Customer Reviews Summary
Friends of the Family Pet Memorial has received a mix of reviews, with many customers praising their compassionate service and beautiful urn options. However, some reviews highlight issues with communication and professionalism, particularly regarding timely responses and handling of remains. Overall, the service is appreciated for its emotional support during a difficult time, but there are notable concerns about consistency in customer care.
Lisa Harris
We are very appreciative of the work you do. When I went to our vet to pick up Dexter's remains, I was pleasantly surprised by the beautiful wooden box and kind note. Thank you.
Raven Shadows
If I could give them 10 stars I would. They were super sweet and sympathetic. Never called her it or her ashes as if she was just an object and not our pet. The box is beautiful and has a very sweet message attached to it. When they called to say she was ready they said "she is ready to come home". That meant the world to me.
vanessa hale
I had my bullmastiff for 17years. He was family, my big fur baby. They were so nice, caring and professional. Which brought me peace and comfort knowing they was taking care of himfor us. I dropped him off on a Friday and we had him back home with us on Tuesday. They made me happy, being to caring and timely getting my big fur baby back home to us. I would recommend them to anyone looking for a caring, loving company to take care of their fur baby. Absolutely m done an amazing job.
Karen Douglass
I had three of my sweet angels cremated there. They have a very beautiful box they come home in and a very special card. Thank you for your service.
Lisa Harris
We are very appreciative of the work you do. When I went to our vet to pick up Dexter's remains, I was pleasantly surprised by the beautiful wooden box and kind note. Thank you.
Raven Shadows
If I could give them 10 stars I would. They were super sweet and sympathetic. Never called her it or her ashes as if she was just an object and not our pet. The box is beautiful and has a very sweet message attached to it. When they called to say she was ready they said "she is ready to come home". That meant the world to me.
vanessa hale
I had my bullmastiff for 17years. He was family, my big fur baby. They were so nice, caring and professional. Which brought me peace and comfort knowing they was taking care of himfor us. I dropped him off on a Friday and we had him back home with us on Tuesday. They made me happy, being to caring and timely getting my big fur baby back home to us. I would recommend them to anyone looking for a caring, loving company to take care of their fur baby. Absolutely m done an amazing job.
Karen Douglass
I had three of my sweet angels cremated there. They have a very beautiful box they come home in and a very special card. Thank you for your service.
Jessica B
I would give zero if I could. My sweet boy Dax, an 185-pound great dane, passed yesterday around 3pm. I called the vets office. They didn't have room for him and instructed me to call "Kevin" at "Friends of the Family." After having some time with my kids and getting over the initial shock of finding him, I called twice and left a message at 320pm and 340pm. I received no return phone call, so I called the vet's office and was told that Kevin was aware that I was coming. They were also aware that I was working on getting people to help me transport him to my car. After lots of phone calls for this and phone tag with the vets office, I was able to finally leave the house in time to get there about 5 min or so before they closed. NO-ONE was there! You would think that if this Kevin was aware I was coming, he would have reached out to me before leaving. This is so very uncompassionate, and it made a very heartbreaking time even worse. After driving about 30 min to get there, I had to start at square one with my boy in the back of my SUV. I returned the call to the vets office and was told they could put him in a "cage or run" until this place was able to get him tomorrow. No thanks. I did a bit of Googling and found a lovely place in Nixa that was willing to stay late, even though they had already cleaned up for the day. This is how you treat a person grieving the loss of a beloved pet. Dax was the sweetest boy with a heart as big as he was. You people could have stood to learn a thing or two from him.
Brian P
My Mom's cat, Foxy, passed away. My sister referred me to this place, so I took Foxy here to have her cremated. Colby was very friendly and helpful, and very kind to my Mom. He even took time to listen to her cat stories. You guys are great.
Kim summers
My sweet baby Izzy passed away last Tuesday and when she came home she was in a beautiful Engraved Box with her name , yes I cried again when I saw it, thank you so much for taking care of her, I miss her so much ❤️😥
Amber Percival
Couldn't have asked for better when dealing with the loss of my kitty. Absolutely beautiful box with my baby's name. An issue with my vet cause me to need a new name plate and I called them and had absolutely no issues and could pick up the new name plate the next morning. They made this difficult process just a tad more bearable by being such an amazing place with great people who care.
