Family Pet Cremation Centers, Gaylord, Michigan

Andrew Alvesteffer

3 weeks agoNew

My dear, sweet Branwyn passed away on January 27th from cancer. I called Family Pet Cremation Center in Gaylord right away and tried to bring him downstate from the Upper Peninsula where we live, but due to gale force winds, the bridge was closed. I called the center and they arranged for me to bring him down on January 28th. They quickly got me in and were so respectful and professional. They allowed my Lily girl to wander around their office while I arranged the details of my dear sweet Branwyn boy, and treated her like the dog princess she is. Based on where I lived, they took Branwyn in right away for cremation and less than two hours later notified me he was ready to go home. I can't say enough about how kind and compassionate they are, they listened and were just wonderful! Plus, the office has hundreds of beloved pet pictures hanging on the walls and a special tribute area to their own personal dogs who passed on. There is a great selection of memorial products and urns, but I never felt pressured to purchase. I was so impressed with the compassionate service and even more so that my beloved Branwyn was able to come home with me right away. Thank you, Family Pet Cremation Center of Gaylord. ❤️

Ethan B

3 weeks agoNew

We had to say goodbye to our 4-yo pup Jellybeans a couple of days ago and it was the hardest thing I’ve ever had to do. Setting up the appointment, they were so kind and understanding. When we arrived it was a quiet house with a beautiful living room. The office was out of the way and the little private goodbye room was very calming. It felt comforting rather than a cold business. I know he was well taken care of and we picked out a beautiful picture box to put him in. Thank you for everything.

Maria Mays

7 months ago

We were on a family vacation in a very remote location and our little baby passed away suddenly. I called around midnight and I received a call back early morning and without hesitation Crystal offered to come in and open early. Unfortunately due to a drive we didn't get there till around noon, but as soon as we arrived me heart was put at ease. I walked into such a beautiful tribute to all the fur babies that have passed over rainbow bridge. After bringing my baby inside, Crystal gave us a little time to be with him. We then discussed options of urns, boxes, etc. When she went to get some hair clippings for us and she arranged our little baby for a beautiful viewing one last time. My husband and I both were blown away by her kindness, compassion and overall service that was given to our baby. Since we had a two day drive and had to beat the weather, our baby had to be shipped home. Everyone made this happen so quickly and with such ease. I highly recommend Family Pet Cremation Centers as they are professional, caring, loving and truly genuine with your fur babies. Again thank you from the bottom of our hearts. RIP Harley 🐾❤️

Crystal

4 months ago

Family pet exceeded my expectations in every way. My daughter lost her hamster, which may seem insignificant to some, but Crystal was sympathetic and so very kind. We will be forever grateful for this business and their caring staff!

marie Jaskiewicz

10 months ago

I was pleasantly surprised at how beautiful the box and my babies remains were so well taken of!! thank you for keeping shady's remains intact you did a beautiful job there was still room in the box for the sympathy cards and his license the little Momentos the paw print was very impressive as well Thank you again from Shady's Mom & Dad

Jeanne Lueckeman

6 months ago

We had to say goodbye to our golden retriver, Riley, much sooner than we expected and our hearts were broken. Family pet cremation was so supportive and understanding and returned him to us in a very nice wooden urn. Thank you for being so kind and taking care of our boy.

Karen Hamilton

6 months ago

We can't say enough about the warmth and compassion we received when our girl Babycakes passed while we were on vacation. They went above and beyond in helping us get our girl's ashes back before we had to leave the area. We found comfort in how they handled our Baby. Thank you once again.

Mark Lamberies

10 months ago

I cannot say enough how grateful we are for your wonderful care of our Posh the pomeranium. We lost her at 1 am and when we called them the care and compassion was trenendous Pam was awesome and made the process as comfortable as possible.. The center opened early for us and came out and handled everything. When we picked her up the next day we talked with Crystal for over 30 minutes. They truly are professionals and are so caring. The nice touch of seeds to plant and paw prints was very special. Thank you so much for everything you have done for us.

