Heaven's Pets At Lake Lawn Metairie, New Orleans, Louisiana

Bruce Davidson

2 days agoNew

As I am sure you know, losing a cherished pet is devastating. George was a loved member of our family for fifteen years and he was actually rescued twice. This is why I feel so much comfort in the loving service provided by Heaven's Pets. Both George and I were treated with such care and respect. Thanks to you, bringing him back home was much more comforting. You are the best.

Donna R

a month ago

Heaven’s Pets truly went above and beyond during one of our most difficult times in our lives. Losing a beloved pet is never easy , but their compassionate and professional team provided so much comfort throughout the entire process. From the moment we reached out , they treated us and our pet Murphy with the utmost respect and care.They took the time to listen to our needs , answer all of our questions and guided us through each step, making a heartbreaking experience just a little easier to bear.The keepsake and memorial options were beautiful and we are grateful to have something so special to remember our Murphy. Their genuine kindness and attention to detail made all the difference.I cannot recommend Heaven’s Pets enough to anyone needing pet cremation support . They helped us honor Murphy in the most loving and respectful way possible, and for that , we will always be thankful.

Amy Goldberg

4 months ago

I've used Heaven's Pets twice now in the last 8 months and I couldn't be happier. They offer a beautiful package, much better than any other cremation service I've ever used. Even the basic package comes with a gorgeous, carved wooden box, paw print, and lock of hair. Carolyn is an absolute angel and went above and beyond making such a tough experience as good as it can be (I can't thank her enough for the way she advocated for us and the empathy she gave us). Norbert was a doll too. Their staff truly treat your pets as it they were their own. I literally can't say enough good things about this place. Thank you, Heaven's Pets, you have a customer for life.

M

2 months ago

ZERO STARS!! DO NOT USE THEM IF YOU VALUE YOUR MONEY AND LOVE YOUR BABY… BECAUSE THEY DO NOT!!!!!!Did you even give me my baby back? Or just a bag of random ashes!?!?The custom urn arrived scratched and the engraving was crooked! The cylinder necklace engraving is smudged and sloppy! I asked (and paid) for front AND rear paw prints… I only received front! When I asked about this they insisted they did his back prints but no one can tell me which are supposed to be his back paws… why? Because none of them are! They even labeled one of the prints “Fr” for front! This print matches the others!When I showed the woman the messed up necklace and urn (immediately after she handed them to me… opened btw, so they already saw them) she told me “well that’s how we got it”. As if I am supposed to just accept that?!They do not offer refunds nor do they offer to fix anything that’s messed up. They DO NOT CARE!I wonder if the remains I have are even of my baby!!!Their “just deal with it/oh well” attitudes are insanely unprofessional, obnoxious, and unacceptable!How many times have you been sued?Fix your attitudes and fix your business!Grieving, PAYING, customers should NOT have to deal with this!Had I known what unethical, cold hearted, careless, and inconsiderate people you were, I never would have used your services.

the PdLs

2 months ago

Please know that this is not easy for us to give such a bad review, but anyone who is thinking to use Heaven's Pets at the moment should pause, read, and decide for themselves.We had used them in the past. Both times were 5 star quality. We recently lost our eldest pet and was comfortable with Heaven's Pets handling things. What made this experience awful was :1. They had a fire thst completely destroyed their facility nearly a year ago. They did not inform us. They literally have no facilities to accommodate.2. They are operating business out of a decrepit office building near to their old structure. It was a "sick" building. Ceiling tiles with moldy water stains, falling inward. Generally very dirty, old office Cubicles with smells to match.3. We were sat down next to the entry door. A moment later, our pet was wheeled out of a doorway and rolled in front of us like a dessert cart in a restaurant, uncovered from shoulders/neck up. We were told to follow this cart into a storage room where they kept defunct office furniture, shelving, and printers. There were phones with cords wrapped around, piles old squares of carpet remnants randomly tossed into a corner, and about 4 to 5 old office chairs against a wall. Our pet was placed over a "velvet" synthetic cover with a matching drape over the body. Both were dirty/ stained. Our pets eye was open and the body was frozen to the touch. I couldn't take this. I requested help. Someone entered the room with a tube of superglue and sealed the eye. The entire event was traumatic.I am telling this because I do not want anyone else to have this experience. I legitimately complained. I received a call next day with a swift " we're sorry"... proceeded by one pathetic excuse after another.If you are planning on using them... PLEASE make certain they have completed their facility. Do not use them otherwise. There is another company in New Orleans that we have visited ahead of time. And it's lovely. We will be using them when the time arrives.The employees at Heaven's Pets for the most part, are considerate and professional... but the facilities are deplorable and unacceptable. Our pets are family to us. They deserve better than what we experienced.

Tina

3 weeks agoNew

Heaven's Pet did a wonderful job. They were so caring and understanding. They took care of my most precious baby and included a wonderful letter from him. Thank you from the bottom of my heart!

Jenna Anzalone

9 months ago

Alphea at heavens pets was absolutely amazing. She was so genuine and sincerely caring during every phone conversation. We had to put my Morkie of 13 1/2 years down after being diagnosed with mast cell cancer. She made the process super easy and was extremely helpful when choosing the package for our baby. After putting our baby down, Alphea called to go over every detail and also called when she arrived. We received a call exactly 3 days later with our sweet Bella’s remains in a beautiful hand carved urn, we also recieved a silicone paw print along with a silicone nose print and an ink print of Bella’s nose and paw. Bella’s remains were packaged so perfectly and delicately. As difficult as this process was, Alphea and Heavens pets made everything effortless and we will never forget how they took such wonderful care of our angel in heaven. Can’t thank them enough! If calling Heaven’s Pets, request Alphea!

Jennifer January

4 months ago

Iam so glad my vet connected us with heavens pets. We lost our pig last week and he was so special to us and losing him was hard and due to his size we had no idea what we were going to do with him after he passed. Heavens pets really did come to our rescue. They made sure because he was so big they sent the right amount of guys in a big enough vehicle to make his last ride very comfortable. The guys who showed up to pick him up were all so kind,caring and careful with my boy. MS Caroline the lady i spoke with on the phone who set up everything was amazing. She showed so much empathy and made everything so much easier for us on this very tough day. Thank yall again for everything. I will definitely be recommending them to anyone who needs help with losing a beloved pet.

Henry P. & Kim Calamari

3 weeks agoNew

We just received our cremation package for our beloved black lab Mia. It was so well and thoughtfully put together. We were extremely pleased and highly recommend their service. Thank you, Kim Calamari, Slidell

Kim Francis

7 months ago

My experience with Heaven's Pets was amazing. They were kind, compassionate and caring. Got my fur baby back exactly 3 days after we made arrangements! They brought him to our Vet. Would highly recommend! Thank you Naomi and Carolyn for being so kind during this difficult time.

Kristie Lynn

7 months ago

They offer a lovely service. I feel good about the communal creation and having my beloved dog sprinkled in the butterfly garden as his final resting place.They really can improve their customer service. Over a month went by and no one ever contacted me to pick up his keepsakes. Calls go directly to answering service, but I finally got my keepsakes and they are beautiful.

Carrie Tracy Pizzalato (Caliphia)

9 months ago

I've used Heaven's Pets many times over the past several years and I've always had good experiences with them. Just got my bearded dragon cremated and they were so kind and understanding. I paid online and someone contacted me right away, I brought him in and they spoke with me about my wants, when we went to pick him up we were late getting there but they stayed late and let us pick up our baby. Truly kind people who care. Will be using again in the future.

Melissa Wilson

2 months ago

I've used them thrice now and my experience has always been lovely. They've treated every one of my babies as if they were their own.

Kenny Fisackerly

10 months ago

My cat passed away on Saturday evening March 2nd. The vet said they make arrangements with Heavens Pet's and I agreed. I received a call from Leslie at Heavens Pets on Tuesday that he was in their care. We agreed upon a package and she said they were 2 weeks out with the process. 1 day less than 2 weeks I received the call my Jasper was ready. The conversations were very compassionate and I appreciate and recommend Heavens Pets.

Alex Qualls

2 years ago

We recently lost one of our cats and had him cremated here. The selection of urns is really beautiful. We spoke to Carolyn throughout the process, and she was so genuine and understanding. I feel both my cat and I were taken care of.

Marla Davis

11 months ago

We lost our precious pug on February 29th of this year. Her loss was so very hard on our entire family. Although it took longer than I expected to get our princess' cremains returned, they did a great job with communicating with us and taking care of our girl while she was away from us. The only thing I would change would have been the length of time it took. We got her back today and are very happy with everything. I realize there are a lot of reviews on here regarding the recent fire and how everything was handled. Reading those made me very uneasy so I wanted to put this out here and say, while not ideal for how long the process took, they did a great job. I am sorry for everyone who experienced a less than stellar experience in January and after losing a pet, cannot imagine what that was like but I am so thankful for the smooth process we had and to have our girl home again with us! Thank you Heaven's Pets!

Raquel Marie

11 months ago

I was wary of Heaven's Pets cremating my beloved cat who passed in early February, but even with all the complications due to their facility fire in mid January, they did a wonderful job at handling my fur baby's cremation. They were very compassionate and paid close attention to every detail. I feel sad for the pet owners who were unable to recover their pets ashes due to the fire. I also feel for the staff at HP for their loss and the overwhelming complications because of the fire. I hope a resolution is reached. Either way, I recommend HP, and am grateful and thankful for their care.

Sidney Bullard

11 months ago

Dealing with heavens pets was the worst choice I’ve ever made. My dog was cremated 10 days before the fire took place. I was told he was ready and would be delivered two days before the fire. After a month of almost no response from them, I was told my dogs ashes paw prints hair locks had all been left in the crematorium and had been ruined and lost in all the rubble. Horrible experience. Horrible customer service and they waited weeks to issue a refund. They were barley apologetic on the phone. Patrick himself told me there is absolutely no fire suppression system in place and no protocols to prevent damages from happening to the only things left of our pets. In a city plagued by hurricanes you would think they would at least store these precious remains in a more secure area then letting my dogs ashes sit in the crematorium for ten days.

Ami Jenkins

11 months ago

I wanted to take a moment to thank the wonderful staff of Heaven's Pets at Lake Lawn in Metairie. Your kindness, caring and concern not just for my cat, Precious, but for myself as well, will never be forgotten. The fact that you all recently experienced a devastating fire and have still been able to help families just shows who you are as people and as a company. I will always turn to you in my time of need.

Leonie Antoinette

11 months ago

Back on February 15th, I decided it was time to put my sweet Hershey girl down. After learning about the fire Heavens Pets endured I was devastated. Reading the current reviews, I was truly worried Hershey would take forever to come home, or worse case, get lost amongst completely. My heart truly goes out to the pet parents who never got their baby back, I am personally so very sorry.The lady who called me 4 days after her passing truly touched my heart. Her voice was so kind, and so calming I do not think I will ever forget. She was so kind about my wishes too, listened to everything I asked.. down to wanting both colors of her fur.Today is March 8th. I asked about how long and the timeline was almost correct with getting her back. All her items we received back in the $350 package are simply so beautiful. Heavens Pets truly perfected her in memory. Thank you again so very much! Truly recommend 💛

DAGMAR Charlet

8 months ago

We retrieved our pets remains today. (5 days after her death). They did a wonderful job. Lots of the reviews that are bad were post a fire that destroyed the original building. The process now is very smooth and the staff very caring. Thank you so much

Amy Thompson

a year ago

I live in Alabama and only in the area for a couple months. My dog Angel had to be put down. The vet told me about Heavens Pets. They called me after they picked her up and after talking with them I knew I chose the right place. I think they are very compassionate and took very good care of her. I got her ashes, paw prints, and nose print back yesterday and was so happy with everything they did.

kristen ragus

11 months ago

My cat passed away on February 28th. I had no idea about the fire until I looked on google. This place was offered through my vet. If I had taken the time to look this place up I would have probably sent my cat somewhere else after reading the reviews and from my own personal experience as of now. It is now March 13th and I have not heard any word from this place. When you call, you get an answering machine which I find very insensitive to grieving pet owners. I am so sorry for all the pet owners who lost their babies in the fire. I know you want your babies home. I am hoping and praying that I will be able to have my baby back home with me soon and I hear back from a live human.Update: I received a phone call back today about my cat. However the lady who returned my call was very rude. Thankful to be able to get my cat’s remains but not happy with this place and their customer service. Do better.

Kelsey Owens

11 months ago

The epitome of shady business practices. Taking HUNDREDS OF DOLLARS from people for a service they cannot provide and not offering a refund, is theft. They have shown us nothing besides how much they don't care about the grieving families and only care about the money.To the owners, if you're reading this,YOU SHOULD BE ASHAMED OF YOURSELVES.You have caused a lot of hurt to already grieving families by going silent when asked about our pets. You did not prioritize the pets you lost in the fire, you just continued to do business at a different location.You turned off comments, messaging, and refuse to return phone calls. We're not mad that your business caught on fire, we're mad that you gaslight us into believing that our babies were coming home so you didn't have to refund everyone all at once.You are heartless.

