Customer Reviews Summary
Tracks to Heaven is highly praised for its compassionate and respectful service during the difficult time of pet loss. Many customers express gratitude for the care shown to their pets and the thoughtful memorial options provided. The facility is noted for its clean environment and the ability to tour the cremation equipment, which adds to the transparency of their services.
Juli R
In the last 16 months weโve lost 4 fur babies-2 dogs and 2 cats. All of the staff at Tracks to Heaven have been kind, compassionate, caring and so respectful to our dear babies. I cannot say enough positive things for and about this local small business and the folks that operate it. Our Rhona, Agnes, Monte and Snip were taken such good care of and returned to us quickly. Thanks to all. You made 4 heartbreaking times easier for us to go through.
Karla Andrade
Itโs been almost a month since my fur baby had to go to heaven and I just want to say that when I went to pick her up at the local vet I never imaged the kindness and detail with which I was given her back. The bag was filled with helpful and kind resources to get me through the pain. Resources I have all around my house. Thank you for your kindness and heartfelt items during this difficult time. I never expected it and am so grateful this business has such a kind heart like this. The wooden box I have my babyโs cremations is beautiful shiny and clean. Very thankful for their work.
Charles Neuber
Ottie and pooh our two dogs were entrusted to Tracks to Heaven. The special care given to the boys was heart felt. We thank all who made this sorrowful experience better. We thank you.
W Miller
The keepsake collections is enormous and diverse. Each time I use their services, I like to get several items. This time I bought a small glass standing footprint that also contains a small amount of ashes. It is beautiful! Everything is packaged with care in cute boxes. The cremation equipment is spotless and you may tour it as they explain the process. Tracks To Heaven is a real treasure for the Klamath area.
Juli R
In the last 16 months weโve lost 4 fur babies-2 dogs and 2 cats. All of the staff at Tracks to Heaven have been kind, compassionate, caring and so respectful to our dear babies. I cannot say enough positive things for and about this local small business and the folks that operate it. Our Rhona, Agnes, Monte and Snip were taken such good care of and returned to us quickly. Thanks to all. You made 4 heartbreaking times easier for us to go through.
Karla Andrade
Itโs been almost a month since my fur baby had to go to heaven and I just want to say that when I went to pick her up at the local vet I never imaged the kindness and detail with which I was given her back. The bag was filled with helpful and kind resources to get me through the pain. Resources I have all around my house. Thank you for your kindness and heartfelt items during this difficult time. I never expected it and am so grateful this business has such a kind heart like this. The wooden box I have my babyโs cremations is beautiful shiny and clean. Very thankful for their work.
Charles Neuber
Ottie and pooh our two dogs were entrusted to Tracks to Heaven. The special care given to the boys was heart felt. We thank all who made this sorrowful experience better. We thank you.
W Miller
The keepsake collections is enormous and diverse. Each time I use their services, I like to get several items. This time I bought a small glass standing footprint that also contains a small amount of ashes. It is beautiful! Everything is packaged with care in cute boxes. The cremation equipment is spotless and you may tour it as they explain the process. Tracks To Heaven is a real treasure for the Klamath area.
Vanessa Carlin
Everything was perfect. My boy was handled with so much love and care, and it helped ease the pain of losing him. Butch passed on a Saturday evening and we were still able to bring him in early the next day which alone took so much stress off our shoulders! The paw print is BEAUTIFUL! I truly cannot thank them enough๐๐พ๐
Tammie Collier
I was so very lost when my fur baby Corey (cat) had to be put to sleep. He was 18 years old and had Renal Kidney failure. My vet told me to go to Tracks in Heaven. I got in touch with her and my husband & I came in for our appointment so I could have Corey cremated. She was very understanding. I went in feeling lost and depressed, because I had lost my baby boy. She made me feel like she truly knew how I felt. She even let me hug her when we were done going over everything . I never felt rushed. There were times that I cried and it was okay. My husband & I picked out a beautiful box for Corey. But instead of getting a paw print (which I could have done) she had these beautiful glass blown necklaces that will have the ashes of your fur baby inside. I chose a heart. My husband surprised me with it today. It is the most beautiful creation I have seen. Now my Corey can be with me no matter where I am. I can't thank her enough for all the care that she showed me. I know that everyone who loses their fur baby should go here. You will feel so much better when you leave. She absolutely cares and is very understanding about why we are there. I will always remember the feeling that I mattered. TRACKS IN HEAVEN... YOU ROCK!!!
