Customer Reviews Summary
Heaven's Gate Pet Memorial Center is praised for compassionate service, clear pricing, and beautiful cremation presentation. Reviewers noted respectful pet handling and thoughtful extras like urns and paw prints. Customers felt supported during tough times and appreciated quick ash returns.
Marshall Varnec
Heavens Gate did an amazing job. Everyone was so compassionate and respectful everything came all nicely placed in a cute little black bag with paw print paper. They have a great collection of urns in all sizes for all your furry, scaly, and feathery friends. Hopefully I wonβt have to visit them again anytime soon but when some of my other furry family cross the rainbow bridge I will definitely be using their services again!
Emmeline Tober
They treated our doggie with care. After he passed, they came to our home to pick him up, gave him a private cremation, and sent him home in a beautiful wooden box with a slot for a photo on the front. They also provide pawprints. They even included a candle. If your pet has passed, these are the people to call. Thank you, Heavens Gate.
Deer Hunter
The service and compassion they gave were top notch. Not only are their prices very reasonable but they also have so many choices in how you would like to memorialize your your fur baby. There was no rushing or judging. I was amazed on the improvements that this type of service had made in the industry from when I had to do this some years ago. Very reasonably priced, were there is something available for every price bracket. They provided a nice gift wrap bag with personal touch of a candle and poem. Turn around time was quick, which was nice, so not to prolong the grieving process.
Autumn Grieshop
When life happens unexpectedly, you want someone to be there for you. On May 10th, our dog was killed unexpectedly in the evening. Everything is closed in the evenings, so Saturday morning I call Caring Pet and they never answered.What else am I supposed to do? So I gave Heaven's Gate a call. It's a bit of a drive for me but I had no where else to go and I can't do anything with my precious pup myself.The person who answered, Ryan, assured me they were open, I could walk in (no appointment needed), and he'd be there for us. He was very kind and soft and gentle.When we arrived, the first thing I noticed was that the office smelled nice, was nicely decorated, and very open and spacious. It was welcoming. We got the same amount of care I heard over the phone. I didn't feel rushed. He walked us through the process and showed us all the options we could purchase and offered a private cremation. We opted for the wooden urn that comes with the cremation and includes engraving, and purchased a paw print extra. A few days later when I went to pick up my dog, she was well taken care of by Josh. Nicely wrapped up in a bag and had a nice candle and keychain with her as well as the certificate of cremation.If this ever happens again, which hopefully won't for a long time, I'm going back to Heaven's Gate. They really care.
Marshall Varnec
Heavens Gate did an amazing job. Everyone was so compassionate and respectful everything came all nicely placed in a cute little black bag with paw print paper. They have a great collection of urns in all sizes for all your furry, scaly, and feathery friends. Hopefully I wonβt have to visit them again anytime soon but when some of my other furry family cross the rainbow bridge I will definitely be using their services again!
Emmeline Tober
They treated our doggie with care. After he passed, they came to our home to pick him up, gave him a private cremation, and sent him home in a beautiful wooden box with a slot for a photo on the front. They also provide pawprints. They even included a candle. If your pet has passed, these are the people to call. Thank you, Heavens Gate.
Deer Hunter
The service and compassion they gave were top notch. Not only are their prices very reasonable but they also have so many choices in how you would like to memorialize your your fur baby. There was no rushing or judging. I was amazed on the improvements that this type of service had made in the industry from when I had to do this some years ago. Very reasonably priced, were there is something available for every price bracket. They provided a nice gift wrap bag with personal touch of a candle and poem. Turn around time was quick, which was nice, so not to prolong the grieving process.
Autumn Grieshop
When life happens unexpectedly, you want someone to be there for you. On May 10th, our dog was killed unexpectedly in the evening. Everything is closed in the evenings, so Saturday morning I call Caring Pet and they never answered.What else am I supposed to do? So I gave Heaven's Gate a call. It's a bit of a drive for me but I had no where else to go and I can't do anything with my precious pup myself.The person who answered, Ryan, assured me they were open, I could walk in (no appointment needed), and he'd be there for us. He was very kind and soft and gentle.When we arrived, the first thing I noticed was that the office smelled nice, was nicely decorated, and very open and spacious. It was welcoming. We got the same amount of care I heard over the phone. I didn't feel rushed. He walked us through the process and showed us all the options we could purchase and offered a private cremation. We opted for the wooden urn that comes with the cremation and includes engraving, and purchased a paw print extra. A few days later when I went to pick up my dog, she was well taken care of by Josh. Nicely wrapped up in a bag and had a nice candle and keychain with her as well as the certificate of cremation.If this ever happens again, which hopefully won't for a long time, I'm going back to Heaven's Gate. They really care.
Kat Seeba
I had a great experience here. It is a comforting environment when you walk in. My golden retriever passed away at 2 am so I was searching online at 2 am and I found Heaven's Gate Pet Memorial Center. Their website was really nice and you are able to fill out a form online. I never had a chance to discuss this with my vet since she passed a day after her appointment. I felt comfortable going here knowing the reviews were so great even though it was 70 miles away from my home. The staff are very respectful and considerate. They asked if I would like to cremate my pup with her favorite toy. They have a great selection of paw molds and urns. I was able to pick up the urn with her ashes in 3 days and they added a keychain and a candle. The bag that it comes in is very sturdy. I am happy that I was able to bring my pup back home so quickly. Thank you.
Lia Vang
Iβm so grateful and thankful that I found this place. My dog passed away in the middle of the night and I brought her in the morning to Brian. Brian helped us through the process and I cannot thank him enough for helping us.I found the pricing pretty affordable. I lost a smaller dog last year and paid $300 through a vet, because that cremation service worked with the vet. I was unfamiliar with cremation prices, so we paid the $300. When I discovered this place, I paid 1/2 for a slightly bigger dog.I would recommend this place to everyone who is able to drive the distance. I came from Sacramento and the drive wasnβt too far for me.
JENNIFER JONES
Our beloved Scrappy, a 16yr old Yorkie passed away this morning at home due to natural causes and we are new to the area so I was very nervous about where to take him. When I say that Heavenβs Gate was the absolute best choice I mean it. Scrappy was treated with respect and preserved in a respectful way which was fast, efficient and affordable. The presentation we received exceeded my expectations and helped to ease the pain of a terrible family loss. I highly recommend! Thank you Brian for your careπ
Elizabeth Escobar
My husband found this place online and read the ratings and we decided to take our baby boy Zara here to get him cremated, this place truly lives up to the 5 star ratings and feedback from other customers, and we highly recommend anyone to bring their babies here.We were welcomed and helped out by Brian, him and his team at Heavens Gate are truly wonderful and compassionate. We felt very comfortable and were walked through the entire process in a stress-free way. I felt ease and closure knowing our baby was in good hands. We had plenty of time to say our final goodbyes and didnβt feel rushed.Overall everything we purchased was high quality (I.e the urn, jewelry, impressions of our babies paws) we got a nice gift bag with his certificate and a rainbow bridge card along with a necklace. Everything was worth coming to this place and we are very satisfied with our keepsakes. Thank you so so much again Heavens Gate!
Serina Sanchez
Sadly I had to cremate my sweet girl Chloe Iβve had for 18 years and Heavens Gate was so compassionate and caring. Itβs such a beautiful place and they really live up to their name. Thank you for helping me with this process and taking care of my sweet Chloe.
Crystal Bueno
My Cat died while I was out of state. I googled cremation and this was the place popped up as affordable. I called and spoke with Brian. He was so compassionate and comforting. I got the beautiful laying kitty urn for my baby. I kept calling him back with so many questions and he was so kind each call. Thank you so much for making such a sad experience manageable.