Brad Newlon
Our baby roxi passed just the other night. I called at 1030 in the morning the gentleman who answered was very sympathetic as I was stuck choking up he said take your time. Very sympathetic over our loss. They even came and got her because we only have a motorcycle at the moment and it was raining. The gentleman that came to pick up roxi was very sympathetic and listened to our wants for our girl. So excited to see what the boxes look like I knew she was in great hands. Thank you all so much
CopperAngel 1980
I've now had both of my kitty babies creamated here and both times they have done such an amazing job. My 23 year old was run over and they stayed past closing so I could bring her in. They go above and beyond for their customer, the boxes they give you to hold your fur baby are beautiful and they always make sure to add a special touch with a condolences card. I love this company so much and the team that work there
Michelle Cardwell
My son lost his beloved hedgehog. It was hard for him and even harder for me. During this sad tone they did very patiently help me and ordered the perfect urn for my baby and made the most beautiful heart shaped memorial plate for him. My heart still hurts but these guys take the best care of their grieving customers.
Beverly Markham
During this darkest time the Friends of Family Pet Memorial expressed the compassion and understanding that I needed at that time. The service they provided for my kitty's cremation was outstanding. But what really stood out was the deep caring and emotional support they provided at this very difficult time. Thank you so much friends of family you are very highly recommended.
Shena Curry
We had to have our 18 human year old chiweinie Alvin and we have received our furbaby back from cremation in the most beautiful box that holds him now and a beautiful card attached we want to say thank you so much 💓
Epic Thompson Life
We lost our beloved pup 6 months ago. When her remains were returned, the box was different than all of the other boxes from our other pets. I have a shelf with the pictures and boxes of all our pets over the years, so this box looked out of place. I called to inquire about getting a matching box, and was told the company started charging too much so they changed companies. When I asked for the name of the original company he flat out refused to give it to me. I have no choice but to use them since they are the only pet cremation place in the area, but I don't recommend them.
Countess
We had to put my poor old cat to sleep at the emergency vet last week and I wanted to have her cremated like we did her sister that we lost 2 years ago. I wasn’t coping well those first few days, not sleeping much, really heartbroken- I kept having thoughts of “what if her body gets lost, what if I never get her back” (i know, irrational, but your brain doesn’t work right when you’re grieving.) I called the number I could find for Friends of the Family since the emergency vet said that’s who does the cremations for them, and I left a message. Kevin called me back and was very very nice, reassured me that everything was fine, and told me when to expect her ashes to be returned to the emergency vet for pick up. I was able to pick her up that night. Beautiful box. Thank you for your compassion and helping my heart heal by being able to bring her home.
Tristan Armstrong
My mom's dog passed away a week ago today and throughout the whole process we talked and dealt with kevin, he was professional and sincere the whole time. I also bought some necklaces to put some of the ashes in and he put the ashes in for us at no extra charge. I highly recommend this place and plan on using it when the time comes for my dog too.
Tess
This place was so kind and caring to us. It makes me sad to see the negative reviews. I called and they let us bring our dog of 14 years that afternoon. Once we arrived then gentleman gave us as much time as we needed to say our final goodbyes. He even told us to take our time, and he took care of the blanket we brought her in because we didn’t want it back. The box is beautiful and honestly the whole process was painless considering losing a pet is such a painful thing. I’m recommending them to our friends who are about to lose their long time friend and I’m doing so with confidence.
Billie Statler
They were amazing to deal with after the loss of our pet. Affordable and beautifully done .
Regina Johnson
I had my 18 1/2 year old cat put to sleep at my vet on Saturday morning. I knew I wanted her cremated so I talked to Kevin and made arrangements with him to meet him at the cemetery before they left. He and Burt (sp?) were both there and let me cry over her for little bit before I let her go. I was so touched by their kindness. I can't wait to get her back home in her little box.
David Wilson
Very professional and compassionate. I was very hysterical after losing my little guy and they were very reassuring, dealt with my questions and requests (probably very ridiculous questions. The box is gorgeous, and they were very helpful and knowledgeable. When the time comes for my other fur babies I will be using them again.
Lisa Harris
We are very appreciative of the work you do. When I went to our vet to pick up Dexter's remains, I was pleasantly surprised by the beautiful wooden box and kind note. Thank you.
Raven Shadows
If I could give them 10 stars I would. They were super sweet and sympathetic. Never called her it or her ashes as if she was just an object and not our pet. The box is beautiful and has a very sweet message attached to it. When they called to say she was ready they said "she is ready to come home". That meant the world to me.
vanessa hale
I had my bullmastiff for 17years. He was family, my big fur baby. They were so nice, caring and professional. Which brought me peace and comfort knowing they was taking care of himfor us. I dropped him off on a Friday and we had him back home with us on Tuesday. They made me happy, being to caring and timely getting my big fur baby back home to us. I would recommend them to anyone looking for a caring, loving company to take care of their fur baby. Absolutely m done an amazing job.
