Customer Reviews Summary
Pet Heaven Cemetery has received mixed reviews regarding its cremation services. Many customers praise Joe for his compassionate service and the improvements made under new management, highlighting the caring atmosphere and reasonable pricing. However, several reviews express frustration over poor communication and unavailability, with customers unable to reach the business when needed, leading to a lack of trust.
lexi meyer
Joe helped me with the whole start to finish process's of cremation of my beloved Chiweenie. I will have his remains forever because of Pet Heaven. Joe answers every email, call, and questions I had. He made my dog feel so loved. I will go back to when the day comes and have to lay another pet to rest. Very thankful!
Chelsey O'Rourke
I have called 3 times since Dec 20th to have my rabbit cremated. I have reached out through their website, called, and even texted the number since on their website it says that they accept text messages. I have yet to receive any contact. My husband went to their location in person in the doors were locked and there were two cars in the parking lot. Clearly they do not take pride in what they do and do not care. I understand that the holidays can make everyone busy but at least leave messages or notices. I've been calling before Christmas and they have no desire to reach out to me. They will not get my business.
cindy lopez
Me and family called this place so many time but they never picked up the call. We wanted this place because it was nearest to us and near my grandma. So I wanted my baby to be near my grandma so he wouldn’t be alone. But they never picked up the call even though we called them soo many times and even went in person but there was no one. We had no choice but to cremate my baby. !! I WOULD NOT RECOMMEND!!! They are such a bad business overall disgusting.
Jane Downs
My son Joe is the director of the cemetery and takes great pride in it. He has such compassion and understanding when someone loses their companion. This cemetery has everything you need. If you’re unable to come to the cemetery and care for your pets grave, it is taken care of for you. The services they now offer as far as holiday decorations is something that a lot of people would love considering they may live away or their age and health prevent them from coming. Please consider Pet Heaven Cemetery for your pets final resting place where they will be surrounded by love.❤️