Paradise Kennels, Augusta, Georgia

Vanessa Estrada

a month ago

We boarded our Aussie and Pointer for the very first time and they came back as stellar dogs!! As a military family it’s hard to find boarding that’s trustworthy and capable of taking care of our big anxious boys. We have definitely enjoyed the kind staff, and our dogs loved the facility! We plan on trying training & grooming services next 🫶🏼

Penny Xu

a month ago

I don't usually write reviews, but I feel like I have to in this case. When I picked up my dogs, they smelled of urine, and one of my dogs had feces on her. They have both been sick with diarrhea for several days now since being picked up. They are miserable and so am I. I have spent the last few days trying to get them better and cleaning up after them has been a nightmare. I've had to bathe them everyday. I will never use this facility again.

Tywanna McNeil

3 months ago

Coco Shae’ is a Chow Chow what’s understood doesn’t need explaining ‼️🤣‼️🤣‼️ They sedated her and did the business. Our forever friends. Coco was terrified and they were soooo gentle with us. 🥰🤣🙏

Michele Dougherty

2 months ago

This is only the 2nd time we ever boarded our dog/dogs. The first at a different place was not happy with how our dogs was treated. This time we only boarded one due to her still being a puppy at 8 months old. Paradise took extremely great care of Reina!!! Reina likes to jump fences. I would highly recommend Paradise.

Anitira Hamilton

a week agoNew

I had my two dogs here while I went to New Orleans and when I got back my dogs was so nasty and smelling like urine. They had to change owners because I used them before and I gad a better experience

Heather Satterwhite

7 months ago

We moved here last year, and I can honestly say this is the best kennel I've ever used.It's insanely convenient to schedule, as I've done it online each time.The employees are friendly, and I'm always in and out with drop off and pick up.The first stay, my dog was not up to date on shots, so they agreed to take her over to the vet office next door before kenneling, so I didn't have to worry about making an appointment and getting her there myself before our trip.They've posted and tagged me in photos of my dog while I've been away, offer a variety of options for your pet's stay, and the price is affordable. At other kennels in the past, I've been surprised by extra fees or special food or medicine my dog "needed" while I was away, but that's never happened here.Lastly, when I dropped my dog off today for her third stay, every employee remembered her and the woman who came to take her back immediately got down on the floor to love on her. It made me extremely happy and confident in the establishment. High recommend!

Allison C

6 months ago

I had an excellent experience with Paradise Kennels when my cat died at home. Donavan was kind, thoughtful, and very personable and relatable both on the phone and in person when he came to pick up my pet for cremation. This made the process much more calming and I deeply appreciated it. They were exceptionally timely with the service as well. Recommend to others without hesitation.

Tracie Keasler

a year ago

When we had to put our sweet Rosie to rest Donovan and the team were very helpful with the cremation process. He was there on time to pick up her body and had the cremation done within a couple days. We appreciate the help they gave us during this hard time.

Justin Francis

a year ago

I’ve used Paradise Kennels three times now for boarding my three dogs. Each time I’ve experienced great service from them. The staff does a great job communicating any concerns they’ve had during the dog’s stay. I love the climate controlled environment in their kennels and that each kennel is no contact to help reduce stress while away from home. I have no concerns for future stays with Paradise Kennels!

Evonne

8 months ago

They make and cancel appointments and keep poor records of the appointments. Staff was not pleasant at all. The receptionist is very unprofessional. The website is not credible. From the second time I've booked an appt with grooming there has been nothing but problems getting in. This morning appt was moved from today to June 6th without a call or anything til this morning the day of the appt. Before that appt was cancelled due to a mix up with another dog. I missed the very first appt due to a personal matter. If your time is valuable and you appreciate efficiency then this is not the place for you.

Aisha McGhee-Coleman

a year ago

Great place!!! I take my shorkie poo every once in a while for a weekend break. When I pick him up he’s always super happy and the staff is welcoming and friendly. I also got his haircut and nails cut and that was also a good experience. 10/10, definitely recommend. My dog also goes next door to the hospital for all his needs.

Janis Raynor

5 years ago

My 7 year old rescue 60lb puppy had excellent care for 50 days. She was so happy to be home. Once she discovered her favorite toy, she zoomed around and used her toy like a pillow.

Anna Gonzalez

7 months ago

My family is so thankful for Paradise Kennels. We recently had our cat cremated by Mr.Donavan, who was truly informative and caring throughout the entire process.And although not everyone may wish to witness their beloved pet's cremation, we chose to. After all, it would be the very last time to ever lay our eyes on Graeceon , a most beloved companion.Thankyou so very much.

jennifer marquardt

a year ago

I cannot THANK Paradise Crematory for their professionalism and extreme compassion while dealing with the unexpected loss of our 10 yr old baby, Kujo. Especially so close to closing hours. They not only took care of us so close to closing hours but understood our financial situation and worked w us to provide our preferred final arrangements. Mr.Donovan gave us time to say goodbye and assured us that Kujo’s final arrangements would be carried out. They overall, exceeded our expectations of a typical business. You can tell they care about the people they serve and the animals they care for, MORE, than just making a profit. Something that has been lost by many businesses large n small now days. I strongly recommend Paradise Crematory Services. And I feel comfortable to recommend their Kennel services too considering if they care this much about those lost, I can only imagine how much they care for those still with us. Mine and my family’s Sincerest gratitude to Mr. Donovan and the staff at Paradise. Above five star care.~Jennifer

Gina Weeks

a year ago

I used Paradise Kennels for over 25 years for boarding, grooming and cremation. I have had very positive experiences for all services. I am giving this review as I have actually used their services. I would still be using them but have relocated out of Augusta area.

Chaunie Schmidt

11 months ago

I have had nothingness than a great experience !!! Our first puppy we got 14 months ago. They Re quick to ANSWER or offer tips.we are now awaiting for our 2nd morkie and they comec with everything.So I'm very excited for my baby.We trust paradise so .much I y my dog homeAs for ppl leaving rude remarks how about chatting to them first ??? ZThks world doesn't need any more negativity in it.

Cassie Abshire

a year ago

If I could give this place zero stars, I would. I unexpectedly had to put my Great Dane to sleep and as it wasn’t a planned thing, I had to pick someone quickly to cremate her. I chose Paradise, and I regret it every single day. They took over two weeks to have her ready for pickup, and I order nose and paw prints (additional $40!!). They gave her back to me in TWO PLASTIC URNS. I gave them one dog, and got back two urns. On top of that, the prints are smeared, horribly done, and useless. When I brought up my concerns and my hurt to the employees there, I was told by one woman “Well I didn’t do them” and “Well just buy a bigger urn from Amazon.” I would have expected this company to carry urns big enough for big dogs. That’s not a large ask. They will never see me or my pets again.

Gabriel Rivera

a year ago

Please don't leave your pet in this place. I left mine few months ago and my dog when I picked it up was all dirty and she came super sick. One of my friend also had a bad experience with a reuse diaper, they never took it off and when the dog was picked up it was all nasty. If you care of your pet, this is not the place. My dog name was Zoe just in case they want to look for the record.

mjen715733

11 months ago

This is the place to go, I used them for boarding and while my pet was there I had my pet groomed which was long overdue. They did a wonderful job in making my experience with paradise kennels and enjoyable one. Thanks

Qiana Thomas

a year ago

Our Chase has been going to Paradise Kennels since he was 8 weeks old. He is now 3 years old and gets just as excited to visit (like seeing old friends). We have used them for boarding and grooming and I have always felt comfortable knowing that he’s in great hands.

Vanessa Estrada

a month ago

We boarded our Aussie and Pointer for the very first time and they came back as stellar dogs!! As a military family it’s hard to find boarding that’s trustworthy and capable of taking care of our big anxious boys. We have definitely enjoyed the kind staff, and our dogs loved the facility! We plan on trying training & grooming services next 🫶🏼

Penny Xu

a month ago

I don't usually write reviews, but I feel like I have to in this case. When I picked up my dogs, they smelled of urine, and one of my dogs had feces on her. They have both been sick with diarrhea for several days now since being picked up. They are miserable and so am I. I have spent the last few days trying to get them better and cleaning up after them has been a nightmare. I've had to bathe them everyday. I will never use this facility again.

Tywanna McNeil

3 months ago

Coco Shae’ is a Chow Chow what’s understood doesn’t need explaining ‼️🤣‼️🤣‼️ They sedated her and did the business. Our forever friends. Coco was terrified and they were soooo gentle with us. 🥰🤣🙏

Michele Dougherty

2 months ago

This is only the 2nd time we ever boarded our dog/dogs. The first at a different place was not happy with how our dogs was treated. This time we only boarded one due to her still being a puppy at 8 months old. Paradise took extremely great care of Reina!!! Reina likes to jump fences. I would highly recommend Paradise.

