Abbey Glen Pet Memorial Services, Quakertown, Pennsylvania

Heather W

2 weeks agoNew

I didn't deal with this place directly. But indirectly through an animal hospital after making the difficult decision to euthanize my cat who was 18-20 years old. It's been one of the hardest things I've recently had to go through. I paid a total of $195 for the euthanasia and the cremation. The cremation itself was $125. Vet told me $120 on the phone but when I was there, they said $125. My local spca does a "semi private" cremation for $100. I believe its semi private because of how they separate the spaces with cinder blocks or bricks and do them all at once. And with the flame, its going to blow some around. I'm not sure how this place does it at all. But the two ashes are different colors. Google says thats because of how its actually done. Whatever. I just hope what I have is mine, at least mostly! Would prefer all but you really have no control over it or know for sure since you're not there through the process. Anyways, what I received back, was absolutely beautiful and thoughtful! Kitty came home in a nice wooden urn thats screwed shut on the bottom and even has a gold label to attach with his name on it! Theres a certificate of cremation also. The ashes and the urn are in a nice dark blue velvet bag. All inside a nice blue gift bag. When I picked him up, I noticed someone else with the same bag but a different, nicer, carved out, wooden urn. I didnt get a choice, but both were very nice. It was the last appointment of the day at the animal hospital so that can be why I didn't get a choice. I'm not sure how they do it. The euthanasia at the vet came with a paw print in foam in a small black box that I paid $13 for at the local SPCA. They put a small chunk of his hair in there too. I'm glad I decided to pay the extra $25 than what the spca charges for cremation! Which would have included me bringing Kitty home overnight before taking him to be cremated. That alone makes the extra money worth it.

Deb Slingluff

a month ago

The people that came to pick up my doggie who had died during the night. They were wonderful could not have been kinder. They carry her to the van and gave up time to say our goodbyes. We received her ashes yesterday and they did a paw print for us which is amazing. Everyone was so nice from phone calls to the end. They did a beautiful job with our girl Lucy!

Christine Schultz

5 months ago

I am so thankful and appreciative everyone at Abbey Glen. We had major trust issues with the vet that euthanized our dog. There was such miscommunication that I did not feel confident that they sent Abbey Glen the right dog. Kayla was amazing and coordinated for me to come down before he was cremated to ensure they had my guy. They were beyond respectful and helpful. They were able to cremate him that same day and I found a ton of comfort in getting him back home with us after a very long and stressful week of not knowing where he was. The ink prints and clay paw impression came out so nicely and is something I’ll treasure forever. Thank you so much for helping him and us find peace.

Katie Heil

5 months ago

I had to make the decision to say goodbye to my furbaby at an emergency vet visit. It was not planned, nor did I have any expectations that would be my last night with my pet. While I am sure this company takes great care in making sure our pets are respectfully cared for, the prices for memory keepsakes are ridiculous. It is clear they are a business more concerned about money than caring for grieving families. All I want is a simple paw print to remember my baby. But, it will cost over $70 for a simple ink paw print on cardstock and mailed to me because I live an hour and a half away. If I could, I would go make the print myself, but unfortunately, that was not and is not an option. I feel like my pet is being held hostage and I have to pay a ransom for a simple paw print. I lost my dog a year ago and the company that performed the cremation services charged nothing near these prices. In fact, I was given a complementory basic paw print. If I had had a choice, I would not have chosen this company. And now any tangible memory of my baby may be lost forever.

Tania Ortiz

10 months ago

If I could give more than 5 stars I would. You guys are absolutely amazing. Me and my husband can’t thank you enough.. We had 4 fur babies.. unfortunately our oldest Ghost passed away. We didn’t know what to do or who to call as we are new to this. We took him to an emergency pet hospital and they told us someone from Abbey Glen would reach out. Marilyn Muniz reached out to me and I just want to say thank you. You guys took your time with me as I am new to this. You all took very good care of my baby Ghost. The box I picked out was absolutely beautiful when I saw it. I can’t stop crying lol. I’m just happy my baby is home now. THANK YOU THANK YOU THANK YOU EVERYONE THERE AT ABBEY GLEN ❤️❤️🐾🐾My baby will always be remembered now.

MIgdalia Colon

8 months ago

My baby girl Lexus is home. She was 13yr oldChihuahua pomeranian and American Eskimo mix. She was a awesome beautiful soul I miss her dearly. You guys did a beautiful job I appreciate it highly recommend thank you so much for your service and help.

Sam Riley

a year ago

Abbey glen truly was the best I could have asked for when my beloved dog, Thor, passed away. They provided the absolute best after care I could have asked for and I know that he was handled with as much love, care, and compassion as he was when he was still with me. Extra props to the manager Sarah for making sure all of our needs were meant and that we received exactly what we wanted to commemorate our best friend! Losing a pet is never easy but abbey glen truly went above and beyond! It made the situation so much more bearable knowing that we had them in our corner and I cannot recommend them highly enough!

Melissa Thompson

a year ago

I want to thank the young lady who answered the phone the other day when I called. We lost our sweet boxer (Ruby) Sunday morning and I wished that I clipped some of her fur before we took her to the Animal Hospital. My family isn’t handling losing her well and I called asking if it was possible to get some of her fur for my daughter. The girl that answered the phone was so sweet and immediately put Ruby on hold until they made sure some of her fur was clipped. She also took it one step further to make sure the animal hospital took a paw print for us. Thank you all for your compassion during this horrible time. We received Ruby back today and everything is extremely professional. Your kindness is appreciated. She’s back in her spot on the couch. Thank you, The Thompson’s.

Doreen Prodgers

a year ago

Romeo, our beloved cat was with us 21 years and he deserved to be presented back to us in the best way possible. Romeo’s ashes were placed in a beautiful memorial box and the paw print was perfect and came in a nicely wrapped box with an elastic bow. The way the items were labeled, I am sure he was handled with care. Our other cat, Julius, who passed 8 years ago was also cremated at that location and his box and name plate isn’t as nice. Very happy with the detail and quality of Romeo’s box and paw print. 🐾

Wilma Dejesus

5 months ago

They send me a beautiful card a nice wooden box with his name and certificate of cremation. Thank you so much. This is Cesar he was 12 years old.

Ed Miller

a year ago

I read a few bad reviews about Abbey Glen in Quakertown and was thinking of not taking our dog there that had passed away. I am extremely glad I did not listen to the people complaining about the box THEY selected was not what they wanted or someone did not answer their call right away. Given that we had lost our dog of 12 years I can honestly say we had no issues. The girl on the phone was EXTREMELY helpful. After getting off the call with her we came and dropped our dog off. They told us she would be ready for pick up in 2 / 3 hour and that they would call me. Sure enough I got the call a little later that afternoon and we came and picked up her remains. Again the girl there was super nice. The circumstances losing an animal after 12 year is horrible. They made a horrible experience easy. I wish my girl were still alive today. THANK YOU ABBEY GLEN Dec 2023

Kelly Pich

a year ago

Abby Glen did a fantastic job on presenting the ashes of our beloved boxer Roxi. The box is beautiful along with her paw print, some of her fur and a cremation certificate. The urn came in a beautiful velvet bag and so did her paw print. I did not know what to expect and we are extremely pleased how they honored our Roxi. Thank you!

Rosalie Dimovitz

10 months ago

My doggie "Giaonni" passed on March 21. Abbey Glenn Memorial Services took care of her cremation. I just wanted to let you know how much I deeply appreciate your care of my little princess.From the urn,blue velvet bag, certificate of cremation,grief booklet & timely manner of Giaonni back to me. She was my World. God Bless you & staff. Rosalie Dimovitz

Justyna Kruk

a year ago

I didn't know how much I needed the pamphlets you included, "coping with loss of a companion animal" and " understanding grief". The paw print that was in the package is perfect. I knew it was hers because she always sported long nails. Thank you for a quick and semi painless delivery. I miss her so much.

Gary Friedman

2 years ago

My beloved Sweetie passed away peacefully at home this past February just shy of her 17th birthday. I took her to my Vet to arrange for her cremation. I signed the Abbey Glen Authorization Release Form which clearly indicated my request for a private cremation. When five weeks had passed and I had not received her ashes, I called Abbey Glen and was devastated to hear that she had been given a Group Cremation. They blamed it on the Vet.I contacted my Vet's office and when they followed up with Abbey Glen they were told that it was their driver's error, citing his inexperience and Pandemic related issues in finding qualified drivers. My Vet apologized and refunded my money.I sent an email to Abbey Glen to express my distress that this had happened and to get some assurance that they would take measures to assure that this would not happen again to some unsuspecting pet owner. They never replied. They never apologized.I would give them zero stars in this review were it possible, but it won't post unless I select at least one. It is my hope that in reading this and other similar negative reviews of Abbey Glen, no pet owner in future will fall victim to their callous ineptitude.There is no excuse for their failures, Pandemic or not. They are handling the last remains of cherished family members. They have an inherent obligation to guarantee that their client's requests are carried out correctly and faithfully. Nothing less is acceptable. Theirs is not a pizza delivery service. There is no room for error!