Turtle Fox

10 months ago

My precious gecko had died early that morning, I was devastated and felt rushed to figure out what to do. I stumbled upon this crematorium and rushed over. When I entered the crematorium that was the first time I took a breath since she passed. They were very respectful and gave me time to mourn and say goodbye. This is one the best cremation experiences I’ve ever had. It was all very personalized. Thank you to everyone who works there, you were truly the best.I highly recommend this place to anyone who just lost a pet and wants to get them cremated.

loki22808

2 months ago

They were wonderful. They took care of us and they took great care of my fur baby. They were professional and understanding.

Greg B

a year ago

Likely my hardest day this year was having to do the deed every pet owner eventually comes to –Bill, Pam & Crew at Family Pet Cremation couldn’t have done anything better with the hard experience that already comes with that day.They’re truly Caring, Professional, & Accommodating.They're facility is Clean, Comfortable, and overall - Top Notch.We can’t say enough about how well they treated us & our final good-bye’s to our fur-baby…

Sasha Spence

11 months ago

On February 10th we had to take our Shepard to Jensen's in Petoskey because a vet wasn't available in otsego county for end of life care. The receptionist at Jensen's made a mistake with our paw print order, Jensen's and family pet cremation worked together to fix this error. But did not impress me. On Monday February 18th I contacted the crematory in regards to the possibility that when they retrieved and completed our order we could be directly contacted and pick up the prints here in Gaylord. They failed to do so and here it is February 24th and her dad had to drive the 34 plus miles to Petoskey when our fur kid was handled her in Gaylord. These services aren't services that could be corrected by future interactions. Three trips to Petoskey when family pet cremation is literally 3 miles from my home.. my suggestion is make vividly clear your expectations of service and when they disappoint, because they will, make sure to present that in form of review and share your experience. Good or bad. The people here seem very nice but again these aren't services to reuse or frequent, at least I'd hope not. I'm grateful she is the one and only dog I ever raised and I will not be putting myself though these experiences to be disappointed by Jensen's or this establishment again.

Carol Vanetten

a year ago

Our beloved dog Sadie passed away and we drove 3 hours to have her cremated at this facility. Everyone is very kind and compassionate. You will not find a better cremation center for your pets when needed.

Tammy Stout-Smith

a year ago

We live down state and when we were around Gaylord and our husky passed suddenly we took her to Family Pet Cremation. They were so accommodating to get her remains back to us before we went home. An incredibly difficult situation was made easier for us. 3 weeks later I had to have my other 2 put down because of medical issues. The place around home that I took them to lacked a great deal compared to Family Pet. I told my husband if we lost anymore pets I would drive them 4 hours to Gaylord to get the service and compassion we got here. Thank you for everything.

Cristin Nessen

2 years ago

I had never taken a pet anywhere to get cremated before, so I wasn't exactly sure what to expect. They were extremely kind and compassionate, and they made the experience as comfortable as possible for me and my family. When I picked up my bird Douglas, she had his ashes in a beautiful bag. She had also added a little bird charm, and a charm with wings. It was very touching and meant a lot to me. I would absolutely go through them again if needed.

Derek Nelson

5 months ago

Our dog Harley passed this week. This place was phenomenal!!!! They take care in making sure the family has a long lasting memory of our “old man”

Pam Snow

a year ago

Today has been a difficult day for too many families. If you know of a friend or neighbor in this situation, give them an extra hug and let them talk to you about their much loved family member. We do our very best to help you with the loss of your pet and our promise to you is that your pet is taken care of with respect during every step of the process. Thank you to so many who have helped with our Pay It Forward program. Pam, Will, Crystal, Charlee, , Michael and Jeff 💕🐾

rayray sprong

2 years ago

We brought our Marshmallow here to be cremated let me say they exceeded our expectations for sure. Not only were they so kind and compassionate, I could tell that they really do care about what they do there. Everyone we spoke with there the past few days have been so kind to us. It takes a lot of dedication to do this job and I can tell they're very very dedicated to what they do. Thank you so much for going above and beyond for us ❤️

