Gateway Pet Cemetery & Crematory, San Bernardino, California

Jeff Dietrich

2 weeks agoNew

Professional and kind. We received our Lucy’s ashes 7 days after dropping her off. It was $120 for the cremation and $40 for UPS shipping. She came home in a beautiful cedar box, a lovely poem and a paw print. Her loss was so sudden. We were fortunate to find these wonderful people.

Johnny Cook

5 months ago

I found the staff to be very professional and helpful. They're also very attentive towards your loss of your pet. Their prices are very reasonable and they offer many different services. I would recommend Gateway to anyone wishing to use their services instead of having to wait long appointment times at the vet. They are heavily staffed and get you thru the process really quick and answer all your questions and spend the time necessary that you need to make your decisions. But I must warn you, it's a very sad and emotional place to visit with so many others grieving for the loss of their fur babies and having their last moments with them. As it's their final goodbyes. And the staff recognizes that and are very accommodating to the issue.

Marisol Ascencio

a year ago

This was my first experience with pet cremation so I wasn't sure what to expect. My vet's office took care of all of the arrangements so it was a little pricier than what I've seen other people report here. Still, the cedar box and paw prints were beautiful and I found myself tearing up on the drive home.Unfortunately, when I got home and took the death certificate out of the envelope I noticed several errors. Obviously, it's just a piece of paper and the other items were so lovely I told myself to just get over it. But my emotions were still raw and I was trying to preserve my dog's memory. So I sent an email that night asking if it was possible to make corrections to the certificate.Bright and early the next day (a Saturday, no less) I receive a call from Gateway to go over the corrections. I was told I would be receiving a new certificate within a few days. A week later I get a call from my vet to pick up the new certificate. It was perfect!Worth the money IMO.

Christina Hernandez

a month ago

Took my baby girl puppers to them on 12/20/24 and they handled her as if she was their own and I'm thankful for them being so passionate and respectful of my baby. Now I'm just waiting for the call to pick her ashes up!!! Thank you so much Gateway

Ajay Gandhi

3 years ago

Our family pet Edward (Maltese) passed away on 11/01/2021 around 12pm. I called Gateway Crematory around 2:30pm to ask if I could bring Edward today to have him cremated. The young lady that I spoke with informed me if I could bring him before 4:30pm that would not be a problem. My wife and I were at Gateway around 3:30pm and a young lady by the name of Rose helped us regarding our wishes with Edward to be cremated. Rose was very professional and respectful handling Edward. The next day (11/02/2021) we picked up the remains (Cremated) of Edwards around 2:45pm. Gateway had placed the cremated remains of Edward in a nice wooden box (Pictures attached with this review) with three rose petals. They also provided a beautifully worded poem, a certificate of Crematory for Edward, a paw print of Edward on clay with his name and heartful message from the staff at Gateway.This was and still is a difficult time for my family in losing Edward as a beloved family member. But Gateway has made a part of this journey a lot easier for my family with their professionalism and compassion regarding having Edward cremated. Everyone we dealt with at Gateway yesterday and today were helpful and courteous.I’ve attached a few pictures with this review on the material mentioned above.Thank You Gateway Crematory Staff

D S

6 months ago

Losing a pet is one of the hardest things to go through, but Gateway Pet Cemetery & Crematory made this difficult time a little easier with their compassionate and professional service. From the moment I contacted them, they were empathetic and understanding, offering clear guidance on what to expect. The process was handled with the utmost respect and care, ensuring that my beloved Cassie was treated with dignity throughout.They even offered personalized touches, such as a beautiful urn and a paw print keepsake, which I will cherish forever. The staff went above and beyond to accommodate my needs and made sure that everything was handled according to my wishes.I can't thank Gateway Pet Cemetery & Crematory enough for their kindness during such a difficult time. Their professionalism and genuine care for my pet made all the difference, and I highly recommend their services to anyone in need. They truly understand the bond between pets and their owners and provide a service that honors that relationship beautifully.

Mikki Torres

7 months ago

Been a hassle. Not even sure the paw print we got today was our beloved dog. They do business with a local vet hospital. Our dog’s remains were sent. All paper work was correct. They put in wrong phone number and spelled the name wrong. They NEVER reached out to hospital to verify why we didn’t call back. We didn’t get a call because the number was wrong. We got his remains… but they had to remake his paw print… he is gone… we are questioning the print with the “new name” on it. It could have been any other dogs ;(. They didn’t make us feel any better about their service or rectifying it to our satisfaction. Feel cheated by this experience… he was our love and a rescue that had a loving home.

Susie HRTsAFyre

5 years ago

I've used Gateway seven times. They are very compassionate to your loss and allow you all the time you need to leave your loved one in their hands. Quick turnaround for call to pick up your ashes and memorial items. Paw print is bagged, with a stand and the cedar boxes are nicely crafted.**Update 6/15/19** Latest body count is nine. :( My last visit was 3 weeks ago after having to put Jojo another 13.5 year old, 95 lb. German Shepherd Dog to sleep. More on that later. I was also there in August 2018 to carefully deliver my 22 gram budgie bird for creamation. Both experiences were great. They have a new visitors shed. It gives the place a more at home feel, and offers you a place to look at other urn options. You feel you are welcomed in now.Back to Jojo. I was called that his ashes were ready, on Friday afternoon of the Memorial Day weekend. All I was thinking was to get on the 210 EB before 3pm to beat the tush hour traffic. Normally it's a 38 minute drive from Home. Not thinking about the holiday rush I hoped into a traffic jam nightmare. Long story short my drive time was delayed by two accidents. GPS delayed me 5 minutes after closing time of 4:30pm. I called. No problem they would wait for me. The clock was ticking and GPS detoured me off the 15 FWY. A 5 min path was backed up another 30 minutes. I arrived at 5:10pm. I was so grateful they waited for me. With a smile on her face, I was greeted in the driveway with Jojo's beautiful cedar box, his paw print and my heart filled with happiness that I didn't have to go home and come back again after the holiday weekend. I'm sorry, I didn't get your name, but I will never forget what you did for me by waited for my late arrival on a holiday weekend. Gateway goes the extra mile. I tell all my friends about them. Fast friendly and reasonably priced.I love you guys!

Lupe Nunez

2 years ago

I highly recommend using their services. This was my family’s first time cremating one of our fur babies and I have to say it was the best decision. They took care of my Charlie and made the cutest memorial for our family to have at home. We miss our Charlie so much but knowing he’s home with us now in a proper memorial makes it so much better. Thank you so much for taking care of our baby.

Tessa Arleen

2 years ago

I lost my sweet sweet boy Rocco; Tuesday July 5th 2022. My whole world was shattered as I wasn’t home and my mother found him passed away. We called this place first on the list and were able to get him there immediately. My mom said they were so patient and caring an empathetic . I was at work and they made sure if my mom needed more time with him she could take all the time she needed. Rocco was my baby and I didn’t have the strength to go so my mom went for me but every time I called they treated me so professional .. picking him up I didn’t expect his little paw print the box anything but I am so grateful for this place .. it still isn’t easy and I cry every day for him but this defiantly helps put me at ease a bit knowing my sweet boy is home with me thank you again you guys are the absolute best !!!

Alyssa Seanez

7 months ago

The death of my baby girl, Luna, was tragic and so sudden. When calling this facility the woman over the phone was so kind and directed us up to the drop off zone. When approached by the woman she was so careful with her words as my mother and I were both crying. She took my baby from my car in her crate and returned the crate as well. She went above and beyond to make sure we were okay and I watched her be so gentle with Luna. I was called 10 days later (today) to pick her up. The ladies inside were very kind and when handing me my baby back they apologized for my loss. Very sincerely and genuinely. It made the process of grief so much lighter on my heart because it has remained so heavy since my baby passed. Remember all, Gods gift to us is unconditional love and I believe he sent us a little bit of that through our pets because their love is unconditional. We will see them again.

Dionne Shernaman

2 years ago

We had to have our sweet Nyx put to sleep due to a mass in her stomach. It was devastating for us. We weren’t willing to lose her completely and felt cremation was our option to keeping her with us.So many other companies we called were trying to charge us outrageous amounts of money to have our baby cremated.Gateway was amazing. They were so caring and understanding and they didn’t try to price gouge us in our most difficult time.They took great care with our girl and got her home to us, beautifully and for that I’m grateful.

Kristine Marie

8 months ago

I took my childhood cat here to get cremated a couple years back. It was a really bad experience. They have no compassion what so ever and very poor customer service skills. It also took three weeks to get my cats remains back. Additionally, my grandmothers dog passed away recently and I went back to them because it’s a closer option to where I live and again, very heartless and poor customer service. Right now I called for my other cat who sadly has cancer and will be passing soon. I was just asking questions about prices (not all prices are listed on the website maybe update that if you don’t want to talk to people) The chick who answered the phone was really rude. It seemed like she was trying to argue with me implying my question was frustrating or something. At one point she apologized because she didn’t even know the prices nor the names of the different urns. She lacked basic compassion and this is forsure the last time I consider this place. Today is 6/11/2024 whoever answered the phone at 10:42am this day. I hope you have the day you deserve. Someone should honestly investigate this place if the people working here are this rude all the time I can only imagine what other things they lie and hide. I would not want my live or deceased pets handled by heartless people.

Sedra Lascano

3 years ago

I’m so grateful to have had my fur baby cremated here. They surpassed my expectations and made it easier to grieve my loved one by the care I felt he was in. The pawprint keepsake is the most amazing gift anyone grieving a pet can receive. Thank you.

Rachel Garcia

a year ago

I’m at a loss for words. My cat passed away after 17 long years of life, and was sent to this place for cremation. I had asked them to take a nose print of my cat and they told me that the fee is $30 extra on top of the standard service that I purchased so I gladly paid the fee. They told me that they hadn’t received his body at that time but they are picking him up from the 24 hour pet hospital that he passed away at and once they receive him they will apply that to his file. About five business days later, I called them to see if his remains we’re ready to be picked up, They told me that They weren’t ready for pick up, but they would give me a call when they were ready. A week goes by and I hear nothing from them so I give them a call and they told me that his remains were ready for a week now and that I needed to come pick him up. That was a little frustrating since I had not received any Voicemail messages, text messages, email or anything about him being ready. I went on a Saturday to get him and was looking forward to bringing him home. When I arrived, they gave me his box of ashes, and a paw print ceramic ornament. Although the paw print was nice, I asked for the nose print because it was so special to me, After looking into what happened, turns out there was another animal with a similar name and they applied it to them. My heart broke a second time that day, my beloved pet is gone, and I can’t get him back. I am happy to have his ashes and I’m glad there wasn’t a mixup there, mistakes happen, but this was a big one. They offered to make a second paw print and they would’ve used the original one as a mold, but I didn’t want a paw print to begin with. That wasn’t what I asked for, so having two of the same paw didn’t make sense. A few days later I received a $30 reimbursement. The money taken from my bank account can be replaced, but this one request that I had made could not be. I hope that this place can learn from this mistake so that no one has to go through the same disappointment.

Art.

a year ago

My 15 year old dog passed away after Christmas so was frantically looking for a place that would provide services and managed to find this place. I'm so glad I did. It wasn't very far, and the people working there were very professional and understanding. The whole cremation process was simple and I received a call to pick up the ashes about a week later. It was all presented to me in a very nice package. I will gladly be recommending this place to friends.

Jude Lowery

8 months ago

my sweet girl was delivered to them on monday & i was able to bring her home that thursday. got a nice box (even though they spelt her name wrong on just her box, not anything else) and a sweet paw print of hers. thank you again & now im glad i got to bring my baby home.

Hector Santillan

4 months ago

Great service, especially after losing my dog .This is the second time I have been here.They do care how you feel when you lose your dog /cat .I recommend this place .

Elsa Salas

a year ago

I had brought my pet rat back in 2021, and they did a wonderful job with my baby. I received a wooden box urn and a clay paw print. A poem that just broke my heart, I also ordered a necklace of my beloved Rocky and the paw prints, and they did a magnificent job! Sadly, we lost 2 more pet rats in 2022 (different months) , and we came back, and as well as the first time, they did a great job. Unfortunately, we had to come back again this month, April 2023, because my son's pet rat passed away of old age. He was 3 years old! The people there were very caring and gave us time to say our goodbyes to Maru. It was very emotional, and they were so caring and explained everything and were very helpful to us. On all of them, it took about 1 week or so to get them back to us. Thank you, Gateway, for caring for our pets like they were family. It was a great experience and will be coming back.

Vicki Necochea

9 months ago

I had prepaid my dogs cremation, about 3.5 years ago. I had to put her down today when I called about my services the girl said they were not paid I said they were paid we went back and forth I was upset I was yelling at the girl then another girl got on the phone we went back and forth also and then she hangs up on me. I called back she said they found my payment and we started arguing again about me yelling. I told her just give me my money. She said ok. I will never go back. I should have learned, when I had went in to pay for it my other dog had passed it took 4 weeks for me to get the ashes back. They have no empathy what so ever. It was like okay here is the next animal.

Ashley Mendez

5 months ago

It very affordable especially when your struggling and u want to keep your pet with you always We took Our Stormy here earlier today she passed last night and the lady who helped us was very nice Ty for giving us time to say goodbye to our angel

Lydia Lievanos

a year ago

Today we picked up our dog Chiquillo and they did a beautiful job! The paw print was his and well done! The box is beautiful, a card was included and the documents were all put in a beautiful plastic bag with dog prints all over. Thank you for making it so special ❤️🐾

Luke Phillip

8 months ago

They do a memorial box with pup's or kitty's ashes, name plate on box, plus a clay plate with paw print, all for $120, which is a bit high, but it's better than burying them in the back yard and not having a memory. Every item after that, is extra, and a very pricy.

