Jacksonville Pet Funeral Home, Jacksonville, Florida

MJL

8 months ago

It gives me comfort knowing that my sweet Ellie will be cremated on-site and not sent to an off-location facility where they do mass pet cremations. I used to be in the vet industry and have seen these types of facilities. You'd be lucky to get your pet's cremains back. Jimmy was compassionate over the phone and flexible with scheduling.

Gayle R

a year ago

Our dog, Geronimo, passed away during our RV trip from Ohio. The vet that we found worked with Jacksonville Pet Funeral and Cremation Center so we had our dog's body cremated there. It was a terrible time for us, especially for my husband. Since we were going from one campground to the next my husband had to contact Jimmy, the operator of the crematory, and coordinate with him the timing of the cremation with our travel schedule so that we could receive the ashes at the campground that we would be at that coming week. My husband spoke with Jimmy on the phone multiple times. Jimmy was compassionate and patiently carried out our special delivery without being put out in the least. He cared, and we appreciate that. Geronimo's ashes were delivered inside a wooden urn that was carefully packed inside two separate cardboard boxes. Some of our beloved boy's fur was included in a small bag along with his actual paw print on a card. Jimmy patiently took the time to talk about our options and logistics and we are so grateful that there are people like him that take pride and care about their work.

Leroy Patrick

3 years ago

My poor puppy past away on 1-7-22. I called and spoke to Jimmy. He answered all my questions and made sure I understood. He returned my call as he said he would. This company took care of my puppy as I expected. Thank you for what you do.Lucky will be missed. I highly recommend this company.

Stephany Loaiza

a year ago

I would give more than five stars to this place if I could. A few months back, I lost my beloved pet and was unsure of where to lay him to rest. After contacting several places, I found this pet funeral home and cemetery. Their genuine care and attention became evident from the first call. We scheduled a meeting with the person in charge, who guided us through the entire process. Words fail to express my gratitude for the meticulous care they provided for my baby boy's funeral. Unlike other facilities, they offer both burial and personalized cremation services. The cemetery allows for regular visits, and there's a special section dedicated to police and army dogs. Additionally, they provide a space for scattering both your and your pet's ashes. If you're seeking a place for your beloved, look no further than here.

Judy May

a year ago

I did not use there services but on Monday my dog of 17 pass away. I know it was a holiday (Memorial Day) but I needed to have my dog cremated and it was my first time looking for a service to be done. When I call to ask if they were available. I was meet with a very condescending man on the phone. He kept emphasizing that it was a holiday. I do know that but for someone to run a funeral service and was rude and lack empathy for someone who called with a dog that just pass away.I do not write reviews but I do not like their customer service at all.

Danny Mikelstein

a year ago

After losing my best friend, I knew he deserved to be buried rather than cremated. I called many places and it seemed more transactional than anything; some places wouldn't even return a voicemail. After calling and meeting the owner of the establishment, I felt confident in burying my little guy over here. Love, compassion, and care was taken every step of the way. Highly recommended.

Senior Wiener

3 years ago

I have sadly had to call upon Jacksonville Pet Funeral Home more times than I care to think about over the years. Here at the Retirement Home For Senior Wieners, I provide sanctuary and end of life care for senior dachshunds who have been abandoned by their "loving family" and I have done so for many years. One of the unfortunate realities of this is that the pets in my care are not usually here for a very long time before they have to leave. Sometimes with the help of the good people at my vets office and sometimes they choose to leave while at home. Over the last 10 years, Jimmy has handled the final arrangements for 38 of my beloved seniors and whether it was through my vets office, or my bringing them to his facility, each of them was handled with the dignity and respect that I would expect if they had been a beloved relative. Pets are, after all, family.

David Brewer

11 months ago

This place was recommended to me and I would gladly recommend it to anyone else. Kind and compassionate care are the ways in which this business operates. Jim was very good to me as I am 81 and don't see or hear well and I am very stressed in traffic. We are very lucky to have a quality service like his in this area.

M. lange

a year ago

This business represented by Jimmy, served me and my Beloved Little Girl with extreme professionalism as expected but also with gentle care and compassion during my grief. It occurred over the Holidays, and Jimmie went above and beyond to ease my pain and give me peace. Thank you forever 🙏

Chris McKeown

3 years ago

Jimmy took care of our cat a while back and did such a wonderful job. Several government agencies trust him with their service and working animals. Jimmy follows through on his word and has the integrity to trust you loved fur babies with.

Melanie Russell

3 years ago

When my beloved K9 Invey passed away Jimmy took special care of all her final arrangements and went far and beyond for me and my girl. He was compassionate and understanding to all my concerns and took time with me during this emotional time. I would not trust any other pet funeral home with any of my K9 family members. Thanks Jimmy! M. Merritt and K9 Invey

Natasha

3 years ago

Unprofessional and rude. They prey on your grief.Let me start with the 4 reasons you should NEVER use his business. 1)- right after our dog died Jim called to complain that it took too long and that he didn't want his staff to wait past 8 pm on a Sunday. We get that but when our dog died isn't up to us. Jim was EATING and talking on the phone as we mourned. 2)The next day we met Jim to discuss arrangements. He launched into a lengthy speech about how their pet track will let you know where the remains are at all times and it'll take a week or so. 3) we got a call from Jim on Monday saying our dog was ready to be picked up. We had no idea that it was all done. We- my husband and I VERY clearly stated am arrival between 830-9 am. 4) I arrived a little before 9 and Jim was genuine confused as to why I was early . he claimed my husband said 930-10. I have the text to prove that was not the case. Jim did not offer an apology. He then asked if we were dropping off a pet. It took him a minute to find the last braincell to find my dogs remains. When I asked about the pet tracker he quickly stated that he didnt have to provide one that it was only thru the vet that he had to give one. Then why in the hell did you slender 20 minutes talking about it after we told you we were the ones bringing him in.Honestly this was by far the worst experience the level of unprofessionalism blew my mind. I guess any waste of breath can operate a business in this town. I never felt he cared. Obviously this business hardened him and he takes advantage of your grief. There isn't ant diety or enough Hail Mary's to save his twisted soul.

Lynette Noe

3 years ago

I have used this funeral home and cremation service for 15 years or more. I recently lost my last dog (out of 4) and I would not use anyone else for my pets ashes. I know for a fact that I do indeed get MY DOG back! I so appreciate this company for their professional and courteous service!! Thank you!!

Shantal vera

a year ago

The director jimmy was great and attentive he took care of our sweet little angel and made sure we were happy with the arrangement for our puppy nena 10000% recommended :)

Rhonda Williams

3 years ago

Jimmy took such special care of our Marley who passed away December 3rd and the urn was beautiful . All the paperwork was so special. Definitely a lifetime of remembrance.

NEEKO FX

a year ago

Jimmy was very professional and efficient our pet princess was in great hands :)

Brittany Goldstein

3 years ago

Losing my pet has been emotional for all of us, I picked up Sysco today and can’t think y’all enough for all the kind words that came with him.

antx205

3 years ago

Jacksonville Pet Funeral Home

Pet Cremation in Jacksonville, Florida

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