Noelle Chapman

3 years ago

Crystal was absolutely the kindest to my family going through the sudden loss of our baby boy Dom! She explained the process and never rushed us. We experienced sincere compassion from this stranger. She has given us a great way to grieve our Dom and a beautiful way to remember him!! We are touched by the fact she listened to our story and asked about our boys life. We will return to the Family Pet Cremation Center knowing how well we were taken care of as well as our boy! Thank you again for everything!

MBZ

2 years ago

What an exceptional facility! Crystal was nothing short of amazing. We are heartbroken at the sudden loss of 14 year old, very special Brittany boy, and Crystals compassion and genuine caring helped us through an unbearable situation. We know our Charlie was in good and caring hands. We are so grateful.

Dawn Kreklau

2 years ago

Thank you to Will and Pam for all you did for my 19 year old kitty Oreo (Bubs) and for me. Thank you Will for the late night weekend return phone calls. Thank you Pam for helping me after her cremation. I LOVE the tin and velvet pouch Bubs is in. I love my key chain urn. I'm wearing it as a bracelet. I miss her so much. Thank you also for the poem and heart to plant. Can't wait to see it come up. Your company is blessed with loving pet employees and I sure appreciated them.

Psaira Page

3 years ago

It was quite literally the worst day of our lives. We lost our Meeko without any warning.It was right after they closed, and they didn’t hesitate to come in. When we arrived they were welcome, and so understanding. They complemented how beautiful my boy was, and you could tell their hearts were genuine. Their facility is full of memories of beloved pets and it made my husband and I feel less alone. It was a warm and comforting facility all things consideredThey handled everything with so much care and respect and I don’t think we could’ve found a better place to help us in the final stages of our Meeko’s life. They will treat you like family, and love your dog as their own.

Tracey Henry

6 years ago

Losing my sweet boy, Gideon (a standard poodle) has been devastating, but I am so impressed and so grateful to everyone at Family Pet Cremation Centers. They have treated me like family, helped me mourn, and handled Gideon with the utmost care and reverence. When I left him there, I felt like I was leaving him with someone who loved him as much as I did. Their services are exceptional, their memorial products are stunning and their prices are super reasonable. They never made me feel like they were just a business trying to make a buck. In fact, because the cost was so reasonable, I really didn't even have to think about it when deciding what I wanted. During one of the most difficult times of my life, Family Pet Cremation Centers made everything as easy as possible and really helped me grieve and say goodbye to Gideon in a lovely way.

Michonne Foust

4 years ago

The lady who helped us was SPECTACULAR! Our sweet boy Milo passed very suddenly in the morning, and I called her that day (still bawling) and she got us in the same day.She was so sympathetic and understanding of everyones different ways of processing, and grieving. (For example, my husband needed to see him one last time before we left, and I couldnt bring myself too because I was with him when he passed)The urns they offer are beautiful and they have all different styles and varieties for all sorts of pets, as well as keepsake jewelry, and beautiful glass pieces blown with your pets cremains.The grieving room is so cozy, it doesnt feel like you are in a funeral home, it feels like you are in a loved ones living room sharing stories about your sweet pets.They also go the extra mile! We had requested an ink paw stamp, and she did paws, nose, and even gave us a lock of his fur in a super sweet box (which I had been to nervous to even request, even though I wanted it)I know this is a very long review, but the point is, this place took what was one of our worst days ever, and we left knowing that he was in good hands with her, and made what I was scared would be a traumatic experience, into one filled with love, support, and caring ❤If I could give them 10 stars I would.

Lauren Frye

3 years ago

We had such a positive experience for such a sad situation. Having lost our lab to cancer, they got us right in within an hour of calling. We were promised a fast turn around so our girl could come back home. Wow! They delivered! Thank you for all you do! You made an otherwise unpleasant and sad situation bearable.

