Customer Reviews Summary
Bi City Pet Cremation Services is highly praised for their compassionate and professional service during a difficult time of pet loss. Many reviews highlight the kindness and understanding shown by Lance and his team, as well as their promptness in handling cremation and returning ashes. Customers appreciate the dignity and respect given to their pets, along with the beautiful urn options available.
Susan Lynn
I am still reeling from the recent loss of my beloved pet/son, and the experience has been one of the most challenging ordeals I have faced. I would like to extend my sincerest gratitude to Bi City Pet Cremation Service….It was crucial to me that my fur baby was treated with the same dignity, respect, and compassion as the rest of my family. I am thoroughly impressed… Lance exhibited exceptional kindness and patience during this difficult period. I highly recommend Bi City Cremation Service, not only for their empathetic and considerate approach but also for their affordability.
Allison Palmer
Lance has taken care of two of my cats. First, my senior cat Butterscotch who died in April 2022. And second, a kitten we adopted in September 2024, who died very suddenly within a week of adopting him. Lance was incredibly kind and compassionate, especially when he understood the financial strain of cremation costs after preparing for a new kitten. He worked with me during that challenging time, and I am beyond grateful.While I hope none of our current pets pass anytime soon, Lance will be the first to call when it happens. They are all very kind and understanding at BiCity Pet and I cannot recommend them enough. Your fur babies will be in good hands here.
Madison Paul
Bi City Pet cremations was absolutely such a blessing! They took the time to go through the whole process with me and for my family knowing that my dog was going to be in excellent care the whole time. I highly recommend Bi City Pets! Thank you so much Lance for your service!
C T
Despite the situation in using the services they were prompt and professional and available even on the weekend. Took care of my pet with ashes and left them with her in confidence. If you must they are definitely highly recommended!!
Susan Lynn
I am still reeling from the recent loss of my beloved pet/son, and the experience has been one of the most challenging ordeals I have faced. I would like to extend my sincerest gratitude to Bi City Pet Cremation Service….It was crucial to me that my fur baby was treated with the same dignity, respect, and compassion as the rest of my family. I am thoroughly impressed… Lance exhibited exceptional kindness and patience during this difficult period. I highly recommend Bi City Cremation Service, not only for their empathetic and considerate approach but also for their affordability.
Allison Palmer
Lance has taken care of two of my cats. First, my senior cat Butterscotch who died in April 2022. And second, a kitten we adopted in September 2024, who died very suddenly within a week of adopting him. Lance was incredibly kind and compassionate, especially when he understood the financial strain of cremation costs after preparing for a new kitten. He worked with me during that challenging time, and I am beyond grateful.While I hope none of our current pets pass anytime soon, Lance will be the first to call when it happens. They are all very kind and understanding at BiCity Pet and I cannot recommend them enough. Your fur babies will be in good hands here.
Madison Paul
Bi City Pet cremations was absolutely such a blessing! They took the time to go through the whole process with me and for my family knowing that my dog was going to be in excellent care the whole time. I highly recommend Bi City Pets! Thank you so much Lance for your service!
C T
Despite the situation in using the services they were prompt and professional and available even on the weekend. Took care of my pet with ashes and left them with her in confidence. If you must they are definitely highly recommended!!
Alexandra Clarke
I love this service! I recently lost my baby rather suddenly and I would absolutely use them again and recommend them to everyone if they lose a pet family member. Last Saturday my baby Xena passed away, she was 7 years old, when I called they were very quick in getting to me and my baby. They were sympathetic and efficient, their service showed compassion and understanding one thing my former vet lacked sorely. I will continue to use them. Thank you for treating my baby with care and like the family member she was to me. Plus they have beautiful containers to put your babies in.
Jakiera Fiveash
My fur baby passed unexpectedly and they made this process of getting him cremated very easy and stress free. I was able to get ahold of the owner and he assisted me with all of my questions and went to pick up my baby within the hour. The men that came to pick him up were very nice in our communication over my ring camera and took the time out to retrieve him from under my patio and were very gentle with him. They did his private cremation and returned him too me the very next day! In the event i have to use cremation services again he will definitely be my first call!
Shalyn Bales
I just want to thank Lance and his staff for their time and dedication in helping my family and I in this difficult time. We lost our baby girl Georgia yesterday and we’re so thankful we were able to find bi-city was open, on a Sunday and made it just in time before closing. The gentleman we met yesterday was very professional, helpful and talked us through the entire process. Lance took the time to call me first this this morning and was able to help me customize our baby’s urn. I will forever be grateful for Lance and his staff. I cannot wait to pick up our sweet baby girl ♥️
Lesley Elizabeth
Thank you so much for taking great care with our Lucy. I appreciate you and all that you do for crazy pet people like us! You are truly a blessing in such hard times!Your speed, kindness, care and concern for not just Lucy, but our family have been unmeasurable.Thank you!
Ginger King
We have used Bi-City multiple times over the years and sadly, twice in the past two months. Lance returned calls and kept me updated on the status of my beloved pets. All interactions were professional and compassionate. I highly recommend Bi-City for anyone considering pet cremation.
Mary Reynolds
Lance and his staff are amazing.. they are professional and respectful.. it's a stressful time and they understand how you feel.. thank you Lance and your staff for taking care of my fur babies..
Kevin Gilder
Honestly there are No words for Lance and his team that can explain how absolutely amazing they are! They were so heartfelt and very helpful with such a distraught situation! So very professional and caring! So great you can definitely openly see the passion they have for their career and I can guarantee you after 2 of my babies I am now a permanent and forever client here! My animals are my kids and they treat them as such! Thank you Thank you Thank you! I can’t say it enough yall are absolutely amazing!!!!
Catherine Barefield
I have never been more pleased with a professional service. Lance and his team Were absolutely amazing and talked me through every step of this process. I am grateful to know that my Izzy girl was in such great hands of wonderful people.
