Customer Reviews Summary
Aquapet Aquamation and Memorials has received overwhelmingly positive reviews for their compassionate service and professionalism during a difficult time for pet owners. Many customers appreciated the transparent pricing, the variety of urn options, and the opportunity for private viewings. However, there are serious concerns raised about the integrity of their cremation process, with some customers alleging that the facility does not perform its own cremations and has poor handling of pets' remains.
Adelita Carmona
Certainly! Here’s a thoughtful 5-star review for Aquapet Aquamation and Memorials:---⭐⭐⭐⭐⭐I can’t express enough how grateful I am to Aquapet Aquamation and Memorials for their exceptional service during such a difficult time. When my beloved cat, Japan, passed away, I wanted to ensurehe was treated with the utmost respect and dignity. The entire process was handled with so much care and professionalism.The aquamation service was not only environmentally friendly but also felt deeply personal. I was kept informed every step of the way, and the staff went above and beyond to ensure that Japan’s final resting place was done in a compassionate, peaceful manner.The memorial that followed was beautifully crafted, and it was so comforting to have a keepsake that honors Japan's memory. I could not have asked for a better way to say goodbye. Thank you to the Aquapet team for your kindness, understanding, and for providing a meaningful service that truly made a difference. Japan will always be in my heart, and I’m so glad I chose Aquapet to help with this final tribute.
Aaliyah Ramirez
I had a wonderful experience here at Aquapet Aquamation. They have a beautiful room and gave me time to say goodbye to my pup. Pricing was very reasonable and I loved the urn options. They also gave me an estimation time to have my pups ashes returned but I was able to pick her sooner. Overall a great experience and I would recommend to anyone who has recently lost a pet! 🐾
Alicia Guerrero
Thank you so much Aquapet Aquamation & Memorials for taking care of our dogs cremation. We appreciate the communication you gave us from the time of pickup and when she was ready to come home.
Calessa Li
I was deeply impressed with the professionalism of this company. The staff was exceptionally patient and compassionate, and it was clear that they truly care about what they do. I felt completely at ease entrusting them with my pet’s final journey. Knowing that my beloved pet was in such loving and capable hands brought me great comfort during a difficult time.
Adelita Carmona
Certainly! Here’s a thoughtful 5-star review for Aquapet Aquamation and Memorials:---⭐⭐⭐⭐⭐I can’t express enough how grateful I am to Aquapet Aquamation and Memorials for their exceptional service during such a difficult time. When my beloved cat, Japan, passed away, I wanted to ensurehe was treated with the utmost respect and dignity. The entire process was handled with so much care and professionalism.The aquamation service was not only environmentally friendly but also felt deeply personal. I was kept informed every step of the way, and the staff went above and beyond to ensure that Japan’s final resting place was done in a compassionate, peaceful manner.The memorial that followed was beautifully crafted, and it was so comforting to have a keepsake that honors Japan's memory. I could not have asked for a better way to say goodbye. Thank you to the Aquapet team for your kindness, understanding, and for providing a meaningful service that truly made a difference. Japan will always be in my heart, and I’m so glad I chose Aquapet to help with this final tribute.
Aaliyah Ramirez
I had a wonderful experience here at Aquapet Aquamation. They have a beautiful room and gave me time to say goodbye to my pup. Pricing was very reasonable and I loved the urn options. They also gave me an estimation time to have my pups ashes returned but I was able to pick her sooner. Overall a great experience and I would recommend to anyone who has recently lost a pet! 🐾
Alicia Guerrero
Thank you so much Aquapet Aquamation & Memorials for taking care of our dogs cremation. We appreciate the communication you gave us from the time of pickup and when she was ready to come home.
Calessa Li
I was deeply impressed with the professionalism of this company. The staff was exceptionally patient and compassionate, and it was clear that they truly care about what they do. I felt completely at ease entrusting them with my pet’s final journey. Knowing that my beloved pet was in such loving and capable hands brought me great comfort during a difficult time.
Gabriela Velasquez
Had an amazing experience here after the loss of our dog Max. Cassy was so heartwarming and understanding of our pain and made the process so much easier. I'm greatful to be taking my baby back home rather than dispose of him. Thankyou so much ❤️
Jeanette Velez
Our family had such a great experience here. The staff was caring and very professional. They made such a sad morning a special one by being available early in the morning for us, offering so many different options and then went above and beyond by placed our furry baby in a room for us to say our last good byes. Thank you Aquapet Aquamation And Memorials Inc 💕
Aaron Tinoco
Aquapet was amazing! I didn’t expect much from a cremation service but they were very caring and understanding. They had a lovely and nicely decorated viewing area where you can put your pet and say goodbye. They also had different options for the cremation (fire or water), different urns, clay paw prints, and hair clippings that you get to keep. All in all it was a lovely light in our dark time. I highly recommend to others who are going through the same unfortunate situation.
Juana Espinoza
Wonderful and very friendly. They stayed open late for me and I truly appreciate it. Price is great and they are quick. Will come again
Ramses Garcia
Everything happened so sudden and we were well taken care of and their service was amazing especially in a hard time thank you aquapet aquamation and memorial
Donna Cruz
Our very shy cat Baby passed away on Sept 18. We didn't know who to call that would provide the service until I was able to google search it. I spoke with a very compassionate associate named Cassie. She immediately scheduled us an appointment same day. She met me and my family. We discussed how its service worked and the cost. Cassie took care of our needs. I could feel her empathy rest assured Baby's body would be taken care with dignity and respect. She even dropped Baby's paw print and its fur bottle to my house. She thanked me and conveyed her warm sympathy to me and my family.
Anna Elise
Very beautiful space to say goodbye to our baby dog. Everything was handled so nicely and we got our baby dogs remains back very quickly. I highly recommend to come here during such a difficult time, makes it a little bit easier.
Naomi Moon
I was very indecisive if I wanted to cremate my baby boy. Ruben was a beautiful cat who passed away October 7th, 2024 and I didn’t want to bury him so I found a place. Aquapet Cremation was near my home and once I got there I was very satisfied with their service. I am glad I got my baby boy back in a good condition and he is now with me. The service only took 2-3 weeks. Thank you.
