Customer Reviews Summary
Midwest Cremation Services has received overwhelmingly positive reviews for their compassionate service and respectful handling of pets during a difficult time. Many customers appreciated the beautiful urns and timely return of ashes, highlighting the professionalism and kindness of the staff. However, some reviews raised concerns about pricing and communication regarding the return of ashes.
RONALD LIETZ
At 14 1/2 yrs old i was sad to loose him but when i got his ashes back i new i made the right choice. no more pain ad a great ash container love it thanks .
Nancy Kohout
I canโt begin to tell you how grateful I am๐๐ You all took such wonderful care of My Precious Pickels, my dog ๐ถ of 16plus years ๐ถ๐ I will be forever grateful for your kindness during this very difficult time. God Bless You All Forever ๐๐๐ถ๐๐ Sincerely Nancy Kohoutโค๏ธ๐ฅฐโฅ๏ธ
Kevin Larson
Very caring and kind people, thank you so much for taking careful and loving care of the cat I brought in this morning. God Bless you all.
Pizzaman
We vet at Evan's Family Pet Care in Marshall, and have lost a number of pets and had them Cremated lately it was our sweet Lily of 15 years. Midwest Cremation has done a great job of getting our pets picked up from our vet and returned really quick. The wooden urn box is great along with the engraved name plate. Thanks for doing a wonderful job.
RONALD LIETZ
At 14 1/2 yrs old i was sad to loose him but when i got his ashes back i new i made the right choice. no more pain ad a great ash container love it thanks .
Nancy Kohout
I canโt begin to tell you how grateful I am๐๐ You all took such wonderful care of My Precious Pickels, my dog ๐ถ of 16plus years ๐ถ๐ I will be forever grateful for your kindness during this very difficult time. God Bless You All Forever ๐๐๐ถ๐๐ Sincerely Nancy Kohoutโค๏ธ๐ฅฐโฅ๏ธ
Kevin Larson
Very caring and kind people, thank you so much for taking careful and loving care of the cat I brought in this morning. God Bless you all.
Pizzaman
We vet at Evan's Family Pet Care in Marshall, and have lost a number of pets and had them Cremated lately it was our sweet Lily of 15 years. Midwest Cremation has done a great job of getting our pets picked up from our vet and returned really quick. The wooden urn box is great along with the engraved name plate. Thanks for doing a wonderful job.
Rosegate Furever Home
Never met the staff, but they did taking care of GiGi our senior dog well, even in this hard time of Covid-19. GIGi had Lyme positive and we gave her final 3 years in her life. She was a happy dog. Thank you Midwest Cremation Service.
Andrea Belanus
Long overdue review here...... had my beloved horse cremated here in 2016....expensive, but worth it. I wish i remembered the gentlemen's name who came to pick.him up. He was so kind and professional. Really went out of his way to make me feel better after losing my beloved Casper who was with my for 26yrs. When the cremation was complete, he was delivered in a wooden box with a name plate, picture frame and sympathy card. I highly recommend this place
MARS !
My 15 y/o beloved dog/best friend was cremated here at Midwest Cremation Service early April 2024. He was โMamaโs Baby,โ turned โGood Old Boy,โ seemingly overnight & was the best of us. He was fiercely loved & we played with him every day of his life. I was glad it only took a week to get his ashes back.(We had no idea what to expect with our dogโs cremation because we received our 2 catsโ ashes in just a plastic baggie from a totally different business in the twin cities a few years ago.)I walked into the vet office to pick up my dogโs ashes from you/Midwest Cremation Service & was handed a nice quality navy blue bag with soft gray handles. This outer bag had a thick paper tag with his name & barcode. I took it to my truck & peeked inside. Inside the bag was yet another bag, this time a dark blue velvet drawstring bag. Just the sight of that made me cry because it was so nice. I missed my boy so much & hated being without him for a week. I had to be able to see (through any tears) to drive home, so I waited to open the velvet bag. Once home I was amazed at what care they showed my dog & our family. An absolutely beautiful smooth wooden box with his name plate you can choose to stick anywhere on the box. The bottom of the box has a sticker showing his name & barcode so youโre assured everything stayed together through their process.A nice card, certificate with name, & a pet grief brochure was also much appreciated. Thank you for caring enough to help our family take our beloved family member home so beautifully & respectfully. Weโre forever grateful. <3
Tami Mckean
I just got my little Lady back today. Thank you so much!! It was all beautiful! It was hard losing her, harder letting her go, and I was anxious to get her back. She was my life and I knew, upon her return today, that she was cared for respectfully. Thank you once again. โค๏ธโค๏ธโค๏ธ
Ursula Reinhart
Every person I dealt with couldn't have been more kind from the first phone call to picking up my horses ashes. When the driver arrived to pick her up from the farm I was sitting on the ground next to her in the sunlight and he asked if I needed more time with her which I thought was very kind. Just a good experience overall and I will recommend their services to anyone who asks about my experience. Thank you very much.
