Mahaffey - Milano Funeral Home, Mt Ephraim, New Jersey

heather

3 weeks agoNew

I called about a deceased loved one and they put me on hold multiple times and asked me where she was multiple times. They messed up all the paperwork it took 2 weeks to get her cremated. We weren't having a funeral but they called to let us know that our funeral services were ready because they called the wrong people they scheduled us to pick our loved one up but then canceled the day of. They are unprofessional forgetful have no empathy and I would not recommend them to anyone

Harry Covely

3 years ago

According to the florist Helen Beach’s name was on the card. If it wasn’t, then why wasn’t the florist calledand asked who the flowers were for? My wife has called numerous times since July. Most of her calls have not been returned. Your message at the end of your reply, says please do not hesitate to call. Michael, you told my wife in August that you would call her back in two weeks. Paul and John told my wife at Mrs. Beach’s viewing that no flowers were ever delivered and then John remembered one delivery from Abbott’s. The story keeps changing. We’ve used this florist for many years and they are confident that Mrs. Beach’s name was on the delivery ticket. This is beyond wrong and unprofessional. My wife has spoken with Karen a few times. She is professional and seems to care.

Donna Covely

3 years ago

My flowers were delivered on July 6th for Mrs. Helen Beach. The flowers were placed at Paul Milano’s mother-in- law’s viewing in the morning instead of Mrs. Beach’s that night. Michael, the owner, will not reimburse me. I have called at least 15 times. Rarely is my phone call returned. Karen and Michael are blaming Paul. The buck stops with Michael. He is responsible. I spoke with him once and he stressed that he is a man of principle. Haven’t seen it yet. One of my best friends’ Mother died and she never got to see our flowers. Harry & Donna Covely.

Nick Falc

4 years ago

Mahaffey-Milano did an excellent job with our mother's funeral. Karen was outstanding in handling all the arrangements. She was very caring and responsive to our plans. Thank you again Karen and Mahaffey-Milano team for all you did during this difficult time for our family.

Julie Sesko

7 years ago

I recently saw a review about someone being spoken to rudely? That hasn't been my experience at all. I have never been treated so politely.I used Mahaffey-Milano for my mother and I am using their services for my niece. I find the owner to be one of the warmest people I have ever spoken to. It's such a difficult time in your life and finding someone who listens is truly appreciated. I would highly recommend Paul and his staff.

theduckthatquacks

6 years ago

Pleased with Mr Milano's compassion & services several times over. Paul is one of the warmest, most tender individuals in this business. He is soft spoken , sincere and thoroughly genuine while he leads the grieving through the process. He never encouraged or otherwise tries to upsell the family on the event planning. It really is what the deceased or family member desires. The home is older but stylish and clean .. there is a second gathering room with a real fireplace that adds coziness and hominess should one desire .. The new female manager, Karen.. is sweet and understands why Mr Milano has been successful mostly on his own for years. She gets it. She can alter and event on the fly successfully.. say on a bad day weatherwise.. she gives an updated approach to the process under Paul's interning & in the spirit of his intent. Sadly, my understanding is that Paul is having a rough time with a family's members health. Our family reaches out to express our empathy to Paul & family during this time. We just sent out loved one on their journey into eternity.. we have endured & persevered . Milano FH gave us confidence in our last actions on behalf of our beloved. Do your family and friends a favor.. make your arrangements ahead.. lock into a Choices or other suitable set aside plan.. save your family any additional indecision or regrets during the worst of times.. Milano makes it happen. We are pleased. Perfection is only with the One. Milano FH works hard to deliver the experience one looks for to memorialize and respectfully deliver the departed loved one to the alter of their faith. Godspeed to mom. Please kindly continue on in honest compassionate faith of service Paul Milano , Karen Lamb & Jared Kirshenbaum..

Rhonda Stewart

3 years ago

Karen was so easy to deal with, made the process very easy, and was very helpful.she walked me through everything every step of the way and there was no pressure. She also made the funeral so special. I would recommend them to everyone

Susan Firth-Ortiz

10 months ago

Thank you so much for your compassion, and allowing me to help with the closing of the casket.My father is comfortably resting at peace.(McCrae Family)