Dylan Liu
I would give them ten starts if I can! My little girl passed way when I was working. My family told me and I searched on google and I fortunately found this store. They are very nice and the first setence they said “very sorry for your loss”, that really comfort me. They provided pick up service one hour after the call. My family, especially my daughter, was very said, I was very appreciated they took time to hear about my dog’s story from my daughter, which helped her feel much better. It was only ten days, our little girl came back in a beautiful urn and my daughter really likes the paw print! Thanks a lot Kinsey! Highly recommended!
Julie C
I am so thankful i took my baby to them in such short notice. I really appreciated giving us time with her to say our goodbyes. I couldn’t have asked for something better. She’s great I highly recommend👍🏻
Mengru Zhao (Sharon)
I recently entrusted my beloved cat to Aquapet Aquamation. Their team was incredibly compassionate and understanding during such a difficult time. The option for water aquamation provided a unique and eco-friendly choice. I appreciate their kindness and the thoughtful care they gave to my pet.
Nicky PT
Losing my cat was really hard, but Aquapet Aquamation in San Dimas made it a little easier. Everyone was so kind and helpful. They explained everything about aquamation and answered all my questions. It felt good knowing was treated with such care and respect.Aquamation was a peaceful choice, and it's better for the environment too. I'm so glad I chose Aquapet to help me say goodbye to my furry friend. I would definitely recommend them to anyone who has lost a pet.
Natalie Fajardo
Experience was so delightful after such a hard moment after losing my pet kinsey was very helpful so service was great i do recommend.
Art Fregoso
Found this location when my Bulldog son unfortunately passed away . They helped me every step of the way even giving us a grieving room and time to say good buy before he was off to be cremated. Very friendly and helpful recommend highly if you’re unsure of a place like I was . They made it an easier process for our family . We are very lucky to have them help us keep him forever !
Emely Ojeda
Really enjoyed coming to aguapet memorial services. Made the process easy for us and gave us a great service. Made my family feel like our dog was in great hands. Thank you again.
Amy Ping Qiu
It’s my first time heard about this water cremation. I highly recommend Aquapet for their kind and considerate services. They had so much to offer to help me in such a tragic time. I never thought I would lose my fur baby so suddenly , it's been hard, but having them handle things when I don't know what to do make the whole process so smooth and so memorable.
Gabbie 4372
So thankful Aquapet Aquamation took care of my beloved Maximus and had him ready before Thanksgiving. Such caring staff thank you!
Breann Gonzalez
2-3 weeks for my babies ashes is outrageous the standard is 2 weeks tops and for individual it should be a week or less id recommend going else where for your babies cremation!!
Brianna Aguilar
My childhood best friend Pebbles died after 14 of the happiest years together and I chose Aquapet initially for the pricing and the good reviews. I’m glad that I did because my pebbles was well taken care of and I couldn’t have asked for a better experience during a very hard time. I loved my pebbles and I’m just glad she was taken care of. Thank you Aquapet for making the loss of my best friend a bit easier.
sophia lu
I am glad I chose Aquapet for my baby Mixy when he finished his life journey on June 04, 2024. When we brought him to the store, the owner treated the whole process very serious and gentle. I am sincerely appreciated for Aquapet’s lovely and detail service, and I will recommend it to all my friends!
Lauren MacDonald
The staff is so kind and compassionate. Everything we got back was great, they did a fantastic job!
Jenny Garcia
Our family lost our cat Stripes that we had for over 12 years, she was the sweetest girl anyone came across with. She loved cuddles and massages by everyone! When she past, it hurt us all so deeply and wanted to keep her close to us.. We knew that this place would be best for our sweet girl. The service was so lovely, extremely caring and I will highly recommend everyone to come here for their fur babies. Like we’ve said in person, thank you to Aquapet Aquamation a million times again for making this experience stress free and making sure that everything was perfect.
Ivy G
Roket was part of our family for over 16 years, when he passed we wanted to make sure he was handled with care and love. It was a hard time for my family, but the ladies from aquapet made it easier. They come to pick up really quick. Thank you!
cheyenna sharp
Such a wonderful and caring staff, I highly recommend AquaPet and water cremation in general. You can tell they really care and gave me plenty of final moments with my baby. They will take care of you and your precious little pet 🖤
Jca
Even through sad moments we need to rely on others, Aquapet responded right away when others didn’t , I recommend them for how efficient and easy accommodate our needs thank you
Lourdes Arellano
The employee was very kind from the initial phone call. Very comforting and understanding when explaining the services available. The memorial room is clean and nicely set up to pay your respects & say your goodbyes. I appreciate the appointment services as this allows you to not feel rushed and privacy. When you’re pet is ready you are welcomed with the same kindness and not rushed off. I am very grateful for the services.
Adelita Carmona
Certainly! Here’s a thoughtful 5-star review for Aquapet Aquamation and Memorials:---⭐⭐⭐⭐⭐I can’t express enough how grateful I am to Aquapet Aquamation and Memorials for their exceptional service during such a difficult time. When my beloved cat, Japan, passed away, I wanted to ensurehe was treated with the utmost respect and dignity. The entire process was handled with so much care and professionalism.The aquamation service was not only environmentally friendly but also felt deeply personal. I was kept informed every step of the way, and the staff went above and beyond to ensure that Japan’s final resting place was done in a compassionate, peaceful manner.The memorial that followed was beautifully crafted, and it was so comforting to have a keepsake that honors Japan's memory. I could not have asked for a better way to say goodbye. Thank you to the Aquapet team for your kindness, understanding, and for providing a meaningful service that truly made a difference. Japan will always be in my heart, and I’m so glad I chose Aquapet to help with this final tribute.
Aaliyah Ramirez
I had a wonderful experience here at Aquapet Aquamation. They have a beautiful room and gave me time to say goodbye to my pup. Pricing was very reasonable and I loved the urn options. They also gave me an estimation time to have my pups ashes returned but I was able to pick her sooner. Overall a great experience and I would recommend to anyone who has recently lost a pet! 🐾
Alicia Guerrero
Thank you so much Aquapet Aquamation & Memorials for taking care of our dogs cremation. We appreciate the communication you gave us from the time of pickup and when she was ready to come home.
Calessa Li
I was deeply impressed with the professionalism of this company. The staff was exceptionally patient and compassionate, and it was clear that they truly care about what they do. I felt completely at ease entrusting them with my pet’s final journey. Knowing that my beloved pet was in such loving and capable hands brought me great comfort during a difficult time.