Tanya Dacanay
Our hearts are so completely filled with gratitude for the beautiful and respectful way that Heaven's Gate handled the cremation of our precious dog, Ziggy.I called Heaven's Gate the day Ziggy was scheduled to be put to sleep. A gentleman by the name of Josh answered the phone, and he could not have been kinder or more patient as I explained that we would be bringing Ziggy in later that day. He gave me general information, including directions.When we arrived that afternoon, the walk from the car to the front door felt like the longest, most painful walk of our lives. Josh greeted us and gently guided us to place Ziggy on a soft blanket covered, so appropriately, with hearts.Josh walked us through the process, and helped us decide on a few details. When we had completed the necessary arrangements, Josh told us to take our time saying our goodbyes, and he quietly left us alone with our sweet Ziggy.Three days later, we got the call that Ziggy was ready to be picked up. We were completely unprepared for the beautiful details surrounding the return of Ziggy's ashes. We were presented with a small bag containing Ziggy's beautiful cremation box, a memorial candle, a card with "The Rainbow Bridge" printed on it, the certificate of cremation, and a sweet keychain that read "No longer by my side but forever in my heart".The wonderful service provided by the beautiful people at Heaven's Gate made an extremely heartbreaking situation just a tiny bit easier. Being able to bring Ziggy back home in a dignified and memorable way...there is no way to put a price on that level of service.I highly recommend Heaven's Gate, and all the wonderful souls who work there tirelessly to help people honor their beloved pets. Choose Heaven's Gate. You won't be disappointed. To Josh, thank you for your extraordinary compassion and kindness. You will never be forgotten.
Matthew Bonfiglio
Thereβs a reason they have excellent ratings! They are very kind and calm, exactly what I needed when my 16yr old cat passed away suddenly last week. This place was there for me and made sure that it wouldnβt end at being together for 13 years. Thank you for everything, truly.
Doberman Lover
We recently had our dog cremated here and were beyond pleased with our experience. Dr. Jackie Conner took our sweet doggie there last weekend and we were able to pick up our pets ashes the following week. The box is so beautiful, just what we wanted. They offered so many nice touches and were extremely kind. Losing a pet is one of the worst things, and I'm so grateful for places like this that do more than just provide a service, they do it with kindness. Thank you Heavens Gate. You made a difficult time a little easier for us, and we are so grateful. π
Ericka Rudge
Iβm so very thankful for the services that Heavenβs Gate Pet Memorial provided. Early this month I had lost my beloved cat of 3 years and the next day they picked up her body and held onto her cremated remains until I was able to pick her up at a later date. When I did finally pick up her remains, I only expected to pick up her urn and nothing else. However, I was pleasantly surprised to see they had created a cremated certificate, provided a card about the Rainbow Bridge, included a keychain, and included a candle. They were also very patient and kind. I definitely plan to continue to use this establishment for any other future pet cremations I may need.The image is of her memorial placement, at her favorite spot in my room where she destroyed the curtain trying to always see outside the window. The cat statue I purchased in Canada because it replicated how she looked laying on her overhang, the hanging paw sheβd use to wack at anyone who sat too close to her, mostly me.
laura espinosa
βI was truly impressed by the exceptional presentation and the unwavering support I received from this pet memorial center. Their commitment to providing the best customer service is evident, and I couldnβt be more pleased with their services.β πLosing a beloved pet is never easy, and itβs heartwarming to know that there are businesses out there that genuinely care during such difficult times. --ICE-CREAM'S MOM πΎπ
crystal Cowan
Loosing a pet is one of the most heartbreaking events. But this company and their staff was beyond kind, helpful and respectful during this terrible time. I was able to bring my beloved Riley home within 3 days. Not only was the box beautiful but there was a card, necklace and candle inside the bag (unexpected tokens of kindness). I appreciate what they do and how kind they are throughout the entire process. Thank You Heavenβs Gate for all you do during this heartbreaking time!
Stephanie
At the beginning of 2024 we got the heartbreaking diagnosis that our 16 year old cat had stomach cancer. We had one good month with her before she refused to take her anti-nausea medication and we knew it was time to say goodbye. We were unimpressed with the cremation service my otherwise fantastic vet works and found Heavenβs Gate Pet Memorial Center while looking for alternatives. The options and price made us feel comfortable enough to call and the person I talked to was empathetic and patient so we decided to use their services. When we had to say goodbye, we brought our cat to them and I appreciated that at no point they tried to upcharge us. We also got the extra service of having her fur placed in a bottle and it was very nicely done. I also appreciated how nicely her remains were packaged when returned to us. I have already told two people about their services since the last thing anyone wants to do when their pet has passed or is sick, is research what to do with the body. While I hope I wonβt need their services again for a long time, it is nice to know that Heavenβs Gate will be there if I need them in the future.
Chris Smiley
I had an excellent experience with Heaven's Gate after my cat passed away. They were very sympathetic to my loss. Their basic cremation service is reasonably priced, much cheaper than my vet, and includes a nice urn which you get to choose from several varieties. They also offer several additional rememberence items for additional cost, such as a ceramic paw print, but they do not pressure you to buy any.
Belinda RamΓrez
My baby boy Leo passed away suddenly yesterday, and Heaven's Gate was such a welcoming place during such a hard time. I live in Palo Alto and it was a Sunday, so all of the places near me were closed or, of the two that were open, were very sketchy. I wanted a place where I could bring Leo (a large chocolate lab) myself, have a private cremation, and be able to witness it, so I thought I'd have to wait until today (Monday), to have him cremated. It would have been difficult and not preferable to keep his body for that long, so finding Heaven's Gate was seriously a godsend. Ryan F. was incredibly kind, gentle, patient, and understanding, as well as considerate about my feelings throughout the process. He was open to having me be as much a part of the process as possible, which is what felt right for me as Leo's parent, caretaker, and friend of ten years. I learned a lot and felt as good as I could about my Leo boy's departure, during these final steps of his time with me. I am so grateful for this place and the work they do to care for our loved ones when they've transitioned. Thank you, so so much.
Nick C.
Great guy talk to him on the phone. He was nice enough to give me referrals a closer fit my needs
Marshall Varnec
Heavens Gate did an amazing job. Everyone was so compassionate and respectful everything came all nicely placed in a cute little black bag with paw print paper. They have a great collection of urns in all sizes for all your furry, scaly, and feathery friends. Hopefully I wonβt have to visit them again anytime soon but when some of my other furry family cross the rainbow bridge I will definitely be using their services again!
Emmeline Tober
They treated our doggie with care. After he passed, they came to our home to pick him up, gave him a private cremation, and sent him home in a beautiful wooden box with a slot for a photo on the front. They also provide pawprints. They even included a candle. If your pet has passed, these are the people to call. Thank you, Heavens Gate.
Deer Hunter
The service and compassion they gave were top notch. Not only are their prices very reasonable but they also have so many choices in how you would like to memorialize your your fur baby. There was no rushing or judging. I was amazed on the improvements that this type of service had made in the industry from when I had to do this some years ago. Very reasonably priced, were there is something available for every price bracket. They provided a nice gift wrap bag with personal touch of a candle and poem. Turn around time was quick, which was nice, so not to prolong the grieving process.
Autumn Grieshop
When life happens unexpectedly, you want someone to be there for you. On May 10th, our dog was killed unexpectedly in the evening. Everything is closed in the evenings, so Saturday morning I call Caring Pet and they never answered.What else am I supposed to do? So I gave Heaven's Gate a call. It's a bit of a drive for me but I had no where else to go and I can't do anything with my precious pup myself.The person who answered, Ryan, assured me they were open, I could walk in (no appointment needed), and he'd be there for us. He was very kind and soft and gentle.When we arrived, the first thing I noticed was that the office smelled nice, was nicely decorated, and very open and spacious. It was welcoming. We got the same amount of care I heard over the phone. I didn't feel rushed. He walked us through the process and showed us all the options we could purchase and offered a private cremation. We opted for the wooden urn that comes with the cremation and includes engraving, and purchased a paw print extra. A few days later when I went to pick up my dog, she was well taken care of by Josh. Nicely wrapped up in a bag and had a nice candle and keychain with her as well as the certificate of cremation.If this ever happens again, which hopefully won't for a long time, I'm going back to Heaven's Gate. They really care.
Kat Seeba
I had a great experience here. It is a comforting environment when you walk in. My golden retriever passed away at 2 am so I was searching online at 2 am and I found Heaven's Gate Pet Memorial Center. Their website was really nice and you are able to fill out a form online. I never had a chance to discuss this with my vet since she passed a day after her appointment. I felt comfortable going here knowing the reviews were so great even though it was 70 miles away from my home. The staff are very respectful and considerate. They asked if I would like to cremate my pup with her favorite toy. They have a great selection of paw molds and urns. I was able to pick up the urn with her ashes in 3 days and they added a keychain and a candle. The bag that it comes in is very sturdy. I am happy that I was able to bring my pup back home so quickly. Thank you.
