Customer Reviews Summary
Homeward Bound Pet Memorial Care is highly praised for its compassionate service and professionalism during a difficult time of pet loss. Many customers express gratitude for the respectful treatment of their pets and the beautiful memorial options provided. However, there are some negative experiences regarding delays in service and inconsistent staff interactions.
Ron Compton
When I lost my cat, my baby boy George, Homeward Bound was there for us. It was my first time losing a pet. When I got there and spoke with Angela, she was so sincere with what she said and how she said it. She told me my baby boy would be treated with love, care, and respect. Right then, I knew I came to the right place and talked to the right people.When I got him back, the urn and engraving work was absolutely beautiful. They went above and beyond, and I feel like he was honored exactly how he lived β incredibly and beautifully π Thank you so much to Angela and the team at Homeward Bound. George is resting on his favorite ledge in the whole house now :)
Shelby Harris
Homeward Bound is the one and only place we will trust to take care of our fur babies. Weβve been to them with the loss of 2 now and each time we have felt the kindness and authenticity. Angela just recently helped us and was patient, kind, and tried to make us laugh during such a tough time. We will always remember the professionalism weβve experienced here and the level of care received.
KK
This place is amazing. I was able to get all 3 of my rats cremated together and put into 1 urn. It turned out beautifully. Angela was so great to deal with and made sure to get every detail to my liking; as well as Heaven who did the awesome engraving. I couldn't have asked for a better memorial of my beloved boys. So grateful for all you guys did!
Nicole Weaver
They were so kind and helpful in a terrible time. They gave us options and made me feel secure trusting my best girl in their care. They even made us extra bookmarks with our favorite photos of her and a keychain with her name on it. I would use their services again and recommend them to anyone!
Ron Compton
When I lost my cat, my baby boy George, Homeward Bound was there for us. It was my first time losing a pet. When I got there and spoke with Angela, she was so sincere with what she said and how she said it. She told me my baby boy would be treated with love, care, and respect. Right then, I knew I came to the right place and talked to the right people.When I got him back, the urn and engraving work was absolutely beautiful. They went above and beyond, and I feel like he was honored exactly how he lived β incredibly and beautifully π Thank you so much to Angela and the team at Homeward Bound. George is resting on his favorite ledge in the whole house now :)
Shelby Harris
Homeward Bound is the one and only place we will trust to take care of our fur babies. Weβve been to them with the loss of 2 now and each time we have felt the kindness and authenticity. Angela just recently helped us and was patient, kind, and tried to make us laugh during such a tough time. We will always remember the professionalism weβve experienced here and the level of care received.
KK
This place is amazing. I was able to get all 3 of my rats cremated together and put into 1 urn. It turned out beautifully. Angela was so great to deal with and made sure to get every detail to my liking; as well as Heaven who did the awesome engraving. I couldn't have asked for a better memorial of my beloved boys. So grateful for all you guys did!
Nicole Weaver
They were so kind and helpful in a terrible time. They gave us options and made me feel secure trusting my best girl in their care. They even made us extra bookmarks with our favorite photos of her and a keychain with her name on it. I would use their services again and recommend them to anyone!
Dawn Michelle
I wasn't sure what to expect as this was my first pet to be cremated. I purchased the services online and then called them. It was after hours and they still answered from home. I opted to bring my pet to them the next business day and they were extremely nice and professional on the phone. I took my pet to them that Monday and they were wonderful. Extremely compassionate and let us spend as much time with our pet to say goodbye as we wanted. A week later and we have our pet's ashes, two bookmarks with pawprints and her hair, a clay pawprint, and a certificate. The wood box urn is beautiful and has her name engraved in it. Everything was very beautiful. They were awesome, and although it's not a situation I want to be in very often at all, they made it as painless as they could. Each person was wonderful. I know they took great care of our beloved Sable.
Tiffany Knoblock-Wilson
Perdue large animal hospital recommend them for having my horse cremated. Price was reasonable and they came and picked him up shortly after I called. I talked to Emily who was very helpful through this tough time of grief. I will return when my other horse passes. The only downside is I wish they offered large enough urns for my horse instead of bringing him home in a plastic tote.
tracy michael
Absolutely the most amazing people work here. They are caring, passionate, trustworthy individuals I have ever met. Twice in the last 6 years I had to use their services and both times we was treated with respect. they had so much understanding and patience with us. They explain the process and help you feel as comfortable as possible. I absolutely recommend this place. You wonβt find better people to help you through the most difficult time in your life. A 5 star rating is not nearly enough.
M Ashcraft
We just had our fourth beloved pet memorialized with Homeward Bound on November 17, 2020. The service packages simplify the process and each package has selections to personalize the memory and resting urn of your pet. The staff have always been helpful and sensitive to our losses. They handled our pets with respect when we handed them over and their customer service has been consistent across our experiences. We received a kind follow-up a few weeks later to check-in and send us good thoughts. We're pet people with dogs, a cat, and avian companions, so we're comforted to know Homeward Bound is here when we mourn the passing of another furry or feathered family member.