Gabriela Velasquez
Had an amazing experience here after the loss of our dog Max. Cassy was so heartwarming and understanding of our pain and made the process so much easier. I'm greatful to be taking my baby back home rather than dispose of him. Thankyou so much ❤️
Jeanette Velez
Our family had such a great experience here. The staff was caring and very professional. They made such a sad morning a special one by being available early in the morning for us, offering so many different options and then went above and beyond by placed our furry baby in a room for us to say our last good byes. Thank you Aquapet Aquamation And Memorials Inc 💕
Aaron Tinoco
Aquapet was amazing! I didn’t expect much from a cremation service but they were very caring and understanding. They had a lovely and nicely decorated viewing area where you can put your pet and say goodbye. They also had different options for the cremation (fire or water), different urns, clay paw prints, and hair clippings that you get to keep. All in all it was a lovely light in our dark time. I highly recommend to others who are going through the same unfortunate situation.
Juana Espinoza
Wonderful and very friendly. They stayed open late for me and I truly appreciate it. Price is great and they are quick. Will come again
Ramses Garcia
Everything happened so sudden and we were well taken care of and their service was amazing especially in a hard time thank you aquapet aquamation and memorial
Donna Cruz
Our very shy cat Baby passed away on Sept 18. We didn't know who to call that would provide the service until I was able to google search it. I spoke with a very compassionate associate named Cassie. She immediately scheduled us an appointment same day. She met me and my family. We discussed how its service worked and the cost. Cassie took care of our needs. I could feel her empathy rest assured Baby's body would be taken care with dignity and respect. She even dropped Baby's paw print and its fur bottle to my house. She thanked me and conveyed her warm sympathy to me and my family.
Nicole Gonzales
This company did a wonderful job with my bearded dragon . We are forever thankful. Thank you so much!!
Alex Griffin
My Janu passed on 7/06/2024. It being a holiday weekend, it was horrible trying to find an open memorial service. Aquapet memorials was there to rescue me on one of the hardest moments. They made everything so adorable and put me at ease. I would highly recommend their services. Thank you for everything.
Sandra Rios
This process is one of the hardest things to do as a fur parent and finding a place that will walk you through your babies end is helpful. Here at Aquapet they were so gentle with us and our baby. As she passed we took her in and they gave us a room that was decorated for them to say goodbye. In addition she provided us with more than any other location. And I know price shouldn't be a question however we were in a place that that we weren't ready to say good bye and they were reasonable.
Joshua Quintia
Great service! Very welcoming and was fast with service. Highly recommend going here.
makiuzu
READ~ this place is not good.Not to long ago I brought my pet here and it was a really hard time for me since she's been with me since I was a kid so I had put my trust in this place and I should've done my research about this place before hand which is my fault but I found out this place doesn't do their own cremation like they said they did. They take advantage of peoples vulnerability and charge for private and communal cremation when in reality they asked other companies to use their cremation machines. Which I confirmed with another water cremation company in Orange County. They said it would take up to three weeks to receive my dogs ashes which grew suspicion for me so that's why I called other water cremation companies to ask if this is accurate and to my surprise it's not and they had also asked if I was asking about this company because this company had asked them to use their cremation machine before and do business with them but they denied them. Apparently they have a bunch of pets waiting in a freezer to be picked up by another water cremation center and that's why it takes as long as they said it would take. I quickly went back to the place two days later to ask for my dog back and they had already told me she's In already in the cremation process which I didn't believe because just the other day they said they had only cut her fur. I threatened to call the cops and sue and they finally gave me my dog back and it was heart breaking to see her frozen and her leg was sticking out while the other one was tucked in and there was a dent in her stomach. She looked like she was stuffed in a freezer with a bunch of other pets. I was completely devastated to see her in this condition not being treated as I hoped she would. This place not only continuously lied to me but made me believe my daughter was under good hands. They might seem nice and seem like they care but they just do it for the money of course. I ended up taking my daughter to another water cremation center someplace in Orange County where I found way better services and they offered more things to have for your pets. I ended up getting a necklace with her ashes in it. It took less than three weeks as well. I really advise not to trust this place. The other reviews were right about this place and I should've listened to them. I have a picture of my daughter in the condition I received her in after I threatened to call the cops. This experience has absolutely broke my heart. No one should go through this when losing a family member.
John Salcido
It was a very big loss for my family when our cat passed suddenly. Aqua pet was there for us in our time of need and helped us through the whole process of our pets aquamation process. They are so caring, kind and very professional. I highly recommend them
Nikki De Guzman
I highly recommend Aquapet. They were compassionate during this difficult time. I was pleased to see that they have a memorial room to give us time with our fur babies. Thank you so much again.
melissa Mejia
My Frenchie Dallas passed away suddenly and our family was heartbroken. We wanted to keep his memory alive and we were able to do that through Aquapet. They took Dallas quickly, were fair in price and the package we got was perfect. It came with his paw print, a piece of his hair and his ashes in a nice box. We were definitely happy with the service and communication. I highly recommend them.
Michelle Albano
We had an amazing experience at Aquapet Aquamation. They were very caring and understanding of our needs and I was truly comfortable leaving our beloved Trinket in their care. I definitely recommend this place.
Katerina D
They are very compassionate and worked within my schedule.I got a free private viewing for my baby and they gave me all the time I needed.Very good prices comparatively as well.I’m very happy with my choice of service!
Anna Elise
Very beautiful space to say goodbye to our baby dog. Everything was handled so nicely and we got our baby dogs remains back very quickly. I highly recommend to come here during such a difficult time, makes it a little bit easier.
Naomi Moon
I was very indecisive if I wanted to cremate my baby boy. Ruben was a beautiful cat who passed away October 7th, 2024 and I didn’t want to bury him so I found a place. Aquapet Cremation was near my home and once I got there I was very satisfied with their service. I am glad I got my baby boy back in a good condition and he is now with me. The service only took 2-3 weeks. Thank you.
Dylan Liu
I would give them ten starts if I can! My little girl passed way when I was working. My family told me and I searched on google and I fortunately found this store. They are very nice and the first setence they said “very sorry for your loss”, that really comfort me. They provided pick up service one hour after the call. My family, especially my daughter, was very said, I was very appreciated they took time to hear about my dog’s story from my daughter, which helped her feel much better. It was only ten days, our little girl came back in a beautiful urn and my daughter really likes the paw print! Thanks a lot Kinsey! Highly recommended!