Sherri - Natalie Work

2 weeks agoNew

2nd time you guys have taken care of one of my babies. You have always done such an amazing job. Thank you

Laura Arrowood

10 months ago

I have been going to heavens pets for years. The staff is wonderful. I lost one of my dogs after the fire and was so relieved that they were still able to take care of my grace.Several of my pets have been cared for by heavens pets. I would recommend them to everyone.

Sean Faulk

a year ago

My dog passed away on the 16th of January 2024 and was brought to Heaven's pets for cremation.We our chased the platinum package as we wanted our dog to have the best cremation that they offered including a nose print some fur or paw print and a beautiful urn.Here we are in January30th and still.my dog hasn't been returned to us with proper treatment.After this experience I can honestly say it was a very horrible insensitive place to deal with that showed no caring about my animal and our wishes with him and uses an answering service rather than an individual to speak with at the place because the answering service gives them the message I'm sure but they never seem to want to return the call.

Kadye Duplantis

11 months ago

They don’t even deserve one star. I highly do not recommend. My pup passed on the feb 6th an I didn’t get her back until almost a month. If I would have known the extent of how long extra. I would have brought my business elsewhere. I asked for her last tooth a they said they couldn’t do it. So I had told the vet. And there was just no communication between the vet and heavens pets to ensure I got what was requested. Her ink nose print is horrible. Plus they gave me her remains in the wrong urn!! I asked if there was anything they can do to reimburse me for what was supposed to be an easy a very memorable an meaningful process. But instead it was the exact opposite. They didn’t do right by my muffy or myself.To my surprise nothing was done.Your babies deserve better than this. Muffy was like my child she was almost 20 I got her when I was 8. Just a reference to show how much she meant to me an was part of my life for so long. My heart hurts from the situation. An I just want everyone else to get the best care for their babies.

CARL Ktwo

3 weeks agoNew

I cant recomend Heaven’s Pets enough. They were awesome to us during our difficult time. Thank you Mr. Patrick and staff.

Lime

4 months ago

This is a zero (0) star review. It’s been a full year and this memorial service has never contacted me about to my baby boy. Do not come here.

Bruce Davidson

2 days agoNew

As I am sure you know, losing a cherished pet is devastating. George was a loved member of our family for fifteen years and he was actually rescued twice. This is why I feel so much comfort in the loving service provided by Heaven's Pets. Both George and I were treated with such care and respect. Thanks to you, bringing him back home was much more comforting. You are the best.

Donna R

a month ago

Heaven’s Pets truly went above and beyond during one of our most difficult times in our lives. Losing a beloved pet is never easy , but their compassionate and professional team provided so much comfort throughout the entire process. From the moment we reached out , they treated us and our pet Murphy with the utmost respect and care.They took the time to listen to our needs , answer all of our questions and guided us through each step, making a heartbreaking experience just a little easier to bear.The keepsake and memorial options were beautiful and we are grateful to have something so special to remember our Murphy. Their genuine kindness and attention to detail made all the difference.I cannot recommend Heaven’s Pets enough to anyone needing pet cremation support . They helped us honor Murphy in the most loving and respectful way possible, and for that , we will always be thankful.

Amy Goldberg

4 months ago

I've used Heaven's Pets twice now in the last 8 months and I couldn't be happier. They offer a beautiful package, much better than any other cremation service I've ever used. Even the basic package comes with a gorgeous, carved wooden box, paw print, and lock of hair. Carolyn is an absolute angel and went above and beyond making such a tough experience as good as it can be (I can't thank her enough for the way she advocated for us and the empathy she gave us). Norbert was a doll too. Their staff truly treat your pets as it they were their own. I literally can't say enough good things about this place. Thank you, Heaven's Pets, you have a customer for life.

M

2 months ago

ZERO STARS!! DO NOT USE THEM IF YOU VALUE YOUR MONEY AND LOVE YOUR BABY… BECAUSE THEY DO NOT!!!!!!Did you even give me my baby back? Or just a bag of random ashes!?!?The custom urn arrived scratched and the engraving was crooked! The cylinder necklace engraving is smudged and sloppy! I asked (and paid) for front AND rear paw prints… I only received front! When I asked about this they insisted they did his back prints but no one can tell me which are supposed to be his back paws… why? Because none of them are! They even labeled one of the prints “Fr” for front! This print matches the others!When I showed the woman the messed up necklace and urn (immediately after she handed them to me… opened btw, so they already saw them) she told me “well that’s how we got it”. As if I am supposed to just accept that?!They do not offer refunds nor do they offer to fix anything that’s messed up. They DO NOT CARE!I wonder if the remains I have are even of my baby!!!Their “just deal with it/oh well” attitudes are insanely unprofessional, obnoxious, and unacceptable!How many times have you been sued?Fix your attitudes and fix your business!Grieving, PAYING, customers should NOT have to deal with this!Had I known what unethical, cold hearted, careless, and inconsiderate people you were, I never would have used your services.

the PdLs

2 months ago

Please know that this is not easy for us to give such a bad review, but anyone who is thinking to use Heaven's Pets at the moment should pause, read, and decide for themselves.We had used them in the past. Both times were 5 star quality. We recently lost our eldest pet and was comfortable with Heaven's Pets handling things. What made this experience awful was :1. They had a fire thst completely destroyed their facility nearly a year ago. They did not inform us. They literally have no facilities to accommodate.2. They are operating business out of a decrepit office building near to their old structure. It was a "sick" building. Ceiling tiles with moldy water stains, falling inward. Generally very dirty, old office Cubicles with smells to match.3. We were sat down next to the entry door. A moment later, our pet was wheeled out of a doorway and rolled in front of us like a dessert cart in a restaurant, uncovered from shoulders/neck up. We were told to follow this cart into a storage room where they kept defunct office furniture, shelving, and printers. There were phones with cords wrapped around, piles old squares of carpet remnants randomly tossed into a corner, and about 4 to 5 old office chairs against a wall. Our pet was placed over a "velvet" synthetic cover with a matching drape over the body. Both were dirty/ stained. Our pets eye was open and the body was frozen to the touch. I couldn't take this. I requested help. Someone entered the room with a tube of superglue and sealed the eye. The entire event was traumatic.I am telling this because I do not want anyone else to have this experience. I legitimately complained. I received a call next day with a swift " we're sorry"... proceeded by one pathetic excuse after another.If you are planning on using them... PLEASE make certain they have completed their facility. Do not use them otherwise. There is another company in New Orleans that we have visited ahead of time. And it's lovely. We will be using them when the time arrives.The employees at Heaven's Pets for the most part, are considerate and professional... but the facilities are deplorable and unacceptable. Our pets are family to us. They deserve better than what we experienced.

Tina

3 weeks agoNew

Heaven's Pet did a wonderful job. They were so caring and understanding. They took care of my most precious baby and included a wonderful letter from him. Thank you from the bottom of my heart!

Jenna Anzalone

9 months ago

Alphea at heavens pets was absolutely amazing. She was so genuine and sincerely caring during every phone conversation. We had to put my Morkie of 13 1/2 years down after being diagnosed with mast cell cancer. She made the process super easy and was extremely helpful when choosing the package for our baby. After putting our baby down, Alphea called to go over every detail and also called when she arrived. We received a call exactly 3 days later with our sweet Bella’s remains in a beautiful hand carved urn, we also recieved a silicone paw print along with a silicone nose print and an ink print of Bella’s nose and paw. Bella’s remains were packaged so perfectly and delicately. As difficult as this process was, Alphea and Heavens pets made everything effortless and we will never forget how they took such wonderful care of our angel in heaven. Can’t thank them enough! If calling Heaven’s Pets, request Alphea!

Jennifer January

4 months ago

Iam so glad my vet connected us with heavens pets. We lost our pig last week and he was so special to us and losing him was hard and due to his size we had no idea what we were going to do with him after he passed. Heavens pets really did come to our rescue. They made sure because he was so big they sent the right amount of guys in a big enough vehicle to make his last ride very comfortable. The guys who showed up to pick him up were all so kind,caring and careful with my boy. MS Caroline the lady i spoke with on the phone who set up everything was amazing. She showed so much empathy and made everything so much easier for us on this very tough day. Thank yall again for everything. I will definitely be recommending them to anyone who needs help with losing a beloved pet.

Henry P. & Kim Calamari

3 weeks agoNew

We just received our cremation package for our beloved black lab Mia. It was so well and thoughtfully put together. We were extremely pleased and highly recommend their service. Thank you, Kim Calamari, Slidell

Kim Francis

7 months ago

My experience with Heaven's Pets was amazing. They were kind, compassionate and caring. Got my fur baby back exactly 3 days after we made arrangements! They brought him to our Vet. Would highly recommend! Thank you Naomi and Carolyn for being so kind during this difficult time.

Jess A

a year ago

Upon initial outreach, I was so comforted by the care and concern the staff took in the delicate and timely manner in which my baby was taken care of. Despite feeling pressured to commit to etching on the name plate for my dog, I was very pleased with the beginning of my experience. The staff were so caring and had great bedside manner. I was very impressed that I recieved a courtesy call when my baby was ready to be picked up at my vet.Sadly, that changed when I picked up my baby without a name plate, and had expected that special touch to be there. I called Heaven's Pets about this; rude, defensive customer service could not have been further from what I expected as a grieving pet parent. I could have sworn I heard someone call me "crazy" under their breath on the phone.I'm sad that I only have smudged paw prints (caused by "hair" and "cheeks") and silicone imprints covered in gunk from dirty paws left of my baby. They didn't take the time to cut back enough of my dogs fur to get good molds. Disappointing.

Ruth Soto-morales

a year ago

If you’ve lost a fur baby, this is the place to take them. The staff at Heaven’s Pets are some of the most caring, loving, compassionate and supportive people I have ever met. They truly care and they listen, this isn’t just a job for them like a lot of other places. They treated my family and myself like as if we were their family. We lost our dog just this past Tuesday and we’ve been completely devastated and lost. They were very sensitive to our feelings and helped us through the entire process, giving us lots of options and comfort through it all. They are absolutely angels and I thank god for them, especially during this difficult time.

Tiffanie Carpenter

3 years ago

Cannot say enough about the wonderful service provided by Heaven's Pets. The care, compassion, and attention to detail were all just outstanding. Thank you so much for taking such good care of my parent's sweet Annie.

Warren Raymond

11 months ago

I too must complain about the treatment after the fire. A business suffering a fire can be a challenge to come back from. This business handled soo much wrong. I was only called and notified after I called them and left a message. All I kept getting was, sorry for your loss and we don't have any information for you, at this time. The owner posted on Facebook that they had access to the building and would begin to contact people. Only to post weeks later that they had only partial access and finally gained full access to the building. How about some transparency for grieving pet owners. We lost our pet twice,. They contacted me as to any identifying scars or marks to identify our pet. I answered back, only for them to go silent on me after two weeks. This is a lack of caring from a business built on caring. I will be sure to never use this persons business (Jenifer Melius, Patrick McCausland)or anything they are affiliated with. They could have gathered up all the remains and cremated them, and created a monument to put the ashes in. This could have been in a garden area with seating for the pet owners to visit. The names of the lost pets could have been on the monument. But instead they handled everything with a lack of caring and compassion for the people that were grieving. I waited to post this and give them some time to do the right thing and they chose not to.

