Customer Reviews Summary
The reviews for the pet cremation services highlight a mix of compassionate service and professional handling of memorials, with many customers praising the attention to detail and supportive staff. However, there are significant concerns regarding delays and lack of communication, particularly regarding the timely placement of headstones.
Mick Suey
Josh and his team did an amazing job helping us on our Veterans Memorial here in Fairbury (Jefferson County). From the beginning Josh was easy to work with and very accommodating. They engraved all of the US branch slants, the big community granite slab, set the benches, put the matching granite cap on the wall (after sending back less than perfect stone to the manufacturer) for the dedication on Memorial Day in May. Currently Josh is engraving new names on the wall (we have an order going on before Veteran's Day). Cannot tell the difference between the original brick engravings and the updated ones! Beautiful work!
Janice Lyhane
Saying that I am detail-oriented is an understatement. The color, font, spacing, artwork and text are all important to me. Cyndi and Josh were patient with my questions and the length of time that it took me to make my decisions. I could not be more pleased with the monument or their customer service. I highly recommend this business.
Laura Clark
We are very pleased with the quality and the caring service we received when we purchased a headstone for our family members.
Pat B
My uncle passed away and I was out of state trying to make final arrangements. Cyndi and her staff were so helpful in making sure that my uncle’s stone would be done exactly as he would’ve wanted it. He wanted very specific symbols and Cyndi helped me find exactly the right way to place them on the stone. They also guided me through the paperwork needed for his VA acknowledgement plaque. Would highly recommend them!