Natalie Miller
I very much appreciate the kindness and compassion my mom and I received from Tracks to Heaven , especially from Sierra . My cat Romeo passed away on a Saturday, and although he was old and we knew it was coming , it still was very hard to accept he was gone. I wasnโt really too sure what to do in the moment, and we did not really have a place to bury him. I called Tracks to Heaven and left a voicemail not thinking we would be able to be helped until that following Monday, but about 20 minutes after I had originally called, my phone call was returned by Sierra . Sierra was very compassionate with me and told me she could meet us Sunday morning . It was very hard for my mom and I to deal with the process, but I am grateful for how prompt we were helped and I will always remember the kindness we received in laying our beloved kitty to rest. We received him back in about 3 days , and it was definitely emotional, but I am very happy with our experience. Thank you again.โค๏ธโ๐ฉน
Leea Garner
Our dog was cremated thru Tracks to Heaven. He was treated with dignity.Thank you
Samantha Ames
Was not expecting more than my pupโs ashes returned to me in a plastic bag in a cardboard box. They went above and beyond and put her in a wood urn, which is more care and thought than my father received when he passed away. They also included snipping of her fur, self care instructions after losing a pet, guide to helping children deal with grieving a lost pet, a magnetic picture frame, a pa key of rosemary, a death certificate, and a memory book that can be filled out. Thank you for your tender mercies. Thank you for helping me honor my 16 year friendship.
Jo Cochran
With the passing of some elder pets, cats and dogs, Tracks to Heaven has always been there to take care of all of the last details. They are caring, compassionate and always do a great job with honoring these family members and their remains. They make really tough times better.
gary blankenship
The two wonderful ladies that helped me at Tracks to Heaven were excellent at every turn.The datesโฆ my beloved dogโฆhis date of passing and age at death and everything else on the paperwork, certificate and ashes could not have been handled with more efficiency & compassion.Thank you & God BlessSandy Blankenship
SAM
I didnโt know about this business until recently when we lost a pet. We had a great experience and would highly recommend!
Bianca Kekoa
The people at tracks to heaven are so compassionate. It takes a really special kind of empathy to do the work they do. When my beloved Bowie passed I wanted to do something different for him. This was my first time cremating a companion and while losing a pet is an unimaginable pain, they helped eased the burden โค๏ธThey were very respectful from the first message all the way to coming in to take our lil guy home. Thank you so much for the beautiful work you do, Iโll never forget this experience ๐Other thing to note: we did pay upfront but the woman who helped me told me about payment plans without me having to ask which was an incredibly kind gesture. With how tough times are and how quickly I know bills can start to pile up before and after a pet has passed on, I know in my heart they would work with anyone to make sure their wishes are met. Theyโre angels on earth, I canโt say enough about how amazing they were
Beverly Lackowski
The team at Tracks to Heaven are great. There is genuine caring, kindness and empathy. They did a beautiful job with my little girl dog and gave her the honor and respect she deserved. It made a very difficult time a little easier. A big thank you to them.
Jodi Page
Very compassionate. They work with you through the difficult time and go the extra mile. Exceptional service and they treat your pet with respect.
Ashley Anderson
I can not put into words what tracks to heaven did to make this process easier for us. My little Shih Tzu was my whole entire world. She was loved so so much and they made this unbearable process beautiful. Even though they are not open on Saturday, This amazing lady met us on her day off because that was the only day we could make it to pick up our sweet girl and she lived 30 minutes away and took the time out of her day to meet us there to pick up our sweet girl. They gave us grieving support and a book where we could write and put pictures of all the special times we had with our girl. There was a piece of paper about the Rainbow Bridge ๐ ๐ถ and it made me feel at peace. Our girl was taken care of with the utmost care and compassion. I would recommend Track To Heaven to every single animal owner out there. They were so sweet and calming over the phone and knew exactly what to say and had so much empathy. This was one of the hardest things Iโve ever had to do. My dog was my world. If you love your animals and much as I do, this is the place to go when you need compassion, trust, and empathy. I canโt thank Tracks To Heaven enough.