Karen Douglass
I had three of my sweet angels cremated there. They have a very beautiful box they come home in and a very special card. Thank you for your service.
Jessica B
I would give zero if I could. My sweet boy Dax, an 185-pound great dane, passed yesterday around 3pm. I called the vets office. They didn't have room for him and instructed me to call "Kevin" at "Friends of the Family." After having some time with my kids and getting over the initial shock of finding him, I called twice and left a message at 320pm and 340pm. I received no return phone call, so I called the vet's office and was told that Kevin was aware that I was coming. They were also aware that I was working on getting people to help me transport him to my car. After lots of phone calls for this and phone tag with the vets office, I was able to finally leave the house in time to get there about 5 min or so before they closed. NO-ONE was there! You would think that if this Kevin was aware I was coming, he would have reached out to me before leaving. This is so very uncompassionate, and it made a very heartbreaking time even worse. After driving about 30 min to get there, I had to start at square one with my boy in the back of my SUV. I returned the call to the vets office and was told they could put him in a "cage or run" until this place was able to get him tomorrow. No thanks. I did a bit of Googling and found a lovely place in Nixa that was willing to stay late, even though they had already cleaned up for the day. This is how you treat a person grieving the loss of a beloved pet. Dax was the sweetest boy with a heart as big as he was. You people could have stood to learn a thing or two from him.
Brian P
My Mom's cat, Foxy, passed away. My sister referred me to this place, so I took Foxy here to have her cremated. Colby was very friendly and helpful, and very kind to my Mom. He even took time to listen to her cat stories. You guys are great.
Kim summers
My sweet baby Izzy passed away last Tuesday and when she came home she was in a beautiful Engraved Box with her name , yes I cried again when I saw it, thank you so much for taking care of her, I miss her so much ❤️😥
Amber Percival
Couldn't have asked for better when dealing with the loss of my kitty. Absolutely beautiful box with my baby's name. An issue with my vet cause me to need a new name plate and I called them and had absolutely no issues and could pick up the new name plate the next morning. They made this difficult process just a tad more bearable by being such an amazing place with great people who care.
Brad Newlon
Our baby roxi passed just the other night. I called at 1030 in the morning the gentleman who answered was very sympathetic as I was stuck choking up he said take your time. Very sympathetic over our loss. They even came and got her because we only have a motorcycle at the moment and it was raining. The gentleman that came to pick up roxi was very sympathetic and listened to our wants for our girl. So excited to see what the boxes look like I knew she was in great hands. Thank you all so much
CopperAngel 1980
I've now had both of my kitty babies creamated here and both times they have done such an amazing job. My 23 year old was run over and they stayed past closing so I could bring her in. They go above and beyond for their customer, the boxes they give you to hold your fur baby are beautiful and they always make sure to add a special touch with a condolences card. I love this company so much and the team that work there
Bobby Campbell
Lost my little buddy Rusty at 3:45 June 20, 2017. I called and was able to take him in. I had directions taped to the carrier and they followed it very respectfully. They shared their sympathy and when I picked Rusty up the gentleman had his remains in a beautiful cedar box with his name engrave on top, and small lock and key on the haspecific and a sympathy card. Again he shared his sympathy and needless to say I was comforted. Thank you for your compassion.Bobby Campbell
Holly
The boxes are beautiful. However, if you call and ask a question or inquire about something, you will get the feeling that you are bothering him. Very unsympathetic & acts like he could care less. These pets are our family members, we need to know they are being treated with respect. I don't get that feeling from him
Angela Copley
I wish I could give this company and the gentlemen that work there more then 5 stars. My baby Kasper passed peacefully and they made the process of caring for his remains so much easier. The handcrafted box urn is simply breathtaking and I am so happy to display my baby.
Christina Meents
My beautiful fur baby was struck by a truck in the evening. We took our baby to the Emergency vet in springfield . they sent her off to Friends of the Family to be cremated. We were so impressed by the detail and care given in the beautiful wooden box that her ashes were placed in. I will definately be sure to spread the word of this place to others who want a beautiful memorium for thier precious fur babies. Thank you so much for caring Friends of the Family!