Tamanika Morrow-Burke
My son took his dog here that he had since he was in 5th grade. Twin was in our family for over 10 years and he was truly a part of our family. His passing devastated our family and Homeward Bound showed my son so much compassion and sympathy when he dropped off our baby. They promised him he would be returned to him in 7days and he was returned as promised. Thank, Thank to all the staff for all your caring and support for my family especially my son!!! I would HIGHLY RECOMMEND THEM!!!
JoAnn Smith
We were On vacation and Lucy was staying with our son when we lost her. Homeward Bound so so wonderful working with my son and calling us to get arrangements made for Lucy. Her paw print and the container she is in is so special. The folder with her fur clippings and how they took care of her was very comforting to know. I would recommend them to anyone who has lost a pet!
Bianca Thomas
Great customer service! Johnny was very accommodating to our schedules for picking up a very large python we were devastated to lose & werenβt sure if weβd find anyone to cremate her given sheβs not your typical pet. Although they hadnβt cremated a large python before, they were willing to take it on. Prices were good in comparison to other businesses in the area. They were finished in a timely manner and the presentation of the ashes given back was beautiful enough on its own if you couldnβt afford an additional cost for a fancy keepsake.
john doe
Great experience!!! My dog was in a tragic accident. They let me bring him in on a Sunday (closed on weekends) to take care of him and proceed with cremation. The package they put together was fantastic and for a great price. A week later my wife bought me a necklace to put a small amount of my 10 year old dogs remains .I did not know how to go about this from my home .I reached out and this company let me bring the urn in and put remains inside the necklace charm at no,cost and resealed the urn. Thank you so much John and your staff! Marley and I are very thankful .
Trade Butler
Losing a pet, as you know, is losing a piece of your family. We had a very hard time losing our Sophie, our beloved companion for almost fifteen years. Homeward Bound exceeded our expectations in every way and we were very pleased. Dan went out of his way to make a hard situation much easier. Thank you!Homeward Bound was referred to us by a friend and we werenβt sure what to expect. I would like to refer Homeward Bound to someone else in their time of need and assure them that the care and professionalism is unmatched.I would like to thank the entire staff.Regards,Chip Reeves
Shayna Palmer
We have given Homeward Bound our business more times than we wished in the past few years, but each time they have handled our loss with great compassion and respect. We truly appreciate their business and all that they do.They try their best to make such a difficult time as smooth and easy as humanly possible and shall the need arise again we would 100% trust Homeward Bound with our beloved family members. β€οΈ
Jessica Chapman
My 13 week old puppy was killed by a pit bull and Johnny helped me to remember my sweet baby by providing excellent customer service first and foremost as I was a crying mess and secondly by placing my sweet baby in a gorgeous urn with his picture and engraved name. Great prices as well. I would recommend this place for your precious animals. They take succh good care of your fur babies. Iβm a very please with the results. I will always remember my sweet Murphy. Thank you Homeward Bound!!
Pam Moore
I took my family pet to Homeward Bound. I'm so grateful for them getting our beloved pet Aries home today. They also have taken care of our beloved pet Tank. I highly recommend this place to anyone that has lost their beloved pet to them. I'm so forever grateful to them for all they've done for my family. Thank you Homeward Bound. Sincerely the Moore family
Cris Humphress
We've taken all of our babies here since 2006-7. Total of about 9 fur babies. They've always been very compassionate. Our last one was just 2 mos ago. I'm taking his ashes back in tomorrow, so they can collect some to be embedded in a glass teardrop pendant for me. They have several urns on hand to choose from, and also a magazine to order other urns, custom glass pieces with some ashes in them, tons of necklaces for a small amount of ashes. Metal and glass. It is a private cremation for your loved one, so your baby is not cremated with other people's babies like alot of places do. I wouldn't go anywhere else, and highly recommend them. The only one downside, I wish they didn't change staff so often.
Kelly Sandy
Johnny came to our house and picked up our Sweet Girl Greta around 7:30 on the night she had passed. He was very kind and compassionate given the state I, especially, was in. He was always very prompt at communicating and taking care of any of my requests. I highly recommend this service if you unfortunately need them, since it's such a sad time. Our girl was ready to come back home to us in one week and I fully trusted Johnny with taking care of her during the week she was gone. Thanks Johnny!
Torta Perr
It has been 5 months now since I lost my girl Aphroditey and Homeward Bound reached out to me a few days ago. If this doesn't tell you how much they care, I don't know what will. With the care they showed my baby, my sister's dog Dozer, and my parent's dog Bogie, I can assure you that I will never go anywhere else. They put Aphroditey's pawprint on the bookmark without even asking me and that meant the world to me because I wanted a tattoo of her paw print for the longest time and at that time of grief I didn't even think to ask them. They gave me the chance to forever memorialize her in my heart and carry her with me all my days. I would recommend and have recommended them to anyone who has a fur baby that has passed onto the next life. Thank you again Homeward Bound crew for being such an amazing part of ours and our fur babies lives.