Kevin Dexter
I was very impressed with everything that Tracks To Heaven did to make this a little more bearable. Losing my best friend like this was by far the hardest thing I've ever had to do. Everything that you put into helping someone to accept, and endure their loss is so much more than I ever expected. Again, I was very impressed with everything you did, and I'm sure my best friend Bubba was also. Thank youSincerelyKevin Dexter
Anonda Rae
In 2020 i lost my heart dog. The one that had been with me through some of the hardest days of my lifeโฆ. Losing him tore my heart wide open and felt like i lost the love of my life. Tracks to heaven made the experience a little less painful and helped me bring my boy home in a beautiful box urn. They sent home shavings of his fir and gave me some beautiful keepsakes in the package. I cant thank them enough for helping take care of the boy the took care of me! Thank you!
Amanda Cimity
Wonderful & Loving compassionate facility to have your fur baby remains memorialize. Highly recommend ! Great Quality and even better compassion & understanding.
Jennifer Jacobs
Tracks to Heaven did such a good job with our dog Mater. Our kids love their paw print, and the cremation box is beautiful. Thank you very much!
Wendi Oates
We had our pet cremated in another location due to him passing in another town. We brought his remains "home". Andrea helped us pick out a beautiful box and bullet for him to rest in. Part of Benelli now travels in the bullet in my son's pick-up as he did for many years. Andrea is kind, and compassionate and I am now trusting her to care for another beloved pet.
Rebecca Lepard
The tragedy of losing a beloved pet is so difficult. Each time I have needed Tracks To Heaven, they are punctual, kind, caring and thoughtful. Thank you!
Stacy Krusmark
I would like to comment on the post Debbie Warner left regarding her pet being "cut up". I work at Tracks to Heaven and I've been using their services for several years prior to that. What she is referring to is literally that we do a fur clipping before cremation. That's it. A small cutting of hair. The bodies are left intact and treated with the utmost respect, and the pet owners are treated with compassion. If there is a legitimate complaint, the owner will do everything she can to make it right. I just wanted to put this out there, as there is an insinuation in that post that we are dismembering or mutilating the pet's bodies, and nothing could be further from the truth. Google should remove her review as it is untruthful and misleading.
Shelley Lintner
Although a very difficult time for us, they treated us with kindness and respect. They included helpful pamphlets and kind thoughts when they returned our beautiful Dahlia to us.
Kelly Grant
Fantastic service from start to end. Many options for remembering a lost furry family member. Made an unbearable moment in life a little easier.
Luke Abram
My best friend was put to rest June 15, 2022,I was not aware of your practices. I thought I'd just get a bag of ashes. I didn't expect a certificate of death, a clipping of hair which I wish I had done. Thank you so much.
Karen Roy
We had to put our beloved Scottie to sleep. It was a painful decision. Tracks To Heaven did a great and compassionate service for us and we will have good memories of Cookie.
D Dubya
I expected to have my pet cremated, as a whole, not cut up per this woman's discretion. When I addressed her she was extremlt unprofessional. I was up all night over this, called the woman back and said I dI'd not want to pay for the premium price. She has ruined a time that should be for healing. She said she wouldn't return any money and hung up. I am in process of reporting her to better business bureau and will spend how every long it takes to be sure her business is closed for mishandling the dead. Even if it takes decades.
Elena Peters
THANK YOU VERY MUCH, Tracks to Heaven! I am very happy with your great and fast service and amazing attitude! THANK YOU, Karley!!! You are such a great sweet and understanding person! ๐๐๐โค๏ธโค๏ธโค๏ธ
Sally Mcconathy
Absolutely amazing and caring lady's, took care of my baby dog and had her done very fast. I am very happy with the service. Thank you again
Juli R
In the last 16 months weโve lost 4 fur babies-2 dogs and 2 cats. All of the staff at Tracks to Heaven have been kind, compassionate, caring and so respectful to our dear babies. I cannot say enough positive things for and about this local small business and the folks that operate it. Our Rhona, Agnes, Monte and Snip were taken such good care of and returned to us quickly. Thanks to all. You made 4 heartbreaking times easier for us to go through.
