Customer Reviews Summary
Peaceful Pet Passage is highly praised for its compassionate service and professionalism during the difficult process of pet euthanasia and cremation. Many reviewers appreciated the kindness of the staff, especially during home visits, and the respectful handling of their pets. However, there were significant complaints about customer service, particularly regarding communication and pricing transparency.
Emma Yost
I called and spoke to someone about options for cat euthanasia. This was difficult and I spoke with Bridget who was absolutely wonderful. She was very kind and I could tell she was trying to help make me feel better. She is a great asset to this team. Very compassionate and lovely to talk to during a difficult time. Thank you
Kimberly Williams
Dr. Mary was amazing. Our sweet girl was outside under her favorite tree when she went to sleep. Even getting her remains as hard as it was was a beautiful experience. We have 2 more senior dogs and will be using Peaceful Pet for their crossing over the rainbow bridge.
Racheal Fulton
We had to put our sweet kitty down today and Dr. Morgan was amazing. The scheduler I talked to was very kind and helpful and answered any questions I had.While this was a rough day on our family, they made her transition over the rainbow bridge an easy one <3
Chris
Never had to put down a pet until recently. We had to put down both of my childhood dogs who have been together their whole lives. As sad as the process is I couldn't have imagined it any other way. They were able to pass together and with our family around them in the living room they spent their whole lives sleeping in.The vet was kind and patient as we sat with the dogs, not doing anything without asking our permission and if we were ready. The driver who takes the dogs after was great too, very sympathetic and just respectful to the dogs and us as he took them.