Cynthia Rumbaugh
Iβve had several pets ashes prepared by Homeward Bound - 2 cats and a dog. My packages included the cherry wood box with a metal nameplate, bookmarks with my pets photo, paw prints, and hair laminated in the bookmark. The quality, efficiency, and prices of their services is very good. They are very respectful of the customers feelings and expectations. .
Anita Bishop
I wanted to tell everyone what a great employee Johnny is to this company. He picked up my dog and brought him home ! He has went above and beyond his job. He done extra bookmarks and put some fur and sealed it in plastic for me . He is compassionate and extremely helpful. I have used this company 3 times and would highly recommend them to everyone that needs their services!
Jennifer
You could not ask for kinder, more compassionate people to help you navigate your petβs aftercare. They were responsive and accommodating, answered all of my questions, and went above and beyond in helping me to memorialize my dog, a member of my family. I am so thankful and grateful for their help during such a difficult time.
Anita Bishop
My little dog Miss Bit was treated with the upmost dignity and handled with such care . They done an excellent job . I would definitely use them again.they were also very resnable.in their price. Iβd say thank you to Homeward Bound for being so helpful and doing a great job with my little angel πΎπΎ
Sandra Dee Radford
Our baby Boss was shot and killed 12/29/2020. He was a Rednose Pittbull he was a big baby he had just turned 1 year old 11/05/2020. Homeward Bound made it so easy for us to take care of his Memorial. I thank God for Homeward Bound I could not stop crying they were so patient with us. I would like to thank Homeward Bound for everything they done for us.
Jessica Miles
Homeward Bound did a great job handling the cremation of our beloved German Shepherd. They went above and beyond and provided cute paw prints so each of our girls could have one to remember her by.
AL2518
The woman who attended to me was neither caring nor compassionate, which should be a requirement for someone in this position. She gleefully told me to "have a great day!!!!" as I was walking out the door in tears and devastated over my pet's passing. In addition, she told me my pet's remains would be ready in 5 to 7 business days; I finally had to call them after more than 3 weeks went by with no word from them. Come to find out, the urn I ordered was not in stock but nobody bothered to inform me about the delay or tried to offer an alternative. I would not recommend this business to anyone, they should honestly be ashamed at the way I was treated. My hope is that this review will spare others from the additional grief they caused me.
JC Man
THANK you to all of the staff. They were there for my family during a difficult time. Our family dog died in the middle of the nite...we didn't know what to do. But the staff took my call at 4am...and helped our Dog Dutch to go to heaven with dignity, love and in style! The package was great and price reasonable. Highly recommend!
James Allen
We was looking up pet cremations when our beloved dog passed away and thus was the first one to come up. We called them on a Saturday and they made arrangements for us to come in on Sunday, to arrange all the arrangements for our dog . Feom the phone call to the hospilaty from the start to the finish We were well taken care of and they done a great job for our dog and the price was reasonable thank you all again so much from our Family
Susan Eirthug
My name is Susan, I have a slew of pets. Each and every one is a member of the family. I'm very sentimental and prefer to keep the remains of my pets because I rent. The general public needs a pet cremation service that is not only affordable but is also very conscientious. Difficult jobs are often met with a bit of callousness. I would NEVER think that at all about Homeward Bound, they seem truly appreciative to have your business and actually see the pets as individuals. Very friendly . Thanks J.
Matt Corich
My mother's dog passed away on Dec 23rd. I took him to Homeward Bound on Xmas eve and the employees were very supportive and kind to our situation. While the event was extremely sad, I was very please with the Homeward Bound Pet Memorial experience. I highly recommend.
Ron Compton
When I lost my cat, my baby boy George, Homeward Bound was there for us. It was my first time losing a pet. When I got there and spoke with Angela, she was so sincere with what she said and how she said it. She told me my baby boy would be treated with love, care, and respect. Right then, I knew I came to the right place and talked to the right people.When I got him back, the urn and engraving work was absolutely beautiful. They went above and beyond, and I feel like he was honored exactly how he lived β incredibly and beautifully π Thank you so much to Angela and the team at Homeward Bound. George is resting on his favorite ledge in the whole house now :)
Shelby Harris
Homeward Bound is the one and only place we will trust to take care of our fur babies. Weβve been to them with the loss of 2 now and each time we have felt the kindness and authenticity. Angela just recently helped us and was patient, kind, and tried to make us laugh during such a tough time. We will always remember the professionalism weβve experienced here and the level of care received.
KK
This place is amazing. I was able to get all 3 of my rats cremated together and put into 1 urn. It turned out beautifully. Angela was so great to deal with and made sure to get every detail to my liking; as well as Heaven who did the awesome engraving. I couldn't have asked for a better memorial of my beloved boys. So grateful for all you guys did!
Nicole Weaver
They were so kind and helpful in a terrible time. They gave us options and made me feel secure trusting my best girl in their care. They even made us extra bookmarks with our favorite photos of her and a keychain with her name on it. I would use their services again and recommend them to anyone!