Karla Andrade
Itโs been almost a month since my fur baby had to go to heaven and I just want to say that when I went to pick her up at the local vet I never imaged the kindness and detail with which I was given her back. The bag was filled with helpful and kind resources to get me through the pain. Resources I have all around my house. Thank you for your kindness and heartfelt items during this difficult time. I never expected it and am so grateful this business has such a kind heart like this. The wooden box I have my babyโs cremations is beautiful shiny and clean. Very thankful for their work.
Charles Neuber
Ottie and pooh our two dogs were entrusted to Tracks to Heaven. The special care given to the boys was heart felt. We thank all who made this sorrowful experience better. We thank you.
W Miller
The keepsake collections is enormous and diverse. Each time I use their services, I like to get several items. This time I bought a small glass standing footprint that also contains a small amount of ashes. It is beautiful! Everything is packaged with care in cute boxes. The cremation equipment is spotless and you may tour it as they explain the process. Tracks To Heaven is a real treasure for the Klamath area.
Vanessa Carlin
Everything was perfect. My boy was handled with so much love and care, and it helped ease the pain of losing him. Butch passed on a Saturday evening and we were still able to bring him in early the next day which alone took so much stress off our shoulders! The paw print is BEAUTIFUL! I truly cannot thank them enough๐๐พ๐
Tammie Collier
I was so very lost when my fur baby Corey (cat) had to be put to sleep. He was 18 years old and had Renal Kidney failure. My vet told me to go to Tracks in Heaven. I got in touch with her and my husband & I came in for our appointment so I could have Corey cremated. She was very understanding. I went in feeling lost and depressed, because I had lost my baby boy. She made me feel like she truly knew how I felt. She even let me hug her when we were done going over everything . I never felt rushed. There were times that I cried and it was okay. My husband & I picked out a beautiful box for Corey. But instead of getting a paw print (which I could have done) she had these beautiful glass blown necklaces that will have the ashes of your fur baby inside. I chose a heart. My husband surprised me with it today. It is the most beautiful creation I have seen. Now my Corey can be with me no matter where I am. I can't thank her enough for all the care that she showed me. I know that everyone who loses their fur baby should go here. You will feel so much better when you leave. She absolutely cares and is very understanding about why we are there. I will always remember the feeling that I mattered. TRACKS IN HEAVEN... YOU ROCK!!!
Natalie Miller
I very much appreciate the kindness and compassion my mom and I received from Tracks to Heaven , especially from Sierra . My cat Romeo passed away on a Saturday, and although he was old and we knew it was coming , it still was very hard to accept he was gone. I wasnโt really too sure what to do in the moment, and we did not really have a place to bury him. I called Tracks to Heaven and left a voicemail not thinking we would be able to be helped until that following Monday, but about 20 minutes after I had originally called, my phone call was returned by Sierra . Sierra was very compassionate with me and told me she could meet us Sunday morning . It was very hard for my mom and I to deal with the process, but I am grateful for how prompt we were helped and I will always remember the kindness we received in laying our beloved kitty to rest. We received him back in about 3 days , and it was definitely emotional, but I am very happy with our experience. Thank you again.โค๏ธโ๐ฉน
Leea Garner
Our dog was cremated thru Tracks to Heaven. He was treated with dignity.Thank you
Samantha Ames
Was not expecting more than my pupโs ashes returned to me in a plastic bag in a cardboard box. They went above and beyond and put her in a wood urn, which is more care and thought than my father received when he passed away. They also included snipping of her fur, self care instructions after losing a pet, guide to helping children deal with grieving a lost pet, a magnetic picture frame, a pa key of rosemary, a death certificate, and a memory book that can be filled out. Thank you for your tender mercies. Thank you for helping me honor my 16 year friendship.
Jo Cochran
With the passing of some elder pets, cats and dogs, Tracks to Heaven has always been there to take care of all of the last details. They are caring, compassionate and always do a great job with honoring these family members and their remains. They make really tough times better.
Alicia Maupin
Just such an amazing place and ppl my brothers dog passed away this past weekend:( these laddies were just super nice and helpful and also the payment agreements were also very good thank you so much
David Millard
What a wonderful experience through the tragic loss of a loved family pet! The professionalism of the staff is beyond words. Very helpful and super caring!
Sarah Potridge
These ladies are the best! I would recommend to anyone who is looking to cremate their loved fur baby, so kind and caring helped me so much through losing my cat.