Hannah Holcombe
Bi-City Pet Cremation is an absolute gem in Midland, Georgia. Our experience with them during the loss of our beloved boxer, Lola, was beyond exceptional.The team at Bi-City Pet went above and beyond what we could have ever expected. They showed immense compassion and support during such a difficult time. Not only did they accommodate our after-hours drop-off, staying late to ensure Lola was taken care of, but they also continually checked in on us and prayed for our family throughout the process.Their dedication and empathy didn't stop there. When they learned of our delay to make an extra trip to Midland to collect Lola's remains, they took it upon themselves to offer to deliver her to us. This act of kindness meant the world to us and truly showcased their commitment to their clients.In such a heartbreaking time, Bi-City Pet Cremation provided comfort, support, and exemplary service. We are forever grateful for their kindness and professionalism during our time of need.Thank you, Bi-City Pet, for going above and beyond for our family and for treating Lola with the utmost respect and care.Mr. and Mrs. Adam HolcombePine Mountain, Georgia
frank sheppard
I highly recommend Lance and Bi-City Pet. We have been customers for many years and their customer service is exceptional. At such a difficult time, it is such a comfort to have all the matters that go with losing a pet taken care of. Thanks, Lance!
Chanda Mullican
Our Sweet Magnolia (Maggie) passed away during the early hours of Thanksgiving, we took a chance by calling Bi-City Pet Cremation and the quick response was INCREDIBLE. Even though it was a holiday we were able to quickly get Maggie taken care of. The entire experience was amazing. I highly recommend reaching out to Bi-City if you are in need of compassionate caring people to help you with allowing your pet to rest in peace.
Georgia Rackley
We love Lance and his family at Bi-City! They have took care of my 2 pups that have passed! I recommend them to all! Very affordable, very helpful and understanding! 10/10!
Kirstie Eidson
It's never easy loosing a beloved pet. Mrs. Mickey (I hope I spelled it right) and the rest of the staff were so incredibly understanding, even sitting in the office and talking about our pets. I had to come from Opelika, the drive was worth it. They were so careful with my sweet girl. Thank you again.
Casey Poncini
We lost our 12 year old dog, Ruger, to cancer at the beginning of November. Our vet at Double Churches Animal Clinic recommended Bi-City to me and I'm really glad I took their advice. Lance was incredibly kind and patient with me as we discussed the process of Ruger's cremation. They were also fast and efficient in making a very difficult situation less stress for our family. I would recommend Bi-City to anyone who has to cremate a beloved pet.
Cathy Coverdale
I want to say a big Thank you to Lance and his family for being the kindest and loving people. They know how heartbreaking it is to lose your fur baby and from the day after we lost of Gunner they were there making sure that everything was done to our request. It is truly a blessing that we have people like them to help us to be able to bring our fur baby home.
Steve Hickman
Connie At BiCity Cremation was so caring and compassionate for our loss and did an excellent job for us with MaxPaw prints and Nose prints on paper& Paw prints in plaster
Linda Ann
Very comminucative, exceeded expectations. I would recommend this place to anyone. I was stressing my own self out eith questions and indecisive decisions. They were they patiently and helped me through the process. Very patient with children. And understanding. I would give a 20 starts if I could.
Art Barker
We have used Bi-City Pet Cremation for 10 dogs and we have always been impressed. They are very polite, professional and compassionate.They picked up our little 5 pound Diva this morning and I trust them to take good care of her. We highly recommend them and we will use them whenever we lose another pet.
Ally Holt
I definitely recommend Bi-City Pet Cremation Services for your pet. And also for you b/c of the care and kindness Lance gives to you in your time of loss. I know my doggy was in good hands as soon as I talked to Lance on the phone. Great service.
Janice Nixon
I have used Bi City Pet Cremation Services for 5 of my furbabies and they have always been so caring and compassionate. I lost my furbaby Jonah last week and, as usual, they took great care of her and returned her to me within a few days. I highly recommend Bi City Pet Cremation Services and will continue to use them again in the future. Thank you Bi-City!!
Merricat
When I say I have never had a company be more compassionate over losing a pet and doing everything they could to help me, especially when I had two dogs pass so close together.I cannot recommend this company enough. They were so kind and considerate. I will never ever use another company again.
Janet Magerus
Lance and his team are caring, kind, and understanding. Lance is professional but also treats you like family. I have used them for 3 of my fur babies. I will never go to anyone else.
Stephanie Havican
Lance and Nikki were wonderful! Our beloved dog passed away after 12 years of being part of the family. They worked with me and my husband on a Sunday to have everything taken care of! I strongly recommend using By City if you ever have to go through the loss of a pet. Lance and his team are compassionate, affordable, and responds quickly. They were a God Send!
Jessica Barbush
They were AMAZING & took care of my sweet dog as if he was their own, diesel was our bestfriend for 13 years, while it was a bittersweet moment, Bi City did an AMAZING job making us feel comfortable that they would take care of him. He was returned to us safely & with such kindness. Thank you again Bi City Pets!
Toni Lucas-Hand
Mickey and her team are so amazing! They're caring, compassionate, great communicators and affordable. They treated our fur babies with dignity and respect. They carried out our cremation wishes EXACTLY as we requested and they are solid and trustworthy on individual cremations so you KNOW it's your pet you're getting back. Highly recommend...
Scott McGuire
The staff at Bi City are very professional and care about the people and the pets they are caring for, very professional and companionate on the phone, very knowledgeable about the different items they offer. Handled everything for me, picked up Shiloh at my house and delivered back to our vet. All the items offered and received are very nice. I would recommend Lance and his team to everyone.
Susan Lynn
I am still reeling from the recent loss of my beloved pet/son, and the experience has been one of the most challenging ordeals I have faced. I would like to extend my sincerest gratitude to Bi City Pet Cremation Service….It was crucial to me that my fur baby was treated with the same dignity, respect, and compassion as the rest of my family. I am thoroughly impressed… Lance exhibited exceptional kindness and patience during this difficult period. I highly recommend Bi City Cremation Service, not only for their empathetic and considerate approach but also for their affordability.
Allison Palmer
Lance has taken care of two of my cats. First, my senior cat Butterscotch who died in April 2022. And second, a kitten we adopted in September 2024, who died very suddenly within a week of adopting him. Lance was incredibly kind and compassionate, especially when he understood the financial strain of cremation costs after preparing for a new kitten. He worked with me during that challenging time, and I am beyond grateful.While I hope none of our current pets pass anytime soon, Lance will be the first to call when it happens. They are all very kind and understanding at BiCity Pet and I cannot recommend them enough. Your fur babies will be in good hands here.
Madison Paul
Bi City Pet cremations was absolutely such a blessing! They took the time to go through the whole process with me and for my family knowing that my dog was going to be in excellent care the whole time. I highly recommend Bi City Pets! Thank you so much Lance for your service!
