Business Hours & Maps
Not Published (Maybe Closed).
Customer Reviews
Customer Reviews Summary
Heavens Gate Pet Cremation, led by Michelle, receives mixed reviews from customers. Many praise her compassionate service and the care taken with their pets, while others express frustration over long wait times for ashes and issues with communication and accuracy in memorial items. Overall, the business is seen as a comforting option for pet loss, but there are significant concerns regarding reliability and transparency.
Charlotte Boes
Oh my we was so very very blessed with Michelle kindness and love ❤️ she showed us when my husband talked to her about our lil fur baby shodow she was very sick her kidneys were going on her she was crying 😿 i could feel her pain it made us cry. Took her to the cet she put her to rest and she just feel a sleep in her lil pink . I didn’t want her in a box luke the very was going to do i asked Michelle can she stady in her bed tell the cremtion she gave me a hug and said she is fine with her bed in her bed I crying more . She has a big heart ♥️ and cares how we feel we gave shodow to her she said now she her lil fur baby and will take care of her . I cried more it is so so hard when we see thenm get sick and have to gave them to Rainbow 🌈 Bridge 🌁 to with with God and now dhe can be free of her pain she is in Heaven with Amber & Patches &shelly . They are our lil Angel with their little 🪽. She was our Big Angel to be there for us . I wish vets had her careingfeeling snd not not change so so high . It hard when we live on a income but we have not chose.i will tell orthers about her she’s wonderful lady and person. My friend the worker she said the is the best kelly she has feelings. That made ue feel better ❤️🩹 i will tell more my friends about her merry Christmas 🎄 to all and our fur babies 💔🐾🌈🌁 charlotte & Donnie & Angel
Kandace Stearns
Heavens Gate in Columbia Missouri left me speechless! My Rocky passed away on a Sunday afternoon, I wasn't sure what I was going to do. We called around and a few hours later we were meeting Michelle half way! When I met her I knew in my heart and soul that I was leaving my Rocky in good hands! He was gone for little over a week . When I got the phone call that he was ready to come back home, I was there to pick him up! As well as the beautiful keepsakes she sent with him, I could not have been any happier. Thank you Michelle forr being there for Rocky And I you will forever hold a place in out hearts ♥️
Christina Hartman
I can't say enough good things about Heavens Gate and its owner, Michelle. When I lost my beloved Tuna close to Christmas, after almost 15 years of companionship, I was a wreck. I called Michelle, and she was so incredibly compassionate and kind. She arranged to pick her up, told me exactly what to expect and the timeframe, and even delivered to my home when the cremation and paw prints were done.I enthusiastically endorse and recommend her work. Thank you Heavens Gate!
John George
After trusting my senior dog to the doctors at MU Vetrinary Hospital for over two years, I felt comfortable accepting their referral to Heavens Gate Pet Cremation when the time finally came. I will regret that decision for the rest of my life. First, they take 4-6 weeks to return the ashes. This is over four times the industry standard. Second, from the distorted paw impression I purchased, it's clear that my pet was frozen at some point. Third, I specifically asked the owner (Michelle) to call me when he was ready to be picked up. I made it clear to her I did not want him to be mailed, and she said that was fine. You can imagine my surprise when I went to the mailbox and found his ashes crammed into a standard postage parcel (shipped from and entirely different city). Not even a call saying he was on his way (against my wishes). After talking with some of the (many) other dissatisfied customers, I discovered the owner has several other businesses she's juggling, including a medical waste disposal company (which I assume uses the same incinerator our pets are cremated in) In my opinion, this company is not able to give your beloved pet the respect they need and should be avoided at all costs. I am currently in contact with MU Vetrinary Hospital in an effort to stop future referrals to this company.