Lia Vang
Iβm so grateful and thankful that I found this place. My dog passed away in the middle of the night and I brought her in the morning to Brian. Brian helped us through the process and I cannot thank him enough for helping us.I found the pricing pretty affordable. I lost a smaller dog last year and paid $300 through a vet, because that cremation service worked with the vet. I was unfamiliar with cremation prices, so we paid the $300. When I discovered this place, I paid 1/2 for a slightly bigger dog.I would recommend this place to everyone who is able to drive the distance. I came from Sacramento and the drive wasnβt too far for me.
JENNIFER JONES
Our beloved Scrappy, a 16yr old Yorkie passed away this morning at home due to natural causes and we are new to the area so I was very nervous about where to take him. When I say that Heavenβs Gate was the absolute best choice I mean it. Scrappy was treated with respect and preserved in a respectful way which was fast, efficient and affordable. The presentation we received exceeded my expectations and helped to ease the pain of a terrible family loss. I highly recommend! Thank you Brian for your careπ
Elizabeth Escobar
My husband found this place online and read the ratings and we decided to take our baby boy Zara here to get him cremated, this place truly lives up to the 5 star ratings and feedback from other customers, and we highly recommend anyone to bring their babies here.We were welcomed and helped out by Brian, him and his team at Heavens Gate are truly wonderful and compassionate. We felt very comfortable and were walked through the entire process in a stress-free way. I felt ease and closure knowing our baby was in good hands. We had plenty of time to say our final goodbyes and didnβt feel rushed.Overall everything we purchased was high quality (I.e the urn, jewelry, impressions of our babies paws) we got a nice gift bag with his certificate and a rainbow bridge card along with a necklace. Everything was worth coming to this place and we are very satisfied with our keepsakes. Thank you so so much again Heavens Gate!
Serina Sanchez
Sadly I had to cremate my sweet girl Chloe Iβve had for 18 years and Heavens Gate was so compassionate and caring. Itβs such a beautiful place and they really live up to their name. Thank you for helping me with this process and taking care of my sweet Chloe.
Crystal Bueno
My Cat died while I was out of state. I googled cremation and this was the place popped up as affordable. I called and spoke with Brian. He was so compassionate and comforting. I got the beautiful laying kitty urn for my baby. I kept calling him back with so many questions and he was so kind each call. Thank you so much for making such a sad experience manageable.
Melissa Rosas
Very compassionate and reasonable priced to be able to keep your loved one home! So very thankful for goggle reviews and now my own experience with our beloved Precious who was almost 16 years old. Thank you Heavens Gate for your wonderful service
Giana Sarha
My wife and I just lost our cat Greywind, he was 11 years old and our baby boy. From the start Heaven's Gate Pet Memorial Center was so kind, patient and understanding. I picked out an urn, necklace, and paw imprints for him. Ryan is who helped us through the process, he gave us some time alone with Greywind, and ensured me he would be taken care of. About a week later he let us know that Greywind was ready to come home. He was wrapped beautifully and carefully. They put a beautiful pendant and candle in the bag with him too. My heart feels a little more full now that he is home with us. I am so grateful to all of you and for all the kindness you showed my wife and I. Thank you for being so good to Greywind.
Michelle Miller
So much closure after taking my beloved Roxy here to Heavens Gate. The love and care they put into handling your pet truly shows!
cat knitt
I looked for all the cremation services in my area and Heaven's Gate was the only one that fit the bill of everything I was looking for. I called to schedule to bring in my Zeus and we were helped swiftly. They have been doing this for a very long time I can tell there's a mood of being desensitized (which would be normal) but this did not take away the care they provided for my fur baby. It also did not affect the quality of service I received. It met all of my expectations. I chose them because of the stellar reviews on Google and Yelp. Like I told my sister, it's far from Sacramento but "only the best for Zeus".I was able to see Zeus one last time before he was cremated. I asked for his blanket and flowers around him to be included and it wasn't an issue at all. I didn't know that cremation takes hours and in the case of my Zeus, it took about four hours. My sister came down from Reno and offered to drive and she needed to get back since she was working the next morning which is why I opted for same day service.They offer a lot of upgrades on urns, necklaces with your fur baby's ashes, paw prints, multiple designs and engravings etc. I upgraded on everything BECAUSE I ONLY WANTED THE BEST for my Zeus. I picked the large square urn that has three sides to put photos in. However, I wished the quality of the urn was much better. I have a hard time taking the acrylic frame out because the sizing is a little off. There's very little give so one of the frame protrude just a tiny bit when putting it back in. It also is a little tight once the photos are added in. Other than that, I love that I can see Zeus on the three points of views.I upgraded with a necklace and picked one that was very pretty. It started discoloring on the back and the middle part on the flower came off so I had to glue it. I called to see if I can have it replaced and was very happy I can free of charge. I was informed that the one I picked is plated. They have stainless steels pendants for durability and I already have one picked.If you need a pet cremation service, I am confident to recommend this place. They met all my expectations regarding quality of care and service, and prices. Like I mentioned above, I only wanted the best for Zeus and they definitely delivered.
Caroline Sun
Our family dog passed away unexpectedly and I am thankful that Heaven's Gate was able to accommodate a same-day cremation last minute on a Saturday.I live across the country and I am grateful that Heaven's Gate was able to come out on short notice to help my mother with pick up and navigating to/from their location.The staff I spoke to over the phone was very helpful and comforting, so I really appreciated the care and compassion they extended during this difficult day.
Jordan Tibbits
We had our old dog cremated with Heaven's Gate. We are very thankful for the care the staff took with our boy, and they helped ease a difficult time in our life with their kindness in assisting us with picking out a beautiful box to store his ashes. When time came to bring him back home, Heaven's Gate provided a couple unexpected extra small trinkets (a memorial keychain, candle, etc) that we found to be very caring and thoughtful. Would highly recommend Heaven's Gate for their services.
Baxter Cyn
My wife and I have unfortunately have had to use Heaven's Gate one to many times. From the very first time to now, Heaven's Gate has been very caring and has given us time to say goodbye to each and every one of them. These are our kids. Heaven's Gate has gone beyond the call of duty, If anyone who has the unfortunate situation that event happened to you.give them a call they do wonderful memories of your pet and are very compassionate about what you are going through. I feel bad for them at times you know that it gets to them as well. But thank you for being here when we need you.
Tina Coryell
I've been here before about 5-6 yrs ago and was not wanting to come back but due to unfortunate circumstances here I am. They are always very compassionate and understanding. They let me cry it out both times and let me take my time saying goodbye to my dog's. It's the most miserable feeling having to loose a pet .
Jennica Looper
Losing our dog pretty suddenly on Friday was a devastating experience for our family, but Brian at Heaven's Gate made our process thereafter go quickly and smoothly. We got to bring our boy home only 3 days later in a beautiful carved urn. We appreciate the sweet bag with little extras that was included too. Hopefully we won't have to use them anytime soon for our other pets, but when the time comes we will definitely return.Thank you very much β€οΈ
S Z.
I wish I could give this business 20 stars for the level of service they have given. they were tactful, kind and considerate. even the most basic package was beautifully presented with all the details even the quality of the cardstock. I have paid similar prices in Sacramento but not nearly as top quality and much better customer service. they treat your pets with care and respect, Ill be recommending them to everyone.
Tanya Dacanay
Our hearts are so completely filled with gratitude for the beautiful and respectful way that Heaven's Gate handled the cremation of our precious dog, Ziggy.I called Heaven's Gate the day Ziggy was scheduled to be put to sleep. A gentleman by the name of Josh answered the phone, and he could not have been kinder or more patient as I explained that we would be bringing Ziggy in later that day. He gave me general information, including directions.When we arrived that afternoon, the walk from the car to the front door felt like the longest, most painful walk of our lives. Josh greeted us and gently guided us to place Ziggy on a soft blanket covered, so appropriately, with hearts.Josh walked us through the process, and helped us decide on a few details. When we had completed the necessary arrangements, Josh told us to take our time saying our goodbyes, and he quietly left us alone with our sweet Ziggy.Three days later, we got the call that Ziggy was ready to be picked up. We were completely unprepared for the beautiful details surrounding the return of Ziggy's ashes. We were presented with a small bag containing Ziggy's beautiful cremation box, a memorial candle, a card with "The Rainbow Bridge" printed on it, the certificate of cremation, and a sweet keychain that read "No longer by my side but forever in my heart".The wonderful service provided by the beautiful people at Heaven's Gate made an extremely heartbreaking situation just a tiny bit easier. Being able to bring Ziggy back home in a dignified and memorable way...there is no way to put a price on that level of service.I highly recommend Heaven's Gate, and all the wonderful souls who work there tirelessly to help people honor their beloved pets. Choose Heaven's Gate. You won't be disappointed. To Josh, thank you for your extraordinary compassion and kindness. You will never be forgotten.