C T
Despite the situation in using the services they were prompt and professional and available even on the weekend. Took care of my pet with ashes and left them with her in confidence. If you must they are definitely highly recommended!!
Alexandra Clarke
I love this service! I recently lost my baby rather suddenly and I would absolutely use them again and recommend them to everyone if they lose a pet family member. Last Saturday my baby Xena passed away, she was 7 years old, when I called they were very quick in getting to me and my baby. They were sympathetic and efficient, their service showed compassion and understanding one thing my former vet lacked sorely. I will continue to use them. Thank you for treating my baby with care and like the family member she was to me. Plus they have beautiful containers to put your babies in.
Jakiera Fiveash
My fur baby passed unexpectedly and they made this process of getting him cremated very easy and stress free. I was able to get ahold of the owner and he assisted me with all of my questions and went to pick up my baby within the hour. The men that came to pick him up were very nice in our communication over my ring camera and took the time out to retrieve him from under my patio and were very gentle with him. They did his private cremation and returned him too me the very next day! In the event i have to use cremation services again he will definitely be my first call!
Shalyn Bales
I just want to thank Lance and his staff for their time and dedication in helping my family and I in this difficult time. We lost our baby girl Georgia yesterday and we’re so thankful we were able to find bi-city was open, on a Sunday and made it just in time before closing. The gentleman we met yesterday was very professional, helpful and talked us through the entire process. Lance took the time to call me first this this morning and was able to help me customize our baby’s urn. I will forever be grateful for Lance and his staff. I cannot wait to pick up our sweet baby girl ♥️
Lesley Elizabeth
Thank you so much for taking great care with our Lucy. I appreciate you and all that you do for crazy pet people like us! You are truly a blessing in such hard times!Your speed, kindness, care and concern for not just Lucy, but our family have been unmeasurable.Thank you!
Ginger King
We have used Bi-City multiple times over the years and sadly, twice in the past two months. Lance returned calls and kept me updated on the status of my beloved pets. All interactions were professional and compassionate. I highly recommend Bi-City for anyone considering pet cremation.
Mary Reynolds
Lance and his staff are amazing.. they are professional and respectful.. it's a stressful time and they understand how you feel.. thank you Lance and your staff for taking care of my fur babies..
Kevin Gilder
Honestly there are No words for Lance and his team that can explain how absolutely amazing they are! They were so heartfelt and very helpful with such a distraught situation! So very professional and caring! So great you can definitely openly see the passion they have for their career and I can guarantee you after 2 of my babies I am now a permanent and forever client here! My animals are my kids and they treat them as such! Thank you Thank you Thank you! I can’t say it enough yall are absolutely amazing!!!!
Catherine Barefield
I have never been more pleased with a professional service. Lance and his team Were absolutely amazing and talked me through every step of this process. I am grateful to know that my Izzy girl was in such great hands of wonderful people.
Hannah Holcombe
Bi-City Pet Cremation is an absolute gem in Midland, Georgia. Our experience with them during the loss of our beloved boxer, Lola, was beyond exceptional.The team at Bi-City Pet went above and beyond what we could have ever expected. They showed immense compassion and support during such a difficult time. Not only did they accommodate our after-hours drop-off, staying late to ensure Lola was taken care of, but they also continually checked in on us and prayed for our family throughout the process.Their dedication and empathy didn't stop there. When they learned of our delay to make an extra trip to Midland to collect Lola's remains, they took it upon themselves to offer to deliver her to us. This act of kindness meant the world to us and truly showcased their commitment to their clients.In such a heartbreaking time, Bi-City Pet Cremation provided comfort, support, and exemplary service. We are forever grateful for their kindness and professionalism during our time of need.Thank you, Bi-City Pet, for going above and beyond for our family and for treating Lola with the utmost respect and care.Mr. and Mrs. Adam HolcombePine Mountain, Georgia
frank sheppard
I highly recommend Lance and Bi-City Pet. We have been customers for many years and their customer service is exceptional. At such a difficult time, it is such a comfort to have all the matters that go with losing a pet taken care of. Thanks, Lance!
Chanda Mullican
Our Sweet Magnolia (Maggie) passed away during the early hours of Thanksgiving, we took a chance by calling Bi-City Pet Cremation and the quick response was INCREDIBLE. Even though it was a holiday we were able to quickly get Maggie taken care of. The entire experience was amazing. I highly recommend reaching out to Bi-City if you are in need of compassionate caring people to help you with allowing your pet to rest in peace.
Georgia Rackley
We love Lance and his family at Bi-City! They have took care of my 2 pups that have passed! I recommend them to all! Very affordable, very helpful and understanding! 10/10!
Kirstie Eidson
It's never easy loosing a beloved pet. Mrs. Mickey (I hope I spelled it right) and the rest of the staff were so incredibly understanding, even sitting in the office and talking about our pets. I had to come from Opelika, the drive was worth it. They were so careful with my sweet girl. Thank you again.
Casey Poncini
We lost our 12 year old dog, Ruger, to cancer at the beginning of November. Our vet at Double Churches Animal Clinic recommended Bi-City to me and I'm really glad I took their advice. Lance was incredibly kind and patient with me as we discussed the process of Ruger's cremation. They were also fast and efficient in making a very difficult situation less stress for our family. I would recommend Bi-City to anyone who has to cremate a beloved pet.
Cathy Coverdale
I want to say a big Thank you to Lance and his family for being the kindest and loving people. They know how heartbreaking it is to lose your fur baby and from the day after we lost of Gunner they were there making sure that everything was done to our request. It is truly a blessing that we have people like them to help us to be able to bring our fur baby home.
Steve Hickman
Connie At BiCity Cremation was so caring and compassionate for our loss and did an excellent job for us with MaxPaw prints and Nose prints on paper& Paw prints in plaster
Shelby Jordan
My fur baby passed recently and my vet office said they use Regency for cremations. I looked them up online and realized they are a facility out of town. I couldn’t stand the idea of my baby being taken that far away and handled by strangers. I googled local crematories and found BiCity. I chose them and they handled my baby with dignity and compassion. I felt much better knowing she was close and cared for. Thank you Lance and team for making the process as easy as possible.
Angel Sierra
Lance and his entire staff continue to deliver caring compassion during difficult times. Loosing a fur baby is never easy, emotionally or with who you will choose for thier afterlife. I've had to make this choice 3 times in the last 7 years and it's comforting to know that Bi-City Cremation has been here for me and my family's needs.