Courtenay Dufour

a year ago

While we used Heaven’s Pets under sad circumstances, I was very impressed and pleased with how Heaven’s Pets took care of our family. I honestly could not recommend them higher. Several years ago, I had received some mailers from them, and in June, I had a great informational call with Althea, and was able to ask a lot of questions about how I wanted to remember my dog. I was able to complete a pre-arrangement plan for when he did pass, and I felt that it gave me some peace of mind. They don’t require payment until your pet passes, and there’s no discount for paying in advance. I also felt relieved that they would pick up my dog from the vet’s office (within 90 miles I think) of their office.I was not aware that you could hold your own service for your beloved pet as part of the private viewing-when I opted for the private viewing, frankly, it was just for peace of mind that I was getting him back. When other friends or family have cremated their pets, they usually just picked up the cremains from the vets’ office a few days later, and I’d never even heard of a private viewing. Truthfully though, this was one of the best decisions that I could have made because I was able to prepare music, flowers, and a service. If I wanted to bring other people, pets, or even children, I could have. (I didn’t feel like the website wasn’t as clear on this point too, so that’s why I wanted to include it here too). The private viewings are scheduled for 8am so that you can receive your pet’s remains before their close of business the same day. You can also bring items to be cremated along with your pet (like toys or blankets), but we decided to cremate just him (and store those items in his urn). Deja was very thorough in explaining this to me, and couldn’t have been nicer as I was crying.On Tuesday, Althea and Mark could not have been kinder to us, and were so thorough. Althea went through what I had pre-planned, and made sure I understood exactly what I was going to receive (because once your loved one is cremated, there isn’t any way to get additional paw or nose prints, or fur clippings). She is extremely detail oriented and professional, and thoroughly explained what to expect. We agreed that we would hold our private ceremony first, and then Mark would come in to take his paw and nose prints, as well as his fur clipping. I was grateful for the opportunity to pray over my dog, and speak loving words to him. They never rushed us, and our ceremony took about an hour.When Mark came in to take his nose and paw prints, he did a few practice ones first, and I received them when I picked up my dog’s urn later that day. He was so gentle with my dog, and handled him so lovingly. I’m not sure who prepared my dog, but he was brought to us on a rolling cart with a pillow and blankets-he really just looked like he was sleeping. It was actually pretty beautiful, and I was grateful for the care they had given him. They really did a wonderful job.When it came time for the actual cremation, Mark was thorough again in explaining what to expect, just like Althea had been. We had the option of staying the whole time (which would have been a few hours), or leaving shortly after we watched him be placed in the crematorium. We opted for the latter, and they bring you a laptop to watch. Even watching Mark place our dog gently in the oven was actually a healing experience.Altogether, we were at Heaven’s Pets from 8-10:30am, and I received a call around 2:30 from Carolyn telling me that we could come by to pick him up. They close at 4:30, and again, Althea couldn’t have been nicer when she gave me the bag with his items.Again, we couldn’t have had a nicer experience at Heaven’s Pets, and my family and I are so grateful for their services. Even though it has been a very sad 2 weeks since we lost our dog, I sincerely believe that Heaven’s Pets and their services helped us start the healing process. We will forever be grateful to them for how kind, professional, and loving they were to us during a very difficult period.

lex

11 months ago

dealing with Heaven’s pets has been awful. i’ve never had to put a pet down & my vet recommended them when i said i wanted him to be cremated. he was a small rat & died on January 12th. Heaven’s Pets took him in January 13th & they called me asking what package i wanted and i paid and everything but then the fire happened. i wasn’t even called about the fire i had to find out on my own after i was worried that i haven’t had a call from them to get his ashes. they told me about it and that i would get him but it would take time as they try to find out if everyone’s pet’s bodies were okay. i’ve called many times and always gotten vague answers & then ended up getting refunded. when i asked why i was refunded, they told me they refunded everyone because of the fire. weeks went by and i still hadn’t been called to redo paying for his cremation/urn/impressions. i emailed them saying i wanted them to send his body to my vet because i want to go with another cremation place & now im being avoided. they’ve contacted my vet and said i needed to identify his body (which is odd to me if he was suppose to be in their system already) but won’t respond to me anymore. i’ve called and left messages with their automatic answering services and emails. im fearing that i’ll never get his body back. they don’t care about anything but their reputation but that’s going in the gutter now as they have hurt many people during this hard time. instead of being honest, they’ve beat around the bush with people. i wouldn’t recommend this place to anyone.

Melissa Seal

a year ago

I am terribly disgusted at the way Heaven's Pets has treated the families of beloved pets, that were in their care during the recent fire. Grieving families called, emailed, visited in person and were never given any information on the disposition of their pet. These families were put through horrific trauma, by a company that continued business as usual, collecting bodies of deceased pets, like nothing ever happened, while these other families were begging for answers. I have used Heaven's Pets for 3 of my pets, but I will never use them again.

Stephanie Miles

a year ago

This place is terrible . We as pet owners understand that there was a fire . But this place is not concerned for our deceased animals. I spoke to someone today who stated they have close to 1000 deceased animals there . Instead of doing disaster recovery , they are still accepting newly deceased animals and they have plans to start cremating those newly deceased animals. The priority should have been the animals that were already there . But no they want money . We want justice for our dog and all the other pets . If this were there pets would he feel the same way . Heavens Pets should be ashamed of themselves . JUSTICE FOR McKenzie

Branden Strom

11 months ago

Again, today, (10/20/23), I had to make the call to make arrangements for another beloved pet. As a multiple pet owner, I sadly know that for each pet that comes into your life and you rescue or offer a home to, will pass, sometimes as quickly and unexpectedly as they entered your life.Ms. Althea and the entire staff, that I have spoken with or met, at Heaven's Pets have ALWAYS been compassionate and made me feel as though each pet that I brought to them was the only pet and best pet in the world, while I was there. I am sure that many others have had the same care and experience.The paradox of having pets is that we take them in as our lifelong companions, usually for their life span, not our own, thus, we grieve for them as deeply, if not more than when we greeted their entrance into our lives.Oh how much richer our lives are for having them in our lives. For every pet that we rescue from the street, adopt or foster, we give a new life to them and they return the blessings to us.Thank you to all at Heaven's Pets at Lake Lawn.

William Sherman

a year ago

Terrible customer service!!! My deceased pet was received by them on June 9. I was informed that my pet’s engraved urn would take 7-10 days since I requested it to be engraved. I emailed requesting updates on June 23 and June 26 to no answer. I called June 29 and left 2 messages with no return call. At this point I believed they lost my pet’s remains. I called the funeral home that they are on the property of to connect me directly to someone at heavens pets. Finally get someone on the phone from heavens pets and they tell my July 4th holiday which is almost 30 days later will delay the delivery of the my pets urn. Today July 17 still no call or email from them for the urn I purchased on June 9. This is so unprofessional and has made the death of our pet an even more tragic event.

Kristie Lynn

7 months ago

They offer a lovely service. I feel good about the communal creation and having my beloved dog sprinkled in the butterfly garden as his final resting place.They really can improve their customer service. Over a month went by and no one ever contacted me to pick up his keepsakes. Calls go directly to answering service, but I finally got my keepsakes and they are beautiful.

Carrie Tracy Pizzalato (Caliphia)

9 months ago

I've used Heaven's Pets many times over the past several years and I've always had good experiences with them. Just got my bearded dragon cremated and they were so kind and understanding. I paid online and someone contacted me right away, I brought him in and they spoke with me about my wants, when we went to pick him up we were late getting there but they stayed late and let us pick up our baby. Truly kind people who care. Will be using again in the future.

Melissa Wilson

2 months ago

I've used them thrice now and my experience has always been lovely. They've treated every one of my babies as if they were their own.

Kenny Fisackerly

10 months ago

My cat passed away on Saturday evening March 2nd. The vet said they make arrangements with Heavens Pet's and I agreed. I received a call from Leslie at Heavens Pets on Tuesday that he was in their care. We agreed upon a package and she said they were 2 weeks out with the process. 1 day less than 2 weeks I received the call my Jasper was ready. The conversations were very compassionate and I appreciate and recommend Heavens Pets.

Alex Qualls

2 years ago

We recently lost one of our cats and had him cremated here. The selection of urns is really beautiful. We spoke to Carolyn throughout the process, and she was so genuine and understanding. I feel both my cat and I were taken care of.

Marla Davis

11 months ago

We lost our precious pug on February 29th of this year. Her loss was so very hard on our entire family. Although it took longer than I expected to get our princess' cremains returned, they did a great job with communicating with us and taking care of our girl while she was away from us. The only thing I would change would have been the length of time it took. We got her back today and are very happy with everything. I realize there are a lot of reviews on here regarding the recent fire and how everything was handled. Reading those made me very uneasy so I wanted to put this out here and say, while not ideal for how long the process took, they did a great job. I am sorry for everyone who experienced a less than stellar experience in January and after losing a pet, cannot imagine what that was like but I am so thankful for the smooth process we had and to have our girl home again with us! Thank you Heaven's Pets!

Raquel Marie

11 months ago

I was wary of Heaven's Pets cremating my beloved cat who passed in early February, but even with all the complications due to their facility fire in mid January, they did a wonderful job at handling my fur baby's cremation. They were very compassionate and paid close attention to every detail. I feel sad for the pet owners who were unable to recover their pets ashes due to the fire. I also feel for the staff at HP for their loss and the overwhelming complications because of the fire. I hope a resolution is reached. Either way, I recommend HP, and am grateful and thankful for their care.

Sidney Bullard

11 months ago

Dealing with heavens pets was the worst choice I’ve ever made. My dog was cremated 10 days before the fire took place. I was told he was ready and would be delivered two days before the fire. After a month of almost no response from them, I was told my dogs ashes paw prints hair locks had all been left in the crematorium and had been ruined and lost in all the rubble. Horrible experience. Horrible customer service and they waited weeks to issue a refund. They were barley apologetic on the phone. Patrick himself told me there is absolutely no fire suppression system in place and no protocols to prevent damages from happening to the only things left of our pets. In a city plagued by hurricanes you would think they would at least store these precious remains in a more secure area then letting my dogs ashes sit in the crematorium for ten days.

Ami Jenkins

11 months ago

I wanted to take a moment to thank the wonderful staff of Heaven's Pets at Lake Lawn in Metairie. Your kindness, caring and concern not just for my cat, Precious, but for myself as well, will never be forgotten. The fact that you all recently experienced a devastating fire and have still been able to help families just shows who you are as people and as a company. I will always turn to you in my time of need.

Leonie Antoinette

11 months ago

Back on February 15th, I decided it was time to put my sweet Hershey girl down. After learning about the fire Heavens Pets endured I was devastated. Reading the current reviews, I was truly worried Hershey would take forever to come home, or worse case, get lost amongst completely. My heart truly goes out to the pet parents who never got their baby back, I am personally so very sorry.The lady who called me 4 days after her passing truly touched my heart. Her voice was so kind, and so calming I do not think I will ever forget. She was so kind about my wishes too, listened to everything I asked.. down to wanting both colors of her fur.Today is March 8th. I asked about how long and the timeline was almost correct with getting her back. All her items we received back in the $350 package are simply so beautiful. Heavens Pets truly perfected her in memory. Thank you again so very much! Truly recommend 💛

sophie n

11 months ago

I would give 0 stars if I could. I am one to be very understanding, especially in such unforeseen circumstances. My baby Misty passed away Jan. 6th, and was brought to Heavens Pets by Jan. 9th. She could have been cremated days before their fire. I heard about the incident from Facebook, which was just as gut wrenching as her death already. To think of my poor baby dying, not once, but basically twice. And the second time in such an awful way, haunts me. I called very sparingly due to empathy of the entire situation, with no call in return. But it was when I finally recieved a call that they only had the question of what she even looked like that gutted me once again. I just didn’t seem to understand how there was little to no documentation of this information. I may be misinformed of how bad the fire was, but it seemed that they were able to take in new animals as soon as they opened back up, so obviously it didn’t damage all their computer systems ?? Which is where my baby’s information should have been held. So they call asking for what she looked like, which I then suggested the idea of sending pictures of her to help. I never received an email or phone response confirming of getting the pictures. I called a few times with no response, just sent directly to their answering desk to take a message. It was once I emailed having to threaten legal action (which is very out of character for me, but desperate times come for desperate measures) that they responded via email communicating they were still searching for her (Feb. 14th at this point). The following week I was called to be told that her body was found, but the package that I requested with her nose print and paw print could not be fulfilled because they did not feel “confident” in it. I have been left to believe this is either due to their fire, or that they left her body unfound for so long that it decomposed to the point that these keepsakes could not be recovered. Once again, I AM GUTTED. I am disgusted at the lack of transparency, not even explaining to me the reasoning behind this. Playing phone tag for almost two months at this point left me not even able to ask any more questions. I finally received my baby’s ashes yesterday (Feb. 23rd) and am thankful for all of this to be over with. I never could have imagine my sweet baby Misty’s initial death, and with that newly found grief being any worse. But truly was this was the cherry on top. I will never recommend this business to anyone I know. I will never return regardless of hearing others success stories. I was robbed of my peace of mind with her death ending this way. There were so many different ways this could have been handled. I am still in such disbelief this even happened.

Bryant Gomez

a year ago

Really disappointed. Heavens Pets received our baby and we still have not heard any news about him. We were never notified about the fire and never given any information other than what they posted on facebook. This is completely outrageous! We trusted you with your babies and you seem to not care. How can you continue to accept new cilents when you can’t deal with those of us whose pets you have? This is completely unacceptable and unprofessional.

Kevin Harbin

a year ago

I cannot say enough good about this place. I was in New Orleans my last few days working at the racetrack when my Aussie Lolly died. I had no place to bury her here so I sought pet cremation services. We were received with utmost consideration and compassion and I could tell the staff genuinely cared for their clients and felt their sense of loss. My thanks to the lovely young lady who worked with us to make sure that everything was as we wanted and again expressed her sympathy when I picked up Lolly's cremains and effects. Even though I'm a veterinarian and have had pets my whole life this was my first time seeking pet cremation and I'm grateful for their service.