Anitira Hamilton

a week agoNew

I had my two dogs here while I went to New Orleans and when I got back my dogs was so nasty and smelling like urine. They had to change owners because I used them before and I gad a better experience

Heather Satterwhite

7 months ago

We moved here last year, and I can honestly say this is the best kennel I've ever used.It's insanely convenient to schedule, as I've done it online each time.The employees are friendly, and I'm always in and out with drop off and pick up.The first stay, my dog was not up to date on shots, so they agreed to take her over to the vet office next door before kenneling, so I didn't have to worry about making an appointment and getting her there myself before our trip.They've posted and tagged me in photos of my dog while I've been away, offer a variety of options for your pet's stay, and the price is affordable. At other kennels in the past, I've been surprised by extra fees or special food or medicine my dog "needed" while I was away, but that's never happened here.Lastly, when I dropped my dog off today for her third stay, every employee remembered her and the woman who came to take her back immediately got down on the floor to love on her. It made me extremely happy and confident in the establishment. High recommend!

Allison C

6 months ago

I had an excellent experience with Paradise Kennels when my cat died at home. Donavan was kind, thoughtful, and very personable and relatable both on the phone and in person when he came to pick up my pet for cremation. This made the process much more calming and I deeply appreciated it. They were exceptionally timely with the service as well. Recommend to others without hesitation.

Tracie Keasler

a year ago

When we had to put our sweet Rosie to rest Donovan and the team were very helpful with the cremation process. He was there on time to pick up her body and had the cremation done within a couple days. We appreciate the help they gave us during this hard time.

Justin Francis

a year ago

I’ve used Paradise Kennels three times now for boarding my three dogs. Each time I’ve experienced great service from them. The staff does a great job communicating any concerns they’ve had during the dog’s stay. I love the climate controlled environment in their kennels and that each kennel is no contact to help reduce stress while away from home. I have no concerns for future stays with Paradise Kennels!

Evonne

8 months ago

They make and cancel appointments and keep poor records of the appointments. Staff was not pleasant at all. The receptionist is very unprofessional. The website is not credible. From the second time I've booked an appt with grooming there has been nothing but problems getting in. This morning appt was moved from today to June 6th without a call or anything til this morning the day of the appt. Before that appt was cancelled due to a mix up with another dog. I missed the very first appt due to a personal matter. If your time is valuable and you appreciate efficiency then this is not the place for you.

Kellie Balbag

a year ago

The staff was very professional and kind when we dropped off Panda for cremation. They didn't rush us at all. They explained everything that would take place and how we would receive him back. I was very please with how we received our poodle, the certificate and the paw print. Selling the lock of hair I had asked for made me cry. Donovan took very good care of our baby! Would recommend their cremation services to anyone.

Debbie Davis

5 years ago

I had my 2 year old Shih Tzu, Sadie, groomed today. Ansley was her stylist. Didn't she do.a great job!

Charlie Howell

a year ago

We have brought our rescue german Sheppard to paradise ever since we got here last year. The staff are always friendly and very knowledgeable. We picked up her today 6-17-2023 and she was happy and thy ever put a bandana on her made her look even more adorableIf your looking for the best kennel is the Csra you have found it.

Jenny Hicks

a year ago

If I could give negative stars I would!!!!! Ever since they decided to fire a handful of people the service has gone DOWNHILL my baby developed a rash from dirty clippers, they footed the bill and cost of med yes so I would give 1 last chance less than a week from my furbabys grooming she is developing another ans Jennifer calls herself arguing and yelling at me about it WILL NEVER RETURN!!!

Kamry Stephens

a year ago

I took my beloved cat that I’ve had since 2008 to be cremated here and they were amazing. I was able to bring her after hours for drop off and they had her ready to come home the very next day. They were so compassionate and caring, I don’t think I can say enough about how great they are.

Michele Vega

a year ago

Disappointed to say the least. I used their crematory services when my little ratty passed. When I dropped him off Donovan was more than helpful and greatly explained the process and what to expect. I filled out the form with my rats name and everything was fine. I when I picked up his remains his name was misspelled not only on the death certificate but the paw print as well! This is a careless mistake that was 100% avoidable.I called Paradise kennels and asked if I can get another certificate. They where apologetic and said of course. I dropped off the certificate Friday 4/7/23 and was told I’d get a call back the following Monday. It’s now 4/19/23 and I’ve yet to get any call. I called last Wednesday and was put on hold then hung up on. This is unprofessional and careless. If they’re this careless about typing I’d never entrust them with my pets.04/21/23 update: I went in to pick up the corrected certificate and unsurprisingly the certificate was misspelled AGAIN. I asked them to pull up the original form I filled out when I had dropped off my deceased pet and to copy what is written on that form. This is careless and unacceptable.

Pamela Houck

2 years ago

Sept 12. This is the worst customer service I have ever experienced in my life, Heather who works front desk is rude and disrespectful. She definitely lacks customer service skills.I dropped off my dog saying give her what she always gets, but pick her up and no cut. We have been going here for 3 years and my dog always receives the same cut.When my dog comes out today she only has bathe and brush for $120.00. And took all day ……definitely not the service I requested. I can give a bath and brush.Heather argued for 30 minutes on how she’s right on dog service , when all she had to do was check my dog’s records on her past services, and have her cut fixed. However, there was no apology whatsoever.I have requested a call to me from the owner. I hope I receive one, and I hope Heather gets the customer service training that she needs.

Justin Owens

2 years ago

Terrible customer service. I made a last minute reservation for my pet because I finally got the go ahead to visit very ill family members. I got last minute orders, now I am moving out of country, so I had to cancel this reservation within 48 hours of booking it. The cancellation policy states that you need 8 days prior to your stay to cancel to be eligible for a full refund on our $100 deposit . I am aware of this, but due to the fact that this reservation was made within 36 hours of the stay I thought something could be worked out. The management team, however, doesn't care. They offered a $50 credit with them, but this does nothing to appease the situation as I am moving out of country very shortly. This place does not offer any flexibility. It makes me feel like they care more about the money than your actual pets, based on other reviews here. I personally do not recommend as there are multiple other kennels in the area that offer similar rates, but better customer care.

Peggy Baker

3 years ago

I have left my 2 dogs there a few times for boarding. They felt comfortable going back with the staff and were happy and healthy, and not to mention so excited to see us.I did see a woman leave a review that her pets are house trained and would not go in the kennel. Mine are the same, but I can tell one of them held it for quite a while. When she got home she pottied both several times. She was fine and survived. It’s not Paradise Kennels fault. I would never blame them. My girl could have went if she really had tooThis saying. I would definitely keep using this place and would recommend it to others.

Tracy Richardson

3 years ago

The staff are very friendly, and professional if they don’t have the answer they will get it for you. They also show affection to your animal as if they truly care. The only complaint I have is the vet there has a not so warm and fuzzy personality which I feel could turn people away. At first I thought maybe it was use because we have a older dog that he had to muzzle because she shows her teeth and yes I totally understand that but I told him way. She had recently been run over by a car and spent weeks in and out of the animal hospital in North Carolina . She is just scared and probably always will be. He has never tried saying here name or tried just talking to her. That’s not all we also have a Yorkie that’s as sweet as sweet can be and the Veterinarian there doesn’t talk to or treat him any different. Both My husband and I noticed how cold this vet was. But don’t get me wrong he has always diagnosed both our pets correctly and right on with any issues. Their also a little pricey on some services, but I think all vets are over priced because they know we love our pets and have no choice but to pay.

Aisha McGhee-Coleman

a year ago

Great place!!! I take my shorkie poo every once in a while for a weekend break. When I pick him up he’s always super happy and the staff is welcoming and friendly. I also got his haircut and nails cut and that was also a good experience. 10/10, definitely recommend. My dog also goes next door to the hospital for all his needs.

Janis Raynor

5 years ago

My 7 year old rescue 60lb puppy had excellent care for 50 days. She was so happy to be home. Once she discovered her favorite toy, she zoomed around and used her toy like a pillow.