J Hollister

2 years ago

After calling several places a friend gave me number to Gateway I called and they had compassion and explained services prices was great I was able to pick up furbabys ashes within a week. She carried out the box and paw print in cute bag. The whole staff is wonderful. I pray I don't need their services soon but when I do I'll be going back to them.

Rene Bennett

2 years ago

I have trusted Gateway with my beloved dogs for over 30 years. I have always felt that the people there understood my grief. They treated both my dogs and myself with kindness and respect. This time I was blessed to have Jeanine to support me through this devastating time. Like my dog Dooley did when my Mom died. This time was more painful and more difficult to accept. Jeanine was so comforting and empathetic. She definitely helped me get through this heartbreaking ordeal. Thank You!

monica segura

6 years ago

I would Highly recommend Gateway they went over and beyond in caring for my beloved Buddy. It touched my heart seeing Buddys Paw print and the very nice urn which had his name in graved.Thank You

Mai Mundy-Nguyen

2 years ago

My sweet Guinea pig of 8 years passed and I wanted nothing more then to find someone to cremate him for me. I called multiple places who were charging $250+ just for the cremation. When I called gateway the lady was extremely informative and the price was affordable. All which included his urn and prints. Upon showing up it was private which I appreciated. There were multiple urns and jewelry I could chose from to hold him close.The whole process felt right and the ladies who helped me out and listened made it a million times easier. I'm so thankful to have found gateway.

Melissa Mendoza

2 years ago

The staff was so kind and compassionate on the phone and in person.. We received our Rusty's remains in a beautiful box along with a clay paw print with his name and it was wrapped so sweetly. I will forever recommend Gateway as they provided a bit of peace in our sadness.

Saul Moreno

a year ago

We lost the sweetest dog at 15 years old. We've had her since she was a puppy, and it was hard on everyone when she passed. We wanted to have her cremated since she meant so much to us, and Aj was patient and thoughtful and explained everything. Would definitely recommend this place to anyone who wants a personalized memorial for their little loved ones.

Jonathan Montano

a month ago

Wonderful staff and amazing prices. I called around, and they are the least expensive.

Jeff Dietrich

2 weeks agoNew

Professional and kind. We received our Lucy’s ashes 7 days after dropping her off. It was $120 for the cremation and $40 for UPS shipping. She came home in a beautiful cedar box, a lovely poem and a paw print. Her loss was so sudden. We were fortunate to find these wonderful people.

Johnny Cook

5 months ago

I found the staff to be very professional and helpful. They're also very attentive towards your loss of your pet. Their prices are very reasonable and they offer many different services. I would recommend Gateway to anyone wishing to use their services instead of having to wait long appointment times at the vet. They are heavily staffed and get you thru the process really quick and answer all your questions and spend the time necessary that you need to make your decisions. But I must warn you, it's a very sad and emotional place to visit with so many others grieving for the loss of their fur babies and having their last moments with them. As it's their final goodbyes. And the staff recognizes that and are very accommodating to the issue.

Marisol Ascencio

a year ago

This was my first experience with pet cremation so I wasn't sure what to expect. My vet's office took care of all of the arrangements so it was a little pricier than what I've seen other people report here. Still, the cedar box and paw prints were beautiful and I found myself tearing up on the drive home.Unfortunately, when I got home and took the death certificate out of the envelope I noticed several errors. Obviously, it's just a piece of paper and the other items were so lovely I told myself to just get over it. But my emotions were still raw and I was trying to preserve my dog's memory. So I sent an email that night asking if it was possible to make corrections to the certificate.Bright and early the next day (a Saturday, no less) I receive a call from Gateway to go over the corrections. I was told I would be receiving a new certificate within a few days. A week later I get a call from my vet to pick up the new certificate. It was perfect!Worth the money IMO.

Christina Hernandez

a month ago

Took my baby girl puppers to them on 12/20/24 and they handled her as if she was their own and I'm thankful for them being so passionate and respectful of my baby. Now I'm just waiting for the call to pick her ashes up!!! Thank you so much Gateway

Ajay Gandhi

3 years ago

Our family pet Edward (Maltese) passed away on 11/01/2021 around 12pm. I called Gateway Crematory around 2:30pm to ask if I could bring Edward today to have him cremated. The young lady that I spoke with informed me if I could bring him before 4:30pm that would not be a problem. My wife and I were at Gateway around 3:30pm and a young lady by the name of Rose helped us regarding our wishes with Edward to be cremated. Rose was very professional and respectful handling Edward. The next day (11/02/2021) we picked up the remains (Cremated) of Edwards around 2:45pm. Gateway had placed the cremated remains of Edward in a nice wooden box (Pictures attached with this review) with three rose petals. They also provided a beautifully worded poem, a certificate of Crematory for Edward, a paw print of Edward on clay with his name and heartful message from the staff at Gateway.This was and still is a difficult time for my family in losing Edward as a beloved family member. But Gateway has made a part of this journey a lot easier for my family with their professionalism and compassion regarding having Edward cremated. Everyone we dealt with at Gateway yesterday and today were helpful and courteous.I’ve attached a few pictures with this review on the material mentioned above.Thank You Gateway Crematory Staff

D S

6 months ago

Losing a pet is one of the hardest things to go through, but Gateway Pet Cemetery & Crematory made this difficult time a little easier with their compassionate and professional service. From the moment I contacted them, they were empathetic and understanding, offering clear guidance on what to expect. The process was handled with the utmost respect and care, ensuring that my beloved Cassie was treated with dignity throughout.They even offered personalized touches, such as a beautiful urn and a paw print keepsake, which I will cherish forever. The staff went above and beyond to accommodate my needs and made sure that everything was handled according to my wishes.I can't thank Gateway Pet Cemetery & Crematory enough for their kindness during such a difficult time. Their professionalism and genuine care for my pet made all the difference, and I highly recommend their services to anyone in need. They truly understand the bond between pets and their owners and provide a service that honors that relationship beautifully.

Mikki Torres

7 months ago

Been a hassle. Not even sure the paw print we got today was our beloved dog. They do business with a local vet hospital. Our dog’s remains were sent. All paper work was correct. They put in wrong phone number and spelled the name wrong. They NEVER reached out to hospital to verify why we didn’t call back. We didn’t get a call because the number was wrong. We got his remains… but they had to remake his paw print… he is gone… we are questioning the print with the “new name” on it. It could have been any other dogs ;(. They didn’t make us feel any better about their service or rectifying it to our satisfaction. Feel cheated by this experience… he was our love and a rescue that had a loving home.

Susie HRTsAFyre

5 years ago

I've used Gateway seven times. They are very compassionate to your loss and allow you all the time you need to leave your loved one in their hands. Quick turnaround for call to pick up your ashes and memorial items. Paw print is bagged, with a stand and the cedar boxes are nicely crafted.**Update 6/15/19** Latest body count is nine. :( My last visit was 3 weeks ago after having to put Jojo another 13.5 year old, 95 lb. German Shepherd Dog to sleep. More on that later. I was also there in August 2018 to carefully deliver my 22 gram budgie bird for creamation. Both experiences were great. They have a new visitors shed. It gives the place a more at home feel, and offers you a place to look at other urn options. You feel you are welcomed in now.Back to Jojo. I was called that his ashes were ready, on Friday afternoon of the Memorial Day weekend. All I was thinking was to get on the 210 EB before 3pm to beat the tush hour traffic. Normally it's a 38 minute drive from Home. Not thinking about the holiday rush I hoped into a traffic jam nightmare. Long story short my drive time was delayed by two accidents. GPS delayed me 5 minutes after closing time of 4:30pm. I called. No problem they would wait for me. The clock was ticking and GPS detoured me off the 15 FWY. A 5 min path was backed up another 30 minutes. I arrived at 5:10pm. I was so grateful they waited for me. With a smile on her face, I was greeted in the driveway with Jojo's beautiful cedar box, his paw print and my heart filled with happiness that I didn't have to go home and come back again after the holiday weekend. I'm sorry, I didn't get your name, but I will never forget what you did for me by waited for my late arrival on a holiday weekend. Gateway goes the extra mile. I tell all my friends about them. Fast friendly and reasonably priced.I love you guys!

Lupe Nunez

2 years ago

I highly recommend using their services. This was my family’s first time cremating one of our fur babies and I have to say it was the best decision. They took care of my Charlie and made the cutest memorial for our family to have at home. We miss our Charlie so much but knowing he’s home with us now in a proper memorial makes it so much better. Thank you so much for taking care of our baby.

Tessa Arleen

2 years ago

I lost my sweet sweet boy Rocco; Tuesday July 5th 2022. My whole world was shattered as I wasn’t home and my mother found him passed away. We called this place first on the list and were able to get him there immediately. My mom said they were so patient and caring an empathetic . I was at work and they made sure if my mom needed more time with him she could take all the time she needed. Rocco was my baby and I didn’t have the strength to go so my mom went for me but every time I called they treated me so professional .. picking him up I didn’t expect his little paw print the box anything but I am so grateful for this place .. it still isn’t easy and I cry every day for him but this defiantly helps put me at ease a bit knowing my sweet boy is home with me thank you again you guys are the absolute best !!!

Perla Villela

6 years ago

Just got my beloved Daisy back. Thank you so much for the bitter sweet poem...and those rose peddles inside her box just choked me up. Thank you for caring and adding those thoughtful touches that I will forever cherish.

Amanda Banuelos

3 years ago

Unfortunately I lost my bestest friend Sonar, My husband found Gateway online, I have to say even though this was my worst heartbreak Gateway staff are incredibly Kind and caring. I was at the drop off section balling my eyes out with my furrito in my arms, The lady was really patient in waiting for my baby. I recommend this place for anyone that has lost their pet. Picking up my Sonar was emotional for me but yet again the staff was great , and understanding, patient and kind. My baby came back in a beautiful box, Gateway also included a molding of his paw prints. So thoughtful. Thank you very very much. You guys made my heart feel a little bit better knowing my baby was very well taken care of.

Gaby

a year ago

Thank you so much for your services. They took my baby in the day that he passed. I purchased a lockbox for his ashes and a clay pawprint, and they are lovely. I really respect this business. Thank you.

Ana ramirez

2 years ago

We recently lost our family pet on new years day and took him here to be cremated. This was one of worst losses we've experienced and when we went to this facility we were hoping they would make the process easier. While we were there we asked if we could keep some fur as a memory of our pet and were told we could for an extra charge which we accepted because in the moment of grief we just wanted anything that would help us move on. We called 8 days later after dropping him to check on the status for pickup and were told at first they couldn't locate his ashes and they would call us back. They called back only to tell us unfortunately the person who performed the cremation forgot to cut off some fur for us and they could offer us a refund for the charge we had initially paid to have fur set aside. We were devastated and upset that they didn't do something we had agreed on, and providing a refund wasn't going to make up for the mistake they did.This was extremely upsetting and we will not be going back

Melody T

3 years ago

UPDATE: They were able to pick up my pet's body from the hospital and rushed the cremation service for us. It was ready to pick up the next day and the ladies who called and greeted us at the cemetery were very apologetic. The one on the phone explained the miscommunication between them and the hospital and apologized several times. I appreciate them for acknowledging their mistake and for prioritizing our pet. It took a total of 2 weeks for us to bring him home and we finally get the closure we need. For future services, I would bring my pet directly to Gateway if possible instead of going through a vet/animal shelter (we went through animal control) to prevent long wait times and potential miscommunications.Thank you Gateway Pet.Initial Review:We lost our pet on the first of the month. Called this organization to make arrangements the same day. First Monday after I made arrangements they said they were going to pick up his body from the pet hospital that day. Two weeks later from the first scheduling, I call them and they said they still haven't picked up my pet's body from the animal hospital yet. The woman on the phone was not apologetic and claimed they were too busy. I am so disappointed with their service so far. They did not personally reach out to me for any updates or anything. Their website claims this service only takes one week, but it has been two and will take the fastest one more week. We dearly miss our pet and his cold dead body has suffered alone way too long waiting to be picked up for cremation.

Norma Garcia

4 years ago

On April 27 2020. I had to make one of the toughest decisions I had to make in a long time and that was to have to have my dog put down she . was 13 years old and having a lot of difficulty breathing and standing, she was a great friend and companion to me and all my family . I love and miss her so much so today when I went to pick up her ashes I saw that they had made me a paw print for me. This brought tears of joy and happiness to my eyes . Thank you to all the staff at Gateway for making this a beautiful gift. Your kindness means the world to those who love and miss their fur babies .Her name was Bella 🐶

Doug Rowland

4 years ago

When my best little buddy passed, Gateway were amazing and took care of him as if they were family. I have the beautiful box with his name engraved on it in a place of honor in my living room. His memorial looks dignified and not out of place on a mantel or shelf.I cannot recommend Gateway Pet Cemetery enough. When you must say goodbye to a furry family member, they’ll show them the love and care you’d want for your pet.

Bodyguard 58

4 years ago

I contacted Gateway about my dog passing away, and they picked him up within an hour. Ten days later, my dog was ready to come back home. The box with his ashes and ceramic paw print were beautiful. I definitely recommend Gateway to everyone. Thanks Gateway for your outstanding service, and care for my dog.

Lisa Stell

3 years ago

My cat passed away at an emergency clinic last month. She was an incredibly special cat and I opted to have her cremated. The clinic uses Gateway Pet Cemetery and I'm so glad they do. My expectations were thoroughly exceeded as I was not expecting the cast of her pawprint and quality of the box her remains were placed in. When I went to pick her up, the staff was friendly and sensitive. Thank you so very much for providing a tangible memory of her that I will cherish forever.

Jenee Amador

a year ago

Worst company. Not only did they make a huge mistake, they had NO compassion or concern. Not to mention being hung up on. Stating to another that I the customer over reacted & that mistakes happen. I dont even know if I actually got my beloved boy back or another pet. Its traumatic enough losing a fur baby but to get a complete wrong order & treated like it was an oops & didn't matter. Pathetic. I do NOT recommend.!! Yes I was refunded but the stress & heartache are unforgiving.

