Customer Reviews Summary
Flanner Buchanan is praised for its compassionate service and professionalism during difficult times, with many reviewers highlighting the caring nature of the staff and the quality of the facility. However, there are serious concerns regarding the handling of burial plots and maintenance of the grounds, which detracts from the overall positive experience.
Dawn Craig
So strange to give a 5 star review to a place you really never want to visit, but the reality is, we do visit. Flanner Buchanan handled my motherβs funeral and burial. From beginning to end they made the process so simple. The entire staff was great to work with and you can sense they really care about doing their job and treating families with the utmost respect. I thought that was enough, but today, my dad received the nicest text message from the team just checking on him. Above and beyond. While most of my family is buried in Floral Park, I would still highly recommend Flanner Buchanan. Thank you Tim and team for the best experience under the circumstances.
Mark Petrison
I don't know the business details of this place, and I'm not sure I fully comprehend the following culturally or philosophically or religiously or so forth; but you can certainly see the tokens of love and respect aimed at the departed here.
Luna Arawra
This place is the worst. This is not the first time there has been issue with this stone. Also burying others on top of people. I will be calling the news stations Monday morning.
Nancy Ludden
Just wrote up my brother's prepaid funeral plans. Worked with Siobhan and had a relaxed, friendly and helpful experience. She was patient and sensitive with us as we faced some unusual decisions pertaining to our last wishes.