T Leep
I'm Troy Pittman. I just lost my cat, Tiger on 6/29/2021. He was around 20 to 21 years old. He was in doors always & means the absolute world to me. I can't stress that enough. I chose Friends Of The Family to cremate him. Doug and the others there have always treated me well and have used great care with my pets cremation. I know they are professional. Tiger will be the 13th pet, off the top of my head, that they have cremated for me. They always were returned in good time and in a nice little box and name with their ashes. Doug & I attended the same Highschool so, I know he's a good guy.
Stac Lilley
The gentlemen working today were very compassionate to our needs and wants. The gentlemen handling our Samson was very gentle on moving him where he needing to go. Made a great first impression and will certainly be using them again. Thank you guys for letting us say our final goodbyes to our big guy and listening to our truck stop story of him. It truly ment a lot to us! And kudos to the supervisor BJ!
Elaine Ancipink
Over the years they have taken care of 4 of my precious pets. 2 rescue's, Charlie a pug, from a puppy mill and Blossom age ? an abused dachshund. My 17 year old Tuffy dog, and recently Oscar cat 15 years old. Friends of the family always are respectful, they understand how pet owners feel about the loss of our pets.
otto baylee
Yesterday Nov 6. my son's dog died, he was up with him all night until his dog died early in the morning. Upon contacting Friends of the Family, burial arrangements were made for Wednesday Nov 8. My son was told the burial was going to be $595. We arrived at the cemetary to get the casket when Doug saw me and told my son ' not doing it, you tried that one before' (my son's other dog died in March, and a burial was refused). He proceeded to tell my son 'you are guilty by association, you are just like your dad'. For a Springfield business owner to be so belligerent and vindictive is unbelievable and unprofessional.
Katie Abrams
I have used the cremation services of FOF for years, the little HANDMADE cedar caskets I get my loved ones back are just BEAUTIFUL! I just lost another of my loves of my life, and They Carved Pooh Cat's name on the top of the casket! It is soo Beautiful! Nothing can stop the heart break of loosing a fur baby, but FOF makes you feel they respect your sorrow, and honor your baby!! I wouldn't know what to do with out them!!When my Father passed, his ashes were returned to us in a ugly cardboard box, I was shocked! When FOF treats my fur babies with so much respect, I thought the people funeral homes would be AT LEAST as honorable.Thank you guys so much for such wonderful tributes to my babies! You took away at least a tiny bit of my broken heart!
Rhonda Gillespie
Doug is a very compassionate person. He and his team did a nice job presenting our precious boy in a beautiful cedar box with a lock and his name beautifully engraved.
Michelle Cardwell
My son lost his beloved hedgehog. It was hard for him and even harder for me. During this sad tone they did very patiently help me and ordered the perfect urn for my baby and made the most beautiful heart shaped memorial plate for him. My heart still hurts but these guys take the best care of their grieving customers.
Beverly Markham
During this darkest time the Friends of Family Pet Memorial expressed the compassion and understanding that I needed at that time. The service they provided for my kitty's cremation was outstanding. But what really stood out was the deep caring and emotional support they provided at this very difficult time. Thank you so much friends of family you are very highly recommended.
Shena Curry
We had to have our 18 human year old chiweinie Alvin and we have received our furbaby back from cremation in the most beautiful box that holds him now and a beautiful card attached we want to say thank you so much 💓
Epic Thompson Life
We lost our beloved pup 6 months ago. When her remains were returned, the box was different than all of the other boxes from our other pets. I have a shelf with the pictures and boxes of all our pets over the years, so this box looked out of place. I called to inquire about getting a matching box, and was told the company started charging too much so they changed companies. When I asked for the name of the original company he flat out refused to give it to me. I have no choice but to use them since they are the only pet cremation place in the area, but I don't recommend them.
Countess
We had to put my poor old cat to sleep at the emergency vet last week and I wanted to have her cremated like we did her sister that we lost 2 years ago. I wasn’t coping well those first few days, not sleeping much, really heartbroken- I kept having thoughts of “what if her body gets lost, what if I never get her back” (i know, irrational, but your brain doesn’t work right when you’re grieving.) I called the number I could find for Friends of the Family since the emergency vet said that’s who does the cremations for them, and I left a message. Kevin called me back and was very very nice, reassured me that everything was fine, and told me when to expect her ashes to be returned to the emergency vet for pick up. I was able to pick her up that night. Beautiful box. Thank you for your compassion and helping my heart heal by being able to bring her home.
Tristan Armstrong
My mom's dog passed away a week ago today and throughout the whole process we talked and dealt with kevin, he was professional and sincere the whole time. I also bought some necklaces to put some of the ashes in and he put the ashes in for us at no extra charge. I highly recommend this place and plan on using it when the time comes for my dog too.