Neville Perera
We lost our beloved Kalu last week and he was cremated yesterday at Midwest Cremation Services of MN. The respect, care and love they provided Kalu and myself was unmatched. I was supported in the most amazing manner at all times by the two team members that helped with the cremation. I am so grateful and amazed at the level of support, care and love they provided and the respect they had for Kalu and our grief. I am grateful for ever.
MyLouisa
I finally went in to get the cremains for my Jack Russel Louisa . I am thoroughly pleased with the presentation in a beautiful little urn and her paw print. Happy to have her home again even though she crossed the bridge. A few years ago I had a horse put to rest by the Veterinarian had Midwest lined up to transport Hunter to their facility. Midwest was superb in their service for Hunter. His cremains were placed in a beautiful box. I would highly recommend having Midwest help you when the time comes for your horse or dog.
Dave โBig Daveโ Hauan
They took care of us when we brought in our beloved dog. Treated us with respect and our perished dog. All I can say is that in a really hard time they took care of us. Thank you for taking care of my baby boy Elmer.
Anna Heckmann
Extremely disappointed with the pricing. Feels like a complete scam to charge $57 for a clay paw that you donโt even personalize with the pets name. For context, I work at a vet clinic and we only charge $12.50 for our clay paws AND theyโre personalized. And to charge $27 for a fur clipping?! From MY OWN cat? Why are you taking advantage of devastated pet parents? I will never recommend this place to any pet parents, in fact I will tell them to avoid you like the plague. Sick and twisted how you up-charge grieving families.
Jennifer Indykiewicz
We had our cat cremated, was called that she was ready for pickup and picked her up on Monday. On Friday of that week MCS called to state our cat was ready for pickup. While on the phone call, she did confirm that it was our cat (by UPC) was picked up, but it certainly made us feel like maybe we did not receive our girl back and stirred lots of questions and emotions.
Matt saiko
I cannot share enough the comfort we found in Midwest Cremation Services. We had originally decided on another crematorium but had a bad interaction with them the day of our dogs passing. MCS was able to accommodate our large dog for a private cremation last minute. Not only did they get us in the staff was great, gave us time to say goodbye again and again and helped through everything. We waited there during the entire process and one team member came out on their lunch and asked if he could join us for a few minutes. He was so nice, told us stories about his dog he lost years ago and made us a little happy in a hard situation. Loosing a dog that your kids grew up with and has to go quick is not easy but the staff at MCS were terrific and I know this choice is hard but I highly recommend MCS.
Jamie G
We had our son (dog) Leo cremated here. We lost him in April of this year. It did not take them long to get his ashes back to us. It was hard losing him but we were so happy to have him back with us so quickly. Thank you very muchโฆ
Karen Schott
Yesterday I picked up the cremains of my cat, Max. I was handed a lovely blue bag, and when I arrived home I began unpacking the contents. Never before in my many years of being an animal lover/owner have I seen the remains of one of my pets handled with such extreme dignity and respect. While losing a pet is so painful, the contents of this little bag helped ease the loss. From the terra cotta paw print of my Max to the informative brochures about grief and loss, Midwest Cremation Services seemed to anticipate my needs. I will recommend this wonderful service when ever I can. Be well, happy and peaceful....
christine graves
I want to thank you for the beautiful and dignified memorial of my boy,, Dusty. I could not have hoped for how meaningful my aftercare services could be. Bless you all for taking such good care of him and getting him home to me wonderfully๐
Cracker Barrel
We just said our goodbyes to our beloved Saint Bernard, Remington a few days ago at Heritage Pet Hospital in Rochester. Itโs EXTREMELY painful with him not being here anymore, as so was loosing our other Saint on Christmas night Heidi, over a year ago. Midwest handled our Heidi as well and were impressed with their services, hence Remington is now following in her paw prints.One can only trust and put faith in what one says and actually does behind the scenes and we trust MCS with our MOST valued family members once again to this day. Until we all meet again, rest in peace Remington. Life is Not the same without you. Weโre shattered.Jeff & Debbra Barner
Terry Miller
Very disappointed. Unfortunately forced to decide to keep ashes last week at Cottage Grove Vet. After speaking with pet owner (in Australia) a day and half after pet passed, we want some of its ashes from bulk creamation. They were very uncooperative, no explanation as to where ashes were, and unsympathetic to our request.