Laurie Brooke

6 years ago

I am so pleased with my recent experience with the Family Pet Cremation Center. We lost our pet Gecko Sobe and Crystal was so comforting and compassionate making my day so much easier. Losing a pet is such a difficult thing to have to deal with and I cannot thank her enough.❤️

Dana Campeau

3 years ago

I Recently just had my Loving Little Cat Buddy Done .By Them And they were Great With him .They did a Wonderful Job !! We Are Pleased at how they Gave Him & Us The Love & Respect To Him .I wanted to tell them How much it meant to us ..Thank You So Much Through This Hard Time Missing Buddy SOOOO Much !!! He Will Always Be Loved & Missed !!!! My Angel In Heaven Buddy...Thank You !! Dana & Ed

D C

a year ago

Can't say enough good things about this business an all that work there. Wonderful place to go at one of the worst times in your life. They do everything they can to make it eaiser on you to say goodbye to your beloved fur baby.

Frank Schwartz III

4 years ago

Losing Lacey has been extremely hard, but I'm unbelievably thankful I brought her here for creamation. It takes special people to be able to help people who are hurting and the kindness, consideration and respect both we and Lacey were shown was very appreciated.

Chuck Osborn

3 years ago

They are just wonderful there Crystal who was helping us today helped us with our cat Samson who yesterday had to be put down she just helped us we were able to view Samson just like a funeral home and she put a little flower between him then she talked to us a little bit and just comfort Us in hard times and we live in Sault Ste Marie Michigan and yet they were willing to get him ready the same day and for us to pick him up and bring him home and while we're waiting in town got a bite to eat she was getting everything ready for us to go and we got to meet the owner William Snow and he's just as wonderful they're just wonderful and I'm taught to Pam over the phone these people are just awesome people they make you feel like you're part of the family

Andrew Alvesteffer

3 weeks agoNew

My dear, sweet Branwyn passed away on January 27th from cancer. I called Family Pet Cremation Center in Gaylord right away and tried to bring him downstate from the Upper Peninsula where we live, but due to gale force winds, the bridge was closed. I called the center and they arranged for me to bring him down on January 28th. They quickly got me in and were so respectful and professional. They allowed my Lily girl to wander around their office while I arranged the details of my dear sweet Branwyn boy, and treated her like the dog princess she is. Based on where I lived, they took Branwyn in right away for cremation and less than two hours later notified me he was ready to go home. I can't say enough about how kind and compassionate they are, they listened and were just wonderful! Plus, the office has hundreds of beloved pet pictures hanging on the walls and a special tribute area to their own personal dogs who passed on. There is a great selection of memorial products and urns, but I never felt pressured to purchase. I was so impressed with the compassionate service and even more so that my beloved Branwyn was able to come home with me right away. Thank you, Family Pet Cremation Center of Gaylord. ❤️

Ethan B

3 weeks agoNew

We had to say goodbye to our 4-yo pup Jellybeans a couple of days ago and it was the hardest thing I’ve ever had to do. Setting up the appointment, they were so kind and understanding. When we arrived it was a quiet house with a beautiful living room. The office was out of the way and the little private goodbye room was very calming. It felt comforting rather than a cold business. I know he was well taken care of and we picked out a beautiful picture box to put him in. Thank you for everything.