Omar Romero

a year ago

We had kind and compassionate professional help from everyone at Heaven's Pets. They treated our boy Enzo with care and respect.Your representatives on site picking up our Dog were patient andcaring. Thank you for completing his well-lived life. God bless Mr. Patrick McCausland and his staff.

Connor Sigk

a year ago

As it wasn't bad enough that I watched my mom go into a depression after losing our cat that bonded to her but Hells Pets..I mean Heaven Pets let her down more and I'm the one who has to hear her crying in her room all the time. None of the employees want to return her calls when she wants to find out if he was found and what does she need to do to come get him. This is a sorry place that does not care about the pets or the parents but yet they are money hungry still taking pets tocremate. No body wants to take accountability but you reap what you sow and what's done in the dark always come out in the light. Do not send your let's to this place. They have a pet cremation in Harvey and Slidell. These people are heartless and money is the root of all evil.. ain't that right Hells Pets?! Yeah... I went there . Until you can show accountability like a real woman ora. I will keep this review up because y'all are liars and there is no sleep for the wicked

Kendall Sein

11 months ago

DESPICABLE!I have reached out to their answering service MULTIPLE times.My pet that died on Christmas Day may mean NOTHING to them, but she means something to me. I have not been able to reach them but I need a refund. I received no services from this pathetic business. All I asked for was a call back and a refund. NO RESPONSE!I understand they had a fire, but no excuse to not notify pet owners.

Sandra Lassalle

a year ago

We suddenly lost our Beignet 10 days ago. The staff at Heaven’s Pets was extremely compassionate in assisting with making the arrangements. We knew Beignet was in good hands. The package is wonderful; they thought of everything. They were very sensitive to our feelings and answered all questions. I can't thank you all enough for the kindness shown to us at this difficult time. We highly recommend Heaven's Pets.

Amanda Ruiz

4 years ago

Let me begin by saying this, my dog was adopted 10 years ago after being told I couldn't have children. She was my baby and her death was not something that I expected so soon so when we found out she would be passing we took it upon ourselves to research crematoriums because we always said that when she passed we would want her forever home with us. I called and spoke with many different services and a lot of them treated it like just a business, just another day but not Heaven's Pets. From the moment the receptionist answered the phone I was made to feel like my baby's life mattered, that my grieving mattered. The kindness shown to us made it a just a tad less difficult to make arrangements for our sweet Isabelle. The receptionist called us to let us know that her remains arrived safely and that they would take good care of her. The process was fast. They picked her up on Tuesday and she was back with us by Thursday at noon. They offered so much more than just cremation. They made a print of her paw, a certificate of cremation, poems personalized with our baby's name, they drove an hour to pick her up and an hour to drop her off, her urn is standard but beautiful nonetheless. Thanks you Heaven's Paws for making this incredibly painful loss just a little more bareable. Thank you for showing us kindness and caring for her remains. I will recommend this business to my friends if they ever lose their fur babies.

N B

5 years ago

Most incredible service and staff!! Being new to the area I had no idea who to contact after my 19 year old, Xena (92yr cat years) passed away at home. I called our vet they had no hesitation to contact Heavens Pets. I called very sympathetic staff, made arrangements, they came to house went through everything in detail again in person. They brought a lovely big basket lined with faux fur, placed Xena in basket, asked 1 more time if I wanted anything to go with her. We choose the private cremation. 3 days later they called to bring her back. Exactly as agreed, carved box, sealed ashes, lock of hair, paw print, documents, poems, etc. Wonderful services for a really fair cost!!

Valerie Joffrion

2 years ago

Heaven’s Pets did a wonderful job helping us honor and remember our dog, Sarah. We had to meet someone after hours and they were very kind and sympathetic for our loss. We were able to pick her up just a few days later and everything was beautifully done and presented. Losing a pet is never easy, but Heaven’s Pet helped make the process less burdensome.

DAGMAR Charlet

8 months ago

We retrieved our pets remains today. (5 days after her death). They did a wonderful job. Lots of the reviews that are bad were post a fire that destroyed the original building. The process now is very smooth and the staff very caring. Thank you so much

Amy Thompson

a year ago

I live in Alabama and only in the area for a couple months. My dog Angel had to be put down. The vet told me about Heavens Pets. They called me after they picked her up and after talking with them I knew I chose the right place. I think they are very compassionate and took very good care of her. I got her ashes, paw prints, and nose print back yesterday and was so happy with everything they did.

kristen ragus

11 months ago

My cat passed away on February 28th. I had no idea about the fire until I looked on google. This place was offered through my vet. If I had taken the time to look this place up I would have probably sent my cat somewhere else after reading the reviews and from my own personal experience as of now. It is now March 13th and I have not heard any word from this place. When you call, you get an answering machine which I find very insensitive to grieving pet owners. I am so sorry for all the pet owners who lost their babies in the fire. I know you want your babies home. I am hoping and praying that I will be able to have my baby back home with me soon and I hear back from a live human.Update: I received a phone call back today about my cat. However the lady who returned my call was very rude. Thankful to be able to get my cat’s remains but not happy with this place and their customer service. Do better.

Kelsey Owens

11 months ago

The epitome of shady business practices. Taking HUNDREDS OF DOLLARS from people for a service they cannot provide and not offering a refund, is theft. They have shown us nothing besides how much they don't care about the grieving families and only care about the money.To the owners, if you're reading this,YOU SHOULD BE ASHAMED OF YOURSELVES.You have caused a lot of hurt to already grieving families by going silent when asked about our pets. You did not prioritize the pets you lost in the fire, you just continued to do business at a different location.You turned off comments, messaging, and refuse to return phone calls. We're not mad that your business caught on fire, we're mad that you gaslight us into believing that our babies were coming home so you didn't have to refund everyone all at once.You are heartless.

Sherri - Natalie Work

2 weeks agoNew

2nd time you guys have taken care of one of my babies. You have always done such an amazing job. Thank you

Laura Arrowood

10 months ago

I have been going to heavens pets for years. The staff is wonderful. I lost one of my dogs after the fire and was so relieved that they were still able to take care of my grace.Several of my pets have been cared for by heavens pets. I would recommend them to everyone.

Sean Faulk

a year ago

My dog passed away on the 16th of January 2024 and was brought to Heaven's pets for cremation.We our chased the platinum package as we wanted our dog to have the best cremation that they offered including a nose print some fur or paw print and a beautiful urn.Here we are in January30th and still.my dog hasn't been returned to us with proper treatment.After this experience I can honestly say it was a very horrible insensitive place to deal with that showed no caring about my animal and our wishes with him and uses an answering service rather than an individual to speak with at the place because the answering service gives them the message I'm sure but they never seem to want to return the call.

Kadye Duplantis

11 months ago

They don’t even deserve one star. I highly do not recommend. My pup passed on the feb 6th an I didn’t get her back until almost a month. If I would have known the extent of how long extra. I would have brought my business elsewhere. I asked for her last tooth a they said they couldn’t do it. So I had told the vet. And there was just no communication between the vet and heavens pets to ensure I got what was requested. Her ink nose print is horrible. Plus they gave me her remains in the wrong urn!! I asked if there was anything they can do to reimburse me for what was supposed to be an easy a very memorable an meaningful process. But instead it was the exact opposite. They didn’t do right by my muffy or myself.To my surprise nothing was done.Your babies deserve better than this. Muffy was like my child she was almost 20 I got her when I was 8. Just a reference to show how much she meant to me an was part of my life for so long. My heart hurts from the situation. An I just want everyone else to get the best care for their babies.

CARL Ktwo

3 weeks agoNew

I cant recomend Heaven’s Pets enough. They were awesome to us during our difficult time. Thank you Mr. Patrick and staff.

Lime

4 months ago

This is a zero (0) star review. It’s been a full year and this memorial service has never contacted me about to my baby boy. Do not come here.

Elliot Lonker

5 years ago

Professional and friendly services during a very emotional time. Representatives were responsive and walked you through the process. They picked up our baby at the vet and brought her back in two days after the cremation process. The urn was beautiful along with the hair clippings and paw/nose print. You can tell they really took care because our dog had a very distinctive black spot on her head and they preserved it without even asking. Highly recommend Heaven’s Pets.

Rebecca Booth

5 years ago

Extremely pleased with the service provided. I have been a wreck since I had to put my baby to sleep earlier this week. Heaven's Pets transported her from the pet hospital in Baton Rouge to their facility and called me to ensure what service I would like (private cremation) as well as the options that come with the service. I was a blubbering mess and the woman I spoke with was so kind and understanding. They returned the remains to the pet hospital and called me when she was there and I was able to pick her up today. Everything is so beautifully done and put together. Thanks to Heaven's Pets I have finally begun to find some peace. I could not be more grateful for their service!

Amber Hymel

a year ago

It was already a nightmare that my cat died and a horror movie that came in real life when Heavens Pets caught on fire. My cat is STILL NOT FOUND AND STILL NO ANSWERS! THIS IS VERY UNPROFESSIONAL IN EVERY WAY POSSIBLE! I highly would not recommend them after this being my first and last experience. START DOING YOUR JOB AND BRING OUR BABIES HOME!!!!

Chloe Frederick (Lo)

2 years ago

I lost my very first dog today and Rachel was so informative and compassionate. The staff was so kind and respectful of what was going on and made sure to explain everything. They are so professional and truly care about doing what works best for you and your fur baby. Thank you so much for making one of the hardest days of my life, a little easier ♥️

Jessica Brown

11 years ago

If you are looking for a place to respectfully assist with your pet's final arrangements, this place is absolutely first-rate in service and care. When I lost my beloved friend on August 22nd, I knew I wanted her to have a respectful end-of-life treatment. I have heard horror stories from other pet owners that used inferior methods or services, but I can say my expectations were completely met if not exceeded by Heaven's Pets. I worked with Althea, who helped me walk through every step of the process without difficulty or impatience. She was incredibly kind and understanding, and reassured me that the process was secure and respectful every step of the way. I have no doubt that the ashes I received back were those of my sweet girl; the paw print keepsake is something I will treasure for years to come. Thank you so much to this wonderful organization for giving animal lovers and pet owners like me the peace of mind that simply could not be achieved any other way.

wkearney1

3 weeks agoNew

I cannot image having gone through such a traumatic experience without the kind and thoughtful people at Heaven’s Pets!

Rayburn Clipper

8 years ago

Top Notch! I have had 2 private cremation/viewing services here. They are very respectful, placing my beloved pets on a beautifully arranged table that was set up for the viewing. It was lined with satin and velvet, my pets always looked like they were just peaceful and sleeping. They never rushed me, and they are always checking to make sure that things are done in the manner that I wanted . Some history as to why I use Heavens pets.: When they first opened and built the first columbarium, I purchased a niche for my 2 beloved cats. I was living in an apartment after Katrina and didn't have a permanent place to bury my pets when their time came so that is why I purchased the niche. I am very please with how they have handled each of the cremations I have had there.They are very accommodating. I requested permission to have a Jazz funeral for my first pet and they were more than happy to assist me with any arrangements for the Jazz funeral. Give them a call before you actually need to use the service and it will help greatly when the time comes to use them.

ryann hudson

a year ago

thank you heaven's pets. my cat was transported to them from the emergency vet in mandville. i spoke with deya on the phone and she made sure that all of my wishes were fulfilled for my boy. he passed on monday and is ready for pickup on friday on a holiday week. thank you deya and everyone who took care of my litle guy while he was there. hopefully i wont speak to you all for a while, but when it is time, i know who is taking care of my four legged family from now on.

Sonia N. Guillory (Sony)

2 years ago

I have had amazing experiences with Heaven's Pets. I won't go anywhere else in Southern Louisiana whenever the dreaded day comes when my other two kitties pass. Hopefully that won't be for a long time but I couldn't examine having a service of this kind done by any other than Heaven's Pets!Believe me when I say I can be harsh with my reviews of certain businesses so to get 5 stars from me is VERY Difficult!

Scott Abernathy

4 years ago

Initially I was very saddened and disappointed to report that I had to call Heavenly Pets to inquire about the status of my cat's remains as I had received no notice from my Veterinary office that the items promised after cremation had not yet been returned to them by Heavenly Pets after more than two weeks since my pet was euthanized. When I made that call (week of Feb 17, 2020) I was informed the items would be available early the following week (2+ weeks after they had received the remains). I am now angry and upset that after receiving no further communication I have again called Heavenly Pets today (March 6, 2020!) to inquire and have been told the animal was cremated on Feb 19 but the paperwork still has not been completed and the items should be delivered to my Veterinary office NEXT week. I truly feel their service has been so poor and the responses from them so inadequate that I am compelled to share this horrible treatment to inform others what they may expect from this organization to avoid the additional worry they have caused after having lost a dear pet. I truly feel my payment to them should be returned but after mentioning that possibility they responded "they are sorry I feel that way". Perhaps prodding from the Better Business Bureau is my only option to make them feel the remorse I am certainly feeling.