RONALD LIETZ
At 14 1/2 yrs old i was sad to loose him but when i got his ashes back i new i made the right choice. no more pain ad a great ash container love it thanks .
Nancy Kohout
I canโt begin to tell you how grateful I am๐๐ You all took such wonderful care of My Precious Pickels, my dog ๐ถ of 16plus years ๐ถ๐ I will be forever grateful for your kindness during this very difficult time. God Bless You All Forever ๐๐๐ถ๐๐ Sincerely Nancy Kohoutโค๏ธ๐ฅฐโฅ๏ธ
Kevin Larson
Very caring and kind people, thank you so much for taking careful and loving care of the cat I brought in this morning. God Bless you all.
Pizzaman
We vet at Evan's Family Pet Care in Marshall, and have lost a number of pets and had them Cremated lately it was our sweet Lily of 15 years. Midwest Cremation has done a great job of getting our pets picked up from our vet and returned really quick. The wooden urn box is great along with the engraved name plate. Thanks for doing a wonderful job.
Rosegate Furever Home
Never met the staff, but they did taking care of GiGi our senior dog well, even in this hard time of Covid-19. GIGi had Lyme positive and we gave her final 3 years in her life. She was a happy dog. Thank you Midwest Cremation Service.
Andrea Belanus
Long overdue review here...... had my beloved horse cremated here in 2016....expensive, but worth it. I wish i remembered the gentlemen's name who came to pick.him up. He was so kind and professional. Really went out of his way to make me feel better after losing my beloved Casper who was with my for 26yrs. When the cremation was complete, he was delivered in a wooden box with a name plate, picture frame and sympathy card. I highly recommend this place
MARS !
My 15 y/o beloved dog/best friend was cremated here at Midwest Cremation Service early April 2024. He was โMamaโs Baby,โ turned โGood Old Boy,โ seemingly overnight & was the best of us. He was fiercely loved & we played with him every day of his life. I was glad it only took a week to get his ashes back.(We had no idea what to expect with our dogโs cremation because we received our 2 catsโ ashes in just a plastic baggie from a totally different business in the twin cities a few years ago.)I walked into the vet office to pick up my dogโs ashes from you/Midwest Cremation Service & was handed a nice quality navy blue bag with soft gray handles. This outer bag had a thick paper tag with his name & barcode. I took it to my truck & peeked inside. Inside the bag was yet another bag, this time a dark blue velvet drawstring bag. Just the sight of that made me cry because it was so nice. I missed my boy so much & hated being without him for a week. I had to be able to see (through any tears) to drive home, so I waited to open the velvet bag. Once home I was amazed at what care they showed my dog & our family. An absolutely beautiful smooth wooden box with his name plate you can choose to stick anywhere on the box. The bottom of the box has a sticker showing his name & barcode so youโre assured everything stayed together through their process.A nice card, certificate with name, & a pet grief brochure was also much appreciated. Thank you for caring enough to help our family take our beloved family member home so beautifully & respectfully. Weโre forever grateful. <3
Tami Mckean
I just got my little Lady back today. Thank you so much!! It was all beautiful! It was hard losing her, harder letting her go, and I was anxious to get her back. She was my life and I knew, upon her return today, that she was cared for respectfully. Thank you once again. โค๏ธโค๏ธโค๏ธ
Ursula Reinhart
Every person I dealt with couldn't have been more kind from the first phone call to picking up my horses ashes. When the driver arrived to pick her up from the farm I was sitting on the ground next to her in the sunlight and he asked if I needed more time with her which I thought was very kind. Just a good experience overall and I will recommend their services to anyone who asks about my experience. Thank you very much.
Neville Perera
We lost our beloved Kalu last week and he was cremated yesterday at Midwest Cremation Services of MN. The respect, care and love they provided Kalu and myself was unmatched. I was supported in the most amazing manner at all times by the two team members that helped with the cremation. I am so grateful and amazed at the level of support, care and love they provided and the respect they had for Kalu and our grief. I am grateful for ever.
Chad Hoaglund
Highly recommend. Price was very competitive and there were extremely compassionate about our situation. Thank you MCS
Steven Smith
Unfortunately the second time that I have had to use their services. Prices way below what your regular veterinarian will charge. Just need to be willing to drive to Nowthen twice if you want the ashes back. Staff is friendly and compassionate. They understand the grief we are going through.Lots of additional products are available to purchase. The basic ashes back cremation comes with a very nice wooden urn.