Alyssa Seanez

7 months ago

The death of my baby girl, Luna, was tragic and so sudden. When calling this facility the woman over the phone was so kind and directed us up to the drop off zone. When approached by the woman she was so careful with her words as my mother and I were both crying. She took my baby from my car in her crate and returned the crate as well. She went above and beyond to make sure we were okay and I watched her be so gentle with Luna. I was called 10 days later (today) to pick her up. The ladies inside were very kind and when handing me my baby back they apologized for my loss. Very sincerely and genuinely. It made the process of grief so much lighter on my heart because it has remained so heavy since my baby passed. Remember all, Gods gift to us is unconditional love and I believe he sent us a little bit of that through our pets because their love is unconditional. We will see them again.

Dionne Shernaman

2 years ago

We had to have our sweet Nyx put to sleep due to a mass in her stomach. It was devastating for us. We weren’t willing to lose her completely and felt cremation was our option to keeping her with us.So many other companies we called were trying to charge us outrageous amounts of money to have our baby cremated.Gateway was amazing. They were so caring and understanding and they didn’t try to price gouge us in our most difficult time.They took great care with our girl and got her home to us, beautifully and for that I’m grateful.

Kristine Marie

8 months ago

I took my childhood cat here to get cremated a couple years back. It was a really bad experience. They have no compassion what so ever and very poor customer service skills. It also took three weeks to get my cats remains back. Additionally, my grandmothers dog passed away recently and I went back to them because it’s a closer option to where I live and again, very heartless and poor customer service. Right now I called for my other cat who sadly has cancer and will be passing soon. I was just asking questions about prices (not all prices are listed on the website maybe update that if you don’t want to talk to people) The chick who answered the phone was really rude. It seemed like she was trying to argue with me implying my question was frustrating or something. At one point she apologized because she didn’t even know the prices nor the names of the different urns. She lacked basic compassion and this is forsure the last time I consider this place. Today is 6/11/2024 whoever answered the phone at 10:42am this day. I hope you have the day you deserve. Someone should honestly investigate this place if the people working here are this rude all the time I can only imagine what other things they lie and hide. I would not want my live or deceased pets handled by heartless people.

Sedra Lascano

3 years ago

I’m so grateful to have had my fur baby cremated here. They surpassed my expectations and made it easier to grieve my loved one by the care I felt he was in. The pawprint keepsake is the most amazing gift anyone grieving a pet can receive. Thank you.

Rachel Garcia

a year ago

I’m at a loss for words. My cat passed away after 17 long years of life, and was sent to this place for cremation. I had asked them to take a nose print of my cat and they told me that the fee is $30 extra on top of the standard service that I purchased so I gladly paid the fee. They told me that they hadn’t received his body at that time but they are picking him up from the 24 hour pet hospital that he passed away at and once they receive him they will apply that to his file. About five business days later, I called them to see if his remains we’re ready to be picked up, They told me that They weren’t ready for pick up, but they would give me a call when they were ready. A week goes by and I hear nothing from them so I give them a call and they told me that his remains were ready for a week now and that I needed to come pick him up. That was a little frustrating since I had not received any Voicemail messages, text messages, email or anything about him being ready. I went on a Saturday to get him and was looking forward to bringing him home. When I arrived, they gave me his box of ashes, and a paw print ceramic ornament. Although the paw print was nice, I asked for the nose print because it was so special to me, After looking into what happened, turns out there was another animal with a similar name and they applied it to them. My heart broke a second time that day, my beloved pet is gone, and I can’t get him back. I am happy to have his ashes and I’m glad there wasn’t a mixup there, mistakes happen, but this was a big one. They offered to make a second paw print and they would’ve used the original one as a mold, but I didn’t want a paw print to begin with. That wasn’t what I asked for, so having two of the same paw didn’t make sense. A few days later I received a $30 reimbursement. The money taken from my bank account can be replaced, but this one request that I had made could not be. I hope that this place can learn from this mistake so that no one has to go through the same disappointment.

Art.

a year ago

My 15 year old dog passed away after Christmas so was frantically looking for a place that would provide services and managed to find this place. I'm so glad I did. It wasn't very far, and the people working there were very professional and understanding. The whole cremation process was simple and I received a call to pick up the ashes about a week later. It was all presented to me in a very nice package. I will gladly be recommending this place to friends.

Jude Lowery

8 months ago

my sweet girl was delivered to them on monday & i was able to bring her home that thursday. got a nice box (even though they spelt her name wrong on just her box, not anything else) and a sweet paw print of hers. thank you again & now im glad i got to bring my baby home.

Hector Santillan

4 months ago

Great service, especially after losing my dog .This is the second time I have been here.They do care how you feel when you lose your dog /cat .I recommend this place .

Elsa Salas

a year ago

I had brought my pet rat back in 2021, and they did a wonderful job with my baby. I received a wooden box urn and a clay paw print. A poem that just broke my heart, I also ordered a necklace of my beloved Rocky and the paw prints, and they did a magnificent job! Sadly, we lost 2 more pet rats in 2022 (different months) , and we came back, and as well as the first time, they did a great job. Unfortunately, we had to come back again this month, April 2023, because my son's pet rat passed away of old age. He was 3 years old! The people there were very caring and gave us time to say our goodbyes to Maru. It was very emotional, and they were so caring and explained everything and were very helpful to us. On all of them, it took about 1 week or so to get them back to us. Thank you, Gateway, for caring for our pets like they were family. It was a great experience and will be coming back.

Vicki Necochea

9 months ago

I had prepaid my dogs cremation, about 3.5 years ago. I had to put her down today when I called about my services the girl said they were not paid I said they were paid we went back and forth I was upset I was yelling at the girl then another girl got on the phone we went back and forth also and then she hangs up on me. I called back she said they found my payment and we started arguing again about me yelling. I told her just give me my money. She said ok. I will never go back. I should have learned, when I had went in to pay for it my other dog had passed it took 4 weeks for me to get the ashes back. They have no empathy what so ever. It was like okay here is the next animal.

Yasmine Mondragon

2 years ago

July 15, 2021 I lost my childhood cat unexpectedly. We took her to Gateway the next day and the staff was extremely sincere and patient with how emotional I was losing my baby girl. I paid for the cremation, a peice of jewelry and a heart shaped clay paw print in addition to the standard circle one that came with the package so my brother could have a piece of Cheeky as well. However when I picked up Cheeky's ashes, I only had the heart shaped paw. Gateway apologized sincerely and was able to make a copy at no extra cost.A year later, while it still hurts me to even hold her urn, I'm grateful to be able to have her with me after moving across the country. I now have a dog that who sometimes looks at Cheeky's ashes and I can tell she understands what they are and how much they mean to me. I plan on taking her paw print and getting a tattoo remembrance peice, which is something I wouldn't have been able to do without Gateway being there when I needed them.I'll always recommend you guys to all my friends back home if them ever have the misfortune to need you.

Daniel River

8 years ago

Our dog died suddenly, and the place we had before closed. So we found gateway, since it was closest and nearest to us we went in the morning. Talked with Kyle on phone and he let me know the prices and everything. Was odd dropping her off at the gate. But Kyle was good guy patient, understood our other dog would not leave her side was even gonna stand behind the gate and wait, well we put her on the cart. Box looks nice,the white clay paw print was nice. Only took 3 days said would be 5-7. We are happy with the results.

Sierra Arias

9 years ago

A few years ago, I lost my car Sketch to cancer. He was everything to me. I put my trust into Gateway to cremate him. I thought it was just going to be ashes in a box. But what I received back was so much more than that. I got a beautiful wooden box with his name. His paw print with his name and a lovely poem.So last year when I lost my chow. I already knew who I wanted to take care of the cremation, Gateway. I just lost my German Shepherd mix last week. I have already had 2 great experiences with Gateway. I have no doubt in my mind that I'm going to be pleased with Chevys remain. Why people have had bad experiences with Gateway is beyond me. They are wonderful. The only thing that I'm not to crazy about is the blue bag. But I honestly don't know what I would expect to get. I do recommend them to everyone I know that have lost a pet.

Amber Marie

7 years ago

Recently lost my golden retriever of 11 years and it has been very difficult. My family came to the agreement that we would cremate our princess and the hospital informed us that she will be taken to gateway. I did not know how much would be given to us the moment we picked her up. I am truly happy with the amount of care and time they put into getting our girl ready to come home. We were given comforting poems, a clay imprint of her paw, and a very nice urn along with her name engraved in it. We opened up the urn and found 3 beautiful flower petals inside, which only comforted me knowing she was properly cared for. I just wanted to thank the staff for doing a wonderful job and truly caring for our precious baby.

Athena Chenoweth

2 years ago

Can't say enough great things about this place. They are respectful, thoughtful, and very professional. I echo what so many before me have said -- there is no better place to take your fur baby and no better place to trust. The memorial they created was beyond beautiful and really helped my family heal. Thank you, Gateway, for everything. Your entire team is terrific!

sbquickdraw

2 years ago

My fur baby passed away and we decided to get her cremated. We contacted Gateway pet cemetery and they appeared to offer what we were looking for. We had called prior to arriving at the facility to get check-in information. The female who answered the phone stated to call them via telephone upon arrival and someone would open the gate for us.Upon arrival we called and she stated that someone would come out to open the gate. We waited for 20 minutes and no one came, so I called again and told her that we were calling again to make sure they wouldn't forget about us. She stated "OH you're here" we told her yes, then she stated that someone would come out. After waiting over 30 minutes we decided to leave as it was apparent our business there was not important. I will tell all my friends and family about my our awful experience here and we will never return.

Patrice Pruitt

6 years ago

I would like Thank this company for making Lady just as special as we had. 13 years with our family. Very nice box with her name on it, poem and wow a death cert. When I seen the molded paw print made me shed a few more tears. I can't believe how nice everything is.. I even have a key to the box to add special things inside. This has made things easier for my family. Over 20 years, I passed this place and never once thought about using your service. So glad I did.Thank you so much Gateway Pet Cemetery.

Drea Rodriguez

2 years ago

If you’ve lost a pet, that you shared a unique bond with, then you will understand the emotions that filled my body. Losing my cuddle buddy, my dance partner, the furr baby that showed me unconditional love and kisses, that greeted me as soon as I walked in the door, and he was so vocal. Imagine my eyes when I locked in on my sons paw prints only to be taken back on what I was looking at….. do they not verify and check the quality of the results, obviously not!!! They look like raccoon paws or something else but not my cat. Whoever took this impression should be fired for ruining the results. They have yet to answer my calls but I’m curious to see how they take my feedback and what they will say. I will never have another chance to get bubbuh paw prints and they have robbed me of my money because I’m not SATISFIED!!! I’m disappointed, upset, sad on top of already having to deal with the grief of losing my best friend.

Lan carty

2 years ago

I requested my horse’s ashes to be shipped to my house and also requested to be informed prior to shipping so I can track the package. I provided both email and cell Phone number. They agreed to inform me when the package is shipped via UPS and signature is required. I couldn’t believe that they did not call nor Email me when they shipped out the urn and they shipped it to the WRONG address. They shipped the urn to the barn where they picked up the body. UPS confirmed that the shipper did NOT request a signature. Please do NOT send your beloved pet to them.

Destiny Wilmsmeyer

10 years ago

The staff fully understood the situation and took great care of my Ladybird. They knew that Ladybird wasn't just a dog to me. She was my baby girl. She was my devoted friend for 11 years. I had her cremated. It's the first time I ever had a pet cremated. Everything turned out beautifully. Thank you to the staff. . . .

Ashley Mendez

5 months ago

It very affordable especially when your struggling and u want to keep your pet with you always We took Our Stormy here earlier today she passed last night and the lady who helped us was very nice Ty for giving us time to say goodbye to our angel

Lydia Lievanos

a year ago

Today we picked up our dog Chiquillo and they did a beautiful job! The paw print was his and well done! The box is beautiful, a card was included and the documents were all put in a beautiful plastic bag with dog prints all over. Thank you for making it so special ❤️🐾

Luke Phillip

8 months ago

They do a memorial box with pup's or kitty's ashes, name plate on box, plus a clay plate with paw print, all for $120, which is a bit high, but it's better than burying them in the back yard and not having a memory. Every item after that, is extra, and a very pricy.

J Hollister

2 years ago

After calling several places a friend gave me number to Gateway I called and they had compassion and explained services prices was great I was able to pick up furbabys ashes within a week. She carried out the box and paw print in cute bag. The whole staff is wonderful. I pray I don't need their services soon but when I do I'll be going back to them.

Rene Bennett

2 years ago

I have trusted Gateway with my beloved dogs for over 30 years. I have always felt that the people there understood my grief. They treated both my dogs and myself with kindness and respect. This time I was blessed to have Jeanine to support me through this devastating time. Like my dog Dooley did when my Mom died. This time was more painful and more difficult to accept. Jeanine was so comforting and empathetic. She definitely helped me get through this heartbreaking ordeal. Thank You!

monica segura

6 years ago

I would Highly recommend Gateway they went over and beyond in caring for my beloved Buddy. It touched my heart seeing Buddys Paw print and the very nice urn which had his name in graved.Thank You

Mai Mundy-Nguyen

2 years ago

My sweet Guinea pig of 8 years passed and I wanted nothing more then to find someone to cremate him for me. I called multiple places who were charging $250+ just for the cremation. When I called gateway the lady was extremely informative and the price was affordable. All which included his urn and prints. Upon showing up it was private which I appreciated. There were multiple urns and jewelry I could chose from to hold him close.The whole process felt right and the ladies who helped me out and listened made it a million times easier. I'm so thankful to have found gateway.