Jess A

a year ago

Upon initial outreach, I was so comforted by the care and concern the staff took in the delicate and timely manner in which my baby was taken care of. Despite feeling pressured to commit to etching on the name plate for my dog, I was very pleased with the beginning of my experience. The staff were so caring and had great bedside manner. I was very impressed that I recieved a courtesy call when my baby was ready to be picked up at my vet.Sadly, that changed when I picked up my baby without a name plate, and had expected that special touch to be there. I called Heaven's Pets about this; rude, defensive customer service could not have been further from what I expected as a grieving pet parent. I could have sworn I heard someone call me "crazy" under their breath on the phone.I'm sad that I only have smudged paw prints (caused by "hair" and "cheeks") and silicone imprints covered in gunk from dirty paws left of my baby. They didn't take the time to cut back enough of my dogs fur to get good molds. Disappointing.

Ruth Soto-morales

a year ago

If you’ve lost a fur baby, this is the place to take them. The staff at Heaven’s Pets are some of the most caring, loving, compassionate and supportive people I have ever met. They truly care and they listen, this isn’t just a job for them like a lot of other places. They treated my family and myself like as if we were their family. We lost our dog just this past Tuesday and we’ve been completely devastated and lost. They were very sensitive to our feelings and helped us through the entire process, giving us lots of options and comfort through it all. They are absolutely angels and I thank god for them, especially during this difficult time.

Tiffanie Carpenter

3 years ago

Cannot say enough about the wonderful service provided by Heaven's Pets. The care, compassion, and attention to detail were all just outstanding. Thank you so much for taking such good care of my parent's sweet Annie.

Warren Raymond

11 months ago

I too must complain about the treatment after the fire. A business suffering a fire can be a challenge to come back from. This business handled soo much wrong. I was only called and notified after I called them and left a message. All I kept getting was, sorry for your loss and we don't have any information for you, at this time. The owner posted on Facebook that they had access to the building and would begin to contact people. Only to post weeks later that they had only partial access and finally gained full access to the building. How about some transparency for grieving pet owners. We lost our pet twice,. They contacted me as to any identifying scars or marks to identify our pet. I answered back, only for them to go silent on me after two weeks. This is a lack of caring from a business built on caring. I will be sure to never use this persons business (Jenifer Melius, Patrick McCausland)or anything they are affiliated with. They could have gathered up all the remains and cremated them, and created a monument to put the ashes in. This could have been in a garden area with seating for the pet owners to visit. The names of the lost pets could have been on the monument. But instead they handled everything with a lack of caring and compassion for the people that were grieving. I waited to post this and give them some time to do the right thing and they chose not to.

Courtenay Dufour

a year ago

While we used Heaven’s Pets under sad circumstances, I was very impressed and pleased with how Heaven’s Pets took care of our family. I honestly could not recommend them higher. Several years ago, I had received some mailers from them, and in June, I had a great informational call with Althea, and was able to ask a lot of questions about how I wanted to remember my dog. I was able to complete a pre-arrangement plan for when he did pass, and I felt that it gave me some peace of mind. They don’t require payment until your pet passes, and there’s no discount for paying in advance. I also felt relieved that they would pick up my dog from the vet’s office (within 90 miles I think) of their office.I was not aware that you could hold your own service for your beloved pet as part of the private viewing-when I opted for the private viewing, frankly, it was just for peace of mind that I was getting him back. When other friends or family have cremated their pets, they usually just picked up the cremains from the vets’ office a few days later, and I’d never even heard of a private viewing. Truthfully though, this was one of the best decisions that I could have made because I was able to prepare music, flowers, and a service. If I wanted to bring other people, pets, or even children, I could have. (I didn’t feel like the website wasn’t as clear on this point too, so that’s why I wanted to include it here too). The private viewings are scheduled for 8am so that you can receive your pet’s remains before their close of business the same day. You can also bring items to be cremated along with your pet (like toys or blankets), but we decided to cremate just him (and store those items in his urn). Deja was very thorough in explaining this to me, and couldn’t have been nicer as I was crying.On Tuesday, Althea and Mark could not have been kinder to us, and were so thorough. Althea went through what I had pre-planned, and made sure I understood exactly what I was going to receive (because once your loved one is cremated, there isn’t any way to get additional paw or nose prints, or fur clippings). She is extremely detail oriented and professional, and thoroughly explained what to expect. We agreed that we would hold our private ceremony first, and then Mark would come in to take his paw and nose prints, as well as his fur clipping. I was grateful for the opportunity to pray over my dog, and speak loving words to him. They never rushed us, and our ceremony took about an hour.When Mark came in to take his nose and paw prints, he did a few practice ones first, and I received them when I picked up my dog’s urn later that day. He was so gentle with my dog, and handled him so lovingly. I’m not sure who prepared my dog, but he was brought to us on a rolling cart with a pillow and blankets-he really just looked like he was sleeping. It was actually pretty beautiful, and I was grateful for the care they had given him. They really did a wonderful job.When it came time for the actual cremation, Mark was thorough again in explaining what to expect, just like Althea had been. We had the option of staying the whole time (which would have been a few hours), or leaving shortly after we watched him be placed in the crematorium. We opted for the latter, and they bring you a laptop to watch. Even watching Mark place our dog gently in the oven was actually a healing experience.Altogether, we were at Heaven’s Pets from 8-10:30am, and I received a call around 2:30 from Carolyn telling me that we could come by to pick him up. They close at 4:30, and again, Althea couldn’t have been nicer when she gave me the bag with his items.Again, we couldn’t have had a nicer experience at Heaven’s Pets, and my family and I are so grateful for their services. Even though it has been a very sad 2 weeks since we lost our dog, I sincerely believe that Heaven’s Pets and their services helped us start the healing process. We will forever be grateful to them for how kind, professional, and loving they were to us during a very difficult period.

lex

11 months ago

dealing with Heaven’s pets has been awful. i’ve never had to put a pet down & my vet recommended them when i said i wanted him to be cremated. he was a small rat & died on January 12th. Heaven’s Pets took him in January 13th & they called me asking what package i wanted and i paid and everything but then the fire happened. i wasn’t even called about the fire i had to find out on my own after i was worried that i haven’t had a call from them to get his ashes. they told me about it and that i would get him but it would take time as they try to find out if everyone’s pet’s bodies were okay. i’ve called many times and always gotten vague answers & then ended up getting refunded. when i asked why i was refunded, they told me they refunded everyone because of the fire. weeks went by and i still hadn’t been called to redo paying for his cremation/urn/impressions. i emailed them saying i wanted them to send his body to my vet because i want to go with another cremation place & now im being avoided. they’ve contacted my vet and said i needed to identify his body (which is odd to me if he was suppose to be in their system already) but won’t respond to me anymore. i’ve called and left messages with their automatic answering services and emails. im fearing that i’ll never get his body back. they don’t care about anything but their reputation but that’s going in the gutter now as they have hurt many people during this hard time. instead of being honest, they’ve beat around the bush with people. i wouldn’t recommend this place to anyone.

Melissa Seal

a year ago

I am terribly disgusted at the way Heaven's Pets has treated the families of beloved pets, that were in their care during the recent fire. Grieving families called, emailed, visited in person and were never given any information on the disposition of their pet. These families were put through horrific trauma, by a company that continued business as usual, collecting bodies of deceased pets, like nothing ever happened, while these other families were begging for answers. I have used Heaven's Pets for 3 of my pets, but I will never use them again.

Stephanie Miles

a year ago

This place is terrible . We as pet owners understand that there was a fire . But this place is not concerned for our deceased animals. I spoke to someone today who stated they have close to 1000 deceased animals there . Instead of doing disaster recovery , they are still accepting newly deceased animals and they have plans to start cremating those newly deceased animals. The priority should have been the animals that were already there . But no they want money . We want justice for our dog and all the other pets . If this were there pets would he feel the same way . Heavens Pets should be ashamed of themselves . JUSTICE FOR McKenzie

Branden Strom

11 months ago

Again, today, (10/20/23), I had to make the call to make arrangements for another beloved pet. As a multiple pet owner, I sadly know that for each pet that comes into your life and you rescue or offer a home to, will pass, sometimes as quickly and unexpectedly as they entered your life.Ms. Althea and the entire staff, that I have spoken with or met, at Heaven's Pets have ALWAYS been compassionate and made me feel as though each pet that I brought to them was the only pet and best pet in the world, while I was there. I am sure that many others have had the same care and experience.The paradox of having pets is that we take them in as our lifelong companions, usually for their life span, not our own, thus, we grieve for them as deeply, if not more than when we greeted their entrance into our lives.Oh how much richer our lives are for having them in our lives. For every pet that we rescue from the street, adopt or foster, we give a new life to them and they return the blessings to us.Thank you to all at Heaven's Pets at Lake Lawn.

William Sherman

a year ago

Terrible customer service!!! My deceased pet was received by them on June 9. I was informed that my pet’s engraved urn would take 7-10 days since I requested it to be engraved. I emailed requesting updates on June 23 and June 26 to no answer. I called June 29 and left 2 messages with no return call. At this point I believed they lost my pet’s remains. I called the funeral home that they are on the property of to connect me directly to someone at heavens pets. Finally get someone on the phone from heavens pets and they tell my July 4th holiday which is almost 30 days later will delay the delivery of the my pets urn. Today July 17 still no call or email from them for the urn I purchased on June 9. This is so unprofessional and has made the death of our pet an even more tragic event.

Brenda Martin

a year ago

I lost 2 pets in 1 month. I received a paw print on the spot for my first pet and brought the other one to a place where heaven pets received my pet and they want to change me $30. to send it in the mail.

David Cerritelli

8 years ago

Losing a pet is truly one of the most heart wrenching experiences. When Freddy, our pet cat of nearly 19 years passed away recently, it was hard enough to cope with the grief much less complete arrangements. Thankfully i connected with Heavens Pets. Even though he passed late on a Saturday evening, within an hour they came to pick him up and took him to their facility at LakeLawn for a private cremation. They contacted me prior to the cremation to review the information of Freddy's life for his certificate, as well as offered me choices for paw prints and his Urn. Althea is to be commended for her sensitivity and professionalism in helping make the arrangements. She was very kind and helpful throughout the process. I am so glad that i gave Freddy a proper private service to honor his status as loved family member, and i can not stress enough how much i recommend Heavens Pets for your pets final arrangements as well.

Faye Kindl

a year ago

My nineteen year old Rag Doll Gracie was euthanized on January18. Even though I have a prepaid cremation policy, I still don't have her ashes. This is TOTALLY unacceptable, and as all pet lovers know, it hurts. Today is February 8.

Tara Mann

6 years ago

They are wonderful! They came and picked up my baby in an SUV and took care of everything. They talked me through my options and were so compassionate. They have lots of options for memory jewelry, paw prints, and urns. They also put some of the ashes in a hollow pendant I took to them. There’s a memorial garden that’s lovely, and the facility is lovely. They do grief support meetings too. I cannot praise them highly enough! I am so grateful that they exist.

Barbara Milloit

a year ago

This page will not accept my review. Im giving my experience 5 stars due to my angel and life saver Althea. Althea reasured me in every way and checked on my baby to assure me that my baby was there. II could not have gone through this without her. Althea was my saving grace after a what started out as a real confusing circumstancethank you Althea you are the best. extremely compassionate personpersoninformation,communig, my excessive but necessary phone messagesthat went ignored this review for isn't

Eileen Hotard

4 years ago

At such a difficult time of having to deal with the loss of your beloved family member, Heaven's Pets was attentive and kept me informed. They returned "Sammy" to his Vet and I was able to pick him up there. I didn't know what to expect. This was the first time I had to euthanize a pet of my own. Upon returning home, I pulled out the paperwork and inside was a lovely card with his Paw Print and a little see through bag with some of his hair. When I got up the nerve I opened the beautifully carved wooden box and was pleasantly surprised at the presentation. I cut down the card until it fit in the top of the box and added the pouch of hair and closed it for now. I am at peace that he is no longer suffering and that he was truly well taken care of until the very end. I don't write reviews as a rule. It usually invites other opinions which I don't care to hear. I read some of the other comments and I hope you realize you are dealing with grieving parents. You don't hear enough of the good reviews and I had to let everyone know that I am truly grateful. God Bless you all. Sammy's Momma

megan troxler

5 years ago

My dog passed away and was taken to our veterinarians office. Our veterinarian recommended this for us as my big boy was a son to me it was only right to give him a proper send off. The staff was great and very helpful through the process. After he was cremated they sent him to my veterinarians office where I picked him up and it was much more than I expected! Included in the standard package was nothing standard at all...he was returned to me in a beautiful sturdy wooden urn, an ink print of his nose and paw, a resource guide with numbers and groups for grieving the loss of a pet, a beautiful poem, a lock of his fur, a certificate of death and many other items. This was a very difficult time of my life because my dog was with me For 10 years of mine and my daughters life. He meant the world to me and it was such a beautiful memorial for him to be remembered. I cried all over again once I opened the bag and seen the lock of hair and his nose and paw print. It helped me to grieve the loss of my baby boy and also gave me comfort knowing I could take him back home with me!