Melissa Shea

4 years ago

When our beloved dog Rusty died we were looking for a place to take him to get cremated. The staff at Abbey Glen were absolutely amazing and made us feel like they would treat him with the love and respect of family. Thank you for the beautiful paw print keepsake box, urn and poem. It's never easy to go through this but they made the transition as memorable and positive as possible. We highly recommend them and we very happy with their service.

Marc

6 years ago

Abbey Glen prepared the remains of our little dog. Her ashes were returned to us in a tasteful faux-wood plastic urn box which included a name plate, along with a small box containing an imprint of her paw, and a comforting, sympathetic letter explaining that she was individually cremated. The entire assemblage was more than we expected, and certainly what we needed. Abbey Glen clearly wants you to know that your pet was well-cared for by them even after death, which is indeed reassuring. We always wanted the best for our friendly, happy little dog. My family feels that the last people who handled her gave her exactly that.

Joan

7 years ago

My family and I recently had to make the devastating decision to let our puppy Rest In Peace. We had our precious little chihuahua for a very long but amazing 18 years. Our vet dealt with abbey glen for their cremation services, and I could not ask for a better experience, though hard as it was. I was reassured that our puppy would be picked up by Abbey Glens driver and was delivered back to the vet by Abbey Glen, no mailing or delivery service was involved. They gave me a beautiful paw print memory keepsake and some fur, and I chose to have a nicer urn for my puppy, which was beautiful. You have the ability to purchase paw prints and different urns should you wish to have something aside from the standard urn.Chuck, from Abbey Glen was kind, compassionate, and beyond caring, all the things you need in your moments of sadness. He went above and beyond for my family. In one of the saddest times in my life, he has left me with some comfort. I know my puppy was cared for by this business and he truly cares for the animals and the families they belong too.I don’t think I could ever express the amount of gratitude I have for his help, I will carry it for a lifetime. - Joanie S.

john wrazien

2 years ago

The experience of losing a pet can be a very emotional event. Deciding how to preserve what remains of memories is even more difficult. I decide to go with my Vet's recommendation of using their provider, Abbey Glen for my Apollo. When Apollo was returned, the urn that they provided was horrible! Wood is ugly & unstainable! Looking at recent reviews, they are mostly 1 star. Prior to this year, reviews were outstanding!After a call to Abbey, an associate told me that they had a business change in past year which possibly, coincides with the horrible recent reviews on many aspects of their services. I forwarded this information to my Vet!1st pic is an older Abby Glen urn. 2nd is recent.

Anne S

4 years ago

WOW where do i start....my vet sent my beloved cat to be cremated and she was received back in a beautiful cherry box with a gold plate with her name engraved on it as well as a beautiful card with a beautiful saying. I ordered an urn but sent it right back once i saw how she came back to me. I will definitely use Abbey Glen in the future. Thank you so much for making my still broken heart feel a little bit better. Knowing I will see her again one day one the other side of the rainbow bridge 😻

JT

3 years ago

Stay away from the Quakertown location if you love your family member (pet), as much as we did. I would not believe the positive reviews knowing what happened to us, I would now focus on the negative ones!We were supposed to get ink paw prints and that NEVER happened. The right and left clay paw prints we got look identical. They looks nothing like her authentic molded print taken at the hospital the night she passed away.I asked if the ashes they gave us were truly her ashes and the manager said "Of Course they are." What do you think she would say, No, they are some other dog's ashes we screwed up? My gut told me she was not being honest.They have no idea what's going on there. Your loved one checks in and who knows what truly happens after that. Unless you have eyes on your loved one from entry to exit, I would not trust these people. I should have buried her in our back yard, at least I would know for sure where her remains are.Their way of handling devastating mistakes is to reimburse you. They can stick that money, no money can fix such a devastating error as this.We thought everything was going to be fine because we called and spoke directly to them before they even picked our girl up from the vet. We spoke to them SEVERAL times while she was waiting to be processed, they were WELL aware of our wishes.I had to leave this review after reading a few other negatives that sounded just like our terrible devastating experience. May God Bless our girl she deserved much much better than Abbey Glenn!HOW DO SCREW THIS UP?? THIS IS YOUR ONLY BUSINESS AND YOU CAN"T EVEN DO THAT RIGHT!!Stay far away, once they screw up there is no turning back. We are still very troubled by this several months later and will be for years to come.

Cam DelGrippo

7 years ago

My vet uses Abbey Glen for their cremation services, and I'm all the way down in Delaware County! I was reassured by my vet that the people that they used for their cremation services were the kindest and best around. After having to put our elderly dog to sleep, I didn't really know what to expect from the cremation service. The one we had used for a family dog before, was a mass cremation service where you only got a certificate, unless you paid a ridiculous amount of money. Abbey Glen is affordable and top notch.When I got Jake back from the vet, he was in a beautiful wooden box, with his name engraved on a plate, which was incredibly touching, but that wasn't the least of it. What I hadn't expected, was that they also took an imprint of his paw and a clipping of his fur to be sent home before they cremated him. While it made me cry all over again, it was very touching and VERY appreciated.Thank you Abbey Glen, for doing what you do, and taking care of our pets in death the way we took care of them in life.

Jennifer Cruz

6 years ago

My family and I lost our dog in a devastating fire. I contacted my Vet and they reached out to Abbey Glen. They are so compassionate and I am so thankful for them. I will never forget them for their understanding of what my family is going thru. Because of them it has been a lot easier. They handled Sapphire with great care. Words can not describe how thankful we are for them. It didn't matter who I spoke with they are all so kind. I will always recommend them to anyone who may need their services. Thank you Abbey Glen for all that you do.

Andrew Gier

5 years ago

Our deceased cat Norma was sent to Abbey Glen by our vet for cremation. Abbey Glen did a wonderful job with our Norma's ashes. The ashes came in a clear wrapping inside a nice wooden urn with a name plate, a cremation certificate and the rainbow bridge poem. We also elected to get her paw prints which turned out beautiful! Abbey Glen is definitely a reputable pet crematory and is only one of a few in the area that are associated with the international association of pet cemeteries and crematories. They diffidently helped us by providing closure in our time of need.

Jessica Benko

3 years ago

There was a time I'd have given 5 stars and an amazing review. However things have drastically changed over the past few months. The clinic I work at has been doing business with Abbey Glen for a few years with no issues until recently. There have been numerous mistakes made since May but this past week was the most unforgivable one yet when they mixed up a 70lb dog with an 11 lb dog, the bigger one was for group cremation and the smaller one was private.We cannot even begin to understand how this mistake was made given the size difference of the 2 dogs. There is absolutely no way to fix this. You can offer all the apologies and refunds you want but it can never fix this mistake. There is absolutely NO room for errors in that line of business. Whoever owns this crematorium should honestly replace every single person who had a hand in this....from the driver mixing up the tags to the person doing the cremations to the person managing it all. Everyone at this location played a part in this and I do wonder if they ever had to say goodbye to their beloved pet and go through this. I hope no one ever has to face this kind of heartache because there are no words.

P

2 years ago

We received our dog's ashes today, and I need to say we are very disgusted. They returned to us a cheap plain wooden box and charged us $380. In the past we have received much nicer, painted wooden urns from this business. I don't know if they're trying to save money or what. Our dog deserves much better than this..

Kathia Benedito

a year ago

We lost our baby Reggi4 days ago and I got him back today. I want to thank you for your kindness and compassion during this difficult time. They really took care of my baby. Everything was professional. I would recommend them to all pet parents in the area. Thank you.

Nels Taber

3 years ago

Beyond devastated. We paid for a private cremation of our beloved dog, Lucy. The certificate in the box, when we picked it up, said it was another family's dog. Abbey Glen blamed the vet and offered to print another certificate. How will I ever know if we brought our Lucy home? I suggested they had a process problem, they said this doesn't happen often....that says we're not the only family that has had to deal with this. This seemly minor error is devastating. There will forever be a question when I look at that box. They don't seem to get that.

Joanne Sabo

5 years ago

When our 15 year -old dog, Cody, passed, we elected to have him individually cremated by Abbey Glen. His ashes were put in a beautiful wooden box with his name inscribed on a nameplate. It is a beautiful reminder of our boy. I can't thank Abbey Glen enough for making a very sad situation comforting for us. They were wonderful.

Lauren Griffith

5 years ago

I haven't even received Max's ashes back yet, but i'm already compelled to write a review about this wonderful company. I spoke with a woman today at Abbey Glen on the phone (I think her name was Gail, but i'm honestly not 100% sure) and she was an absolute angel and exactly what I needed during this difficult time. I wanted to add a keepsake onto the cremation service and she walked me through all my options and never made me feel rushed in making the decision (I honestly wanted one of everything). She was just so kind, gentle, and was able to relate to my pain from her own experience of losing a beloved pet. Thank you Abbey Glen for employing the kindest of people. I'm looking forward to receiving Max's ashes back and making a donation in his name.