Tess
This place was so kind and caring to us. It makes me sad to see the negative reviews. I called and they let us bring our dog of 14 years that afternoon. Once we arrived then gentleman gave us as much time as we needed to say our final goodbyes. He even told us to take our time, and he took care of the blanket we brought her in because we didn’t want it back. The box is beautiful and honestly the whole process was painless considering losing a pet is such a painful thing. I’m recommending them to our friends who are about to lose their long time friend and I’m doing so with confidence.
Billie Statler
They were amazing to deal with after the loss of our pet. Affordable and beautifully done .
Regina Johnson
I had my 18 1/2 year old cat put to sleep at my vet on Saturday morning. I knew I wanted her cremated so I talked to Kevin and made arrangements with him to meet him at the cemetery before they left. He and Burt (sp?) were both there and let me cry over her for little bit before I let her go. I was so touched by their kindness. I can't wait to get her back home in her little box.
David Wilson
Very professional and compassionate. I was very hysterical after losing my little guy and they were very reassuring, dealt with my questions and requests (probably very ridiculous questions. The box is gorgeous, and they were very helpful and knowledgeable. When the time comes for my other fur babies I will be using them again.
Shayla Herold
Would not take another animal here. NO COMPASSION whatsoever. When we initially went in there to cremate our dog, first of all it's a sketchy place, just a tiny shed type thing as their office, but we overlooked that. We go inside, and all they said was, "how much does he weigh." "What's his name." "Alright, let's go get the body." Absolutely DISRESPECTFUL to people who just lost their pet. Wait though, it gets better. A few days later, we go to pick him up. My fiance calls them, and asks them if they were there. "He says, yep til 5." Okay, so he pulls up.. no cars. He gets up to the door, knocks, no answer. So he calls them a few times, with no response. My fiance is getting angry by this time. Finally someone pulls up.. they both get out of the car, and the guy says, "you're blowing up my boss's phone" we finally get the box, and his name that is engraved on the box is SPELLED WRONG. How do you misspell ZEUS. They spelled it 'Zues'. When my fiance pointed it out to them all he said was, "oh sorry" We didn't get a oh I'll fix that for you no problem. Nope. These people have no professionalism whatsoever, no compassion either. They just want their money. Do yourself a favor. Don't use these people to handle your beloved pet.UPDATE: The next day after this business read this review, they called us up, and said we need to talk about the 'blatant lies' that were put on the internet.. and then continued to yell at us about this review! Then told us we need to go up there and tell HIS employee that we don't appreciate the way we were treated. Um? How about YOU do that it's YOUR business. If they were truly a professional business, they would have apologized and made things right! Instead they wanted to yell and argue. I never post reviews, actually this is my first one. This whole thing has been nothing but a nightmare. This business should have helped made us heal, but instead we're still grieving AND angry, and that doesn't help at all. I wish I could take away this one star I gave, because they don't even deserve that.
Tina Freeman
My son took my fur baby to them and in a few days I got my puppy back in a Beautiful wood box with her Name on it and a Sweet Sympathy Card.. Thanks for giving my puppy a Beautiful resting place... Thanks for showing care for my fur baby..
Christina Bell
Highly recommended my daughter lost her pet and Kevin was very sympathetic put her in a room where she can say her goodbyes and we got her back today and My daughter is happy she's home now....
Debbie Church
I’ve used their services many times. Their so kind and respectful! They are very kind and heart felt. They make the redaspu heartbreaking process more bearable!Highly recommend!!!!!!
Rebekah Armstrong
Based soley on my initial phone conversation with Kevin, I would HIGHLY RECOMMEND these folks to anyone in need of their services! You can tell that they're not out to make a buck off your grief. They really care!
Maranda Nickels
Most definitely would recommend this business to anyone who wants to give their fur baby the best of the best!!!! The staff is very careing and patient! Great customer service! Thank you for helping our Brownie Rest in Peace in the best!!! ☺️
Darth Awesomeness
Very respectful and honest people!!! We have used them for our dogs several times. They're very stright forward with their prices.
robert Spradlin
We had a puppy that passed. My 12 year old daughter was very close to the dog. They were very nice and sympathetic to her. Thank you so much.
Faton Kadriu
This place was very helpful. They helped my family get through the lost of my dog and did their job very well of taking care of my dog, Rocky
ozarkmrs nonya
They have taken care of my last 3 fur babies. They are professional and when I called he took time to answer my questiones and never rushed me. He was helpful and sincere.