Anna Gonzalez

7 months ago

My family is so thankful for Paradise Kennels. We recently had our cat cremated by Mr.Donavan, who was truly informative and caring throughout the entire process.And although not everyone may wish to witness their beloved pet's cremation, we chose to. After all, it would be the very last time to ever lay our eyes on Graeceon , a most beloved companion.Thankyou so very much.

jennifer marquardt

a year ago

I cannot THANK Paradise Crematory for their professionalism and extreme compassion while dealing with the unexpected loss of our 10 yr old baby, Kujo. Especially so close to closing hours. They not only took care of us so close to closing hours but understood our financial situation and worked w us to provide our preferred final arrangements. Mr.Donovan gave us time to say goodbye and assured us that Kujo’s final arrangements would be carried out. They overall, exceeded our expectations of a typical business. You can tell they care about the people they serve and the animals they care for, MORE, than just making a profit. Something that has been lost by many businesses large n small now days. I strongly recommend Paradise Crematory Services. And I feel comfortable to recommend their Kennel services too considering if they care this much about those lost, I can only imagine how much they care for those still with us. Mine and my family’s Sincerest gratitude to Mr. Donovan and the staff at Paradise. Above five star care.~Jennifer

Gina Weeks

a year ago

I used Paradise Kennels for over 25 years for boarding, grooming and cremation. I have had very positive experiences for all services. I am giving this review as I have actually used their services. I would still be using them but have relocated out of Augusta area.

Chaunie Schmidt

11 months ago

I have had nothingness than a great experience !!! Our first puppy we got 14 months ago. They Re quick to ANSWER or offer tips.we are now awaiting for our 2nd morkie and they comec with everything.So I'm very excited for my baby.We trust paradise so .much I y my dog homeAs for ppl leaving rude remarks how about chatting to them first ??? ZThks world doesn't need any more negativity in it.

Cassie Abshire

a year ago

If I could give this place zero stars, I would. I unexpectedly had to put my Great Dane to sleep and as it wasn’t a planned thing, I had to pick someone quickly to cremate her. I chose Paradise, and I regret it every single day. They took over two weeks to have her ready for pickup, and I order nose and paw prints (additional $40!!). They gave her back to me in TWO PLASTIC URNS. I gave them one dog, and got back two urns. On top of that, the prints are smeared, horribly done, and useless. When I brought up my concerns and my hurt to the employees there, I was told by one woman “Well I didn’t do them” and “Well just buy a bigger urn from Amazon.” I would have expected this company to carry urns big enough for big dogs. That’s not a large ask. They will never see me or my pets again.

Gabriel Rivera

a year ago

Please don't leave your pet in this place. I left mine few months ago and my dog when I picked it up was all dirty and she came super sick. One of my friend also had a bad experience with a reuse diaper, they never took it off and when the dog was picked up it was all nasty. If you care of your pet, this is not the place. My dog name was Zoe just in case they want to look for the record.

mjen715733

11 months ago

This is the place to go, I used them for boarding and while my pet was there I had my pet groomed which was long overdue. They did a wonderful job in making my experience with paradise kennels and enjoyable one. Thanks

Qiana Thomas

a year ago

Our Chase has been going to Paradise Kennels since he was 8 weeks old. He is now 3 years old and gets just as excited to visit (like seeing old friends). We have used them for boarding and grooming and I have always felt comfortable knowing that he’s in great hands.

Mackenzie Owens

2 years ago

Do not book if you appreciate flexibility of stay for your pet. I booked this reservation 2 days before my cat was supposed to stay. The next day due to extreme circumstances I had to cancel. Upon paying the deposit I was not informed that they have a rigid cancellation policy. I was looking forward to utilizing this kennel for my cat, and this seems like a decent place for him, but the customer service and empathy is lacking from management. Long story short I'm paying $100 for a stay that didn't happen. They offered to credit my account $50, but that doesn't do me any good as I am leaving the country shortly. Stay away if any of this situation might apply to you.

Julie Cheek

5 years ago

Paradise took great care of our two dogs for a week. This was the first time our shy pups have been kenneled and I was nervous about how they’d do, but the staff at Paradise are pros! Super friendly staff and they seemed to have no problem handling my very anxious dogs. They sent my fur babies home happy, shiny, and smelling amazing! Highly recommend!

Lindsay Wheeler

8 years ago

The staff is very friendly, my dogs stayed here for about nine days while we visited family. They seem to have enjoyed themselves. One of my dogs has separation anxiety, so they probably didn't like her very much, but my boxer puppy seemed to really like the people there. I definitely recommend them, and if we have to board the pups again, I am calling them first.

Erin Purdy

5 years ago

We board our dogs here all the time and have had nothing but great experiences. Our dogs are rescues and a bit “high maintenance”, but the staff here is very accepting and always seem happy to see them. One of our dogs has severe separation anxiety and crate anxiety, but even he does not ever seem to mind being dropped off here! They have always been very accommodating and in some cases have gone well above and beyond.

Matthew McReynolds

8 years ago

Best place around. They are the only ones that I trust grooming my dog that is a senior with heart and eye issues. I used to take him to Petsmart, but with him having a stage 5/6 heart murmur, they honestly recommended Paradise. They are able to take their time with him. I like the fact that they have a veterinary clinic on the premises. The staff are always very warm and friendly and they love him. They have set the standard for what I'm looking for when I move back home.Thank you everyone that has taking care of him. I am very grateful.Matt and "Frank"

Erin Gilaxon

4 years ago

I take my husky and German shepherd here for grooming every few months and they just ALWAYS do such a great job. They come back so soft, smell wonderful and are probably 5 lbs lighter from all the deshedding. My German shepherd is also an anxious wreck anytime we leave the house but seems to be happy here and like the employees. I board here as well and they allow my dogs to stay in the same room together.

Cayla M

3 years ago

My puppy is not going back to Paradise for grooming. This is the THIRD time they have done something that I did not like. I took him at 9 o’clock this morning to get groomed they told me he wouldn’t be ready until 3pm so I went home to get food because he already had not eaten that morning. I just picked him up and I check his food and I see they did not even give him the food that I brought the bag is still full just as it was when I took it to them. I had other issues when I boarded him they did not give him his medicine and another issue when the person I requested to groom him had someone else groom him. I informed them of the issue and told them the extra charges did not make sense I was told they weren’t even that expensive. The staff is rude and talks poorly about the customers and their animals, I have actually heard them talking about a certain customer when I was checking in. They are rude and could care less about our pets. They deserve a 0 and better staff.

Laura Moran

5 years ago

We had a really terrible experience with a former groomer and found paradise kennels and couldn’t be more thrilled. It would appear that the previous place wasn’t very gentle or patient with my furbaby but the groomer at paradise was. Not only did they communicate with us about how my dog did, but they were kind it was just a night and day experience for us. My dogs both seemed happier after pick up than they ever were at the previous place and we are just so thankful we found this groomer!!

S. Davis

5 years ago

All of the reviews seemed good and the people were friendly so I gave it a shot. Unfortunately I was not happy when I picked my dogs up after a week of boarding. They were both covered in pee and wreaked. Their beds were wet with pee and poop. I'm glad I declined the grooming before pick up (they were groomed elsewhere before drop off) because it allowed me to see how unkempt my babies were. I got them home and immediately bathed them and washed their beds. Never, ever going back. I truly don't understand the rave reviews.

Tiffany Lampley

2 years ago

I left my dog (6 months old) Chester here while we went on a mini vacation and he acted like he didn’t want to leave to go back home. They took great care of him and I know he had a great time! Thank you Paradise Kennels for taking such great care of my boy - we will definitely use you all again in the future.

Kellie Balbag

a year ago

The staff was very professional and kind when we dropped off Panda for cremation. They didn't rush us at all. They explained everything that would take place and how we would receive him back. I was very please with how we received our poodle, the certificate and the paw print. Selling the lock of hair I had asked for made me cry. Donovan took very good care of our baby! Would recommend their cremation services to anyone.

Debbie Davis

5 years ago

I had my 2 year old Shih Tzu, Sadie, groomed today. Ansley was her stylist. Didn't she do.a great job!

Charlie Howell

a year ago

We have brought our rescue german Sheppard to paradise ever since we got here last year. The staff are always friendly and very knowledgeable. We picked up her today 6-17-2023 and she was happy and thy ever put a bandana on her made her look even more adorableIf your looking for the best kennel is the Csra you have found it.

Jenny Hicks

a year ago

If I could give negative stars I would!!!!! Ever since they decided to fire a handful of people the service has gone DOWNHILL my baby developed a rash from dirty clippers, they footed the bill and cost of med yes so I would give 1 last chance less than a week from my furbabys grooming she is developing another ans Jennifer calls herself arguing and yelling at me about it WILL NEVER RETURN!!!