Heather W

2 weeks agoNew

I didn't deal with this place directly. But indirectly through an animal hospital after making the difficult decision to euthanize my cat who was 18-20 years old. It's been one of the hardest things I've recently had to go through. I paid a total of $195 for the euthanasia and the cremation. The cremation itself was $125. Vet told me $120 on the phone but when I was there, they said $125. My local spca does a "semi private" cremation for $100. I believe its semi private because of how they separate the spaces with cinder blocks or bricks and do them all at once. And with the flame, its going to blow some around. I'm not sure how this place does it at all. But the two ashes are different colors. Google says thats because of how its actually done. Whatever. I just hope what I have is mine, at least mostly! Would prefer all but you really have no control over it or know for sure since you're not there through the process. Anyways, what I received back, was absolutely beautiful and thoughtful! Kitty came home in a nice wooden urn thats screwed shut on the bottom and even has a gold label to attach with his name on it! Theres a certificate of cremation also. The ashes and the urn are in a nice dark blue velvet bag. All inside a nice blue gift bag. When I picked him up, I noticed someone else with the same bag but a different, nicer, carved out, wooden urn. I didnt get a choice, but both were very nice. It was the last appointment of the day at the animal hospital so that can be why I didn't get a choice. I'm not sure how they do it. The euthanasia at the vet came with a paw print in foam in a small black box that I paid $13 for at the local SPCA. They put a small chunk of his hair in there too. I'm glad I decided to pay the extra $25 than what the spca charges for cremation! Which would have included me bringing Kitty home overnight before taking him to be cremated. That alone makes the extra money worth it.

Deb Slingluff

a month ago

The people that came to pick up my doggie who had died during the night. They were wonderful could not have been kinder. They carry her to the van and gave up time to say our goodbyes. We received her ashes yesterday and they did a paw print for us which is amazing. Everyone was so nice from phone calls to the end. They did a beautiful job with our girl Lucy!

Christine Schultz

5 months ago

I am so thankful and appreciative everyone at Abbey Glen. We had major trust issues with the vet that euthanized our dog. There was such miscommunication that I did not feel confident that they sent Abbey Glen the right dog. Kayla was amazing and coordinated for me to come down before he was cremated to ensure they had my guy. They were beyond respectful and helpful. They were able to cremate him that same day and I found a ton of comfort in getting him back home with us after a very long and stressful week of not knowing where he was. The ink prints and clay paw impression came out so nicely and is something I’ll treasure forever. Thank you so much for helping him and us find peace.

Katie Heil

5 months ago

I had to make the decision to say goodbye to my furbaby at an emergency vet visit. It was not planned, nor did I have any expectations that would be my last night with my pet. While I am sure this company takes great care in making sure our pets are respectfully cared for, the prices for memory keepsakes are ridiculous. It is clear they are a business more concerned about money than caring for grieving families. All I want is a simple paw print to remember my baby. But, it will cost over $70 for a simple ink paw print on cardstock and mailed to me because I live an hour and a half away. If I could, I would go make the print myself, but unfortunately, that was not and is not an option. I feel like my pet is being held hostage and I have to pay a ransom for a simple paw print. I lost my dog a year ago and the company that performed the cremation services charged nothing near these prices. In fact, I was given a complementory basic paw print. If I had had a choice, I would not have chosen this company. And now any tangible memory of my baby may be lost forever.

Tania Ortiz

10 months ago

If I could give more than 5 stars I would. You guys are absolutely amazing. Me and my husband can’t thank you enough.. We had 4 fur babies.. unfortunately our oldest Ghost passed away. We didn’t know what to do or who to call as we are new to this. We took him to an emergency pet hospital and they told us someone from Abbey Glen would reach out. Marilyn Muniz reached out to me and I just want to say thank you. You guys took your time with me as I am new to this. You all took very good care of my baby Ghost. The box I picked out was absolutely beautiful when I saw it. I can’t stop crying lol. I’m just happy my baby is home now. THANK YOU THANK YOU THANK YOU EVERYONE THERE AT ABBEY GLEN ❤️❤️🐾🐾My baby will always be remembered now.

MIgdalia Colon

8 months ago

My baby girl Lexus is home. She was 13yr oldChihuahua pomeranian and American Eskimo mix. She was a awesome beautiful soul I miss her dearly. You guys did a beautiful job I appreciate it highly recommend thank you so much for your service and help.

Sam Riley

a year ago

Abbey glen truly was the best I could have asked for when my beloved dog, Thor, passed away. They provided the absolute best after care I could have asked for and I know that he was handled with as much love, care, and compassion as he was when he was still with me. Extra props to the manager Sarah for making sure all of our needs were meant and that we received exactly what we wanted to commemorate our best friend! Losing a pet is never easy but abbey glen truly went above and beyond! It made the situation so much more bearable knowing that we had them in our corner and I cannot recommend them highly enough!

Melissa Thompson

a year ago

I want to thank the young lady who answered the phone the other day when I called. We lost our sweet boxer (Ruby) Sunday morning and I wished that I clipped some of her fur before we took her to the Animal Hospital. My family isn’t handling losing her well and I called asking if it was possible to get some of her fur for my daughter. The girl that answered the phone was so sweet and immediately put Ruby on hold until they made sure some of her fur was clipped. She also took it one step further to make sure the animal hospital took a paw print for us. Thank you all for your compassion during this horrible time. We received Ruby back today and everything is extremely professional. Your kindness is appreciated. She’s back in her spot on the couch. Thank you, The Thompson’s.

Doreen Prodgers

a year ago

Romeo, our beloved cat was with us 21 years and he deserved to be presented back to us in the best way possible. Romeo’s ashes were placed in a beautiful memorial box and the paw print was perfect and came in a nicely wrapped box with an elastic bow. The way the items were labeled, I am sure he was handled with care. Our other cat, Julius, who passed 8 years ago was also cremated at that location and his box and name plate isn’t as nice. Very happy with the detail and quality of Romeo’s box and paw print. 🐾

Wilma Dejesus

5 months ago

They send me a beautiful card a nice wooden box with his name and certificate of cremation. Thank you so much. This is Cesar he was 12 years old.

Jim W

6 years ago

My Vet offered Abbey Glen's services when our lovable rottie left us. I could not be more impressed with the results. We received a wood urn with his ashes, a paw print mold, a rainbow bridge letter and a card describing Abbey Glen's services and support system. Not that you want to ever have to use these services, but it's a part of life and the choice we make when we decide to make the trip through life with our best friends..ultimately knowing that we will probably out live them. We know that all the years of joy will be worth the heart wrenching pain when they leave us. Now that our big guy is back home and placed on the mantel we can begin the process of reliving his wonderful life. Thanks Abbey Glen.

Eddie Hales

4 years ago

Our 20 year old cat Dougal was sent to Abbey Glen to be cremated in July and today we received his ashes and we couldn't have been happier with the service. The ashes came back in a beautiful wooden box with a name plate to be adhered to the box. Unexpectedly, we also received a Paw Print keepsake too! This included his pawprints and a some of his fur which gave us the closure that we needed.Thank you Abbey Glen

Britta Goetz

8 years ago

I am - after 4 month - still not very good talking about the passing of my Kitty. She was my first pet and I miss her every day. I never had to deal with the passing of my own Pet before. Words fail to describe just how helpful and supporting Abbey Glen in Quakertown was. I'd drive 400 miles to have my Pet handled by them.I promised to my Kitty that I would watch and protect her and I wouldn't leave her at the Vet to be picked up by strangers. She died at home in the middle of Summer. I called Abbey Glen and - I believe his Name is Chuck - was incredibly helpful walking me through the next steps. He must have a 7th sense because he picked up all my emotions and talked to me exactly in the way I could handle the information at this point. If you want to - as I did - you can participate in every single step of the cremation process. They handled my Pet and me with utmost respect and care and gave me the priceless option to be there hence keep my promise to James.After saying good bye and I do believe they did extent my time there until I was ready to send her over the rainbow bridge I was allowed to place her in the casket and stay there during the entire process. I needed this exactly the way it was done. I will most certainly have all my Pets including my Horse cremated there. In all the sadness this place was a true blessing I am more than grateful for.

Jenn Franklin

a year ago

My Sharlee passed away 2 years ago and my vet stated they used Abby Glen. I received her urn a week later and My Sharlee is back where she belongs. The details of everything offered was amazing.

SANDY STUBITS

3 years ago

We had to put 2 of our dogs down within 11 days and our Vet uses Abby Glen cremation in Quakertown, Pa. Little did we know the lady that answered the phone cares nothing about a pet you just lost. She was rude and down right nasty. I was very upset about losing our dogs and the cremation place when we talked about the box they call beautiful was so disturbing to me, I called Valley Central to find out where they take pets for cremation. I was grateful to get a phone number to call. The place was called Cloud Nine Pet Services. I spoke to the owner Kevin and he heard in my voice how upset I was about the resting urn my beloved pet was put in. He was so compassionate and made me a beautiful urn for my dig to lay in peace. Below you will see 2 cremation urns. The first picture was from Cloud Nine Pet Services and the second was with Abby Glen. Which would you choose to have your pet laid to rest in peace in. I would never recommend Abby Glen to anyone. The person at Cloud Nine shows caring and compassion for your loss.

