Customer Reviews Summary
Final Gift is highly praised for its compassionate service and attention to detail during a difficult time. Many customers appreciated the quality of the urns and the respectful treatment of their pets. However, there were some concerns regarding the initial quality of urns and doubts about the return of the correct remains.
Chelsea G
Thank you final gift for treating our beloved family member as if he was your own. His memorial box was nothing shy of perfection and it sits next to us in our family room. Special thank you to Jose for being professional and courteous to all of my questions and keeping me updated on the process. We are forever grateful ❤️
Alex Wolfcraft
If this is something needed, the staff here are the most amazing, kind, and understanding people. I feel happy knowing these people cared and knew it was a tough time for us. I would recommend
Marilyn Guymon
It has been terribly hard losing our Kiki. She was my cat and loved to get on my lap. When I received her back, I was so appreciative beyond words at the wooden urn with her gold name plate on top. The footprint was a wonderful surprise and all the other details included. Thank you for being so compassionate in every detail. It meant a lot to me.
deirdre stone
Received my 13 year old beloved lab Levi’s remains today and was so upset.His urn is a cardboard cylinder not a metal urn which is what the picture depicted. The cardboard urn leaked ashes all through the velvet bag. We received a call from Derick regarding the issues we experienced and he was so understanding and empathetic to our loss and situation. He sent a beautiful black metal urn out overnight for our pets ashes and even engraved it with his name. He was in contact with us consistently over the next few days to make sure everything was acceptable and vowed he would do whatever it takes to make it right. We are so thankful that the issue was handled fast and with such compassion! As well as the quality control to figure out what went wrong and how to make sure it would not happen again.