Customer Reviews Summary
Pet Passages is highly praised for its compassionate service and professionalism during a difficult time. Customers appreciate the quick turnaround for ashes and the quality of memorial items, such as urns and paw prints. Many reviewers highlight the kindness of Catherine and her team, making the process of pet loss more bearable.
Amber Fields
It was an absolute blessing to have found Pet Passages. Our sweet Momo passed in the middle of the night and we called her at 2am, freaking out and upset. She was very kind on the phone, even at that time. My girl was ready within a few days. It was amazing to have such a sweet lady help us with our girl's final arrangements. It was well worth the drive and the money to have the peace of mind about my sweet girl.
Mandi Hidalgo (The Mandi Monster)
Catherine at Pet Passages was an amazing person throughout this whole painful process, and I even gained a friend because of all of this.No one wants to deal with this situation, but it is an unfortunate necessity at some point for anyone who takes on the duty of being a pet parent. I was treated with kindness and compassion, and I was very satisfied with how my baby's final arrangements were handled. I cannot say enough great things about this business.
Megan Stutes
They did a fantastic job with our Heidi's final needs. Everything came back beautifully done, and at a reasonable price. Ms Katherine was very helpful and compassionate on the phone and a tremendous help. Highly recommended for when you need help during one of the hardest things to experience.
Jack Lowe
My best little buddy passed away mid Sunday morning. I hadn't planned ahead, but I knew he was not going to make it. I prayed he would have a peaceful passing, which he did.I searched for crematories, as I knew there were a few locallay available. Pet Passages had a number available to call anytime. I called, they had someone on site to receive him, and proceed with the process. A few days layer, I was notified thay "Indy" was ready for pickup. I received a card with his paw print and another with his nose print, as a remembance. Other choices were available. Pet Passages provided a seamless, efficient service at a sad time of my life. Thank you, Pet Passages.
Amber Fields
It was an absolute blessing to have found Pet Passages. Our sweet Momo passed in the middle of the night and we called her at 2am, freaking out and upset. She was very kind on the phone, even at that time. My girl was ready within a few days. It was amazing to have such a sweet lady help us with our girl's final arrangements. It was well worth the drive and the money to have the peace of mind about my sweet girl.
Mandi Hidalgo (The Mandi Monster)
Catherine at Pet Passages was an amazing person throughout this whole painful process, and I even gained a friend because of all of this.No one wants to deal with this situation, but it is an unfortunate necessity at some point for anyone who takes on the duty of being a pet parent. I was treated with kindness and compassion, and I was very satisfied with how my baby's final arrangements were handled. I cannot say enough great things about this business.
Megan Stutes
They did a fantastic job with our Heidi's final needs. Everything came back beautifully done, and at a reasonable price. Ms Katherine was very helpful and compassionate on the phone and a tremendous help. Highly recommended for when you need help during one of the hardest things to experience.
Jack Lowe
My best little buddy passed away mid Sunday morning. I hadn't planned ahead, but I knew he was not going to make it. I prayed he would have a peaceful passing, which he did.I searched for crematories, as I knew there were a few locallay available. Pet Passages had a number available to call anytime. I called, they had someone on site to receive him, and proceed with the process. A few days layer, I was notified thay "Indy" was ready for pickup. I received a card with his paw print and another with his nose print, as a remembance. Other choices were available. Pet Passages provided a seamless, efficient service at a sad time of my life. Thank you, Pet Passages.
Courtney Elkins
Pet Passages was AMAZING from start to finish. Catherine Lemoine was nothing but compassionate and gentle during a time that was brutally sad. Thank you for your kindness, professionalism and the dignity you showed to my Precious Agnes and me.
Brenda Delmas
On June 2, 2024 when we made the decision to put our 15 year old toy poodle, Gumbeaux, down, the manager at Lafayette Animal Emergency Clinic recommended we get in contact with Catherine at Pet Passages - Lafayette, LA for Gumβs cremation. Before we brought Gum in to the clinic, I contacted Catherine by phone and she walked me through the whole process of picking out the cremation plan we wanted for Gum. Catherineβs voice was so calming and reassuring. I know we made the right decision going with Pet Passages. I would highly recommend her and I will definitely be using her again when the time comes for our other two pets. Catherine, I canβt thank you enough for making this hard decision, so calm and peaceful,
Aimee Voisin
The quality of the urn, engraving etc. is beautiful. I don't typically cremate but when you fur baby is 140lbs and every bit as big as you are, you quickly realize a 6 ft hole in the ground is near impossible to dig with a shovel. I'm very satisfied
Ashley Henderson
Pet Passages was amazing! They took great care of our baby boy and ensured his memory is well captivated. Thank you so much!