Julie C
I am so thankful i took my baby to them in such short notice. I really appreciated giving us time with her to say our goodbyes. I couldn’t have asked for something better. She’s great I highly recommend👍🏻
Mengru Zhao (Sharon)
I recently entrusted my beloved cat to Aquapet Aquamation. Their team was incredibly compassionate and understanding during such a difficult time. The option for water aquamation provided a unique and eco-friendly choice. I appreciate their kindness and the thoughtful care they gave to my pet.
Nicky PT
Losing my cat was really hard, but Aquapet Aquamation in San Dimas made it a little easier. Everyone was so kind and helpful. They explained everything about aquamation and answered all my questions. It felt good knowing was treated with such care and respect.Aquamation was a peaceful choice, and it's better for the environment too. I'm so glad I chose Aquapet to help me say goodbye to my furry friend. I would definitely recommend them to anyone who has lost a pet.
Natalie Fajardo
Experience was so delightful after such a hard moment after losing my pet kinsey was very helpful so service was great i do recommend.
Art Fregoso
Found this location when my Bulldog son unfortunately passed away . They helped me every step of the way even giving us a grieving room and time to say good buy before he was off to be cremated. Very friendly and helpful recommend highly if you’re unsure of a place like I was . They made it an easier process for our family . We are very lucky to have them help us keep him forever !
Emely Ojeda
Really enjoyed coming to aguapet memorial services. Made the process easy for us and gave us a great service. Made my family feel like our dog was in great hands. Thank you again.
Amy Ping Qiu
It’s my first time heard about this water cremation. I highly recommend Aquapet for their kind and considerate services. They had so much to offer to help me in such a tragic time. I never thought I would lose my fur baby so suddenly , it's been hard, but having them handle things when I don't know what to do make the whole process so smooth and so memorable.
Shaira Gomez
Im very grateful with this service for my baby Bonito, thank you so much for all
Chris G
Experience was very good, reasonable prices , and got my dogs remain in a timely manner. Would recommend to anyone who looses their pet.
Elexa Rangel
This place is so awesome & they take good care of you & make sure your fur baby gets the best. 100% recommend!
Esmeralda Ortiz
Gave us a warm welcoming and a moment to grief together for our beloved max. Affordable and understandable. Thank you for caring about our pets. <3
Danielle De Luna
When my cat passed unexpectedly, this was the first local place I found to help with the process on short notice. I greatly appreciate the kindness and swift service the staff provided. They arrange by appointment so you have a private, quiet area set aside for the family to say goodbye. This made the difficult process much easier and I’m happy knowing my decision was a more eco friendly option to remember my kitty girl.
Judy uzu
After doing some research and calling other cremation companies I found out that this company doesn’t do their own cremations. This company tries to partner up with other companies to have them pick up the pets and do the cremation for them. Yes this has been confirmed by other companies we’ve called and by this company as well once we confronted them. This place had lied to us about doing their own cremation. So they don’t have any idea how these pets are handled after getting picked up. Choose a different cremation center. We took our pet back. Our pet was frozen of course but she also looked like she was stuffed in a freezer with other pets. I feel as if this place doesn’t handle pets with care nor tell truth about what really happens during the process within 1-3 weeks as they said how long it will take. They even told us she was already in the process of being cremated and they already took her fur but she was still in the freezer! If they lied to us about our pets, I can’t even imagine how they’ve been handling her after dropping her off. Please choose a different place. There’s plenty of others. Yes they may be far but it’s worth making sure your pet is handled with care and you receive their ashes not other pets ashes. They charge you for private cremation and communal when they don’t even do the cremations themselves. It’s unbelievable.Ps: my partner has already been through enough with the loss of a family member. Yes its a pet but pets are more than just a pet. They are family. My partner shouldn’t have to go through this seeing how she’s been handled. Seeing body her frozen with dents in her body and seeing how she’s folded up. It was already hard enough letting her go but now seeing her like this. This is terrible, no pet owner should go through this ever!
Roberto Hernandez
They take care my dog cremation before the time they estimate and give the ashes for my baby chiquis the best service
Samantha Torres
Had such an amazing experience here! Took very care of my puppy!!
Anna Li
Lulu loved playing with water and taking baths, that's why we chose aquamation, gentle and more environmental friendly. We got great service from Aquapet! They are very communicative and professional made the process very smooth!
kayyy sSs
My cat passed away this month and we found them on google maps, they treated my cat very gentle and professional. We selected private aquamation and it was only one week, we got our fur baby’s ash. Highly recommend! Great pet cremation in San Valley area!
Gabbie 4372
So thankful Aquapet Aquamation took care of my beloved Maximus and had him ready before Thanksgiving. Such caring staff thank you!
Breann Gonzalez
2-3 weeks for my babies ashes is outrageous the standard is 2 weeks tops and for individual it should be a week or less id recommend going else where for your babies cremation!!
Brianna Aguilar
My childhood best friend Pebbles died after 14 of the happiest years together and I chose Aquapet initially for the pricing and the good reviews. I’m glad that I did because my pebbles was well taken care of and I couldn’t have asked for a better experience during a very hard time. I loved my pebbles and I’m just glad she was taken care of. Thank you Aquapet for making the loss of my best friend a bit easier.
sophia lu
I am glad I chose Aquapet for my baby Mixy when he finished his life journey on June 04, 2024. When we brought him to the store, the owner treated the whole process very serious and gentle. I am sincerely appreciated for Aquapet’s lovely and detail service, and I will recommend it to all my friends!
Lauren MacDonald
The staff is so kind and compassionate. Everything we got back was great, they did a fantastic job!
Jenny Garcia
Our family lost our cat Stripes that we had for over 12 years, she was the sweetest girl anyone came across with. She loved cuddles and massages by everyone! When she past, it hurt us all so deeply and wanted to keep her close to us.. We knew that this place would be best for our sweet girl. The service was so lovely, extremely caring and I will highly recommend everyone to come here for their fur babies. Like we’ve said in person, thank you to Aquapet Aquamation a million times again for making this experience stress free and making sure that everything was perfect.
