Pet Angel Memorial Center

Pet Cremation in Fort Myers, Florida

Kind, empathetic staff Beautiful urns offered Quick ashes return
Inconsistent staff empathy Facility cleanliness issues Lack of process transparency
4.8 52 reviews

Customer Reviews

Customer Reviews Summary

Pet Angel Memorial Center is praised for compassionate service and respectful pet handling during cremation. Customers appreciate beautiful urns and supportive staff, though some report inconsistency in staff empathy and professionalism.

Krystal R

Krystal R

a month ago

The staff at Pet Angels was so incredibly kind and helpful through a very difficult process. They were more than accommodating of special requests and very communicative every step of the way. Our family appreciates them so much for making a really sad process the best it could possibly be.

Alison Bussman

Alison Bussman

3 months ago

We recently said farewell to our dog, Gypsy. Our vet, Dr Julie recommended the Pet Angel Memorial Center to us.We are so pleased and thankful for their wonderful services!So comforting to have her ashes in a very nice urn, a bit of her fur, and paw imprint.🐾🙏💗 The Bussmans

N R

N R

5 months ago

I was so happy to find this place last year when I lost my kitty who was 17 years old. It was very tough because so many places were not allowing you to come in with your pet because of Covid. They were the only ones gracious enough to allow me to stay with her through the whole process. I will forever be grateful and they are very good people I would highly recommend. Katherine was the lady who took care of us.Update….her daughter passed last year from kidney disease sadly, and we brought her here as well. Very caring, sweet people.Last Update; September 4, 2024 I just lost my baby girl who was soon to be 22 years old. Catherine was the lady who worked with me years back. She is sadly no longer there. The new girl really didn’t care much she barely got out of her seat from behind the computer. Seemed very apathetic. I would not go back now that Catherine ‘s not there. She didn’t show much care concern at all. Just asked which urn I wanted, basically was it, and took my credit card. After she took my credit card I had to ask if I could have a couple moments alone with my baby girl and maybe some privacy. Otherwise I guess she just would’ve said bye and closed the door.She agreed but seemed very surprised that I would ask something like that. I’m sure a lot of people do. And they should offer. Then I had to ask for my blanket back since I wanted to keep something that had her scent, and she just kind of stood there and I said well can you wrap her in one of your blankets and she still kind of stood there just a very awkward interaction. She needs more sympathy training. And to get out from behind her computer and actually interact with people who have just lost their fur child. It’s a very sensitive time and it might just be another customer to her but for the fur parent, it’s the loss of a family member. At least OFFER some quiet time and a private place to say a final farewell. The customer shouldn't have to ASK. When I picked up my baby’s remains, just a bag. I had to ASK to see the urn and paw print. They’re emotionless. No care whatsoever. ASK your customers if they’d like to see the urn they just paid for instead of rushing them out. Never again.Overall poor service

Dawn

Dawn

a year ago

Sadly we had to put our little guy Bentley to sleep on 2/19/2022 due to cancer. It was a hard time for our family but things were made a little easier considering our vet worked with Pet Angel Memorial Center for a private cremation. Within a week his urns & paw print were back at the Vet's office ready to come home. We appreciate what you do and thank you for taking care of our little guy Bentley. 🥰Thank you...Dawn & Paige McNichol

Business Hours & Maps

Sunday Closed
Monday 9:00 - 17:00
Tuesday 9:00 - 17:00
Wednesday 9:00 - 17:00
Thursday 9:00 - 17:00
Friday 9:00 - 17:00
Saturday 9:00 - 17:00