Melissa Mendoza

2 years ago

The staff was so kind and compassionate on the phone and in person.. We received our Rusty's remains in a beautiful box along with a clay paw print with his name and it was wrapped so sweetly. I will forever recommend Gateway as they provided a bit of peace in our sadness.

Saul Moreno

a year ago

We lost the sweetest dog at 15 years old. We've had her since she was a puppy, and it was hard on everyone when she passed. We wanted to have her cremated since she meant so much to us, and Aj was patient and thoughtful and explained everything. Would definitely recommend this place to anyone who wants a personalized memorial for their little loved ones.

Jonathan Montano

a month ago

Wonderful staff and amazing prices. I called around, and they are the least expensive.

Jessxca

4 years ago

I experienced my first pet loss on May 22, 2020. She was a small 15 year old Pomeranian. I decided to cremate her and when it finally came to receiving her back I was so touched on the detail and thought in her Cedar box. I also received a paw print in clay which was so beautiful! Even her name and a little heart was handwritten in the clay which just filled my heart with happiness. I definitely recommend their services.

Diane Sosa

4 years ago

Gateway took care of my Bell in a wonderful way! Bell passed away at home. Took her to a vet. Didn't realize I could go directly here with a deceased baby, but, I will in the future.They were quick in getting my Bell taken care of. They do one Pet at a time in the Creamatory, so you know that it's only yours coming back to you.What a Nice presentation when I got Bell back.A Beautiful Cedar Box. With an engraved gold plate with her Name on it. A plaster of paris paw print, with a heart, and her Name scripted on it. That came in a purple mesh bag, and a little stand to place next to her box. A nice certificate with her date of birth and death. And a Very nice comforting poem. Delivered in a thoughtful blue bag. Also, condolences from the staff of Gateway.I can't speak highly enough of the service received here. Going direct will save you about, in my case, about $80.00 from going through the vet. I don't mean to sound cheap, but for the Beautiful service you receive it's well worth it in these tough economic times.When my others pass away, when it's time, I will Definitely be Coming back to Gateway for their Fantastic service, in such a caring manner.Thank you Gateway Pet Cemetery.

Megan Chang

3 years ago

I sent a $40 check with my pet to get a paw ink print and clay mold. They only sent me the clay mold, and when I asked where the ink print was, they blamed the hospital that put my dog to sleep saying they had never received an order for the ink print. When I asked the hospital, the technician that helped me with my dog said she called Gateway directly to ask how much both would be and they said $40- the clay mold only was $30. Whoever called me from Gateway had no remorse that my dog was now forever gone and they have no way of getting the ink print. She even had the audacity to blame me for only writing a $30 check, as if I didn't have the duplicate check that so clearly says $40. When I argued that I had written $40, she double checked and confirmed it was $40. WHY DIDN'T THAT RAISE A FLAG TO DOUBLE CHECK WHAT I WANTED IF THE CLAY MOLD WAS ONLY $30?! EVEN IF THE HOSPITAL DIDN'T PUT AN ORDER IN FOR THE INK PRINT, YOU HAVE MY CHECK WITH $40! They didn't even have the decency to call me back and apologize- the hospital technician called me crying and apologetic (even though it wasn't her fault) saying she had spoken with Gateway about the situation, but no direct apology from Gateway themselves. My dog is forever gone. FOR. EVER. GONE. I trusted you with my a piece of my life and that is something I will NEVER be able to get back and you didn't even have the guts to face me directly about it. I hope you have nightmares about this for the rest of your lives.

Teresa Torres

5 years ago

Our 13th baby passes away yesterday.. All of our 4-legged babies were brought to Gateway. They have always shown loving care as they took our babies.. They take the time to honor your pet with a paw print keepsake.

hope thuemler

3 years ago

Our dog was cremated last year by gateway. I am very glad that they did a paw print and rainbow letter for us. He was placed in a very nice box. We may be having another dog pass soon and would like for gateway too also process her remains for us.

justine costello

2 years ago

‼️DO NOT COME HERE‼️This place is terrible they will take forever to give you back your fury baby I would always call to get updates on my baby boy and see what was taking so long with his ashes and they would tell me that he will be ready to be picked up soon they told me when I took him here it would take 1-2 weeks it took way longer! They would sometimes even hang up on me or not pick up my calls so I had to drive over there just to get a response! When I got there his ashes were ready already these people are not pet lovers!‼️DO NOT COME HERE‼️

Chris W.

3 years ago

Feeling devistated all over again. My beloved dog died this month and I used Gateway services through my vet's office. Gateway misspelled my dog's name on the urn plate even though it was correct on his death certificate. I can totally accept human error even while grieving, but trying to get them to fix it was HORRIBLE. What a miserable, painful phone call it was and the employee made it MUCH HARDER on me. She told me there would be a fee to change the error! Finally, the woman looked up my dog's record and admitted it was Gateway's mistake. They will mail me a new plate and I'll put it on the urn myself. I gave two stars instead of one because they are fixing the error. I will not use Gateway again in spite of the fact I've used their services several times in the past 30+ years. There just HAS to be a place with more compassion and professionalism. ...Just got a useless, condescending reply from "owner". Of course there's nothing you can do for me. You already proved you disrespect grieving pet owners as well as my departed dog, Atticus.

Google Google

a year ago

The workers always say "Sorry for your loss". Quick cremation turnaround, usually always within a week. $100 for most cremations and you get a nice box with the ashes in it. We have had a few pets cremated here.

Danielle [Dani] Stelly

8 years ago

During one of the most difficult times for me, my Pet E.R. Clinic in junction with Gateway provided nothing but kindness, support, and gentleness to me, my mother add my precious little-big girl Ebony. She was returned to us in a beautiful redwood box with a plaque carved with her name. My clinic didn't mention the paw print was included so I was tearfully surprised. Has I know I would have ordered two...! I'd buy one right away if there's a way to make a replica. Anyway, from everyone's kind words to the delicate rose petels places in her box, assures me she was treated and handled with the upmost care and pet love. Again, my mother and I graciously thank you!Danielle & Denise Stelly would recommend Gateway to all of our family and friends! Your team is amazing!

Ariel

4 years ago

Took my cat here who sadly passed away recently...and when I first arrived the girl who helped me was very rude and rushed me. I don't like to give bad reviews but after picking up the ashes of my cat today the same girl, her name is EMILY was super unprofessional as she was on her phone while she was handing me the things of my lovely pet and showed no sympathy. You guys need to do better, I gave her the benefit of the doubt but this is uacceptable. This girl shows no sympathy for the people who's lovely pets passed, and really rude.

Perla Villela

6 years ago

Just got my beloved Daisy back. Thank you so much for the bitter sweet poem...and those rose peddles inside her box just choked me up. Thank you for caring and adding those thoughtful touches that I will forever cherish.

Amanda Banuelos

3 years ago

Unfortunately I lost my bestest friend Sonar, My husband found Gateway online, I have to say even though this was my worst heartbreak Gateway staff are incredibly Kind and caring. I was at the drop off section balling my eyes out with my furrito in my arms, The lady was really patient in waiting for my baby. I recommend this place for anyone that has lost their pet. Picking up my Sonar was emotional for me but yet again the staff was great , and understanding, patient and kind. My baby came back in a beautiful box, Gateway also included a molding of his paw prints. So thoughtful. Thank you very very much. You guys made my heart feel a little bit better knowing my baby was very well taken care of.

Gaby

a year ago

Thank you so much for your services. They took my baby in the day that he passed. I purchased a lockbox for his ashes and a clay pawprint, and they are lovely. I really respect this business. Thank you.

Ana ramirez

2 years ago

We recently lost our family pet on new years day and took him here to be cremated. This was one of worst losses we've experienced and when we went to this facility we were hoping they would make the process easier. While we were there we asked if we could keep some fur as a memory of our pet and were told we could for an extra charge which we accepted because in the moment of grief we just wanted anything that would help us move on. We called 8 days later after dropping him to check on the status for pickup and were told at first they couldn't locate his ashes and they would call us back. They called back only to tell us unfortunately the person who performed the cremation forgot to cut off some fur for us and they could offer us a refund for the charge we had initially paid to have fur set aside. We were devastated and upset that they didn't do something we had agreed on, and providing a refund wasn't going to make up for the mistake they did.This was extremely upsetting and we will not be going back

Melody T

3 years ago

UPDATE: They were able to pick up my pet's body from the hospital and rushed the cremation service for us. It was ready to pick up the next day and the ladies who called and greeted us at the cemetery were very apologetic. The one on the phone explained the miscommunication between them and the hospital and apologized several times. I appreciate them for acknowledging their mistake and for prioritizing our pet. It took a total of 2 weeks for us to bring him home and we finally get the closure we need. For future services, I would bring my pet directly to Gateway if possible instead of going through a vet/animal shelter (we went through animal control) to prevent long wait times and potential miscommunications.Thank you Gateway Pet.Initial Review:We lost our pet on the first of the month. Called this organization to make arrangements the same day. First Monday after I made arrangements they said they were going to pick up his body from the pet hospital that day. Two weeks later from the first scheduling, I call them and they said they still haven't picked up my pet's body from the animal hospital yet. The woman on the phone was not apologetic and claimed they were too busy. I am so disappointed with their service so far. They did not personally reach out to me for any updates or anything. Their website claims this service only takes one week, but it has been two and will take the fastest one more week. We dearly miss our pet and his cold dead body has suffered alone way too long waiting to be picked up for cremation.

Norma Garcia

4 years ago

On April 27 2020. I had to make one of the toughest decisions I had to make in a long time and that was to have to have my dog put down she . was 13 years old and having a lot of difficulty breathing and standing, she was a great friend and companion to me and all my family . I love and miss her so much so today when I went to pick up her ashes I saw that they had made me a paw print for me. This brought tears of joy and happiness to my eyes . Thank you to all the staff at Gateway for making this a beautiful gift. Your kindness means the world to those who love and miss their fur babies .Her name was Bella 🐶

Doug Rowland

4 years ago

When my best little buddy passed, Gateway were amazing and took care of him as if they were family. I have the beautiful box with his name engraved on it in a place of honor in my living room. His memorial looks dignified and not out of place on a mantel or shelf.I cannot recommend Gateway Pet Cemetery enough. When you must say goodbye to a furry family member, they’ll show them the love and care you’d want for your pet.

Bodyguard 58

4 years ago

I contacted Gateway about my dog passing away, and they picked him up within an hour. Ten days later, my dog was ready to come back home. The box with his ashes and ceramic paw print were beautiful. I definitely recommend Gateway to everyone. Thanks Gateway for your outstanding service, and care for my dog.

Lisa Stell

3 years ago

My cat passed away at an emergency clinic last month. She was an incredibly special cat and I opted to have her cremated. The clinic uses Gateway Pet Cemetery and I'm so glad they do. My expectations were thoroughly exceeded as I was not expecting the cast of her pawprint and quality of the box her remains were placed in. When I went to pick her up, the staff was friendly and sensitive. Thank you so very much for providing a tangible memory of her that I will cherish forever.

Jenee Amador

a year ago

Worst company. Not only did they make a huge mistake, they had NO compassion or concern. Not to mention being hung up on. Stating to another that I the customer over reacted & that mistakes happen. I dont even know if I actually got my beloved boy back or another pet. Its traumatic enough losing a fur baby but to get a complete wrong order & treated like it was an oops & didn't matter. Pathetic. I do NOT recommend.!! Yes I was refunded but the stress & heartache are unforgiving.

Yvonne Villareal

4 years ago

I picked up my cats ashes today. The paw print I was given was not a cat print. It was definitely a dog print. The box that held the ashes was bigger than my other ones I have of cats that were larger than this cat. I'm beginning to questioni how reputable this company is. I will never use them again and I will tell all my friends about this experience. I'm doubtful this is even my cat.

Evelyn Hauke

5 years ago

They are wonderful, in a matter of three months I've had to put to rest. My Ricky and Lucy were both very old, for being large dogs. 13 and 14yrs. The Urn they put our babies in is nice than the one my Mother is in.

Maria Lopez

7 years ago

I have buried three of my babies there since 1988. It is the only pet cemetery in southern California that cannot be torn down and turned into something else. When your pets are part of your life and give unconditional love to you, this is the place that will give you peace of mind that you laid them to rest in a safe place. They deserve this. The prices are very reasonable. There are no perpetual care monthly fees.And now, I understand cremated owners can be buried with their pets if they leave notarized instructions.

Eileen

4 years ago

My pup Ersty passed away almost two weeks ago and I can’t explain how comforting it was to find out that Gateway Pet Cemetery & Crematory were the ones taking care of my pup. I wasn’t expecting the paw print or the beautiful urn they put him in. It was emotional, but was for the first time since I lost him, happy tears. Thank you GPCC. With love from Eileen and Ersty.

Lamm Miller

14 years ago

I lost my baby Sheena very quickly and I can not thank gateway enough!!!!! They did such a beautiful job on her urn and paw print and there small details are AMAZING! I was surprised to find rose pedals on top of her ashes when I opened her urn box to place her dog tags in there with her, Those little details show that they really care over at gateway and its not just there job! THANK YOU AGAIN GATEWAY

TrappedinFlesh Jesse Velasquez

8 years ago

On October 20, 2016 a dear friend passed on. I took him to his vet which works with Gateway. Today something compelled me to unlock the wooden box that holds his ashes. Under the lid on top of the bag holding the ashes are three different colored flower petals, still fresh. Nice to know my friend Radio received love.To the person that placed those petals over his ashes - thank you.