Ronald Vaughn
Tracks to Heaven did a great job with two my family members, and I loved the hair clippings and paw prints, highly recommended service.
james monk
Exceptional service by the most caring and loving staff, a pet owner that just lost a loved one couldnโt ask for a better place to help take care of their pet.
Johnny Vance
Love how the staff is very friendly and helpful. Thank you for your service
shawnda leistikow
Most amazing people ever here! Andrea was so sweet & amazing!
Mary Lou McKennie
Tremendous compassion and sympathy. Variety of packages, and memorials. Couldn't be more pleased.
Bobbi Wright
Went above n beyond to help with animals I have lost..thank you very much
Karen Gendron
gary blankenship
The two wonderful ladies that helped me at Tracks to Heaven were excellent at every turn.The datesโฆ my beloved dogโฆhis date of passing and age at death and everything else on the paperwork, certificate and ashes could not have been handled with more efficiency & compassion.Thank you & God BlessSandy Blankenship
SAM
I didnโt know about this business until recently when we lost a pet. We had a great experience and would highly recommend!
Bianca Kekoa
The people at tracks to heaven are so compassionate. It takes a really special kind of empathy to do the work they do. When my beloved Bowie passed I wanted to do something different for him. This was my first time cremating a companion and while losing a pet is an unimaginable pain, they helped eased the burden โค๏ธThey were very respectful from the first message all the way to coming in to take our lil guy home. Thank you so much for the beautiful work you do, Iโll never forget this experience ๐Other thing to note: we did pay upfront but the woman who helped me told me about payment plans without me having to ask which was an incredibly kind gesture. With how tough times are and how quickly I know bills can start to pile up before and after a pet has passed on, I know in my heart they would work with anyone to make sure their wishes are met. Theyโre angels on earth, I canโt say enough about how amazing they were
Beverly Lackowski
The team at Tracks to Heaven are great. There is genuine caring, kindness and empathy. They did a beautiful job with my little girl dog and gave her the honor and respect she deserved. It made a very difficult time a little easier. A big thank you to them.
Jodi Page
Very compassionate. They work with you through the difficult time and go the extra mile. Exceptional service and they treat your pet with respect.
Ashley Anderson
I can not put into words what tracks to heaven did to make this process easier for us. My little Shih Tzu was my whole entire world. She was loved so so much and they made this unbearable process beautiful. Even though they are not open on Saturday, This amazing lady met us on her day off because that was the only day we could make it to pick up our sweet girl and she lived 30 minutes away and took the time out of her day to meet us there to pick up our sweet girl. They gave us grieving support and a book where we could write and put pictures of all the special times we had with our girl. There was a piece of paper about the Rainbow Bridge ๐ ๐ถ and it made me feel at peace. Our girl was taken care of with the utmost care and compassion. I would recommend Track To Heaven to every single animal owner out there. They were so sweet and calming over the phone and knew exactly what to say and had so much empathy. This was one of the hardest things Iโve ever had to do. My dog was my world. If you love your animals and much as I do, this is the place to go when you need compassion, trust, and empathy. I canโt thank Tracks To Heaven enough.
Kevin Dexter
I was very impressed with everything that Tracks To Heaven did to make this a little more bearable. Losing my best friend like this was by far the hardest thing I've ever had to do. Everything that you put into helping someone to accept, and endure their loss is so much more than I ever expected. Again, I was very impressed with everything you did, and I'm sure my best friend Bubba was also. Thank youSincerelyKevin Dexter
Anonda Rae
In 2020 i lost my heart dog. The one that had been with me through some of the hardest days of my lifeโฆ. Losing him tore my heart wide open and felt like i lost the love of my life. Tracks to heaven made the experience a little less painful and helped me bring my boy home in a beautiful box urn. They sent home shavings of his fir and gave me some beautiful keepsakes in the package. I cant thank them enough for helping take care of the boy the took care of me! Thank you!
Amanda Cimity
Wonderful & Loving compassionate facility to have your fur baby remains memorialize. Highly recommend ! Great Quality and even better compassion & understanding.
Jennifer Jacobs
Tracks to Heaven did such a good job with our dog Mater. Our kids love their paw print, and the cremation box is beautiful. Thank you very much!
Danny Jones
Brennan
Mindy
Janet Frasier
Tae Nelson -Doyle
Katie Elizabeth Galloway
Judy Hubkey