Customer Reviews Summary
Animal Inn has received mixed reviews from customers. While many praise the facility for its cleanliness, friendly staff, and reasonable pricing, others express serious concerns about the care their pets received, including health issues and disrespectful service. Overall, the reputation of the facility seems to be split between loyal customers and those who have had negative experiences.
Kailee Odell
I had an amazing experience bringing my dogs here. I had to go to the hospital for treatment for a severe chronic medical condition and I had to find somewhere for my dogs to stay on very short notice. My dogs are my best friends and I was so worried about finding somewhere good. A friend recommended animal inn and I could not be happier. They accommodated my dogs on short notice, and were super understanding and flexible about my pickup date as I didn’t know how long I’d be getting treatment. One of my pups is still recovering from a surgery she had 10 weeks ago and also has anxiety and they were great with her. They played with my dogs daily and gave me adorable report cards on both of them. They were so kind and reassuring when I called for updates. They even bathed them on pickup day which meant so much to me since I haven’t been able to get them bathed recently due to my health. They were so kind, friendly, and professional and it is very obvious how much they love animals. Both my dogs came home with big smiles on their faces after their vacation at animal inn. Thank you SO much for everything. I could not be happier or more thankful. Wish I could give more than five stars !
Gracie Haslett
We will not be going back. The place is not well kept and definitely not sanitary. My dogs were not acting normal when they came home, noticeable weight loss, and they came home with worms. I’m very disappointed. No one likes boarding their dogs and I thought they were being taken great care of. I’d look elsewhere to take your dogs.
oliver maki
Very disrespectful staff at the front desk. I believe the woman name is Sandy, VERY DISRESPECTFUL!!!
Da Fonz
First time boarding our golden (Teddy) here. They were very nice, the facility was clean, the price was fair, Teddy seemed happy. Teddy had a bath and was all cleaned up when we picked him upThey also had some last minute availability when we were in a tight spot.Obviously you take a leap of faith that they will treat your pet well. But we were very happy with the service. The very nice lady on the phone said “We take all Gods creatures here” - I thought that was a nice motto.Thanks very much! Highly recommend!
Kailee Odell
I had an amazing experience bringing my dogs here. I had to go to the hospital for treatment for a severe chronic medical condition and I had to find somewhere for my dogs to stay on very short notice. My dogs are my best friends and I was so worried about finding somewhere good. A friend recommended animal inn and I could not be happier. They accommodated my dogs on short notice, and were super understanding and flexible about my pickup date as I didn’t know how long I’d be getting treatment. One of my pups is still recovering from a surgery she had 10 weeks ago and also has anxiety and they were great with her. They played with my dogs daily and gave me adorable report cards on both of them. They were so kind and reassuring when I called for updates. They even bathed them on pickup day which meant so much to me since I haven’t been able to get them bathed recently due to my health. They were so kind, friendly, and professional and it is very obvious how much they love animals. Both my dogs came home with big smiles on their faces after their vacation at animal inn. Thank you SO much for everything. I could not be happier or more thankful. Wish I could give more than five stars !
Gracie Haslett
We will not be going back. The place is not well kept and definitely not sanitary. My dogs were not acting normal when they came home, noticeable weight loss, and they came home with worms. I’m very disappointed. No one likes boarding their dogs and I thought they were being taken great care of. I’d look elsewhere to take your dogs.
oliver maki
Very disrespectful staff at the front desk. I believe the woman name is Sandy, VERY DISRESPECTFUL!!!
Da Fonz
First time boarding our golden (Teddy) here. They were very nice, the facility was clean, the price was fair, Teddy seemed happy. Teddy had a bath and was all cleaned up when we picked him upThey also had some last minute availability when we were in a tight spot.Obviously you take a leap of faith that they will treat your pet well. But we were very happy with the service. The very nice lady on the phone said “We take all Gods creatures here” - I thought that was a nice motto.Thanks very much! Highly recommend!
Connor Cote
After having family recommend and use this place without a problem, we were very disappointed in our only experience there with our puppy Newton. Within 48 hours of picking him up a few weeks ago, we discovered he had tapeworm, giardia and roundworm. 48 hours after beginning treatment for these parasites and infection, a cough started. It is now 4 weeks later, and we are battling bronchitis and bronchial pneumonia which seems to have started while his body was trying to fight the parasites. Very frustrating experience for somewhere with medical attention as part of the supposed experience
Paul Nardini
Friendly staff, dog seems fine when I pick her up, but the last time I used them 2 things went wrong. They charged me for 10 play sessions when I had only signed up and gotten 5 for my dog. I asked them about it. They did refund me for the ones I did not sign up for. My dog also came home with conjunctivitis from their facility. It could have been allergies, but she was prescribed an antibiotic drop by the vet when I took her the following day (after pick up) to the vet. I do not think any customers should write off the animal inn for this one possible hiccup. All other times I have used them, they’ve been good.Thanks for your reply. I appreciate you following up. I’ll be sure to give a call if anything occurs in the future, and I should highlight the good along with my initial concern. You’re always professional, and my dog is always happy to see the staff at Animal Inn. The value is great and every other time I have used your establishment there have been no issues.