Adam Long (Adam Everett Long)
They’ve displayed compassionate and professional service during a difficult time for me. They made the process smoother than I’d imagined it to be, after losing my best friend, Oscar, of 17 years. I would recommend their service to everyone.
Selena Kirkland
I really appreciate the services of this place they are very understanding about your beloved family pet or your fur baby.I would like the world to know this place they are very reliable to helping you in your hour of sadness ,I really and truly recommend Bi City Pet Cremation Services. They helped me and my husband's first pet when he lost her and very sadly I'm now losing mine thank you so much Bi City Pet cremation services.
Barbara Rabon
Thank you, Bi-City, for your compassion and help during a very painful time. My little Bones suffered with congestive heart failure for 6 years. He crossed the rainbow bridge earlier this year and from picking my little Bones up from the vet to delivering him back to me, everything was done in a compassionate and professional manner. I recommend your services if there is a need.
Nikki Mullins
Bi city are the best. They have cared for my pets and my late mothers pets for many years. They worked with me just recently to cremate my mom's 15 yr old dog Peanut. I lost my mom May of 2022 and cared for her baby until he left us this year. I couldn't have done it without their help. Always friendly and caring service when you are usually heart broken after a loss of your furbaby.
Rene Stephens
I called them not knowing what to do because I've never had a furbaby cremated before. Mr. Lance was so understanding and compassionate for us and our great loss. He could tell how heartbroken I was and how much I wanted this done. He made me feel more at ease and I know my baby Eclipse's body will be in the best hands possible. Her spirit is already running with Daisy. I highly recommend this place for your cremation needs. Please pray for my family.
Anne Vogt
Thank you Lance for helping us with a very emotional and difficult loss. Your immediate attention, respect and actions have given us the comfort and security we needed. I have already referred this emphathetic and dependable business to a colleague who is actively looking for a quality service for her very loved pet/family member. You are in the best of care with Bi-City Pet Cremation.
Odessa Robbins
Everyone at Bi City Pet Cremation treated us like family and made sure our family pet we adored for all 19 and a half years of her life was treated with dignity and respect. I was extremely please with the compassionate and caring service I received and quality products. I highly recommend their services if needed!
Shondra Hogan
Loosing our pet “Major” was a heart breaking experience. Bi-City’s staff was compassionate and caring for him which made the process easier for me and my mother. They came to her home and picked him up and also helped us plan the next steps compassionately and caringly. They also returned him after cremation. I do not know what we would have done without their kind and compassionate service to our loving pet. He was our family! I highly recommend Bi-City Cremation and burial services for all your pet cremation and burial needs. This was our Constant Companion, Major Greer Crenshaw! He left Paw-prints on our heart! Thank you guys Lance and staff from Bi-City Pet Cremation!
Tellas Murrell
Bi-City Pet Cremation provides wonderful services for pet owners who have lost a pet. The business website is easy to follow, and it provides product details and various options for pet owners to decide how to honor the life of their pet. Lance guided me through the process and answered all of my questions. He consistently sent notifications to keep me updated, and he was kind and sincere throughout the whole process. As a result of the great service and communication Lance provided, I recommend Bi-City Pet Cremation Service to anyone who needs a great local company to provide this service for them. I sincerely appreciate Lance and the company for everything they did for my American Cocker Spaniel. My pet was extremely special and a part of the family. I am glad I chose Bi-City Pet Cremation Service to help honor his life. Thank you so much!
Parker Lindsey
I highly recommend Bi City Pet Cremation. I was pleasantly surprised to find out that they would pick up my dog, which was like a part of our family, and deliver her back much faster than I expected. The only thing I had to do was pick out what product I wanted to have her put in, which turn out beautiful! All the staff members were kind and caring. I couldn’t have asked for a better experience in my time of sadness. Highly recommend this company!
sarah riddick
Thank you for your compassion and taking such care of our sweet Lucy. From first inquiry, quick response, and delivery, the staff was on point and could not have been more personable. The beautiful box we chose was a perfect way to keep Lucy close and is lovely on our book shelf.Thank you so much for all you did for our family during a sad time. Your actions and service will not soon be forgotten.
James Whitley
This was my first time cremating a beloved pet, and Bi- City has been kind & compassionate during this very hard process. They are kind, compassionate, understanding & respectful. I highly recommend Bi-City if you're ever in need.
Alayne Gamache
Lance and the team at Bi-City were so compassionate and caring with the loss of our pet. I highly recommend them!
Alison Keys
Our vet works with Bi-city pet cremation so that’s why we used them when our lab died last week. They were so wonderful handling the cremation of our lab. We got her back in a beautiful box within two days. We didn’t deal with them directly but we could tell the care was there. Would definitely use them in the future.
Kathleen Klida
I highly recommend Bi City pet cremation services for your fur babies. Lance and his team are very compassionate and understanding in your time of grief having to say goodbye. I have had to say goodbye to my Porcha & Mailey. But Lance and his team was there to make the process a little easier
Bobbie Martin
I recommend them to anyone who has to make this hard decision about their pet. I had my Buddy for 17 years. He went through alot of things that was life changing to me. He watched my kids grow up and was here for my grandbabies coming into the world. He was our protector, our friend, and we loved him dearly. It was and still is hard knowing my Buddy was called home. I wanted him here with me forever but calling Bi City was the best option for me to respect my Buddy. I now have his ashes with me forever. Bi City was extremely kind and understood my family's pain. They really showed that they cared. They understood to the fullest of what Buddy meant to us. Thank you Bi City.
Walt Cattet
Miki and her team at Bi City were amazing during our families very tough time. Miki was very comforting and talked me through everything I needed to do to make sure our family member would be well taken care of. Thank you very much for the kindness and thoughtfulness and compassion during very rough time
Debbie A
Bi-City Pet Cremation is such a kind and compassionate business. I have used them in the past for all of my beloved fur babies and recommend them for a difficult time as they show such care!!
Linda Ann
Very comminucative, exceeded expectations. I would recommend this place to anyone. I was stressing my own self out eith questions and indecisive decisions. They were they patiently and helped me through the process. Very patient with children. And understanding. I would give a 20 starts if I could.