Maria Schexnayder
Love, love, love Pet Pasages!!! Best experience ever of losing a very loved one. Sounds cliche, but we felt nothing but love from them during our time of grief.
Janet Romero French
Pet Passages has been the absolute best! I have had them arrange several of my dogs final arrangements. They truly put customer care and service first! They have handled everything with love, kindness and compassion for all! They truly go Above and Beyond! Canβt thank Catherine enough! ππ» The French Family
Lainey Robinson
Catherine @Pet Passages went above and beyond. We had to say goodbye to our Sallybear bear unexpectedly. We called another company and was told to bring her body home and put her in a cold room until the next day. Then a friend recommended Pet Passages and after setting up everything online, Catherine called and met up with us at almost 10pm to accept Sally's body. I loved that I could do everything online without anyone pressuring me to make a quick Decision. Sally's remains came back quickly and of great quality. Would recommend!
Carrie Lynn
I was in need of their services on a Saturday evening. They treated us with so much compassion. Highly recommend them for your pets final needs. Thank you so much!
Shannon Dale
We could not be more pleased with the professionalism and service that Catherine and her team at Pet Passages in Lafayette, La. provided us. From my initial call I knew we made the right decision in choosing them for our pet's final needs. Even on a weekend Catherine went above and beyond to tend to our pet in the time of need and in following up with us throughout the process. We highly recommend Pet Passages!
Johnathan Louis
My sonβs dog passed and he took it very hard. Pet passages helped so much. They staged a visitation for my son when it was convenient for us, the facility was clean, and Ms. Cathrine was the best. You can tell when someone does something for love of what they do. If I ever have to lose a pet again, I will definitely return to Pet Passages!
Denise Arsenaux
I was so touched and pleased by all that was included in my baby Max's cremation package. They do an awesome job of hitting all the right notes!
Janis Bourriague
Highly recommend Pet Passages when your furbaby passes. I required their services twice in just a few weeks. They were so amazing each time. The kindness, compassion & love shown is phenomenal.
Allison Leigh
Catherine at Pet Passages is absolutely amazing. Went above and beyond for me when I was suffering through such a terrible loss. I had many particular requests and she did absolutely everything to make sure my sweet cat was taken care of the way I needed. She helped me begin my grieving process in a really beautiful way and her facility is just perfect. I am so glad I went to Pet Passages and very grateful that I met her.
Debbie D
My sweet Stewieβs ashes were returned very quickly. The bag and box were so pretty. And the carving on the inside that weβd see each other at the Rainbow Bridge made me cry. Very very sweet and compassionate!
Laurie Vasseur
Such a kind and compassionate person I found in Ms Catherine. We knew we wanted an in home euthanasia for our sweet cat suffering from cancer. She was able to recommend professionals who offered the services, arrange to take possession from them and return the remains to my selected vet facility. Her text messages were returned always within seconds. She was truly such a kind soul in a disheartening time. I truly appreciate everything she was able to do for us.
Kimberly Lau
Our vet uses Pet Passages for cremations. Recently, we had these services performed within a month for two of our cats. Pet Passages provided a caring and professional experience. I received their ashes in nice boxes, clay paw imprints, and cards with their paw and nose prints. Communication was done along the way as well.
LJ Trahan
Mrs. Catherine and staff was absolutely amazing during the process. She was there with any questions or concerns. The turnaround for the cremation process was quick. She far exceeded my expectations. I would highly recommend pet passages in Lafayette, LA.
Jamie Bordlee
Very compassionate for our loss. Very willing to work with our drop off pickup time. I highly recommend them for anyone who has loss a pet.
Ana Moreno
I can't Express enough the how much the of a blessing this place is. The professionalism from phone call to pick up service was great! The sincere and compassion during pick up meant alot to us.I absolutely would highly recommend Pet Passages to everyone in their time of loss.Thank y'all so much! The Hill Family
Rj Rogers
Very pleasant and professional the owner was. She sympathized with us the loss of our one of our cats. Knowing what some people go through when losing a pet it meant a lot to us. Everything was what we expected. Thank you for the kindness and support that was given to us.
Greg Broussard
Very grateful for Pet Passages and the communication, great care for our dog and the compassion we received. I have recommended them recently and will continue to do so. First class.
Adrienne Garber
Catherine was absolutely incredible with taking care of our Lucy. She was so compassionate and we were able to get our baby back very quickly. β€οΈβπ©Ή
Joshua Shay
Very pleased with what was presented to us. My daughter was really upset with the passing of our dog, Hook. All of the items are beautiful and sheβs currently keeping her in her to always remember him.
Wendy Wallis
Kind and courteous with quick response time. Quality products with respectful touches including our pet's paw print and nose print. Very satisfied.