Maria Mays

7 months ago

We were on a family vacation in a very remote location and our little baby passed away suddenly. I called around midnight and I received a call back early morning and without hesitation Crystal offered to come in and open early. Unfortunately due to a drive we didn't get there till around noon, but as soon as we arrived me heart was put at ease. I walked into such a beautiful tribute to all the fur babies that have passed over rainbow bridge. After bringing my baby inside, Crystal gave us a little time to be with him. We then discussed options of urns, boxes, etc. When she went to get some hair clippings for us and she arranged our little baby for a beautiful viewing one last time. My husband and I both were blown away by her kindness, compassion and overall service that was given to our baby. Since we had a two day drive and had to beat the weather, our baby had to be shipped home. Everyone made this happen so quickly and with such ease. I highly recommend Family Pet Cremation Centers as they are professional, caring, loving and truly genuine with your fur babies. Again thank you from the bottom of our hearts. RIP Harley 🐾❤️

Crystal

4 months ago

Family pet exceeded my expectations in every way. My daughter lost her hamster, which may seem insignificant to some, but Crystal was sympathetic and so very kind. We will be forever grateful for this business and their caring staff!

marie Jaskiewicz

10 months ago

I was pleasantly surprised at how beautiful the box and my babies remains were so well taken of!! thank you for keeping shady's remains intact you did a beautiful job there was still room in the box for the sympathy cards and his license the little Momentos the paw print was very impressive as well Thank you again from Shady's Mom & Dad

Jeanne Lueckeman

6 months ago

We had to say goodbye to our golden retriver, Riley, much sooner than we expected and our hearts were broken. Family pet cremation was so supportive and understanding and returned him to us in a very nice wooden urn. Thank you for being so kind and taking care of our boy.

Karen Hamilton

6 months ago

We can't say enough about the warmth and compassion we received when our girl Babycakes passed while we were on vacation. They went above and beyond in helping us get our girl's ashes back before we had to leave the area. We found comfort in how they handled our Baby. Thank you once again.

Mark Lamberies

10 months ago

I cannot say enough how grateful we are for your wonderful care of our Posh the pomeranium. We lost her at 1 am and when we called them the care and compassion was trenendous Pam was awesome and made the process as comfortable as possible.. The center opened early for us and came out and handled everything. When we picked her up the next day we talked with Crystal for over 30 minutes. They truly are professionals and are so caring. The nice touch of seeds to plant and paw prints was very special. Thank you so much for everything you have done for us.

Turtle Fox

10 months ago

My precious gecko had died early that morning, I was devastated and felt rushed to figure out what to do. I stumbled upon this crematorium and rushed over. When I entered the crematorium that was the first time I took a breath since she passed. They were very respectful and gave me time to mourn and say goodbye. This is one the best cremation experiences I’ve ever had. It was all very personalized. Thank you to everyone who works there, you were truly the best.I highly recommend this place to anyone who just lost a pet and wants to get them cremated.

loki22808

2 months ago

They were wonderful. They took care of us and they took great care of my fur baby. They were professional and understanding.

Lauren Powell

a year ago

I can't say enough good things about this wonderful establishment. Absolutely fantastic and caring service. They even opened up on a Saturday to take in our pup ❤️

jessica baker

6 years ago

Very friendly and caring people. They really know how to make you feel better about a sad situation. Thank you so much for your help and taking care of my baby girl.

Dean Meadows

3 years ago

Very caring and compassionate. Words can not express how thankful our family feels for the services we received. They are truly the best.

Jeckel Dunn

2 years ago

Amazing people went above and beyond for my family They came in on Christmas so we could bring our dog in that passed on Christmas eve They were very welcoming and understanding these people have good hearts

J J

11 months ago

They were very kind ,took their time listening and helped us through a difficult time.

Ann Bale

6 years ago

Thank you for being so compassionate with us your staff made the hardest thing we ever had to do a little easier we would love to have a picture of Cujo sissy Bale on your wall

Nancy Drielts

5 years ago

They treat you with compassion and respect.

