Customer Reviews Summary
G.V.G. Memorials is highly praised for its compassionate and professional service, particularly from Jerry, who is noted for his personal touch and dedication to clients. Many reviews highlight the smooth process of ordering headstones, the ability to customize designs, and the supportive communication throughout. However, there are concerns regarding inconsistent communication, particularly in one negative review where a client felt ignored after initial contact.
Frank Gauna
Working with Jerry at G.V.G. Memorials has been a memorable experience. Because of the profession he and his staff are in, the pressure is very high for them to deliver on quality and service. Jerry was caring, personable, professional and encouraging throughout the entire process. Despite his youth, he is a seasoned veteran, having been born into this profession and was getting his hands dirty with practical experience from a very early age. It is human nature for business people in many professions to be more concerned about their customers before a transaction is completed than afterwards. Not so with Jerry. He allowed me to witness the installation of the Headstone and even suggested I help fill in some of the soil. After he finished we shook hands and he departed. Four days later, I went back to mom’s grave to change the water in the flower vase only to discover that the sprinkler system had splashed soil all over the Headstone. I sent Jerry a picture and he responded quickly with a text, and then, he called me. I was not expecting a call too. His level of concern for me, his client, remained undiminished. That’s the kind of care you want and that’s the kind of care you will get from G.V.G. Memorials!
Gracie Segovia
Ordering My Brother's headstone wasn't an easy thing to deal with. However, Jerry made it so smooth and easy for us. He and the staff are very professional yet it seems as if they are family. They made us feel so comfortable. Jerry kept in contact with me throughout the whole process. Pricing and Staff are amazing! Not to mention we received my Brothers beautiful headstone in less than 2 mos. Thank you Jerry and G.V.G. staff for your amazing Customer Service!!!
Natalie Lopez
GVG Memorials was incredibly wonderful in allowing our family to customize our father’s headstone. It was our last favor to him and with GVG Memorials we were able to honor him without minimizing the details. Every idea we drew up was met with encouragement and enthusiasm. I believe we had four total ideas for our father’s headstone and each one was professionally conveyed to us in order to come to our final decision. I couldn’t have done it without Jerry. He was wonderful, understanding, and delightful to work with. He stayed in touch with us throughout the whole process making sure we had updates along the way. I am grateful for his service and as bittersweet as this next phrase is, I look forward to working with him in the distant future.
Lorraine Fuentes
G. V. G. Memorials is the place to go when you’re in need of kindness, compassion, support, patience, as well as ideas, a wide range of stones, quality craftsmanship and last but not least integrity. The love and respect from our first meeting to the last and every text & email in between was well-provided and received. Jerry and his Grandfather are so caring, their understanding of what it’s like to go through the process of losing a loved one and honoring them with the finishing touch of a headstone made the process flow smoothly. Forever grateful, Mr. & Mrs. Michael Fuentes & Family