ashes, which another provider had simply put in a metal box with a stick-on label, offering no other choices and charging almost twice as much for the service. Aaron gladly transferred the ashes into a matching wooden box and ordered a brass plaque to be etched with Cleopatra’s name—a much more fitting tribute to our beloved cat. Thanks to Aaron, both of these cherished members of our family now rest side by side in a perpetual place of honor in our home. Heavenly Paws was definitely the perfect choice for our Angels Sent from Heaven!

Amy Clabough

3 years ago

Friendly, professional & the the cheapest around. My son took his beloved dog in the day he past, & was able to pick him up the next day. Heavenly Paws felt like family & treated us that way from the very start. I'd recommend them for anyone who's considering how to keep there pets memory close to the heart.

Tristen Thornton

a year ago

They are really nice people and care about your pets and you. They took really good care of our 6 1/2 month old puppy and when he was ready we couldn't pay but they were more concerned with us getting our beloved boy. Thank yall so much

Jerry Morgan

7 months ago

This place for what they do is awesome! Tried Continental Pet Cremations and it was horrible! Very unprofessional and you can smell dead bodies from next door all the way up the road.. Heavenly Paws is where it's at!! Thank you all!!

Micah.mccoy1@aol.com Michi/micah

2 years ago

Aaron has been a great blessing to our family. He was so kind and he took great care of my Willow. Everything came out perfectly. Best pet cremation service in the area.

Huckaby Family

2 years ago

We would like to thank Heavenly Paws for the fast and caring service they gave us with our girl! Thank you so much.

Wendy Hahn

3 years ago

Their ability to commemorate the loss of a loved one so tastefully helped me deal with the loss of my pet. And it was nice to be able to support a local business.