Ivy G
Roket was part of our family for over 16 years, when he passed we wanted to make sure he was handled with care and love. It was a hard time for my family, but the ladies from aquapet made it easier. They come to pick up really quick. Thank you!
cheyenna sharp
Such a wonderful and caring staff, I highly recommend AquaPet and water cremation in general. You can tell they really care and gave me plenty of final moments with my baby. They will take care of you and your precious little pet 🖤
Jca
Even through sad moments we need to rely on others, Aquapet responded right away when others didn’t , I recommend them for how efficient and easy accommodate our needs thank you
Lourdes Arellano
The employee was very kind from the initial phone call. Very comforting and understanding when explaining the services available. The memorial room is clean and nicely set up to pay your respects & say your goodbyes. I appreciate the appointment services as this allows you to not feel rushed and privacy. When you’re pet is ready you are welcomed with the same kindness and not rushed off. I am very grateful for the services.
Franchesca Guerra
We needed to find a place that we trusted to take care of our baby boy. This place made us feel so much at ease. They are very empathetic, and provided everything we could have asked for. Thank you!
Kenneth Han
I enjoyed my experience with Aquapet; the employee was very understanding and compassionate with regards to our pet dog's service. I appreciated her sincerity and consideration for our pet, thank you.
Aubrey Smith
I am so pleased with my experience at Aquapet. They were very kind & helped a painful process be so much easier. I highly recommend them.
Gala Young
My friends were out of country and one of their pets passed away. I found Aquapet Aquamation online and called them. Very appreciated they picked up my phone at midnight! The lady we spoke to was very kind and professional and told me how to do at that time. When I asked whether the pet body can be hold several days to wait the owner back to say their final goodbyes. They agreed immediately and provided us free of charge! When my friends came back, we had an unforgettable pet memorial in their peaceful and spacious room.Very appreciated to have found this place.Highly recommended Aquapet aquamation!
Ry Ry
BE AWARE : This might be long but I promise you it is all worth it and is something everyone should know about this place! The owner and the other worker seemed really nice at first. I thought my pet will be in good hands with them. Little did I know that it was a complete NIGHTMARE and so much more. The day I dropped off my pet the owner explained to me how they have THEIR OWN aquamation machine and how it will take around 2 weeks for everything to be done because “it was the holidays”. (This is my first ever aquamation.) I have no idea about any of this stuff so I believed them. After leaving the place, me and my family were very concerned and had a lot of worries/questions about what they had told us , as they didn’t give us an in depth explanation of the whole Aquamation process. We even contacted our family friends who had experienced this before and all of them were shocked at how long this all takes. The day after that I gave them a call and asked if I can personally cut some of my pet’s fur off for my own as I seen it in pictures that they only give out little bottles and I wanted more than that for myself. The worker told me that they had already cut her fur off and my pet was cleaned and was ALREADY in the process of the aquamation. I respectfully understood and accepted that. Later that same day we dropped by , this time it was an older lady at the front desk. We asked her what the process of the aquamation is like day to day and etc. She told us that their technician goes into where their aquamation chamber is at and then starts the aquamation process. She even told us that it will take around THREE weeks instead of the two weeks that we were told by the owner on the first day. We asked her what the schedule is like and where our pet is on the waiting list but she told us that they don’t have a specific schedule and that her manager doesn’t allow her to share that kind of information. We understood and respected that. Then finally. This happens. After that day my parents did some research about this place. From their gut instincts they called another aquamation/cremation center for pets. To our SURPRISE the place we called were very familiar with the “Aquapet Aquamation in San Dimas”. They told us , about a couple of months ago when this business/Aquapet Aquamation first started operating they had called their business and asked to use their aquamation machine and sort out a business partnership with them. This means they use aquamation machines from other businesses by having them pick up the dogs from their store and bring it back to their store once the aquamation process is done. Keep in mind the place we called has been in business for over 10 years! The business declined their offer. So this business Aquapet Aquamation goes around looking for other businesses that WILL do the aquamation process on the dogs FOR THEM!!! Them saying that they have their own aquamation machine and their own “technician” that does the aquamation IS ALL A LIE!! This all correlates together from how they don’t know their own schedule , to not letting us see the aquamation machine they supposedly “have” , and etc. We got our pet back thankfully. I personally would’ve been okay if they were upfront with us in the beginning that they use aquamation machines from other businesses since they don’t have one. I’m not one to write reviews but this is my family. Anyone who has a strong bond and relationship with their pet I don’t recommend this place to you. If it’s much further , take those extra couple miles and go to a reliable one because trust me it will be worth it!!
Samuel Abarca
Very quick, convenient and helpful during these difficult times we miss him but cherish him through these memories
Ashley Arias
My dad’s dog unfortunately passed away good thing I found Aquapet read the review they were great! Took her here and got the best service! Thank you aquapet!🤍
Carolina Boreba
they have been amazing to us during this process. we felt very comforted knowing our beloved family cat was going to be in good hands and have a dignified rest.
Lambert Cheung
It was a time of strife and struggle. But Aqaupet Aquamarine really went out of their way to be reassure me that Tux the cat would be given the best send off. That made all the difference...and already I started feeling better. They really came through for me
Jessie Pedraza
Thank you for helping me with this unfortunately situation. Thank you for all your time and help! Great service!
Nicole Gonzales
This company did a wonderful job with my bearded dragon . We are forever thankful. Thank you so much!!
Alex Griffin
My Janu passed on 7/06/2024. It being a holiday weekend, it was horrible trying to find an open memorial service. Aquapet memorials was there to rescue me on one of the hardest moments. They made everything so adorable and put me at ease. I would highly recommend their services. Thank you for everything.
Sandra Rios
This process is one of the hardest things to do as a fur parent and finding a place that will walk you through your babies end is helpful. Here at Aquapet they were so gentle with us and our baby. As she passed we took her in and they gave us a room that was decorated for them to say goodbye. In addition she provided us with more than any other location. And I know price shouldn't be a question however we were in a place that that we weren't ready to say good bye and they were reasonable.