Dawn Michelle
I wasn't sure what to expect as this was my first pet to be cremated. I purchased the services online and then called them. It was after hours and they still answered from home. I opted to bring my pet to them the next business day and they were extremely nice and professional on the phone. I took my pet to them that Monday and they were wonderful. Extremely compassionate and let us spend as much time with our pet to say goodbye as we wanted. A week later and we have our pet's ashes, two bookmarks with pawprints and her hair, a clay pawprint, and a certificate. The wood box urn is beautiful and has her name engraved in it. Everything was very beautiful. They were awesome, and although it's not a situation I want to be in very often at all, they made it as painless as they could. Each person was wonderful. I know they took great care of our beloved Sable.
Tiffany Knoblock-Wilson
Perdue large animal hospital recommend them for having my horse cremated. Price was reasonable and they came and picked him up shortly after I called. I talked to Emily who was very helpful through this tough time of grief. I will return when my other horse passes. The only downside is I wish they offered large enough urns for my horse instead of bringing him home in a plastic tote.
tracy michael
Absolutely the most amazing people work here. They are caring, passionate, trustworthy individuals I have ever met. Twice in the last 6 years I had to use their services and both times we was treated with respect. they had so much understanding and patience with us. They explain the process and help you feel as comfortable as possible. I absolutely recommend this place. You wonβt find better people to help you through the most difficult time in your life. A 5 star rating is not nearly enough.
M Ashcraft
We just had our fourth beloved pet memorialized with Homeward Bound on November 17, 2020. The service packages simplify the process and each package has selections to personalize the memory and resting urn of your pet. The staff have always been helpful and sensitive to our losses. They handled our pets with respect when we handed them over and their customer service has been consistent across our experiences. We received a kind follow-up a few weeks later to check-in and send us good thoughts. We're pet people with dogs, a cat, and avian companions, so we're comforted to know Homeward Bound is here when we mourn the passing of another furry or feathered family member.
Tamanika Morrow-Burke
My son took his dog here that he had since he was in 5th grade. Twin was in our family for over 10 years and he was truly a part of our family. His passing devastated our family and Homeward Bound showed my son so much compassion and sympathy when he dropped off our baby. They promised him he would be returned to him in 7days and he was returned as promised. Thank, Thank to all the staff for all your caring and support for my family especially my son!!! I would HIGHLY RECOMMEND THEM!!!
JoAnn Smith
We were On vacation and Lucy was staying with our son when we lost her. Homeward Bound so so wonderful working with my son and calling us to get arrangements made for Lucy. Her paw print and the container she is in is so special. The folder with her fur clippings and how they took care of her was very comforting to know. I would recommend them to anyone who has lost a pet!
Duckhunter
Regrettably the day will come when all Pet owners Will have to confront the the sorrows associated with losing a loved one. On two occasions I have sought the services of Homeward Bound. Each time, the Staff was extremely kindhearted and compassionate. Thank you for your assistance during my grieving.
Erica
My wonder four legged friend Blunder past away after 13 years from natural causes. He was a great friend who was very loyal and brought me great happiness to my life. Homeword Bound Pet Memorial Care provided me great comfort and also care to Blunder with fast affordable service so I could have his remains back home. Homeward Bound has lots of options for every price range depending in your budget. I highly recommend them to anyone who loses a pet ...
Jazz Ritter
They took great care with my dog. They were kind and sensitive and very compassionate. I appreciate them alot as they were a convenient options. I think the office could be "neater and more nicer" more suitable to the services. But I was very satisfied.
Chris Martin
Angela and Homeward Bound Pet Memorial Care were sensitive & supportive during an emotional and hectic time for my family. The TLC provided exceeded my expectations, and the box urn + additional memorial items were perfect.
Sheila Worden
Homeward Bound is the best place ever. My pitbull died friday the 14 0f sept 2018 . She was 14 years old and such a good dog i called them and took her over there . Larry was very sensitive and caring. Johnny answered any questions i had . they are so efficent i had my angel back with me in 3 days i want to thank you all for being you
Rob Peters
Words can not be said that truly says what Iβm feeling. I can say that the sudden loss of my sweet baby boy blue Brantley, is overbearing my daily functions. I feel has if I canβt breathe without him. :(. That being said I want to thank Johnny at home ward bound for the tinder, kind hearted, caring words and seeing the sadness in my eyes. Somehow he made me feel as if he too lost Brantley.. that helped my broken heart knowing I brought him to the best place. He wouldnβt be just a lost cause animal, but a trusty, loving family member, that God needed. Thank you from my heart Johnny youβre awesome!!! Christina Peters loving mother of Brantley Peters
faith
the prices are amazing for all of the things they give to you, i love this place and would easily recommend it to anyone who has lost their furry baby.
Rm Zeigler
Highly recommend this place. They treat your fur baby like itβs theirs.