Kristin Mackin
Definitely read the Yelp reviews!! Horrible! We dropped our dog for an overnight. They told us pickup was between 10am-2pm. We picked our dog at 12:15 and they charged us for 2 days. It was never explained to us that we would be charged double if we picked up after a certain time. When questioned, they were basically like, “too bad”. We have been loyal customers for almost 20 years. This is the 3rd pet we have brought to this facility. They were rude and so unprofessional to loyal clients. Too bad businesses operate this way…they just lost a customer….can’t imagine we are the only ones with this problem. Would give zero stars if that was an option
Bonnie Bednarz
I have been boarding my dogs here for the past 16 years. Facilty clean, kennel areas good size and well maintained. Staff professional, friendly, very attentive to individual pet needs ( i.e. meds). Several years ago they went above and beyond to help with unexpected serious veterinary issues while I was out of town and until I could get back to state. All of my dogs have, and still do, love it here. And grooming is excellent! Can't say enough good things; they do provide a well needed peace of mind when I need to go out of town.
Nate Aronson
We brought our chocolate lab here for an overnight when heading out of town for the night. The staff was great, very friendly and knowledgeable. They took good care of our doggie and he came home happy! Prices were very reasonable for the quality of service.
Patricia Barron
We just discovered Animal Inn when we moved to the Cape a little over a year ago. It is a wonderful place for Annabelle, who is very anxious and sometimes not too friendly. The staff at the desk is always as nice as can be, always friendly in greeting us and very accommodating. On January 6 I brought Annabelle in for a grooming with Jeannine. It was her 1st time being groomed at Animal Inn. Jeannine was fantastic!!!! Not only was the grooming beyond perfect, Annabelle seemed content and calm with the whole thing. Thank you Animal Inn, we are glad we found you.
Karen Harty
We used to board our pit bull here and she loved it! She couldn’t get in there fast enough and would pull on her leash to get in. The staff loved her and were very attentive.
Louise L
I have been boarding my dogs at the Animal Inn since the 1990's, I worked there for a period of two years during that time as well.The Animal Inn is the best, the cleanest and has the most wonderful staff. I know my pets are cared for while they vacation at the Animal Inn.Linda B
Kathleen Wright
This veterinary service offers small animal boarding at a very reasonable rate. While we were gone, staff paid attention to our cat, played with her, and gave her the prescribed medication. I will use them again.
Jing A.
The place is very clean and it’s very convenient for all types of pets. We have no troubles! They even mail us a postcard afterwards. Feels welcome and will bring my husky back again!
Gregory Davidson
Our dog loved it! We were concerned about the size, but he came home fine after staying a few days. After staying at other kennels he's seemed traumatized.
Megan Magno
Good Experience! My dog seemed very happy when we picked him up. They told us he was very good! However, he was so happy to see us!
Maureen Healey
Very professional, efficient and friendly staff. Fair prices and lots of services you can add for a small upcharge. So glad we brought our dog, Dixie here. Thanks Animal Inn!
L M
Our dogs are always happy when they arrive and leave. We appreciate the great service at the desk and in making reservations.
Nick
My dog, Charlie had a fantastic stay here. The folks are so friendly and the price is so reasonable.
Mwalim DaPhunkee Professor
I've been boarding my animals there since the 1990s and it's always been an excellent place for them. They are treated well and properly cared for.
Niki Marie
Amazing staff, they took wonderful care of our two German Shepherds after we had a house fire and had to board them. Highly recommended
Casey Harriman
Our dogs were abused here, one of my dogs came back with a hoarse bark and i know they weren't fed properly because i can see my dogs ribs and too much food came back with them because we counted it, this place has deplorable conditions. DO NOT BRING YOUR ANIMALS HERE!
jama singley
We were traveling through the area and boarded our dog here over the weekend. The staff was very professional and courteous.
Scott Otis
The place is clean and the staff is friendly and competent. There have never been any issues and the dog is always excited to walk in there.
Jamie L
This is a disgusting facility that I feel awful my dog had to spend ONE night at .. the 'Manager' is disgusting human that has no regard for a pets welfare .. AVOID THIS FACILITY!!!Had to give it one star to publish .. NEGATIVE 1 .. being generous
Tara Holliday
Great place to board our dog Nikki, staff is so friendly and accommodating. Nikki loves to stay here and play.