Kamry Stephens

a year ago

I took my beloved cat that I’ve had since 2008 to be cremated here and they were amazing. I was able to bring her after hours for drop off and they had her ready to come home the very next day. They were so compassionate and caring, I don’t think I can say enough about how great they are.

Michele Vega

a year ago

Disappointed to say the least. I used their crematory services when my little ratty passed. When I dropped him off Donovan was more than helpful and greatly explained the process and what to expect. I filled out the form with my rats name and everything was fine. I when I picked up his remains his name was misspelled not only on the death certificate but the paw print as well! This is a careless mistake that was 100% avoidable.I called Paradise kennels and asked if I can get another certificate. They where apologetic and said of course. I dropped off the certificate Friday 4/7/23 and was told I’d get a call back the following Monday. It’s now 4/19/23 and I’ve yet to get any call. I called last Wednesday and was put on hold then hung up on. This is unprofessional and careless. If they’re this careless about typing I’d never entrust them with my pets.04/21/23 update: I went in to pick up the corrected certificate and unsurprisingly the certificate was misspelled AGAIN. I asked them to pull up the original form I filled out when I had dropped off my deceased pet and to copy what is written on that form. This is careless and unacceptable.

Pamela Houck

2 years ago

Sept 12. This is the worst customer service I have ever experienced in my life, Heather who works front desk is rude and disrespectful. She definitely lacks customer service skills.I dropped off my dog saying give her what she always gets, but pick her up and no cut. We have been going here for 3 years and my dog always receives the same cut.When my dog comes out today she only has bathe and brush for $120.00. And took all day ……definitely not the service I requested. I can give a bath and brush.Heather argued for 30 minutes on how she’s right on dog service , when all she had to do was check my dog’s records on her past services, and have her cut fixed. However, there was no apology whatsoever.I have requested a call to me from the owner. I hope I receive one, and I hope Heather gets the customer service training that she needs.

Justin Owens

2 years ago

Terrible customer service. I made a last minute reservation for my pet because I finally got the go ahead to visit very ill family members. I got last minute orders, now I am moving out of country, so I had to cancel this reservation within 48 hours of booking it. The cancellation policy states that you need 8 days prior to your stay to cancel to be eligible for a full refund on our $100 deposit . I am aware of this, but due to the fact that this reservation was made within 36 hours of the stay I thought something could be worked out. The management team, however, doesn't care. They offered a $50 credit with them, but this does nothing to appease the situation as I am moving out of country very shortly. This place does not offer any flexibility. It makes me feel like they care more about the money than your actual pets, based on other reviews here. I personally do not recommend as there are multiple other kennels in the area that offer similar rates, but better customer care.

Peggy Baker

3 years ago

I have left my 2 dogs there a few times for boarding. They felt comfortable going back with the staff and were happy and healthy, and not to mention so excited to see us.I did see a woman leave a review that her pets are house trained and would not go in the kennel. Mine are the same, but I can tell one of them held it for quite a while. When she got home she pottied both several times. She was fine and survived. It’s not Paradise Kennels fault. I would never blame them. My girl could have went if she really had tooThis saying. I would definitely keep using this place and would recommend it to others.

Tracy Richardson

3 years ago

The staff are very friendly, and professional if they don’t have the answer they will get it for you. They also show affection to your animal as if they truly care. The only complaint I have is the vet there has a not so warm and fuzzy personality which I feel could turn people away. At first I thought maybe it was use because we have a older dog that he had to muzzle because she shows her teeth and yes I totally understand that but I told him way. She had recently been run over by a car and spent weeks in and out of the animal hospital in North Carolina . She is just scared and probably always will be. He has never tried saying here name or tried just talking to her. That’s not all we also have a Yorkie that’s as sweet as sweet can be and the Veterinarian there doesn’t talk to or treat him any different. Both My husband and I noticed how cold this vet was. But don’t get me wrong he has always diagnosed both our pets correctly and right on with any issues. Their also a little pricey on some services, but I think all vets are over priced because they know we love our pets and have no choice but to pay.

John

3 years ago

Paradise Kennel has been our preferred Groomer for about 30 years. We have tried a few other places over the years, but no one has ever been as good or as consistent. They have a very professional staff. they only think I would say is if you need an appointment on a weekend don't wait it till the last minute because they are very busyPositive Responsiveness, Reliability, Quality, Professionalism …More

Karen

a year ago

I don’t trust the staff at paradise kennels. I picked my girls up today after a 5 day stay and they failed to inform me that one of my girls was having diarrea. I received their blankets soiled with feces and she’s refusing to eat anything. I wouldn’t bring them back.

K Lowe

2 years ago

I have been coming to this location for almost my whole life- as a child my father brought our family dog here and as an adult bring my own dog.The customer service here is always an issue for me personally but I stay because of the history my family has had with the company. I admittedly have a hyper active dog I understand this but every time she has a stay or grooming appointment there are always so many negative comments to me directly. “She is crazy” is what the young lady said to me today. No hello how are you doing she just handed me the leash and yelled out “She is crazy!”. Now I understand my dog is hyper but she isn’t aggressive, no “bad” behaviors - just VERY ENERGETIC-never any isolated incidents that have been reported to me ever while she is under their care…so the rude comments should be taken care of by management. My dog isn’t crazy, my dog is hyper and you should be used to hyper active dogs since you are employed at a dog grooming/ boarding establishment. Unfortunately this isn’t my first experience with rude behavior from staff. I work in marketing for a major company so by the looks of other reviews before mine I can see the areas of opportunity are vast. My advice- save your petty complaints, paying customers are highly offended and will take their business elsewhere. Dog groomers are easy to find in this area.

Vickey Thomas

5 years ago

I went on a vacation out of the states and needed a home for my girls. This was their first stay in a kennel and I am very pleased. My four legged babies were so happy and healthy upon my return. Their stay was 10 days and the staff took very good care of them. Thanks Pet Paradise, this will be their home away from home.Vickey

Mike Orr

6 years ago

Very friendly and helpful staff. Their facilities are clean and the kennels are sized correctly. They ask if you want your pet washed prior to pickup (for a charge of course), which is awesome. They are my go-to kennel. Definitely recommend.

Robin Huey-Boynton

7 months ago

Friendly, caring staff, very affordable boarding option for our 2 spoiled kitties. Great job guys, 2 paws up !!

Kellie Hatfield

6 years ago

They are by far the best groomers in Augusta. They are professional, courteous and timely. the cost of service is a fair price.my dog truly enjoys going for his appointment. Should you need grooming services they are the ones to call.

Paul Pelletier

8 years ago

Great place and great people. We left our Standard Schnauzer there during Masters week and had him groomed as well. He is looking better now than he ever has, post grooming, and we will definitely be going back! Thank you everyone there for taking such great care of our boy!

Heidi M. M. Sweeney

4 years ago

My Sophia passed away unexpectedly yesterday afternoon about 5:10. I rushed home and phoned them on the way to ask about cremation services. They were closing for the day but said to bring her on over, which we did. Donovan was very kind and compassionate about the entire process and called us back within a couple of hours to retrieve her. Donovan [provided the utmost in customer service and I would recommend them for all of your pet needs. 5 STARS!! Thank you so much for all that you did for us and our fur baby Sophia. WE are extremely grateful.Heidi & Shawn

Tiffany Poole

3 years ago

Paradise is amazing! My pup won’t let anyone use a Dremel on his nails, but the staff at Paradise made it happen without a struggle! They are able to squeeze us in on short notice for nail trims, and the staff could not be nicer!

Mackenzie Owens

2 years ago

Do not book if you appreciate flexibility of stay for your pet. I booked this reservation 2 days before my cat was supposed to stay. The next day due to extreme circumstances I had to cancel. Upon paying the deposit I was not informed that they have a rigid cancellation policy. I was looking forward to utilizing this kennel for my cat, and this seems like a decent place for him, but the customer service and empathy is lacking from management. Long story short I'm paying $100 for a stay that didn't happen. They offered to credit my account $50, but that doesn't do me any good as I am leaving the country shortly. Stay away if any of this situation might apply to you.

Julie Cheek

5 years ago

Paradise took great care of our two dogs for a week. This was the first time our shy pups have been kenneled and I was nervous about how they’d do, but the staff at Paradise are pros! Super friendly staff and they seemed to have no problem handling my very anxious dogs. They sent my fur babies home happy, shiny, and smelling amazing! Highly recommend!

Lindsay Wheeler

8 years ago

The staff is very friendly, my dogs stayed here for about nine days while we visited family. They seem to have enjoyed themselves. One of my dogs has separation anxiety, so they probably didn't like her very much, but my boxer puppy seemed to really like the people there. I definitely recommend them, and if we have to board the pups again, I am calling them first.