Michael Samardzija

3 years ago

Heaven’s Pets offers an amazing service for our community. We have used their services over the years quite a few times and I feel our beloved pets were always treated with the highest respect. The urns are returned to our vets office in a very timely manner. I highly recommend Heaven’s Pets.

D G

6 years ago

It is so difficult losing a beloved pet and Heaven's Pets does everything in their power to make the arrangements as professional and thoughtful as possible. We sought out Heaven's Pets years ago after seeing an expose about some of the unscrupulous businesses offering pet cremations, and felt so relieved knowing our beloved pets are being treated with the same care and dignity offered their human companions. Sadly we've had to use their services one too many times, but we truly appreciate their kindness and care each time, and would never use anyone else! The Gutniskys

J T

3 years ago

They went above and beyond during a very difficult time for me. They listened to my concerns and made the process of cremation for my beautiful Pitt bull go very smoothly. Their prices are reasonable (they don’t try to break the bank) and now my girl is no longer suffering. Thank you for all of your kind support Heaven’s Pets!!

sophie n

11 months ago

I would give 0 stars if I could. I am one to be very understanding, especially in such unforeseen circumstances. My baby Misty passed away Jan. 6th, and was brought to Heavens Pets by Jan. 9th. She could have been cremated days before their fire. I heard about the incident from Facebook, which was just as gut wrenching as her death already. To think of my poor baby dying, not once, but basically twice. And the second time in such an awful way, haunts me. I called very sparingly due to empathy of the entire situation, with no call in return. But it was when I finally recieved a call that they only had the question of what she even looked like that gutted me once again. I just didn’t seem to understand how there was little to no documentation of this information. I may be misinformed of how bad the fire was, but it seemed that they were able to take in new animals as soon as they opened back up, so obviously it didn’t damage all their computer systems ?? Which is where my baby’s information should have been held. So they call asking for what she looked like, which I then suggested the idea of sending pictures of her to help. I never received an email or phone response confirming of getting the pictures. I called a few times with no response, just sent directly to their answering desk to take a message. It was once I emailed having to threaten legal action (which is very out of character for me, but desperate times come for desperate measures) that they responded via email communicating they were still searching for her (Feb. 14th at this point). The following week I was called to be told that her body was found, but the package that I requested with her nose print and paw print could not be fulfilled because they did not feel “confident” in it. I have been left to believe this is either due to their fire, or that they left her body unfound for so long that it decomposed to the point that these keepsakes could not be recovered. Once again, I AM GUTTED. I am disgusted at the lack of transparency, not even explaining to me the reasoning behind this. Playing phone tag for almost two months at this point left me not even able to ask any more questions. I finally received my baby’s ashes yesterday (Feb. 23rd) and am thankful for all of this to be over with. I never could have imagine my sweet baby Misty’s initial death, and with that newly found grief being any worse. But truly was this was the cherry on top. I will never recommend this business to anyone I know. I will never return regardless of hearing others success stories. I was robbed of my peace of mind with her death ending this way. There were so many different ways this could have been handled. I am still in such disbelief this even happened.

Bryant Gomez

a year ago

Really disappointed. Heavens Pets received our baby and we still have not heard any news about him. We were never notified about the fire and never given any information other than what they posted on facebook. This is completely outrageous! We trusted you with your babies and you seem to not care. How can you continue to accept new cilents when you can’t deal with those of us whose pets you have? This is completely unacceptable and unprofessional.

Kevin Harbin

a year ago

I cannot say enough good about this place. I was in New Orleans my last few days working at the racetrack when my Aussie Lolly died. I had no place to bury her here so I sought pet cremation services. We were received with utmost consideration and compassion and I could tell the staff genuinely cared for their clients and felt their sense of loss. My thanks to the lovely young lady who worked with us to make sure that everything was as we wanted and again expressed her sympathy when I picked up Lolly's cremains and effects. Even though I'm a veterinarian and have had pets my whole life this was my first time seeking pet cremation and I'm grateful for their service.

Omar Romero

a year ago

We had kind and compassionate professional help from everyone at Heaven's Pets. They treated our boy Enzo with care and respect.Your representatives on site picking up our Dog were patient andcaring. Thank you for completing his well-lived life. God bless Mr. Patrick McCausland and his staff.

Connor Sigk

a year ago

As it wasn't bad enough that I watched my mom go into a depression after losing our cat that bonded to her but Hells Pets..I mean Heaven Pets let her down more and I'm the one who has to hear her crying in her room all the time. None of the employees want to return her calls when she wants to find out if he was found and what does she need to do to come get him. This is a sorry place that does not care about the pets or the parents but yet they are money hungry still taking pets tocremate. No body wants to take accountability but you reap what you sow and what's done in the dark always come out in the light. Do not send your let's to this place. They have a pet cremation in Harvey and Slidell. These people are heartless and money is the root of all evil.. ain't that right Hells Pets?! Yeah... I went there . Until you can show accountability like a real woman ora. I will keep this review up because y'all are liars and there is no sleep for the wicked

Kendall Sein

11 months ago

DESPICABLE!I have reached out to their answering service MULTIPLE times.My pet that died on Christmas Day may mean NOTHING to them, but she means something to me. I have not been able to reach them but I need a refund. I received no services from this pathetic business. All I asked for was a call back and a refund. NO RESPONSE!I understand they had a fire, but no excuse to not notify pet owners.

Sandra Lassalle

a year ago

We suddenly lost our Beignet 10 days ago. The staff at Heaven’s Pets was extremely compassionate in assisting with making the arrangements. We knew Beignet was in good hands. The package is wonderful; they thought of everything. They were very sensitive to our feelings and answered all questions. I can't thank you all enough for the kindness shown to us at this difficult time. We highly recommend Heaven's Pets.

Amanda Ruiz

4 years ago

Let me begin by saying this, my dog was adopted 10 years ago after being told I couldn't have children. She was my baby and her death was not something that I expected so soon so when we found out she would be passing we took it upon ourselves to research crematoriums because we always said that when she passed we would want her forever home with us. I called and spoke with many different services and a lot of them treated it like just a business, just another day but not Heaven's Pets. From the moment the receptionist answered the phone I was made to feel like my baby's life mattered, that my grieving mattered. The kindness shown to us made it a just a tad less difficult to make arrangements for our sweet Isabelle. The receptionist called us to let us know that her remains arrived safely and that they would take good care of her. The process was fast. They picked her up on Tuesday and she was back with us by Thursday at noon. They offered so much more than just cremation. They made a print of her paw, a certificate of cremation, poems personalized with our baby's name, they drove an hour to pick her up and an hour to drop her off, her urn is standard but beautiful nonetheless. Thanks you Heaven's Paws for making this incredibly painful loss just a little more bareable. Thank you for showing us kindness and caring for her remains. I will recommend this business to my friends if they ever lose their fur babies.

N B

5 years ago

Most incredible service and staff!! Being new to the area I had no idea who to contact after my 19 year old, Xena (92yr cat years) passed away at home. I called our vet they had no hesitation to contact Heavens Pets. I called very sympathetic staff, made arrangements, they came to house went through everything in detail again in person. They brought a lovely big basket lined with faux fur, placed Xena in basket, asked 1 more time if I wanted anything to go with her. We choose the private cremation. 3 days later they called to bring her back. Exactly as agreed, carved box, sealed ashes, lock of hair, paw print, documents, poems, etc. Wonderful services for a really fair cost!!

Valerie Joffrion

2 years ago

Heaven’s Pets did a wonderful job helping us honor and remember our dog, Sarah. We had to meet someone after hours and they were very kind and sympathetic for our loss. We were able to pick her up just a few days later and everything was beautifully done and presented. Losing a pet is never easy, but Heaven’s Pet helped make the process less burdensome.

Lisa Rushing

2 years ago

A wonderful staff member just contacted me about my dog, Bear, being in their care. She was so conforting and kind. She asked about Bear's story and I was delighted to tell her about my dear friend. Thank you for your kindness, it meant so very much.

Chinese Cookie

5 years ago

I lost my baby Dog Girl Lucy on 6-29-19Worst day of my life. I wanna thank Heavens Pets for making me feel better when I went to pay for cremation For Lucy, They are really affordable $150 for a private cremate, comes with a wooden box and a ink paw print on paper that you can frame from your animal.•Losing Lucy was losing so many pieces of myself she was my first child and always will be. That day I came here I was so hurt and the lady there made me feel so much better and they had a dog there to he was so sweet made me feel nice seeing a sweet dog there. Knew they were animal lovers.••Come here it’s your best option for your fur baby. I am still broken hearted at times but I know my girl is free & in peace thank you heavens pets.

Benjamin Webster

6 years ago

This place was overall really great. I called outside of their normal hours and someone still answered and assured me someone would call when they opened at 8:30. I received a call right around this time. They were prompt in seeing me shortly after they called and took care of my pet very respectfully. I declined any of the extra things (fur clippings. paw/nose prints, an urn) but I thought it was really lovely that they offered them.The only reason I'm rating 4 out of 5 is because there was a live dog in the lobby when I arrived who greeted me and was getting excited/smelling at the box I had brought my dead dog in as I walked by. I also found the presence of a dog to be somewhat upsetting given the circumstances. Some people may have found the presence of a dog comforting I guess but I would have preferred for it not to be out front.

Jeff Oneill

3 years ago

They took our cat then gave us different rates for cremation than what we were told originally. I called to retrieve my cat for a burial and they gave me an address that didn’t exist. I tried calling to get a correct address and a got a forwarding service. Left them a message and they never called me back.When they finally got back to me they were threatening to press animal cruelty charges if I didn’t come get the remains that they never gave mr a chance to come get.

A

a year ago

This time around wasn't great for me. I found Deya to be rude and rushing me on the phone as I was trying to get information. She was unfamiliar with the situation at hand and kept interrupting me when I was asking questions about the status of my dog. Mark was good, Deya should not be dealing with fragile people.

Jazmine Reynolds

8 years ago

Don't use this service!I Never received my cat's paw print in ceramic and I never received his little tufts of fur. I have called 2 days in a row. They take my name and number, but no one has returned my phone calls. It's next week and I still haven't gotten a call back. I'll keep trying. But now I don't have those things to remember my pet by. I wouldn't recommend this service.

J L

a year ago

I’m very frustrated by their lack of communication after the fire. Today marks 12 days since they received my dog for cremation and I’m still in the dark about what happened to him. This is very disrespectful to the pet families that they claim to care so much about!

Danielle Smith Perez de Corcho

6 years ago

Thank you to everyone at Heaven's Pets for your kindness and for your services during such a difficult time. They were very compassionate and respectful, and I'm grateful to them for taking care of the final arrangements for our faithful friend and giving her the respect she deserved.

Roy Vicknair

3 years ago

Heavens Pets are great. Before Peanut was cremated they called and verified all the information that the Vet gave was correct. They gave us the options of paw and nose prints. After complete.they called to inform Peanuts remains were back at the Vet for pick up. Very Professional and would definitely recommend

Scott Striplin

10 years ago

Losing a pet is difficult for anyone.. but especially when your pets are your family and your children. Having no other family losing my dog was devastating, and heavens pets in metairie were more than there for me. Their staff is amazing .. understanding.. patient.. helpful.. i wish i had individual names to add here but even when i was short secondary to no sleep and deep depression they were totally patient, helpful and respectful. They completely understand and do everything they possibly can to ease your pain and help you through it. I can't say enough good things or recommend them enough. I don't wish the pain of losing a loved pet on anyone but i absolutely recommend heavens pets to help you find closure and a lasting memory.

Elliot Lonker

5 years ago

Professional and friendly services during a very emotional time. Representatives were responsive and walked you through the process. They picked up our baby at the vet and brought her back in two days after the cremation process. The urn was beautiful along with the hair clippings and paw/nose print. You can tell they really took care because our dog had a very distinctive black spot on her head and they preserved it without even asking. Highly recommend Heaven’s Pets.

Rebecca Booth

5 years ago

Extremely pleased with the service provided. I have been a wreck since I had to put my baby to sleep earlier this week. Heaven's Pets transported her from the pet hospital in Baton Rouge to their facility and called me to ensure what service I would like (private cremation) as well as the options that come with the service. I was a blubbering mess and the woman I spoke with was so kind and understanding. They returned the remains to the pet hospital and called me when she was there and I was able to pick her up today. Everything is so beautifully done and put together. Thanks to Heaven's Pets I have finally begun to find some peace. I could not be more grateful for their service!