Matthew Bonfiglio
Thereβs a reason they have excellent ratings! They are very kind and calm, exactly what I needed when my 16yr old cat passed away suddenly last week. This place was there for me and made sure that it wouldnβt end at being together for 13 years. Thank you for everything, truly.
Doberman Lover
We recently had our dog cremated here and were beyond pleased with our experience. Dr. Jackie Conner took our sweet doggie there last weekend and we were able to pick up our pets ashes the following week. The box is so beautiful, just what we wanted. They offered so many nice touches and were extremely kind. Losing a pet is one of the worst things, and I'm so grateful for places like this that do more than just provide a service, they do it with kindness. Thank you Heavens Gate. You made a difficult time a little easier for us, and we are so grateful. π
Ericka Rudge
Iβm so very thankful for the services that Heavenβs Gate Pet Memorial provided. Early this month I had lost my beloved cat of 3 years and the next day they picked up her body and held onto her cremated remains until I was able to pick her up at a later date. When I did finally pick up her remains, I only expected to pick up her urn and nothing else. However, I was pleasantly surprised to see they had created a cremated certificate, provided a card about the Rainbow Bridge, included a keychain, and included a candle. They were also very patient and kind. I definitely plan to continue to use this establishment for any other future pet cremations I may need.The image is of her memorial placement, at her favorite spot in my room where she destroyed the curtain trying to always see outside the window. The cat statue I purchased in Canada because it replicated how she looked laying on her overhang, the hanging paw sheβd use to wack at anyone who sat too close to her, mostly me.
laura espinosa
βI was truly impressed by the exceptional presentation and the unwavering support I received from this pet memorial center. Their commitment to providing the best customer service is evident, and I couldnβt be more pleased with their services.β πLosing a beloved pet is never easy, and itβs heartwarming to know that there are businesses out there that genuinely care during such difficult times. --ICE-CREAM'S MOM πΎπ
crystal Cowan
Loosing a pet is one of the most heartbreaking events. But this company and their staff was beyond kind, helpful and respectful during this terrible time. I was able to bring my beloved Riley home within 3 days. Not only was the box beautiful but there was a card, necklace and candle inside the bag (unexpected tokens of kindness). I appreciate what they do and how kind they are throughout the entire process. Thank You Heavenβs Gate for all you do during this heartbreaking time!
Stephanie
At the beginning of 2024 we got the heartbreaking diagnosis that our 16 year old cat had stomach cancer. We had one good month with her before she refused to take her anti-nausea medication and we knew it was time to say goodbye. We were unimpressed with the cremation service my otherwise fantastic vet works and found Heavenβs Gate Pet Memorial Center while looking for alternatives. The options and price made us feel comfortable enough to call and the person I talked to was empathetic and patient so we decided to use their services. When we had to say goodbye, we brought our cat to them and I appreciated that at no point they tried to upcharge us. We also got the extra service of having her fur placed in a bottle and it was very nicely done. I also appreciated how nicely her remains were packaged when returned to us. I have already told two people about their services since the last thing anyone wants to do when their pet has passed or is sick, is research what to do with the body. While I hope I wonβt need their services again for a long time, it is nice to know that Heavenβs Gate will be there if I need them in the future.
Chris Smiley
I had an excellent experience with Heaven's Gate after my cat passed away. They were very sympathetic to my loss. Their basic cremation service is reasonably priced, much cheaper than my vet, and includes a nice urn which you get to choose from several varieties. They also offer several additional rememberence items for additional cost, such as a ceramic paw print, but they do not pressure you to buy any.
Belinda RamΓrez
My baby boy Leo passed away suddenly yesterday, and Heaven's Gate was such a welcoming place during such a hard time. I live in Palo Alto and it was a Sunday, so all of the places near me were closed or, of the two that were open, were very sketchy. I wanted a place where I could bring Leo (a large chocolate lab) myself, have a private cremation, and be able to witness it, so I thought I'd have to wait until today (Monday), to have him cremated. It would have been difficult and not preferable to keep his body for that long, so finding Heaven's Gate was seriously a godsend. Ryan F. was incredibly kind, gentle, patient, and understanding, as well as considerate about my feelings throughout the process. He was open to having me be as much a part of the process as possible, which is what felt right for me as Leo's parent, caretaker, and friend of ten years. I learned a lot and felt as good as I could about my Leo boy's departure, during these final steps of his time with me. I am so grateful for this place and the work they do to care for our loved ones when they've transitioned. Thank you, so so much.
Nick C.
Great guy talk to him on the phone. He was nice enough to give me referrals a closer fit my needs
Dorothy Kingsley
They were very easy to deal with at a very stressful time. Ryan was very compassionate. and remembered who we were when we called in the next day to follow up. The turn around time was 4 DAYS. The competition was 4 to 5 WEEKS. The more time "in transit" the more chances for loss of our dog's precious ashes. Why take a chance? Pricing was very competitive and the service was better. The box containing our dog's ashes was beautiful! I highly recommend Heaven's Gate.
Caitlin
Given the unfortunate circumstances of finding this business, they are so sympathetic if you lose a pet. We lost our dog one weekday afternoon, unexpectedly. They took him in that day and they were very understanding and accommodating. Derby was home 4 days later. They go out of their way for the special touches of dealing with your loss like a simple keychain and candle. Staff was so nice and Iβm glad my dog was taken care of. Thank you so much.
Josie Adney
Our sweet dog was dropped off after at home euthanasia. Our first interaction was picking up his remains. They were very polite and kind. The presentation of the memorial box is beautiful and helped make the moment less painful.
Ellen Bandula
Brian at Heavens Gate was kind and professional. They are providing a much needed service and treated us with real compassion. Highly recommend
Jessica Rogers
I had Heavens Gate come get my dog after she was put down. A young man, Ryan was there to take Ivory. He came in with a clean folded blanket laid it down and gently picked her up to put her on the blanket. He put her on the stretcher and made sure she was covered as he took her outside. He was very sympathetic and showed true care for my loss. I felt that he took care of her as if she was his. Thank you Heavens Gate. Thank you Ryan
Elena Christi
These people a genuinely good and caring people when it comes to you and your beloved one. My Duke- German shepherd of 12 years young who was well loved and displayed laughter and love to this family and will be sorrowfully missed. He was our family.When he went quickly in the night. Heavens Gate came and picked him up for us, and arrangements were made.They were very respectful and caring for our loss. They transported him with care. They provided a beautiful wooden box , a heart necklace that said:a saying forever in my heart. Also a little scented candle with glass holder.I'm very grateful for these caring people in my time of loss. Thank you Heavens Gate. Sincerely E.Christi.
Irmgard Jablonski
I am forever grateful for the kind and compassionate help Heaven's Gate provided to me at my dog's Bella Joy passing on September 16th, 2022. Brian and Jimmy were good listener and I received excellent service all the way around. There was a 45 minute delay at the pick up for my dog. But to me it was a treasure, because I had more time to spent with her dead body to say my good byes and to digest that she was truly gone. It helped me to heal. Thank you for all your help!!!
Evelyn Bowers
Losing a pet is a very difficult time. Brian at Heavenβs Gate was so kind and compassionate. I called him right before he was closing he offered to stay open and wait for me. He has so many beautiful options in urns. He treated my sweet Roxie like she was his own and gave us plenty of time to say goodbye. I picked her up 3 days later. The urn had her name plate on the bottom, a certificate of her cremation, a card with the rainbow bridge prayer, a little candle and a heart necklace in remembrance of my pet. Brian goes above and beyond! Such nice touches that warmed my heart. I highly recommend Heavenβs Gate πΎ Thank you β€οΈ
Stephanie Walker
None of this was easy but I feel we took our baby to the right place. Brian was so amazing. He calmed our nerves and made us feel like he understood and cared. I wanted this day to be as easy as possible with no hiccups and it was. Thank you for giving us the support we needed.