Erin Purdy

5 years ago

We board our dogs here all the time and have had nothing but great experiences. Our dogs are rescues and a bit “high maintenance”, but the staff here is very accepting and always seem happy to see them. One of our dogs has severe separation anxiety and crate anxiety, but even he does not ever seem to mind being dropped off here! They have always been very accommodating and in some cases have gone well above and beyond.

Matthew McReynolds

8 years ago

Best place around. They are the only ones that I trust grooming my dog that is a senior with heart and eye issues. I used to take him to Petsmart, but with him having a stage 5/6 heart murmur, they honestly recommended Paradise. They are able to take their time with him. I like the fact that they have a veterinary clinic on the premises. The staff are always very warm and friendly and they love him. They have set the standard for what I'm looking for when I move back home.Thank you everyone that has taking care of him. I am very grateful.Matt and "Frank"

Erin Gilaxon

4 years ago

I take my husky and German shepherd here for grooming every few months and they just ALWAYS do such a great job. They come back so soft, smell wonderful and are probably 5 lbs lighter from all the deshedding. My German shepherd is also an anxious wreck anytime we leave the house but seems to be happy here and like the employees. I board here as well and they allow my dogs to stay in the same room together.

Cayla M

3 years ago

My puppy is not going back to Paradise for grooming. This is the THIRD time they have done something that I did not like. I took him at 9 o’clock this morning to get groomed they told me he wouldn’t be ready until 3pm so I went home to get food because he already had not eaten that morning. I just picked him up and I check his food and I see they did not even give him the food that I brought the bag is still full just as it was when I took it to them. I had other issues when I boarded him they did not give him his medicine and another issue when the person I requested to groom him had someone else groom him. I informed them of the issue and told them the extra charges did not make sense I was told they weren’t even that expensive. The staff is rude and talks poorly about the customers and their animals, I have actually heard them talking about a certain customer when I was checking in. They are rude and could care less about our pets. They deserve a 0 and better staff.

Laura Moran

5 years ago

We had a really terrible experience with a former groomer and found paradise kennels and couldn’t be more thrilled. It would appear that the previous place wasn’t very gentle or patient with my furbaby but the groomer at paradise was. Not only did they communicate with us about how my dog did, but they were kind it was just a night and day experience for us. My dogs both seemed happier after pick up than they ever were at the previous place and we are just so thankful we found this groomer!!

S. Davis

5 years ago

All of the reviews seemed good and the people were friendly so I gave it a shot. Unfortunately I was not happy when I picked my dogs up after a week of boarding. They were both covered in pee and wreaked. Their beds were wet with pee and poop. I'm glad I declined the grooming before pick up (they were groomed elsewhere before drop off) because it allowed me to see how unkempt my babies were. I got them home and immediately bathed them and washed their beds. Never, ever going back. I truly don't understand the rave reviews.

Tiffany Lampley

2 years ago

I left my dog (6 months old) Chester here while we went on a mini vacation and he acted like he didn’t want to leave to go back home. They took great care of him and I know he had a great time! Thank you Paradise Kennels for taking such great care of my boy - we will definitely use you all again in the future.

Matthew Boucher

3 years ago

Called two weeks ahead to make an appointment for three cats to be groomed. On the phone I stated to the girl twice that I did not want to leave the cats, that they are feral and I wanted to have them done immediately while I waited. She stated twice that that would not be a problem as long as I showed up at 09:00. I showed up at 08:50 and was told that I could pick them up at 14:00. I discussed with the girl the conversation I had on the phone and was told sorry that they couldn't do that. It's extremely difficult to corral three feral cats to bring them there and extremely stressful on the cats as well which is why I made sure it wouldn't be a problem before I arrived. These people showed zero compassion about the situation and they can't follow simple requests when you make an appointment. I wouldn't trust them with my pets. I do not plan on ever returning.

lumpy368 wrath

6 years ago

Took good care of both of our dogs for a week. After my wife gave them the instructions for one of the dogs, the person wrote the instructions down on plastic bags. It was a nice reassurance to see our dog still got her meds while with Paradise Kennels. Friendly staff.

Alexa Finley

2 years ago

Very disappointed and a bit taken aback. We arrived to pick up our pet's ashes and none of the girls even apologized for our loss at the desk. I had tears down my face and the desk attendant didn't say a word about our loss, just how much we owed. My husband had to ask for what the charges were for. It was very cold-hearted and really made me feel like Remy didn't matter to them. They even forgot to give us his kennel and when we received it the next morning, it had rust all over it. Which was never there beforehand.

Stacy Scott

7 years ago

I left my miniature poodle there for a week and picked him up Saturday June 17, 2017 after vacation and he had severe diarrhea. I was told that he had diarrhea for only 2 days. I've boarded my dog before and left him in the care of his groomer in which she has poodles and cats and he has never had diarrhea issues in the over 7 years I've had him. I could not get him to eat or drink anything. I had to syringe feed him fluids. No, I don't recommend this place to anyone who cares about there pet. The receptionist pretend to care and apologize, but that does not fix the issue.

Erica Hawes

3 years ago

Donovan was in great health shown compassion And empathy during my time of need when I lost my Lexi poo. he was really professional and sensitive to And he responded right away and was gentle with my late pet Lexi. I would definitely recommend his services should you have the unfortunate need to use them.

Debra Brahim

6 years ago

Took my cat there for a well over do grooming that she needed. It's really hard to find any place that does grooming for cats, which is understandable. This place does it, and they did phenomenal job with my cat. She seemed like she enjoyed it too.

Jules in SC

9 years ago

The pet crematory is the same (type of) crematory used for humans. I know this because I checked it out thoroughly before having my cocker spaniel cremated. Also, they are the best groomers in Augusta. They have been kind and generous to me though losing pets and having pets groomed. I am highly suspect of anyone giving this highly professional outfit a bad rating.

Amber Robinson

6 years ago

We have taken our dog, Lady, there multiple times! Every time has been great she gets a bath and her nails clipped. 5e people are friendly and Lady who is usually very very shy has really warmed up to the people and the place.

Beth Verant

11 years ago

This is our go-to place every time we need to board our dog, Diva, a boxer-greyhound mix. We have used them 5 or 6 times in the last year and it has always been very easy - the staff is always friendly and Diva will go right in. She is well-treated and well-fed while we are gone, and I have no complaints.

Tom Adcock

3 years ago

Mr Donovan and his staff was the greatest. They gave us all the time we needed and was very compassionate and very understanding of our need. They went above and beyond what we expected.I would recommend this establishment to anyone they are wonderful. I can’t thank them enough.

John

3 years ago

Paradise Kennel has been our preferred Groomer for about 30 years. We have tried a few other places over the years, but no one has ever been as good or as consistent. They have a very professional staff. they only think I would say is if you need an appointment on a weekend don't wait it till the last minute because they are very busyPositive Responsiveness, Reliability, Quality, Professionalism …More

Karen

a year ago

I don’t trust the staff at paradise kennels. I picked my girls up today after a 5 day stay and they failed to inform me that one of my girls was having diarrea. I received their blankets soiled with feces and she’s refusing to eat anything. I wouldn’t bring them back.

K Lowe

2 years ago

I have been coming to this location for almost my whole life- as a child my father brought our family dog here and as an adult bring my own dog.The customer service here is always an issue for me personally but I stay because of the history my family has had with the company. I admittedly have a hyper active dog I understand this but every time she has a stay or grooming appointment there are always so many negative comments to me directly. “She is crazy” is what the young lady said to me today. No hello how are you doing she just handed me the leash and yelled out “She is crazy!”. Now I understand my dog is hyper but she isn’t aggressive, no “bad” behaviors - just VERY ENERGETIC-never any isolated incidents that have been reported to me ever while she is under their care…so the rude comments should be taken care of by management. My dog isn’t crazy, my dog is hyper and you should be used to hyper active dogs since you are employed at a dog grooming/ boarding establishment. Unfortunately this isn’t my first experience with rude behavior from staff. I work in marketing for a major company so by the looks of other reviews before mine I can see the areas of opportunity are vast. My advice- save your petty complaints, paying customers are highly offended and will take their business elsewhere. Dog groomers are easy to find in this area.