First Last
I called Homeward Bound to have my best friend, my horse of 30 years cremated. They did a great job and were very respectful. I miss him but thanks to them, at least he's home with me now. :(
Kristy Sandlin
Had to put my Boy Blue down on Monday, called monday evening and spoke to Johnny. He made me feel so much better about the whole process. A little ease off a broken heart and shattered soul. He made Blues Obituary and posted it online and had my boy picked up by tuesday. He sent a simple text to let me know he had Blue, which I was beyond greatful for. I am at peace knowing he was at his final resting place in the caring hands of Johnny. He worked with me changing my mind on what package and always reaponded right back to any question I had! Johnny what you did for me these last few days I will never forget and will always be greatful!!! I lost my bestfriend and the one who saved my life that monday and you helped me and guided me in the right direction when I was so lost. I will never forget your kindness. Thank you for taking care of my baby until he comes back home to be with me! I definantly will and do recommend this company!
Bianca Thomas
Great customer service! Johnny was very accommodating to our schedules for picking up a very large python we were devastated to lose & werenβt sure if weβd find anyone to cremate her given sheβs not your typical pet. Although they hadnβt cremated a large python before, they were willing to take it on. Prices were good in comparison to other businesses in the area. They were finished in a timely manner and the presentation of the ashes given back was beautiful enough on its own if you couldnβt afford an additional cost for a fancy keepsake.
john doe
Great experience!!! My dog was in a tragic accident. They let me bring him in on a Sunday (closed on weekends) to take care of him and proceed with cremation. The package they put together was fantastic and for a great price. A week later my wife bought me a necklace to put a small amount of my 10 year old dogs remains .I did not know how to go about this from my home .I reached out and this company let me bring the urn in and put remains inside the necklace charm at no,cost and resealed the urn. Thank you so much John and your staff! Marley and I are very thankful .
Trade Butler
Losing a pet, as you know, is losing a piece of your family. We had a very hard time losing our Sophie, our beloved companion for almost fifteen years. Homeward Bound exceeded our expectations in every way and we were very pleased. Dan went out of his way to make a hard situation much easier. Thank you!Homeward Bound was referred to us by a friend and we werenβt sure what to expect. I would like to refer Homeward Bound to someone else in their time of need and assure them that the care and professionalism is unmatched.I would like to thank the entire staff.Regards,Chip Reeves
Shayna Palmer
We have given Homeward Bound our business more times than we wished in the past few years, but each time they have handled our loss with great compassion and respect. We truly appreciate their business and all that they do.They try their best to make such a difficult time as smooth and easy as humanly possible and shall the need arise again we would 100% trust Homeward Bound with our beloved family members. β€οΈ
Jessica Chapman
My 13 week old puppy was killed by a pit bull and Johnny helped me to remember my sweet baby by providing excellent customer service first and foremost as I was a crying mess and secondly by placing my sweet baby in a gorgeous urn with his picture and engraved name. Great prices as well. I would recommend this place for your precious animals. They take succh good care of your fur babies. Iβm a very please with the results. I will always remember my sweet Murphy. Thank you Homeward Bound!!
Pam Moore
I took my family pet to Homeward Bound. I'm so grateful for them getting our beloved pet Aries home today. They also have taken care of our beloved pet Tank. I highly recommend this place to anyone that has lost their beloved pet to them. I'm so forever grateful to them for all they've done for my family. Thank you Homeward Bound. Sincerely the Moore family
Cris Humphress
We've taken all of our babies here since 2006-7. Total of about 9 fur babies. They've always been very compassionate. Our last one was just 2 mos ago. I'm taking his ashes back in tomorrow, so they can collect some to be embedded in a glass teardrop pendant for me. They have several urns on hand to choose from, and also a magazine to order other urns, custom glass pieces with some ashes in them, tons of necklaces for a small amount of ashes. Metal and glass. It is a private cremation for your loved one, so your baby is not cremated with other people's babies like alot of places do. I wouldn't go anywhere else, and highly recommend them. The only one downside, I wish they didn't change staff so often.
Kelly Sandy
Johnny came to our house and picked up our Sweet Girl Greta around 7:30 on the night she had passed. He was very kind and compassionate given the state I, especially, was in. He was always very prompt at communicating and taking care of any of my requests. I highly recommend this service if you unfortunately need them, since it's such a sad time. Our girl was ready to come back home to us in one week and I fully trusted Johnny with taking care of her during the week she was gone. Thanks Johnny!
Torta Perr
It has been 5 months now since I lost my girl Aphroditey and Homeward Bound reached out to me a few days ago. If this doesn't tell you how much they care, I don't know what will. With the care they showed my baby, my sister's dog Dozer, and my parent's dog Bogie, I can assure you that I will never go anywhere else. They put Aphroditey's pawprint on the bookmark without even asking me and that meant the world to me because I wanted a tattoo of her paw print for the longest time and at that time of grief I didn't even think to ask them. They gave me the chance to forever memorialize her in my heart and carry her with me all my days. I would recommend and have recommended them to anyone who has a fur baby that has passed onto the next life. Thank you again Homeward Bound crew for being such an amazing part of ours and our fur babies lives.
Cynthia Rumbaugh
Iβve had several pets ashes prepared by Homeward Bound - 2 cats and a dog. My packages included the cherry wood box with a metal nameplate, bookmarks with my pets photo, paw prints, and hair laminated in the bookmark. The quality, efficiency, and prices of their services is very good. They are very respectful of the customers feelings and expectations. .