Art Barker
We have used Bi-City Pet Cremation for 10 dogs and we have always been impressed. They are very polite, professional and compassionate.They picked up our little 5 pound Diva this morning and I trust them to take good care of her. We highly recommend them and we will use them whenever we lose another pet.
Ally Holt
I definitely recommend Bi-City Pet Cremation Services for your pet. And also for you b/c of the care and kindness Lance gives to you in your time of loss. I know my doggy was in good hands as soon as I talked to Lance on the phone. Great service.
Janice Nixon
I have used Bi City Pet Cremation Services for 5 of my furbabies and they have always been so caring and compassionate. I lost my furbaby Jonah last week and, as usual, they took great care of her and returned her to me within a few days. I highly recommend Bi City Pet Cremation Services and will continue to use them again in the future. Thank you Bi-City!!
Merricat
When I say I have never had a company be more compassionate over losing a pet and doing everything they could to help me, especially when I had two dogs pass so close together.I cannot recommend this company enough. They were so kind and considerate. I will never ever use another company again.
Janet Magerus
Lance and his team are caring, kind, and understanding. Lance is professional but also treats you like family. I have used them for 3 of my fur babies. I will never go to anyone else.
Stephanie Havican
Lance and Nikki were wonderful! Our beloved dog passed away after 12 years of being part of the family. They worked with me and my husband on a Sunday to have everything taken care of! I strongly recommend using By City if you ever have to go through the loss of a pet. Lance and his team are compassionate, affordable, and responds quickly. They were a God Send!
Jessica Barbush
They were AMAZING & took care of my sweet dog as if he was their own, diesel was our bestfriend for 13 years, while it was a bittersweet moment, Bi City did an AMAZING job making us feel comfortable that they would take care of him. He was returned to us safely & with such kindness. Thank you again Bi City Pets!
Toni Lucas-Hand
Mickey and her team are so amazing! They're caring, compassionate, great communicators and affordable. They treated our fur babies with dignity and respect. They carried out our cremation wishes EXACTLY as we requested and they are solid and trustworthy on individual cremations so you KNOW it's your pet you're getting back. Highly recommend...
Scott McGuire
The staff at Bi City are very professional and care about the people and the pets they are caring for, very professional and companionate on the phone, very knowledgeable about the different items they offer. Handled everything for me, picked up Shiloh at my house and delivered back to our vet. All the items offered and received are very nice. I would recommend Lance and his team to everyone.
Shelby Jordan
My fur baby passed recently and my vet office said they use Regency for cremations. I looked them up online and realized they are a facility out of town. I couldn’t stand the idea of my baby being taken that far away and handled by strangers. I googled local crematories and found BiCity. I chose them and they handled my baby with dignity and compassion. I felt much better knowing she was close and cared for. Thank you Lance and team for making the process as easy as possible.
Angel Sierra
Lance and his entire staff continue to deliver caring compassion during difficult times. Loosing a fur baby is never easy, emotionally or with who you will choose for thier afterlife. I've had to make this choice 3 times in the last 7 years and it's comforting to know that Bi-City Cremation has been here for me and my family's needs.
Adam Long (Adam Everett Long)
They’ve displayed compassionate and professional service during a difficult time for me. They made the process smoother than I’d imagined it to be, after losing my best friend, Oscar, of 17 years. I would recommend their service to everyone.
Selena Kirkland
I really appreciate the services of this place they are very understanding about your beloved family pet or your fur baby.I would like the world to know this place they are very reliable to helping you in your hour of sadness ,I really and truly recommend Bi City Pet Cremation Services. They helped me and my husband's first pet when he lost her and very sadly I'm now losing mine thank you so much Bi City Pet cremation services.
Barbara Rabon
Thank you, Bi-City, for your compassion and help during a very painful time. My little Bones suffered with congestive heart failure for 6 years. He crossed the rainbow bridge earlier this year and from picking my little Bones up from the vet to delivering him back to me, everything was done in a compassionate and professional manner. I recommend your services if there is a need.
Nikki Mullins
Bi city are the best. They have cared for my pets and my late mothers pets for many years. They worked with me just recently to cremate my mom's 15 yr old dog Peanut. I lost my mom May of 2022 and cared for her baby until he left us this year. I couldn't have done it without their help. Always friendly and caring service when you are usually heart broken after a loss of your furbaby.
Rene Stephens
I called them not knowing what to do because I've never had a furbaby cremated before. Mr. Lance was so understanding and compassionate for us and our great loss. He could tell how heartbroken I was and how much I wanted this done. He made me feel more at ease and I know my baby Eclipse's body will be in the best hands possible. Her spirit is already running with Daisy. I highly recommend this place for your cremation needs. Please pray for my family.
Anne Vogt
Thank you Lance for helping us with a very emotional and difficult loss. Your immediate attention, respect and actions have given us the comfort and security we needed. I have already referred this emphathetic and dependable business to a colleague who is actively looking for a quality service for her very loved pet/family member. You are in the best of care with Bi-City Pet Cremation.
Odessa Robbins
Everyone at Bi City Pet Cremation treated us like family and made sure our family pet we adored for all 19 and a half years of her life was treated with dignity and respect. I was extremely please with the compassionate and caring service I received and quality products. I highly recommend their services if needed!
Shondra Hogan
Loosing our pet “Major” was a heart breaking experience. Bi-City’s staff was compassionate and caring for him which made the process easier for me and my mother. They came to her home and picked him up and also helped us plan the next steps compassionately and caringly. They also returned him after cremation. I do not know what we would have done without their kind and compassionate service to our loving pet. He was our family! I highly recommend Bi-City Cremation and burial services for all your pet cremation and burial needs. This was our Constant Companion, Major Greer Crenshaw! He left Paw-prints on our heart! Thank you guys Lance and staff from Bi-City Pet Cremation!
Katie Berger
Wonderful, caring service. Such a beautiful selection of urns and specialized items. My baby sits next to the bed on my nightstand forever thanks to the great people at Bi City Pet Cremation Services!
Mark-Coleman Curlee (M-Co)
I cannot say enough wonderful things about this business with a HEART! We've been using Bi-City for the past decade, as needed.We live in Alabama & they've always sent someone on the spot to help us. We recently had a sudden passing during the Coronavirus Pandemic and they helped us in ways most businesses wouldn't think to do! Lance, his wife Miki, and Mike are genuinely wonderful people! I cannot recommend this business more highly! The beautiful canisters they use are elegant and are so worthy of display, if so desired.May God continue to Bless this family and this wonderful business!!!***
Christy Gut
Compassionate, caring and honorable. Just a few words to describe our experience with Bi City Pet Cemetery and Crematorium. They treated us like family and made sure our fur baby was treated with dignity and respect. Quality service and products. Highly recommend.