Keisha Hanks
Very professional and so compassionate in my familyβs time of need
JASMINE Champagne
Catherine and staff are empathetic, professional and top quality. I highly recommend this business for after life pet memorial services.
Amber Fields
It was an absolute blessing to have found Pet Passages. Our sweet Momo passed in the middle of the night and we called her at 2am, freaking out and upset. She was very kind on the phone, even at that time. My girl was ready within a few days. It was amazing to have such a sweet lady help us with our girl's final arrangements. It was well worth the drive and the money to have the peace of mind about my sweet girl.
Mandi Hidalgo (The Mandi Monster)
Catherine at Pet Passages was an amazing person throughout this whole painful process, and I even gained a friend because of all of this.No one wants to deal with this situation, but it is an unfortunate necessity at some point for anyone who takes on the duty of being a pet parent. I was treated with kindness and compassion, and I was very satisfied with how my baby's final arrangements were handled. I cannot say enough great things about this business.
Megan Stutes
They did a fantastic job with our Heidi's final needs. Everything came back beautifully done, and at a reasonable price. Ms Katherine was very helpful and compassionate on the phone and a tremendous help. Highly recommended for when you need help during one of the hardest things to experience.
Jack Lowe
My best little buddy passed away mid Sunday morning. I hadn't planned ahead, but I knew he was not going to make it. I prayed he would have a peaceful passing, which he did.I searched for crematories, as I knew there were a few locallay available. Pet Passages had a number available to call anytime. I called, they had someone on site to receive him, and proceed with the process. A few days layer, I was notified thay "Indy" was ready for pickup. I received a card with his paw print and another with his nose print, as a remembance. Other choices were available. Pet Passages provided a seamless, efficient service at a sad time of my life. Thank you, Pet Passages.
Courtney Elkins
Pet Passages was AMAZING from start to finish. Catherine Lemoine was nothing but compassionate and gentle during a time that was brutally sad. Thank you for your kindness, professionalism and the dignity you showed to my Precious Agnes and me.
Brenda Delmas
On June 2, 2024 when we made the decision to put our 15 year old toy poodle, Gumbeaux, down, the manager at Lafayette Animal Emergency Clinic recommended we get in contact with Catherine at Pet Passages - Lafayette, LA for Gumβs cremation. Before we brought Gum in to the clinic, I contacted Catherine by phone and she walked me through the whole process of picking out the cremation plan we wanted for Gum. Catherineβs voice was so calming and reassuring. I know we made the right decision going with Pet Passages. I would highly recommend her and I will definitely be using her again when the time comes for our other two pets. Catherine, I canβt thank you enough for making this hard decision, so calm and peaceful,
Aimee Voisin
The quality of the urn, engraving etc. is beautiful. I don't typically cremate but when you fur baby is 140lbs and every bit as big as you are, you quickly realize a 6 ft hole in the ground is near impossible to dig with a shovel. I'm very satisfied
Ashley Henderson
Pet Passages was amazing! They took great care of our baby boy and ensured his memory is well captivated. Thank you so much!
Maria Schexnayder
Love, love, love Pet Pasages!!! Best experience ever of losing a very loved one. Sounds cliche, but we felt nothing but love from them during our time of grief.
Janet Romero French
Pet Passages has been the absolute best! I have had them arrange several of my dogs final arrangements. They truly put customer care and service first! They have handled everything with love, kindness and compassion for all! They truly go Above and Beyond! Canβt thank Catherine enough! ππ» The French Family
Shana Moseley
In my Darkest time, They helped me and were so compassionate during the whole process, and still reach out to us and check in.
Rachelle Rodrigue
Amazing service. Along with great prices. This is where we will bring all of our fur babies in the future. It's great when you can tell they care and not just doing things for the money.
Cathy Spillman
My cat Sam died in October of this year and they did a beautiful job with him. I'm so grateful and blessed!!!!
Shannon Hebert
The convenience of Pet Passages arranging to pick up our baby from the vet made this traumatic horrible sad time a little easier knowing he would be in good hands until we could get him back.
Jennifer
Absolutely the best experience Iβve ever had and Iβve used the other 2 places before and had horrible experiences with those which led me to pet passages and I will only use pet passages from now on.
Jade Langlinais
I will only trust Catherine and Zack with the care of my babies π
Vicki Templet
Great company! Very helpful throughout the whole process.
Nikki Thibodeaux
Professional and courteous. Although I was heartbroken, everything was explained to me and taken care of respectfully.
Jewell Parks
Everything was just great. She was very nice and professional.
Bob Sutton
Awesome service. Fair pricing too.