Joshua Quintia
Great service! Very welcoming and was fast with service. Highly recommend going here.
makiuzu
READ~ this place is not good.Not to long ago I brought my pet here and it was a really hard time for me since she's been with me since I was a kid so I had put my trust in this place and I should've done my research about this place before hand which is my fault but I found out this place doesn't do their own cremation like they said they did. They take advantage of peoples vulnerability and charge for private and communal cremation when in reality they asked other companies to use their cremation machines. Which I confirmed with another water cremation company in Orange County. They said it would take up to three weeks to receive my dogs ashes which grew suspicion for me so that's why I called other water cremation companies to ask if this is accurate and to my surprise it's not and they had also asked if I was asking about this company because this company had asked them to use their cremation machine before and do business with them but they denied them. Apparently they have a bunch of pets waiting in a freezer to be picked up by another water cremation center and that's why it takes as long as they said it would take. I quickly went back to the place two days later to ask for my dog back and they had already told me she's In already in the cremation process which I didn't believe because just the other day they said they had only cut her fur. I threatened to call the cops and sue and they finally gave me my dog back and it was heart breaking to see her frozen and her leg was sticking out while the other one was tucked in and there was a dent in her stomach. She looked like she was stuffed in a freezer with a bunch of other pets. I was completely devastated to see her in this condition not being treated as I hoped she would. This place not only continuously lied to me but made me believe my daughter was under good hands. They might seem nice and seem like they care but they just do it for the money of course. I ended up taking my daughter to another water cremation center someplace in Orange County where I found way better services and they offered more things to have for your pets. I ended up getting a necklace with her ashes in it. It took less than three weeks as well. I really advise not to trust this place. The other reviews were right about this place and I should've listened to them. I have a picture of my daughter in the condition I received her in after I threatened to call the cops. This experience has absolutely broke my heart. No one should go through this when losing a family member.
John Salcido
It was a very big loss for my family when our cat passed suddenly. Aqua pet was there for us in our time of need and helped us through the whole process of our pets aquamation process. They are so caring, kind and very professional. I highly recommend them
Nikki De Guzman
I highly recommend Aquapet. They were compassionate during this difficult time. I was pleased to see that they have a memorial room to give us time with our fur babies. Thank you so much again.
melissa Mejia
My Frenchie Dallas passed away suddenly and our family was heartbroken. We wanted to keep his memory alive and we were able to do that through Aquapet. They took Dallas quickly, were fair in price and the package we got was perfect. It came with his paw print, a piece of his hair and his ashes in a nice box. We were definitely happy with the service and communication. I highly recommend them.
Michelle Albano
We had an amazing experience at Aquapet Aquamation. They were very caring and understanding of our needs and I was truly comfortable leaving our beloved Trinket in their care. I definitely recommend this place.
Katerina D
They are very compassionate and worked within my schedule.I got a free private viewing for my baby and they gave me all the time I needed.Very good prices comparatively as well.I’m very happy with my choice of service!
Roslyn Lopez
Amazing service. They have a peaceful atmosphere and such kind staff. I know my pet was in excellent care. I recommend 100%
aq “evoxiii” okk
Great service and help you with your process of your loveing pet
Kai Ma
Fantastic services, my cat was taken care of by them properly and professionally, and after 10 days they in person delivered the ash and paw prints to me. Thanks for making this whole process so smooth during this hard time <3
Scott
Great service, the employees at Aquapet was super friendly and caring. I ordered the pick up service which is very convenient and made the experience less stressful! I highly recommend their service!!!! A+++++
Cindy Sun
My Rabbit, Mina, was cremated by Aquapet aquamation. I dropped him off at the store, the location is very close to my apartment. I really like the paw print they made for Mina. The whole process was very convenient and the price was reasonable.
Albert Salazar
I came here for my French bulldog Kobe and they took great of me , highly recommend!
Yuxin Zhang
The service is very nice and stuff here are all very helpful. My baby was treated well. Recommend this place for all pet parent.
Sofee Brambila
My kitty passed away recently and the first place that I saw was aquamation. Something drew me to them and I have to say it was the best decision. They were profesional and caring. I appreciate what you guys did. Thank you
Sadie
Thank you to aquapet aquamation for care of cremation of mi Bebe.
shuzhou0504
Thanks so much providing the kind of service for our baby our lovely Apple on March 10th 2023, and I really appreciate for retaining the fur of him.
Shaira Gomez
Im very grateful with this service for my baby Bonito, thank you so much for all
Chris G
Experience was very good, reasonable prices , and got my dogs remain in a timely manner. Would recommend to anyone who looses their pet.
Elexa Rangel
This place is so awesome & they take good care of you & make sure your fur baby gets the best. 100% recommend!
Esmeralda Ortiz
Gave us a warm welcoming and a moment to grief together for our beloved max. Affordable and understandable. Thank you for caring about our pets. <3
Danielle De Luna
When my cat passed unexpectedly, this was the first local place I found to help with the process on short notice. I greatly appreciate the kindness and swift service the staff provided. They arrange by appointment so you have a private, quiet area set aside for the family to say goodbye. This made the difficult process much easier and I’m happy knowing my decision was a more eco friendly option to remember my kitty girl.
Judy uzu
After doing some research and calling other cremation companies I found out that this company doesn’t do their own cremations. This company tries to partner up with other companies to have them pick up the pets and do the cremation for them. Yes this has been confirmed by other companies we’ve called and by this company as well once we confronted them. This place had lied to us about doing their own cremation. So they don’t have any idea how these pets are handled after getting picked up. Choose a different cremation center. We took our pet back. Our pet was frozen of course but she also looked like she was stuffed in a freezer with other pets. I feel as if this place doesn’t handle pets with care nor tell truth about what really happens during the process within 1-3 weeks as they said how long it will take. They even told us she was already in the process of being cremated and they already took her fur but she was still in the freezer! If they lied to us about our pets, I can’t even imagine how they’ve been handling her after dropping her off. Please choose a different place. There’s plenty of others. Yes they may be far but it’s worth making sure your pet is handled with care and you receive their ashes not other pets ashes. They charge you for private cremation and communal when they don’t even do the cremations themselves. It’s unbelievable.Ps: my partner has already been through enough with the loss of a family member. Yes its a pet but pets are more than just a pet. They are family. My partner shouldn’t have to go through this seeing how she’s been handled. Seeing body her frozen with dents in her body and seeing how she’s folded up. It was already hard enough letting her go but now seeing her like this. This is terrible, no pet owner should go through this ever!
Roberto Hernandez
They take care my dog cremation before the time they estimate and give the ashes for my baby chiquis the best service
Samantha Torres
Had such an amazing experience here! Took very care of my puppy!!
Anna Li
Lulu loved playing with water and taking baths, that's why we chose aquamation, gentle and more environmental friendly. We got great service from Aquapet! They are very communicative and professional made the process very smooth!
kayyy sSs
My cat passed away this month and we found them on google maps, they treated my cat very gentle and professional. We selected private aquamation and it was only one week, we got our fur baby’s ash. Highly recommend! Great pet cremation in San Valley area!
