Customer Reviews Summary
R.M. Williams Funeral Home is highly praised for its compassionate and professional service during difficult times. Many reviewers highlight the personal touches and attention to detail that made their loved ones' memorials special. However, there are concerns regarding transparency in pricing, with some customers feeling misled about costs after services were rendered.
Lindsey Lay
This funeral home incorporated more personal, surprised touches into an extremely hard day than I’ve ever seen. The team at RM Williams was kind, professional, empathetic and overall lovely.Their kindness and extended grace will always be kept close to my heart.
Brandi Betts
My aunt chose to prearrange her services with R.M. Williams shortly before her passing this summer. Mr Williams showed her much kindness and compassion throughout the process and she expressed more than once how much she appreciated that he made her feel comfortable during a challenging time. She was also pleased with the services he offered and with the cost.After she passed, he was diligent in making sure he met and exceeded her final wishes.Mr Williams also showed incredible professionalism, compassion and kindness toward my family. From planning the final details through the visitation, funeral and burial we literally could not have asked for better service.It isn’t often that you get to commend a funeral home for their creativity but Mr Williams was incredibly thoughtful and creative in helping us remember my aunt through small and meaningful touches that made us feel at home and that generated conversations and stories.I cannot thank Mr Williams enough for the fantastic service during this difficult time and would not hesitate to recommend his business to anyone.
Crystal Gilliam
I want to thank the R.M. Williams funeral services for taking care of us and our precious mama. They were so welcoming and polite. We called several funeral services and encountered some very rude people. That is not something that you want or can deal with during a time of mourning. The staff were so helpful and respectful to mom and our family. We weren't just a number to them. As we said our final goodbye after the service, they reminded us there was no rush and we could take as long as we needed. They stood by patient while we allowed each child to come tell their Mamaw goodbye. At no time did we feel pressured to hurry, to pay, or to buy something that was not our request. They were respectful in helping us stay within our budgets. Their products were so personal and made a true memorial of mom. Although all these things were beautifully done what meant most to us was what mom would have loved the most. They were so respectful of our faith. They sat through the services and allowed us to have church without complaint or appearance of annoyance. They allowed the scripture to be a comfort. I just can't say thank you enough.
Beth Coon
My mother had beautiful services everything was more than she would have asked for I have no complaints as far as her service. However, the disrespect and how dishonest Michael was to my family is a different story. My mom was very sick at the end of her life she looked amazing. Michael made everything so easy for our family in a really hard time. Michael knew my mother and knew that my mother had a hard life he mentioned that more times than once. I had with me my mother's insurance paperwork I knew mom had insurance however Michael looked over the paperwork and decided that she didn't have much insurance, We planned Mom's service, and Michael gave us a total that I agreed to Michael made numerous comments of how he new my mother knew what kind of person she was new she lived a hard life blaaa blaaa blaaa he was giving us the best price because of who my mother was blaa blaa blaa Michael helped in so many ways helped in ways he didn't have to help. AND Then he found out how much insurance my mother had so he changed the price of her entire service when he was confronted about this he responded with (I gave multiple discounts when we thought you all had no money and was going to have to come out of your own pocket to take care of your mom. Trying to help. There was no charge for minister. The casket charge was greatly reduced along with the professional fee of the funeral director and memorial tribute package. Once we realized there were ample funds to take care of expenses I charged the normal amounts. There was no reason for me to take such a loss when your mom had insurance to cover it all.) He raised my mother's service by 1,500 dollars. (The original price was at the national average ) This money means nothing to me. Her insurance was for this purpose he was correct she didn't have much but she had more than enough I signed a contract for one price and he changed that price he never once came to me to explain he had to be confronted mouths later after putting me off. This is very unprofessional and I will never use his services again. Just to add since you blocked me from responding I did mention you helping me I just didn't say what my delayed review is due to me trying to forgive you until today when I was talking to a friend who you'd done the same things to their family I'm not trying to ruin your reputation I'm trying to warn the hard-working people of Jackson county you don't know me or know what I know about business. Good luck MichaelI never asked for a discount your ruining your own reputation and for your information, I work for a living and always haveMichael, I am not poor and I love that this is how you are talking about my mother I know where you got your information you didn't give these great discounts you are trying to make me look like the ungrateful money hungry freeloader you are full of lies you will destroy your self good luck!You had dealt with my family before and you were paid but if I have anything to do with it you will never have the pleasure of servicing my family again we don't need your so-called discounts.