Cadillac Memorial Gardens West

Pet Cremation in Westland, Michigan

Beautiful, clean grounds. Compassionate staff service. Meaningful family engagement.
Management lacks compassion. Poor gravesite maintenance. Gaming activities disrespectful.
3.6 34 reviews

Customer Reviews

Customer Reviews Summary

The reviews for the cemetery reflect a mix of positive experiences and significant concerns. While some customers appreciate the beauty and cleanliness of the grounds, others express frustration over management's lack of compassion and poor maintenance practices. Issues such as the removal of decorations without notice and the introduction of gaming activities on the premises have led to disappointment among families seeking a respectful resting place for their loved ones.

Julia Bouren

Julia Bouren

10 months ago

I loved this cemetery. Thought it was beautiful. I have my grandfather, my mother, and other family buried there. Never had an issue with decorating the grave. It’s a way to bring offerings to my dead. However, recently even though my family has decorated these graves since the date of death, 2+ years, they decided to take up ALL decorations and throw them away. Without warning with a phone call. They didn’t give any time to grab the items left there. Very disappointing and sad. The thing is what if they were just deceased. Like I’m sure happened with someone else where they brought offerings and it was just ripped up and thrown away. In this situation there is no compassion. When burying my dead they were very nice people but I don’t understand why’d they start doing this after so long of being able to bring these offerings now all of a sudden no more? And you just THROW it AWAY. I wanted to be buried here with my family when that day comes, but now I’m having second thoughts.

Ralf Heckenbach

Ralf Heckenbach

4 months ago

Cemetery will not except outside grave markers to be delivered and will not install - this is illegal - monopolizing. This will be reported to the FTC (Federal Trade Commission.

Fawn Salvatore

Fawn Salvatore

10 months ago

I had a very big concern with the cemetary, but after a meeting with the general manager and 2 other employees they made sure I was satisfied and showed much concern and compassion. I feel very comfortable keeping them as our family and extended families cemetary

Sierra

Sierra

a year ago

The fact that this cemetery, or any cemetery for that matter, would employ a lawn maintenance crew with extreme lack of empathy for others is disheartening! The state of my grandfather’s grave less than 2 weeks after we buried him is utterly appalling. His very fresh grave appears to have been ran over several times with a lawnmower then trampled over on foot, leaving the dirt caved-in; As a direct result of their negligence, my other grandfather’s headstone bench located adjacent to this one, is now sinking in. My grandmother left the cemetery in tears. Decorations left on the grave were removed. When I brought it to the attention of the cemetery staff via email, their claim was that the decorations go against their policy. Okay, fine… HOWEVER, they failed to address other neighboring gravesites that have multiple non-permitted items: solar lights, wires, fencing, sculptures, and far more than the ONE arrangement of flowers allowed per gravesite. So once again, I emailed them regarding this, and they never replied. Interesting! My boyfriend also called and left a voicemail 3 days ago and they never bothered to return his call either.It appears to me that their decorations policy applies to only a few graves, and not ALL. If you’re looking for a place you can actually cherish and memorialize your loved ones, keep looking……

Business Hours & Maps

Sunday Closed
Monday 9:00 - 16:30
Tuesday 9:00 - 16:30
Wednesday 9:00 - 16:30
Thursday 9:00 - 16:30
Friday 9:00 - 16:30
Saturday 9:00 - 15:00