Vicki Fortini
On one of the worst days of my life, these wonderful people were there for me.I was suddenly and unexpectedly having to euthanize my favorite kitty, and they were incredibly compassionate and understanding in listening to the story of my pain, and then helping me set up everything that I wanted done the very next day.Ryan even told me to call him anytime that night or next morning if I thought of anything else I needed, or just wanted to talk about.When I took my Herbie in, Jake participated in the small service I'd prepared, and did everything possible to make me feel comfortable, and honor my loved one.I just don't have enough good things to say about these people.They are over an hour drive away for me, and worth the effort.If I could give them 10 stars, I would.Thank you for your respect and your caring, in helping me say goodbye π
Melissa Rosas
Very compassionate and reasonable priced to be able to keep your loved one home! So very thankful for goggle reviews and now my own experience with our beloved Precious who was almost 16 years old. Thank you Heavens Gate for your wonderful service
Giana Sarha
My wife and I just lost our cat Greywind, he was 11 years old and our baby boy. From the start Heaven's Gate Pet Memorial Center was so kind, patient and understanding. I picked out an urn, necklace, and paw imprints for him. Ryan is who helped us through the process, he gave us some time alone with Greywind, and ensured me he would be taken care of. About a week later he let us know that Greywind was ready to come home. He was wrapped beautifully and carefully. They put a beautiful pendant and candle in the bag with him too. My heart feels a little more full now that he is home with us. I am so grateful to all of you and for all the kindness you showed my wife and I. Thank you for being so good to Greywind.
Michelle Miller
So much closure after taking my beloved Roxy here to Heavens Gate. The love and care they put into handling your pet truly shows!
cat knitt
I looked for all the cremation services in my area and Heaven's Gate was the only one that fit the bill of everything I was looking for. I called to schedule to bring in my Zeus and we were helped swiftly. They have been doing this for a very long time I can tell there's a mood of being desensitized (which would be normal) but this did not take away the care they provided for my fur baby. It also did not affect the quality of service I received. It met all of my expectations. I chose them because of the stellar reviews on Google and Yelp. Like I told my sister, it's far from Sacramento but "only the best for Zeus".I was able to see Zeus one last time before he was cremated. I asked for his blanket and flowers around him to be included and it wasn't an issue at all. I didn't know that cremation takes hours and in the case of my Zeus, it took about four hours. My sister came down from Reno and offered to drive and she needed to get back since she was working the next morning which is why I opted for same day service.They offer a lot of upgrades on urns, necklaces with your fur baby's ashes, paw prints, multiple designs and engravings etc. I upgraded on everything BECAUSE I ONLY WANTED THE BEST for my Zeus. I picked the large square urn that has three sides to put photos in. However, I wished the quality of the urn was much better. I have a hard time taking the acrylic frame out because the sizing is a little off. There's very little give so one of the frame protrude just a tiny bit when putting it back in. It also is a little tight once the photos are added in. Other than that, I love that I can see Zeus on the three points of views.I upgraded with a necklace and picked one that was very pretty. It started discoloring on the back and the middle part on the flower came off so I had to glue it. I called to see if I can have it replaced and was very happy I can free of charge. I was informed that the one I picked is plated. They have stainless steels pendants for durability and I already have one picked.If you need a pet cremation service, I am confident to recommend this place. They met all my expectations regarding quality of care and service, and prices. Like I mentioned above, I only wanted the best for Zeus and they definitely delivered.
Caroline Sun
Our family dog passed away unexpectedly and I am thankful that Heaven's Gate was able to accommodate a same-day cremation last minute on a Saturday.I live across the country and I am grateful that Heaven's Gate was able to come out on short notice to help my mother with pick up and navigating to/from their location.The staff I spoke to over the phone was very helpful and comforting, so I really appreciated the care and compassion they extended during this difficult day.
Jordan Tibbits
We had our old dog cremated with Heaven's Gate. We are very thankful for the care the staff took with our boy, and they helped ease a difficult time in our life with their kindness in assisting us with picking out a beautiful box to store his ashes. When time came to bring him back home, Heaven's Gate provided a couple unexpected extra small trinkets (a memorial keychain, candle, etc) that we found to be very caring and thoughtful. Would highly recommend Heaven's Gate for their services.
Baxter Cyn
My wife and I have unfortunately have had to use Heaven's Gate one to many times. From the very first time to now, Heaven's Gate has been very caring and has given us time to say goodbye to each and every one of them. These are our kids. Heaven's Gate has gone beyond the call of duty, If anyone who has the unfortunate situation that event happened to you.give them a call they do wonderful memories of your pet and are very compassionate about what you are going through. I feel bad for them at times you know that it gets to them as well. But thank you for being here when we need you.
Tina Coryell
I've been here before about 5-6 yrs ago and was not wanting to come back but due to unfortunate circumstances here I am. They are always very compassionate and understanding. They let me cry it out both times and let me take my time saying goodbye to my dog's. It's the most miserable feeling having to loose a pet .
Jennica Looper
Losing our dog pretty suddenly on Friday was a devastating experience for our family, but Brian at Heaven's Gate made our process thereafter go quickly and smoothly. We got to bring our boy home only 3 days later in a beautiful carved urn. We appreciate the sweet bag with little extras that was included too. Hopefully we won't have to use them anytime soon for our other pets, but when the time comes we will definitely return.Thank you very much β€οΈ
S Z.
I wish I could give this business 20 stars for the level of service they have given. they were tactful, kind and considerate. even the most basic package was beautifully presented with all the details even the quality of the cardstock. I have paid similar prices in Sacramento but not nearly as top quality and much better customer service. they treat your pets with care and respect, Ill be recommending them to everyone.
Melody Herman
We just had our 13 year old Lilly cremated here and it was such a positive experience. Thank you so much for your services. We couldn't have asked for a better experience in this super sad time. I highly recommend this place if you're seeking to cremate your loved furry ones. Very fairly priced & the process couldn't have been easier.
L F
Sadly, my sweet dog just passed away and after researching online, I found Heavens Gate to be the perfect fit. Ryan came to pick my baby up from our home. He seemed nice and compassionate and was very flexible with time. I felt comfortable that he would really take care of my girl. I would definitely recommend and use them again. Thanks Ryan.
Patty Ferguson
Really sweet and understanding people. Jake was very kind and sympathetic. The urn/box was really pretty. The prices were very fair, in my opinion. Also, they went out of their way to include a necklace, candle, and a card which was really sweet. This is a difficult time for my family, but their compassion me more at ease and know that my boy was in good hands and for that I'm really thankful and grateful. I highly recommend them.
ladee da
This place gave us an amazing experience during such a terrible time. Ryan and the other gentleman that helped us were absolute angels. I'm a Registered Nurse and I know how easily one can become jaded when dealing with death and grief. We are so grateful that these gentlemen were so caring and so compassionate even though they do this day in and day out. Thank you so much for your service, transparency, and kindness!
Ryanne Brink
I lost my cat suddenly last week and Heaven's Gate Pet Memorial made everything painless and affordable. The staff was very compassionate and definitely care for their clients and take the best care of your beloved family members. Definitely would recommend.
Karen Feathers
I cannot say enough how thankful I am for the wonderful experience I had with Heaven's Gate.I knew Trixie's end was coming and my grief did not allow me to think clearly.The staff were very caring, patient in answering all my questions and comforting as I left Trixie's body there for her next journey.When I picked her up and saw the first-class presentation of her ashes I was overwhelmed by the compassion Heaven's Gate has for not only the "souls in fur" but for the family and friends also.Thank you again for all you do!
Monte M
Ryan did a wonderful job and was very sensitive to our family and the tough time we were going thru having just lost our dear Sugar Bear. I sent an email in from their website and he called me back nearly immediately even though it was well after their normal business hours. We were also very appreciative of him coming to our home to pick her up, not to mention being arriving exactly when he said he would!When you have the unfortunate experience of losing your pet, Heaven's Gate will do a fantastic job for you.
Paul G Blazer
I am very grateful for their compassion, understanding, and patience. I cannot say enough for how thankful I am for the gentleman who helped me get through this. Thoughtfulness of presentation when you take your baby home (for me) helped ease the pain. They also offer a service for your furbaby. Above and beyond expectations.