Araceli Avalos

5 years ago

On Friday, August 2nd... my Aunts little Max crossed the Rainbow Bridge. She asked me to handle his cremation since she was too heartbroken to take on the task at the time since his death was completely unexpected. We left the Upland Emergency Animal Hospital around 8-830am and I called Gateway around the time they opened. I spoke to a lovely woman who was helpful and patient with me. I ordered the urn box and two key chains. Paid the $240 and it was done. My aunt called me and asked if I could get her the heart necklace instead. I called Gateway and a different woman (very nice) updated everything for me and I was going to be reimbursed $30. Then my aunt asked if they'd be willing to save a piece of his hair and of course... I called and the woman I spoke to explained it would be an additional $5. Not a problem since my reimbursement was going to be issued with a check, I asked her to remove the $5 from there. Then on Monday, August 12th my aunt asked me for their number so she can call and check on his status. 5 minutes later she calls me in a panic claiming the woman who answered said they had NO RECORD OF HIM. That the woman said we must've not paid because he wasn't in the system. I then put my aunt on three way and called Gateway myself. The woman who answered asked for my pets name and once I did she IMMEDIATELY said, some lady just called and I already told her we don't have him here! I said, well you better because I'm the one who called and placed this order. Understand that this woman was RUDE and lacked the customer service skills needed to work with people who are GRIEVING over their pets and to simply just say, "we have no record of him" without even LOOKING/CHECKING further blows my damn mind! Anyway, she proceeded to ask more questions and placed us on hold. She came back and said... you ordered a heart necklace? I said yes. She said that's the reason it's taking so long and it should be ready in the next few days. I said okay, if for ANY reason I need to call, how can we avoid this happening again? She tells me, "You won't need to call back, the vet hospital will call you when it's ready to be picked up" I said, you are not hearing me.... IF for ANY reason I need to call again how can we avoid this happening again because you initially advised my aunt that her Max was NOT there before even looking. What information do you need to expedite this process? She said.... "He wasn't in the system but I'll put him in there now but again, you won't need to call again because they'll call you" Wow. Just, WOW! And she didn't apologize for her mistake or for her attitude. And here we are... a week later from that horrible experience and somehow they misspelled the name on our paperwork and the vets office advised us that once Gateway fixes it then he'll be ready for pick up. Horrible.

Audrey Young

10 years ago

Our beloved Papillon suddenly passed away last Sunday. The vet kept her until Monday when Gateway would be open. We picked up our baby and drove down to Gateway to pick out an urn as we wanted her cremated. Well, you must stay out in the driveway, they only have one urn to select from and the gal took her and said we would receive a call when she was ready to be picked up.In the meantime I ordered an urn online to have her remains kept in. We also had a Rottweiler pass a few years ago and Gateway did that cremation and put her in a wooden box, which I hated, so I also ordered another urn for her remains to be transferred in, but expected her box returned.I received the call this past Monday that our Papillon was ready to be picked up.I went down there and had all of the transfers made etc. When we had brought the Pap there she was wrapped in a blanket and we plainly told them to save the blanket as we wanted it returned to us. They even wrote those instructions on their invoice.Well, I never was given the blanket back, and the box they sent me after I called to tell them they did not return the original box that was brought with our Rotty's remains in. How could they lose a box within 5 minutes of me bringing it there?I would NEVER recommend this place of horrors to anyone that has lost their precious pet. I am so upset that I cannot put my grief into words.

Cheryl Henderson

5 years ago

Gateway Cemetary is awesome. Very compassionate staff. They put my Howie in a cedar box with his name engraved on top, made a footprint in plaster with his name and gave a birth certificate along with a beautiful poem. Thank you Gateway for the memories I will have.

Rum And Diabetes

a year ago

My daughters dog died and the Emergency Clínica in Grand Terrace arranged the cremation. It was very easy. The were very kind at pick u.

Yasmine Mondragon

2 years ago

July 15, 2021 I lost my childhood cat unexpectedly. We took her to Gateway the next day and the staff was extremely sincere and patient with how emotional I was losing my baby girl. I paid for the cremation, a peice of jewelry and a heart shaped clay paw print in addition to the standard circle one that came with the package so my brother could have a piece of Cheeky as well. However when I picked up Cheeky's ashes, I only had the heart shaped paw. Gateway apologized sincerely and was able to make a copy at no extra cost.A year later, while it still hurts me to even hold her urn, I'm grateful to be able to have her with me after moving across the country. I now have a dog that who sometimes looks at Cheeky's ashes and I can tell she understands what they are and how much they mean to me. I plan on taking her paw print and getting a tattoo remembrance peice, which is something I wouldn't have been able to do without Gateway being there when I needed them.I'll always recommend you guys to all my friends back home if them ever have the misfortune to need you.

Daniel River

8 years ago

Our dog died suddenly, and the place we had before closed. So we found gateway, since it was closest and nearest to us we went in the morning. Talked with Kyle on phone and he let me know the prices and everything. Was odd dropping her off at the gate. But Kyle was good guy patient, understood our other dog would not leave her side was even gonna stand behind the gate and wait, well we put her on the cart. Box looks nice,the white clay paw print was nice. Only took 3 days said would be 5-7. We are happy with the results.

Sierra Arias

9 years ago

A few years ago, I lost my car Sketch to cancer. He was everything to me. I put my trust into Gateway to cremate him. I thought it was just going to be ashes in a box. But what I received back was so much more than that. I got a beautiful wooden box with his name. His paw print with his name and a lovely poem.So last year when I lost my chow. I already knew who I wanted to take care of the cremation, Gateway. I just lost my German Shepherd mix last week. I have already had 2 great experiences with Gateway. I have no doubt in my mind that I'm going to be pleased with Chevys remain. Why people have had bad experiences with Gateway is beyond me. They are wonderful. The only thing that I'm not to crazy about is the blue bag. But I honestly don't know what I would expect to get. I do recommend them to everyone I know that have lost a pet.

Amber Marie

7 years ago

Recently lost my golden retriever of 11 years and it has been very difficult. My family came to the agreement that we would cremate our princess and the hospital informed us that she will be taken to gateway. I did not know how much would be given to us the moment we picked her up. I am truly happy with the amount of care and time they put into getting our girl ready to come home. We were given comforting poems, a clay imprint of her paw, and a very nice urn along with her name engraved in it. We opened up the urn and found 3 beautiful flower petals inside, which only comforted me knowing she was properly cared for. I just wanted to thank the staff for doing a wonderful job and truly caring for our precious baby.

Athena Chenoweth

2 years ago

Can't say enough great things about this place. They are respectful, thoughtful, and very professional. I echo what so many before me have said -- there is no better place to take your fur baby and no better place to trust. The memorial they created was beyond beautiful and really helped my family heal. Thank you, Gateway, for everything. Your entire team is terrific!

sbquickdraw

2 years ago

My fur baby passed away and we decided to get her cremated. We contacted Gateway pet cemetery and they appeared to offer what we were looking for. We had called prior to arriving at the facility to get check-in information. The female who answered the phone stated to call them via telephone upon arrival and someone would open the gate for us.Upon arrival we called and she stated that someone would come out to open the gate. We waited for 20 minutes and no one came, so I called again and told her that we were calling again to make sure they wouldn't forget about us. She stated "OH you're here" we told her yes, then she stated that someone would come out. After waiting over 30 minutes we decided to leave as it was apparent our business there was not important. I will tell all my friends and family about my our awful experience here and we will never return.

Patrice Pruitt

6 years ago

I would like Thank this company for making Lady just as special as we had. 13 years with our family. Very nice box with her name on it, poem and wow a death cert. When I seen the molded paw print made me shed a few more tears. I can't believe how nice everything is.. I even have a key to the box to add special things inside. This has made things easier for my family. Over 20 years, I passed this place and never once thought about using your service. So glad I did.Thank you so much Gateway Pet Cemetery.

Drea Rodriguez

2 years ago

If you’ve lost a pet, that you shared a unique bond with, then you will understand the emotions that filled my body. Losing my cuddle buddy, my dance partner, the furr baby that showed me unconditional love and kisses, that greeted me as soon as I walked in the door, and he was so vocal. Imagine my eyes when I locked in on my sons paw prints only to be taken back on what I was looking at….. do they not verify and check the quality of the results, obviously not!!! They look like raccoon paws or something else but not my cat. Whoever took this impression should be fired for ruining the results. They have yet to answer my calls but I’m curious to see how they take my feedback and what they will say. I will never have another chance to get bubbuh paw prints and they have robbed me of my money because I’m not SATISFIED!!! I’m disappointed, upset, sad on top of already having to deal with the grief of losing my best friend.

Lan carty

2 years ago

I requested my horse’s ashes to be shipped to my house and also requested to be informed prior to shipping so I can track the package. I provided both email and cell Phone number. They agreed to inform me when the package is shipped via UPS and signature is required. I couldn’t believe that they did not call nor Email me when they shipped out the urn and they shipped it to the WRONG address. They shipped the urn to the barn where they picked up the body. UPS confirmed that the shipper did NOT request a signature. Please do NOT send your beloved pet to them.

Destiny Wilmsmeyer

10 years ago

The staff fully understood the situation and took great care of my Ladybird. They knew that Ladybird wasn't just a dog to me. She was my baby girl. She was my devoted friend for 11 years. I had her cremated. It's the first time I ever had a pet cremated. Everything turned out beautifully. Thank you to the staff. . . .

Em Austin

2 years ago

The overall service was very good with only 1 problem. I received my horses ashes in a week, tho the hospital told me it would take a month. There was also a hoofprint in plaster that came with the ashes which was a surprise and very greatly appreciated.However, a name was spelled incorrectly on the certificate and I left a message requesting a corrected one. I have heard nothing back so guess they do not think this is a problem.

I E-Lemus

6 years ago

They have cared for three of my pets' remains and have done so with dignity and compassion. They have unbelievable prices and offer a variety of options to choose from. Even the most basic cremation package is beautiful and has personal touches. If I could, I would give Gateway six stars!

Mary Patrick

6 years ago

They understand the love we have for our 4 legged kids. I knew I was getting a nice box with our loved Tara in it. But was not expecting t h.g.h e paw print and certificate.It made me cry and miss her all over again. Thank you for the great paw print and certificate.

Tansu Philip

4 years ago

Gateway went above and beyond for us during a sad time. We miss our George but feel he was in good hands here. Sweet staff. Lovely to get his ashes back in a nice box and a sweet sweet pawprint.

Brandy Jackson

5 years ago

My beautiful boy passed away a week ago. This is the company our vet uses for their cremations. The paw print made me shed tears, I’ve always wanted one of his paw but he passed before I could get one. The urn they chose for him was absolutely beautiful. Thank you guys so much, this brings peace to me.

Lalaine Nash

2 years ago

Our sweet Keiko passed away on 18 May 2022 on my husband's arm just as we were about to put her down. We brought Keiko then to Gateway cemetery for cremation, heartbroken.We can't thank Gateway cemetery enough for caring for our Keiko with so much compassion and empathy. The place was in a remote area surrounded by beautiful golden wild sunflowers in springtime. The young lady staff who helped us was amazing and attentive. The price was reasonable with complete accessories like Keiko's personalized paw print decor, certificate, and cedar box ash holder with Keiko's name engraved on a golden plate.Keiko's oncologist was from Ontario, California. We are from LA, but we planned to bring her to San Bernardino Humane Society for euthanasia, and we stumbled upon Gateway cemetery via an online search review. Gateway's compassionate customer service made our day less dismal. They made our experience less traumatic. After four days, my husband picked up Keiko's ashes, giving us peace of mind. The poem included in the package is very touching. It made us cry for the last time. Thank you so much, Gateway cemetery.

chris cord

4 years ago

We had a horrific experience with the animal hospital in regards to our sweet boys remains. After a harrowing 20 days, Gateway came in and made a devastating experience and situation better.Thank you Gateway for helping to make our dark days a little brighter. We appreciate you more than you could ever know❤️The family of DJ Seligson~

Rose Fernandez

5 years ago

The lost of my beloved Butchy was devastating, I didn't know what to do I knew for sure he wasn't going to the pound. Thank God I found Gateway! what a blessing and to all of the staff, I never met them, just how my Butchy remains came back to me is speechless and loving.The beautiful Urn of cedar with his name engrave on top, with a lock and 2 keys, his paw print made me cry I didn't know I had any more tears left, the certificate and the poems brought so many previous memories of our times together, these will I always treasure. I appreciate you picking up my baby and bring him back to the Vet. Knowing I will never see him, kiss him or hold him ever again .. I know he will always be by my sideGod Bless all of you!.

Michelle Ellison

4 years ago

Thank you soooo much Gateway Pet Cemetary.I called gateway on the morning my dog died for pick up and cremation. They were here within 2 hours. Within a week I was called for pick up of Bruno’s ashes. Omg such a beautiful wooden box with Bruno on a brass plaque. A lovely poem and his paw print in clay. I was moved to tears and so grateful of what a beautiful memorial to my German Shepherd!!!

Hannah Bair

4 years ago

Gateway really went above and beyond anything I could have imagined for my pup. Everything from the paw print to the rose petals topping his cremains was so lovely. It’s never easy to lose a pet but Gateway really made it easy for them to stick with you forever

Jessxca

4 years ago

I experienced my first pet loss on May 22, 2020. She was a small 15 year old Pomeranian. I decided to cremate her and when it finally came to receiving her back I was so touched on the detail and thought in her Cedar box. I also received a paw print in clay which was so beautiful! Even her name and a little heart was handwritten in the clay which just filled my heart with happiness. I definitely recommend their services.

Diane Sosa

4 years ago

Gateway took care of my Bell in a wonderful way! Bell passed away at home. Took her to a vet. Didn't realize I could go directly here with a deceased baby, but, I will in the future.They were quick in getting my Bell taken care of. They do one Pet at a time in the Creamatory, so you know that it's only yours coming back to you.What a Nice presentation when I got Bell back.A Beautiful Cedar Box. With an engraved gold plate with her Name on it. A plaster of paris paw print, with a heart, and her Name scripted on it. That came in a purple mesh bag, and a little stand to place next to her box. A nice certificate with her date of birth and death. And a Very nice comforting poem. Delivered in a thoughtful blue bag. Also, condolences from the staff of Gateway.I can't speak highly enough of the service received here. Going direct will save you about, in my case, about $80.00 from going through the vet. I don't mean to sound cheap, but for the Beautiful service you receive it's well worth it in these tough economic times.When my others pass away, when it's time, I will Definitely be Coming back to Gateway for their Fantastic service, in such a caring manner.Thank you Gateway Pet Cemetery.