Vickey Thomas

5 years ago

I went on a vacation out of the states and needed a home for my girls. This was their first stay in a kennel and I am very pleased. My four legged babies were so happy and healthy upon my return. Their stay was 10 days and the staff took very good care of them. Thanks Pet Paradise, this will be their home away from home.Vickey

Mike Orr

6 years ago

Very friendly and helpful staff. Their facilities are clean and the kennels are sized correctly. They ask if you want your pet washed prior to pickup (for a charge of course), which is awesome. They are my go-to kennel. Definitely recommend.

Robin Huey-Boynton

7 months ago

Friendly, caring staff, very affordable boarding option for our 2 spoiled kitties. Great job guys, 2 paws up !!

Kellie Hatfield

6 years ago

They are by far the best groomers in Augusta. They are professional, courteous and timely. the cost of service is a fair price.my dog truly enjoys going for his appointment. Should you need grooming services they are the ones to call.

Paul Pelletier

8 years ago

Great place and great people. We left our Standard Schnauzer there during Masters week and had him groomed as well. He is looking better now than he ever has, post grooming, and we will definitely be going back! Thank you everyone there for taking such great care of our boy!

Heidi M. M. Sweeney

4 years ago

My Sophia passed away unexpectedly yesterday afternoon about 5:10. I rushed home and phoned them on the way to ask about cremation services. They were closing for the day but said to bring her on over, which we did. Donovan was very kind and compassionate about the entire process and called us back within a couple of hours to retrieve her. Donovan [provided the utmost in customer service and I would recommend them for all of your pet needs. 5 STARS!! Thank you so much for all that you did for us and our fur baby Sophia. WE are extremely grateful.Heidi & Shawn

Tiffany Poole

3 years ago

Paradise is amazing! My pup won’t let anyone use a Dremel on his nails, but the staff at Paradise made it happen without a struggle! They are able to squeeze us in on short notice for nail trims, and the staff could not be nicer!

Ryan Kennedy

12 years ago

We dropped our dogs off for two days. We informed the employees when we arrived that the vet said the dogs needed their medicine at least a half hour before eating for it to be effective, and the employees made no attempt to hide the fact that they had no intention of doing that. They just repeated "Well, we usually just give all of them their medicine at the same time." Our old boxers also have bad allergies and we have specific food they eat, and we brought a bag of this food along and informed the employees that they needed to feed them the food we brought. When we picked the dogs up two days later the bag had the same amount of dog food we had brought. For the following week our dogs had hives and were scratching like crazy. While I'm sure our dogs were taken care of, we just saw a blatant apathy for customer service. We won't be boarding our dogs here again.

Nicole Stevenson

5 years ago

We have taken our dogs to several other places around town and this is clearly their favorite. The others the shake and dig their paws in while walking in but run freely inside Paradise and are greeted by the staff that knows their name and hugs them. Couldn’t ask for a better place to take our two dogs!

Emilee Russell

4 years ago

DO NOT TAKE YOUR DOG HERE. My 2 dogs were taken here while we went on vacation and when we picked them up, the had poop on them & were disgusting & dirty. They acted like it wasn’t a big deal & we made the employees clean them up before we could put them in our car, because they were absolutely filthy. They look like they had been neglected. Awful. :(

Julie Ashmore

6 years ago

Love this place! Take our two medium-sized dogs when we go out of town. Very clean and staff really friendly. Services offered for extra fee are baths, grooming. Cats are also welcomed.

Kayden Nale

2 months ago

Very rude customer service, called on the phone and got attitude don’t recommend

lexis mcgee

6 years ago

By far the worst vet I know. Brought my dog with no fleas and got home to a dog with fleas. Unclean, unkept, and extremely over priced. To say I’m angry would be an understatement. No dog should get fleas from the vet.

troy ryckeley

6 years ago

Great people who seem to really love pets. We left our dog there over the long weekend, they were very accommodating and have many options to add on if you like.

Zamazenta Ame

a year ago

Absolutely do not book here. The owner is terrible and I absolutely don't blame the staff but if you care about your dog or other pets, find another kennel.

Anniemae Tuck

2 years ago

I want to thank you guys for all you did for husband and I when we lost our baby Cumin. Although his life was cut short. We know he lived a happy life traveling the world with us.

Jaycie Merkley

5 years ago

It was our 13 week old puppy’s first time at this kennel. When we picked him up after two nights, all 4 paws were covered in poop and he was shaking and whining for a full hour afterwards. Will not be returning.

Matthew Boucher

3 years ago

Called two weeks ahead to make an appointment for three cats to be groomed. On the phone I stated to the girl twice that I did not want to leave the cats, that they are feral and I wanted to have them done immediately while I waited. She stated twice that that would not be a problem as long as I showed up at 09:00. I showed up at 08:50 and was told that I could pick them up at 14:00. I discussed with the girl the conversation I had on the phone and was told sorry that they couldn't do that. It's extremely difficult to corral three feral cats to bring them there and extremely stressful on the cats as well which is why I made sure it wouldn't be a problem before I arrived. These people showed zero compassion about the situation and they can't follow simple requests when you make an appointment. I wouldn't trust them with my pets. I do not plan on ever returning.

lumpy368 wrath

6 years ago

Took good care of both of our dogs for a week. After my wife gave them the instructions for one of the dogs, the person wrote the instructions down on plastic bags. It was a nice reassurance to see our dog still got her meds while with Paradise Kennels. Friendly staff.

Alexa Finley

2 years ago

Very disappointed and a bit taken aback. We arrived to pick up our pet's ashes and none of the girls even apologized for our loss at the desk. I had tears down my face and the desk attendant didn't say a word about our loss, just how much we owed. My husband had to ask for what the charges were for. It was very cold-hearted and really made me feel like Remy didn't matter to them. They even forgot to give us his kennel and when we received it the next morning, it had rust all over it. Which was never there beforehand.

Stacy Scott

7 years ago

I left my miniature poodle there for a week and picked him up Saturday June 17, 2017 after vacation and he had severe diarrhea. I was told that he had diarrhea for only 2 days. I've boarded my dog before and left him in the care of his groomer in which she has poodles and cats and he has never had diarrhea issues in the over 7 years I've had him. I could not get him to eat or drink anything. I had to syringe feed him fluids. No, I don't recommend this place to anyone who cares about there pet. The receptionist pretend to care and apologize, but that does not fix the issue.

Erica Hawes

3 years ago

Donovan was in great health shown compassion And empathy during my time of need when I lost my Lexi poo. he was really professional and sensitive to And he responded right away and was gentle with my late pet Lexi. I would definitely recommend his services should you have the unfortunate need to use them.

Debra Brahim

6 years ago

Took my cat there for a well over do grooming that she needed. It's really hard to find any place that does grooming for cats, which is understandable. This place does it, and they did phenomenal job with my cat. She seemed like she enjoyed it too.

Jules in SC

9 years ago

The pet crematory is the same (type of) crematory used for humans. I know this because I checked it out thoroughly before having my cocker spaniel cremated. Also, they are the best groomers in Augusta. They have been kind and generous to me though losing pets and having pets groomed. I am highly suspect of anyone giving this highly professional outfit a bad rating.

Amber Robinson

6 years ago

We have taken our dog, Lady, there multiple times! Every time has been great she gets a bath and her nails clipped. 5e people are friendly and Lady who is usually very very shy has really warmed up to the people and the place.

Beth Verant

11 years ago

This is our go-to place every time we need to board our dog, Diva, a boxer-greyhound mix. We have used them 5 or 6 times in the last year and it has always been very easy - the staff is always friendly and Diva will go right in. She is well-treated and well-fed while we are gone, and I have no complaints.

Tom Adcock

3 years ago

Mr Donovan and his staff was the greatest. They gave us all the time we needed and was very compassionate and very understanding of our need. They went above and beyond what we expected.I would recommend this establishment to anyone they are wonderful. I can’t thank them enough.

Betty Life Vlogs

2 years ago

Thanks for doing an excellent job on my two pups. Charlie look do dashing and Bella is too cute. Thanks again they look and smell great.

Jeanette Willoughby

2 years ago

Paradise Kennels and Hospital has been my Chucky's home away from home. The girls on staff love him and he loves going there.

Joshua Pulley

7 years ago

Ashton has pretty much guaranteed that i will never take any of my business here. You don't treat people the way she does and expect anyone to want to continue doing business with a place that employs someone like her.

Memaw Arnold

6 years ago

I have been using this place to board and groom my dogs for years. They do a great job and most important, they treat my dog with love and kindness!

Melissa Mahabir

5 years ago

I've boarded and groomed my pitbull here several times. The staff is always pleasant and their interaction with my dog is great.

Heather Collins

4 years ago

We boarded our dog for the weekend and when we picked her up she didn't show any signs of distress. That makes us one happy dog parents.