Renee Whitehouse

2 years ago

Abbey Glen has always done an amazing job. I've delivered 5 of my Furbabies to them over the years. Last April, Dr. Amy came to our home and did an amazing job of helping our family say goodbye to Ruby, our 12 year old Pitbul who was suffering with cancer.The staff on the phone, when I called to make the appointment, were very patient as it was a difficult call and my emotions and thoughts were all over.Dr. Amy -- AN ANGEL!!!! Our family laid with Ruby as she peacefully closed her eyes, had one last dream narrarated by Dr Amy, until she took her final breath. I have no words, but I thanked God for Dr. Amy! She even followed up with us through email and even gave us info on how to deal with the living pets' grief over Ruby.Then I lost my Pepper a few days before Christmas 2021. He died at home, seizure.I loved all my animals, but not like Pepper. He stole my heart the minute we locked eyes, It's difficult for me to write this even now. Pepper dealt with seizures and hospital er visits and vets his whole 7 year little life. I will never get over his loss. I was honored to be his mommy and ao very blessed to have that lovable little creature in my life.. He was always a good boy! I didn't deserve him! I've takenDr. Amy up on a grief group she told us about with Ruby. I was gonna need it with Pepper, my Pooh BearWhat I want to say about that experience is regarding Samantha. I escorted Pepper to Abby Glen myself as I could not bear to leave him at the get for pick up and drop off. I love him so much it was unbearable to part. I ran into a technical issue when I got there that would require me to leave and come back after the weekend. It would have been devastating for me. I was a hot mess! Samantha took care of it and prevented me from enduring anymore pain regarding Pepper, and I will forever be grateful to her for that.Abbey Glen takes the worry and fear out of putting your four legged bestie to rest.

PARTNERS! Canines

2 years ago

This review is not from Partners Canines, it is from the owner of Flynn..Thank you for your kindness and sympathy when I brought my little guy Flynn to you. I received his ashes back to day. His little wood box with his name plate is really nice and his paw print is perfect. Thank you for what you do. Judy

Cindee Porter

4 years ago

My 16 year old dog Rylee was sent to Abbey Glen for cremation after his death last week. I called and ordered a paw print remembrance - the male I spoke with on 9/17/2020 described the paw print as coming in a case with a place to insert my pet's photo - same as what was pictured in their brochure. What I received today (for almost twice the price in the brochure) was a paw print in a VERY CHEAP thin cardboard-type material case, nowhere for a photo, etc. I called Abbey Glen and spoke to the same male whom I spoke to last week. He said there's nothing that can be done - I asked why he had described the case with photo, etc. & he had no explanation. Upsetting bait & switch!

Jean Halbleib

3 years ago

My precious kamber passed away October 2020 from cancer and I decided on cremation. I believe Abbey Glen did an amazing job. The container I received with her ashes was absolutely gorgeous. I appreciate the attention to detail on the card I received with the package. Thank you. ❤

Nina Aniskevich

3 years ago

I received the most plain urn from here on 10/9/21. I had five pets cremated in the past and received beautiful wooden urns with names attached to it. This was a wooden oak box, no name attached that looks like it was purchased from the Dollar Store. It was a discontinued urn on the website for $45. When I called Abbey Glen directly to inquire about exchanging it for an urn of same value I was told that it was not allowed and I would need to pay $45 which I am not doing. I hope management decides to take a look at the quality of urns being sent to grieving families.

Ed Miller

a year ago

I read a few bad reviews about Abbey Glen in Quakertown and was thinking of not taking our dog there that had passed away. I am extremely glad I did not listen to the people complaining about the box THEY selected was not what they wanted or someone did not answer their call right away. Given that we had lost our dog of 12 years I can honestly say we had no issues. The girl on the phone was EXTREMELY helpful. After getting off the call with her we came and dropped our dog off. They told us she would be ready for pick up in 2 / 3 hour and that they would call me. Sure enough I got the call a little later that afternoon and we came and picked up her remains. Again the girl there was super nice. The circumstances losing an animal after 12 year is horrible. They made a horrible experience easy. I wish my girl were still alive today. THANK YOU ABBEY GLEN Dec 2023

Kelly Pich

a year ago

Abby Glen did a fantastic job on presenting the ashes of our beloved boxer Roxi. The box is beautiful along with her paw print, some of her fur and a cremation certificate. The urn came in a beautiful velvet bag and so did her paw print. I did not know what to expect and we are extremely pleased how they honored our Roxi. Thank you!

Rosalie Dimovitz

10 months ago

My doggie "Giaonni" passed on March 21. Abbey Glenn Memorial Services took care of her cremation. I just wanted to let you know how much I deeply appreciate your care of my little princess.From the urn,blue velvet bag, certificate of cremation,grief booklet & timely manner of Giaonni back to me. She was my World. God Bless you & staff. Rosalie Dimovitz

Justyna Kruk

a year ago

I didn't know how much I needed the pamphlets you included, "coping with loss of a companion animal" and " understanding grief". The paw print that was in the package is perfect. I knew it was hers because she always sported long nails. Thank you for a quick and semi painless delivery. I miss her so much.

Gary Friedman

2 years ago

My beloved Sweetie passed away peacefully at home this past February just shy of her 17th birthday. I took her to my Vet to arrange for her cremation. I signed the Abbey Glen Authorization Release Form which clearly indicated my request for a private cremation. When five weeks had passed and I had not received her ashes, I called Abbey Glen and was devastated to hear that she had been given a Group Cremation. They blamed it on the Vet.I contacted my Vet's office and when they followed up with Abbey Glen they were told that it was their driver's error, citing his inexperience and Pandemic related issues in finding qualified drivers. My Vet apologized and refunded my money.I sent an email to Abbey Glen to express my distress that this had happened and to get some assurance that they would take measures to assure that this would not happen again to some unsuspecting pet owner. They never replied. They never apologized.I would give them zero stars in this review were it possible, but it won't post unless I select at least one. It is my hope that in reading this and other similar negative reviews of Abbey Glen, no pet owner in future will fall victim to their callous ineptitude.There is no excuse for their failures, Pandemic or not. They are handling the last remains of cherished family members. They have an inherent obligation to guarantee that their client's requests are carried out correctly and faithfully. Nothing less is acceptable. Theirs is not a pizza delivery service. There is no room for error!

Melissa Shea

4 years ago

When our beloved dog Rusty died we were looking for a place to take him to get cremated. The staff at Abbey Glen were absolutely amazing and made us feel like they would treat him with the love and respect of family. Thank you for the beautiful paw print keepsake box, urn and poem. It's never easy to go through this but they made the transition as memorable and positive as possible. We highly recommend them and we very happy with their service.

Marc

6 years ago

Abbey Glen prepared the remains of our little dog. Her ashes were returned to us in a tasteful faux-wood plastic urn box which included a name plate, along with a small box containing an imprint of her paw, and a comforting, sympathetic letter explaining that she was individually cremated. The entire assemblage was more than we expected, and certainly what we needed. Abbey Glen clearly wants you to know that your pet was well-cared for by them even after death, which is indeed reassuring. We always wanted the best for our friendly, happy little dog. My family feels that the last people who handled her gave her exactly that.

Joan

7 years ago

My family and I recently had to make the devastating decision to let our puppy Rest In Peace. We had our precious little chihuahua for a very long but amazing 18 years. Our vet dealt with abbey glen for their cremation services, and I could not ask for a better experience, though hard as it was. I was reassured that our puppy would be picked up by Abbey Glens driver and was delivered back to the vet by Abbey Glen, no mailing or delivery service was involved. They gave me a beautiful paw print memory keepsake and some fur, and I chose to have a nicer urn for my puppy, which was beautiful. You have the ability to purchase paw prints and different urns should you wish to have something aside from the standard urn.Chuck, from Abbey Glen was kind, compassionate, and beyond caring, all the things you need in your moments of sadness. He went above and beyond for my family. In one of the saddest times in my life, he has left me with some comfort. I know my puppy was cared for by this business and he truly cares for the animals and the families they belong too.I don’t think I could ever express the amount of gratitude I have for his help, I will carry it for a lifetime. - Joanie S.

john wrazien

2 years ago

The experience of losing a pet can be a very emotional event. Deciding how to preserve what remains of memories is even more difficult. I decide to go with my Vet's recommendation of using their provider, Abbey Glen for my Apollo. When Apollo was returned, the urn that they provided was horrible! Wood is ugly & unstainable! Looking at recent reviews, they are mostly 1 star. Prior to this year, reviews were outstanding!After a call to Abbey, an associate told me that they had a business change in past year which possibly, coincides with the horrible recent reviews on many aspects of their services. I forwarded this information to my Vet!1st pic is an older Abby Glen urn. 2nd is recent.

Anne S

4 years ago

WOW where do i start....my vet sent my beloved cat to be cremated and she was received back in a beautiful cherry box with a gold plate with her name engraved on it as well as a beautiful card with a beautiful saying. I ordered an urn but sent it right back once i saw how she came back to me. I will definitely use Abbey Glen in the future. Thank you so much for making my still broken heart feel a little bit better. Knowing I will see her again one day one the other side of the rainbow bridge 😻

Karen Dorman

4 years ago

I just want to thank the staff at Abbey Glen for taking care of our girl. Our dog Charlotte passed away October 4th and her cremation was finished October 6th. Our vet uses this company as an outside service. We received her back a week later. Everything was packaged beautifully. I can’t thank your company enough!

