Forever Meadows Pet Memorialization & Cremation Services

Pet Cremation in Frankfort, New York

Empathetic Staff Quick Ash Return Clean Facility
Unexpected Fees Remains Handling Issues Poor Communication
4.5 23 reviews

Customer Reviews

Customer Reviews Summary

The reviews for the pet cremation services highlight a mix of compassionate service and some issues with pricing and communication. Many customers appreciated the care shown by staff during a difficult time, while others expressed frustration over unexpected fees and handling of remains. Overall, the reputation of the service is generally positive, but there are notable concerns regarding transparency and professionalism in certain instances.

Leraye Atwood

Leraye Atwood

3 months ago

I would love to give them 5 stars. Faith was an absolute doll.However I paid for my pup on a Thursday after I dropped her off, then that Sunday I recieved a phone call about non payment and my card was emptied. I was told that I didn't pay so I checked my account and called them back. While I was on the phone the 73 dollars they tried to take they canceled then as I was telling , Julie I believe, that I paid she cleaned my account out of 85 dollars then informed me she would refund my money the next day. It is now going to take days to get my money back. I am not mad just frustrated. She did apologize but when she got a declined I should have gotten a call before she took any money. Not taken money that wasn't there. I had just enough to pay to get back to them to pick up my pups remains so I needed to beg for help to go 1 hour a way from my home and hope I did not run out of gas. Please if you get a declined please do not take the money available before you call the card holder. Again not mad just frustrated because obviously having to pick up my pets remains was not good for my sadness

Michael Jr.

Michael Jr.

a year ago

I and my wife Jess give Vinny and his team a very good rating as they handled our fur daughter Princes very well with compassion and respect. It was around 8:30 at night on the 3rd of March which is the day before my birthday sadly when she passed and Vinny answered my wife and helped me and her morn. Wish we knew about him when our other fur baby Binky which was a lovely rabbit who died 2 months ago. We are keeping these beautiful people for future reference and I recommend them to anyone who wants good care for their animals. Thank you so much Vinny and his team! Lots of love and light to them. ❀️

Lisa Boyd

Lisa Boyd

10 months ago

Was not happy with the service I was provided.I was quoted a fee and charged more. I understand there was a pick up fee so I dropped my dog off.Neither one of the gentleman mentioned weekend fee until I called to question my credit card charges. Needless to say the day we picked up our dogs ashes I asked the gentleman if he show us what was in the bag...he took the bag out of my sons hand and slammed it on the table which was very scary. Wrong name on the dog certificate and fake foot print. My poor dog 😒πŸ˜₯😒First time ever going through something like this and I pray that's my dogs ashes and not just some ole white sand...NEVER AGAIN πŸ™πŸΎi didn't care for the services I was provided. Rest in heaven BELLA B πŸ•

Veronica Sessa

Veronica Sessa

9 months ago

I cannot even put into words how amazing they were. We got our Rainier back so quickly they were professional and accommodating. Thank you for helping us say goodbye to our boy.

Business Hours & Maps

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