A. Crespo
I paid for the Standard package. I got back 2 bookmarks that have barely recognizable "paw prints" of my Cole. The same for the "Clay Paws" imprint. I can barely see the print. Oh!! AND...They left my Cole sit there for over a week before they cremated him and his urn was cracked at the bottom! Take your dog or cat somewhere else. Thank GOD I have pictures and videos of my best friend. I hope he forgives me when I see him again for sending his body to this place.
Krystal Gonzalez
I took my husbands n mine babygirl gris to get cremated on the 22 of january. We paid. 250.00 and they told us 5 to 7 days. Here it is 10 days later and still nothing. And ive called everyday this week. And each day its a new excuse and oh we doing it today and etc. Her obit still isnt posted. Im very honestly hurt because gris was my husbands best friend and she meant the world too us. Shes our baby. We tried everything so save her buy it was genetic.we couldnt bare just throwing her away shes family and for a place to say they understand And everything i dont gey why they are giving excuse after excuse.
Kylie Stine
Love this place. I've had 2 snakes cremated and I've had multiple friends that I recommended to have their pets cremated here as well. Colleen is wonderful and I always trust her to take proper care of my pets.
Chrissy Paris
Homeward Bound was very professional, efficient and sympathetic. They did an excellent job helping to create a tangible memory of my dear Daisy. I miss her so much.
Indyanna Chic
They did a wonderful job. Went above and beyond. Was compassionate and empathetic. Also, communicative on every step of the process. Would 100% recommend for this difficult time.
Kimberly Barnett
We were devastated after my sweet Sophie passed away. When I called and inquired about the services available, the staff I spoke with were very kind and patient with me. I will be using their services again when any of my pets pass.
Sam H
Johnny and the staff are amazing. Weβve had six cats cremated at Homeward Bound and we canβt say enough kind things about the level of service we have received. Thank you!
Tracy Nash
Very kind, considerate and professional company. Took great care of our Hailey when she crossed the rainbow bridge. Highly recommend!
Wayne Walker
We were treated with amazing empathy and respect. Highly recommend their services if you should lose your fur baby.
Robert Manus
They took care of my boy really well. I'm glad I took my dog to them. They treat you like family. Thank you again.
Anita Bishop
I wanted to tell everyone what a great employee Johnny is to this company. He picked up my dog and brought him home ! He has went above and beyond his job. He done extra bookmarks and put some fur and sealed it in plastic for me . He is compassionate and extremely helpful. I have used this company 3 times and would highly recommend them to everyone that needs their services!
Jennifer
You could not ask for kinder, more compassionate people to help you navigate your petβs aftercare. They were responsive and accommodating, answered all of my questions, and went above and beyond in helping me to memorialize my dog, a member of my family. I am so thankful and grateful for their help during such a difficult time.
Anita Bishop
My little dog Miss Bit was treated with the upmost dignity and handled with such care . They done an excellent job . I would definitely use them again.they were also very resnable.in their price. Iβd say thank you to Homeward Bound for being so helpful and doing a great job with my little angel πΎπΎ
Sandra Dee Radford
Our baby Boss was shot and killed 12/29/2020. He was a Rednose Pittbull he was a big baby he had just turned 1 year old 11/05/2020. Homeward Bound made it so easy for us to take care of his Memorial. I thank God for Homeward Bound I could not stop crying they were so patient with us. I would like to thank Homeward Bound for everything they done for us.
Jessica Miles
Homeward Bound did a great job handling the cremation of our beloved German Shepherd. They went above and beyond and provided cute paw prints so each of our girls could have one to remember her by.
AL2518
The woman who attended to me was neither caring nor compassionate, which should be a requirement for someone in this position. She gleefully told me to "have a great day!!!!" as I was walking out the door in tears and devastated over my pet's passing. In addition, she told me my pet's remains would be ready in 5 to 7 business days; I finally had to call them after more than 3 weeks went by with no word from them. Come to find out, the urn I ordered was not in stock but nobody bothered to inform me about the delay or tried to offer an alternative. I would not recommend this business to anyone, they should honestly be ashamed at the way I was treated. My hope is that this review will spare others from the additional grief they caused me.
JC Man
THANK you to all of the staff. They were there for my family during a difficult time. Our family dog died in the middle of the nite...we didn't know what to do. But the staff took my call at 4am...and helped our Dog Dutch to go to heaven with dignity, love and in style! The package was great and price reasonable. Highly recommend!
James Allen
We was looking up pet cremations when our beloved dog passed away and thus was the first one to come up. We called them on a Saturday and they made arrangements for us to come in on Sunday, to arrange all the arrangements for our dog . Feom the phone call to the hospilaty from the start to the finish We were well taken care of and they done a great job for our dog and the price was reasonable thank you all again so much from our Family
Susan Eirthug
My name is Susan, I have a slew of pets. Each and every one is a member of the family. I'm very sentimental and prefer to keep the remains of my pets because I rent. The general public needs a pet cremation service that is not only affordable but is also very conscientious. Difficult jobs are often met with a bit of callousness. I would NEVER think that at all about Homeward Bound, they seem truly appreciative to have your business and actually see the pets as individuals. Very friendly . Thanks J.