Sam Warner

4 years ago

The vet office my cat passed at uses this place. I got my love back a week after he passed. They put him in a beautiful wooden box. With his paw print in a beautiful case. I was a mess the day he passed i forgot to take his collar off. They sent his collar back with his ashes. I would definitely recommend other use them.

ang s

3 years ago

we trusted them with my DEAD DOG and they forgot to give us the paw print we payed for A WEEK OR TWO IN ADVANCE. now we have no paw print for our dog and we’re so upset. will never trust these people with my dogs again. i’ve also read multiple reviews and all this place does is forgot the paw prints. thanks Abbey Glen now i have my dogs ashes with no paw print as a memory.

AS Pro

3 years ago

My friend's childhood dog died and Abbey Glen did not provide the proper service to this grieving family. Her family ordered a paw print and never received it. Now they are even more distraught. This pure negligence is a disgrace and this place should be avoided at all costs. If you value your dog don't take them here.

Lauren Edwards

4 years ago

Called the day I had my dog put down at the vet. Nobody answered so I left a message with my name and phone number saying I would like to order some things of my dog’s paw prints. They never returned my phone call so I was unable to receive anything other than his ashes. When I went to pick up the box at my vet’s office they wrote the wrong name of the companion on the card and on the box. Did not need anything else to upset me at a time like this but of course, they did.

Pamela Diaz

4 years ago

They did a wonderful job making sure that our beloved, Prometheus's ashes were separate for our oldest child who lives out of state for school. They also gave us a beautiful paw print, and they did not clean our dog's paw, which honestly, is such a representation of him and his love for the outdoors! Thank you for that small detail.

navoscutious

6 years ago

I had an "attended cremation" for my 15 year old Husky mix, who died in April. My vet, French Creek Veterinary Hospital in Pottstown PA, has used Abbey Glen for years, so that is how I learned about the facilities.Very dignified and soothing environment, my dog's remains were on a nice catafalque in a private room, I was able to spend some time with her and say a last goodbye. Then they took her into the cremation area, which I was able to view through a large glass window while I waited in a second private sitting room. Doug, who is the administrator, and Josh, who is a cremation technician, were both very gentle and respectful. I watched the whole process, and asked for some specific bone fragments that were left after the cremation process, and before the final remnants were ground up. Josh was very kind in selecting them out for me, and putting them in a small basket that I had brought.Absolutely the best in every respect, these people at Abbey Glen have my deepest gratitude for providing a facility like this. Thank you.

Antonio montuori

4 years ago

Disgraceful job. High don’t recommend. This is the first time I’ve ever left a review for any company online. The issue is so deer to the heart. We did not receive what we ordered and our forever remembrance of loved pet can not be undone. We called to verify that ink paw prints would be taken and paid to include an additional. INSTEAD we received 3 clay molds. On top of that, we paid for ONE framed clay mold. This company should be in the field of perfecting their job. The irresponsible person who did the crematory for our pet should be fired.

Elly Pritchard

5 years ago

So very happy that AbbyGlen handled our Ranger's cremation. Just a beautiful place. And the rosewood box with his plate on it is beautiful. We got his nose print, and they did his pawprint. Thank you so much Abby Glen for all you did for our boy.

LORI LEVENGOOD

6 years ago

Our vet Dr. Silberman, recommended Abbey Glen for our beloved Siamese cat Kenzie. I am very pleased with the attention to detail Abbey Glen gave to Kenzie. The caring touch with a certificate with the Rainbow Bridge, beautiful box, plaque with her name and the professional packaging in which we received Kenzie.I recommend Abbey Glen as a final act of love for your beloved pet.Thank you to the Cooke Family.The Levengood Family

JT

3 years ago

Stay away from the Quakertown location if you love your family member (pet), as much as we did. I would not believe the positive reviews knowing what happened to us, I would now focus on the negative ones!We were supposed to get ink paw prints and that NEVER happened. The right and left clay paw prints we got look identical. They looks nothing like her authentic molded print taken at the hospital the night she passed away.I asked if the ashes they gave us were truly her ashes and the manager said "Of Course they are." What do you think she would say, No, they are some other dog's ashes we screwed up? My gut told me she was not being honest.They have no idea what's going on there. Your loved one checks in and who knows what truly happens after that. Unless you have eyes on your loved one from entry to exit, I would not trust these people. I should have buried her in our back yard, at least I would know for sure where her remains are.Their way of handling devastating mistakes is to reimburse you. They can stick that money, no money can fix such a devastating error as this.We thought everything was going to be fine because we called and spoke directly to them before they even picked our girl up from the vet. We spoke to them SEVERAL times while she was waiting to be processed, they were WELL aware of our wishes.I had to leave this review after reading a few other negatives that sounded just like our terrible devastating experience. May God Bless our girl she deserved much much better than Abbey Glenn!HOW DO SCREW THIS UP?? THIS IS YOUR ONLY BUSINESS AND YOU CAN"T EVEN DO THAT RIGHT!!Stay far away, once they screw up there is no turning back. We are still very troubled by this several months later and will be for years to come.

Cam DelGrippo

7 years ago

My vet uses Abbey Glen for their cremation services, and I'm all the way down in Delaware County! I was reassured by my vet that the people that they used for their cremation services were the kindest and best around. After having to put our elderly dog to sleep, I didn't really know what to expect from the cremation service. The one we had used for a family dog before, was a mass cremation service where you only got a certificate, unless you paid a ridiculous amount of money. Abbey Glen is affordable and top notch.When I got Jake back from the vet, he was in a beautiful wooden box, with his name engraved on a plate, which was incredibly touching, but that wasn't the least of it. What I hadn't expected, was that they also took an imprint of his paw and a clipping of his fur to be sent home before they cremated him. While it made me cry all over again, it was very touching and VERY appreciated.Thank you Abbey Glen, for doing what you do, and taking care of our pets in death the way we took care of them in life.

Jennifer Cruz

6 years ago

My family and I lost our dog in a devastating fire. I contacted my Vet and they reached out to Abbey Glen. They are so compassionate and I am so thankful for them. I will never forget them for their understanding of what my family is going thru. Because of them it has been a lot easier. They handled Sapphire with great care. Words can not describe how thankful we are for them. It didn't matter who I spoke with they are all so kind. I will always recommend them to anyone who may need their services. Thank you Abbey Glen for all that you do.

Andrew Gier

5 years ago

Our deceased cat Norma was sent to Abbey Glen by our vet for cremation. Abbey Glen did a wonderful job with our Norma's ashes. The ashes came in a clear wrapping inside a nice wooden urn with a name plate, a cremation certificate and the rainbow bridge poem. We also elected to get her paw prints which turned out beautiful! Abbey Glen is definitely a reputable pet crematory and is only one of a few in the area that are associated with the international association of pet cemeteries and crematories. They diffidently helped us by providing closure in our time of need.

Jessica Benko

3 years ago

There was a time I'd have given 5 stars and an amazing review. However things have drastically changed over the past few months. The clinic I work at has been doing business with Abbey Glen for a few years with no issues until recently. There have been numerous mistakes made since May but this past week was the most unforgivable one yet when they mixed up a 70lb dog with an 11 lb dog, the bigger one was for group cremation and the smaller one was private.We cannot even begin to understand how this mistake was made given the size difference of the 2 dogs. There is absolutely no way to fix this. You can offer all the apologies and refunds you want but it can never fix this mistake. There is absolutely NO room for errors in that line of business. Whoever owns this crematorium should honestly replace every single person who had a hand in this....from the driver mixing up the tags to the person doing the cremations to the person managing it all. Everyone at this location played a part in this and I do wonder if they ever had to say goodbye to their beloved pet and go through this. I hope no one ever has to face this kind of heartache because there are no words.

P

2 years ago

We received our dog's ashes today, and I need to say we are very disgusted. They returned to us a cheap plain wooden box and charged us $380. In the past we have received much nicer, painted wooden urns from this business. I don't know if they're trying to save money or what. Our dog deserves much better than this..

Kathia Benedito

a year ago

We lost our baby Reggi4 days ago and I got him back today. I want to thank you for your kindness and compassion during this difficult time. They really took care of my baby. Everything was professional. I would recommend them to all pet parents in the area. Thank you.

Nels Taber

3 years ago

Beyond devastated. We paid for a private cremation of our beloved dog, Lucy. The certificate in the box, when we picked it up, said it was another family's dog. Abbey Glen blamed the vet and offered to print another certificate. How will I ever know if we brought our Lucy home? I suggested they had a process problem, they said this doesn't happen often....that says we're not the only family that has had to deal with this. This seemly minor error is devastating. There will forever be a question when I look at that box. They don't seem to get that.

Joanne Sabo

5 years ago

When our 15 year -old dog, Cody, passed, we elected to have him individually cremated by Abbey Glen. His ashes were put in a beautiful wooden box with his name inscribed on a nameplate. It is a beautiful reminder of our boy. I can't thank Abbey Glen enough for making a very sad situation comforting for us. They were wonderful.

Lauren Griffith

5 years ago

I haven't even received Max's ashes back yet, but i'm already compelled to write a review about this wonderful company. I spoke with a woman today at Abbey Glen on the phone (I think her name was Gail, but i'm honestly not 100% sure) and she was an absolute angel and exactly what I needed during this difficult time. I wanted to add a keepsake onto the cremation service and she walked me through all my options and never made me feel rushed in making the decision (I honestly wanted one of everything). She was just so kind, gentle, and was able to relate to my pain from her own experience of losing a beloved pet. Thank you Abbey Glen for employing the kindest of people. I'm looking forward to receiving Max's ashes back and making a donation in his name.

