Monarch Pet Services

Pet Cremation in West Palm Beach, Florida

4.7 83 reviews

Customer Reviews

Lauren Prada

Lauren Prada

2 months ago

We recently had to say goodbye to our dog Tucker. Although we’ve known for two years that he was sick, it broke our heart. We used Lap of Love and they were great! and they used monarch pet memorial services to have him cremated. Monarch dropped the urn at our vet. and called to let us know it was there. It was in a nice bag with his paw print and his name on the box and some of his fur. They made a very difficult process a little easier and we appreciate it. It was very nice to receive their package.

Jenn Correa

Jenn Correa

a month ago

My very special fur son passed away and so we can keep him close with us even in his passing, we made arrangements here. The staff here are just soooo compassionate and amazing!! They take the time to explain in detail the process. They addressed all question and concerns. They helped in so many ways to give light on a sad and dark time. My family appreciate you all and we thank you!! 🧡If I could give 10 stars I would!!!

Michelle

Michelle

a month ago

Upon receiving my memorial items after my cat passed away, I noticed that the paw print looked weird. The paw looks nothing like my cat, or any cat’s paw. It is very clear the toe bean part was made not by imprinting from my cat, but it was done by hand, maybe with a pen or some type of circle shaped item. I called the location back and was told “if we cant get a good imprint, we have our team clean it up mold it and fix it ourselves”, which confirms that someone thought it would be better to just fake the cat paws instead of redoing it, or just being honest and saying one wasn’t able to be made.The manager called me back after I called to raise my concern, and the manager could not have been less empathetic. No apologies, no genuine concern and instead argued with me and said their employee misspoke and tried to assure me it was in fact my cats paw.Any pet lover (or anyone with eyesight) can clearly see the clay mold is not a true cats paw. I’m absolutely disgusted and would never recommend trusting these people with your loved ones.Edit to review: As of 1/19/25 I wanted to update my review as the owner did reach out to try and make things right. Nothing can change what happened but I do appreciate the response provided by the manager.

Evelyn Howard

Evelyn Howard

7 months ago

I recently had to say goodbye to my fur baby, Neo, and Monarch made a difficult time a little easier with their thoughtful and professional service. They patiently walked me through the process, explaining everything clearly and answering all my questions with care. They worked with the emergency clinic I used to arrange the pickup, so I did not have to be involved with that. When I received my Neo's ashes, they were presented respectfully and with the utmost dignity. It was clear that every step of the process was handled with sensitivity and respect for my pet's memory. What I appreciate the most is that my cat was mostly orange with a white chest, and they made sure to get fur from each spot, so that my little jar had both colors.Overall, I would highly recommend Monarch Pet Memorial Services to anyone facing the loss of a beloved pet. Their compassionate staff and professional approach truly made a difference for me during a difficult time.

Business Hours & Maps

Sunday Closed
Monday 9:00 - 17:00
Tuesday 9:00 - 17:00
Wednesday 9:00 - 17:00
Thursday 9:00 - 17:00
Friday 9:00 - 17:00
Saturday Closed