EMMA MUNCY

3 years ago

They always take care of my furbaby! And they help me on crutches! I love them... And the prices are reasonable! Grand people!

Best Of

3 years ago

After picking up my dog after just a WEEK in the kennel, he has lost SO much weight. I can see his bones very clearly he's so skinny..

Cecelia Stevenson

4 years ago

I lost my boy Sam a few weeks ago & the staff here was compassionate and understanding. I was completely overwhelmed & really appreciated their kindness... Highly recommend

Tyler Holmes

5 years ago

They are amazing! The staff is friendly, and they love my GSD, Angie! Paradise is her home away from home!

Ryan Kennedy

12 years ago

We dropped our dogs off for two days. We informed the employees when we arrived that the vet said the dogs needed their medicine at least a half hour before eating for it to be effective, and the employees made no attempt to hide the fact that they had no intention of doing that. They just repeated "Well, we usually just give all of them their medicine at the same time." Our old boxers also have bad allergies and we have specific food they eat, and we brought a bag of this food along and informed the employees that they needed to feed them the food we brought. When we picked the dogs up two days later the bag had the same amount of dog food we had brought. For the following week our dogs had hives and were scratching like crazy. While I'm sure our dogs were taken care of, we just saw a blatant apathy for customer service. We won't be boarding our dogs here again.

Nicole Stevenson

5 years ago

We have taken our dogs to several other places around town and this is clearly their favorite. The others the shake and dig their paws in while walking in but run freely inside Paradise and are greeted by the staff that knows their name and hugs them. Couldn’t ask for a better place to take our two dogs!

Emilee Russell

4 years ago

DO NOT TAKE YOUR DOG HERE. My 2 dogs were taken here while we went on vacation and when we picked them up, the had poop on them & were disgusting & dirty. They acted like it wasn’t a big deal & we made the employees clean them up before we could put them in our car, because they were absolutely filthy. They look like they had been neglected. Awful. :(

Julie Ashmore

6 years ago

Love this place! Take our two medium-sized dogs when we go out of town. Very clean and staff really friendly. Services offered for extra fee are baths, grooming. Cats are also welcomed.

Kayden Nale

2 months ago

Very rude customer service, called on the phone and got attitude don’t recommend

lexis mcgee

6 years ago

By far the worst vet I know. Brought my dog with no fleas and got home to a dog with fleas. Unclean, unkept, and extremely over priced. To say I’m angry would be an understatement. No dog should get fleas from the vet.

troy ryckeley

6 years ago

Great people who seem to really love pets. We left our dog there over the long weekend, they were very accommodating and have many options to add on if you like.

Zamazenta Ame

a year ago

Absolutely do not book here. The owner is terrible and I absolutely don't blame the staff but if you care about your dog or other pets, find another kennel.

Anniemae Tuck

2 years ago

I want to thank you guys for all you did for husband and I when we lost our baby Cumin. Although his life was cut short. We know he lived a happy life traveling the world with us.

Jaycie Merkley

5 years ago

It was our 13 week old puppy’s first time at this kennel. When we picked him up after two nights, all 4 paws were covered in poop and he was shaking and whining for a full hour afterwards. Will not be returning.

R P

5 years ago

Our go-to for pet boarding. Great service. Always takes care of medicines and our senior dog's special food.

Joshua Bird

5 years ago

Never have a problem with this place. Love bringing my dog here when I travel over weekends. The staff are really nice and helpful.

Amanda Locklear

3 years ago

I want to say Thank You to the whole staff for helping me during the lost of my dog Blue Valentine…Donovan for showing compassion and empathy from the time he came to my home and when I came to pick up Blue’s ashes…I appreciate everything and I will recommend you guys to anyone who has lost a pet and again Thank You

Lenin Boglio

5 years ago

Took care of my dog and very accommodating as we had to keep changing our pick up date. Friendly staff

Audrey Baker

8 years ago

The people that work here are absolutely the best. Anyone that has something negative to say about this business must be out of their heads. They go above and beyond for everyone and their pets!

Corey Carter

7 years ago

The owner wishes business's, that hire hard working people, be burned down to the ground. absolutely deplorable behavior from a Augusta Business owner.

A Simp

5 years ago

This is the ONLY place I trust to groom and board my dog baby!!! I have tried other places and no other in the Augusta area, for me does a better job! Thanks for taking care of my Rocco!💖

Kelsey C

5 years ago

You can tell that the staff truly love the animals there. They know you by face and the are the most affordable that I have been able to find so far.

Melissa Feldhaus

6 years ago

We stopped by to see a dog for potential adoption. The staff was very helpful and legitimately cared about this pup.

Jennifer White

4 years ago

First place that has ever groomed our fourteen year old Yorkie-poo EXACTLY like I asked them to!! Love, love, love this place!!

Betty Life Vlogs

2 years ago

Thanks for doing an excellent job on my two pups. Charlie look do dashing and Bella is too cute. Thanks again they look and smell great.

Jeanette Willoughby

2 years ago

Paradise Kennels and Hospital has been my Chucky's home away from home. The girls on staff love him and he loves going there.

Joshua Pulley

7 years ago

Ashton has pretty much guaranteed that i will never take any of my business here. You don't treat people the way she does and expect anyone to want to continue doing business with a place that employs someone like her.

Memaw Arnold

6 years ago

I have been using this place to board and groom my dogs for years. They do a great job and most important, they treat my dog with love and kindness!

Melissa Mahabir

5 years ago

I've boarded and groomed my pitbull here several times. The staff is always pleasant and their interaction with my dog is great.

Heather Collins

4 years ago

We boarded our dog for the weekend and when we picked her up she didn't show any signs of distress. That makes us one happy dog parents.

EMMA MUNCY

3 years ago

They always take care of my furbaby! And they help me on crutches! I love them... And the prices are reasonable! Grand people!

Best Of

3 years ago

After picking up my dog after just a WEEK in the kennel, he has lost SO much weight. I can see his bones very clearly he's so skinny..

Cecelia Stevenson

4 years ago

I lost my boy Sam a few weeks ago & the staff here was compassionate and understanding. I was completely overwhelmed & really appreciated their kindness... Highly recommend

Tyler Holmes

5 years ago

They are amazing! The staff is friendly, and they love my GSD, Angie! Paradise is her home away from home!

Erika McWhirter

5 years ago

Take great care of our dog, and he is so clean and good smelling when he gets his bath before pickup.

Rada Nix

7 years ago

Been using their services for over 20 years, great group of people. They honestly care about the fur babies.

TERRELL BENNETT

5 years ago

Little pricey on the heart worm and flea material. Way cheaper at Sam's. But service is top notch!!!

Jean Johnson

5 years ago

My dog was there for two weeks came home sick throwing up blood vet comfimed she has hook worms and contacted from other animals there he will not being going back to that place just horrible his personality was different he was skittish when I picked him up

Jim Shuman

5 years ago

Great place. Wonderful staff. Takes great care of our dog and he loves it there

Theresa Austin

7 years ago

Always take my dog to get groomed here. Friendly staff and consistent work.

Jean Lawson

8 years ago

Always use them for grooming with great results, friendly staff and good customer service.

Bre

3 years ago

Lady at desk was kinda rude. Dog smells like feeces when it comes to pickup from boarding.Negative Quality, Professionalism, Value …More

Natali Garvin

6 years ago

Took excellent care of my baby while I was out of town. Thank you Paradise Kennels.

Kisha Hunter

5 years ago

I think my two dogs love this place more than home sometimes.

R P

5 years ago

Our go-to for pet boarding. Great service. Always takes care of medicines and our senior dog's special food.

Joshua Bird

5 years ago

Never have a problem with this place. Love bringing my dog here when I travel over weekends. The staff are really nice and helpful.

Amanda Locklear

3 years ago

I want to say Thank You to the whole staff for helping me during the lost of my dog Blue Valentine…Donovan for showing compassion and empathy from the time he came to my home and when I came to pick up Blue’s ashes…I appreciate everything and I will recommend you guys to anyone who has lost a pet and again Thank You

Lenin Boglio

5 years ago

Took care of my dog and very accommodating as we had to keep changing our pick up date. Friendly staff

Audrey Baker

8 years ago

The people that work here are absolutely the best. Anyone that has something negative to say about this business must be out of their heads. They go above and beyond for everyone and their pets!

Corey Carter

7 years ago

The owner wishes business's, that hire hard working people, be burned down to the ground. absolutely deplorable behavior from a Augusta Business owner.