Bobby Campbell
Lost my little buddy Rusty at 3:45 June 20, 2017. I called and was able to take him in. I had directions taped to the carrier and they followed it very respectfully. They shared their sympathy and when I picked Rusty up the gentleman had his remains in a beautiful cedar box with his name engrave on top, and small lock and key on the haspecific and a sympathy card. Again he shared his sympathy and needless to say I was comforted. Thank you for your compassion.Bobby Campbell
Holly
The boxes are beautiful. However, if you call and ask a question or inquire about something, you will get the feeling that you are bothering him. Very unsympathetic & acts like he could care less. These pets are our family members, we need to know they are being treated with respect. I don't get that feeling from him
Angela Copley
I wish I could give this company and the gentlemen that work there more then 5 stars. My baby Kasper passed peacefully and they made the process of caring for his remains so much easier. The handcrafted box urn is simply breathtaking and I am so happy to display my baby.
Christina Meents
My beautiful fur baby was struck by a truck in the evening. We took our baby to the Emergency vet in springfield . they sent her off to Friends of the Family to be cremated. We were so impressed by the detail and care given in the beautiful wooden box that her ashes were placed in. I will definately be sure to spread the word of this place to others who want a beautiful memorium for thier precious fur babies. Thank you so much for caring Friends of the Family!
T Leep
I'm Troy Pittman. I just lost my cat, Tiger on 6/29/2021. He was around 20 to 21 years old. He was in doors always & means the absolute world to me. I can't stress that enough. I chose Friends Of The Family to cremate him. Doug and the others there have always treated me well and have used great care with my pets cremation. I know they are professional. Tiger will be the 13th pet, off the top of my head, that they have cremated for me. They always were returned in good time and in a nice little box and name with their ashes. Doug & I attended the same Highschool so, I know he's a good guy.
Stac Lilley
The gentlemen working today were very compassionate to our needs and wants. The gentlemen handling our Samson was very gentle on moving him where he needing to go. Made a great first impression and will certainly be using them again. Thank you guys for letting us say our final goodbyes to our big guy and listening to our truck stop story of him. It truly ment a lot to us! And kudos to the supervisor BJ!
Elaine Ancipink
Over the years they have taken care of 4 of my precious pets. 2 rescue's, Charlie a pug, from a puppy mill and Blossom age ? an abused dachshund. My 17 year old Tuffy dog, and recently Oscar cat 15 years old. Friends of the family always are respectful, they understand how pet owners feel about the loss of our pets.
otto baylee
Yesterday Nov 6. my son's dog died, he was up with him all night until his dog died early in the morning. Upon contacting Friends of the Family, burial arrangements were made for Wednesday Nov 8. My son was told the burial was going to be $595. We arrived at the cemetary to get the casket when Doug saw me and told my son ' not doing it, you tried that one before' (my son's other dog died in March, and a burial was refused). He proceeded to tell my son 'you are guilty by association, you are just like your dad'. For a Springfield business owner to be so belligerent and vindictive is unbelievable and unprofessional.
Katie Abrams
I have used the cremation services of FOF for years, the little HANDMADE cedar caskets I get my loved ones back are just BEAUTIFUL! I just lost another of my loves of my life, and They Carved Pooh Cat's name on the top of the casket! It is soo Beautiful! Nothing can stop the heart break of loosing a fur baby, but FOF makes you feel they respect your sorrow, and honor your baby!! I wouldn't know what to do with out them!!When my Father passed, his ashes were returned to us in a ugly cardboard box, I was shocked! When FOF treats my fur babies with so much respect, I thought the people funeral homes would be AT LEAST as honorable.Thank you guys so much for such wonderful tributes to my babies! You took away at least a tiny bit of my broken heart!
Rhonda Gillespie
Doug is a very compassionate person. He and his team did a nice job presenting our precious boy in a beautiful cedar box with a lock and his name beautifully engraved.
Karen Cavalli
This was so helpful for us. I was so glad to have her home in such a beautiful box and understanding note that brought comfort
Marley robertson
I have gone here with 3 Of my pets and face another one in the next few days..They have been so kind to me and treated us like family. i personally recommend them to everyone I know.. God Bless You All..
SHARON PERKINS
My dog of over 15 years passed away and the vet I had been going to sent her here. They are slow and the final resting place, a pine box with her name burned on the top. CRAP....I wouldn't allow any animal to go there ever again. TERRIBLE
Misty Berry
Thay wear great people . it was a pleasure working with them I would highly recommend them👍👍👍👍😁 thay took grate compassion with my cat's ashes.