Kaitlin May

9 months ago

Teresa Messer

a year ago

Kimberly Albro

2 years ago

Greg B

a year ago

Likely my hardest day this year was having to do the deed every pet owner eventually comes to –Bill, Pam & Crew at Family Pet Cremation couldn’t have done anything better with the hard experience that already comes with that day.They’re truly Caring, Professional, & Accommodating.They're facility is Clean, Comfortable, and overall - Top Notch.We can’t say enough about how well they treated us & our final good-bye’s to our fur-baby…

Sasha Spence

11 months ago

On February 10th we had to take our Shepard to Jensen's in Petoskey because a vet wasn't available in otsego county for end of life care. The receptionist at Jensen's made a mistake with our paw print order, Jensen's and family pet cremation worked together to fix this error. But did not impress me. On Monday February 18th I contacted the crematory in regards to the possibility that when they retrieved and completed our order we could be directly contacted and pick up the prints here in Gaylord. They failed to do so and here it is February 24th and her dad had to drive the 34 plus miles to Petoskey when our fur kid was handled her in Gaylord. These services aren't services that could be corrected by future interactions. Three trips to Petoskey when family pet cremation is literally 3 miles from my home.. my suggestion is make vividly clear your expectations of service and when they disappoint, because they will, make sure to present that in form of review and share your experience. Good or bad. The people here seem very nice but again these aren't services to reuse or frequent, at least I'd hope not. I'm grateful she is the one and only dog I ever raised and I will not be putting myself though these experiences to be disappointed by Jensen's or this establishment again.

Carol Vanetten

a year ago

Our beloved dog Sadie passed away and we drove 3 hours to have her cremated at this facility. Everyone is very kind and compassionate. You will not find a better cremation center for your pets when needed.

Tammy Stout-Smith

a year ago

We live down state and when we were around Gaylord and our husky passed suddenly we took her to Family Pet Cremation. They were so accommodating to get her remains back to us before we went home. An incredibly difficult situation was made easier for us. 3 weeks later I had to have my other 2 put down because of medical issues. The place around home that I took them to lacked a great deal compared to Family Pet. I told my husband if we lost anymore pets I would drive them 4 hours to Gaylord to get the service and compassion we got here. Thank you for everything.

Cristin Nessen

2 years ago

I had never taken a pet anywhere to get cremated before, so I wasn't exactly sure what to expect. They were extremely kind and compassionate, and they made the experience as comfortable as possible for me and my family. When I picked up my bird Douglas, she had his ashes in a beautiful bag. She had also added a little bird charm, and a charm with wings. It was very touching and meant a lot to me. I would absolutely go through them again if needed.

Derek Nelson

5 months ago

Our dog Harley passed this week. This place was phenomenal!!!! They take care in making sure the family has a long lasting memory of our “old man”

Pam Snow

a year ago

Today has been a difficult day for too many families. If you know of a friend or neighbor in this situation, give them an extra hug and let them talk to you about their much loved family member. We do our very best to help you with the loss of your pet and our promise to you is that your pet is taken care of with respect during every step of the process. Thank you to so many who have helped with our Pay It Forward program. Pam, Will, Crystal, Charlee, , Michael and Jeff 💕🐾

rayray sprong

2 years ago

We brought our Marshmallow here to be cremated let me say they exceeded our expectations for sure. Not only were they so kind and compassionate, I could tell that they really do care about what they do there. Everyone we spoke with there the past few days have been so kind to us. It takes a lot of dedication to do this job and I can tell they're very very dedicated to what they do. Thank you so much for going above and beyond for us ❤️

Noelle Chapman

3 years ago

Crystal was absolutely the kindest to my family going through the sudden loss of our baby boy Dom! She explained the process and never rushed us. We experienced sincere compassion from this stranger. She has given us a great way to grieve our Dom and a beautiful way to remember him!! We are touched by the fact she listened to our story and asked about our boys life. We will return to the Family Pet Cremation Center knowing how well we were taken care of as well as our boy! Thank you again for everything!

MBZ

2 years ago

What an exceptional facility! Crystal was nothing short of amazing. We are heartbroken at the sudden loss of 14 year old, very special Brittany boy, and Crystals compassion and genuine caring helped us through an unbearable situation. We know our Charlie was in good and caring hands. We are so grateful.

Sara Lyn Phillips

4 years ago

Family Pet Cremation Centers

Pet Cremation in Gaylord, Michigan

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