Amanda Hollomon
I recently suddenly lost my baby boy Bullitt at 8 years old. When we called Bi City Pet Cremation we were treated so kindly with such compassion. My Bullitt was taken such good care of and returned to me so quickly. I would certainly recommend Mikki and Lance for any pet family member. Thank you for providing such a precious service for my baby boy Bullitt.
Lisa Franklin
We lost our sweet german shepherd 1.5 weeks ago and bi-city was amazing! They were sympathetic and compassionate towards me as I choked back sobs and explained to me how everything would work. For ordering a custom urn they got him back home to us quicker than they said they would. The urn is beautiful! Thank you!
dillon mott
Our dog Chief passed on Sunday morning. They were compassionate and helpful through this difficult time for my family. By 10am on Sunday Chief was in their hands and returned to us in 3 days. I would highly recommend this business to anybody who is in need of their services.
Ms F
We recently lost our Jack Russell terrier. Our vet recommended Bi City and we were pleased that they did. Her cremation was handled with dignity and the owners were very sympathetic. We will definitely use them again in the future.
Debra Kirkley
I write this review with a broken heart, we lost our Gigi on July 10th, 2020. It was a unexpected event for us, as was the phone call with Lance, I could hear and feel the compassion and respect in his voice, I didn't expect someone on the other end of the phone to be so caring and understanding for a complete stranger but that is exactly what I got. I didn't feel like I was speaking to a company per se but another human being. I will never forget the kindness in his voice as he listened to me cry, just as I will never forget our baby Gigi, she meant the world to us and I feel like Bi City/Lance feels that way about us. Thankful for Bi City and all of their staff.
Karen Cogley-Sturm
I used Bi City when my Boxer passed away in 2014. It was the hardest moment for me loosing my best friend and Bi City made it so much easier offering my beautiful boy back to me in the only way I could have him now. It's been 4 years and thou my heart still hurts with my loss, Bi City is the best for your Best Friends. Thank you Bi City for All that you do for Fur Moms like me...God Bless you all....
Bob Bunting
Excellent customer service. This is a local small business that I was unaware of until I needed their services. They were available for questions at any time. The person who took in our animal treated him as if he had raised him for years. I couldn't have asked for a better care-taker.
Tellas Murrell
Bi-City Pet Cremation provides wonderful services for pet owners who have lost a pet. The business website is easy to follow, and it provides product details and various options for pet owners to decide how to honor the life of their pet. Lance guided me through the process and answered all of my questions. He consistently sent notifications to keep me updated, and he was kind and sincere throughout the whole process. As a result of the great service and communication Lance provided, I recommend Bi-City Pet Cremation Service to anyone who needs a great local company to provide this service for them. I sincerely appreciate Lance and the company for everything they did for my American Cocker Spaniel. My pet was extremely special and a part of the family. I am glad I chose Bi-City Pet Cremation Service to help honor his life. Thank you so much!
Parker Lindsey
I highly recommend Bi City Pet Cremation. I was pleasantly surprised to find out that they would pick up my dog, which was like a part of our family, and deliver her back much faster than I expected. The only thing I had to do was pick out what product I wanted to have her put in, which turn out beautiful! All the staff members were kind and caring. I couldn’t have asked for a better experience in my time of sadness. Highly recommend this company!
sarah riddick
Thank you for your compassion and taking such care of our sweet Lucy. From first inquiry, quick response, and delivery, the staff was on point and could not have been more personable. The beautiful box we chose was a perfect way to keep Lucy close and is lovely on our book shelf.Thank you so much for all you did for our family during a sad time. Your actions and service will not soon be forgotten.
James Whitley
This was my first time cremating a beloved pet, and Bi- City has been kind & compassionate during this very hard process. They are kind, compassionate, understanding & respectful. I highly recommend Bi-City if you're ever in need.
Alayne Gamache
Lance and the team at Bi-City were so compassionate and caring with the loss of our pet. I highly recommend them!
Alison Keys
Our vet works with Bi-city pet cremation so that’s why we used them when our lab died last week. They were so wonderful handling the cremation of our lab. We got her back in a beautiful box within two days. We didn’t deal with them directly but we could tell the care was there. Would definitely use them in the future.
Kathleen Klida
I highly recommend Bi City pet cremation services for your fur babies. Lance and his team are very compassionate and understanding in your time of grief having to say goodbye. I have had to say goodbye to my Porcha & Mailey. But Lance and his team was there to make the process a little easier
Bobbie Martin
I recommend them to anyone who has to make this hard decision about their pet. I had my Buddy for 17 years. He went through alot of things that was life changing to me. He watched my kids grow up and was here for my grandbabies coming into the world. He was our protector, our friend, and we loved him dearly. It was and still is hard knowing my Buddy was called home. I wanted him here with me forever but calling Bi City was the best option for me to respect my Buddy. I now have his ashes with me forever. Bi City was extremely kind and understood my family's pain. They really showed that they cared. They understood to the fullest of what Buddy meant to us. Thank you Bi City.
Walt Cattet
Miki and her team at Bi City were amazing during our families very tough time. Miki was very comforting and talked me through everything I needed to do to make sure our family member would be well taken care of. Thank you very much for the kindness and thoughtfulness and compassion during very rough time
Debbie A
Bi-City Pet Cremation is such a kind and compassionate business. I have used them in the past for all of my beloved fur babies and recommend them for a difficult time as they show such care!!
Donna Morgan
The person who picked up our dog Jake was compassionate and professional. The person who returned Jake to my place of employment 1) did not wear a mask inside a healthcare facility where signs were clearly posted, 2) said nothing to me as he handed our beloved dog of almost 15 years back to me; we made prolonged eye contact and nothing was said; I turned to walk away and over the shoulder the person commented, "I'm sorry about your loss." This was uncomfortable and hurtful, coupled with disrespect for a healthcare facility. This would affect our decision to use this provider again, despite having used them in years past.
Sierra Madrid
They have been absolutely amazing with us and dealing with our furry companions. They have helped us twice now with our fur babies and have made sure to give us the best service and keep us up to date on everything.