Jim W

6 years ago

My Vet offered Abbey Glen's services when our lovable rottie left us. I could not be more impressed with the results. We received a wood urn with his ashes, a paw print mold, a rainbow bridge letter and a card describing Abbey Glen's services and support system. Not that you want to ever have to use these services, but it's a part of life and the choice we make when we decide to make the trip through life with our best friends..ultimately knowing that we will probably out live them. We know that all the years of joy will be worth the heart wrenching pain when they leave us. Now that our big guy is back home and placed on the mantel we can begin the process of reliving his wonderful life. Thanks Abbey Glen.

Eddie Hales

4 years ago

Our 20 year old cat Dougal was sent to Abbey Glen to be cremated in July and today we received his ashes and we couldn't have been happier with the service. The ashes came back in a beautiful wooden box with a name plate to be adhered to the box. Unexpectedly, we also received a Paw Print keepsake too! This included his pawprints and a some of his fur which gave us the closure that we needed.Thank you Abbey Glen

Britta Goetz

8 years ago

I am - after 4 month - still not very good talking about the passing of my Kitty. She was my first pet and I miss her every day. I never had to deal with the passing of my own Pet before. Words fail to describe just how helpful and supporting Abbey Glen in Quakertown was. I'd drive 400 miles to have my Pet handled by them.I promised to my Kitty that I would watch and protect her and I wouldn't leave her at the Vet to be picked up by strangers. She died at home in the middle of Summer. I called Abbey Glen and - I believe his Name is Chuck - was incredibly helpful walking me through the next steps. He must have a 7th sense because he picked up all my emotions and talked to me exactly in the way I could handle the information at this point. If you want to - as I did - you can participate in every single step of the cremation process. They handled my Pet and me with utmost respect and care and gave me the priceless option to be there hence keep my promise to James.After saying good bye and I do believe they did extent my time there until I was ready to send her over the rainbow bridge I was allowed to place her in the casket and stay there during the entire process. I needed this exactly the way it was done. I will most certainly have all my Pets including my Horse cremated there. In all the sadness this place was a true blessing I am more than grateful for.

Jenn Franklin

a year ago

My Sharlee passed away 2 years ago and my vet stated they used Abby Glen. I received her urn a week later and My Sharlee is back where she belongs. The details of everything offered was amazing.

SANDY STUBITS

3 years ago

We had to put 2 of our dogs down within 11 days and our Vet uses Abby Glen cremation in Quakertown, Pa. Little did we know the lady that answered the phone cares nothing about a pet you just lost. She was rude and down right nasty. I was very upset about losing our dogs and the cremation place when we talked about the box they call beautiful was so disturbing to me, I called Valley Central to find out where they take pets for cremation. I was grateful to get a phone number to call. The place was called Cloud Nine Pet Services. I spoke to the owner Kevin and he heard in my voice how upset I was about the resting urn my beloved pet was put in. He was so compassionate and made me a beautiful urn for my dig to lay in peace. Below you will see 2 cremation urns. The first picture was from Cloud Nine Pet Services and the second was with Abby Glen. Which would you choose to have your pet laid to rest in peace in. I would never recommend Abby Glen to anyone. The person at Cloud Nine shows caring and compassion for your loss.

Renee Whitehouse

2 years ago

Abbey Glen has always done an amazing job. I've delivered 5 of my Furbabies to them over the years. Last April, Dr. Amy came to our home and did an amazing job of helping our family say goodbye to Ruby, our 12 year old Pitbul who was suffering with cancer.The staff on the phone, when I called to make the appointment, were very patient as it was a difficult call and my emotions and thoughts were all over.Dr. Amy -- AN ANGEL!!!! Our family laid with Ruby as she peacefully closed her eyes, had one last dream narrarated by Dr Amy, until she took her final breath. I have no words, but I thanked God for Dr. Amy! She even followed up with us through email and even gave us info on how to deal with the living pets' grief over Ruby.Then I lost my Pepper a few days before Christmas 2021. He died at home, seizure.I loved all my animals, but not like Pepper. He stole my heart the minute we locked eyes, It's difficult for me to write this even now. Pepper dealt with seizures and hospital er visits and vets his whole 7 year little life. I will never get over his loss. I was honored to be his mommy and ao very blessed to have that lovable little creature in my life.. He was always a good boy! I didn't deserve him! I've takenDr. Amy up on a grief group she told us about with Ruby. I was gonna need it with Pepper, my Pooh BearWhat I want to say about that experience is regarding Samantha. I escorted Pepper to Abby Glen myself as I could not bear to leave him at the get for pick up and drop off. I love him so much it was unbearable to part. I ran into a technical issue when I got there that would require me to leave and come back after the weekend. It would have been devastating for me. I was a hot mess! Samantha took care of it and prevented me from enduring anymore pain regarding Pepper, and I will forever be grateful to her for that.Abbey Glen takes the worry and fear out of putting your four legged bestie to rest.

PARTNERS! Canines

2 years ago

This review is not from Partners Canines, it is from the owner of Flynn..Thank you for your kindness and sympathy when I brought my little guy Flynn to you. I received his ashes back to day. His little wood box with his name plate is really nice and his paw print is perfect. Thank you for what you do. Judy

Cindee Porter

4 years ago

My 16 year old dog Rylee was sent to Abbey Glen for cremation after his death last week. I called and ordered a paw print remembrance - the male I spoke with on 9/17/2020 described the paw print as coming in a case with a place to insert my pet's photo - same as what was pictured in their brochure. What I received today (for almost twice the price in the brochure) was a paw print in a VERY CHEAP thin cardboard-type material case, nowhere for a photo, etc. I called Abbey Glen and spoke to the same male whom I spoke to last week. He said there's nothing that can be done - I asked why he had described the case with photo, etc. & he had no explanation. Upsetting bait & switch!

Jean Halbleib

3 years ago

My precious kamber passed away October 2020 from cancer and I decided on cremation. I believe Abbey Glen did an amazing job. The container I received with her ashes was absolutely gorgeous. I appreciate the attention to detail on the card I received with the package. Thank you. ❤

Nina Aniskevich

3 years ago

I received the most plain urn from here on 10/9/21. I had five pets cremated in the past and received beautiful wooden urns with names attached to it. This was a wooden oak box, no name attached that looks like it was purchased from the Dollar Store. It was a discontinued urn on the website for $45. When I called Abbey Glen directly to inquire about exchanging it for an urn of same value I was told that it was not allowed and I would need to pay $45 which I am not doing. I hope management decides to take a look at the quality of urns being sent to grieving families.

Krista Rae Lally

2 years ago

They didn’t reply to emails or website submissions. The call back number doesn’t work. Our dog was cremated the same day they got him. No one replied to us. Our emails bounced back. We did everything to try to get a paw print made but it was too late.Our hearts are broken. There is no rectifying this. He’s gone forever.I don’t want anyone else to go thru the same unnecessary pain.

Susan Rulli

a year ago

I just got my cat back & the box is so small & his ashes are so tight in it that u can't open it u have to slide it open. The box is only 5 inches & my other ones are 8 inches from different place & there was only 1 paw prink on a card from the vets office. Very disappointed 😞.

glitterfreak84

2 years ago

I just got my cat caleb remains back and it’s cheap oat box. I had to put his plate name on myself. My other boxes of my pets that pass away I can actually open them. This one i have screw bottom of it to open it. This is a shame cuz he’s my best cuddling cat who I loved more then anything. I had special bond with him they use a cheap box to give him back to me.

Alan Bleam

4 years ago

I am guessing that we were the “anomaly” that occurs once in a while. You came highly recommended by a co-worker that has used your service at least 2 times. Our lab-mix, Ninetyfive passed away on June 12. We were expecting it due to illness, but it still was hard. We were welcomed and received wonderfully by the staff at the time we took her for her final car ride. We spent the week of June 14th awaiting the call that would let us know that Ninetyfive had been cremated. The call never came. I did not expect that I would need to call. Today (6/22) I called. “Oh, yes, she is ready for pick up, she was cremated the same day, you brought her in” John told me. I asked, “shouldn’t someone have called?” “Well, typically they do.” That was it. He left me hanging. No oops, no sorry, just a feeble attempt at justification. I called back after talking with my wife to let them know we were on our way and what did we need to do because of the pandemic.Upon arrival, John came outside with the bag with the wooden box containing the bag with Ninetyfive’s ashes, paw print and certificate. I thanked him, and again asked “shouldn’t someone have called as soon as she was complete?” John again said, “we typically do, maybe we had the wrong phone number?” They were given email, landline house phone and cell phone when we dropped her off.Then to complete the “package”, everything that referenced Ninetyfive was spelled incorrectly. Certificate, brass label and printed ID label (actually 2 different incorrect versions over 3 items/documents) I specifically spelled it for them verbally and written/highlighted on their paperwork when we dropped her off.Ninetyfive got her name because we found her along the white line of ROUTE 95 in Georgia in 2009 while traveling to Florida. She was 4lbs. 14 oz and had made the “great escape”. It was a unique situation, for a unique dog, and required a unique name.And finally, her paw print was taken too far forward on the cast. The two center nail prints and the fronts of two toes are hidden beneath the border of the frame it is encased in, you can barely see it. We trust that your care for her was the best. We do not want to disparage anyone, but felt the need to call out these quality control measures to keep it from occurring again. Thank you.June 25, 2020: Kristen called us to personally follow up on my review. She offered her sincerest apology and assured us that this is not the way they normally care for those they do business with. We appreciated her genuine concern. As I stated in my review, my hope was to alert them and others to the sensitivity of the situation. Thank you again for your care for Ninetyfive and your follow up with us to address our concerns.

