Customer Reviews Summary
Phillips Funeral Home is highly praised for its compassionate and professional service during difficult times. Many reviewers highlighted the staff's kindness, patience, and ability to guide families through the funeral planning process with care and understanding. The facility is described as clean and accommodating, making it a comforting place for grieving families.
Jessica W
No one wants to plan a funeral. It is hard with lots of decisions to make when you are not in the right frame of mind to be making them. Eryc was amazing to work with. He made the process as easy as possible. His kindness, compassion, patience and understanding were exactly what was needed during a very difficult time. He walked everyone through the process and answered all the questions. The staff at Phillips is amazing. It has to be a very stressful job yet everyone was as sweet as could be. We can't thank you enough for being there during this difficult time.
Kelly Conway Ellsworth
Phillips Funeral Home has the most accommodating staff to meet all your needs. They met with me daily, provided suggestions and made the whole experience much lighter in such a dark time.
Cheryl Kapp
Everyone here is so caring and kind. They really take the time to see who your loved one was and the best way to represent a memorial for them. Matt & Eric were so professional and helpful to us at a sorrowful time. Thank you for making my Moms funeral beautiful. My family appreciates it.
Heather Vaquera
When you're in the business of helping people through some of the toughest days - it takes some truly special, insightful, thoughtful, kind humans. Phillips is truly steps above - their caring is genuine and heartfelt. They think of every detail to honor your loved ones' life and memory. They make impossible situations a little lighter. Thank you for all you've done for our family throughout the years. It does make a difference, one that truly matters.
Jessica W
No one wants to plan a funeral. It is hard with lots of decisions to make when you are not in the right frame of mind to be making them. Eryc was amazing to work with. He made the process as easy as possible. His kindness, compassion, patience and understanding were exactly what was needed during a very difficult time. He walked everyone through the process and answered all the questions. The staff at Phillips is amazing. It has to be a very stressful job yet everyone was as sweet as could be. We can't thank you enough for being there during this difficult time.
Kelly Conway Ellsworth
Phillips Funeral Home has the most accommodating staff to meet all your needs. They met with me daily, provided suggestions and made the whole experience much lighter in such a dark time.
Cheryl Kapp
Everyone here is so caring and kind. They really take the time to see who your loved one was and the best way to represent a memorial for them. Matt & Eric were so professional and helpful to us at a sorrowful time. Thank you for making my Moms funeral beautiful. My family appreciates it.
Heather Vaquera
When you're in the business of helping people through some of the toughest days - it takes some truly special, insightful, thoughtful, kind humans. Phillips is truly steps above - their caring is genuine and heartfelt. They think of every detail to honor your loved ones' life and memory. They make impossible situations a little lighter. Thank you for all you've done for our family throughout the years. It does make a difference, one that truly matters.
brittiany small
This funeral home is extremely professionalAnd so patient and kind! Dealing with my loved oneβs final arrangements. I can honestly say it was the most beautiful/fun funeral I have ever been to!
Patty Bruen
Joe Tavormina assisted us with our arrangements and was so helpful, kind, an engaging. We first met Joe and the Phillips team when they came to the home of our beloved mother/grandmother after she unexpectedly, but peacefully passed away in her home. They were respectful and kind as they thoughtfully handled that night's emotional experience, and explained what we should expect in the coming days. Because our loss was unexpected, we were not prepared and did not know how to proceed. Joe took the time to understand our needs and to offer solutions that fit within our budget. He also provided us with some useful information we needed to manage the estate. Phillips is a beautiful and well managed small-town funeral home located in Downtown South Lyon. I highly recommend Phillips Funeral Home and will consider them for future arrangements.
Amy Raedel
When my father passed away it was a difficult time for our family. The thought of planning the visitation, service, luncheons, procession to the grave site, the obituary, etc... was overwhelming while we were also grieving. Phillips Funeral Home made this process much easier for us. Eryc gave us choices but never pushed one choice over the other. He answered all of our questions and was very patient. Thank you, Eryc!
Lisa Soulliere
Our family has had the most devastating and unexpected loss, that of my Husband, Jim. Eryk and the entire Phillips Funeral Home family made this heartbreaking experience much easier for us. The compassion and love that they expressed through words and actions was STELLAR. We cannot thank them enough. Warmest regards, The Soulliere family.
