Customer Reviews Summary
The reviews for the Fresno Pet Cemetery highlight the compassionate and empathetic service provided by the staff during a difficult time of pet loss. Many customers appreciated the respectful handling of their pets and the transparent communication regarding the cremation process. However, some reviews mentioned delays in the return of ashes and issues with specific requests not being fulfilled, which affected their overall experience.
Rachel Hill
I recently lost my beloved Shiba Inu of 15 years. I have been a mess not knowing for sure where he was after I left the emergency vet. Today a wonderful woman called me from the Pet Cemetery to confirm that Corner was there with them. She told me she knew exactly where he was and that it would take about 5 weeks to get his ashes back to me. I asked her to tell Corner how much I love him. She told me she would tell him. It touched my heart. She had so much compassion. Im sure she has to speak to several crying pet owners daily. I can't thank this place enough for CARING and being so EMPATHETIC. Just knowing that she knew his name and where exactly he was brought me comfort. She made me feel like he wasn't just forgotten.
Ann Johnson
Our family dog was buried here in 1967. I was nine years old and vaguely remember going to the cemetery. Fast forward to 2024 and my parents have passed. I wondered if the cemetery was still even there. Out of curiosity, I contacted them and they responded that they located our dogβs grave and placed a blue flag on it. They took the time to honor a grave from over 57 years ago!! This speaks volumes to me as a dedicated, caring business. THANK YOU
Susan Elliott
I have had 4 dogs cremated they all sit on my mantle. Very caring, very respectable on removing my dogs from my car.. they retrieve their chips, they do a paw print. Iβll do it everytime, just this way!
A G
The staff are very kind when they speak to you.If you request a paw print off your pet, be sure that they specify it in writing on the invoice. My family and I waited 2 long months for our girl's remains to be returned and in the end we didnt get a paw print we requested for tattoos.When my call was returned for this grievance, I was basically told I must've been confused. I didn't appreiciate that, especially for the amount of money and time it took to get our girl back after her death. We are angry.