Gregory Patton
Great service & compassion here. My entire family has used this cemetary. Will work with you extremely easily on things. Old-time quality service.
Cheryl Birdwell
Returned my babies ashes in a beautiful box with engraved name, so we feel like he is still with us every day
Kris Sims
My heart is heavy with grief, but I am so grateful for Kevin and all who are a part of this wonderfully caring place.
Amanda Bailey
Couldn't have asked for a nicer remembrance box!The gentleman who I spoke to was so nice and very helpful!Great job guys!! 💕
Michael White
They were very respectful very helpful and sincerely empathetic about lost my pet
Beth Tarter
Thanky you for taking excellent care of my dogs
Shayla Herold
Would not take another animal here. NO COMPASSION whatsoever. When we initially went in there to cremate our dog, first of all it's a sketchy place, just a tiny shed type thing as their office, but we overlooked that. We go inside, and all they said was, "how much does he weigh." "What's his name." "Alright, let's go get the body." Absolutely DISRESPECTFUL to people who just lost their pet. Wait though, it gets better. A few days later, we go to pick him up. My fiance calls them, and asks them if they were there. "He says, yep til 5." Okay, so he pulls up.. no cars. He gets up to the door, knocks, no answer. So he calls them a few times, with no response. My fiance is getting angry by this time. Finally someone pulls up.. they both get out of the car, and the guy says, "you're blowing up my boss's phone" we finally get the box, and his name that is engraved on the box is SPELLED WRONG. How do you misspell ZEUS. They spelled it 'Zues'. When my fiance pointed it out to them all he said was, "oh sorry" We didn't get a oh I'll fix that for you no problem. Nope. These people have no professionalism whatsoever, no compassion either. They just want their money. Do yourself a favor. Don't use these people to handle your beloved pet.UPDATE: The next day after this business read this review, they called us up, and said we need to talk about the 'blatant lies' that were put on the internet.. and then continued to yell at us about this review! Then told us we need to go up there and tell HIS employee that we don't appreciate the way we were treated. Um? How about YOU do that it's YOUR business. If they were truly a professional business, they would have apologized and made things right! Instead they wanted to yell and argue. I never post reviews, actually this is my first one. This whole thing has been nothing but a nightmare. This business should have helped made us heal, but instead we're still grieving AND angry, and that doesn't help at all. I wish I could take away this one star I gave, because they don't even deserve that.
Tina Freeman
My son took my fur baby to them and in a few days I got my puppy back in a Beautiful wood box with her Name on it and a Sweet Sympathy Card.. Thanks for giving my puppy a Beautiful resting place... Thanks for showing care for my fur baby..
Christina Bell
Highly recommended my daughter lost her pet and Kevin was very sympathetic put her in a room where she can say her goodbyes and we got her back today and My daughter is happy she's home now....
Debbie Church
I’ve used their services many times. Their so kind and respectful! They are very kind and heart felt. They make the redaspu heartbreaking process more bearable!Highly recommend!!!!!!
Rebekah Armstrong
Based soley on my initial phone conversation with Kevin, I would HIGHLY RECOMMEND these folks to anyone in need of their services! You can tell that they're not out to make a buck off your grief. They really care!
Maranda Nickels
Most definitely would recommend this business to anyone who wants to give their fur baby the best of the best!!!! The staff is very careing and patient! Great customer service! Thank you for helping our Brownie Rest in Peace in the best!!! ☺️
Darth Awesomeness
Very respectful and honest people!!! We have used them for our dogs several times. They're very stright forward with their prices.
robert Spradlin
We had a puppy that passed. My 12 year old daughter was very close to the dog. They were very nice and sympathetic to her. Thank you so much.
Faton Kadriu
This place was very helpful. They helped my family get through the lost of my dog and did their job very well of taking care of my dog, Rocky
ozarkmrs nonya
They have taken care of my last 3 fur babies. They are professional and when I called he took time to answer my questiones and never rushed me. He was helpful and sincere.
Maricela Rodriguez Nava
Lovely and professional attention! Handled my baby with care and took care for her.
Scott Tucker
They've done an awesome job for my last two and I expect to use them every time.