Carol OBrien
Losing a loved one is hard enough. But when you walk in to Phillips funeral home in downtown South Lyon. Do you feel like you instantly connect with family. And the family that I am talking about are the wonderful directors of Phillips funeral home. Our experience with Eryc was just that. I would highly recommend Phillips funeral home to anyone. This is not our first time with dealing with them. But when we lost my husbandβs brother, two months ago, it was extremely hard on us. We pre-plan his funeral with him here with us. Eryc sat down with us at our home and I went over all the options with my brother-in-law present.Phillips funeral home also offers the opportunity to order your head stone right there. Which was really convenient for us. We even needed some things notarized after the passing of my brother-in-law, and they were very helpful with that as well.So, would I recommend Phillips funeral home to anyone absolutely yes!!!!Once again, thank you to Eryc and the staff at Phillips for making us feel like family during a difficult time.
Maria Hicks
Phillips did a wonderful job with my father's funeral. Eryk, one of the directors, helped us with the whole process and helped us tremendously with such kindness. They are also very easy to communicate with, accommodated all our requests, they did a great job live streaming the service for out of town relatives. It's such a sad and challenging time and nobody wants to plan a funeral but Phillips made it easier for us and the service was really nice. They did a good job with decorating the room with flowers we received, providing picture boards to celebrate my dad's life and playing all our requested music.
Cheryl Shook
My extended family has used Phillips funeral home for all services for more than a decade. A few weeks ago I found myself calling Phillips to make arrangements for my mother's services. Matthew Scheffler was our coordinator. In every aspect an outstanding rating was not high enough, their services were truly Superior. Matt's intuitiveness and thoughtfulness guided us through every aspect even anticipating and answering questions we didn't even know how to ask. It was as if Matt had known my mother personally and made her service truly unique to her and us in every way. Thank you Matt and Phillip's funeral home for your kindness, professionalism and warmth.
Robin Wilson
I would recommend Phillips Funeral Home to anyone. Eryc and Joe were off the scale in what they did for me and my family. They did everything they said they would do and when I asked for thinks out of the ordinary their first response was, let me see what I can do. The words we don't or can't do that never came up. If i could give them a 10 star rating I'd do it. It made the service for my wife more than comfortable. Well done Eryc and Joes.
Vicki Barnes
Eryc did a wonderful job walking us through everything and put us at ease at a time when we had nothing planned ahead. When information was sent to them (obit, photo, video, etc.) they put it up on the website almost immediately, even late at night on a Saturday. We were so impressed with their professionalism and they set everything up so beautifully. We were all very comfortable and had access to a nice break room upstairs with a refrigerator and single cup coffee maker. Weβre so glad we did the online streaming - we know many people who watched it after the fact, when it was more convenient for them. Thank you to all involved in this top notch experience!
Nicole Rose
The Philips Funeral Home staff could not have been more compassionate and patient with us during this most difficult time with the passing of my dear father. I never wanted to face this day losing my best friend. Joe T and the staff were so understanding, kind, sincere, patient. We never felt rushed. They are very knowledgeable and helped us so much. Joe T was always there for us, even after hours, to answer any questions that we had. You do feel like you are with family when going through this process with them. They were with us all the way even at the burial in the Great Lakes National Military Cemetery that had to be a week later. I would highly recommend Philips Funeral Home to anyone, anytime. Thank you
Jack James
I couldn't be more impressed with the way Eric handled my fathers funeral. From start to finish, walking us through every step and guiding us through it. The level of professional courtesy was outstanding.
Diana Coleman
Phillips Funeral Home was absolutely THE BEST when it came to arranging my father's funeral. From start to finish, they went above & beyond!! We worked with Matt Sheffler whose words were always "don't worry about it, I'll take care of it"...and he did; every time! It was such a comfort to our whole family that they did indeed take care of everything. We will always be comforted by the care they showed to us during both of our parents passing. Thank you Matt so very much.