Amber Hymel

a year ago

It was already a nightmare that my cat died and a horror movie that came in real life when Heavens Pets caught on fire. My cat is STILL NOT FOUND AND STILL NO ANSWERS! THIS IS VERY UNPROFESSIONAL IN EVERY WAY POSSIBLE! I highly would not recommend them after this being my first and last experience. START DOING YOUR JOB AND BRING OUR BABIES HOME!!!!

Chloe Frederick (Lo)

2 years ago

I lost my very first dog today and Rachel was so informative and compassionate. The staff was so kind and respectful of what was going on and made sure to explain everything. They are so professional and truly care about doing what works best for you and your fur baby. Thank you so much for making one of the hardest days of my life, a little easier ♥️

Jessica Brown

11 years ago

If you are looking for a place to respectfully assist with your pet's final arrangements, this place is absolutely first-rate in service and care. When I lost my beloved friend on August 22nd, I knew I wanted her to have a respectful end-of-life treatment. I have heard horror stories from other pet owners that used inferior methods or services, but I can say my expectations were completely met if not exceeded by Heaven's Pets. I worked with Althea, who helped me walk through every step of the process without difficulty or impatience. She was incredibly kind and understanding, and reassured me that the process was secure and respectful every step of the way. I have no doubt that the ashes I received back were those of my sweet girl; the paw print keepsake is something I will treasure for years to come. Thank you so much to this wonderful organization for giving animal lovers and pet owners like me the peace of mind that simply could not be achieved any other way.

wkearney1

3 weeks agoNew

I cannot image having gone through such a traumatic experience without the kind and thoughtful people at Heaven’s Pets!

Rayburn Clipper

8 years ago

Top Notch! I have had 2 private cremation/viewing services here. They are very respectful, placing my beloved pets on a beautifully arranged table that was set up for the viewing. It was lined with satin and velvet, my pets always looked like they were just peaceful and sleeping. They never rushed me, and they are always checking to make sure that things are done in the manner that I wanted . Some history as to why I use Heavens pets.: When they first opened and built the first columbarium, I purchased a niche for my 2 beloved cats. I was living in an apartment after Katrina and didn't have a permanent place to bury my pets when their time came so that is why I purchased the niche. I am very please with how they have handled each of the cremations I have had there.They are very accommodating. I requested permission to have a Jazz funeral for my first pet and they were more than happy to assist me with any arrangements for the Jazz funeral. Give them a call before you actually need to use the service and it will help greatly when the time comes to use them.

ryann hudson

a year ago

thank you heaven's pets. my cat was transported to them from the emergency vet in mandville. i spoke with deya on the phone and she made sure that all of my wishes were fulfilled for my boy. he passed on monday and is ready for pickup on friday on a holiday week. thank you deya and everyone who took care of my litle guy while he was there. hopefully i wont speak to you all for a while, but when it is time, i know who is taking care of my four legged family from now on.

Sonia N. Guillory (Sony)

2 years ago

I have had amazing experiences with Heaven's Pets. I won't go anywhere else in Southern Louisiana whenever the dreaded day comes when my other two kitties pass. Hopefully that won't be for a long time but I couldn't examine having a service of this kind done by any other than Heaven's Pets!Believe me when I say I can be harsh with my reviews of certain businesses so to get 5 stars from me is VERY Difficult!

Scott Abernathy

4 years ago

Initially I was very saddened and disappointed to report that I had to call Heavenly Pets to inquire about the status of my cat's remains as I had received no notice from my Veterinary office that the items promised after cremation had not yet been returned to them by Heavenly Pets after more than two weeks since my pet was euthanized. When I made that call (week of Feb 17, 2020) I was informed the items would be available early the following week (2+ weeks after they had received the remains). I am now angry and upset that after receiving no further communication I have again called Heavenly Pets today (March 6, 2020!) to inquire and have been told the animal was cremated on Feb 19 but the paperwork still has not been completed and the items should be delivered to my Veterinary office NEXT week. I truly feel their service has been so poor and the responses from them so inadequate that I am compelled to share this horrible treatment to inform others what they may expect from this organization to avoid the additional worry they have caused after having lost a dear pet. I truly feel my payment to them should be returned but after mentioning that possibility they responded "they are sorry I feel that way". Perhaps prodding from the Better Business Bureau is my only option to make them feel the remorse I am certainly feeling.

Sophia

7 years ago

Thanks to ALL at Heaven's Pets who took such Amazing care to my Sweet Angel Diva and our little Family whom loved her so very much!! I will Highly recommend you guys to anybody who may need these types of services! I will definately use Heaven's Pets again when that time comes. Excellent job!! A+ 100!!! Love Sophia, Jason, DIVA & the rest of the Gaudet FAMILY

Debra Gill

a year ago

You took my Molly and eased my heart. Ya'll done an excellent job. Her hair still smells like her. Thanks so much. I have her paw print tattoo to my leg

Neil Siljan

8 years ago

Worst experience ever! My dog was hit by a car and someone was kind enough to pick him up and bring them to med vet on causeway, he passed on the way there and they said heavens pets would take care of him, we wanted him cremated and the lady called the next day and was very nice and took all my info and told me how everything works I paid by phone on wed. They said he would be ready friday never received a phone call or anything so I was out of town for work I get back today and the lady gets on the phone before I can tell her what was going on I was rudely cut off and asked what's the pets name and I tell her and I tell her I was supposed to be called 5 days ago and no response but hold on put me on hold comes back and says he's here and you were called friday! When I say I was wasn't she says it's marked here you were called! Never dealt with such poor customer service or inconsiderate person in a long time I would use this place again if it was the last place on earth. I guess since I'm paid in full they could care less if I get my dog or not!

Connie K

5 years ago

Everyone was so kind and respectful to me. It was one of the worst days of my life. But they made it much easier. My Zinnie will be with me forever now,. And while I was there, one of there dogs came straight up to me while I was crying, and started kissing me. And my little Zinnie, loved to give me kisses everyday. So that comforted me. Thank you Heaven's Pets, I will always remember your kindness ❤

Lacey Vinet

a year ago

I just wanted to thank the staff here. They are so kind and compassionate. It's very difficult when you lose your baby and they got everything put together perfectly for my mother who is having a hard time.

Nikki McConkey

3 years ago

I trusted my baby girl to you last week. I was so pleased when she was returned to me. The urn, the nose and foot print made me cry. So perfect. The letters included soothed my aching heart. Thank you!! You made it easier!!

allan ng

8 years ago

My cat passed away last Thursday, I called Heaven's Pet around 4am they answered all my questions. And their staff came picked up my cat for me.Did a excellent job so me and my wife were very comfortable with the services they provided us.

Sherman Gisclair

5 years ago

Heavens Pets at Lake Lawn Metairie was very helpful in getting my French Bulldog Lisette creamed I would recommend anyone to use them. They were very compassionate .These people are very professional. Thanks again for your service

Krista Lahaye

a year ago

$100 for a paw print on a piece of paper is a bit much and it took 8 weeks to get it back. My regular vet doesn't even charge for communal cremation or the paw print in plaster.

Bebe D

6 years ago

Beautiful place and Caroline was just wonderful helping us through the process. It’s very affordable as well. We purchased a brick for our sweet angel kitty and it will be placed in the beautiful garden over there. Thank you for this service because our pets are our babies.

Brenda Martin

a year ago

I lost 2 pets in 1 month. I received a paw print on the spot for my first pet and brought the other one to a place where heaven pets received my pet and they want to change me $30. to send it in the mail.

David Cerritelli

8 years ago

Losing a pet is truly one of the most heart wrenching experiences. When Freddy, our pet cat of nearly 19 years passed away recently, it was hard enough to cope with the grief much less complete arrangements. Thankfully i connected with Heavens Pets. Even though he passed late on a Saturday evening, within an hour they came to pick him up and took him to their facility at LakeLawn for a private cremation. They contacted me prior to the cremation to review the information of Freddy's life for his certificate, as well as offered me choices for paw prints and his Urn. Althea is to be commended for her sensitivity and professionalism in helping make the arrangements. She was very kind and helpful throughout the process. I am so glad that i gave Freddy a proper private service to honor his status as loved family member, and i can not stress enough how much i recommend Heavens Pets for your pets final arrangements as well.

Faye Kindl

a year ago

My nineteen year old Rag Doll Gracie was euthanized on January18. Even though I have a prepaid cremation policy, I still don't have her ashes. This is TOTALLY unacceptable, and as all pet lovers know, it hurts. Today is February 8.

Tara Mann

6 years ago

They are wonderful! They came and picked up my baby in an SUV and took care of everything. They talked me through my options and were so compassionate. They have lots of options for memory jewelry, paw prints, and urns. They also put some of the ashes in a hollow pendant I took to them. There’s a memorial garden that’s lovely, and the facility is lovely. They do grief support meetings too. I cannot praise them highly enough! I am so grateful that they exist.

Barbara Milloit

a year ago

This page will not accept my review. Im giving my experience 5 stars due to my angel and life saver Althea. Althea reasured me in every way and checked on my baby to assure me that my baby was there. II could not have gone through this without her. Althea was my saving grace after a what started out as a real confusing circumstancethank you Althea you are the best. extremely compassionate personpersoninformation,communig, my excessive but necessary phone messagesthat went ignored this review for isn't

Eileen Hotard

4 years ago

At such a difficult time of having to deal with the loss of your beloved family member, Heaven's Pets was attentive and kept me informed. They returned "Sammy" to his Vet and I was able to pick him up there. I didn't know what to expect. This was the first time I had to euthanize a pet of my own. Upon returning home, I pulled out the paperwork and inside was a lovely card with his Paw Print and a little see through bag with some of his hair. When I got up the nerve I opened the beautifully carved wooden box and was pleasantly surprised at the presentation. I cut down the card until it fit in the top of the box and added the pouch of hair and closed it for now. I am at peace that he is no longer suffering and that he was truly well taken care of until the very end. I don't write reviews as a rule. It usually invites other opinions which I don't care to hear. I read some of the other comments and I hope you realize you are dealing with grieving parents. You don't hear enough of the good reviews and I had to let everyone know that I am truly grateful. God Bless you all. Sammy's Momma

megan troxler

5 years ago

My dog passed away and was taken to our veterinarians office. Our veterinarian recommended this for us as my big boy was a son to me it was only right to give him a proper send off. The staff was great and very helpful through the process. After he was cremated they sent him to my veterinarians office where I picked him up and it was much more than I expected! Included in the standard package was nothing standard at all...he was returned to me in a beautiful sturdy wooden urn, an ink print of his nose and paw, a resource guide with numbers and groups for grieving the loss of a pet, a beautiful poem, a lock of his fur, a certificate of death and many other items. This was a very difficult time of my life because my dog was with me For 10 years of mine and my daughters life. He meant the world to me and it was such a beautiful memorial for him to be remembered. I cried all over again once I opened the bag and seen the lock of hair and his nose and paw print. It helped me to grieve the loss of my baby boy and also gave me comfort knowing I could take him back home with me!

Michael Samardzija

3 years ago

Heaven’s Pets offers an amazing service for our community. We have used their services over the years quite a few times and I feel our beloved pets were always treated with the highest respect. The urns are returned to our vets office in a very timely manner. I highly recommend Heaven’s Pets.

D G

6 years ago

It is so difficult losing a beloved pet and Heaven's Pets does everything in their power to make the arrangements as professional and thoughtful as possible. We sought out Heaven's Pets years ago after seeing an expose about some of the unscrupulous businesses offering pet cremations, and felt so relieved knowing our beloved pets are being treated with the same care and dignity offered their human companions. Sadly we've had to use their services one too many times, but we truly appreciate their kindness and care each time, and would never use anyone else! The Gutniskys

J T

3 years ago

They went above and beyond during a very difficult time for me. They listened to my concerns and made the process of cremation for my beautiful Pitt bull go very smoothly. Their prices are reasonable (they don’t try to break the bank) and now my girl is no longer suffering. Thank you for all of your kind support Heaven’s Pets!!

JAHLON JACKSON

5 years ago

Our Benji passed away so very unexpectedly a week ago. We had no idea of what to do. I looked around, hoping something would jump out...and it did. We made the arrangements to bring him on this past Thursday, picked him up yesterday. Everyone, I mean EVERYONE, was so very nice, sympathetic, just all around fantastic to us! Besides that, they treated Benji with respect. I will recommend them to any of our friends, should the unfortunate need arises.

Peggy Holcombe

a year ago

I used them when my my dog died they were awesome very caring and uunderstanding the creamion package was very lovely.I am honing to be using them sooner then later again.

Jacob Taylor

5 years ago

I am so grateful that a business like theirs exist! They helped me and my wife get closure and make sure our beloved pet was not forgotten by having something to always remember Little Kitten by.