Lainey Robinson
Catherine @Pet Passages went above and beyond. We had to say goodbye to our Sallybear bear unexpectedly. We called another company and was told to bring her body home and put her in a cold room until the next day. Then a friend recommended Pet Passages and after setting up everything online, Catherine called and met up with us at almost 10pm to accept Sally's body. I loved that I could do everything online without anyone pressuring me to make a quick Decision. Sally's remains came back quickly and of great quality. Would recommend!
Carrie Lynn
I was in need of their services on a Saturday evening. They treated us with so much compassion. Highly recommend them for your pets final needs. Thank you so much!
Shannon Dale
We could not be more pleased with the professionalism and service that Catherine and her team at Pet Passages in Lafayette, La. provided us. From my initial call I knew we made the right decision in choosing them for our pet's final needs. Even on a weekend Catherine went above and beyond to tend to our pet in the time of need and in following up with us throughout the process. We highly recommend Pet Passages!
Johnathan Louis
My sonβs dog passed and he took it very hard. Pet passages helped so much. They staged a visitation for my son when it was convenient for us, the facility was clean, and Ms. Cathrine was the best. You can tell when someone does something for love of what they do. If I ever have to lose a pet again, I will definitely return to Pet Passages!
Denise Arsenaux
I was so touched and pleased by all that was included in my baby Max's cremation package. They do an awesome job of hitting all the right notes!
Janis Bourriague
Highly recommend Pet Passages when your furbaby passes. I required their services twice in just a few weeks. They were so amazing each time. The kindness, compassion & love shown is phenomenal.
Allison Leigh
Catherine at Pet Passages is absolutely amazing. Went above and beyond for me when I was suffering through such a terrible loss. I had many particular requests and she did absolutely everything to make sure my sweet cat was taken care of the way I needed. She helped me begin my grieving process in a really beautiful way and her facility is just perfect. I am so glad I went to Pet Passages and very grateful that I met her.
Debbie D
My sweet Stewieβs ashes were returned very quickly. The bag and box were so pretty. And the carving on the inside that weβd see each other at the Rainbow Bridge made me cry. Very very sweet and compassionate!
Laurie Vasseur
Such a kind and compassionate person I found in Ms Catherine. We knew we wanted an in home euthanasia for our sweet cat suffering from cancer. She was able to recommend professionals who offered the services, arrange to take possession from them and return the remains to my selected vet facility. Her text messages were returned always within seconds. She was truly such a kind soul in a disheartening time. I truly appreciate everything she was able to do for us.
Kimberly Lau
Our vet uses Pet Passages for cremations. Recently, we had these services performed within a month for two of our cats. Pet Passages provided a caring and professional experience. I received their ashes in nice boxes, clay paw imprints, and cards with their paw and nose prints. Communication was done along the way as well.
Crystal Daigle
rhonda Westley
Tammy Charles
Fionnuala Brady
John
Ann Robarge
Elaine Waguespack
Siena Thomas Boney
Brandon
brandy jones
LJ Trahan
Mrs. Catherine and staff was absolutely amazing during the process. She was there with any questions or concerns. The turnaround for the cremation process was quick. She far exceeded my expectations. I would highly recommend pet passages in Lafayette, LA.
Jamie Bordlee
Very compassionate for our loss. Very willing to work with our drop off pickup time. I highly recommend them for anyone who has loss a pet.
Ana Moreno
I can't Express enough the how much the of a blessing this place is. The professionalism from phone call to pick up service was great! The sincere and compassion during pick up meant alot to us.I absolutely would highly recommend Pet Passages to everyone in their time of loss.Thank y'all so much! The Hill Family
Rj Rogers
Very pleasant and professional the owner was. She sympathized with us the loss of our one of our cats. Knowing what some people go through when losing a pet it meant a lot to us. Everything was what we expected. Thank you for the kindness and support that was given to us.
Greg Broussard
Very grateful for Pet Passages and the communication, great care for our dog and the compassion we received. I have recommended them recently and will continue to do so. First class.
Adrienne Garber
Catherine was absolutely incredible with taking care of our Lucy. She was so compassionate and we were able to get our baby back very quickly. β€οΈβπ©Ή
Joshua Shay
Very pleased with what was presented to us. My daughter was really upset with the passing of our dog, Hook. All of the items are beautiful and sheβs currently keeping her in her to always remember him.
Wendy Wallis
Kind and courteous with quick response time. Quality products with respectful touches including our pet's paw print and nose print. Very satisfied.
Keisha Hanks
Very professional and so compassionate in my familyβs time of need
JASMINE Champagne
Catherine and staff are empathetic, professional and top quality. I highly recommend this business for after life pet memorial services.
mary bath
Payton S
Alex Handley