Alicia Saeli
I'm so glad I chose Bi City for my pet's cremation. They answered all of my questions and were so compassionate while helping me through the loss of my cat. Their prices are reasonable and have many choices of beautiful memorials and urns. Highly recommend
Marie Morris
These wonderful, compassionate people made this very difficult time so much easier for me. My beloved fur baby was in good, caring hands. I would recommend them to anybody in their time of need.
Kenterill Thomas
They picked my dog up on June 8 2017. It took weeks to get my dog back. You wouldn't bring my dog back to the southside of Columbus where u picked him up I had to give u an uptown address to get my dog back. I paid for a bronze mold his paw in which I never received so I asked for a refund for the bronze paw. You said ok you was going to put the check in the mail and I would receive it next week. That was another lie told to me out of the owners mouth because its been going on 2 weeks and no check. So I called and asked for the address so i can pick up my check only for the man they had call me back to tell me I was threatening him. I was like really I just want 2 come pick up my check without all the run around. Long story short I still haven't got my refund for a service I paid for. PLEASE STAY AWAY FROM THESE PEOPLE THEY ARE A RIP OFF.
Regina Wright
I called over the weekend and was greeted by some of the most wonderful caring people I highly recommend this service they made us feel like our loss was theirs too.thier service is fast and efficient will always use them for my fur babies.
Luke Brown
Very friendly, very supportive, and very reasonably priced. These guys are fantastic. And I highly recommend them. They really came in my time of need and were very comforting throughout the process.
Alejandro rosales
My dog passed away on September 6th. When I called I was told it would be around $130, I asked for fur the first time on the phone and then asked for paw prints too.They didn't cremate my dog until September 11th and didn't give me a piece of fur. My card declined on September 8th and didn't get told anything until I called on September 10th.
Jill M
I knew our Tanner was in good hands. Very kind and respectful of our feelings. Wouldn't want anyone other than Lance and his team for Tanners final care.
Peter Austin
Lance has cremated 2 dogs for us and our Sweetpea passed away last night so he will be taking care of her. You couldn’t ask for a better place to take care of your animals. Thanks for your kindness. Carol and Pete Austin
Katie Berger
Wonderful, caring service. Such a beautiful selection of urns and specialized items. My baby sits next to the bed on my nightstand forever thanks to the great people at Bi City Pet Cremation Services!
Mark-Coleman Curlee (M-Co)
I cannot say enough wonderful things about this business with a HEART! We've been using Bi-City for the past decade, as needed.We live in Alabama & they've always sent someone on the spot to help us. We recently had a sudden passing during the Coronavirus Pandemic and they helped us in ways most businesses wouldn't think to do! Lance, his wife Miki, and Mike are genuinely wonderful people! I cannot recommend this business more highly! The beautiful canisters they use are elegant and are so worthy of display, if so desired.May God continue to Bless this family and this wonderful business!!!***
Christy Gut
Compassionate, caring and honorable. Just a few words to describe our experience with Bi City Pet Cemetery and Crematorium. They treated us like family and made sure our fur baby was treated with dignity and respect. Quality service and products. Highly recommend.
Amanda Hollomon
I recently suddenly lost my baby boy Bullitt at 8 years old. When we called Bi City Pet Cremation we were treated so kindly with such compassion. My Bullitt was taken such good care of and returned to me so quickly. I would certainly recommend Mikki and Lance for any pet family member. Thank you for providing such a precious service for my baby boy Bullitt.
Lisa Franklin
We lost our sweet german shepherd 1.5 weeks ago and bi-city was amazing! They were sympathetic and compassionate towards me as I choked back sobs and explained to me how everything would work. For ordering a custom urn they got him back home to us quicker than they said they would. The urn is beautiful! Thank you!
dillon mott
Our dog Chief passed on Sunday morning. They were compassionate and helpful through this difficult time for my family. By 10am on Sunday Chief was in their hands and returned to us in 3 days. I would highly recommend this business to anybody who is in need of their services.
Ms F
We recently lost our Jack Russell terrier. Our vet recommended Bi City and we were pleased that they did. Her cremation was handled with dignity and the owners were very sympathetic. We will definitely use them again in the future.
Debra Kirkley
I write this review with a broken heart, we lost our Gigi on July 10th, 2020. It was a unexpected event for us, as was the phone call with Lance, I could hear and feel the compassion and respect in his voice, I didn't expect someone on the other end of the phone to be so caring and understanding for a complete stranger but that is exactly what I got. I didn't feel like I was speaking to a company per se but another human being. I will never forget the kindness in his voice as he listened to me cry, just as I will never forget our baby Gigi, she meant the world to us and I feel like Bi City/Lance feels that way about us. Thankful for Bi City and all of their staff.
Karen Cogley-Sturm
I used Bi City when my Boxer passed away in 2014. It was the hardest moment for me loosing my best friend and Bi City made it so much easier offering my beautiful boy back to me in the only way I could have him now. It's been 4 years and thou my heart still hurts with my loss, Bi City is the best for your Best Friends. Thank you Bi City for All that you do for Fur Moms like me...God Bless you all....
Bob Bunting
Excellent customer service. This is a local small business that I was unaware of until I needed their services. They were available for questions at any time. The person who took in our animal treated him as if he had raised him for years. I couldn't have asked for a better care-taker.
Pam Madrid
I recently lost two of my fur babies within 9 days apart. Their compassion was amazing. Their services are wonderful.
,Martha Tubb
Everyone I spoke with during this journey was so very compassionate and kind. They understood my heartbreak and were wonderful. 🙏 I highly recommend them if you need their services.
Emily Hartzog
Could not recommend a better place than this one. My experience was beyond excellent. Super kind, friendly people who knew exactly how to help me through the loss of my fur baby. 💙
Tom Duke
Lance and his crew are compassionate and carrying. I would recommend them to anyone going through loosing a beloved pet.
Jamie Leigh
I will recommend Lance and his crew to all my family and friends. They were very respectful during this hard time.
Chasity Heppard (Chas)
They did a wonderful job with my sweet baby boy didnt have to wait long for his urn either and they are great people super nice 🥰
Robert Denney
I have used them for my last 5 dogs. Excellent service. They respond quickly to to loss of your loved one. Very Sympathetic to your loss.