Danny G (Dangpooks)
Just wanted to say thank you to the staff. My best friend, caregiver, and soulmate passed away unexpectedly Dec 11. My family and I were devastated. Our Labernard Hoagie, has been by my side for 11 years, been through many of lifeโs curveballs and he has helped us through them all. When he passed, your services were recommended when we couldnโt even think clearly. Something inside me a said โtrust themโ as I needed to have Hoagies (and Hoagies alone) ashes back to us.Your professionalism, timely return of his remains, and more importantly, the card, grieving literature, and overall presentation was honorable for a family companion.Thank you so much. I wanted your staff to know that the work they do is so appreciated and valued.Thank you.
L****
After our 3 yo cockapoo Oliver passed away suddenly and unexpectedly, MCS in Anoka was who we turned to for a private cremation of our beloved pet. They did a wonderful job in ensuring that we received our dogs remains accurately and quickly. The friendship box was very well constructed and beautifully finished. I would highly recommend MCS for your cremation needs.
Greg Reese
I give Midwest Cremation Services of Mn the highest recommendation possible. In our experience, they could not have been more compassionate or respectful. They made a real difference in enabling us to get through saying a final goodbye to our beloved Primo.
Ariel Eull
Very kind! I have had 2 of my animals cremated here and I am so happy with their service!
tom brownell
My wife and I experienced MCS our selves. Brock we miss you.I just picked up my son's dog RhaegarThe staff is so respectful and professional.Thank you for the caring touch of our fur babies.
Ryan peterbilt
Before the fire, I drove 2 hours from Southern Minnesota I was treated with respect and comfort when I arrived. Everyone on the staff was very nice and professional, it is a shame that the building was destroyed, I hope you will rebuild and help others in there time of loss!
Jeanne Nutter
They took such great care of my beloved horseโฆ.. and me. โฅ๏ธโฅ๏ธ๐
Pearl B
Very nice people and made a hard time a little easier.
MyLouisa
I finally went in to get the cremains for my Jack Russel Louisa . I am thoroughly pleased with the presentation in a beautiful little urn and her paw print. Happy to have her home again even though she crossed the bridge. A few years ago I had a horse put to rest by the Veterinarian had Midwest lined up to transport Hunter to their facility. Midwest was superb in their service for Hunter. His cremains were placed in a beautiful box. I would highly recommend having Midwest help you when the time comes for your horse or dog.
Dave โBig Daveโ Hauan
They took care of us when we brought in our beloved dog. Treated us with respect and our perished dog. All I can say is that in a really hard time they took care of us. Thank you for taking care of my baby boy Elmer.
Anna Heckmann
Extremely disappointed with the pricing. Feels like a complete scam to charge $57 for a clay paw that you donโt even personalize with the pets name. For context, I work at a vet clinic and we only charge $12.50 for our clay paws AND theyโre personalized. And to charge $27 for a fur clipping?! From MY OWN cat? Why are you taking advantage of devastated pet parents? I will never recommend this place to any pet parents, in fact I will tell them to avoid you like the plague. Sick and twisted how you up-charge grieving families.
Jennifer Indykiewicz
We had our cat cremated, was called that she was ready for pickup and picked her up on Monday. On Friday of that week MCS called to state our cat was ready for pickup. While on the phone call, she did confirm that it was our cat (by UPC) was picked up, but it certainly made us feel like maybe we did not receive our girl back and stirred lots of questions and emotions.
Matt saiko
I cannot share enough the comfort we found in Midwest Cremation Services. We had originally decided on another crematorium but had a bad interaction with them the day of our dogs passing. MCS was able to accommodate our large dog for a private cremation last minute. Not only did they get us in the staff was great, gave us time to say goodbye again and again and helped through everything. We waited there during the entire process and one team member came out on their lunch and asked if he could join us for a few minutes. He was so nice, told us stories about his dog he lost years ago and made us a little happy in a hard situation. Loosing a dog that your kids grew up with and has to go quick is not easy but the staff at MCS were terrific and I know this choice is hard but I highly recommend MCS.