Stacey Klett
I would highly recommend Phillips. Eryc Wollitz was our Funeral Director when my Mom passed earlier this month. Eryc was great, he was with us every step of the way. We really appreciated his help, knowledge, perspective, and kindness. Everyone we encountered from Phillips was very helpful and kind.
Valerie Shaver
At one of the most heart breaking moments in our lives, Eryc guided us through all that was needed to be sure the details of dad's funeral were just perfect. Eryc's kindness and thoughtfulness were genuine, a very sympathetic and patient person. Thank you for all that you did for our family. The Shaver family, Howell, MI.
Sara Wagner
The people at Phillips were very compassionate and professional. They were there with the information and the expertise to deal with one of the most difficult times of our lives. This is the second time our family has utilized Phillips Funeral Home and both times they went above and beyond. We're very grateful.
Anita Bohn
What a wonderful experience working with your team at one of the hardest times in our lives! Eryc was always available and made the process easy and seamless and was very compassionate at every point! We are grateful.
Heather Podolak
I am beyond impressed with Phillips Funeral home. We have used them twice, for my grandfather and my father. My father passed about 2 months ago, his birthday was last week (a month after passing) and they send a white rose. I was so impressed with the generosity, and the thoughtfulness behind the gesture. You cant go wrong at all with this place!
Gina Franciosi
At the saddest time in our lives, the staff at Phillips funeral home made this process easy and they were all very compassionate. They took care of everything without fail and made accommodations for the amount of people who came to visit. Thank you for your excellent service.
C. Stokes
The staff at Phillips Funeral Home were kind, comforting and helpful during the most difficult time of my life. I can't possibly thank them enough.
Judy Burhart
Would Love to Thank Joe and Staff for the Sincere Passion, Making Me Feel Comforted with the Process of Lying My Husband to Rest, the Dignified Response when Picking Up My Husband and Mostly Listening to How My Husband Wanted for His Burial! Everything was Done Perfectly, Ran Smoothly from the Funeral to the Mass at St. James and the Dignified Burial at the Great Lakes Military Cemetery! Phillips Funeral Home made this Process for the Family Perfect! Words Can't Express the Comfort Philip's Family Received After His Death! Thank You from the Bottom of Our Hearts!
michelle Chappel
Eryk was truly Compassionate and caring for our families needs. He was able to anticipate what we needed and helped us bury our father with dignity.
Nicky Schwarck
Very helpful & supportive staff, which was so important during such a difficult time. Beautiful & comfortable room that we used for our visitation. I am very thankful for this business and definitely recommend them.
James Faber
As one of the mourners at a recent visitation, church service and internment handled by Phillips, I'm impressed by your establishment. Your directors should be congratulated. Thank you.
Jessica Gearhart
It seems really weird and odd to rate a funeral home as a 5, because you are going to them at your absolute worst, but we were taken care of. The staff was attentive, caring, and very responsive. They listened to what we wanted. I know it's not something you want to recommend to anyone, but they treated us with respect and the upmost care. We really appreciate them not taking advantage of us and trying to get us to spend more money than necessary. They even looked out for us in regards to the cost of posting an obituary in the news paper.Thank you for being so caring and respectful at our worst.
Jarred/Candra Martus
We are very thankful and grateful for the level of service and care we received during our most vulnerable time of need. The staff was kind and patient to help meet all of our needs and walk us through this process in the most respectful way possible. Before, during, and after the service, we were well taken care of and they were always asking if there was anything more they could do. Thank you again for everything.
Malcolm Macdonald
Wonderful funeral home. Recently attended the services for a close friend. The staff was very accommodating. Great family. Everyone went above and beyond to help. Could not have asked for more.
Jessica W
No one wants to plan a funeral. It is hard with lots of decisions to make when you are not in the right frame of mind to be making them. Eryc was amazing to work with. He made the process as easy as possible. His kindness, compassion, patience and understanding were exactly what was needed during a very difficult time. He walked everyone through the process and answered all the questions. The staff at Phillips is amazing. It has to be a very stressful job yet everyone was as sweet as could be. We can't thank you enough for being there during this difficult time.
Kelly Conway Ellsworth
Phillips Funeral Home has the most accommodating staff to meet all your needs. They met with me daily, provided suggestions and made the whole experience much lighter in such a dark time.