Megan Chang

3 years ago

I sent a $40 check with my pet to get a paw ink print and clay mold. They only sent me the clay mold, and when I asked where the ink print was, they blamed the hospital that put my dog to sleep saying they had never received an order for the ink print. When I asked the hospital, the technician that helped me with my dog said she called Gateway directly to ask how much both would be and they said $40- the clay mold only was $30. Whoever called me from Gateway had no remorse that my dog was now forever gone and they have no way of getting the ink print. She even had the audacity to blame me for only writing a $30 check, as if I didn't have the duplicate check that so clearly says $40. When I argued that I had written $40, she double checked and confirmed it was $40. WHY DIDN'T THAT RAISE A FLAG TO DOUBLE CHECK WHAT I WANTED IF THE CLAY MOLD WAS ONLY $30?! EVEN IF THE HOSPITAL DIDN'T PUT AN ORDER IN FOR THE INK PRINT, YOU HAVE MY CHECK WITH $40! They didn't even have the decency to call me back and apologize- the hospital technician called me crying and apologetic (even though it wasn't her fault) saying she had spoken with Gateway about the situation, but no direct apology from Gateway themselves. My dog is forever gone. FOR. EVER. GONE. I trusted you with my a piece of my life and that is something I will NEVER be able to get back and you didn't even have the guts to face me directly about it. I hope you have nightmares about this for the rest of your lives.

Teresa Torres

5 years ago

Our 13th baby passes away yesterday.. All of our 4-legged babies were brought to Gateway. They have always shown loving care as they took our babies.. They take the time to honor your pet with a paw print keepsake.

hope thuemler

3 years ago

Our dog was cremated last year by gateway. I am very glad that they did a paw print and rainbow letter for us. He was placed in a very nice box. We may be having another dog pass soon and would like for gateway too also process her remains for us.

justine costello

2 years ago

‼️DO NOT COME HERE‼️This place is terrible they will take forever to give you back your fury baby I would always call to get updates on my baby boy and see what was taking so long with his ashes and they would tell me that he will be ready to be picked up soon they told me when I took him here it would take 1-2 weeks it took way longer! They would sometimes even hang up on me or not pick up my calls so I had to drive over there just to get a response! When I got there his ashes were ready already these people are not pet lovers!‼️DO NOT COME HERE‼️

Chris W.

3 years ago

Feeling devistated all over again. My beloved dog died this month and I used Gateway services through my vet's office. Gateway misspelled my dog's name on the urn plate even though it was correct on his death certificate. I can totally accept human error even while grieving, but trying to get them to fix it was HORRIBLE. What a miserable, painful phone call it was and the employee made it MUCH HARDER on me. She told me there would be a fee to change the error! Finally, the woman looked up my dog's record and admitted it was Gateway's mistake. They will mail me a new plate and I'll put it on the urn myself. I gave two stars instead of one because they are fixing the error. I will not use Gateway again in spite of the fact I've used their services several times in the past 30+ years. There just HAS to be a place with more compassion and professionalism. ...Just got a useless, condescending reply from "owner". Of course there's nothing you can do for me. You already proved you disrespect grieving pet owners as well as my departed dog, Atticus.

Google Google

a year ago

The workers always say "Sorry for your loss". Quick cremation turnaround, usually always within a week. $100 for most cremations and you get a nice box with the ashes in it. We have had a few pets cremated here.

Danielle [Dani] Stelly

8 years ago

During one of the most difficult times for me, my Pet E.R. Clinic in junction with Gateway provided nothing but kindness, support, and gentleness to me, my mother add my precious little-big girl Ebony. She was returned to us in a beautiful redwood box with a plaque carved with her name. My clinic didn't mention the paw print was included so I was tearfully surprised. Has I know I would have ordered two...! I'd buy one right away if there's a way to make a replica. Anyway, from everyone's kind words to the delicate rose petels places in her box, assures me she was treated and handled with the upmost care and pet love. Again, my mother and I graciously thank you!Danielle & Denise Stelly would recommend Gateway to all of our family and friends! Your team is amazing!

Ariel

4 years ago

Took my cat here who sadly passed away recently...and when I first arrived the girl who helped me was very rude and rushed me. I don't like to give bad reviews but after picking up the ashes of my cat today the same girl, her name is EMILY was super unprofessional as she was on her phone while she was handing me the things of my lovely pet and showed no sympathy. You guys need to do better, I gave her the benefit of the doubt but this is uacceptable. This girl shows no sympathy for the people who's lovely pets passed, and really rude.

chris walsh

2 years ago

I took my 2 dogs in on June 2nd. Its now June 24th. I called after a week and they said I should expect a call within a couple of days. 2 weeks im still waiting. I didnt know how long cremation usually take so I Google it and it says usually within a week. why have I been waiting 3? im very disappointed.

Krista Lamolli

3 years ago

My cat passed away July 4. Took him to animal medical center in Hisperia they had me pay $200 for his cremation. Was told that I can come pick him up two weeks later upon going to pick up my cat I look in the bag and it’s somebody’s dog named Jupiter. The animal clinic has no idea where my cat is and I still have not gotten a call back from Gateway cremation

Cristi Walker

2 years ago

I had my steer cremated and they did a wonderful job. It took 16 total days from drop off to return. They were warm and compassionate and everything was beautiful.

Faith Hurst-Bilinski

4 years ago

We lost our 15 year old Lucy a few weeks ago. When we got her remains in the beautiful box with her name on it, her paw print, and the lovely poem, we were incredibly touched. They did a beautiful job for our girl.

Connie Durham

9 years ago

My daughter's pet was cremated. Her dog had a large paw. Clay paw print had holes through where the dogs nails should have been. When I called Gateway I was told that's the way they do it. When I told her that you should use a bigger Clay she said they would have to charge more. Give the option! Girl was very cold/rude!

Lucy's Vandalé Lucy Guerra (Lucy's Vandale ́)

7 years ago

I am forever grateful for Gateway and their help with my 4 Furangle. I was moving and could not bare the thought of leaving my beloved pets behind. They were buried in a special place in my yard by 2 lovely trees. My Rottie boy was a whopping 149lbs and buried in a special coffin some friends made. With him were the cremated remains if my precious Coco and Cuica. I was frantic but Gateway assured me they could help and would cremate my big boy and replace the boxes of my 2 beautiful girls. Then during this difficult time, I lost my tiny 3 1/2 lbs boy Timon. I was heartbroken. The staff at Gateway were beyond sensative to my needs and to the memory of my precious pets. THANK YOU FOR EASING MY HEART DURING SUCH A DIFFICULT TIME. <3

David Park

7 years ago

The people here at Gateway are very caring and nice. I buried 3 pets in the cemetery and 4 pets cremated. Needless to say, I love pets and will continue to have them around. If any pets pass away, I would put my pet in the care with Gateway.

Christopher Guillen

7 years ago

Just brought my little baby, Felix here. They were really nice and straight forward. Met a couple there, who were picking up their baby, and they have been there like seven times, 7! Times!!! They said this place is awesome 👏 and I believed them.

Joyce McIntire

2 years ago

My hose was cremated on 7/25/222, after 3 weeks, I called to see what the staus was, and why it was taking so long. I was told ,"oh he had been done for several days". Why wasn't I called, busy was the answer, not exectable. I picked the very heavy box up at Gateway, at no time was I informed this box would be screwed closed with no lid to open to get ashes out. Very upset.This needs to change.

Jennifer Non

4 years ago

We went to pick up Taz today. While it was a very hard decision to make to put him down he lived a good life. We miss him everyday. Now we have a nice paw print and Taz is with us. Come to find out they had two dogs named Taz . They took good care of him. Thank you 🐾 🐾.

Yvonne Villareal

4 years ago

I picked up my cats ashes today. The paw print I was given was not a cat print. It was definitely a dog print. The box that held the ashes was bigger than my other ones I have of cats that were larger than this cat. I'm beginning to questioni how reputable this company is. I will never use them again and I will tell all my friends about this experience. I'm doubtful this is even my cat.

Evelyn Hauke

5 years ago

They are wonderful, in a matter of three months I've had to put to rest. My Ricky and Lucy were both very old, for being large dogs. 13 and 14yrs. The Urn they put our babies in is nice than the one my Mother is in.

Maria Lopez

7 years ago

I have buried three of my babies there since 1988. It is the only pet cemetery in southern California that cannot be torn down and turned into something else. When your pets are part of your life and give unconditional love to you, this is the place that will give you peace of mind that you laid them to rest in a safe place. They deserve this. The prices are very reasonable. There are no perpetual care monthly fees.And now, I understand cremated owners can be buried with their pets if they leave notarized instructions.

Eileen

4 years ago

My pup Ersty passed away almost two weeks ago and I can’t explain how comforting it was to find out that Gateway Pet Cemetery & Crematory were the ones taking care of my pup. I wasn’t expecting the paw print or the beautiful urn they put him in. It was emotional, but was for the first time since I lost him, happy tears. Thank you GPCC. With love from Eileen and Ersty.

Lamm Miller

14 years ago

I lost my baby Sheena very quickly and I can not thank gateway enough!!!!! They did such a beautiful job on her urn and paw print and there small details are AMAZING! I was surprised to find rose pedals on top of her ashes when I opened her urn box to place her dog tags in there with her, Those little details show that they really care over at gateway and its not just there job! THANK YOU AGAIN GATEWAY

TrappedinFlesh Jesse Velasquez

8 years ago

On October 20, 2016 a dear friend passed on. I took him to his vet which works with Gateway. Today something compelled me to unlock the wooden box that holds his ashes. Under the lid on top of the bag holding the ashes are three different colored flower petals, still fresh. Nice to know my friend Radio received love.To the person that placed those petals over his ashes - thank you.

Araceli Avalos

5 years ago

On Friday, August 2nd... my Aunts little Max crossed the Rainbow Bridge. She asked me to handle his cremation since she was too heartbroken to take on the task at the time since his death was completely unexpected. We left the Upland Emergency Animal Hospital around 8-830am and I called Gateway around the time they opened. I spoke to a lovely woman who was helpful and patient with me. I ordered the urn box and two key chains. Paid the $240 and it was done. My aunt called me and asked if I could get her the heart necklace instead. I called Gateway and a different woman (very nice) updated everything for me and I was going to be reimbursed $30. Then my aunt asked if they'd be willing to save a piece of his hair and of course... I called and the woman I spoke to explained it would be an additional $5. Not a problem since my reimbursement was going to be issued with a check, I asked her to remove the $5 from there. Then on Monday, August 12th my aunt asked me for their number so she can call and check on his status. 5 minutes later she calls me in a panic claiming the woman who answered said they had NO RECORD OF HIM. That the woman said we must've not paid because he wasn't in the system. I then put my aunt on three way and called Gateway myself. The woman who answered asked for my pets name and once I did she IMMEDIATELY said, some lady just called and I already told her we don't have him here! I said, well you better because I'm the one who called and placed this order. Understand that this woman was RUDE and lacked the customer service skills needed to work with people who are GRIEVING over their pets and to simply just say, "we have no record of him" without even LOOKING/CHECKING further blows my damn mind! Anyway, she proceeded to ask more questions and placed us on hold. She came back and said... you ordered a heart necklace? I said yes. She said that's the reason it's taking so long and it should be ready in the next few days. I said okay, if for ANY reason I need to call, how can we avoid this happening again? She tells me, "You won't need to call back, the vet hospital will call you when it's ready to be picked up" I said, you are not hearing me.... IF for ANY reason I need to call again how can we avoid this happening again because you initially advised my aunt that her Max was NOT there before even looking. What information do you need to expedite this process? She said.... "He wasn't in the system but I'll put him in there now but again, you won't need to call again because they'll call you" Wow. Just, WOW! And she didn't apologize for her mistake or for her attitude. And here we are... a week later from that horrible experience and somehow they misspelled the name on our paperwork and the vets office advised us that once Gateway fixes it then he'll be ready for pick up. Horrible.

Audrey Young

10 years ago

Our beloved Papillon suddenly passed away last Sunday. The vet kept her until Monday when Gateway would be open. We picked up our baby and drove down to Gateway to pick out an urn as we wanted her cremated. Well, you must stay out in the driveway, they only have one urn to select from and the gal took her and said we would receive a call when she was ready to be picked up.In the meantime I ordered an urn online to have her remains kept in. We also had a Rottweiler pass a few years ago and Gateway did that cremation and put her in a wooden box, which I hated, so I also ordered another urn for her remains to be transferred in, but expected her box returned.I received the call this past Monday that our Papillon was ready to be picked up.I went down there and had all of the transfers made etc. When we had brought the Pap there she was wrapped in a blanket and we plainly told them to save the blanket as we wanted it returned to us. They even wrote those instructions on their invoice.Well, I never was given the blanket back, and the box they sent me after I called to tell them they did not return the original box that was brought with our Rotty's remains in. How could they lose a box within 5 minutes of me bringing it there?I would NEVER recommend this place of horrors to anyone that has lost their precious pet. I am so upset that I cannot put my grief into words.

Cheryl Henderson

5 years ago

Gateway Cemetary is awesome. Very compassionate staff. They put my Howie in a cedar box with his name engraved on top, made a footprint in plaster with his name and gave a birth certificate along with a beautiful poem. Thank you Gateway for the memories I will have.

Rum And Diabetes

a year ago

My daughters dog died and the Emergency Clínica in Grand Terrace arranged the cremation. It was very easy. The were very kind at pick u.

