Aarrowood Pet Cemetery, Vernon Township, Illinois

Deeherling Castillo

6 days agoNew

Mislabeled my dog as a cat on the paperwork the day I picked up my dog’s ashes. When I went inside to ask her about it, she said she meant to call me about it and just scribbled over the word “cat” and wrote “dog” over it. Definitely inappropriate and unprofessional. This is a very sensitive subject for others as it just might be another work day for her. Would definitely NOT recommend this place.

Betty Coen

5 months ago

Steven was Godsent to be a part of this cemetery. He has such a great love and compassion for all animals. He has handled the process of cremating and burial of our much loved pets with so much care. He was also very attentive and understanding of our feelings during our time of loss. Steven, you are fulfilling God's plan that he had for you. You are appreciated by many. Thank you

Jillian Hogan

a year ago

Eight days later, I am still in a haze of grief over the unexpected loss of my sweet little girl, Pamela. John and Steve showed me so much patience, consideration, and empathy. I felt as safe as I could, I think, in that moment and situation. I will never forget their kindness.

Kevin Dryman

6 years ago

On August 20, 2018, our beautiful little 91/2 year old Basset girl died very suddenly. Her loss was and is excruciating which was only exacerbated by the, what can only be described as emotional torture, inflicted by Aarrowood Pet Cemetery in Vernon Hills, IL.Out from the building emerged this woman. We told her that we had called and her immediate discussion was of her own health issues. Let’s call her “Wanda” (not her real name). I can give you details on her health issues where as I am certain she could not tell you anything regarding us.I had informed “Wanda” that I would liketo carry our little girl in (she was in a body bag). We have done this every time. There is a kiss & cry room so we can say our last goodbye after we make our arrangements. “Wanda” sent me around back with my car. This has never happened before, but what do we know, we don’t work there and had no reason to ever believe we were going anywhere other than the kiss & cry room. WE WERE SO WRONG!“Wanda” asked my wife to follow her. They passed through the office and into the kiss & cry room. She attempted to turn on the lights but they didn’t work. She then opened a door saying “follow me and watch your step”. Where was she going?? NO NO NO!! Was she imagining this? we just lost our baby girl and she is now standing in the crematorium!! She is looking at the white wheelbarrows with gray plastic bins sitting in them, she is looking at the oven that will burn the body of our little girl, “Wanda” goes to the refrigerator and opens the door to check for room as she is now looking at the bodies of other people’s babies. “Wanda” says that there is room on the bottom and with a “follow me” is now leading me to a back door. She thinks she is hallucinating until “Wanda” walks her past the bone pulverizer. She is going to open the door to let me in and I have NO idea what I’m is in for. I walk into the crematorium and “Wanda” directs me to place our baby in one of the gray plastic bins. This can’t get worse, it does. We open the body bag for our last kiss & cry right there in the crematorium. As we are kissing our baby girl for the last time, “Wanda” walks over and says “let me see her, oh her coloring is beautiful” as she is feeling the fabric of the body bag between her fingers. “Wanda” then instructs me to put the bin that has the body of our baby in the refrigerator. I am a grieving father now carrying the body of our baby and putting her in the refrigerator as I get to look at the bodies of other family’s babies. “Wanda” closes the door and leads us into the office to make the arrangements. Why didn’t we leave at this point? We were consumed in grief and were in total disbelief at what we were experiencing. It was surreal. Our arrangements were made and we picked an urn. “Wanda” proceeds to ask about the “really nice bag” and did we want it. What?? No.We had chosen to have a semi-private cremation. “Wanda” had told us that we may have to wait a little because they would need to wait for other loved ones, but it usually takes a week. This is the same method we have chosen every time.A week goes by and we call for status. There is no answer at Aarrowood so we try the main number at Willow Lawn. “Wanda” informs us that they are still waiting but that it will be done by the end of the week, making it nearly 2 weeks since we brought our little girl in. Not acceptable. We called a different pet crematorium and explained the situation. They were very compassionate and so devastated for us that they offered to waive the pick-up fee and have the cremation done immediately (they were also cheaper). Aarrowood had already cashed our check, there was no turning back.We picked up our little girl for her last ride home on 9/6/2018. I had to check the tag on the cremains to verify that we had received the correct ashes. Naturally, “Wanda” was not there.

Lexi Hoffman

a year ago

I am very appreciative for the staff at both Aarrowood and Willow Lawn. While I couldn't afford burying my best friend here they helped facilitate a fast and cost effective cremation. I am thankful for their services and knowing there are thoughtful and friendly people nearby if these services are needed again.

LC Alexandra

a year ago

Steven Guillen is the most courteous and kind in his position at arrowood and has given me peace knowing that he was the last person that took my two beautiful Maltese in his custody for cremation. God bless you Steven and keep you well. You have been a hero to me and my beautiful doggies.Linda A.Wauconda IL

Kim Tucker

a year ago

Emma recently assisted us with completing the grave markers for our remaining pets buried at Aarrowood. She was very helpful and worked with us to start the process. This is very important to me and Emma made this so much easier. Thank you.

maria guccione

3 years ago

My little girl Chihuahua, Cila, left us Monday...We loved and adored her, as she did us!It was traumatic and our hearts are heavy! We thought we would have her for much longer... We will forever be grateful for Cila’s existence on this earth for the twelves years she was here and now, she will be in Heaven, with our other loved ones! She surely ran to her Grandpa and Uncle without hesitation...as she too was broken hearted when they left.How Beautiful that God would create this Perfectly Gorgeous Creature because He knew we needed her in our family!She brought so much overflowing joy to us and her brother Frankie!♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️She was our little Loyal Sweet Savior! She earned that name in the most courage of ways! We love you Cila!Rest In Peace Beautiful Baby ! Love your MamaArrowood Pet Cemetery helped us to respectfully lay her to rest ....Cila was our Little Princess! We are so thankful for your services !They were very kind and understanding!

eric waggoner

11 months ago

Such a beautiful place.

Jack Wang

6 years ago

I know where my pets eventually will go. Because they loved here.

HallieB

5 years ago

This cemetery used to be run by responsible, caring people, sensitive to clients needs. Not anymore! All they seem to care about is how much money they can get out of you. They use high pressure sales tactics on people who are most vulnerable. Would not recommend this place to anybody!

Jo Mama

5 years ago

I was dissapointed to find the cemetery had no fenece, anyone can come and go as they please, the staff was very insentive to my situation and seemed more interested in my money rarther than the reason why I am there. I chose a different cemetery for my pet.