Robin Kurland
Iβm so glad that I brought my precious Paxton here. He was treated with so much love and respect and so was I. I was able to be a part of the process of creating his paw prints. They have so many beautiful options. I bought a wooden urn where I put his picture in it, I bought a necklace so I could have his ashes close to my heart and I bought a clay paw prints and a foam paw print. Everyone was so nice and professional and made one of the hardest days of my life just a little bit easier. Thank you to everyone there.
Sherrie Morris
Bryan was amazing to work with. He was so kind and compassionate. They worked with us while we were trying to get the money together. Their prices are exactly what they should be for having to deal with this kind of loss. Especially since we had two dogs at the same time go tragically. The selection of urns and jewelry to put them in is amazing. Even though we wish we didnt have to be using this buisness we are very happy it was with them. We definitely will be recommending them!!!! 5 stars!!!
Dorothy Kingsley
They were very easy to deal with at a very stressful time. Ryan was very compassionate. and remembered who we were when we called in the next day to follow up. The turn around time was 4 DAYS. The competition was 4 to 5 WEEKS. The more time "in transit" the more chances for loss of our dog's precious ashes. Why take a chance? Pricing was very competitive and the service was better. The box containing our dog's ashes was beautiful! I highly recommend Heaven's Gate.
Caitlin
Given the unfortunate circumstances of finding this business, they are so sympathetic if you lose a pet. We lost our dog one weekday afternoon, unexpectedly. They took him in that day and they were very understanding and accommodating. Derby was home 4 days later. They go out of their way for the special touches of dealing with your loss like a simple keychain and candle. Staff was so nice and Iβm glad my dog was taken care of. Thank you so much.
Josie Adney
Our sweet dog was dropped off after at home euthanasia. Our first interaction was picking up his remains. They were very polite and kind. The presentation of the memorial box is beautiful and helped make the moment less painful.
Ellen Bandula
Brian at Heavens Gate was kind and professional. They are providing a much needed service and treated us with real compassion. Highly recommend
Jessica Rogers
I had Heavens Gate come get my dog after she was put down. A young man, Ryan was there to take Ivory. He came in with a clean folded blanket laid it down and gently picked her up to put her on the blanket. He put her on the stretcher and made sure she was covered as he took her outside. He was very sympathetic and showed true care for my loss. I felt that he took care of her as if she was his. Thank you Heavens Gate. Thank you Ryan
Elena Christi
These people a genuinely good and caring people when it comes to you and your beloved one. My Duke- German shepherd of 12 years young who was well loved and displayed laughter and love to this family and will be sorrowfully missed. He was our family.When he went quickly in the night. Heavens Gate came and picked him up for us, and arrangements were made.They were very respectful and caring for our loss. They transported him with care. They provided a beautiful wooden box , a heart necklace that said:a saying forever in my heart. Also a little scented candle with glass holder.I'm very grateful for these caring people in my time of loss. Thank you Heavens Gate. Sincerely E.Christi.
Irmgard Jablonski
I am forever grateful for the kind and compassionate help Heaven's Gate provided to me at my dog's Bella Joy passing on September 16th, 2022. Brian and Jimmy were good listener and I received excellent service all the way around. There was a 45 minute delay at the pick up for my dog. But to me it was a treasure, because I had more time to spent with her dead body to say my good byes and to digest that she was truly gone. It helped me to heal. Thank you for all your help!!!
Evelyn Bowers
Losing a pet is a very difficult time. Brian at Heavenβs Gate was so kind and compassionate. I called him right before he was closing he offered to stay open and wait for me. He has so many beautiful options in urns. He treated my sweet Roxie like she was his own and gave us plenty of time to say goodbye. I picked her up 3 days later. The urn had her name plate on the bottom, a certificate of her cremation, a card with the rainbow bridge prayer, a little candle and a heart necklace in remembrance of my pet. Brian goes above and beyond! Such nice touches that warmed my heart. I highly recommend Heavenβs Gate πΎ Thank you β€οΈ
Stephanie Walker
None of this was easy but I feel we took our baby to the right place. Brian was so amazing. He calmed our nerves and made us feel like he understood and cared. I wanted this day to be as easy as possible with no hiccups and it was. Thank you for giving us the support we needed.
Vicki Fortini
On one of the worst days of my life, these wonderful people were there for me.I was suddenly and unexpectedly having to euthanize my favorite kitty, and they were incredibly compassionate and understanding in listening to the story of my pain, and then helping me set up everything that I wanted done the very next day.Ryan even told me to call him anytime that night or next morning if I thought of anything else I needed, or just wanted to talk about.When I took my Herbie in, Jake participated in the small service I'd prepared, and did everything possible to make me feel comfortable, and honor my loved one.I just don't have enough good things to say about these people.They are over an hour drive away for me, and worth the effort.If I could give them 10 stars, I would.Thank you for your respect and your caring, in helping me say goodbye π
DINA RODGERS
I highly recommend Heaven's Gate. My family and I have had to utilize their services on at least 4 occasions and we will continue to do so. They have picked up our fur babies and we have taken them there as well. They are very compassionate and we have never been left with any questions. We are always confident our fur babies are handled with the respect & care they deserve.
Al Solis
During such a difficult time, it's very nice to run across a company and/or individuals that make it easier. Ryan and Heaven's Gate are incredible!!! Understanding, compassionate, professional and some nice surprises are just a few descriptive words that come to mind about our experience with them. Thank you Ryan and Heaven's Gate. We will forever use you for the service you provide, whenever it is needed.
Vee McMiller
My Jojo passed away last Thursday early morning. They were very accommodating in picking him up at the time they said they would and he was ready for pick up in 4 days in a cute little urn with his name. Before his passing I didnβt even think of cremating Jojo and I am happy that I made that decision in a moment of grieving and have him back home.
Alan
7/21/2018. Bryan was very compassionate in our time of need. Service was great. Nice drive from Sacramento giving time to reflect on this somber occasion. We highly recommend Heaven's Gate if you are in need of this type of service.
Hazel Eyes
Heavenβs Gate took care of our baby and helped us with this sad experience. So happy to have them in our area! Gave us a wonderful box for ashes, a rainbow poem and a purple candle to light and grieve! Will recommend them to everyone!!
Jen Smith
Brian was amazing! Kind, compassionate, and empathetic. I highly recommend them. He treated our family member like she was his. I cannot thank you enough for the caring attitude you had for my entire family in our time of grief. Thank you!!
Shawn
If I could give them more than 5 stars I would. I am so grateful for them, they are very compassionate and professional. Miss Twiggy passed away on a Sunday evening and they came out that night and picked her up. They made a very stressful situation seem much more manageable. I highly recommend Heavenβs Gate.
Kaysi Everett
No disgruntled employee here. Just upset at the insensitive attitude that I received just by asking you a question about my dead dog, a very sensitive subject, because your employees lied to your clients about your policies initially to get them to sign up for your services. We had other βregularβ employees ,as you called them, (not special like the doctors) pets cremated for free by you from our hospital so thatβs a bold face lie. You cremated my dog months before the phone call.And if you have no record of my pet being privately cremated, I question the authenticity of the whole operation.
Kim White
I lost my dog Isaac. On Sunday. They 2 young men who came out to pick him up.were very caring and compassionate I brought him home yesterday. Thank you so much for the care and support
Nikki Jay
Thank you so much for the special care and thoughtfulness you gave with our sweet boy. It means so much. You made a very difficult time just a little bit easier. The box was beautifully detailed, the paw print is so very special to me. You went above and beyond and the presentation when I picked up my little guy was so special.
Melody Herman
We just had our 13 year old Lilly cremated here and it was such a positive experience. Thank you so much for your services. We couldn't have asked for a better experience in this super sad time. I highly recommend this place if you're seeking to cremate your loved furry ones. Very fairly priced & the process couldn't have been easier.
L F
Sadly, my sweet dog just passed away and after researching online, I found Heavens Gate to be the perfect fit. Ryan came to pick my baby up from our home. He seemed nice and compassionate and was very flexible with time. I felt comfortable that he would really take care of my girl. I would definitely recommend and use them again. Thanks Ryan.
Patty Ferguson
Really sweet and understanding people. Jake was very kind and sympathetic. The urn/box was really pretty. The prices were very fair, in my opinion. Also, they went out of their way to include a necklace, candle, and a card which was really sweet. This is a difficult time for my family, but their compassion me more at ease and know that my boy was in good hands and for that I'm really thankful and grateful. I highly recommend them.
ladee da
This place gave us an amazing experience during such a terrible time. Ryan and the other gentleman that helped us were absolute angels. I'm a Registered Nurse and I know how easily one can become jaded when dealing with death and grief. We are so grateful that these gentlemen were so caring and so compassionate even though they do this day in and day out. Thank you so much for your service, transparency, and kindness!