Matt Corich
My mother's dog passed away on Dec 23rd. I took him to Homeward Bound on Xmas eve and the employees were very supportive and kind to our situation. While the event was extremely sad, I was very please with the Homeward Bound Pet Memorial experience. I highly recommend.
Sherrie Garland
I highly recommend this place. They are kind, compassionate and price is very good. I was toally comfortable and satisfied with their service
Lauri Randolph
Great Customer service and care. The box and paw print casting are exquisite β€οΈ
Carol P
What a kind and compassionate business. Their professionalism was exactly what was appropriate during my time of need.
earl scearse
They do good service's for your pets they treat them like they were a human being and gives you the opportunity to have a service for them highly recommend them
Terrie De Mint-Perez
Above and beyond is the best way to describe this place. Thank you for being so caring and so kind.
Brenda Parr
I have used Homeward Bound a few times and have been very pleased. I would recommend their services.
Brad Havlin
This place has handled three of our family pets now and have always been very caring thanks Johnny and the whole staff.
Jay Layton
Mr. Schaefer (who was tasked with not the most glamorous of duties) was very polite and professional. Thank you sir.
Veronica Hamilton
Nice staff, very professional and caring. Good prices for services offered - Trust me I called EVERYONE!
Travis Bow
They took care of my cat quickly and respectfully. Thanks again.
Duckhunter
Regrettably the day will come when all Pet owners Will have to confront the the sorrows associated with losing a loved one. On two occasions I have sought the services of Homeward Bound. Each time, the Staff was extremely kindhearted and compassionate. Thank you for your assistance during my grieving.
Erica
My wonder four legged friend Blunder past away after 13 years from natural causes. He was a great friend who was very loyal and brought me great happiness to my life. Homeword Bound Pet Memorial Care provided me great comfort and also care to Blunder with fast affordable service so I could have his remains back home. Homeward Bound has lots of options for every price range depending in your budget. I highly recommend them to anyone who loses a pet ...
Jazz Ritter
They took great care with my dog. They were kind and sensitive and very compassionate. I appreciate them alot as they were a convenient options. I think the office could be "neater and more nicer" more suitable to the services. But I was very satisfied.
Chris Martin
Angela and Homeward Bound Pet Memorial Care were sensitive & supportive during an emotional and hectic time for my family. The TLC provided exceeded my expectations, and the box urn + additional memorial items were perfect.
Sheila Worden
Homeward Bound is the best place ever. My pitbull died friday the 14 0f sept 2018 . She was 14 years old and such a good dog i called them and took her over there . Larry was very sensitive and caring. Johnny answered any questions i had . they are so efficent i had my angel back with me in 3 days i want to thank you all for being you
Rob Peters
Words can not be said that truly says what Iβm feeling. I can say that the sudden loss of my sweet baby boy blue Brantley, is overbearing my daily functions. I feel has if I canβt breathe without him. :(. That being said I want to thank Johnny at home ward bound for the tinder, kind hearted, caring words and seeing the sadness in my eyes. Somehow he made me feel as if he too lost Brantley.. that helped my broken heart knowing I brought him to the best place. He wouldnβt be just a lost cause animal, but a trusty, loving family member, that God needed. Thank you from my heart Johnny youβre awesome!!! Christina Peters loving mother of Brantley Peters
faith
the prices are amazing for all of the things they give to you, i love this place and would easily recommend it to anyone who has lost their furry baby.
Rm Zeigler
Highly recommend this place. They treat your fur baby like itβs theirs.
First Last
I called Homeward Bound to have my best friend, my horse of 30 years cremated. They did a great job and were very respectful. I miss him but thanks to them, at least he's home with me now. :(
Kristy Sandlin
Had to put my Boy Blue down on Monday, called monday evening and spoke to Johnny. He made me feel so much better about the whole process. A little ease off a broken heart and shattered soul. He made Blues Obituary and posted it online and had my boy picked up by tuesday. He sent a simple text to let me know he had Blue, which I was beyond greatful for. I am at peace knowing he was at his final resting place in the caring hands of Johnny. He worked with me changing my mind on what package and always reaponded right back to any question I had! Johnny what you did for me these last few days I will never forget and will always be greatful!!! I lost my bestfriend and the one who saved my life that monday and you helped me and guided me in the right direction when I was so lost. I will never forget your kindness. Thank you for taking care of my baby until he comes back home to be with me! I definantly will and do recommend this company!