Mariah Melendez
Very nice people they care about your pets and have a nice room for you to say ur goodbyes.
Adrigunz04
Definitely recommend. Took around 2 weeks to get back my baby, but it was definitely worth it.
Terra Peng
I found them on Google Maps and dropped my passed away dog to their store. They are very sweet and treated my dog like baby. Thank you so much for your kindness!
Robert Pena
We really had a great experience and know our Kali cat had a peaceful transition. I would highly recommend them.
Angelina Chavez
Their service is A+ rated. Your pet will be taken care of with the utmost professional care. Their prices are reasonable. Highly recommended.
Gene Barnes
They were very carrying at a difficult time and very reasonable on cost nice combo packages for your loving pet member
irma Trujillo
Excellent service we got our beautiful cat Candido when they told us we recommended thank you for your service 🩷
Dennis Kunkel
Very nice facility with very nice and professional people. We felt very confident Leaving Bella here she was back home with us in just under two weeks ❤️
Gary MAM
It was a nice experience to take my lovely dog to this place.They're so sweet and kindness
MINYI LIN
This is a very good place that my Noodle RIP in here. The memorial service they done was very lovely and the staffs work here are truly friendly. Highly recommended
Franchesca Guerra
We needed to find a place that we trusted to take care of our baby boy. This place made us feel so much at ease. They are very empathetic, and provided everything we could have asked for. Thank you!
Kenneth Han
I enjoyed my experience with Aquapet; the employee was very understanding and compassionate with regards to our pet dog's service. I appreciated her sincerity and consideration for our pet, thank you.
Aubrey Smith
I am so pleased with my experience at Aquapet. They were very kind & helped a painful process be so much easier. I highly recommend them.
Gala Young
My friends were out of country and one of their pets passed away. I found Aquapet Aquamation online and called them. Very appreciated they picked up my phone at midnight! The lady we spoke to was very kind and professional and told me how to do at that time. When I asked whether the pet body can be hold several days to wait the owner back to say their final goodbyes. They agreed immediately and provided us free of charge! When my friends came back, we had an unforgettable pet memorial in their peaceful and spacious room.Very appreciated to have found this place.Highly recommended Aquapet aquamation!
Ry Ry
BE AWARE : This might be long but I promise you it is all worth it and is something everyone should know about this place! The owner and the other worker seemed really nice at first. I thought my pet will be in good hands with them. Little did I know that it was a complete NIGHTMARE and so much more. The day I dropped off my pet the owner explained to me how they have THEIR OWN aquamation machine and how it will take around 2 weeks for everything to be done because “it was the holidays”. (This is my first ever aquamation.) I have no idea about any of this stuff so I believed them. After leaving the place, me and my family were very concerned and had a lot of worries/questions about what they had told us , as they didn’t give us an in depth explanation of the whole Aquamation process. We even contacted our family friends who had experienced this before and all of them were shocked at how long this all takes. The day after that I gave them a call and asked if I can personally cut some of my pet’s fur off for my own as I seen it in pictures that they only give out little bottles and I wanted more than that for myself. The worker told me that they had already cut her fur off and my pet was cleaned and was ALREADY in the process of the aquamation. I respectfully understood and accepted that. Later that same day we dropped by , this time it was an older lady at the front desk. We asked her what the process of the aquamation is like day to day and etc. She told us that their technician goes into where their aquamation chamber is at and then starts the aquamation process. She even told us that it will take around THREE weeks instead of the two weeks that we were told by the owner on the first day. We asked her what the schedule is like and where our pet is on the waiting list but she told us that they don’t have a specific schedule and that her manager doesn’t allow her to share that kind of information. We understood and respected that. Then finally. This happens. After that day my parents did some research about this place. From their gut instincts they called another aquamation/cremation center for pets. To our SURPRISE the place we called were very familiar with the “Aquapet Aquamation in San Dimas”. They told us , about a couple of months ago when this business/Aquapet Aquamation first started operating they had called their business and asked to use their aquamation machine and sort out a business partnership with them. This means they use aquamation machines from other businesses by having them pick up the dogs from their store and bring it back to their store once the aquamation process is done. Keep in mind the place we called has been in business for over 10 years! The business declined their offer. So this business Aquapet Aquamation goes around looking for other businesses that WILL do the aquamation process on the dogs FOR THEM!!! Them saying that they have their own aquamation machine and their own “technician” that does the aquamation IS ALL A LIE!! This all correlates together from how they don’t know their own schedule , to not letting us see the aquamation machine they supposedly “have” , and etc. We got our pet back thankfully. I personally would’ve been okay if they were upfront with us in the beginning that they use aquamation machines from other businesses since they don’t have one. I’m not one to write reviews but this is my family. Anyone who has a strong bond and relationship with their pet I don’t recommend this place to you. If it’s much further , take those extra couple miles and go to a reliable one because trust me it will be worth it!!
Samuel Abarca
Very quick, convenient and helpful during these difficult times we miss him but cherish him through these memories
Ashley Arias
My dad’s dog unfortunately passed away good thing I found Aquapet read the review they were great! Took her here and got the best service! Thank you aquapet!🤍
Carolina Boreba
they have been amazing to us during this process. we felt very comforted knowing our beloved family cat was going to be in good hands and have a dignified rest.
Lambert Cheung
It was a time of strife and struggle. But Aqaupet Aquamarine really went out of their way to be reassure me that Tux the cat would be given the best send off. That made all the difference...and already I started feeling better. They really came through for me
Jessie Pedraza
Thank you for helping me with this unfortunately situation. Thank you for all your time and help! Great service!
A M
Thank you very much we love you sunny!!
Phoenix Neri
Very caring and thoughtful with our pet. They came quickly and we are so happy we went with them.
Osborn Mangekyou
They help me with lost my dog chico too keep his memory lived on great place to take your pet that passed away.
Danii Flowey
This place is very compassionate, sympathetic and understanding and will put a beautiful setting for you fur baby
Anthony Ortiz
Loved itThe service was amazing.
Xochitl Rodriguez
Very kind, considerate, and professional. Made the process smooth during a hard time. Highly recommend.
Tom Pavano
Absolutely the best Service ever very passionate and caring. I love them.
Haoyu Li
Super nice and warm heart owner. Really help me a lot during the visiting and service.