Ryanne Brink
I lost my cat suddenly last week and Heaven's Gate Pet Memorial made everything painless and affordable. The staff was very compassionate and definitely care for their clients and take the best care of your beloved family members. Definitely would recommend.
Karen Feathers
I cannot say enough how thankful I am for the wonderful experience I had with Heaven's Gate.I knew Trixie's end was coming and my grief did not allow me to think clearly.The staff were very caring, patient in answering all my questions and comforting as I left Trixie's body there for her next journey.When I picked her up and saw the first-class presentation of her ashes I was overwhelmed by the compassion Heaven's Gate has for not only the "souls in fur" but for the family and friends also.Thank you again for all you do!
Monte M
Ryan did a wonderful job and was very sensitive to our family and the tough time we were going thru having just lost our dear Sugar Bear. I sent an email in from their website and he called me back nearly immediately even though it was well after their normal business hours. We were also very appreciative of him coming to our home to pick her up, not to mention being arriving exactly when he said he would!When you have the unfortunate experience of losing your pet, Heaven's Gate will do a fantastic job for you.
Paul G Blazer
I am very grateful for their compassion, understanding, and patience. I cannot say enough for how thankful I am for the gentleman who helped me get through this. Thoughtfulness of presentation when you take your baby home (for me) helped ease the pain. They also offer a service for your furbaby. Above and beyond expectations.
Robin Kurland
Iβm so glad that I brought my precious Paxton here. He was treated with so much love and respect and so was I. I was able to be a part of the process of creating his paw prints. They have so many beautiful options. I bought a wooden urn where I put his picture in it, I bought a necklace so I could have his ashes close to my heart and I bought a clay paw prints and a foam paw print. Everyone was so nice and professional and made one of the hardest days of my life just a little bit easier. Thank you to everyone there.
Sherrie Morris
Bryan was amazing to work with. He was so kind and compassionate. They worked with us while we were trying to get the money together. Their prices are exactly what they should be for having to deal with this kind of loss. Especially since we had two dogs at the same time go tragically. The selection of urns and jewelry to put them in is amazing. Even though we wish we didnt have to be using this buisness we are very happy it was with them. We definitely will be recommending them!!!! 5 stars!!!
Nick Jones
I am so greatful for the service that Heavens Gate provided for me! My dog passed away early in the morning and I was unable to bury her due to the ground being to hard to dig. I called Heavenβs Gate at 530am, they answered my call and very very understanding of my situation. When i brought my dog in I was very upset and they were very companionate and patient with me the whole process. The price of cremation was very reasonable and I received my dogs ashes in a nice wooden box with a candle and card. I would highly recommend using them as an alternative to burial.
Carter Medlin
We lost two of our little dogs suddenly. The 2nd one was during an already stressful time. Heavenβs Gate Pet Memorial Center was just what we needed to help us take care or our beloved deceased with dignity and respect. They were available for us during our unexpected time of need. We have one senior dog left who we will take there when he passes on. Definitely recommend.
Desi Benish-Wilcott
From the first call barely being able to speak and only getting out my dog died last night, to finally picking her up and bringing her home, this place was amazing, so compassionate, caring, and understanding. So grateful for them and the work they do!!
Holly Howson
We lost our sweet old German Shepard just after Christmas. Heavens Gate was compassionate, accommodating, and presented us with a beautiful gift at the end. We canβt thank you enough.
Molly Small
I would like to say Thank you !! Amazing placeSuch a Hard time I lost my Frankie Boy TragicallyN they were kind an CaringI got my boy back and a nice wooden boxItβs a beautiful card about the rainbow bridgeHeartfelt keychain or necklace saying β no longer by my side but forever in my heartβA candle and a certificate of cremationI miss my Frankie Terribly but with their help heβs with me forever
Millie Jacobo
They were great it was a hard time for me and my family we had just lost my husband And our Layla had a broken heart for her Papa they made it simple and easy
Nicole Morgan
Ryan was the absolute best in taking care of my child ( cat). He helped me through one of the hardest times in my life. He also showed me exactly what my child will be put in. I was very pleased with it all. And i love that the ashes come in a box with a tree of life carved on it. Its good to know that even when my baby is goin out shes goin out with such dignity and grace. Thank you so much ryan. I trust the love of my life, my baby, my best roomie, my gracie, with them, you can too.
Pamela Brizendine
Highly recommend these lovely people and all they do. Prompt in response, caring and compassionate. Dr Carrie and them were just incredibly kind and loving during our familyβs loss.
heather morrison
After having to do the most difficult task of laying my dog to rest, Heaven's gate was compassionate and extremely professional. The cremation service was beyond what I could have ever expected. I thank them from the bottom of my heart.
Ken Office
Folks, sadly, one day we are going to loss that family member. When that times comes go no where but here. These folks are the most caring, compassionate, and more importantly, genuine people who will ever run across. Thank you Heavens Gate for taking such good care of our loved one.
DINA RODGERS
I highly recommend Heaven's Gate. My family and I have had to utilize their services on at least 4 occasions and we will continue to do so. They have picked up our fur babies and we have taken them there as well. They are very compassionate and we have never been left with any questions. We are always confident our fur babies are handled with the respect & care they deserve.
Al Solis
During such a difficult time, it's very nice to run across a company and/or individuals that make it easier. Ryan and Heaven's Gate are incredible!!! Understanding, compassionate, professional and some nice surprises are just a few descriptive words that come to mind about our experience with them. Thank you Ryan and Heaven's Gate. We will forever use you for the service you provide, whenever it is needed.
Vee McMiller
My Jojo passed away last Thursday early morning. They were very accommodating in picking him up at the time they said they would and he was ready for pick up in 4 days in a cute little urn with his name. Before his passing I didnβt even think of cremating Jojo and I am happy that I made that decision in a moment of grieving and have him back home.
Alan
7/21/2018. Bryan was very compassionate in our time of need. Service was great. Nice drive from Sacramento giving time to reflect on this somber occasion. We highly recommend Heaven's Gate if you are in need of this type of service.
Hazel Eyes
Heavenβs Gate took care of our baby and helped us with this sad experience. So happy to have them in our area! Gave us a wonderful box for ashes, a rainbow poem and a purple candle to light and grieve! Will recommend them to everyone!!
Jen Smith
Brian was amazing! Kind, compassionate, and empathetic. I highly recommend them. He treated our family member like she was his. I cannot thank you enough for the caring attitude you had for my entire family in our time of grief. Thank you!!
Shawn
If I could give them more than 5 stars I would. I am so grateful for them, they are very compassionate and professional. Miss Twiggy passed away on a Sunday evening and they came out that night and picked her up. They made a very stressful situation seem much more manageable. I highly recommend Heavenβs Gate.
Kaysi Everett
No disgruntled employee here. Just upset at the insensitive attitude that I received just by asking you a question about my dead dog, a very sensitive subject, because your employees lied to your clients about your policies initially to get them to sign up for your services. We had other βregularβ employees ,as you called them, (not special like the doctors) pets cremated for free by you from our hospital so thatβs a bold face lie. You cremated my dog months before the phone call.And if you have no record of my pet being privately cremated, I question the authenticity of the whole operation.
Kim White
I lost my dog Isaac. On Sunday. They 2 young men who came out to pick him up.were very caring and compassionate I brought him home yesterday. Thank you so much for the care and support
Nikki Jay
Thank you so much for the special care and thoughtfulness you gave with our sweet boy. It means so much. You made a very difficult time just a little bit easier. The box was beautifully detailed, the paw print is so very special to me. You went above and beyond and the presentation when I picked up my little guy was so special.
sierra h
Incredibly kind people! We brought our sweet hamster, Olive, here and most people would say βits just a hamsterβ, but they understood and took good care of her!
Elvira Press
After 22 years of love and affection we lost our family member. We appreciate to have such compassionate and efficient people who eased our grief. Thank you for being there for us.