Jon “Ponytail Jon” Deffenbaugh

3 years ago

I want to thank the people at Gateway for their excellent care of my best friend when her life was over. She was able to go with her dignity intact, and they returned her remains within a week.

Ann Bee

2 years ago

Dishonest companies are irritating I’ve been stressing about my dog and they claim over they spoke to me directly and refused to admit their wrongs companies like that can never be trusted I’m going to get my dog never come here again. This is a loved one who has been waiting and just lied over and over when addressed about not being contacted to pick up their loved one cremations

HDR Noyb

4 years ago

If I could give ten stars I would . Cried all over again today when my husband brought home my dog Dukes ashes . This place goes above & beyond what I would have expected for how little it cost , and I’m so grateful . Thank you so much . His sudden death has been so hard , and you guys did a beautiful & fast job getting us his ashes & his paw print . Thank you again 🙏🏻.

Vic 805

6 years ago

Cannot express how thankful we are to Gateway pet cemetery for taking care of our Dodger dog!!!! Even through this hard time they put us at ease about the whole process!! We will always be so thankful! 💙 RIP Dodger Dog

Victor Godoy

6 years ago

Having to put down our family dog was the hardest thing we have had to to but we were just blown away with the cremation service!They really helped us through this hard time and gave us beautiful momentos to remember our dog, thank you to all who helped and god bless.

Citlali Altamirano

a month ago

The hardest goodbye but with the kindest ppl

Sunny Rieker-Pierce

7 years ago

I cannot believe the "package" we received back from Gateway Pet Cemetary, especially "our dog's" message. It was so muh more than we have ever received in our many years as pet parents and it has made letting go a little easier. Thank you

Ellie Duncan

8 years ago

I loved everything about this place I have had 3 babies cremated here and was very satisfied with their professional and compassionate treatment. I have reccomended to some friends. Thank you, Gateway for your kindness and a job well done.

Pazita Mendoza

2 years ago

They did an amazing job for our baby boy Dobbie from his urn necklaces to everything such amazing services really touched our hearts with how beautifully everything came out , losing a family pet is like loosing a part of you thank you for being so caring an for doing what you do you can tell they love what they do An they care about they’re costumers an they’re fur babies it’s been a difficult process for us but thank you for making it easier

Johnny Angel Los Angeles

3 years ago

All I got to say is they took good care of me and my little doggie scruffy and I got him cremated and they put him in a little coffee with my last name too, It really touched my Heart. Thank You Gateway 4 years ago

Em Austin

2 years ago

The overall service was very good with only 1 problem. I received my horses ashes in a week, tho the hospital told me it would take a month. There was also a hoofprint in plaster that came with the ashes which was a surprise and very greatly appreciated.However, a name was spelled incorrectly on the certificate and I left a message requesting a corrected one. I have heard nothing back so guess they do not think this is a problem.

I E-Lemus

6 years ago

They have cared for three of my pets' remains and have done so with dignity and compassion. They have unbelievable prices and offer a variety of options to choose from. Even the most basic cremation package is beautiful and has personal touches. If I could, I would give Gateway six stars!

Mary Patrick

6 years ago

They understand the love we have for our 4 legged kids. I knew I was getting a nice box with our loved Tara in it. But was not expecting t h.g.h e paw print and certificate.It made me cry and miss her all over again. Thank you for the great paw print and certificate.

Tansu Philip

4 years ago

Gateway went above and beyond for us during a sad time. We miss our George but feel he was in good hands here. Sweet staff. Lovely to get his ashes back in a nice box and a sweet sweet pawprint.

Brandy Jackson

5 years ago

My beautiful boy passed away a week ago. This is the company our vet uses for their cremations. The paw print made me shed tears, I’ve always wanted one of his paw but he passed before I could get one. The urn they chose for him was absolutely beautiful. Thank you guys so much, this brings peace to me.

Lalaine Nash

2 years ago

Our sweet Keiko passed away on 18 May 2022 on my husband's arm just as we were about to put her down. We brought Keiko then to Gateway cemetery for cremation, heartbroken.We can't thank Gateway cemetery enough for caring for our Keiko with so much compassion and empathy. The place was in a remote area surrounded by beautiful golden wild sunflowers in springtime. The young lady staff who helped us was amazing and attentive. The price was reasonable with complete accessories like Keiko's personalized paw print decor, certificate, and cedar box ash holder with Keiko's name engraved on a golden plate.Keiko's oncologist was from Ontario, California. We are from LA, but we planned to bring her to San Bernardino Humane Society for euthanasia, and we stumbled upon Gateway cemetery via an online search review. Gateway's compassionate customer service made our day less dismal. They made our experience less traumatic. After four days, my husband picked up Keiko's ashes, giving us peace of mind. The poem included in the package is very touching. It made us cry for the last time. Thank you so much, Gateway cemetery.

chris cord

4 years ago

We had a horrific experience with the animal hospital in regards to our sweet boys remains. After a harrowing 20 days, Gateway came in and made a devastating experience and situation better.Thank you Gateway for helping to make our dark days a little brighter. We appreciate you more than you could ever know❤️The family of DJ Seligson~

Rose Fernandez

5 years ago

The lost of my beloved Butchy was devastating, I didn't know what to do I knew for sure he wasn't going to the pound. Thank God I found Gateway! what a blessing and to all of the staff, I never met them, just how my Butchy remains came back to me is speechless and loving.The beautiful Urn of cedar with his name engrave on top, with a lock and 2 keys, his paw print made me cry I didn't know I had any more tears left, the certificate and the poems brought so many previous memories of our times together, these will I always treasure. I appreciate you picking up my baby and bring him back to the Vet. Knowing I will never see him, kiss him or hold him ever again .. I know he will always be by my sideGod Bless all of you!.

Michelle Ellison

4 years ago

Thank you soooo much Gateway Pet Cemetary.I called gateway on the morning my dog died for pick up and cremation. They were here within 2 hours. Within a week I was called for pick up of Bruno’s ashes. Omg such a beautiful wooden box with Bruno on a brass plaque. A lovely poem and his paw print in clay. I was moved to tears and so grateful of what a beautiful memorial to my German Shepherd!!!

Hannah Bair

4 years ago

Gateway really went above and beyond anything I could have imagined for my pup. Everything from the paw print to the rose petals topping his cremains was so lovely. It’s never easy to lose a pet but Gateway really made it easy for them to stick with you forever

Daniel Smith

7 months ago

They where amazing. They made one of the hardest days a lil easier. Thanks Gateway

Eddie_reaben _21

2 years ago

Been coming for long time but I think their closed on memorial day it said open on Google map and when u get their the bell is out of service you call the number and it's really quiet voicemail can u make it Alittle louder and post if your closed on which holiday on ur sign at the dropoff plz and thank you love the service otherwise 👍

spmcclung

8 years ago

Although the box my pet came in was nice, they chose to keep my pet's ashes in a poorly sealed zip-loc bag. When we removed the bag some of my pet fell out onto the counter.

Michelle Tildy

7 years ago

Gosh the people that work here are just so Caring and nice. The price is affordable to help owners put their animals to rest.Thank you Gateway for taking care of my Roxy.

Kandi

3 years ago

We've had several beloved pets cremated here over the years and they have always treated us and sweet babies very well. Thank you for your care.

Jorge Lopez

2 years ago

sadly i had to use this service a few times, but I'm glad to deal with them, they are professional and treat you with compassion when you already dealing with grief. Also very affordable.

Dan Golden

5 years ago

Absolutely wonderful,i cannot speak any better of the services provided by the staff at gateway,if you have a pet that you love as dearly as we loved our little "badgirl' I highly recommend gateway,I'm so impressed with the service they provided ,making the whole sad event such a much better situation,our beloved pet is now home after being treated with such dignity,i will always be grateful to the kind folks at gateway for their professional treatment with such heartfelt concern of our pet,thanking them just doesn't seem to be satisfactory but to them all thank you so very much,you made my life much better by providing such a grea

Christian Mascaritas Mom *

2 years ago

I thank God for this establishment and all they do. Very affordable rates. Thank you 🙏🏻 you where all so caring during the hard time my family went thru of loosing our beloved Pepito.

Ladonna Settlemyre

5 years ago

If you want a place for your beloved pet to go with dignity when they pass on i highly reccomend gateway pet cemetary and crematory.our cat was cremated and put in a cedar box with her name on it and they gave us her paw print a death certificate and a heartfelt poem to take home.we were treated so warm.they lock the cemetary and crematory up so you know your pet is safe.i feel they were reasonable on the price we paid and our beloved pet was sent to heaven with care and dignity.

Steven Gomez

7 years ago

Wonderful staff took care of my pet. Thank you Gateway . If your looking for final resting place or cremation this is a great option.

chris walsh

2 years ago

I took my 2 dogs in on June 2nd. Its now June 24th. I called after a week and they said I should expect a call within a couple of days. 2 weeks im still waiting. I didnt know how long cremation usually take so I Google it and it says usually within a week. why have I been waiting 3? im very disappointed.

Krista Lamolli

3 years ago

My cat passed away July 4. Took him to animal medical center in Hisperia they had me pay $200 for his cremation. Was told that I can come pick him up two weeks later upon going to pick up my cat I look in the bag and it’s somebody’s dog named Jupiter. The animal clinic has no idea where my cat is and I still have not gotten a call back from Gateway cremation

Cristi Walker

2 years ago

I had my steer cremated and they did a wonderful job. It took 16 total days from drop off to return. They were warm and compassionate and everything was beautiful.

Faith Hurst-Bilinski

4 years ago

We lost our 15 year old Lucy a few weeks ago. When we got her remains in the beautiful box with her name on it, her paw print, and the lovely poem, we were incredibly touched. They did a beautiful job for our girl.

Connie Durham

9 years ago

My daughter's pet was cremated. Her dog had a large paw. Clay paw print had holes through where the dogs nails should have been. When I called Gateway I was told that's the way they do it. When I told her that you should use a bigger Clay she said they would have to charge more. Give the option! Girl was very cold/rude!

Lucy's Vandalé Lucy Guerra (Lucy's Vandale ́)

7 years ago

I am forever grateful for Gateway and their help with my 4 Furangle. I was moving and could not bare the thought of leaving my beloved pets behind. They were buried in a special place in my yard by 2 lovely trees. My Rottie boy was a whopping 149lbs and buried in a special coffin some friends made. With him were the cremated remains if my precious Coco and Cuica. I was frantic but Gateway assured me they could help and would cremate my big boy and replace the boxes of my 2 beautiful girls. Then during this difficult time, I lost my tiny 3 1/2 lbs boy Timon. I was heartbroken. The staff at Gateway were beyond sensative to my needs and to the memory of my precious pets. THANK YOU FOR EASING MY HEART DURING SUCH A DIFFICULT TIME. <3

David Park

7 years ago

The people here at Gateway are very caring and nice. I buried 3 pets in the cemetery and 4 pets cremated. Needless to say, I love pets and will continue to have them around. If any pets pass away, I would put my pet in the care with Gateway.

Christopher Guillen

7 years ago

Just brought my little baby, Felix here. They were really nice and straight forward. Met a couple there, who were picking up their baby, and they have been there like seven times, 7! Times!!! They said this place is awesome 👏 and I believed them.

Joyce McIntire

2 years ago

My hose was cremated on 7/25/222, after 3 weeks, I called to see what the staus was, and why it was taking so long. I was told ,"oh he had been done for several days". Why wasn't I called, busy was the answer, not exectable. I picked the very heavy box up at Gateway, at no time was I informed this box would be screwed closed with no lid to open to get ashes out. Very upset.This needs to change.

Jennifer Non

4 years ago

We went to pick up Taz today. While it was a very hard decision to make to put him down he lived a good life. We miss him everyday. Now we have a nice paw print and Taz is with us. Come to find out they had two dogs named Taz . They took good care of him. Thank you 🐾 🐾.

Mike Lowry

7 years ago

These guys are really top notch. They take the time and expend the effort to deliver a service that reflects care and attention. A difficult job done very well. Highly recommended.

Richard SantaCruz

4 years ago

You guys did an amazing job for my baby girl "Sky" She was our little girl she came to us as a stray we started to spoil her so much and bam the unthinkable happens now she'll never leave my side. Thank you for everything you guys are awesome!

Ila Wedeman

5 years ago

I've used them twice in five years. You can now actually go in to a building to SEE the urns boxes decanters ect. Services fully explained..

Susan Estrada

4 years ago

Thought out the years my family have had our cats and dogs cremated here they're very kind they're very nice and very professional and our understanding and they're very well priced I've been coming back for years as I'm going as we speak now to pick up my last pet Lisa my dog that's been with me 12 and 1/2 years

Cindy Wells

6 years ago

They have been so professional and friendly as I lost 2 of my cats within 2 months. I highly recommend them highly especially the foot print

Lynne Deaton

5 years ago

I have seven animals at Gateway pet cemetery they're very professional they do an excellent job and being very concerned how your pet is and what they can do to make it easier on you

Joe Spina

5 years ago

We have had many of our beloved pets taken care of here. Staff and pricing are great.

Diana Morrits

5 years ago

Thank you for your services. We will cherish our Rosco's paw print forever.Thank you also for the kind note ♡

Valerie Garcia

7 years ago

This place I would never go back too they made my first experience of taking my dog that I had for 17 years a terrible most horrible experience I ever had saying my dog would be delivered at a certain time and they kept giving me the run around and they are very unprofessional and have horrible attitude every time I called I don’t recommend this place to anyone and going to report them to the better business bureau

Crystal Dominguez

5 years ago

First of all when I called the customer service representative that answered was not friendly and didn't make this any easier. I was paying for a creation and they couldn't even put that correct name on the ashes.

Jon “Ponytail Jon” Deffenbaugh

3 years ago

I want to thank the people at Gateway for their excellent care of my best friend when her life was over. She was able to go with her dignity intact, and they returned her remains within a week.