Salina Francis
Great job and very kind
Mary Flaugher
They took good care of my baby and were very helpful
Roslyn Lopez
Amazing service. They have a peaceful atmosphere and such kind staff. I know my pet was in excellent care. I recommend 100%
aq “evoxiii” okk
Great service and help you with your process of your loveing pet
Kai Ma
Fantastic services, my cat was taken care of by them properly and professionally, and after 10 days they in person delivered the ash and paw prints to me. Thanks for making this whole process so smooth during this hard time <3
Scott
Great service, the employees at Aquapet was super friendly and caring. I ordered the pick up service which is very convenient and made the experience less stressful! I highly recommend their service!!!! A+++++
Cindy Sun
My Rabbit, Mina, was cremated by Aquapet aquamation. I dropped him off at the store, the location is very close to my apartment. I really like the paw print they made for Mina. The whole process was very convenient and the price was reasonable.
Albert Salazar
I came here for my French bulldog Kobe and they took great of me , highly recommend!
Yuxin Zhang
The service is very nice and stuff here are all very helpful. My baby was treated well. Recommend this place for all pet parent.
Sofee Brambila
My kitty passed away recently and the first place that I saw was aquamation. Something drew me to them and I have to say it was the best decision. They were profesional and caring. I appreciate what you guys did. Thank you
Sadie
Thank you to aquapet aquamation for care of cremation of mi Bebe.
shuzhou0504
Thanks so much providing the kind of service for our baby our lovely Apple on March 10th 2023, and I really appreciate for retaining the fur of him.
Xie daneil
Very nice service, and everything is nice and clean. Thank you
Amada Lopez
Excellent service. I recommend them 100% Thsnkyoi
David Soto
Very nice place, was very accommodating and helpful
vanna yai
Very kind and caring
Rui Shen
Very friendly and good service.
Maggie Andres
Pet Aquamation it’s a good service .. good for recommendations
Candice Wei
the best service!
Paul Guerra
Great service , prompt and considerate!
Charlie Cuenco
Very good place for cremation
Kk gao
Compassionate and professional service.
Mariah Melendez
Very nice people they care about your pets and have a nice room for you to say ur goodbyes.
Adrigunz04
Definitely recommend. Took around 2 weeks to get back my baby, but it was definitely worth it.
Terra Peng
I found them on Google Maps and dropped my passed away dog to their store. They are very sweet and treated my dog like baby. Thank you so much for your kindness!
Robert Pena
We really had a great experience and know our Kali cat had a peaceful transition. I would highly recommend them.
Angelina Chavez
Their service is A+ rated. Your pet will be taken care of with the utmost professional care. Their prices are reasonable. Highly recommended.
Gene Barnes
They were very carrying at a difficult time and very reasonable on cost nice combo packages for your loving pet member
irma Trujillo
Excellent service we got our beautiful cat Candido when they told us we recommended thank you for your service 🩷
Dennis Kunkel
Very nice facility with very nice and professional people. We felt very confident Leaving Bella here she was back home with us in just under two weeks ❤️
Gary MAM
It was a nice experience to take my lovely dog to this place.They're so sweet and kindness
MINYI LIN
This is a very good place that my Noodle RIP in here. The memorial service they done was very lovely and the staffs work here are truly friendly. Highly recommended
Sam
Very kind
Theresa De Guzman
Great service
Weisi Song
Thanks to Aquapet for giving me the opportunity to say goodbye to my little baby for the last time. This gives us parents who have just lost their furry children a great deal of comfort. They no longer leave coldly, but carry them with warmth. Happily running towards Meow and Dog.
jian yin
Very very good friends. No hard sell. Stay with us like family. You really can't make some decisions after you've just lost a loved one. The store is really nice
Odelia Hu
Thank you to the store for accompanying us to deliver the kittens. The service is very attentive, they also rescue the kittens and respect life.
nikita gong
It's great to meet you. The environment is very warm and more comfortable than the one we went to before. Thank you for helping our family send their fur baby on its final journey.
Weiyu Dang
Thanks to the help of the staff here, we can give the kitten a nice ride, which is very warm. The service is very attentive and they care and respect the lives of small animals. 🙏
Martin Lin
The store's service is meticulous and thoughtful. Meet customer needs. We said a good goodbye to the dog. Special thanks.
Makabaka
The one-stop service is reassuring and the souvenirs given in the package are also very nice.
esteban flores
They treated me very well, I was able to say goodbye to my dog, they gave me enough time, they gave her Veritas and they delivered her to me two days later, the service was excellent. Collecting them widely
A M
Thank you very much we love you sunny!!
Phoenix Neri
Very caring and thoughtful with our pet. They came quickly and we are so happy we went with them.
Osborn Mangekyou
They help me with lost my dog chico too keep his memory lived on great place to take your pet that passed away.
Danii Flowey
This place is very compassionate, sympathetic and understanding and will put a beautiful setting for you fur baby
Anthony Ortiz
Loved itThe service was amazing.
Xochitl Rodriguez
Very kind, considerate, and professional. Made the process smooth during a hard time. Highly recommend.
Tom Pavano
Absolutely the best Service ever very passionate and caring. I love them.
Haoyu Li
Super nice and warm heart owner. Really help me a lot during the visiting and service.
Salina Francis
Great job and very kind
Mary Flaugher
They took good care of my baby and were very helpful
Ivan Tello
A good place and beautiful memories for your beloved animals
MeiYa Tang
The staff are very considerate and the service is very good, thank you!
Jiarong Zhang
The service is very attentive and the clerk is very enthusiastic
Piupiupiu
Environment and services are good
lei zou
I sincerely thank Aquapet for its service, giving my baby a perfect ending, thank you🙏
vivi xu
The staff's service is very considerate, thank you🙏🏻
Eric Fon
Very good service!
Tommy Caldera
Candy Landeros
Shuyi Z
Xie daneil
Very nice service, and everything is nice and clean. Thank you
Amada Lopez
Excellent service. I recommend them 100% Thsnkyoi
David Soto
Very nice place, was very accommodating and helpful
vanna yai
Very kind and caring
Rui Shen
Very friendly and good service.
Maggie Andres
Pet Aquamation it’s a good service .. good for recommendations
Candice Wei
the best service!
Paul Guerra
Great service , prompt and considerate!
Charlie Cuenco
Very good place for cremation
Kk gao
Compassionate and professional service.
April Leon
kai
Felix Asuncion (Ely)
Ziying JI
Rylan Mikami
rylan mikami