Dennis Barry
My poor dog never look undernourished in her life I could see her rib cage. She is so unhappy there I'm getting her out of that deplorable facility
Sandy G
The staff is terrific here and I know my dog is well taken care of and in great hands!
Michael Curry
This is the best place I've ever boarded my dog staff is great the grounds are well kept A+
Matthew Shannon
Great staff,. My dog enjoyed his nails visit.
Kailee Odell
I had an amazing experience bringing my dogs here. I had to go to the hospital for treatment for a severe chronic medical condition and I had to find somewhere for my dogs to stay on very short notice. My dogs are my best friends and I was so worried about finding somewhere good. A friend recommended animal inn and I could not be happier. They accommodated my dogs on short notice, and were super understanding and flexible about my pickup date as I didn’t know how long I’d be getting treatment. One of my pups is still recovering from a surgery she had 10 weeks ago and also has anxiety and they were great with her. They played with my dogs daily and gave me adorable report cards on both of them. They were so kind and reassuring when I called for updates. They even bathed them on pickup day which meant so much to me since I haven’t been able to get them bathed recently due to my health. They were so kind, friendly, and professional and it is very obvious how much they love animals. Both my dogs came home with big smiles on their faces after their vacation at animal inn. Thank you SO much for everything. I could not be happier or more thankful. Wish I could give more than five stars !
Gracie Haslett
We will not be going back. The place is not well kept and definitely not sanitary. My dogs were not acting normal when they came home, noticeable weight loss, and they came home with worms. I’m very disappointed. No one likes boarding their dogs and I thought they were being taken great care of. I’d look elsewhere to take your dogs.
oliver maki
Very disrespectful staff at the front desk. I believe the woman name is Sandy, VERY DISRESPECTFUL!!!
Da Fonz
First time boarding our golden (Teddy) here. They were very nice, the facility was clean, the price was fair, Teddy seemed happy. Teddy had a bath and was all cleaned up when we picked him upThey also had some last minute availability when we were in a tight spot.Obviously you take a leap of faith that they will treat your pet well. But we were very happy with the service. The very nice lady on the phone said “We take all Gods creatures here” - I thought that was a nice motto.Thanks very much! Highly recommend!
Connor Cote
After having family recommend and use this place without a problem, we were very disappointed in our only experience there with our puppy Newton. Within 48 hours of picking him up a few weeks ago, we discovered he had tapeworm, giardia and roundworm. 48 hours after beginning treatment for these parasites and infection, a cough started. It is now 4 weeks later, and we are battling bronchitis and bronchial pneumonia which seems to have started while his body was trying to fight the parasites. Very frustrating experience for somewhere with medical attention as part of the supposed experience
Paul Nardini
Friendly staff, dog seems fine when I pick her up, but the last time I used them 2 things went wrong. They charged me for 10 play sessions when I had only signed up and gotten 5 for my dog. I asked them about it. They did refund me for the ones I did not sign up for. My dog also came home with conjunctivitis from their facility. It could have been allergies, but she was prescribed an antibiotic drop by the vet when I took her the following day (after pick up) to the vet. I do not think any customers should write off the animal inn for this one possible hiccup. All other times I have used them, they’ve been good.Thanks for your reply. I appreciate you following up. I’ll be sure to give a call if anything occurs in the future, and I should highlight the good along with my initial concern. You’re always professional, and my dog is always happy to see the staff at Animal Inn. The value is great and every other time I have used your establishment there have been no issues.
Kristin Mackin
Definitely read the Yelp reviews!! Horrible! We dropped our dog for an overnight. They told us pickup was between 10am-2pm. We picked our dog at 12:15 and they charged us for 2 days. It was never explained to us that we would be charged double if we picked up after a certain time. When questioned, they were basically like, “too bad”. We have been loyal customers for almost 20 years. This is the 3rd pet we have brought to this facility. They were rude and so unprofessional to loyal clients. Too bad businesses operate this way…they just lost a customer….can’t imagine we are the only ones with this problem. Would give zero stars if that was an option
Bonnie Bednarz
I have been boarding my dogs here for the past 16 years. Facilty clean, kennel areas good size and well maintained. Staff professional, friendly, very attentive to individual pet needs ( i.e. meds). Several years ago they went above and beyond to help with unexpected serious veterinary issues while I was out of town and until I could get back to state. All of my dogs have, and still do, love it here. And grooming is excellent! Can't say enough good things; they do provide a well needed peace of mind when I need to go out of town.