Cheryl Kapp
Everyone here is so caring and kind. They really take the time to see who your loved one was and the best way to represent a memorial for them. Matt & Eric were so professional and helpful to us at a sorrowful time. Thank you for making my Moms funeral beautiful. My family appreciates it.
Heather Vaquera
When you're in the business of helping people through some of the toughest days - it takes some truly special, insightful, thoughtful, kind humans. Phillips is truly steps above - their caring is genuine and heartfelt. They think of every detail to honor your loved ones' life and memory. They make impossible situations a little lighter. Thank you for all you've done for our family throughout the years. It does make a difference, one that truly matters.
brittiany small
This funeral home is extremely professionalAnd so patient and kind! Dealing with my loved oneβs final arrangements. I can honestly say it was the most beautiful/fun funeral I have ever been to!
Patty Bruen
Joe Tavormina assisted us with our arrangements and was so helpful, kind, an engaging. We first met Joe and the Phillips team when they came to the home of our beloved mother/grandmother after she unexpectedly, but peacefully passed away in her home. They were respectful and kind as they thoughtfully handled that night's emotional experience, and explained what we should expect in the coming days. Because our loss was unexpected, we were not prepared and did not know how to proceed. Joe took the time to understand our needs and to offer solutions that fit within our budget. He also provided us with some useful information we needed to manage the estate. Phillips is a beautiful and well managed small-town funeral home located in Downtown South Lyon. I highly recommend Phillips Funeral Home and will consider them for future arrangements.
Amy Raedel
When my father passed away it was a difficult time for our family. The thought of planning the visitation, service, luncheons, procession to the grave site, the obituary, etc... was overwhelming while we were also grieving. Phillips Funeral Home made this process much easier for us. Eryc gave us choices but never pushed one choice over the other. He answered all of our questions and was very patient. Thank you, Eryc!
Lisa Soulliere
Our family has had the most devastating and unexpected loss, that of my Husband, Jim. Eryk and the entire Phillips Funeral Home family made this heartbreaking experience much easier for us. The compassion and love that they expressed through words and actions was STELLAR. We cannot thank them enough. Warmest regards, The Soulliere family.
Carol OBrien
Losing a loved one is hard enough. But when you walk in to Phillips funeral home in downtown South Lyon. Do you feel like you instantly connect with family. And the family that I am talking about are the wonderful directors of Phillips funeral home. Our experience with Eryc was just that. I would highly recommend Phillips funeral home to anyone. This is not our first time with dealing with them. But when we lost my husbandβs brother, two months ago, it was extremely hard on us. We pre-plan his funeral with him here with us. Eryc sat down with us at our home and I went over all the options with my brother-in-law present.Phillips funeral home also offers the opportunity to order your head stone right there. Which was really convenient for us. We even needed some things notarized after the passing of my brother-in-law, and they were very helpful with that as well.So, would I recommend Phillips funeral home to anyone absolutely yes!!!!Once again, thank you to Eryc and the staff at Phillips for making us feel like family during a difficult time.
Maria Hicks
Phillips did a wonderful job with my father's funeral. Eryk, one of the directors, helped us with the whole process and helped us tremendously with such kindness. They are also very easy to communicate with, accommodated all our requests, they did a great job live streaming the service for out of town relatives. It's such a sad and challenging time and nobody wants to plan a funeral but Phillips made it easier for us and the service was really nice. They did a good job with decorating the room with flowers we received, providing picture boards to celebrate my dad's life and playing all our requested music.
Bill Oliver
Phillips has done a wonderful job honoring the memory and life of Cousin Glenn Jackson.Thank you for always giving dignity and value back to our family.
Ash M
Beautiful funeral home and very nice staff. Love how the funeral home looks like a giant mansion!
Cheryl Klein
Such kind, compassionate care. Patiently walked us through the entire process. So thankful for themβ€οΈ
Darcy Hollon
Very professional, helpful, and empathic. Their excellent service helped us though a very difficult and sad time.
Paula Shilander
Excellent service, guided us through this very hard time, making us and mom feel well cared for.