Margaret Degase
I couldn't be happier with Pearl's remembrance box and paw print. All I got for her sister was an ugly plastic box
Regina Howell
I was so surprised with the beautiful cremation box-I had no idea that it would be so beautiful! Thank you
Patty Hodges
They don't really deserve the 2 stars I gave, but for the sake of the beautiful box I got my boy back in I'll give it 2. I had a small memorial for my little guy on 3/22 to spread some ashes and release some balloons for him. (Personal healing). I called to get permission beforehand.When I first arrived at the pet cemetery, I noticed one of the groundsmen mowing on a zero turn mower at the front of the entrance with lots to mow up that way. However, as I was getting ready to spread his ashes and release the balloons with my daughter in law, son, daughter, and granddaughter, the man on the mower came down our way and started mowing & was blowing dirt and debris right into our direction..(I have a video) . I wanted to curse, scream and cry but I couldn't do that, so I left peacefully in honor of my boy 💔. I am so disgusted and hurt by the fact that there was no respect. Where is the compassion, or the integrity of your company? These are our furbabies and are not just animals .....they are our family members, our companions. For some people their fur baby is all they have...I'm still speechless. ..SHAME ON YOUR EMPLOYEE MR DAVIS
Amber Wilkerson
Would not reccoment to anyone. ZERO compassion for grieving families!
Mat “MC” Covert
These guys were awesome and very empathetic.
Dena Molner
Very helpful. Made us feel at peace
Lea Vermillion
James Hazzard
Karen Cavalli
This was so helpful for us. I was so glad to have her home in such a beautiful box and understanding note that brought comfort
Marley robertson
I have gone here with 3 Of my pets and face another one in the next few days..They have been so kind to me and treated us like family. i personally recommend them to everyone I know.. God Bless You All..
SHARON PERKINS
My dog of over 15 years passed away and the vet I had been going to sent her here. They are slow and the final resting place, a pine box with her name burned on the top. CRAP....I wouldn't allow any animal to go there ever again. TERRIBLE
Misty Berry
Thay wear great people . it was a pleasure working with them I would highly recommend them👍👍👍👍😁 thay took grate compassion with my cat's ashes.
Gregory Patton
Great service & compassion here. My entire family has used this cemetary. Will work with you extremely easily on things. Old-time quality service.
Cheryl Birdwell
Returned my babies ashes in a beautiful box with engraved name, so we feel like he is still with us every day
Kris Sims
My heart is heavy with grief, but I am so grateful for Kevin and all who are a part of this wonderfully caring place.
Amanda Bailey
Couldn't have asked for a nicer remembrance box!The gentleman who I spoke to was so nice and very helpful!Great job guys!! 💕
Michael White
They were very respectful very helpful and sincerely empathetic about lost my pet
Beth Tarter
Thanky you for taking excellent care of my dogs
Madison Copper
Tony Miller
Jordyn Sogar
gina densel
Jason Carr
Darcie Bryant
Amber Crossland
Patricia Dori Plumb
Anna Eubanks
Candy Plaster
Maricela Rodriguez Nava
Lovely and professional attention! Handled my baby with care and took care for her.
Scott Tucker
They've done an awesome job for my last two and I expect to use them every time.
Margaret Degase
I couldn't be happier with Pearl's remembrance box and paw print. All I got for her sister was an ugly plastic box
Regina Howell
I was so surprised with the beautiful cremation box-I had no idea that it would be so beautiful! Thank you
Patty Hodges
They don't really deserve the 2 stars I gave, but for the sake of the beautiful box I got my boy back in I'll give it 2. I had a small memorial for my little guy on 3/22 to spread some ashes and release some balloons for him. (Personal healing). I called to get permission beforehand.When I first arrived at the pet cemetery, I noticed one of the groundsmen mowing on a zero turn mower at the front of the entrance with lots to mow up that way. However, as I was getting ready to spread his ashes and release the balloons with my daughter in law, son, daughter, and granddaughter, the man on the mower came down our way and started mowing & was blowing dirt and debris right into our direction..(I have a video) . I wanted to curse, scream and cry but I couldn't do that, so I left peacefully in honor of my boy 💔. I am so disgusted and hurt by the fact that there was no respect. Where is the compassion, or the integrity of your company? These are our furbabies and are not just animals .....they are our family members, our companions. For some people their fur baby is all they have...I'm still speechless. ..SHAME ON YOUR EMPLOYEE MR DAVIS
Amber Wilkerson
Would not reccoment to anyone. ZERO compassion for grieving families!
Mat “MC” Covert
These guys were awesome and very empathetic.
Dena Molner
Very helpful. Made us feel at peace
Lea Vermillion
James Hazzard
Natori Homer
Connie Fraley
Patty Hodges
Rouge Waffle8772