Karen Sautter

4 years ago

Abbey took care of my two fur babies when they passed over to rainbow bridge. The wooden box is beautiful. We find great comfort having them here with us at home.

Aggie Amato

3 years ago

DO not go to Abbey Glenn in Quakertown what they did to my Dog is disgraceful I paid for a private cremation for my dog the service that Gina the office manager gave us as a family was horrific !!! Stay away the abbey Glenn in Quakertown PA does not care about your grief or your animal bury your animal yourself!!! They do not care !!!

Donna Reimold

2 years ago

We just got our beloved baby girl back, the urn is very plain, not what I expected, had others cremated elsewhere and the urns were beautifully engraved, I pray it's her ashes, they did a paw print it is nice, I just know she's in heaven so that's all that matters 💔🐕❤🌹🌹🌹🌹

Sabrina Krasniak

4 years ago

Updated review:All mistakes were more than made up for!All replacement items were beautiful.The card they just sent me was so thoughtful.Dahlilas new Urn and Tag and Certificate were absolutely beautiful.Reccomended!

Jillian Mackreth

a year ago

This place is so pathetic. Can’t go on any of their websites, can’t get in touch with anyone to order the offerings for the pets. It is so upsetting that I am sending my cat for a cremation and the company can’t even answer phone calls. This just shows how much they care about animals. They truly don’t.

Queenie B

2 years ago

I just received my princess back And I must say the wooden urn did disappointed me I definitely going to replace that and also I don't received the rainbow poem which it stated so I will print it out myself I give it two star because the packages but beside that I'm upset

Karen Dorman

4 years ago

I just want to thank the staff at Abbey Glen for taking care of our girl. Our dog Charlotte passed away October 4th and her cremation was finished October 6th. Our vet uses this company as an outside service. We received her back a week later. Everything was packaged beautifully. I can’t thank your company enough!

Sam Warner

4 years ago

The vet office my cat passed at uses this place. I got my love back a week after he passed. They put him in a beautiful wooden box. With his paw print in a beautiful case. I was a mess the day he passed i forgot to take his collar off. They sent his collar back with his ashes. I would definitely recommend other use them.

ang s

3 years ago

we trusted them with my DEAD DOG and they forgot to give us the paw print we payed for A WEEK OR TWO IN ADVANCE. now we have no paw print for our dog and we’re so upset. will never trust these people with my dogs again. i’ve also read multiple reviews and all this place does is forgot the paw prints. thanks Abbey Glen now i have my dogs ashes with no paw print as a memory.

AS Pro

3 years ago

My friend's childhood dog died and Abbey Glen did not provide the proper service to this grieving family. Her family ordered a paw print and never received it. Now they are even more distraught. This pure negligence is a disgrace and this place should be avoided at all costs. If you value your dog don't take them here.

Lauren Edwards

4 years ago

Called the day I had my dog put down at the vet. Nobody answered so I left a message with my name and phone number saying I would like to order some things of my dog’s paw prints. They never returned my phone call so I was unable to receive anything other than his ashes. When I went to pick up the box at my vet’s office they wrote the wrong name of the companion on the card and on the box. Did not need anything else to upset me at a time like this but of course, they did.

Pamela Diaz

4 years ago

They did a wonderful job making sure that our beloved, Prometheus's ashes were separate for our oldest child who lives out of state for school. They also gave us a beautiful paw print, and they did not clean our dog's paw, which honestly, is such a representation of him and his love for the outdoors! Thank you for that small detail.

navoscutious

6 years ago

I had an "attended cremation" for my 15 year old Husky mix, who died in April. My vet, French Creek Veterinary Hospital in Pottstown PA, has used Abbey Glen for years, so that is how I learned about the facilities.Very dignified and soothing environment, my dog's remains were on a nice catafalque in a private room, I was able to spend some time with her and say a last goodbye. Then they took her into the cremation area, which I was able to view through a large glass window while I waited in a second private sitting room. Doug, who is the administrator, and Josh, who is a cremation technician, were both very gentle and respectful. I watched the whole process, and asked for some specific bone fragments that were left after the cremation process, and before the final remnants were ground up. Josh was very kind in selecting them out for me, and putting them in a small basket that I had brought.Absolutely the best in every respect, these people at Abbey Glen have my deepest gratitude for providing a facility like this. Thank you.

Antonio montuori

4 years ago

Disgraceful job. High don’t recommend. This is the first time I’ve ever left a review for any company online. The issue is so deer to the heart. We did not receive what we ordered and our forever remembrance of loved pet can not be undone. We called to verify that ink paw prints would be taken and paid to include an additional. INSTEAD we received 3 clay molds. On top of that, we paid for ONE framed clay mold. This company should be in the field of perfecting their job. The irresponsible person who did the crematory for our pet should be fired.

Elly Pritchard

5 years ago

So very happy that AbbyGlen handled our Ranger's cremation. Just a beautiful place. And the rosewood box with his plate on it is beautiful. We got his nose print, and they did his pawprint. Thank you so much Abby Glen for all you did for our boy.

LORI LEVENGOOD

6 years ago

Our vet Dr. Silberman, recommended Abbey Glen for our beloved Siamese cat Kenzie. I am very pleased with the attention to detail Abbey Glen gave to Kenzie. The caring touch with a certificate with the Rainbow Bridge, beautiful box, plaque with her name and the professional packaging in which we received Kenzie.I recommend Abbey Glen as a final act of love for your beloved pet.Thank you to the Cooke Family.The Levengood Family

Shane Richard

4 years ago

For the tough time we had with losing our dog "Cocoa", we love to thank Abbey Glen and all the employees for the comfort and sympathy. We highly recommend them.

Iris Gallelli

2 years ago

My beloved max was riding in a FedEx truck since the 27 of June. The only reason I’m giving 3 stars it because they gave us a better urn.

terri quick

3 years ago

This is my first time cremation and i was expecting a simple wood box but what i received was beyond beautiful it was a cherry mahogany wood carved box and a paw print keep sake with her actual paw print and my girl had some big tubs it came with photo placement and a swatch of my cera's hair which still smelled like her god im balling they did better than i ever expected this place exceeded my expectations and im truly grateful for the care and thoughtfulness they showed god thank you for abbeyglen

Michael Haines

4 years ago

Warning stay clear of this place .tjeir incompetence has cause me a lot of undue stress .dealing with the closure of the death of my pet .Sheamus was diagnosed with Lymphoma on June 2Oth and had to be euthanized on june 24th at the Pennsylvania SPCA he could no longer eat stand or walk .Abbey Glen picked him up on June 30th and he was cremated on July1st when I spoke with Gail on June 26th asking when Sheamus will be picked up from the Pennsylvania SPCA and she asked you f there was additional services we wanted .before Sheamus was cremated we choose a paw print $16.91 and a lock of his hair and I gave her my debit card number and she said it would not be charged until it was done and charged on July 2 nd .I called on July 3 rd and spoke with John asking for a tracking number and was told I would receive the ashes/paw print/ lock of hair on Monday July6th he gave me no tracking number I called again on Monday and spoke with Gail asking for a tracking number she said she will call me back with a tracking number .she called back say they lost /misplaced the paw print and lock of hair .I asked if they lost them or was they never was done she said misplaced .I assumed they would find them .she called back saying that it was just never done and my money was out back on my card $16.91 on July 7th Gail’s apology was worthless .the incompetence of this business is unbelievable .they have cause me undue stress in dealing with the closure of my pets death and I also believe because it was only a $16.91 paw print meant nothing to them .no big loss to them.I also believe they already knew what happed when I called on Friday July 3 rd which is why John lies to me saying I would receive everything Monday July 6th .what they did was inexcusable and disgusting and I am sure this is not the first time this has happed at this business Be warned stay clear of this place !!!!!!!!!!!!!

Angela Spadaro

3 years ago

never ever use this place Abbey Glenn Look for my name on google review all this place is a money pit for Veterinarians!! and Abbey glen they do not care for your animals like they claim, anyone wanting to contact me send me a private message at dreamsounds @ comcast.net I will tell you what they are about !!!!we are taking legal action against them !!!

Steve Weissflog

8 years ago

We were beyond grief when our rabbit did not survive his surgery but when we received his ashes back we saw that they treated him with so much respect that it gave us such comfort that total strangers realized how much he meant to us. Thank you for that.

Cherie Sirk

5 years ago

I want thank you for condolences & The cremation of my beloved furbaby Coda my heart is broken she was my best friend for 15 yearsI just received her ashes back today & in a beautiful mahogany box with a brass name plate 💓🐾🐶

samantha church

5 years ago

So happy with this place!! Everything I got from them is beautiful! They people there are so nice and accommodating! I would highly recommend them to everyone I know! And I will be using them for ererything in the future! 😊

Linda Reilly

7 years ago

Outstanding presentation - lovely paw print and rosewood box. Thank you for an outstanding job.