Madeleine Roads
My dog Harley was hit by a car on September 12th. I wasnβt expecting to lose an animal anytime soon so I hadnβt been saving for it. I asked my mom for help and she found Homeward Bound Pet Memorial. They had many options in terms of pricing and memorabilia for Harley. When we called before bringing him in a nice man got everything ready and was waiting for us to arrive. He was very kind and took his time making sure we didnβt walk away with any questions about how everything would happen day by day until we got Harley back. When we told him we had a little girl who loved Harley and would miss him he brought a book to help her understand what was happening. He in no way rushed the conversation and actually explained how the business came to be. My husband was very torn about leaving Harley anywhere until we talked with the man. He made us confident about our decision and let us know he would take good care of Harley for the next few days. He was respectful and I honestly didnβt expect much more than signing papers before I got there. I strongly recommend this business to anyone that loses a pet. The people that run and own this business not only care about the animals, but they care about the people because they know what itβs like to lose a furry family member. I couldnβt have asked for a better experience.
D H
I first worked with Homeward Bound 5 years ago when I had to say goodbye to my first pet. Because of their professional service I returned to Homeward Bound after the loss of my second pet recently. Johnny communicated frequently via text and email to keep me updated. Arrangements were handled flawlessly through a relationship with my vet, Zionsville Country Vet Clinic. Johnny was kind enough to offer to deliver my petβs urn and package to a more convenient location while he was out on another run. I am very pleased with the professionalism of Homeward Bound, and the dignity and quality of services provided.
Kathryn Barnhart
I have used Homeward Bound 3 times now. I like how they treat the situation with respect...this is not just some pet , but a beloved part of your family. Because of my working hours I like how they pick my pet up and return the cremains to me at my shop. They have asked me if I needed grief counseling. Years ago I lost a pet at my vets Clinic. My vet was out of town and the stand in vet asked me if I wanted a trash bag to put my dog in...I was angry that he treated it like she was trash to be thrown away! I will use Homeward Bound again and I have recommended them to my clients, I am a pet groomer and I tell my clients how pleased I am with their service.
Tammy MacArthur
This is the 3rd pet we have taken to Homeward Bound for cremation. The people have always been courteous and considerate of our feelings. The price is reasonable and I trust the staff. I will continue to come here. Thanks Johnny.
Sammy Ziegler
When I lost my mare that I raised and trained, owned her mom, she was 30 and we had a tragic episode with her and she had to be put down. Needless to say I was devistated. Through a mutual friend we contacted Homeward bound, they took care of my girl and now have arrangements made when the day comes she is to be put in my casket, she will now always be with me. Can't say enough how much I appreciate everything Homeward Bound has done for me, they are so prompt, very professional, and even do follow up visits. I would recommend them to anyone that has a heart pet like I do, to have forever!!!Thank you for taking care of my girl!!
Brenda Lee
They took great care of me and my pet.
Mayra Sanchez
I appreciate everything Homeward Bound Pet Memorial has done for me and my family !!!Thank you so so much!!!
Me D
Very caring and trusting staff.
thunder .kitty
Very professional.
peter pflum
Lots of options!
A. Crespo
I paid for the Standard package. I got back 2 bookmarks that have barely recognizable "paw prints" of my Cole. The same for the "Clay Paws" imprint. I can barely see the print. Oh!! AND...They left my Cole sit there for over a week before they cremated him and his urn was cracked at the bottom! Take your dog or cat somewhere else. Thank GOD I have pictures and videos of my best friend. I hope he forgives me when I see him again for sending his body to this place.
Krystal Gonzalez
I took my husbands n mine babygirl gris to get cremated on the 22 of january. We paid. 250.00 and they told us 5 to 7 days. Here it is 10 days later and still nothing. And ive called everyday this week. And each day its a new excuse and oh we doing it today and etc. Her obit still isnt posted. Im very honestly hurt because gris was my husbands best friend and she meant the world too us. Shes our baby. We tried everything so save her buy it was genetic.we couldnt bare just throwing her away shes family and for a place to say they understand And everything i dont gey why they are giving excuse after excuse.
Kylie Stine
Love this place. I've had 2 snakes cremated and I've had multiple friends that I recommended to have their pets cremated here as well. Colleen is wonderful and I always trust her to take proper care of my pets.
Chrissy Paris
Homeward Bound was very professional, efficient and sympathetic. They did an excellent job helping to create a tangible memory of my dear Daisy. I miss her so much.
Indyanna Chic
They did a wonderful job. Went above and beyond. Was compassionate and empathetic. Also, communicative on every step of the process. Would 100% recommend for this difficult time.
Kimberly Barnett
We were devastated after my sweet Sophie passed away. When I called and inquired about the services available, the staff I spoke with were very kind and patient with me. I will be using their services again when any of my pets pass.
Sam H
Johnny and the staff are amazing. Weβve had six cats cremated at Homeward Bound and we canβt say enough kind things about the level of service we have received. Thank you!
Tracy Nash
Very kind, considerate and professional company. Took great care of our Hailey when she crossed the rainbow bridge. Highly recommend!
Wayne Walker
We were treated with amazing empathy and respect. Highly recommend their services if you should lose your fur baby.
Robert Manus
They took care of my boy really well. I'm glad I took my dog to them. They treat you like family. Thank you again.
Amy Israel
Amanda A
john rosner
Brian Arvidson
DONNA RUST
Roxanne Belisle
Elizabeth BIlleaudeaux
Elizabeth Billeaudeaux
Rick Crisp