Nate Aronson
We brought our chocolate lab here for an overnight when heading out of town for the night. The staff was great, very friendly and knowledgeable. They took good care of our doggie and he came home happy! Prices were very reasonable for the quality of service.
Patricia Barron
We just discovered Animal Inn when we moved to the Cape a little over a year ago. It is a wonderful place for Annabelle, who is very anxious and sometimes not too friendly. The staff at the desk is always as nice as can be, always friendly in greeting us and very accommodating. On January 6 I brought Annabelle in for a grooming with Jeannine. It was her 1st time being groomed at Animal Inn. Jeannine was fantastic!!!! Not only was the grooming beyond perfect, Annabelle seemed content and calm with the whole thing. Thank you Animal Inn, we are glad we found you.
Dave D
They handle my very serious german shepherd very well. Thanks guys!
Mica and Geoff Champagne
Great customer service. Pups always well cared for!!
Josh Perry
My dog had scratches on his nose everytime I picked him up
Jac Augat
Great place for my Doodle when I have no other options.
judy hagopian
Excellent place for your animals to stay.
Stu Corless
These guys are great, zero complaints!!
Andrew Crowley
Excellent as always. Wonderful staff!!
goldstanza Austin
Iv been taking my animals there for years
Gary Sinclair
Best place for dog grooming
Helen Hurley
THE VERY BEST GROOMER.IN ALL THE CAPE
Karen Harty
We used to board our pit bull here and she loved it! She couldn’t get in there fast enough and would pull on her leash to get in. The staff loved her and were very attentive.
Louise L
I have been boarding my dogs at the Animal Inn since the 1990's, I worked there for a period of two years during that time as well.The Animal Inn is the best, the cleanest and has the most wonderful staff. I know my pets are cared for while they vacation at the Animal Inn.Linda B
Kathleen Wright
This veterinary service offers small animal boarding at a very reasonable rate. While we were gone, staff paid attention to our cat, played with her, and gave her the prescribed medication. I will use them again.
Jing A.
The place is very clean and it’s very convenient for all types of pets. We have no troubles! They even mail us a postcard afterwards. Feels welcome and will bring my husky back again!
Gregory Davidson
Our dog loved it! We were concerned about the size, but he came home fine after staying a few days. After staying at other kennels he's seemed traumatized.
Megan Magno
Good Experience! My dog seemed very happy when we picked him up. They told us he was very good! However, he was so happy to see us!
Maureen Healey
Very professional, efficient and friendly staff. Fair prices and lots of services you can add for a small upcharge. So glad we brought our dog, Dixie here. Thanks Animal Inn!
L M
Our dogs are always happy when they arrive and leave. We appreciate the great service at the desk and in making reservations.
Nick
My dog, Charlie had a fantastic stay here. The folks are so friendly and the price is so reasonable.
Mwalim DaPhunkee Professor
I've been boarding my animals there since the 1990s and it's always been an excellent place for them. They are treated well and properly cared for.
Craig Gilreath
Good place
Molly kathryn
best kennel
John Madden
Mia MacKenzie
Negative QualityMore
Elle K
Laura Raymond
Sean Dias
Joshua Dibb
Kristin Muir
Ken Magno
Niki Marie
Amazing staff, they took wonderful care of our two German Shepherds after we had a house fire and had to board them. Highly recommended
Casey Harriman
Our dogs were abused here, one of my dogs came back with a hoarse bark and i know they weren't fed properly because i can see my dogs ribs and too much food came back with them because we counted it, this place has deplorable conditions. DO NOT BRING YOUR ANIMALS HERE!
jama singley
We were traveling through the area and boarded our dog here over the weekend. The staff was very professional and courteous.
Scott Otis
The place is clean and the staff is friendly and competent. There have never been any issues and the dog is always excited to walk in there.
Jamie L
This is a disgusting facility that I feel awful my dog had to spend ONE night at .. the 'Manager' is disgusting human that has no regard for a pets welfare .. AVOID THIS FACILITY!!!Had to give it one star to publish .. NEGATIVE 1 .. being generous
Tara Holliday
Great place to board our dog Nikki, staff is so friendly and accommodating. Nikki loves to stay here and play.
Dennis Barry
My poor dog never look undernourished in her life I could see her rib cage. She is so unhappy there I'm getting her out of that deplorable facility
Sandy G
The staff is terrific here and I know my dog is well taken care of and in great hands!
Michael Curry
This is the best place I've ever boarded my dog staff is great the grounds are well kept A+
Matthew Shannon
Great staff,. My dog enjoyed his nails visit.
ramona adams
Elizabeth Scampoli
Manny Pires
mike calderon
Rebekah Dottin
Briana Gebhardt
Chris Atteberry