Jamie G
We had our son (dog) Leo cremated here. We lost him in April of this year. It did not take them long to get his ashes back to us. It was hard losing him but we were so happy to have him back with us so quickly. Thank you very muchโฆ
Karen Schott
Yesterday I picked up the cremains of my cat, Max. I was handed a lovely blue bag, and when I arrived home I began unpacking the contents. Never before in my many years of being an animal lover/owner have I seen the remains of one of my pets handled with such extreme dignity and respect. While losing a pet is so painful, the contents of this little bag helped ease the loss. From the terra cotta paw print of my Max to the informative brochures about grief and loss, Midwest Cremation Services seemed to anticipate my needs. I will recommend this wonderful service when ever I can. Be well, happy and peaceful....
christine graves
I want to thank you for the beautiful and dignified memorial of my boy,, Dusty. I could not have hoped for how meaningful my aftercare services could be. Bless you all for taking such good care of him and getting him home to me wonderfully๐
Cracker Barrel
We just said our goodbyes to our beloved Saint Bernard, Remington a few days ago at Heritage Pet Hospital in Rochester. Itโs EXTREMELY painful with him not being here anymore, as so was loosing our other Saint on Christmas night Heidi, over a year ago. Midwest handled our Heidi as well and were impressed with their services, hence Remington is now following in her paw prints.One can only trust and put faith in what one says and actually does behind the scenes and we trust MCS with our MOST valued family members once again to this day. Until we all meet again, rest in peace Remington. Life is Not the same without you. Weโre shattered.Jeff & Debbra Barner
Terry Miller
Very disappointed. Unfortunately forced to decide to keep ashes last week at Cottage Grove Vet. After speaking with pet owner (in Australia) a day and half after pet passed, we want some of its ashes from bulk creamation. They were very uncooperative, no explanation as to where ashes were, and unsympathetic to our request.
East Central Veterinarians
We have worked with MCS for years and they provide consistent professional service during a very difficult time for families. They are great to work with!
Robert Palmquist
Excellent to work with. We had a lot of questions plus a few special requests, and they answered each questions patiently and provided the services as requested.
Gary Wilson
Greatly appreciate the service provided in our time of need!
Christine Peterson
We're very respectful and treated our little cat with dignity
Jessi Kangas
Always kind, caring and professional during such a sad time.
Dean Larson
They do a great job here.
Frank Bunny
Great service and very respectful
Garry Lodmill
Cremation service for pets.
WAGGS 63
Compassionate staff,
Michelle Jendro
Chad Hoaglund
Highly recommend. Price was very competitive and there were extremely compassionate about our situation. Thank you MCS
Steven Smith
Unfortunately the second time that I have had to use their services. Prices way below what your regular veterinarian will charge. Just need to be willing to drive to Nowthen twice if you want the ashes back. Staff is friendly and compassionate. They understand the grief we are going through.Lots of additional products are available to purchase. The basic ashes back cremation comes with a very nice wooden urn.
Danny G (Dangpooks)
Just wanted to say thank you to the staff. My best friend, caregiver, and soulmate passed away unexpectedly Dec 11. My family and I were devastated. Our Labernard Hoagie, has been by my side for 11 years, been through many of lifeโs curveballs and he has helped us through them all. When he passed, your services were recommended when we couldnโt even think clearly. Something inside me a said โtrust themโ as I needed to have Hoagies (and Hoagies alone) ashes back to us.Your professionalism, timely return of his remains, and more importantly, the card, grieving literature, and overall presentation was honorable for a family companion.Thank you so much. I wanted your staff to know that the work they do is so appreciated and valued.Thank you.
L****
After our 3 yo cockapoo Oliver passed away suddenly and unexpectedly, MCS in Anoka was who we turned to for a private cremation of our beloved pet. They did a wonderful job in ensuring that we received our dogs remains accurately and quickly. The friendship box was very well constructed and beautifully finished. I would highly recommend MCS for your cremation needs.
Greg Reese
I give Midwest Cremation Services of Mn the highest recommendation possible. In our experience, they could not have been more compassionate or respectful. They made a real difference in enabling us to get through saying a final goodbye to our beloved Primo.
Ariel Eull
Very kind! I have had 2 of my animals cremated here and I am so happy with their service!
tom brownell
My wife and I experienced MCS our selves. Brock we miss you.I just picked up my son's dog RhaegarThe staff is so respectful and professional.Thank you for the caring touch of our fur babies.
Ryan peterbilt
Before the fire, I drove 2 hours from Southern Minnesota I was treated with respect and comfort when I arrived. Everyone on the staff was very nice and professional, it is a shame that the building was destroyed, I hope you will rebuild and help others in there time of loss!
Jeanne Nutter
They took such great care of my beloved horseโฆ.. and me. โฅ๏ธโฅ๏ธ๐
Pearl B
Very nice people and made a hard time a little easier.
Dale Solheim
Brooke Lien
Margi W
Haley Stark