A Simp

5 years ago

This is the ONLY place I trust to groom and board my dog baby!!! I have tried other places and no other in the Augusta area, for me does a better job! Thanks for taking care of my Rocco!💖

Kelsey C

5 years ago

You can tell that the staff truly love the animals there. They know you by face and the are the most affordable that I have been able to find so far.

Melissa Feldhaus

6 years ago

We stopped by to see a dog for potential adoption. The staff was very helpful and legitimately cared about this pup.

Jennifer White

4 years ago

First place that has ever groomed our fourteen year old Yorkie-poo EXACTLY like I asked them to!! Love, love, love this place!!

Amy Arrington

5 years ago

Great place to take your pet for grooming and boarding.

Britany Ralich

7 years ago

Best place to board our 110 lbs fur baby!

Charles Burdette

7 years ago

These people are amazing. Highly recommend for dog boarding.

Ashley Russell Hall

4 years ago

Very friendly and gor me and my fur baby in a out in no time!Positive Quality, Professionalism …More

Jason Long

3 years ago

my GSD seemed very content when I picked her up. she loves to play rough and did not appear to have any issues while there so it seems they do a great job and the pricing for over a weekend is pretty darn good.Positive Reliability, Quality, Value …More

Susan Hiller

6 years ago

Good prices. Friendly staff. Very clean environment.

Vilma McCaffrey

6 years ago

They takes care of our bestfriends real good

Kelvin Jackson

5 years ago

Nothing like my usual kennel. The dog stays locked up.

William Baker

5 years ago

Nice Place, grooming prices a little expensive though.

Stephen Knox

5 years ago

Great staff, my animals love coming here.

Erika McWhirter

5 years ago

Take great care of our dog, and he is so clean and good smelling when he gets his bath before pickup.

Rada Nix

7 years ago

Been using their services for over 20 years, great group of people. They honestly care about the fur babies.

TERRELL BENNETT

5 years ago

Little pricey on the heart worm and flea material. Way cheaper at Sam's. But service is top notch!!!

Jean Johnson

5 years ago

My dog was there for two weeks came home sick throwing up blood vet comfimed she has hook worms and contacted from other animals there he will not being going back to that place just horrible his personality was different he was skittish when I picked him up

Jim Shuman

5 years ago

Great place. Wonderful staff. Takes great care of our dog and he loves it there

Theresa Austin

7 years ago

Always take my dog to get groomed here. Friendly staff and consistent work.

Jean Lawson

8 years ago

Always use them for grooming with great results, friendly staff and good customer service.

Bre

3 years ago

Lady at desk was kinda rude. Dog smells like feeces when it comes to pickup from boarding.Negative Quality, Professionalism, Value …More

Natali Garvin

6 years ago

Took excellent care of my baby while I was out of town. Thank you Paradise Kennels.

Kisha Hunter

5 years ago

I think my two dogs love this place more than home sometimes.

According to Kate

7 years ago

This is the type of people running the place! I wouldn't take a hamster here!

Mary Homschek

5 years ago

All I can say is that they do a good job!

celeste pomykala

6 years ago

I wish they would groom cats on more days but overall they handled my baby very well! And she looked super cute afterwards and wasn't sneezy from allergies as much!

Bill Carey

5 years ago

They take awesome care of our pooch

Christina Boykin

5 years ago

Don’t listen to the clients in what they want done with their pets

William Mareli

7 years ago

They were very acomindating when unexpectedly extending length of service.

Aaron Leachman

7 years ago

Bording, nice staff, Vet is amazing....

Geoffrey Stanton

6 years ago

Best of all places I have taken my dog

Tom Greenaway

6 years ago

Always take good care of our dogs

Bart Dukes

5 years ago

Great people and super with my babies

Amy Arrington

5 years ago

Great place to take your pet for grooming and boarding.

Britany Ralich

7 years ago

Best place to board our 110 lbs fur baby!

Charles Burdette

7 years ago

These people are amazing. Highly recommend for dog boarding.

Ashley Russell Hall

4 years ago

Very friendly and gor me and my fur baby in a out in no time!Positive Quality, Professionalism …More

Jason Long

3 years ago

my GSD seemed very content when I picked her up. she loves to play rough and did not appear to have any issues while there so it seems they do a great job and the pricing for over a weekend is pretty darn good.Positive Reliability, Quality, Value …More

Susan Hiller

6 years ago

Good prices. Friendly staff. Very clean environment.

Vilma McCaffrey

6 years ago

They takes care of our bestfriends real good

Kelvin Jackson

5 years ago

Nothing like my usual kennel. The dog stays locked up.

William Baker

5 years ago

Nice Place, grooming prices a little expensive though.

Stephen Knox

5 years ago

Great staff, my animals love coming here.

miranda cochran

6 years ago

Awesome service and friendly staff.

johnny guillory

8 years ago

Great service, caring and loving

Brian Dale

5 years ago

Hip place great doggie hotel

Judith Daley

5 years ago

Cremation of pet nice people

William Baker

5 years ago

Very Courteous Service

Stephanie Kolb

7 years ago

Wonderful with my dog

M “A”

8 years ago

No wait time :)

Kristy Brown

7 years ago

It really is Paradise!

Estela Villanueva

5 years ago

Friendly environment!

Fred Brow

6 years ago

Friendly staff

According to Kate

7 years ago

This is the type of people running the place! I wouldn't take a hamster here!

Mary Homschek

5 years ago

All I can say is that they do a good job!

celeste pomykala

6 years ago

I wish they would groom cats on more days but overall they handled my baby very well! And she looked super cute afterwards and wasn't sneezy from allergies as much!

Bill Carey

5 years ago

They take awesome care of our pooch

Christina Boykin

5 years ago

Don’t listen to the clients in what they want done with their pets

William Mareli

7 years ago

They were very acomindating when unexpectedly extending length of service.

Aaron Leachman

7 years ago

Bording, nice staff, Vet is amazing....

Geoffrey Stanton

6 years ago

Best of all places I have taken my dog

Tom Greenaway

6 years ago

Always take good care of our dogs

Bart Dukes

5 years ago

Great people and super with my babies

Tyler Mcgowan

2 months ago

Michael Maxwell

7 months ago

Candace Richards

9 months ago

Brandy Miller

a year ago

Jennifer Mathews

a year ago

frangail6

2 years ago

Hannah Hock

3 years ago

Negative Responsiveness, Reliability, Quality, Professionalism, ValueMore

Island Girl Vibes

3 years ago

Negative Quality, ProfessionalismMore

Alana McClellan

3 years ago

Gina Banda

3 years ago

Positive Responsiveness, Reliability, Quality, Professionalism, ValueMore

miranda cochran

6 years ago

Awesome service and friendly staff.

johnny guillory

8 years ago

Great service, caring and loving

Brian Dale

5 years ago

Hip place great doggie hotel

Judith Daley

5 years ago

Cremation of pet nice people

William Baker

5 years ago

Very Courteous Service

Stephanie Kolb

7 years ago

Wonderful with my dog

M “A”

8 years ago

No wait time :)

Kristy Brown

7 years ago

It really is Paradise!

Estela Villanueva

5 years ago

Friendly environment!

Fred Brow

6 years ago

Friendly staff

C Anderson

4 years ago

Positive Responsiveness, Reliability, Quality, Professionalism, ValueMore

Jennifer Mathews

4 years ago

eric cochran

4 years ago

Katy Hamilton

4 years ago

Rachel Pinnock

4 years ago

barbara gilford

5 years ago

TJ Brown

5 years ago

Charlotte Walker

5 years ago

John Collins

5 years ago

Joy Robinson

5 years ago

Tyler Mcgowan

2 months ago

Michael Maxwell

7 months ago

Candace Richards

9 months ago

Brandy Miller

a year ago

Jennifer Mathews

a year ago

frangail6

2 years ago

Hannah Hock

3 years ago

Negative Responsiveness, Reliability, Quality, Professionalism, ValueMore

Island Girl Vibes

3 years ago

Negative Quality, ProfessionalismMore

Alana McClellan

3 years ago

Gina Banda

3 years ago

Positive Responsiveness, Reliability, Quality, Professionalism, ValueMore

Dustin Megown

5 years ago

Sylvia Dorsey

5 years ago

Bobby Cato

5 years ago

Timothg White

5 years ago

Brian Allen

5 years ago

Justine Benjamin

5 years ago

Mrs. V

5 years ago

Keith Bullington

6 years ago

Jeffery Parrish

6 years ago

Shani Elliott

6 years ago

Paradise Kennels

Pet Cremation in Augusta, Georgia

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