Krista Cameron

5 months ago

Very professional and compassionate.

Krista Rae Lally

2 years ago

They didn’t reply to emails or website submissions. The call back number doesn’t work. Our dog was cremated the same day they got him. No one replied to us. Our emails bounced back. We did everything to try to get a paw print made but it was too late.Our hearts are broken. There is no rectifying this. He’s gone forever.I don’t want anyone else to go thru the same unnecessary pain.

Susan Rulli

a year ago

I just got my cat back & the box is so small & his ashes are so tight in it that u can't open it u have to slide it open. The box is only 5 inches & my other ones are 8 inches from different place & there was only 1 paw prink on a card from the vets office. Very disappointed 😞.

glitterfreak84

2 years ago

I just got my cat caleb remains back and it’s cheap oat box. I had to put his plate name on myself. My other boxes of my pets that pass away I can actually open them. This one i have screw bottom of it to open it. This is a shame cuz he’s my best cuddling cat who I loved more then anything. I had special bond with him they use a cheap box to give him back to me.

Alan Bleam

4 years ago

I am guessing that we were the “anomaly” that occurs once in a while. You came highly recommended by a co-worker that has used your service at least 2 times. Our lab-mix, Ninetyfive passed away on June 12. We were expecting it due to illness, but it still was hard. We were welcomed and received wonderfully by the staff at the time we took her for her final car ride. We spent the week of June 14th awaiting the call that would let us know that Ninetyfive had been cremated. The call never came. I did not expect that I would need to call. Today (6/22) I called. “Oh, yes, she is ready for pick up, she was cremated the same day, you brought her in” John told me. I asked, “shouldn’t someone have called?” “Well, typically they do.” That was it. He left me hanging. No oops, no sorry, just a feeble attempt at justification. I called back after talking with my wife to let them know we were on our way and what did we need to do because of the pandemic.Upon arrival, John came outside with the bag with the wooden box containing the bag with Ninetyfive’s ashes, paw print and certificate. I thanked him, and again asked “shouldn’t someone have called as soon as she was complete?” John again said, “we typically do, maybe we had the wrong phone number?” They were given email, landline house phone and cell phone when we dropped her off.Then to complete the “package”, everything that referenced Ninetyfive was spelled incorrectly. Certificate, brass label and printed ID label (actually 2 different incorrect versions over 3 items/documents) I specifically spelled it for them verbally and written/highlighted on their paperwork when we dropped her off.Ninetyfive got her name because we found her along the white line of ROUTE 95 in Georgia in 2009 while traveling to Florida. She was 4lbs. 14 oz and had made the “great escape”. It was a unique situation, for a unique dog, and required a unique name.And finally, her paw print was taken too far forward on the cast. The two center nail prints and the fronts of two toes are hidden beneath the border of the frame it is encased in, you can barely see it. We trust that your care for her was the best. We do not want to disparage anyone, but felt the need to call out these quality control measures to keep it from occurring again. Thank you.June 25, 2020: Kristen called us to personally follow up on my review. She offered her sincerest apology and assured us that this is not the way they normally care for those they do business with. We appreciated her genuine concern. As I stated in my review, my hope was to alert them and others to the sensitivity of the situation. Thank you again for your care for Ninetyfive and your follow up with us to address our concerns.

Karen Sautter

4 years ago

Abbey took care of my two fur babies when they passed over to rainbow bridge. The wooden box is beautiful. We find great comfort having them here with us at home.

Aggie Amato

3 years ago

DO not go to Abbey Glenn in Quakertown what they did to my Dog is disgraceful I paid for a private cremation for my dog the service that Gina the office manager gave us as a family was horrific !!! Stay away the abbey Glenn in Quakertown PA does not care about your grief or your animal bury your animal yourself!!! They do not care !!!

Donna Reimold

2 years ago

We just got our beloved baby girl back, the urn is very plain, not what I expected, had others cremated elsewhere and the urns were beautifully engraved, I pray it's her ashes, they did a paw print it is nice, I just know she's in heaven so that's all that matters 💔🐕❤🌹🌹🌹🌹

Sabrina Krasniak

4 years ago

Updated review:All mistakes were more than made up for!All replacement items were beautiful.The card they just sent me was so thoughtful.Dahlilas new Urn and Tag and Certificate were absolutely beautiful.Reccomended!

Jillian Mackreth

a year ago

This place is so pathetic. Can’t go on any of their websites, can’t get in touch with anyone to order the offerings for the pets. It is so upsetting that I am sending my cat for a cremation and the company can’t even answer phone calls. This just shows how much they care about animals. They truly don’t.

Queenie B

2 years ago

I just received my princess back And I must say the wooden urn did disappointed me I definitely going to replace that and also I don't received the rainbow poem which it stated so I will print it out myself I give it two star because the packages but beside that I'm upset

betty james

2 years ago

I woud leave -5 stars if I could. HORRIBLE services, terrible management, and they treat their employees even worse. Go with any other place do not even waste your time or breath. TERRIBLE!!!!!!!!!!!!!!!! BAD!

Staci Collette

4 years ago

Very beautiful memorial to our beloved friend Chief ❤ ...I highly recommend anyone taking advantage of this service!!!

Amy Delancey

3 years ago

They did a wonderful job for our beloved Puffy thank you

Virginia Olsen

2 years ago

Always wonderful caring people. Went out of their way for us.

Troy Dumberth

6 years ago

Love this place and they are verry professional and take good care of the pets

Antoinette Bowens

5 years ago

Thank you for Your serviceAnd Returning Nay Nay my CatThat I had for 15 years

Renee Hicks

5 years ago

Knowing my pet is here and at peace is everything.

Diane Milne

11 months ago

Ellen Saez

a year ago

stevie eckman

a year ago

Shane Richard

4 years ago

For the tough time we had with losing our dog "Cocoa", we love to thank Abbey Glen and all the employees for the comfort and sympathy. We highly recommend them.

Iris Gallelli

2 years ago

My beloved max was riding in a FedEx truck since the 27 of June. The only reason I’m giving 3 stars it because they gave us a better urn.

terri quick

3 years ago

This is my first time cremation and i was expecting a simple wood box but what i received was beyond beautiful it was a cherry mahogany wood carved box and a paw print keep sake with her actual paw print and my girl had some big tubs it came with photo placement and a swatch of my cera's hair which still smelled like her god im balling they did better than i ever expected this place exceeded my expectations and im truly grateful for the care and thoughtfulness they showed god thank you for abbeyglen

Michael Haines

4 years ago

Warning stay clear of this place .tjeir incompetence has cause me a lot of undue stress .dealing with the closure of the death of my pet .Sheamus was diagnosed with Lymphoma on June 2Oth and had to be euthanized on june 24th at the Pennsylvania SPCA he could no longer eat stand or walk .Abbey Glen picked him up on June 30th and he was cremated on July1st when I spoke with Gail on June 26th asking when Sheamus will be picked up from the Pennsylvania SPCA and she asked you f there was additional services we wanted .before Sheamus was cremated we choose a paw print $16.91 and a lock of his hair and I gave her my debit card number and she said it would not be charged until it was done and charged on July 2 nd .I called on July 3 rd and spoke with John asking for a tracking number and was told I would receive the ashes/paw print/ lock of hair on Monday July6th he gave me no tracking number I called again on Monday and spoke with Gail asking for a tracking number she said she will call me back with a tracking number .she called back say they lost /misplaced the paw print and lock of hair .I asked if they lost them or was they never was done she said misplaced .I assumed they would find them .she called back saying that it was just never done and my money was out back on my card $16.91 on July 7th Gail’s apology was worthless .the incompetence of this business is unbelievable .they have cause me undue stress in dealing with the closure of my pets death and I also believe because it was only a $16.91 paw print meant nothing to them .no big loss to them.I also believe they already knew what happed when I called on Friday July 3 rd which is why John lies to me saying I would receive everything Monday July 6th .what they did was inexcusable and disgusting and I am sure this is not the first time this has happed at this business Be warned stay clear of this place !!!!!!!!!!!!!

Angela Spadaro

3 years ago

never ever use this place Abbey Glenn Look for my name on google review all this place is a money pit for Veterinarians!! and Abbey glen they do not care for your animals like they claim, anyone wanting to contact me send me a private message at dreamsounds @ comcast.net I will tell you what they are about !!!!we are taking legal action against them !!!

Steve Weissflog

8 years ago

We were beyond grief when our rabbit did not survive his surgery but when we received his ashes back we saw that they treated him with so much respect that it gave us such comfort that total strangers realized how much he meant to us. Thank you for that.

Cherie Sirk

5 years ago

I want thank you for condolences & The cremation of my beloved furbaby Coda my heart is broken she was my best friend for 15 yearsI just received her ashes back today & in a beautiful mahogany box with a brass name plate 💓🐾🐶

samantha church

5 years ago

So happy with this place!! Everything I got from them is beautiful! They people there are so nice and accommodating! I would highly recommend them to everyone I know! And I will be using them for ererything in the future! 😊

Linda Reilly

7 years ago

Outstanding presentation - lovely paw print and rosewood box. Thank you for an outstanding job.

Krista Cameron

5 months ago

Very professional and compassionate.