Ann Bee

2 years ago

Dishonest companies are irritating I’ve been stressing about my dog and they claim over they spoke to me directly and refused to admit their wrongs companies like that can never be trusted I’m going to get my dog never come here again. This is a loved one who has been waiting and just lied over and over when addressed about not being contacted to pick up their loved one cremations

HDR Noyb

4 years ago

If I could give ten stars I would . Cried all over again today when my husband brought home my dog Dukes ashes . This place goes above & beyond what I would have expected for how little it cost , and I’m so grateful . Thank you so much . His sudden death has been so hard , and you guys did a beautiful & fast job getting us his ashes & his paw print . Thank you again 🙏🏻.

Vic 805

6 years ago

Cannot express how thankful we are to Gateway pet cemetery for taking care of our Dodger dog!!!! Even through this hard time they put us at ease about the whole process!! We will always be so thankful! 💙 RIP Dodger Dog

Victor Godoy

6 years ago

Having to put down our family dog was the hardest thing we have had to to but we were just blown away with the cremation service!They really helped us through this hard time and gave us beautiful momentos to remember our dog, thank you to all who helped and god bless.

Citlali Altamirano

a month ago

The hardest goodbye but with the kindest ppl

Sunny Rieker-Pierce

7 years ago

I cannot believe the "package" we received back from Gateway Pet Cemetary, especially "our dog's" message. It was so muh more than we have ever received in our many years as pet parents and it has made letting go a little easier. Thank you

Ellie Duncan

8 years ago

I loved everything about this place I have had 3 babies cremated here and was very satisfied with their professional and compassionate treatment. I have reccomended to some friends. Thank you, Gateway for your kindness and a job well done.

Pazita Mendoza

2 years ago

They did an amazing job for our baby boy Dobbie from his urn necklaces to everything such amazing services really touched our hearts with how beautifully everything came out , losing a family pet is like loosing a part of you thank you for being so caring an for doing what you do you can tell they love what they do An they care about they’re costumers an they’re fur babies it’s been a difficult process for us but thank you for making it easier

Johnny Angel Los Angeles

3 years ago

All I got to say is they took good care of me and my little doggie scruffy and I got him cremated and they put him in a little coffee with my last name too, It really touched my Heart. Thank You Gateway 4 years ago

Michelle Kirby

2 years ago

This place is amazing the staff and everyone else is very kind and friendly ...the view of this place is beautiful.... l remmcomed this place to everyone.... thank you for being soo kind and thoughtful and nice, god bless you 🥰😇❤💜💙💚💛🧡

Evelyn Badalian

9 years ago

It's been 3 weeks and they still haven't picked up the remains from the clinic. My mom is beside herself. Looking for another mortuary.

Jannette Buerba

10 years ago

They do such a tasteful job, I would recommend them to anyone. Thank you for such a lovely presentation.

John Burns

4 years ago

i was amazed at what a great job they did, they went beyond what i expected. the paw print was a topper

alfonso vijil

6 years ago

Excellent cremation service. Beautiful box and paw print. Thanks so much.

Nick Zamudio

4 years ago

Thank you for everything Robin was returned home today we loved everything in the bag my son mark nick the whole family are very saddened.

Pat Mahoney

8 years ago

I've had to use their services several times. And they've always been top notch

Leslie Calzada

3 years ago

so far things are pretty good. I'll contact after 8am

Ted Skipper

9 months ago

Very caring & respectful of your privacy.

yolanda bringas

4 years ago

Hello.. my name is Ebonee I’m 10 years old Schnauzer and I love my family but unfortunately, I left to soon but I was home laying on my momma’s bed with her on my corner side. She comfort me as much as she can and I heard saying a deep prayer to god if it was my time to lift me up and he did ♥️🙏🏼I will always be with my family and time to time I will visit I love them very much.My name is Yolanda I am the owner of my sassy Ebonee♥️ I truly love Gateway they are so thoughtful and caring from my first experience with Hulk 5 year’s ago. And now our beloved Ebonee♥️I follow Gateway in Facebook and they always respond back promptly on messenger. You think people that work in this field are cold NOPE! I would love to give recognition to the amazing Danielle, kristi and Emilia 🙏🏼♥️🐾Thank you all♥️Thank you Justin who originally helped me with Hulk ♥️ I’m so grateful to all the employees there and knowing that my Ebonee is in good hands she was there when I needed her going through my cancer 10 year’s ago and I was there for Ebonee journey last year with her cancer. I’m not sure that’s how she passed away but she was home with us and had a nice weekend until Sunday night 8/2/2020 anyways. I’m blessed she was home 🏡♥️🙏🏼🐾God bless you all 🙏🏼♥️🐾 Ebonee passed away on 8/3/2020 and I brought her to Gateway Cemetery 🙏🏼♥️🐾 Everyone is awesome

Daniel Smith

7 months ago

They where amazing. They made one of the hardest days a lil easier. Thanks Gateway

Eddie_reaben _21

2 years ago

Been coming for long time but I think their closed on memorial day it said open on Google map and when u get their the bell is out of service you call the number and it's really quiet voicemail can u make it Alittle louder and post if your closed on which holiday on ur sign at the dropoff plz and thank you love the service otherwise 👍

spmcclung

8 years ago

Although the box my pet came in was nice, they chose to keep my pet's ashes in a poorly sealed zip-loc bag. When we removed the bag some of my pet fell out onto the counter.

Michelle Tildy

7 years ago

Gosh the people that work here are just so Caring and nice. The price is affordable to help owners put their animals to rest.Thank you Gateway for taking care of my Roxy.

Kandi

3 years ago

We've had several beloved pets cremated here over the years and they have always treated us and sweet babies very well. Thank you for your care.

Jorge Lopez

2 years ago

sadly i had to use this service a few times, but I'm glad to deal with them, they are professional and treat you with compassion when you already dealing with grief. Also very affordable.

Dan Golden

5 years ago

Absolutely wonderful,i cannot speak any better of the services provided by the staff at gateway,if you have a pet that you love as dearly as we loved our little "badgirl' I highly recommend gateway,I'm so impressed with the service they provided ,making the whole sad event such a much better situation,our beloved pet is now home after being treated with such dignity,i will always be grateful to the kind folks at gateway for their professional treatment with such heartfelt concern of our pet,thanking them just doesn't seem to be satisfactory but to them all thank you so very much,you made my life much better by providing such a grea

Christian Mascaritas Mom *

2 years ago

I thank God for this establishment and all they do. Very affordable rates. Thank you 🙏🏻 you where all so caring during the hard time my family went thru of loosing our beloved Pepito.

Ladonna Settlemyre

5 years ago

If you want a place for your beloved pet to go with dignity when they pass on i highly reccomend gateway pet cemetary and crematory.our cat was cremated and put in a cedar box with her name on it and they gave us her paw print a death certificate and a heartfelt poem to take home.we were treated so warm.they lock the cemetary and crematory up so you know your pet is safe.i feel they were reasonable on the price we paid and our beloved pet was sent to heaven with care and dignity.

Steven Gomez

7 years ago

Wonderful staff took care of my pet. Thank you Gateway . If your looking for final resting place or cremation this is a great option.

Joseph Boobar

4 years ago

They go above and beyond to ease the pain of your lost pet

Melissa Boggs

2 years ago

Always so compassionate and professional.

Henry g

6 years ago

Can't thank gateway enough was difficult for the family thank you

ronaldo77782

11 months ago

Really nice place

Michael Mcneil

6 years ago

Very nice and compassionate people.

Nora Maestas

6 years ago

Thank you Rocky Maestas is home with us thanks to you all

Toni Coffman

2 days agoNew

Great place to memorialize your pet, they are reasonably priced and very respectful.

Enrique valdes castillo

5 years ago

The staff is always very friendly, we went here twice three years apart and the treatment was always professional and warm,In three hours they gave us the ashes of our pets

Claudia Ramirez

a year ago

Excellent service, affordable prices.

Javi Vela

a month ago

Mike Lowry

7 years ago

These guys are really top notch. They take the time and expend the effort to deliver a service that reflects care and attention. A difficult job done very well. Highly recommended.

Richard SantaCruz

4 years ago

You guys did an amazing job for my baby girl "Sky" She was our little girl she came to us as a stray we started to spoil her so much and bam the unthinkable happens now she'll never leave my side. Thank you for everything you guys are awesome!

Ila Wedeman

5 years ago

I've used them twice in five years. You can now actually go in to a building to SEE the urns boxes decanters ect. Services fully explained..

Susan Estrada

4 years ago

Thought out the years my family have had our cats and dogs cremated here they're very kind they're very nice and very professional and our understanding and they're very well priced I've been coming back for years as I'm going as we speak now to pick up my last pet Lisa my dog that's been with me 12 and 1/2 years

Cindy Wells

6 years ago

They have been so professional and friendly as I lost 2 of my cats within 2 months. I highly recommend them highly especially the foot print

Lynne Deaton

5 years ago

I have seven animals at Gateway pet cemetery they're very professional they do an excellent job and being very concerned how your pet is and what they can do to make it easier on you

Joe Spina

5 years ago

We have had many of our beloved pets taken care of here. Staff and pricing are great.

Diana Morrits

5 years ago

Thank you for your services. We will cherish our Rosco's paw print forever.Thank you also for the kind note ♡

Valerie Garcia

7 years ago

This place I would never go back too they made my first experience of taking my dog that I had for 17 years a terrible most horrible experience I ever had saying my dog would be delivered at a certain time and they kept giving me the run around and they are very unprofessional and have horrible attitude every time I called I don’t recommend this place to anyone and going to report them to the better business bureau

Crystal Dominguez

5 years ago

First of all when I called the customer service representative that answered was not friendly and didn't make this any easier. I was paying for a creation and they couldn't even put that correct name on the ashes.

Jason Apfel

4 months ago

Cynthia Martinez

7 months ago

Alvina Castaneda

9 months ago

tim smith

10 months ago

Roland Colmenero

11 months ago

Ana Juarez

11 months ago

Patricia Escobedo

a year ago

Briana Rodriguez

a year ago

Star Love Sky

a year ago

Dolores Coronado

a year ago

Michelle Kirby

2 years ago

This place is amazing the staff and everyone else is very kind and friendly ...the view of this place is beautiful.... l remmcomed this place to everyone.... thank you for being soo kind and thoughtful and nice, god bless you 🥰😇❤💜💙💚💛🧡

Evelyn Badalian

9 years ago

It's been 3 weeks and they still haven't picked up the remains from the clinic. My mom is beside herself. Looking for another mortuary.

Jannette Buerba

10 years ago

They do such a tasteful job, I would recommend them to anyone. Thank you for such a lovely presentation.

John Burns

4 years ago

i was amazed at what a great job they did, they went beyond what i expected. the paw print was a topper

alfonso vijil

6 years ago

Excellent cremation service. Beautiful box and paw print. Thanks so much.

Nick Zamudio

4 years ago

Thank you for everything Robin was returned home today we loved everything in the bag my son mark nick the whole family are very saddened.

Pat Mahoney

8 years ago

I've had to use their services several times. And they've always been top notch

Leslie Calzada

3 years ago

so far things are pretty good. I'll contact after 8am

Ted Skipper

9 months ago

Very caring & respectful of your privacy.

yolanda bringas

4 years ago

Hello.. my name is Ebonee I’m 10 years old Schnauzer and I love my family but unfortunately, I left to soon but I was home laying on my momma’s bed with her on my corner side. She comfort me as much as she can and I heard saying a deep prayer to god if it was my time to lift me up and he did ♥️🙏🏼I will always be with my family and time to time I will visit I love them very much.My name is Yolanda I am the owner of my sassy Ebonee♥️ I truly love Gateway they are so thoughtful and caring from my first experience with Hulk 5 year’s ago. And now our beloved Ebonee♥️I follow Gateway in Facebook and they always respond back promptly on messenger. You think people that work in this field are cold NOPE! I would love to give recognition to the amazing Danielle, kristi and Emilia 🙏🏼♥️🐾Thank you all♥️Thank you Justin who originally helped me with Hulk ♥️ I’m so grateful to all the employees there and knowing that my Ebonee is in good hands she was there when I needed her going through my cancer 10 year’s ago and I was there for Ebonee journey last year with her cancer. I’m not sure that’s how she passed away but she was home with us and had a nice weekend until Sunday night 8/2/2020 anyways. I’m blessed she was home 🏡♥️🙏🏼🐾God bless you all 🙏🏼♥️🐾 Ebonee passed away on 8/3/2020 and I brought her to Gateway Cemetery 🙏🏼♥️🐾 Everyone is awesome

rauly northrop

2 years ago

Brian Maurer

2 years ago

Anne

3 years ago

Antoinette Morales

4 years ago

Lori Cull

4 years ago

marco lizarraga

5 years ago

Toni Salvato

5 years ago

Monica Serrano

5 years ago

alex borunda

5 years ago

bobbyhatler elliott

5 years ago

Joseph Boobar

4 years ago

They go above and beyond to ease the pain of your lost pet

Melissa Boggs

2 years ago

Always so compassionate and professional.

Henry g

6 years ago

Can't thank gateway enough was difficult for the family thank you

ronaldo77782

11 months ago

Really nice place

Michael Mcneil

6 years ago

Very nice and compassionate people.

Nora Maestas

6 years ago

Thank you Rocky Maestas is home with us thanks to you all

Toni Coffman

2 days agoNew

Great place to memorialize your pet, they are reasonably priced and very respectful.

Enrique valdes castillo

5 years ago

The staff is always very friendly, we went here twice three years apart and the treatment was always professional and warm,In three hours they gave us the ashes of our pets

Claudia Ramirez

a year ago

Excellent service, affordable prices.

Javi Vela

a month ago

Gateway Pet Cemetery & Crematory

Pet Cremation in San Bernardino, California

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