K.O 904
Great service and staff! The Process is easy and simple . Does Great Work and also Fair Prices . Will be recommending to my family and friends
Anne Todd
They have been so friendly and helpful during this time. Taking extra personal care of our sweet girl!
ashley Pace
BiCity is wonderful. Miki was so kind and compassionate, I wouldn’t use anyone else.
Donna Morgan
The person who picked up our dog Jake was compassionate and professional. The person who returned Jake to my place of employment 1) did not wear a mask inside a healthcare facility where signs were clearly posted, 2) said nothing to me as he handed our beloved dog of almost 15 years back to me; we made prolonged eye contact and nothing was said; I turned to walk away and over the shoulder the person commented, "I'm sorry about your loss." This was uncomfortable and hurtful, coupled with disrespect for a healthcare facility. This would affect our decision to use this provider again, despite having used them in years past.
Sierra Madrid
They have been absolutely amazing with us and dealing with our furry companions. They have helped us twice now with our fur babies and have made sure to give us the best service and keep us up to date on everything.
Alicia Saeli
I'm so glad I chose Bi City for my pet's cremation. They answered all of my questions and were so compassionate while helping me through the loss of my cat. Their prices are reasonable and have many choices of beautiful memorials and urns. Highly recommend
Marie Morris
These wonderful, compassionate people made this very difficult time so much easier for me. My beloved fur baby was in good, caring hands. I would recommend them to anybody in their time of need.
Kenterill Thomas
They picked my dog up on June 8 2017. It took weeks to get my dog back. You wouldn't bring my dog back to the southside of Columbus where u picked him up I had to give u an uptown address to get my dog back. I paid for a bronze mold his paw in which I never received so I asked for a refund for the bronze paw. You said ok you was going to put the check in the mail and I would receive it next week. That was another lie told to me out of the owners mouth because its been going on 2 weeks and no check. So I called and asked for the address so i can pick up my check only for the man they had call me back to tell me I was threatening him. I was like really I just want 2 come pick up my check without all the run around. Long story short I still haven't got my refund for a service I paid for. PLEASE STAY AWAY FROM THESE PEOPLE THEY ARE A RIP OFF.
Regina Wright
I called over the weekend and was greeted by some of the most wonderful caring people I highly recommend this service they made us feel like our loss was theirs too.thier service is fast and efficient will always use them for my fur babies.
Luke Brown
Very friendly, very supportive, and very reasonably priced. These guys are fantastic. And I highly recommend them. They really came in my time of need and were very comforting throughout the process.
Alejandro rosales
My dog passed away on September 6th. When I called I was told it would be around $130, I asked for fur the first time on the phone and then asked for paw prints too.They didn't cremate my dog until September 11th and didn't give me a piece of fur. My card declined on September 8th and didn't get told anything until I called on September 10th.
Jill M
I knew our Tanner was in good hands. Very kind and respectful of our feelings. Wouldn't want anyone other than Lance and his team for Tanners final care.
Peter Austin
Lance has cremated 2 dogs for us and our Sweetpea passed away last night so he will be taking care of her. You couldn’t ask for a better place to take care of your animals. Thanks for your kindness. Carol and Pete Austin
Angel Hardy
Very nice, and professional. They even allowed me to post date a check since I'm on disability. Definitely will be using them again. . .
Angela 5
There r no words to describe how great and wonderful bi-city pet cremation have been to my family, we lost our beloved Kingston and bi city pet cremation did an excellent job and they was very kind, i wanted to say thank you bi-city for everything you guys r the best so 5🌟🌟🌟🌟🌟
Jean Burch
These kind, compassionate people made the loss of my little dog so much more bearable. I recommend them to anyone who needs this kind of service.
Coralie Benford
Lance and his group were great in the care of our sweet isabel would recommend them to anyone
Roger Crist
I highly recommend Bi-City! Very professional and compassionate! Made the whole process easier!
Sonya Barfield
They have cremated my lab and malimute...the couple who runs this facility..has compassion..and love for your pet .I am now on my 3rd..my precious sheltie I have had for 10 and a half yrs..she has battled bladder cancer for 7 months..her body is tired..this is a family member not just a pet..my heart is broken .
Bryant Mayo
Great people. Was very pleased with their service when our family cat passed. Very professional. Highly recommend.
Nicolas Foster
Mr Lance was very nice went out his way for my sad time of loss of my dogI highly recommend his servicesThankyou Mr Lance and staff
Melissa Lacey
Great local company. Very caring and easy to work with. Highly recommend.
Jimmy Woodall
Great customer service and timely return of our beloved Molly. Highly recommend this company.
David Elkins
Used Bi City twice now and they were great.
Starlet Kissam
They are amazing people and show such respect for the animals and loved ones
Greg Gantt
They are not open 24 hours 7 days a week. I called Friday night at 9:00 and was told by the answering service that he stops taking calls at 6:00.
Brandon Rinehart
Very professional. In a time thats hard to deal with they make it easier.
Scott Lacey
Great people. Very easy to work with.
James Sanders
Great service
JB so fly
Very professional
Russell Colwell
Pat Shiver
Belinda McCormick
Pam Madrid
I recently lost two of my fur babies within 9 days apart. Their compassion was amazing. Their services are wonderful.
,Martha Tubb
Everyone I spoke with during this journey was so very compassionate and kind. They understood my heartbreak and were wonderful. 🙏 I highly recommend them if you need their services.
Emily Hartzog
Could not recommend a better place than this one. My experience was beyond excellent. Super kind, friendly people who knew exactly how to help me through the loss of my fur baby. 💙
Tom Duke
Lance and his crew are compassionate and carrying. I would recommend them to anyone going through loosing a beloved pet.
Jamie Leigh
I will recommend Lance and his crew to all my family and friends. They were very respectful during this hard time.
Chasity Heppard (Chas)
They did a wonderful job with my sweet baby boy didnt have to wait long for his urn either and they are great people super nice 🥰
Robert Denney
I have used them for my last 5 dogs. Excellent service. They respond quickly to to loss of your loved one. Very Sympathetic to your loss.
K.O 904
Great service and staff! The Process is easy and simple . Does Great Work and also Fair Prices . Will be recommending to my family and friends
Anne Todd
They have been so friendly and helpful during this time. Taking extra personal care of our sweet girl!
ashley Pace
BiCity is wonderful. Miki was so kind and compassionate, I wouldn’t use anyone else.
Eun Ju Noel Kim
Local Reviews
Charley Farmer