Bryan Berry
What a wonderful place and staff. Matt was a godsend. This was a very difficult time and everyone made it so easy and comforting. I highly recommend Phillips Funeral Home.
Scott Robinson
Everything has handled with the care you would expect during a time like this. Really appreciated working with Eryc.
Karen Bedard
Compassionate, trustworthy, and knowledgeable care during a time of unchartered emotions. Highest of recommendations!
Rachel Meier
I appreciate how caring the staff was during a difficult time.
Ron Perdue
Very helpful
Cheryl Shook
My extended family has used Phillips funeral home for all services for more than a decade. A few weeks ago I found myself calling Phillips to make arrangements for my mother's services. Matthew Scheffler was our coordinator. In every aspect an outstanding rating was not high enough, their services were truly Superior. Matt's intuitiveness and thoughtfulness guided us through every aspect even anticipating and answering questions we didn't even know how to ask. It was as if Matt had known my mother personally and made her service truly unique to her and us in every way. Thank you Matt and Phillip's funeral home for your kindness, professionalism and warmth.
Robin Wilson
I would recommend Phillips Funeral Home to anyone. Eryc and Joe were off the scale in what they did for me and my family. They did everything they said they would do and when I asked for thinks out of the ordinary their first response was, let me see what I can do. The words we don't or can't do that never came up. If i could give them a 10 star rating I'd do it. It made the service for my wife more than comfortable. Well done Eryc and Joes.
Vicki Barnes
Eryc did a wonderful job walking us through everything and put us at ease at a time when we had nothing planned ahead. When information was sent to them (obit, photo, video, etc.) they put it up on the website almost immediately, even late at night on a Saturday. We were so impressed with their professionalism and they set everything up so beautifully. We were all very comfortable and had access to a nice break room upstairs with a refrigerator and single cup coffee maker. Weβre so glad we did the online streaming - we know many people who watched it after the fact, when it was more convenient for them. Thank you to all involved in this top notch experience!
Nicole Rose
The Philips Funeral Home staff could not have been more compassionate and patient with us during this most difficult time with the passing of my dear father. I never wanted to face this day losing my best friend. Joe T and the staff were so understanding, kind, sincere, patient. We never felt rushed. They are very knowledgeable and helped us so much. Joe T was always there for us, even after hours, to answer any questions that we had. You do feel like you are with family when going through this process with them. They were with us all the way even at the burial in the Great Lakes National Military Cemetery that had to be a week later. I would highly recommend Philips Funeral Home to anyone, anytime. Thank you
Jack James
I couldn't be more impressed with the way Eric handled my fathers funeral. From start to finish, walking us through every step and guiding us through it. The level of professional courtesy was outstanding.
Diana Coleman
Phillips Funeral Home was absolutely THE BEST when it came to arranging my father's funeral. From start to finish, they went above & beyond!! We worked with Matt Sheffler whose words were always "don't worry about it, I'll take care of it"...and he did; every time! It was such a comfort to our whole family that they did indeed take care of everything. We will always be comforted by the care they showed to us during both of our parents passing. Thank you Matt so very much.
Stacey Klett
I would highly recommend Phillips. Eryc Wollitz was our Funeral Director when my Mom passed earlier this month. Eryc was great, he was with us every step of the way. We really appreciated his help, knowledge, perspective, and kindness. Everyone we encountered from Phillips was very helpful and kind.
Valerie Shaver
At one of the most heart breaking moments in our lives, Eryc guided us through all that was needed to be sure the details of dad's funeral were just perfect. Eryc's kindness and thoughtfulness were genuine, a very sympathetic and patient person. Thank you for all that you did for our family. The Shaver family, Howell, MI.
Sara Wagner
The people at Phillips were very compassionate and professional. They were there with the information and the expertise to deal with one of the most difficult times of our lives. This is the second time our family has utilized Phillips Funeral Home and both times they went above and beyond. We're very grateful.
Anita Bohn
What a wonderful experience working with your team at one of the hardest times in our lives! Eryc was always available and made the process easy and seamless and was very compassionate at every point! We are grateful.
Sarah Rogers
Mary Frank
Teresa Darling
Pat Mikulen
Mark Schafran