Logan Pearson
We had an appointment to have our dog euthanised at home at 1130am. When we called to setup the appointment with Heavens gate to pick our dog up he told us that the vet is always late and to just call him when the vet got to our house and he would come out. Well he took another job in another town this morning even though he knew what time we wanted him here and now we have been sitting here with our dead dog in the living room for over an hour waiting for him.
shannon
Very kind and accommodating. Thank you so much
Jennifer Richardson
The best place ever to take your pet. Very caring and compassionate. Great group of guys. They take very good care of your fur babies. I highly recommend them to everyone!!!!!!!!!
Amber Warren
Brian is a fantastic man! He took care of my Maggie and more! This is the place you want to call when you lose your fur baby!
Sarah Kope
This place is absolutely amazing. I recommend them to anyone that has just experienced a loss. They were there for a us through some very hard losses.
Maureen Rutty
The people at heavens gates are amazing. They show you love and compassion through this tough time. Highly recommend them.
Randy Little
Five stars is not enough!!!!! Most caring thoughtful group one could hope for. No matter the distance, THESE are the people to use in that horrible emotional time.Thank you all.
My Tran
Jake was great and understanding. Explained everything and made the process an easy one. Highly recommended and wonβt hesitate to come back again. Again, thank you!
Nick Jones
I am so greatful for the service that Heavens Gate provided for me! My dog passed away early in the morning and I was unable to bury her due to the ground being to hard to dig. I called Heavenβs Gate at 530am, they answered my call and very very understanding of my situation. When i brought my dog in I was very upset and they were very companionate and patient with me the whole process. The price of cremation was very reasonable and I received my dogs ashes in a nice wooden box with a candle and card. I would highly recommend using them as an alternative to burial.
Carter Medlin
We lost two of our little dogs suddenly. The 2nd one was during an already stressful time. Heavenβs Gate Pet Memorial Center was just what we needed to help us take care or our beloved deceased with dignity and respect. They were available for us during our unexpected time of need. We have one senior dog left who we will take there when he passes on. Definitely recommend.
Desi Benish-Wilcott
From the first call barely being able to speak and only getting out my dog died last night, to finally picking her up and bringing her home, this place was amazing, so compassionate, caring, and understanding. So grateful for them and the work they do!!
Holly Howson
We lost our sweet old German Shepard just after Christmas. Heavens Gate was compassionate, accommodating, and presented us with a beautiful gift at the end. We canβt thank you enough.
Molly Small
I would like to say Thank you !! Amazing placeSuch a Hard time I lost my Frankie Boy TragicallyN they were kind an CaringI got my boy back and a nice wooden boxItβs a beautiful card about the rainbow bridgeHeartfelt keychain or necklace saying β no longer by my side but forever in my heartβA candle and a certificate of cremationI miss my Frankie Terribly but with their help heβs with me forever
Millie Jacobo
They were great it was a hard time for me and my family we had just lost my husband And our Layla had a broken heart for her Papa they made it simple and easy
Nicole Morgan
Ryan was the absolute best in taking care of my child ( cat). He helped me through one of the hardest times in my life. He also showed me exactly what my child will be put in. I was very pleased with it all. And i love that the ashes come in a box with a tree of life carved on it. Its good to know that even when my baby is goin out shes goin out with such dignity and grace. Thank you so much ryan. I trust the love of my life, my baby, my best roomie, my gracie, with them, you can too.
Pamela Brizendine
Highly recommend these lovely people and all they do. Prompt in response, caring and compassionate. Dr Carrie and them were just incredibly kind and loving during our familyβs loss.
heather morrison
After having to do the most difficult task of laying my dog to rest, Heaven's gate was compassionate and extremely professional. The cremation service was beyond what I could have ever expected. I thank them from the bottom of my heart.
Ken Office
Folks, sadly, one day we are going to loss that family member. When that times comes go no where but here. These folks are the most caring, compassionate, and more importantly, genuine people who will ever run across. Thank you Heavens Gate for taking such good care of our loved one.
Mo B
They took care of my big girl last summer. Kind and compassionate. Thank you.
judy shaw
I'm heart broken because of the loss of my dog!But these young men were so wonderful to me They were kind and quick to help me!They were punctual and very professional.
Mattea Friend
This place helped my husband and I so much. They were very caring and understanding. Very nice people. I'm glad we picked this place. I would definitely recommend.
Alyssa Hannagan
They were absolutely wonderful. Came and got my cat for me in a very timely manor and took extreme care in customer service with me
S Ms
My Grandmother was very moved at how beautifully everything was put together, as we all were.Thank you for everything.
Michelle Nicholson
I've brought 2 dogs to Heaven's Gate. They are so caring and mindful. Love them.
Timothy Percival
Great staff, very caring of our wants. During this difficult time they took great care of my wife and i.
Emily Louden
Very friendly and compassionate
Michelle Tyler
Thank you for making a really hard time so much easier. Wonderful company! Couldnβt recommend them more.
Tami Lunn
Took my baby girl here so I can have her with me. Amazing man such a service to this community.
sierra h
Incredibly kind people! We brought our sweet hamster, Olive, here and most people would say βits just a hamsterβ, but they understood and took good care of her!
Elvira Press
After 22 years of love and affection we lost our family member. We appreciate to have such compassionate and efficient people who eased our grief. Thank you for being there for us.
Logan Pearson
We had an appointment to have our dog euthanised at home at 1130am. When we called to setup the appointment with Heavens gate to pick our dog up he told us that the vet is always late and to just call him when the vet got to our house and he would come out. Well he took another job in another town this morning even though he knew what time we wanted him here and now we have been sitting here with our dead dog in the living room for over an hour waiting for him.
shannon
Very kind and accommodating. Thank you so much
Jennifer Richardson
The best place ever to take your pet. Very caring and compassionate. Great group of guys. They take very good care of your fur babies. I highly recommend them to everyone!!!!!!!!!
Amber Warren
Brian is a fantastic man! He took care of my Maggie and more! This is the place you want to call when you lose your fur baby!
Sarah Kope
This place is absolutely amazing. I recommend them to anyone that has just experienced a loss. They were there for a us through some very hard losses.
Maureen Rutty
The people at heavens gates are amazing. They show you love and compassion through this tough time. Highly recommend them.
Randy Little
Five stars is not enough!!!!! Most caring thoughtful group one could hope for. No matter the distance, THESE are the people to use in that horrible emotional time.Thank you all.
My Tran
Jake was great and understanding. Explained everything and made the process an easy one. Highly recommended and wonβt hesitate to come back again. Again, thank you!
Laverna Maguren
Itβs been 4 years but they were wonderful.
Brianna Barnes
This place was very kind and calming in a moment filled with darkness and sorrow.
Quinn Hudson
Very empathetic, sincere, professional, and beautiful. Thank you guy.
Kim Bishop
Just went through one of the hardest times of my life, sending my Labrador across the rainbow bridge. Ryan and his staff were totally professional, compassionate and caring to our needs. Thank you Ryan for all you did for our Tulie.
Theresa Merrill
5+++ Stars Very compassionate as well as professional...
Tony Wright
Unbelievable. Second time with another cat. The best
gail thaggard
This is a very nice place and the owner is very compassionat.
Amber Valencia
Very kind and compassionate staff. Brought my snake here to have her cremated. The building is very quiet and nice. I was able to get her back in a very short time. They are also very reasonably priced. I would highly recommend to anyone.
Kc Roglin
Claudia_ Garcia
Mo B
They took care of my big girl last summer. Kind and compassionate. Thank you.
judy shaw
I'm heart broken because of the loss of my dog!But these young men were so wonderful to me They were kind and quick to help me!They were punctual and very professional.
Mattea Friend
This place helped my husband and I so much. They were very caring and understanding. Very nice people. I'm glad we picked this place. I would definitely recommend.
Alyssa Hannagan
They were absolutely wonderful. Came and got my cat for me in a very timely manor and took extreme care in customer service with me
S Ms
My Grandmother was very moved at how beautifully everything was put together, as we all were.Thank you for everything.
Michelle Nicholson
I've brought 2 dogs to Heaven's Gate. They are so caring and mindful. Love them.
Timothy Percival
Great staff, very caring of our wants. During this difficult time they took great care of my wife and i.
Emily Louden
Very friendly and compassionate
Michelle Tyler
Thank you for making a really hard time so much easier. Wonderful company! Couldnβt recommend them more.
Tami Lunn
Took my baby girl here so I can have her with me. Amazing man such a service to this community.
Raphaela Cabading
Joyce Weeks
Jay
Rachelle Adams
Sabrina Mojica