Lowell Granite Company, Lowell, Michigan

Dan Ferguson

8 months ago

Our experience with Lowell Granite Co. was wonderful. Their customer service went above & beyond our expectations. The gravestone is beautiful. We highly recommend Lowell Granite Co.

Jessica

3 years ago

I am giving a 1 star rating and I hope others will find this helpful as I intend on giving lots of details as to why such a rating. My dad passed away unexpectedly at a young age just a couple weeks ago. I have several siblings and we all felt it was important to go as a family with my mom to design a headstone. I scheduled an appointment with Lowell Granite and told them we would have 7 adults in our party. When we showed up, the lady at the front desk greeted us by loudly saying "I was told 7. You have WAY more than 7". We had 7 adults and 4 very young toddlers/infants with us (we are a large, close-knit family and are grieving the loss of our dad/husband/papa). We were rudely and quickly informed that we would have to all put masks on including our young toddlers and those medically exempt, we would have to social distance from each other as well as from the worker, and that we would not all be allowed into the building at the same time. I tried to explain that we are family and have all been together during our loss anyway, but was interrupted as she said it didn't matter and it was her job to protect us from ourselves. Remember, we all came together for support and to work together to design a piece to honor my dad. This was all said in shortness, rudeness, and without any care for us. She did not offer to accommodate us in any way (offering masks for those without, offering to meet outside, etc.). I want to give an accurate and courteous description of our experience. From what we could tell from the outside display, Lowell granite does very nice work. The displays were lovely and detailed. But my opinion is that if you are going to be in the business of primarily making headstones and memorials, be kind and compassionate toward families who are hurting. If the lady had kindly explained their policies and shown some compassion, we would have done our best to comply with all her requests. However, that was not the case here. We were instantly met with rudeness, shortness, and demands. We had little chance to try to speak with her so we left feeling very shaken up over the way we were spoken to. Also note, their policy for party number, masks on toddlers, and immediate family social distancing is not currently listed anywhere on their web page, doors, and was not mentioned over the phone when I called. This is truly not about the "mask/no mask issue". This is about principle and how to treat others with kindness and respect, neither of which we saw a glimmer of in our short dealing with Lowell Granite. We went to Patten's Michigan Monuments (in Hastings) instead and we have had a wonderful experience so far. Patten's was professional, worked with us for a custom design, and warmly welcomed my entire family into their store as we worked together to design a headstone. They were extremely patient with us all voicing our ideas and worked to fit it all together in a creative way (and a bonus - they even provided snacks to the toddlers as we discussed plans). I would highly recommend Patten's. It is well worth your drive to support a business who cares and has integrity.

Sobie Painting

a year ago

Very professional, courteous and compassionate for our loss from start to finish. Becky has been helpful through the process. Our family will recommend.

Laurie Randall

3 years ago

I've reached out as Lowell Granite has done fantastic work for many markers for my family... and yet reaching out lately both by phone... which isn't answered and goes to voicemail, and email and a follow up email... absolutely ZERO response. Poor way to do business if you ask me.

Donny

5 years ago

I have been a customer for 17 years. Ive had a fewGrave stones made by them. Great customer service. They have something for every budget. You will not be disappointed.