Thomas Gabourel

a year ago

Thank you for all you did for my dog of 16 years tiny (best friend ) got her ashes back today. Great service. Thanks again

Manx Uberglider

a year ago

This place caught fire, denies the pets grieving owners any information when repeatedly called and contacted personnel on premises, yet continues to advertise their “humane” services? HORRIBLE. DO NOT DO BUSINESS HERE!

Rachel Alcina

a year ago

They were very understanding and took excellent care of my cat Colin Feral's cremation and the beautiful way he was presented back to us 😇

Nicole Gaidos

a year ago

The way this place has handled communication after the fire is inexcusable. So many families are grieving already and a little more communication can go a long way.

Asuna Yuuki

a year ago

They said to all these people that they will have their pets back but never giving them back to them because they don’t know who is who all we could ask if where is our pet but we get no answer and this is an liar of an cremation pet place

Nicole Melerine

a year ago

HORRIBLE... I understand there was a fire. I get it. But now, they have NO info about our pet, STILL has our money AND they've LAWYERED UP..... So what now???

Annette Williams

7 years ago

This is beautiful for pet owners to have peace and to honor their beloved pets.Thanks for taking care of PEBBLES WILLIAMS and my coworker beloved MINI BUSH.Heaven's PET's make the heartache a little lighter and the touching keepsakes that you offer really add a special touch.The garden is so beautifully decorated.

Lisa Rushing

2 years ago

A wonderful staff member just contacted me about my dog, Bear, being in their care. She was so conforting and kind. She asked about Bear's story and I was delighted to tell her about my dear friend. Thank you for your kindness, it meant so very much.

Chinese Cookie

5 years ago

I lost my baby Dog Girl Lucy on 6-29-19Worst day of my life. I wanna thank Heavens Pets for making me feel better when I went to pay for cremation For Lucy, They are really affordable $150 for a private cremate, comes with a wooden box and a ink paw print on paper that you can frame from your animal.•Losing Lucy was losing so many pieces of myself she was my first child and always will be. That day I came here I was so hurt and the lady there made me feel so much better and they had a dog there to he was so sweet made me feel nice seeing a sweet dog there. Knew they were animal lovers.••Come here it’s your best option for your fur baby. I am still broken hearted at times but I know my girl is free & in peace thank you heavens pets.

Benjamin Webster

6 years ago

This place was overall really great. I called outside of their normal hours and someone still answered and assured me someone would call when they opened at 8:30. I received a call right around this time. They were prompt in seeing me shortly after they called and took care of my pet very respectfully. I declined any of the extra things (fur clippings. paw/nose prints, an urn) but I thought it was really lovely that they offered them.The only reason I'm rating 4 out of 5 is because there was a live dog in the lobby when I arrived who greeted me and was getting excited/smelling at the box I had brought my dead dog in as I walked by. I also found the presence of a dog to be somewhat upsetting given the circumstances. Some people may have found the presence of a dog comforting I guess but I would have preferred for it not to be out front.

Jeff Oneill

3 years ago

They took our cat then gave us different rates for cremation than what we were told originally. I called to retrieve my cat for a burial and they gave me an address that didn’t exist. I tried calling to get a correct address and a got a forwarding service. Left them a message and they never called me back.When they finally got back to me they were threatening to press animal cruelty charges if I didn’t come get the remains that they never gave mr a chance to come get.

A

a year ago

This time around wasn't great for me. I found Deya to be rude and rushing me on the phone as I was trying to get information. She was unfamiliar with the situation at hand and kept interrupting me when I was asking questions about the status of my dog. Mark was good, Deya should not be dealing with fragile people.

Jazmine Reynolds

8 years ago

Don't use this service!I Never received my cat's paw print in ceramic and I never received his little tufts of fur. I have called 2 days in a row. They take my name and number, but no one has returned my phone calls. It's next week and I still haven't gotten a call back. I'll keep trying. But now I don't have those things to remember my pet by. I wouldn't recommend this service.

J L

a year ago

I’m very frustrated by their lack of communication after the fire. Today marks 12 days since they received my dog for cremation and I’m still in the dark about what happened to him. This is very disrespectful to the pet families that they claim to care so much about!

Danielle Smith Perez de Corcho

6 years ago

Thank you to everyone at Heaven's Pets for your kindness and for your services during such a difficult time. They were very compassionate and respectful, and I'm grateful to them for taking care of the final arrangements for our faithful friend and giving her the respect she deserved.

Roy Vicknair

3 years ago

Heavens Pets are great. Before Peanut was cremated they called and verified all the information that the Vet gave was correct. They gave us the options of paw and nose prints. After complete.they called to inform Peanuts remains were back at the Vet for pick up. Very Professional and would definitely recommend

Scott Striplin

10 years ago

Losing a pet is difficult for anyone.. but especially when your pets are your family and your children. Having no other family losing my dog was devastating, and heavens pets in metairie were more than there for me. Their staff is amazing .. understanding.. patient.. helpful.. i wish i had individual names to add here but even when i was short secondary to no sleep and deep depression they were totally patient, helpful and respectful. They completely understand and do everything they possibly can to ease your pain and help you through it. I can't say enough good things or recommend them enough. I don't wish the pain of losing a loved pet on anyone but i absolutely recommend heavens pets to help you find closure and a lasting memory.

Patricia Leroux

4 years ago

Caring and loving place even during these difficult times. Compassionate toward families who lose their beloved pets and I am so glad they are there to offer these services. Thank you Heaven’s Pets!

Lonnie Oaks

2 years ago

Excellent and professional service from Heaven's Pets. Would highly recommend Heaven's Pet to handle your beloved pets remains.

Krista Villanueva

8 years ago

Very loving and respectful atmospere. The lady there was truly an animal lover and made it so much easier. Not to mention it's decorated beautifully!

Nola.

2 years ago

Perfect! The whole presentation and the urn I picked out turned out beautifully. Thank you for taking care of my boy.

Panagiotis Markopoulos

3 years ago

The most amazing and caring staff! Words cannot describe how thankful I am to them!

Denise Spears

7 months ago

Very compassionateExtremely understanding

Jackie Slocum

a year ago

They are very heartless an cold-hearted people

Joey David

3 years ago

Ads included with your pet's remains. Kind of like putting Coke or McDonald's logo on a coffin. Poor form.

Moon Pigeon

a year ago

They make a tough time easier. A+

Eugenie Dyer

4 years ago

You need to be completely transparent in what you practice otherwise you are perpetrating fraud. Genie Dyer

Sophia

7 years ago

Thanks to ALL at Heaven's Pets who took such Amazing care to my Sweet Angel Diva and our little Family whom loved her so very much!! I will Highly recommend you guys to anybody who may need these types of services! I will definately use Heaven's Pets again when that time comes. Excellent job!! A+ 100!!! Love Sophia, Jason, DIVA & the rest of the Gaudet FAMILY

Debra Gill

a year ago

You took my Molly and eased my heart. Ya'll done an excellent job. Her hair still smells like her. Thanks so much. I have her paw print tattoo to my leg

Neil Siljan

8 years ago

Worst experience ever! My dog was hit by a car and someone was kind enough to pick him up and bring them to med vet on causeway, he passed on the way there and they said heavens pets would take care of him, we wanted him cremated and the lady called the next day and was very nice and took all my info and told me how everything works I paid by phone on wed. They said he would be ready friday never received a phone call or anything so I was out of town for work I get back today and the lady gets on the phone before I can tell her what was going on I was rudely cut off and asked what's the pets name and I tell her and I tell her I was supposed to be called 5 days ago and no response but hold on put me on hold comes back and says he's here and you were called friday! When I say I was wasn't she says it's marked here you were called! Never dealt with such poor customer service or inconsiderate person in a long time I would use this place again if it was the last place on earth. I guess since I'm paid in full they could care less if I get my dog or not!

Connie K

5 years ago

Everyone was so kind and respectful to me. It was one of the worst days of my life. But they made it much easier. My Zinnie will be with me forever now,. And while I was there, one of there dogs came straight up to me while I was crying, and started kissing me. And my little Zinnie, loved to give me kisses everyday. So that comforted me. Thank you Heaven's Pets, I will always remember your kindness ❤

Lacey Vinet

a year ago

I just wanted to thank the staff here. They are so kind and compassionate. It's very difficult when you lose your baby and they got everything put together perfectly for my mother who is having a hard time.

Nikki McConkey

3 years ago

I trusted my baby girl to you last week. I was so pleased when she was returned to me. The urn, the nose and foot print made me cry. So perfect. The letters included soothed my aching heart. Thank you!! You made it easier!!

allan ng

8 years ago

My cat passed away last Thursday, I called Heaven's Pet around 4am they answered all my questions. And their staff came picked up my cat for me.Did a excellent job so me and my wife were very comfortable with the services they provided us.

Sherman Gisclair

5 years ago

Heavens Pets at Lake Lawn Metairie was very helpful in getting my French Bulldog Lisette creamed I would recommend anyone to use them. They were very compassionate .These people are very professional. Thanks again for your service

Krista Lahaye

a year ago

$100 for a paw print on a piece of paper is a bit much and it took 8 weeks to get it back. My regular vet doesn't even charge for communal cremation or the paw print in plaster.

Bebe D

6 years ago

Beautiful place and Caroline was just wonderful helping us through the process. It’s very affordable as well. We purchased a brick for our sweet angel kitty and it will be placed in the beautiful garden over there. Thank you for this service because our pets are our babies.

Crystal Thurman

6 years ago

Very friendly and professional services. Highly recommend.

Karen Perdomo

3 years ago

they were very helpful and very kind

jenna riffer

a day agoNew

IF anyone on this earth has experienced the pain and sorrow and just overwhelming loss of their beloved pet- an extension to their family- then there is no one to help you through this and deliver on your expectations- like Heaven's Pets. Especially Carolyn. My Siamese literally saved my life. If I am writing a review for the exceptional handle from beginning to end that I know that cat deserved- this is the company. They were prefect. I do not have kids or a family- so this was my child. She went above and beyond to not only be there for me, but she helped me go through the awful process of picking out URNs. When nothing felt right- she went and called the manufacturers and had them bring in more product. She helped me design his final resting place. Sincerely- anyone who is mourning and looking for a solution- I promise you- you can not go wrong with Heaven's Pets. They see your grief and want to take away any burden of pain. Please stop looking and utilize them. It is exactly advertised- Heavens pets. She was an angel for me.

Lucia Arce

2 years ago

I am going through a very painful moment with the departure of my baby, Max 😞... but I feel a lot of peace having the support of this beautiful team and especially Deya... thank you!

Luis Gerardo Ortiz

3 years ago

Exceptional service, human warmth and sensitivity in the difficult time we are going through.

DMB R

a month ago

Megan Thilman

7 months ago

M L

a year ago

Kissey Rose

a year ago

Aibhlinn Cahill

2 years ago

JAHLON JACKSON

5 years ago

Our Benji passed away so very unexpectedly a week ago. We had no idea of what to do. I looked around, hoping something would jump out...and it did. We made the arrangements to bring him on this past Thursday, picked him up yesterday. Everyone, I mean EVERYONE, was so very nice, sympathetic, just all around fantastic to us! Besides that, they treated Benji with respect. I will recommend them to any of our friends, should the unfortunate need arises.

Peggy Holcombe

a year ago

I used them when my my dog died they were awesome very caring and uunderstanding the creamion package was very lovely.I am honing to be using them sooner then later again.

Jacob Taylor

5 years ago

I am so grateful that a business like theirs exist! They helped me and my wife get closure and make sure our beloved pet was not forgotten by having something to always remember Little Kitten by.

Thomas Gabourel

a year ago

Thank you for all you did for my dog of 16 years tiny (best friend ) got her ashes back today. Great service. Thanks again

Manx Uberglider

a year ago

This place caught fire, denies the pets grieving owners any information when repeatedly called and contacted personnel on premises, yet continues to advertise their “humane” services? HORRIBLE. DO NOT DO BUSINESS HERE!

Rachel Alcina

a year ago

They were very understanding and took excellent care of my cat Colin Feral's cremation and the beautiful way he was presented back to us 😇

Nicole Gaidos

a year ago

The way this place has handled communication after the fire is inexcusable. So many families are grieving already and a little more communication can go a long way.

Asuna Yuuki

a year ago

They said to all these people that they will have their pets back but never giving them back to them because they don’t know who is who all we could ask if where is our pet but we get no answer and this is an liar of an cremation pet place

Nicole Melerine

a year ago

HORRIBLE... I understand there was a fire. I get it. But now, they have NO info about our pet, STILL has our money AND they've LAWYERED UP..... So what now???

Annette Williams

7 years ago

This is beautiful for pet owners to have peace and to honor their beloved pets.Thanks for taking care of PEBBLES WILLIAMS and my coworker beloved MINI BUSH.Heaven's PET's make the heartache a little lighter and the touching keepsakes that you offer really add a special touch.The garden is so beautifully decorated.